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7 Marseille to Europe - All Cruise Reviews

Chose this cruise because Tim Wonnacott was going to take passengers around @Flee Markets' which he did and he was very entertaining. From the outside 'Liberte' looks very new and sleek, but inside furnishings in both the ... Read More
Chose this cruise because Tim Wonnacott was going to take passengers around @Flee Markets' which he did and he was very entertaining. From the outside 'Liberte' looks very new and sleek, but inside furnishings in both the Main lounge and Dining room have been done on the cheep with the quality of a lower end furniture store.. Cabins to say the least are cramped even in the upper grades which we were on the top deck. Crew were all very good as were the 2 Captains but there appeared to be a lack of waiting staff in the dining room at dinner, and getting your wine glass filled which was the smallest measure I have ever had on a River cruise could be a bit of a wait, but what was served was very acceptable. Breakfast was excellent with the standard Buffet Fare. Lunch and dinner was OK but I have eaten far better in lower end French Restaurants in my Home town of Edinburgh. Maybe we a spoilt in Edinburgh because we have many French restaurants with chefs who have been trained in Lyon and Rhone area. Escargot was bland and Mules Marinade half the mussels had not opened [NOT GOOD] The usual piano player provided entertainment and one night we had a female French singer who was OK, but one night we had a great local band who made the boat 'Rock' and everyone including all the crew including both Captains all joined in and we had a fantastic night. Included excursions were in general OK, but first River Cruise I have ever been on where walking ability was not taken into account when dividing groups resulting in a very slow pace for all and those who were slow walkers often dropping out on the tours. We never used the Bikes because the Captain rightly decided the winds were to strong for safe cycling. Overall thow we met a lot of lovely other passengers some of whom we have already contacted since returning home to meet up in the future, we all agree that Emerald is doing this on the 'Cheap', both on the size of Cabins, food quality and number of guides [who were all very good] on executions we will not be sailing with then again. Read Less
Sail Date June 2018
It was a present from my son for our birthdays. The food was A+ and the service was A+. I have Crohn's and could not leave the ship very often. I wish they would have had a shuttle once we got to Lyon to get to the shopping areas. ... Read More
It was a present from my son for our birthdays. The food was A+ and the service was A+. I have Crohn's and could not leave the ship very often. I wish they would have had a shuttle once we got to Lyon to get to the shopping areas. The views were beautiful from the top deck and the waiters treated you like royalty. The wines were fantastic - every meal. Go, enjoy and love what you see in France. Avignon was my favorite place to visit. I did get to go there and it was superb. The people all treat you fantastic in France. I LOVED the people. If you enjoy sightseeing and shopping this is the cruise for you. Be ready to be pampered. I would love to do another cruise in Italy if they had one, but as of now, they do not. Thanks for all you have given my family. Mihai - the waiter was the highlight of my cruise. Read Less
Sail Date May 2018
We sailed on Costa Diadema for the New Year's cruise on Europe. The boat is beautiful and huge as well as our cabin very good price,quality value. Nevertheless compared with other cruises we have done with Costa which were in our ... Read More
We sailed on Costa Diadema for the New Year's cruise on Europe. The boat is beautiful and huge as well as our cabin very good price,quality value. Nevertheless compared with other cruises we have done with Costa which were in our opinion very good and convenient this one on Costa Diadema was really not good! The service ion the restaurants ADULARIA and Corona Blu were extremely long, about 2 hours and 2,30 hours to have dinner)! The quality of the shows and entertainment team were very poor, not enough activities on board, no hot water or coffee available (everything had to be paid), all passengers were really pushed to consume and to spend as much as possible! No glamour, no magic and a very bad attitude from Costa Cruises. We could tell that the most part of the passengers were very disappointed! And of course on the last morning when you are about to leave the boat and you are charged with fees of 10 € for person and for day for a service that you did not appreciate at all you feel that Costa is really putting his hand on your pocket! The problem is not the crew they just follow orders and they must obey. If this line of exploitation continues to be followed by Costa Cruises I am sure they will lose a lot of clients me included and it is really a pity because they can do much better as they already done before and win money anyway! Read Less
Sail Date December 2016
5 star on EVERYTHING SERVICE- FOOD - BARTENDERS- MUSIC AND PERFORMERS-BUTLER SERVICES- RESTAURANT STAFF AND RESTAURANT MANAGER -FRONT DESK STAFF CRUISE DIRECTOR-EVERY TOUR GUIDE SPEAK PERFECT ENGLISH Beds very goods- warm floors ... Read More
5 star on EVERYTHING SERVICE- FOOD - BARTENDERS- MUSIC AND PERFORMERS-BUTLER SERVICES- RESTAURANT STAFF AND RESTAURANT MANAGER -FRONT DESK STAFF CRUISE DIRECTOR-EVERY TOUR GUIDE SPEAK PERFECT ENGLISH Beds very goods- warm floors at bathroom-laundry service done at 30 min -everything we ask for- we have 10 min later or early. WE WILL ALWAYS USE THIS CRUISE SERVICES AGAIN Amazing time,meet many new friends- eat to good food- soups so delicious- -every day different food and variety ,absolutely fresh and yummmy.... All port and shore excursions done to perfection and very interesting . CLEANING STAFF HAVE US ROOM DONE FAST AND WE ALMOST NEVER SEE THEM- THE ALWAYS WORK WHEN HE ON EXCURSIONS OR DINNERS- GREAT TIMING AND KNOWLEDGE US NEEDS FRESH WATER READY BY BED EACH NIGHT .EVERYTHING WAS JUST PERFECT FROM FIRST MOMENT TO LAST GOODBYE WE PLANING DO IT AGAIN NEXT JUNE - VIETNAM TOUR -WITH UNIWORLD SERVICES ANNA Read Less
Sail Date June 2016
Having sailed w Uniworld from Paris to Normandy last October, we wanted to sail more. When Costco chartered a whole boat for a wine and food cruise of the Rhone, we jumped at the offer along w another couple and my wife's sister. ... Read More
Having sailed w Uniworld from Paris to Normandy last October, we wanted to sail more. When Costco chartered a whole boat for a wine and food cruise of the Rhone, we jumped at the offer along w another couple and my wife's sister. The 5 of us enjoyed he cruise beyond our expectations. The tours were exceptional: wonderfully delivered by local guides (in English)across a spectrum of interests from a cooking demo, to exquisite wine, truffle and olive experiences. We were even entertained in a local home by its owner! On board service was excellent: friendly, efficient, always helpful. The food was delicious, and they accommodated my wife's celiac/vegetarian diet so that she never got sick. Of course we drank too much wine, but it is sans sulfites so no headaches. Be wary of high water during May-June cruises, we had a minor disruption when the boat could not sail the Soane River because of high water and low bridges. Nevertheless, a bus took us to Beaune on market day, which u don't want to miss! The parsley pressed ham and coq a vin' lunch at the local restaurant was to die for, period. Lyon is every bit as lovely as Paris; when I return to France, I plan to stay there awhile and study the French Resistance while my wife attends the Paul Beaucouse Institute. The silk also trade remains strong, like has been B.C. I'd like to come for some festivals too, but the market alone is reason enough. Many thanks to Uniworld and its professional crew for a memorable French experience!!! Read Less
Sail Date June 2016
Oh goodness - where to begin. The ship was called the Costa Magica - but it SHOULD have been named the Costa MagiCANT. They just can't do anything - full stop. Let's go through this 'magical' experience one issue at ... Read More
Oh goodness - where to begin. The ship was called the Costa Magica - but it SHOULD have been named the Costa MagiCANT. They just can't do anything - full stop. Let's go through this 'magical' experience one issue at a time. SHIP: The ship is old, dated, dirty, and in need of a serious overhaul. And when I say serious, I mean SERIOUS. The decor is like something out of my grandmother's sitting room in the early 80's. Common area carpets were dirty and worn as was most of the seating in the common areas. Don't even get me started on the poolside areas. Deck chairs have seen better days. Most of the deck chairs were covered in soot. Yes - that's right - soot. No matter where you were on the ship, soot would get on to the deck chairs - especially those on the upper decks. They were covered in the stuff. So of course you needed more than one towel to make sure you didn't get soot on yourself when you sat on the deck chair. Now, most cruise lines don't have enough deck chairs for the amount of guests on the ship. That's always an issue even for the best lines in the world - so you can imagine what it was like for a cruise line of Costa standard - (read - no standard at all). Something Costa needs to work on is not allowing people to just put towels on deck chairs at 08:00 and then not return to the deck chair until 15:00. That really needs to be policed better. The decks were always full of rubbish (if I could post photos here I would). One of the toilet areas had a faecal smear on it which we reported on day 2 of the cruise. On day 11 - it was still there. We took photos to prove it. Just disgusting. CABIN: Equally dated, drab and in need of refurb. Old towels with holes in them, torn bedding, gaping tears in the balcony curtains. When we complained to our room attendant, all he did was cut the curtain at the point of the tear so the curtain was now 3-4 inches shorter from the side of the wall then it should have been. DINING: Oh heavens me - where to begin with dining. The buffet was a free-for-all. I've been on many many cruises before across a few different lines and I've never seen anything like this before. It reminded me of a trough at feeding time. Imagine queuing up at the pizza counter to get a slice or two of pizza for lunch, only to have one guy rock up, walk in front of the 40 odd people waiting in the queue, grab an ENTIRE tray of pizza (approx. 12-15 slices) and then leave. All under the watchful eye of the food and beverage manager and the assistant F&B mgr. All these two were good for was berating their staff in front of passengers. I saw the F&B manager berate a junior crew member one day because the costa emblem on his little hat wasn't quite at the right angle that he wanted it to be. What an absolute tosser he was. You don't treat people that way. I know - I used to work on cruise ships and if a manager had done that in front of passengers, HE would have to answer to the captain. It's just not done. Very poor behaviour. Dinner was even worse. When we booked we were given the option of an early or late seating. We were told that we could eat at either 18:00 or at 20:30 – so we chose the late seating as always. However when we arrived for our 20:30 seating it was actually an 20:45 seating and by the time we got our first course it was closer to 21:30. Let’s just say that when we finished with our meal it was pretty much midnight. The wait staff couldn’t be less excited to be there. I know – I get it – it’s a tough gig. Like I said, I worked on cruise ships. Always having to put a smile on your face and be jovial can take a lot out of you. But you’re in the hospitality industry – you need to be hospitable. I suspect most of the crew were nearing the end of some very long contracts – 9 or 12 months I believe – and I would imagine that’s why most of them were exhausted. Still – this wasn’t about that. The majority of the crew just had zero personality. We met one bar waitress who was hilarious and a true gem, one young man who worked in one of the shops (really funny guy & always jokey & smiley), one waiter in the wine bar, and one of the European hostesses. That was it. Those people were the only good crew out of the whole bunch. We had such bad experiences with the breakfast buffet that we decided to get breakfast in our cabin every day. This was a free service for us because we had the upgraded premium cabin package so we could do that. Boy oh boy did we ever take advantage of that!! However, even that they couldn’t get right. By about day 6 we started to affectionately refer to it as Breakfast Roulette. Not one single time did we get what we asked for – not once. We got most things that we checked off – but never did we get everything. I could understand if I was phoning down to order it and they just didn’t understand because of a language barrier, but I was ticking boxes on a form. That’s it. Box ticking. How can you get that wrong EVERY morning for about 8-10 mornings!! SERIOUSLY!!! Our dining experiences left much to be desired. Costa siphons the so-called ‘free’ water on board. They have water machines everywhere but most of them are either turned off or pour water out at a trickle. I’m serious when I say trickle. We took video of it because we knew no one would believe us. Costa want you to buy their bottles of water. Rubbish!! I paid for the ultimate drinks package and you wouldn’t believe it but it doesn’t include water!!!! Even though it says it does!! ENTERTAINMENT What entertainment??? If you speak fluent Italian – great – you’ll be fine. If you don’t, forget it because none of the shows (bar one – which was a musical) were in Italian. All of the activities on board – again in Italian. Even the port excursion seminars/talks – you guessed it – Italian. Oh and most of the announcements were in Italian only as well. It came down to me complaining one day about what the on-board announcement was and the front desk told me “nothing for you to worry about – it’s for the Italian guests only. It’s about the next port”. Oh – ok, so because I don’t speak Italian, you didn’t think I would need to know about the next port? Thanks Costa – that’s some fine logic that is. Every day they put out a diary of what’s happening the next day. This was so un-imaginative that we nicknamed it the “Diary el Board-o”. Yup – BOARING!!! Who the heck wants to do 2 hours of aerobics on the pool deck in the Med??? Seriously! I will go to the gym if I want to do that!! Don’t annoy everyone else around you by doing 2 hours of irritating techno aerobics poolside EVERY SINGLE DAY!! SERVICE See my comments on Dining. But just to add – our cabin attendant couldn’t be more of a robot. No personality, no communication, nothing. Not a thing. Most nights he even forgot to leave the diary in our room for the next day. And when he did remember, he left the wrong language one. So of course I had to go and collect one from the front desk. He never acknowledged us or said hello, good morning, thank you – nothing. Just couldn’t care less. PORTS/EXCURSIONS We didn’t do any of the paid excursions – we never do. We like to experience places on our own without being manoeuvred around like a herd of cattle. Having said that though – all of the ports were fab except one. Casablanca. That was horrible. We had this idea in our heads of what it would be like based on the film – a very romanticised view. We probably should have done an excursion here because the port that the ship docks in, is an active, 24hr shipping port. It’s not a cruise port. It’s a shipping port. Complete with cranes going 24 hrs a day – lots of dust, grime and dirt being kicked up around the ship, etc., etc. Why dock here as a cruise ship when there are so many other ports you can dock at in Morocco??? Oh wait, I know – because Costa a cheap that’s why!! Cheap cheap cheap!!! This was the worst place to do an overnight docking. Absolutely the worst. We should have figured it out when no other cruise ship was docked anywhere near us or overnight. Atrocious!! Never in my life would I ever use Costa again. Never. I wouldn’t recommend them even if they paid me to. Read Less
Sail Date August 2015
The longship accommodation was excellent bearing in mind limited space and my partner and I had no trouble in storing clothes and belongings. The food was excellent and always well presented. It was never of the "steak and ... Read More
The longship accommodation was excellent bearing in mind limited space and my partner and I had no trouble in storing clothes and belongings. The food was excellent and always well presented. It was never of the "steak and chips" variety although we did have a beautifully tender "chateaubriand" one night. The excursions were well planned and organised and very interesting. The lady who took us round Cluny was a quite brilliant communicator and very knowledgeable. The captain and staff were charming and always helpful. My only complaints were the fault of "Head Office"s lack of communication. You failed to tell us that we could have had three days to start with on the "cote d'azure" You changed the time of the first outward plane because we did not have time to make the connection at Schiphol: this resulted in us setting off at 3.00am and hanging about in Amsterdam for three hours. On the return journey at Lyon no-one explained that the coach could not enter the airport and had to stop at the TGV train station. You can imagine the confusion this caused. I was the only one in the group who spoke French and fortunately could grasp the situation and what needed to be done! Read Less
Sail Date May 2015

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