1 Helpful Vote
Sail Date: May 2019
We picked this cruise for price and destinations and it delivered on both, I was thinking there was no way this cruise would be great as it was so cheap, flights from UK to Naples then onto Split, Croatia Venice, Italy Ancona, Italy ... Read More
We picked this cruise for price and destinations and it delivered on both, I was thinking there was no way this cruise would be great as it was so cheap, flights from UK to Naples then onto Split, Croatia Venice, Italy Ancona, Italy Dubrovnik, Croatia and Sicily and back to Naples 7 nights all-inclusive for under £800 WOW The dining in the main restaurants was superb and the food choice was excellent, onboard activities I must admit apart from a quiz or to we didn't do much but from the list provided every day there was lots to do in the day time if you wanted it, the service from the staff was very good and they were all too keen on doing anything you asked of them, the evening entertainment was good, all be it same type each evening musical and dance apart from a comedian one night, Food and drinks during the day was very good overall the cruise was very good but not as good as cruises costing twice as much we have been on but you can't expect it to be but we were both very pleased with everything on board and would recommend this cruise to everyone wanting to cruise on a budget. We went on trips to the waterfalls from split and the caves from Ancona both good value trips we felt, but both had long coach trips over 1.5 hours but comfortable coaches help and both trips had a lot of walking so keep that in mind if you not good in your feet. We did have a issue in Naples unfortunately due to the port powers to be not letting us on board because if a sickness but for 8 Very long hours with no food or drinks supplied by Tui they did let us down there but they were on top of it once on board as we believe it had run the course. If it wasn't for that they would have got 5stars for everything. Word of warning !!!! Don't use the so-called duty free on board unless you know in advance how much the item you are buying is back home as like we found out it is not cheaper than back home and they will not honor their price match promise unless you tell them while on the cruise so they refused to give me a refund because I didn't find out until I was back in the UK, Tui isn't running the duty free I believe the company is called HARDING BROTHERS RETAIL Ltd well that's what it says on the receipt Read Less
17 Helpful Votes
Sail Date: April 2019
This is only our fourth cruise and we wanted a cruise that visited interesting places in the Mediterranean and was only a short flight from home. Mornings and evenings were cool but temperatures in the day around the low 20 degrees C and ... Read More
This is only our fourth cruise and we wanted a cruise that visited interesting places in the Mediterranean and was only a short flight from home. Mornings and evenings were cool but temperatures in the day around the low 20 degrees C and we had one rainy morning. We flew from East Midlands to Palma and although check-in was slow arrangements went smoothly until check-in at the cruise terminal where things again were slow. This cruise was the second week since the ship had been refurbished and the quality of furnishings and fittings was exceptional. The lifts were spacious and quick. Without exception all the staff we met were friendly, welcoming and helpful. Eating was a delight with open dining in six restaurants and three a la carte which cost extra. Ten bars, one a pub and a coffee shop completed the arrangements. The talented Explorer 2 Show Team produced a number of top class shows in the Broadway Show Lounge that would rival any produced in the West End. There were lots of activities during the day and in the evenings. Pampering was available at Champney’s Spa a new venture. We visited three Countries, five towns and could either walk in or take an inexpensive shuttle bus to enjoy them. There were lots of excursions to places like Pisa, Florence, Genoa and St Tropez and lots of room for sunbathing. Departing the ship was an ordeal because of poor organisation and we were again held up by Border Control at East Midlands on return. An enjoyable cruise, a top-class ship, fine food and drink and an outstanding crew. And the bonus adults only. Read Less
7 Helpful Votes
Sail Date: April 2019
We have been with Mariella (Thomson) several times including Baltic capitals this last August on Discovery -which encouraged us to go again with this company. As we wanted to avoid the Bay of Biscay and have limited mobility, we opted to ... Read More
We have been with Mariella (Thomson) several times including Baltic capitals this last August on Discovery -which encouraged us to go again with this company. As we wanted to avoid the Bay of Biscay and have limited mobility, we opted to fly cruise via Majorca. We are less mobile than we used to be and assistance was booked but this seemed to exclude TUI staff. Help was needed with luggage not wheelchairs but airports do both not one. The ship was Explorer 2 which was undertaking its second cruise since being fully refurbished. The ship and staff are still having issues. However I feel that others might wish to learn that this ship is not up to the standard even of Discovery There is a reduction or omission in many areas offered in comparison * no maps of the ship in the cabin * no maps of ports visited * much lower mileage of cruising: we even left port about 6 pm to idle off the coast for several hours (presumably this saves on port charges?) rather than take off later poorer entertainment * no classical music whatsoever - all pop * no readily available deck games (hosted or otherwise) although the putting green (not golf) was on the top deck around the funnel and was unreachable when the wind was up as most of the time * library was a joke - just one small stand with charity shop books although a few board games were available and were well used as little else to do Add to this, we had issues with a stuck loo outlet switch, a broken safe causing us a loss of almost a days visiting - not expected on an expensively regenerated ship It felt that every attempt was being made to cut costs even at the expense of cruisers enjoyment Overall - a boring experience and not to be repeated Read Less
4 Helpful Votes
Sail Date: April 2019
We have done almost 30 cruises with Thomson/Marcella and this was the most luxurious ship we have been on. Yes we did have problems with our cabin - no safe working all week, no light in the bathroom but this was soon repaired. The inside ... Read More
We have done almost 30 cruises with Thomson/Marcella and this was the most luxurious ship we have been on. Yes we did have problems with our cabin - no safe working all week, no light in the bathroom but this was soon repaired. The inside cabin at the front of deck 9 was was comfortable, quite spacious with a well designed bathroom, plenty of storage space and very quiet. Daytime activities were limited and quizzes almost all music questions. However the breakfast and lunchtime buffets in the Marketplace was very good and evening waiter service along with the food in Latitudes were also very good. The shows in the Broadway were often excellent, but the evening entertainment in the Squid and Anchor was variable and often a bit chaotic, however since this was a maiden cruise it should improve as the entertainment team ' come to grips with their roles'. The crew are a major asset of the ship since they were invariably friendly and helpful. We knew the shore excursions can be expensive and since we had visited all the ports before only did one to Rome. It was The Easy Rome and was ok but did not leave the ship until 12pm. We arrived on the ship after 6pm so missed the lifeboat drill and never did one - this oversight must be sorted out. Yes we were aware of other problems around the ship but overall we enjoyed the cruise and are sure Marcella will sort them out and we recollect the Marcella Dream had host of problems when she first came into service with Thomson's. Read Less
4 Helpful Votes
Sail Date: April 2019
Couldn’t get no worse!! First ever cruise and what a let down. We were on the inaugural cruise from 2 April 2019. In my opinion the ship was just not ready. Arrived on board before midday and cabins not ready. On an inaugural ... Read More
Couldn’t get no worse!! First ever cruise and what a let down. We were on the inaugural cruise from 2 April 2019. In my opinion the ship was just not ready. Arrived on board before midday and cabins not ready. On an inaugural cruise?? However, advised to go to Pool Deck where food and drinks were available. That was fine but the toilets were blocked. No water for washing hands, toilet tissue, sanitiser. A recipe for passengers being stuck down with tummy bugs. Crew directed us to Deck 12. Same condition. Crew then shrugged shoulders. Problems with toilets blocking all week including on final morning. Customers were blamed for this which is never the best strategy to adopt. When the above situation was reported to Reception was told this was because vessel had been in dry dock. Wrong answer. Logistical management at best could only be described as poor. The cabin was fine and front of house staff worked very hard but lacked management back-up. Food was fine but service in main restaurant started off poor. Did improve during week and a couple of the Sections delivered a very good service in the end, one of which we reported on board. I will be critical but will also praise where praise is due. On one occasion, in Gents WC on Pool Deck water was coming through ceiling via light fitting. A bucket had been placed underneath but I advised the crew member present the water leak was the least of the problems as water and electricity was never a good mix. Think that went above his head. Code Victoria was called twice to my knowledge and it was not unusual to find blowers drying out carpets which ha£ been contaminated by flood water. Captain said on ore than one occasion they were having ‘teething problems’. These were not ‘teething problems’. A number of bits of kit failed to work especially in the buffet restaurant. Many did not have signs on. TIP: if going on. Cruise on this ship take some ‘out of order’ signs with you so you can help crew. Well, experience put me off cruising but experienced ‘cruisers’ reassured Us this was not a good example and recommended other Lines for us to try. We have decided to do this as we liked the experience of visiting different locations/ countries each day but this is down to fellow travellers rather than this experience. Such a shame as had terrific potential As stated above, in my opinion the ship was, simply, not ready. The Captain did state needed the passengers to fully test vessel. I don’t mind this providing I am given the choice before booking and do not pay full price. Oh well, bye, bye Marella. We could have had such a great future relationship if only, if only!! Read Less
Marella Explorer 2 Ratings
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