6 Helpful Votes
Sail Date: June 2018
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the ... Read More
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the best service or opportunities on the boat. A couple of examples. They rave about their great "specialty" restaurants. Priority is given to the upper suite classes and by the time you get on the ship or can book a reservation on line for the most part all of the reservations are taken and the best you can get is an 8:30 PM reservation just before they close. Another example you are warned repeatedly that if you are off the boat on a private tour not booked by the boat and you return to the ship late the ship will leave you. Except if you are in a penthouse suite. Our boat left late after they announced one of the penthouse guests to please contact them if they were on the boat and then an hour later a limo showed up with a family that ran and got on the ship. So if you are in the Penthouse even the rules don't apply to you. I just feel that Oceania has an attitude that they only care if you book the higher suites and spend more money. We tried to book excursions only to be told they were sold out and they put us on a waiting list but they would not tell you how the waiting list worked so how would you know if you even had a chance for an excursion. They say they have the best food of all cruises but I did not find this the case. The food is OK but unless you again are willing to spend a fortune on their "gourmet" dinners I have had similar and at times better food on other cruises. I just feel they over charge you for basic service with no real advantage to enhanced services and they don't mind letting you know because you didn't book the penthouse. Read Less
6 Helpful Votes
Sail Date: September 2017
Itinerary was exactly what was wanted for a Baltic cruise. 3 days in St. Petersburg is a must. The other ports were excellent. One port allowed us the opportunity to meet family we had located and only corresponded with for years. ... Read More
Itinerary was exactly what was wanted for a Baltic cruise. 3 days in St. Petersburg is a must. The other ports were excellent. One port allowed us the opportunity to meet family we had located and only corresponded with for years. September sailing was decent weather. Rain for short bursts of time during one or two tours but sunny and pleasant other days. Tour guides from Oceania and private tours spoke and understood English. The history and life style philosophy of the various countries was explained and discussed by and with the tour guides. As for Russia...Despite the concerns, we elected to take a private tour of both St. Petersburg and Berlin. Price was excellent and did include the the Russian Visa. Going through customs in SPB was not an issue. Just show your printed tickets sent prior to the cruise. It had dates and times. The tours were full days on all 3 days in SPB. Berlin was also a full day. Be prepared with good walking shoes in all ports. Food: average to poor. Main Dining Room Maine lobster was very dry. Menu the same on the nights we looked for options. Entries needed to meet the spice rack. Buffet: Better option. Shrimp and FL lobster tail cooked to order. Desserts looked beautiful had no flavor. Sorbet best bet. Only did Italian speciality restaurant. The Asian servers could not pull off the Italian accent. They did try. Food was average at best. Other specialities restaurants booked. In the Buffet, plates and cups were attempted to be removed when plates half eaten with coffee or tea cleared up as others still eating at our table. Other nights could not wave down a person for adult beverages or servers. More so in the evening than breakfast. Tables were available for other diners during these time. Servers in the buffet and on the tables spoke English but need work on their comprehension. Many of the people seemed to be on their first contract in need of more orientation. Entertainment: Singers and dancers obviously had talent. The shows were a disappointment. No performances until 9:30pm. Very late when the tours started at 8am or earlier. Activities: Lecturer on TV was good. Did not attend bean bag toss or Bingo on the sea day. For being labeled a "premium/luxury cruise experience", average is a very generous rating. Would think long and hard about rebooking on this cruise line. Read Less
13 Helpful Votes
Sail Date: July 2016
We have cruised many times on other cruise lines. We chose Oceania because of the destination and previous positive Oceania experiences from friends. The cabins were very comfortable , refrigerators well stocked, and the food was ... Read More
We have cruised many times on other cruise lines. We chose Oceania because of the destination and previous positive Oceania experiences from friends. The cabins were very comfortable , refrigerators well stocked, and the food was outstanding! I love to take baths so the full size bathtub was much appreciated. We liked the size of the ship-- easy to disembark/ embark for excursions. We never felt crowded or rushed . Getting into a dining room was always easy. In the Terrace Cafe, we appreciated the waiters/ kitchen staff dishing up the plates rather than each person serving himself. This seemed much more sanitary and appealing. Room service was always prompt. One comment I would like to make is there is no place open after 11:00 if you want a late night sweet. Having returned from the theater about 10:45, I couldn't find any place to get ice cream or desserts. I had to settle on a cookie in the conscierge room. Read Less
2 Helpful Votes
Sail Date: June 2013
I sailed on the Oceania Marina mid June with a group of 10 friends that I met through Cruise Critic over the years. I have already published a comparison of my "observations" on Oceania vs. Azamara, on the Oceania board. I have ... Read More
I sailed on the Oceania Marina mid June with a group of 10 friends that I met through Cruise Critic over the years. I have already published a comparison of my "observations" on Oceania vs. Azamara, on the Oceania board. I have reset my expectations and had a little "cooling off" period so I am hopeful that this review will be fair and balanced and will only deal with the Marina experience. Firstly, the ship is gorgeous! She is clean and bright and cheerful and the works of art onboard are amazing. It was a delight just to stroll around her. I arrived too early to embark but my luggage was taken away quickly and I was free to wander or sit or snack. The port in Stockholm is a working port, as were all the ports on the Baltic cruise, so the terminal was a prefab unit but was just fine. There was a small gift shop with coffee and snacks and water. There were quite a few folks there already but it was not crowded. It was cool outside so the temperature in the terminal was pleasant. There were enough seats to handle the number of passengers so all was well. At around 1:30 am they began herding us all towards the security check point. Since there was a bit of a crush - they began to call the Suite passengers first, then PH, then Concierge and so on. This created a bit of a fuss since there were lots of folks already in line. It seemed a bit disjointed. One still had to go to the check-in counter and line up in the appropriate line before being allowed to board, so it seemed strange that they wouldn't just let the line clear through security and let the Concierge and above board after check in. The entire process from line up to check-in to boarding took less than 25 minutes. Pretty good! Suite wasn't ready so I proceeded to the Terrace Café for a bite and a drink...I was impressed by the variety and the quality of the food, along with the presentation. I managed to secure a table on the aft deck. Weather was wonderful and I was enjoying the view! After snacking and downing a perfectly prepared martini - I popped down the one floor to see my room. Very lovely - spacious and well appointed, clean and bright. I had flowers from some friends that had been delivered so the smell was lovely UNTIL ..... I entered the bathroom. :-( Where I was greeted by the smell of sewage. Yikes ---- I thought I was imagining it until my cabin steward came in a told me this was a known issue and they had been struggling to keep it under control. Bottom line - I smelled it off and on for the duration of the cruise. My friends and I also noticed it in the hall out side my room. I know that they were pouring lots of water in and using heavy duty chemicals but the issue was never really resolved. Luckily - my room smelled so lovely from the flowers, I didn't notice it in the room. It seemed to be worse during the day - at night I think I was just so exhausted, I didn't notice. The balcony is a nice size with comfortable chairs but I could have used a table for dining out there as that is what I love to do each morning. The walk in closet is totally decadent .... I could have rented it out, all I needed was a blow up mattress! The tv was a good size with lots of news stations (no CNN).... the cordless phone was a great touch --- used it in the closet!!!!! The upmarket amenities were excellent. The smell was also very noticeable at the shuffleboard court. So much so that my friends stopped going there. They also put away the sports equipment precisely at 6 - although the sun didn't set until midnight. We returned from touring around 5 pm each night as did most people. The food in the Specialty restaurants, Terrace Café, Waves and Room Service was excellent....really well done with lots of choices. Service was great too. Red Ginger had a great manager and I can't remember her name but she was also at Waves and you could see that she REALLY knew what she was doing. She was also really kind to her staff and that was nice to see. Table turnover for the buffet was good. Only one day where it was so busy that you couldn't find seating. I didn't get a chance to go to Toscana, but my friends thought that it was the best dinner they had onboard. Red Ginger came in second. Not that the others were bad...they weren't. I don't think I had a bad meal anywhere EXCEPT the GDR. The food and service there was spotty everytime I went there for breakfast or dinner (with the exception of dining at the Captain's table). We tried it several times and we were always disappointed. Food wasn't hot and when it was sent back, it came back cool again. If it can be good when dining with the CAptain, it should be as good as that for all guests I think. I have recently adopted a gluten and dairy free lifestyle. I was accommodated in every way possible and managed to get very tasty alternative foods! I must say - they watched me like a hawk and I had to tell them that I wouldn't die if I had any gluten or dairy in fact the only thing that might happen is that I just might contribute to the nasty smell we were noticing around the ship!!!! LOL AND NO the nasty smell wasn't me ... I CHECKED!!! :-) The entertainment onboard was nothing special - but this has been noticed by many reviewers for some time. The ports were very intensive and most folks retired early. If you ate dinner past 7:30 it was usually impossible to see the show that started at 9:30. My friends and I aren't notable night crawlers - so it was usually a quick boo at the show's tail end and off to bed. We danced one night and the duo were good. The guitarist was spectacular!!! He did two shows and we wish he had done more. Magician was good too. The Spa onboard is beautiful - but get ready to shell out HUGE bucks for treatments. The Sanctuary turned out to be the biggest disappointment for us all as there was very little maintenance done on it. Used towels, long abandoned by their users, lay on the loungers. New clean towels were sometimes not even available. In the change room, baskets overflowed with used towels and amenities were not replaced. Locker keys were given out and when opened there were still used robes in them. The beautiful heated stone loungers in the Serenity room had used towels on them and the tables were littered with used cups and soda cans. What a shame. My friends and I went up there every day and always had the same experience. When we asked the Spa desk about this - we were told that they are not responsible for cleaning the areas. It was Oceania's job. Hmmmmmm. The gym was well appointed and all the machines were in service everytime I went. But again, there was an issue with tidying up. The disinfectant cloths were empty or turned over and bleach spilled out on the counter for hours! My butler and his staff were excellent - shout out to Sonu and Liliya! Every night he presented himself to escort me to dinner as he felt it was necessary that a single woman should not enter the dining room alone! That was lovely. I wish I could remember the names of all the people who were so wonderful on board. The crew were all so friendly and kind - it was a pleasure to see their smiling faces each day. In summation, I would say that Oceania is a solid 5 star cruise experience. The issues I have mentioned could be fixed very easily and I hope that it has already been taken care of. Based on my previous travels with many other cruise lines, I would say that my experience would have been enhanced if there were just a couple of things that had been there that I missed. Anyone in mid or senior management to say hello/goodbye each day at the gangway. Cold towels and a refreshment at the gangways after tours returned. Anyone in a senior management position to Welcome guests onboard and maybe a sparkling wine? A more proactive greeting from Mid or Senior Management or officers when walking about the ship. I always felt that I had to do a little "dance" to get someone's attention or even to say Hello. It became a bit of a joke as we started counting the number of times we had the practiced "avoidance" coming towards us. Just because we are troublemakers at heart...we boomed out hello to everyone walking by! They always returned our hello with a smile.....with one exception. ;-) What it comes down to is that little things make the difference between meeting expectations and exceeding them. Many new or "upmarketing" cruisers onboard felt that their first Oceania experience was extraordinary having nothing else in the 5 star region to compare it with. To that end and in that market Oceania has achieved and possibly exceeded customer satisfaction. I would hope that delighting the customer would extend also to passengers who have experienced other cruise lines competing for the same market share. I am sure that Oceania values this highly prized group and from all I have seen of their spectacular shoreside service and the exemplary attention I have had from some their senior management, meeting expectations is not the goal. It will be my pleasure to cruise again with them in the future and will feel confident that the experience will be solid 5 star approaching 6!   Read Less
Sail Date: April 2013
Quite frankly the thing about Oceania that most impressed me was the hand-holding they provided during travel to and from Papeete, Tahiti, our point of embarkation/disembarkation. We checked our bags in Pittsburgh, and three flights later ... Read More
Quite frankly the thing about Oceania that most impressed me was the hand-holding they provided during travel to and from Papeete, Tahiti, our point of embarkation/disembarkation. We checked our bags in Pittsburgh, and three flights later we got off the plane in Papeete. Oceania chartered an Air Tahiti Nui Airbus A343 for the flight from LAX to Papeete. A brief stop in Papeete at immigration and we were given a flower lei and directed to a bus. We arrived at the dock, boarded the ship, got our ID/Cabin Keys and went to our room. Before we unpacked and stowed our carry-on items, our bags showed up. Sweet! Oceania had people at LAX to direct us to the Tom Bradley International terminal, and at Bradley to direct us to the gate for our flight. These people had lists with our names, and they checked us off, so they weren't just Walmart greeters. Ditto for the return flights, except that we had to claim our bags at LAX and go thru US Customs. We then put our bags back on the belt and we next saw them in Pittsburgh. All this air travel was included in the cost our trip. We've traveled enough that we don't exactly need this level of hand-holding, but it sure was nice and relieved any stress that we may have had. The second thing we most liked about Oceania was the food. We ate in all four of Marina's specialty restaurants, and we liked them all. It's hard to pick a favorite, although Red Ginger and Polo Grill slightly bested Toscano and Jacque's. We only ate in the Grand Dining room twice, once for breakfast on a rainy morning, and once for dinner. The rest of our meals were enjoyed in the more casual Terrace Cafe where we could dine outside in the warm Polynesian weather with gorgeous views of whatever island we were visiting. Great sushi & sashimi in Red Ginger and the Terrace Cafe. We also spent a fun rainy day in their Bon Apetite culinary center taking a cooking class and eating our Zdelicious (if I do say so myself) results. My wife gained 7 pounds on this cruise, and she's the careful one. I'm afraid to get on a scale. The Verandas on Marina are wonderful. You can sit down and enjoy an almost unobstructed view of what's out there. Very nice design with only a varnished wooden handrail at the top and several slim metal rails below. RCCI's Explorer of the Seas, on the other hand, was more metal than view from our Grand Suite. But this aspect would very greatly from ship to ship rather than from line to line. If you like to sit outside and take in the views, you'll like your veranda on Marina. Now for the complaints. On-board entertainment wasn't much to speak of, other than Tom Drake a funny comedian and music by the Orpheus String Quartet, a "name" chamber music group who performed throughout the cruise in various venues. We also enjoyed the Marina Band. But compared to what we've experienced on Royal Caribbean or Princess, the entertainment was only so-so. But that wasn't why we came, so not a big deal. Wine & drink prices are too high. A pour of wine might cost just slightly less than a bottle back home. I ran the numbers after we got home and even with the gouging, buying by the bottle or glass still saved us a ton over what we would have paid by buying one of their ridiculously priced drink packages. Royal Caribbean's wine package is much more flexible and reasonably priced. Land Tours are really overpriced. While this won't come as a shock to anyone who reads the boards on CruiseCritic, it seemed a shame. We signed up for none - zero. No one begrudges Oceania a profit on a service provided, but a simple 3 hour excursion that one could do for $35 per couple would cost well over $100 thru Oceania. I don't know how many of their offerings actually sold out (some certainly did), but if they lowered the prices we would have booked thru them rather than going ashore and finding our own. While I'm tempted to say its not about the money its about refusing to be taken advantage of, in reality its both. The bathroom (design). Our bath was striking visually. We had both a tub with a European style partial glass partition, and a walk-in shower. We used the shower. My wife showered in the tub once to try it, but used the walk-in after that. The only problem with the walk-in was the size - very small. I don't know about you, but I haven't taken a bath since I was a child. I don't know anyone who bathes. Tubs are so yesterday. Now I'm sure that some people do bathe. But why on a virtually brand new ship couldn't they have fitted at least a portion of the stateroom with only a shower? Removing the tub would have allowed them to increase the size of the walk-in shower by, say 50%, and enlarge the stateroom with the remaining space. If they had done this for say 10% of the staterooms, and identified these rooms as shower only on the deck maps showing staterooms, I would bet these would be the first to sell out in their category. I would predict that if they had tried this, after time and retrofits, eventually rooms with tubs would become the exception rather than the rule. I also wonder why bath tubs on cruise ships seem to have higher sides than at home. On our previous cruise on RCCI's Explorer of the Seas, we almost needed a ladder to get in and out. There we had no walk-in shower option. I'm guessing this is so the water wouldn't splash out in rough seas. Dump the tub! Read Less
Sail Date: November 2012
What an exciting concept see Istanbul with all its highlites and chance to see the Eastern Roman Empire and the changes that took place when Constanople became Istanbul...We arrived 3 day early so as to experience the city on our own...We ... Read More
What an exciting concept see Istanbul with all its highlites and chance to see the Eastern Roman Empire and the changes that took place when Constanople became Istanbul...We arrived 3 day early so as to experience the city on our own...We booked our own room and transportation and we very pleased with the hotel and its location with its proxsimity to the highlites of the city... What I am going to disscribe in my following comments was sent on to the President of Oceania Lines in an attempt to get a refund for what was a disaster on board the ship which included all phases of food, service, and advertised features of the ship. To begin with we were delayed one day in port to pickup delayed passangers who were straned on the East coast due to a hurricane...So we missed a port and the ship steamed nowhere. Once on board we meet the butler on our floor and he promptly told us what he wouldnt do, that being the last we saw of him during our cruise. We bought a drink package, non-refundable, as we could see why based on the service we received by the staff once they saw we didnt have to have a service charge on our order, so they in most cases ignored us. And you would have though they drinks were coming out of their pockets. The various resturants were excellent (Red Ginger) to poor the (Terrace Dining) service was slow the food marginal and in the case of the Terrace we just picked up our drinks on the way in and on occasion set our own table...The staff was short handed, and in some cases didnt understand 'English. The Spa which we were to have exclusive access to in parts of it, was not helpful and were to the point of ignoring you if you didnt have a schedualed appointment for a treatment. We were suppost to have access to the exclusive reading room for our level of room and our pass card never worked...When we would go to the desk down on the main deck usually there was no one who could help us with the problem so we went throughout the cruise without access. The dress code was never inforced and on one particular occassion one of the passangers wore a tee shirt with F/U on it all over the boat... There was no offer from the company after numerous complaints through Visa and with correspondence to the company..There letters never fully addressed our complaints and no offer of a refund was offered due to a lost sailing day...We have travel with this line 4 times and this is the final one, hence the title of my review...NEVER AGAIN Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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