8 Helpful Votes
Sail Date: April 2019
We have sailed previously with Marella and overall been very happy with the product. Note... this is not a new ship. She is 25 years old and while she has been refurbished (some public areas are beautiful) there are some expected signs of ... Read More
We have sailed previously with Marella and overall been very happy with the product. Note... this is not a new ship. She is 25 years old and while she has been refurbished (some public areas are beautiful) there are some expected signs of the ships genuine age. Marella and TUI have been very upfront about the ships age, however some travel agents will say what they need to say to get the booking on! We stayed in the Royal Suite, which on first glance was amazing. After the first day we spotted some snagging that we attempted to get resolved with reception and our cabin staff but things didn’t get resolved. We escalated this to the guest relations manager who resolved it quickly and efficiently and showed a great deal of empthathy. Thank you Sam Hale, you’re a credit to Marella. The specialty dining was brilliant. Main dining was ok. I’d recommend the trio dining package for specialty resturants as it saves some money and brings the cost in at a quite reasonable price. We also paid extra for the premium drinks package. Being a wine drinker it was worth every penny, however many beer and spirits drinkers would be happy with the standard package. Overall it would have scored a 5 but the initial issues brought it down to a 4. Read Less
Marella Explorer 2 Ratings
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