2 Helpful Votes
Sail Date: April 2015
Just returned from our fifth cruise on the good old M.P. around the Norwegian Fjords and perhaps it was one too many. As usual embarkation/disembarkation was fantastic. Sitting in Captains club at 09.15hrs and in car, cases loaded and on ... Read More
Just returned from our fifth cruise on the good old M.P. around the Norwegian Fjords and perhaps it was one too many. As usual embarkation/disembarkation was fantastic. Sitting in Captains club at 09.15hrs and in car, cases loaded and on our way back home 09.26hrs. Brilliant. The ship as we have come to expect was extremely clean throughout, especially our cabin. The food was excellent in both the Waldorf and Marco's. The itinerary was well thought out. However I don't know if some of the crew have moved ship (Is it really up for sale?) but the service in the bars was AWFUL. We sat in the Palm Garden each night and waited, and waited and waited for our drinks order to be taken, but to no avail. So went to the bar and there was the waitress chatting to the barman. On the last night we said we would see how long it took for our drinks order to be taken, But after half an hour gave up and moved into the Captain's Club. (Starboard side) which was no better, plenty of waiting staff chatting at the bar, so moved over to Port and got served straight away. Never used to be like this. Plus on the Gala night in the Waldorf when we are all in our best bib and tucker, the wine waiter (Starboard side) did a trick with a tray of wine. After placing 3 glasses of free sparkling wine to some of the diners on our table, he then proceeded to tip the remaining 3 glasses over my wife. She was soaked from head to toe, posh frock soaking (Spoilt ?) So ladies if you are dining in the Waldorf on Gala night, ignore the dress code and come in your muck (As bring a raincoat). There really seems to be a dumbing down of staff on the M.P. Which is a shame ,as we have had some brilliant cruises on this vessel. Will have to go elsewhere for the next one by the looks if it. Read Less
Sail Date: April 2010
Our cabin was great, the itinerary was great, and we enjoyed both of these features, sadly the on board catering and management is tatty. The first morning at buffet breakfast, no cups and no glasses for fruit juice. I had to ask three ... Read More
Our cabin was great, the itinerary was great, and we enjoyed both of these features, sadly the on board catering and management is tatty. The first morning at buffet breakfast, no cups and no glasses for fruit juice. I had to ask three waiters before 5 glasses appeared for about a dozen people! we then got plastic throw away cups! This was repeated throughout the week. I spoke with the restaurant manager who told me he had only 140 coffee mugs on the boat, and that he had cups on order for 2 months! Come on fellers - ordering cups is one page no the web! I looked when I got back and a thousand cups/mugs will cost less than £1000 delivered. Lack of social skills and training in waiting staff is endemic. Waiters push past/though you, if you query anything you often get an aggressive response. English language knowledge is very limited. Food is pretty basic, cooked breakfast in buffet is grim, better in Waldorf. Lunch toook forever to produce, by comparision, our dinner waitress was clearly on a time bind and without our active and repeated pressure we would have had our four courses served and cleared in 45 minutes! Management was conspicuous by its low visibility. All in all a shame, we enjoyed the cruise, but feel that the ship needs a total shake up. Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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