2 Cruise & Maritime Voyages Marco Polo Spa Cruise Reviews

If CMV do read reviews and feedback forms then why do they not act upon them. This is the interesting question! We recently stepped ashore (am still in motion) having spent 30 days on board the good old Marco Polo cruise ship. I did read ... Read More
If CMV do read reviews and feedback forms then why do they not act upon them. This is the interesting question! We recently stepped ashore (am still in motion) having spent 30 days on board the good old Marco Polo cruise ship. I did read the reviews of previous voyages but must have seen only the good ones or, subconsciously filtered out the bad ones. My boss at work found these with great relish about two weeks before we sailed ! So my expectations were mixed as to how our holiday to the Caribbean would go. As a result my review reflects the mixture of good and bad experiences of the trip. All the negative comments are true and all the positive comments are true, So why doesn't the management listen and make positive changes, it would not take much to make this ship so much more enjoyable. Train staff to be courteous, reward those who are and reprimand those who are rude, abrupt , drunk on duty and lazy.I blame the dining room management team for the poor service. Our waitress Inna and her assistant were excellent. Waiters did not pull out chairs for guests or help elderly passengers, instead they rushed us at lunch and breakfast. Reception staff varied their helpfulness depending on how harassed they were. We found asking politely for help was rewarded with calm efficiency. Our cabin steward Natalia was exceptionally good and quickly remedied the creaky bed and the worn, pilled bedsheets. She patiently mopped the flooded bathroom floor after my stupidy at leaving the shower curtains on the wrong side and constantly refreshed the worn towels after my ablutions. Reader are you getting my drift? The Ship should be renamed "The Richard Sykes " after our effervescent and multi -talented cruise director. This man is superhuman as well as being the captains voice, he entertained us daily with his musical and cabaret talent. He also acted as compere to a variety of game shows which ranged from the interesting to the ridiculous. All the time smiling and being charming, despite hearing all sorts of grumbles and complaints from fellow passengers. A 2 hour "Elvis " marathon, an Elton John tribute, Victoria Wood antics to name but a few of his more modern sessions. This he complimented with various shows from the 1930's and 40's for our more senior cruisers. The ship's band and show teams have come in for some criticism on other cruise reviews but we found them to be very competent, considering they had many ship's duties to perform. As well as nightly performances, they acted as embarkation personnel, quiz masters, fitness and yoga coaches, librarians, games show hosts etc. The nice thing about this is, we passengers got to know these talented people and their participation made up for the surliness of the others and played a huge part in relieving the boredom of 22 tedious sea days. I would like to mention three people Vlad in Yoga class, Emma in fitness and for the last four days, Linda who showed me how to make stunning jewellery To them I owe my dubious sanity. Health on board any ship is a matter of extreme importance.I thank my lucky stars we travelled on another ship to the Baltic and missed the Norovirus episode. With an elderly demographic passenger list , illness sadly is a fact of life , however rumour has it ,one gent asked for his online account to be sent to the "ship's doctor " as he had paid all his spending money to him. Ultimately in the final few days every cough and sneeze by another passenger was almost regarded as the kiss of death.Needless to say there were queues of passengers at the pharmacies at our ports of call! Deck space on the sunny days was ok but the sundeck was marred by soot from the funnel and rough seas of course put the tubs and pool out of action. Deck furniture needs cleaning, and the tea and coffee areas were unsatisfactory having over-spilling bins nearby. the smokers were limited to certain areas and seemed happy enough. Excursions seemed popular with many passengers, especially the less active, but we took taxis and seemed to navigate our way around the beautiful islands quite easily. at half the cost I am sure. Finally Food. First courses and puddings/cakes were delicious, soups wholesome and tasty, mains samey and institutional, What I would have given for a boiled tattie ! I suspect a lot, especially veg, emerged from the deep freezes. The Wine waiter had the easiest job on the whole ship as not many bottles were in evidence! Dress code; What dress code ? Again I blame the dining room management , not once did anyone ask me if I had enjoyed my meal. That readers says a lot ! Thank you for your patience if you have read this. CMV take note.   Read Less
Sail Date November 2013
We went on the 10 night cruise leaving from Leith, Edinburgh for the Norwegian fjords and the midnight sun. We came back sunburnt from being in the Arctic! Embarkation was so smooth, from home to our cabin in under one hour. We had a ... Read More
We went on the 10 night cruise leaving from Leith, Edinburgh for the Norwegian fjords and the midnight sun. We came back sunburnt from being in the Arctic! Embarkation was so smooth, from home to our cabin in under one hour. We had a deluxe cabin (Pacific Deck 7 Cabin 434). After reading the divided reviews in Cruise Critics, I was seriously apprehensive but I need not have been. The cabin was OK in size- about sizes with the deluxe cabin we had on the Celebrity Mercury (now Mein Schiff 2). The only extra space we had on the Celebrity cabin was a balcony which we hardly used due to the bad weather sailing to Alaska. The cabin attendant on the Marco Polo we had was called Iryna she was brilliant- rooms cleaned well, replenished used items immediately and left the cabin well made up and tidy twice a day. She turned down our beds each evening. The Bistro tended to be very busy though we never found a problem getting seats. I noticed some people complaining about having to eat fish and rice...well... for some cultural groups and cuisines..that is fine and really quite delicious. However there was a range of foodwith some variation for the salads, cakes and main dishes. We ate in the Bistro for breakfast and lunch and in the Waldorf dining evening evening. The food in the evening was excellent. The portions were reasonable, not large but with five courses, it sufficed. We had really nice people at our table which made each dinner evening something to look forward to. We thought the drinks were reasonably priced for a cruise ship. If you drink wine with your evening meal, best to get a package. We got a wine package for £80 which bought you 5 bottles of wine plus 10 bottles of water or 6 bottles of wine with no water. The water gets delivered to your cabin and we found having bottled water was very good. I also used the gym and sauna each day as well as using the whirlpool in the top deck several times during the cruise. The weather was very hot.. and so people sunbathed as we cruised into the Arctic. So do bring light wear and not just wintry wear. The evening entertainment in the Lounge was energetic and there are some very talented young people who provide a fast paced 45 minute entertainment each evening. Other activities on board cover a range of tastes from Tai Chi (these classes with Nicola were great) to craft sessions, line dancing, bingo and quizzes. There is a jazz bar area which I loved and classical music in the Captain's Lounge. I indulged in four massage sessions in the Jade Wellness Clinic and if you can get a lady called Inna- she is very good. Shore excursions were a tad pricey. We did not take an excursion at Molde or in Tromso. We walked about in Molde and enjoyed the peace and quiet of the boat when docked in Tromson. We went on the the Trollstigen Road trip, the ferry trip in Gerainger fjord and onto to Dalsnibba (too short a time at the top - only 15 minutes), the trip to the Viking Museum in Leknes(Lofoten Islands) and of course the trip to the North Cape. I have to say that our trip days were great because the weather was just perfect. I think we picked the right trips to go on- however all these trips cost us £540 for both of us- rather a lot. We went on this cruise as we wanted to relax and de-stress as our jobs are extremely demanding. We did de-stress and yes,our cocktail and drinks bill was somewhat large. You make from it what you put in. If you are determined to find fault, complain and moan, then yes, you probably will find that. For example, the shower pressure is not great and it is difficult to get the temperature level of the water to stay constant but overall, it was fine. However if you are a positive person and not parochial in attitude and look for things to enjoy, then you will. The staff at every level was just fantastic. I too noticed comments about Eastern European staff being unfriendly, I did not find that so. To begin with some are more reserved but when you get talking, its fine. If you take an interest in the various staff, they take an interest back. We liked the 'no children' atmosphere on the boat- we do have children so it is not about not liking kids but about the peace and quiet. The ship is small and so there is less to do on board but a couple of good books, an iPod and just a preparedness to relax will see your blood pressure level plummet. We enjoyed the cruise so much, we have booked again next year but this time to head even further north to Spitzbergen. We booked while on board and got a very good discount. Read Less
Sail Date June 2012
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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