6 Helpful Votes
Sail Date: June 2019
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but ... Read More
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but they then let us on ship without any security checks. From that moment everyone's security was compromised until return to Tllbury. The first tendering at Kirkwall was terrible. Ticketing started at 0900 and we received ours at 0915 but had to wait ages - until we landed ashore at 1210. They didn't have enough tenders operating and those that were, were uncoordinated. A massive list formed at return time and the harbourmaster contacted the Captain to ask for more tenders. We heard from a number of sources that the Captain refused. After a written complaint I received a letter of management speak blaming the wind??? and the harbour authorities. We had an emergency muster alarm early morning whilst most were in bed. A Faulty alarm. These things can happen but it was badly handled and we weren't given any explanation or apology until the Captain was forced to make a PA announcment mid morning. Also some staff wandered around with bouyancy aids but lacking direction. At NUUK, the Greenland Capital, coahes didn't arrive for excursions. 1st excuse - traffic, then the excursion leader admitted that the coach company had forgotten and said, "That's Greenland". Why didn't she check up the day before? The boat is poorly managed, the Bistro staff are inefficient and lack decent training.If you show them dirty cups or cracked cups, you cannot be confident that they fully understand the problem and the cups continually re-appear. Cold plates for hot meals and warm plates for salads. etc. The Bistro is not good enough to compete with transport cafes. The cupboards are like '50's kitchenettes and even poorly painted. Llttle variety of breakfast offerings. However, we dined in the main restaurant every evening and the food was excellent. terrific selection, well made, hot and well presented.A different kitchen from the Bistro, but we presume still under the head chef? The entertainment was first class every evening and the guest speakers were above par. We will not sail with CMV again. We feel they are a disgrace to the cruising industry, and clearly operate Marco Polo on a shoestring. They tsake a very poor attitude to grumbles or complaints, argueing with passengers instead of trying to solve the problem. Read Less
4 Helpful Votes
Sail Date: December 2018
43I booked a last minute 5 night cruise on Marco Polo as it had been advertised at a very good price. I have sailed on her a number of times and have a soft spot for this elegant old cruise ship. Embarkation at Tilbury was very quick, I ... Read More
43I booked a last minute 5 night cruise on Marco Polo as it had been advertised at a very good price. I have sailed on her a number of times and have a soft spot for this elegant old cruise ship. Embarkation at Tilbury was very quick, I had allowed for travel holdups that did not occur, and arrived at the port almost two hours early, and checked in and was aboard in less than five minutes. I had a comfortable outside cabin on deck 7 with tea and coffee making facilities, which I was very happy with. It was kept spotlessly clean by my steward, who was a dab hand at providing me with a range of daily towel sculptured animals. Our first port of call was Rotterdam, which was a delight. Although free coach shuttles had been laid on, it was only a 15 minute walk from the cruise terminal to the city centre. Rotterdam is much more modern than Amsterdam, but the benefit is that you do not have the hordes of tourists to contend with. It is a lovely city to explore on foot. Our next stop was Rouen for an evening visit to the Christmas markets by the cathedral. As before, free shuttle coaches had been provided to the city centre. Rouen is beautiful, I would have liked far longer there to fully explore the place. Our third and final stop was a full day in Honfleur. We had been informed at the start of the cruise that the Christmas market in Honfleur had been delayed and would not be open for our visit. I spent the morning exploring Honfleur, which is well worth a visit, with many quaint narrow streets and ancient buildings. After returning to the ship for lunch, CMV kindly laid on free coaches to take us over the impressive Seine bridge to spend an afternoon in Le Havre. I have seen some reviews of Marco Polo where people moan about various niggles they’ve found, but these seem very unfair to me. The ship is not new, but she is smartly styled and the crew work tirelessly to keep her looking her best. I found the food in the restaurant to be very good, the beef wellington one night particularly worth a mention. Dinner consists of five courses, Cunard only serve four on QM2! My table companions all agreed the food in the restaurant was very good. There were lots of activities organized on board, regular quizzes and games, craft workshops, guest lectures (themed on Joan of Arc, Marie Antoinette and Napoleon Bonaparte which were excellent and well presented) as well as entertainment from talented musicians and an enthusiastic show team of singers and dancers. If you get a chance to do a longer cruise on this lovely liner, you are in for a little treat at the end of your meal on the last formal night. This is possibly the only ship that still does the ‘Baked Alaska’ parade properly. Take your cameras with you to dinner. I’ll say no more so as not to spoil the surprise! The baked Alaska was delicious of course. After a final day at sea, we disembarked in Avonmouth, Bristol. Read Less
Sail Date: December 2011
Myself & my husband arrived back yesterday 7th December from what should have been 2 days in Hamburg and 1 in Amsterdam looking at the Christmas markets. We were informed the day before that the itinerary was going to be changed due to ... Read More
Myself & my husband arrived back yesterday 7th December from what should have been 2 days in Hamburg and 1 in Amsterdam looking at the Christmas markets. We were informed the day before that the itinerary was going to be changed due to the bad weather conditions in Germany. The itinerary was then 1 day in Amsterdam, 1 day in Brugge and 1 in Antwerp. I am all for health and safety! and this also meant 3 ports of call instead of 1. The first night sailing to Amsterdam was extremely choppy and we managed about 4 hours sleep. We knew that Brugge was only about 80 odd miles away so we assumed that night we would have a quick journey, be docked and have a good nights sleep. WRONG! we could not dock until 6am the next morning we were just bobbing around in the sea for hours, being right above the props and the water crashing against our port holes. We seemed to fair better than others who on the higher decks had their drawers opening, things falling over and one poor woman had a narrow escape when the tv fell over and landed on the bed beside her! Neither of us slept again at all, when the boat finally docked we thought lets go to bed now and get a couple of hours, WRONG, we were so low on the ship that the rubber buffers were right outside our window and the noise of them scraping against the side made it impossible. It was horrendous to say the least. The Captain - was noticeable by his absents, except when spotted with a young blonde in an office smoking! different policies for different people I suppose. The Food - Only 1 night spent in the Restaurant (nothing special) and the help yourself Bistro - food warm at best repetitive and run to a strict regime, if it was 8.30 and people still in there all the food is cleared away regardless. Entertainment - Now this is the only good bit, all the staff were really nice and put on a good show every night. We had a trickle of water coming out of our tap, we tried to call reception to ask if this could be remedied but the phone didn't work. We went to reception she said she would get it sorted and that she realised our phone was not working. On our arrival back there was still no water, we complained again. At last someone came. It worked for 1 morning! It was quite amusing that the last night we go two letters, one saying we hoped the water problem had been resolved and another that said, sorry it couldn't be fixed because they couldn't get in touch with us by phone!! It was broken der!! Our friends had a nice surprise too, they were asleep in their cabin and at 1.50am they were woken by someone walking in! He said sorry and left, they called reception immediately but they were not really interested, after a second complaint in person in the morning they were told it would be looked into. Apparently they said, the week before the staff had been given these cabins and the intruder was staff who didn't know that these same cabins had been given to the general public! Bad case of communication to say the least. As for the Christmas markets, in Brugge there were half a dozen open, selling items you could buy here for a third of the cost. In Antwerp there were none open at all, as the people who had booked a trip on board at a very high price found out. The few that were open sold either hot food or you could have a drink. Where were the stalls for the Xmas presents that people wanted to buy? To be honest if it hadn't been for the people whom we met on the ship it would have been the worst nightmare ever. If you don't mind repetitive lukewarm food, reception staff that cant be bothered, a captain you never see or hear and enjoy a ship that does not appear to be stabilised at all, then go for it! I myself wont be going on it again, myself and my husband are still suffering extremely bad "sea legs". Read Less
Sail Date: November 2011
You always wonder what a ship will be like before a cruise. Having seen the prices and ports of call for the Marco Polo, we weren't sure if an old ship was for us. Therefore, we jumped at the chance for an evening dinner, ... Read More
You always wonder what a ship will be like before a cruise. Having seen the prices and ports of call for the Marco Polo, we weren't sure if an old ship was for us. Therefore, we jumped at the chance for an evening dinner, entertainment and overnight stay. Whilst for this event they had restricted numbers to around 400, about half of full capacity, clearly the terminal at Tilbury couldn't cope. The cattle market approach together with mis-information given out by checking-in staff and a PA that you could hardly hear, filled us with trepidation. Once we arrived onboard, we were shown to our cabin. We were on Deck 5. Fortunately, we only had hand luggage. Otherwise dragging large cases over bulkheads would not have been appreciated. The corridor absolutely stunk of diesel fuel and I wonder how passengers could cope with this day in and day out. Our cabin was spacious, but very well 'used'. There were two portholes. However, to see out of them would have required certain mounteneering skills. There were only 3 channels on the old TV and they seemed to be videos on a loop system, forever repeating themselves. Given that the ship was only half full, it was very clostophobic in the bars etc. Not helped by low ceilngs and no empty seats. The food was, at best 3* or below. The entertainment, a take off of We Will Rock You, was more Pontins than West End. If you needed the loo, queuing was essential, unless you were up for a walk around the ship. For the evening meal we were allocated tables pre-embarkation. However, this system was abandoned for breakfast, when it was every man/woman for themselves. You had to queue to get a table and while you were in the scrum for food, they gave your table to another set of guests. There was no queuing system for obtaining your food or obvious area to stand while you watched guests infiltrating the scrum. They were keen for you to leave the ship but there was only a girl shouting out your Visitors Card number to someone trying to find your name on a manual list and then making a handwritten mark. All made for very long queues. This was supposed to be a Showcase to encourage future bookings. Whilst, undoubtebly, the cabins on the higher decks were better, save for one super waiter called Constantine, the rest of the crew hardly made you feel like travelling with them in the future. I'd say that they well and truely shot themselves in both feet. How they could possibly cope with nearly 800 guests is beyond my belief. Thank goodness our next cruise is NOW on a 5* ship and not a poor pretender. Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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