8 Helpful Votes
Sail Date: June 2015
The two positives about this cruise were leaving from Newcastle and the ports of call. Marco Polo sells itself on being an old but classic ship, it is old but certainly has no class! Everything about it was a disappointment. We had ... Read More
The two positives about this cruise were leaving from Newcastle and the ports of call. Marco Polo sells itself on being an old but classic ship, it is old but certainly has no class! Everything about it was a disappointment. We had booked a cabin with an outside view (there are no balconies) and were dismayed to see we actually had two portholes which were so dirty you could not see out of them and they were so high you had to stand on a chair. The cabin was very small and the TV was very old and unwatchable. The food was quite positively the worst we have ever had-anywhere! When basic items ran out (eggs at breakfast) we had to live without them. Cheese and crackers after dinner consisted of half a cheese slice, a cube of cheddar and 1 cracker. The salads had to be seen to be believed. The Dining Room was packed far too full and our table for eight should have been for four. The service all over the ship was appalling, with some positively rude staff,and most surly and unhelpful. The serve yourself tea and coffee stations were always busy with no seating available and very often, no cups. When staff were asked for replenishment of cups, they just shrugged shoulders and walked away - it was someone else's job. Unlike other cruise lines, mealtimes were strictly adhered to and if halfway through breakfast at closing time, everything was cleared. At breakfast, lunch and afternoon tea, all in the Dining Room, you were herded in and the tables were filled up for the convenience of staff, so the option was not there for you to sit in a place of your choice or even without others. Although I have never been to a holiday camp, I imagine it may be like this. There were never any seats in the bars in the evenings and no assistance from staff to find any, we gave up.The entertainment was mixed, the one and only guest entertainer, a musical funny man, was very good, but only gave two performances. All other entertainment was provided by 3 singers who seemed to be expected to be everyone, ranging from Frank Sinatra to Freddy Mercury, never to a high standard, and a team of dancers. The orchestra were very good, but again not used. The lecturers were good but were not used enough. We have loved every cruise we have ever done prior to this one-this was a learning curve - never again with Cruise Maritime. Read Less
8 Helpful Votes
Sail Date: May 2015
This was our 3rd cruise chosen for the ports of call (Baltic cities, especially St Petersburg) and the two for one offer in the Saturday telegraph. We were offered an upgrade to Deck 5, which was the next to the lowest, on booking and the ... Read More
This was our 3rd cruise chosen for the ports of call (Baltic cities, especially St Petersburg) and the two for one offer in the Saturday telegraph. We were offered an upgrade to Deck 5, which was the next to the lowest, on booking and the cabin was perfectly adequate and very clean. There was more than adequate drawer and wardrobe space for our clothes and the quite large cases we took fitted under the beds. This was a lower class of cabin than we had had previously on other cruises but, as said, very acceptable. Embarkation was very quick and efficient as was disembarkation at their end, especially as we arrived an hour earlier than expected. True, the higher your class of cabin the quicker you were able to embark and disembark but as always, you get what you pay for. The overall attitude of the staff and the service was excellent. Every member of staff always uttered a greeting whenever they encountered you in corridors or staircases and we had no hesitation in paying the daily gratuity charge as we were mindful of the many unseen members of staff (laundry, engine room) one might never see. It seems a fair enough system although some people do resent being told to tip and by how much. There were a couple of courses on a couple of occasions in the Waldorf Restaurant which we thought were a bit under par but overall the choices and quality of the food in both the Waldorf and Marcos Bistro was very good. We attended the quizzes which were good fun and yes, there is always someone to question the answers! We attended Stefan White's expert lectures on the ports of call which were interesting and informative. Excursions were efficiently handled at the ports and the ones we went on were value for money (one does not expect them to be cheap!) on the whole with high standard of local guide. In 5 of the ports we went ashore independently and were impressed by the free shuttle buses, friendliness of local drivers and guides and range of information and maps provided by the ship to help you find your way about. The shows were of a very good quality with the resident team of dancers and singers supplemented by a high quality magic show and Shirley Valentine monologue delivered by talented entertainers. We did not take advantage of the craft or fitness activities on offer but we used the jacuzzi on one occasions when it was warm enough and the card room yo play Scrabble on sea days. My husband booked a Bridge tour and found it to be informative and interesting. We met people who were repeat cruisers on the Marco Polo and first timers and people from all walks of life and professions. The cruise director and staff worked hard to offer a varied programme but never any pressure to join in. True, it is an old ship and I did feel seasick in the North Sea on two occasions but it is strongly built with a steel hull to break through ice if necessary. It was certainly more charming, in our opinion, than the towering balconied ships of say the Royal Caribbean variety. Overall, a great cruise with the wonders of St Petersburg still fresh in our minds but Helsinki my favourite! Read Less
Sail Date: May 2011
The staff on the Marco Polo do everything they can to make the experience an enjoyable one. To say that they work hard is an gross understatement. I saw staff on stage entertaining to a very high standard one moment, and serving drinks on ... Read More
The staff on the Marco Polo do everything they can to make the experience an enjoyable one. To say that they work hard is an gross understatement. I saw staff on stage entertaining to a very high standard one moment, and serving drinks on another deck just moments afterward. Whatever they are paid should be doubled !The Fjords were stunning and we were very impressed with the choice and variation of ports of call.Norway can be very expensive, but you can save money by shopping around for trips while visiting places rather than booking ahead or on board.Food was of a high standard with a good selection and service also very good.Cabins are basic but comfortable, and who goes on a cruise to sit in a cabin anyhow ? Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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