This was our 16th cruise with Thomsom/TUI/Marella and we have been left absolutely disgusted with many aspects of the cruise from start to finish. Our overall summary is that the standard of the Marella cruise has plummeted dramatically in terms of service, cleanliness, food, entertainment and friendliness of staff. We do not intend to travel on a Marella cruise again.
The problems we ...
Cheap cruise with flights all inclusive- free suite upgrade as booked room not available
Room - Large balcony two loungers table and two chairs.
Birmingham to Malaga flight/ visited palma/Barcelona/Valencia/cartegena/ Gibraltar car parking at terminal/ insurance all inclusive with junior balcony suite all in under £800 each
Cruise ship charged £15 each to go into palma and Valencia 4 ...
Although embarkation went smoothly the rest of the cruise was dire. We were told the ship had been undergoing renovations in the month before, but there were problems throughout the ship. The cabins were clean but dated; and there were lots of people having problems with the electrics and air conditioning. Although the room stewards were helpful some of the reception staff were incompetent and ...
Our reason for booking this Tui cruise was that we booked late and needed a disabled cabin, Tui were the only cruise line that could accommodate this at such short notice.
We are not “seasoned” cruisers, this was only our fourth cruise in total and we have only sailed with P&O previously. We were nervous reading the reviews but have to say from the outset that we did enjoy our seven nights ...
We had a balcony suite and if you can afford the upgrade it is well worth it. The accommodation is amazing and to wake up to a different view from your bed every morning is amazing. The cabin stewards were spot on, every day.
The cinema, while a nice looking comfortable cinema, didn't really have much to offer by way of current films. The live theatre entertainment though was excellent.
The ...
Like another reviewer on Discovery 2. We have been cruising with Thomson/Tui for many years and agree with everything they have said. Celebration was our favourite ship until Discovery came and then we saw how tired Celebration looked. Our first cruise on Discovery was really good ;we were really impressed so we booked another. There were 2 years between the cruises. We were shocked how tired it ...
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good).
They announced it in the daily paper as an additional area, then proceeded to close the smoking area on the sunny deck
Day time entertainment was very poor considering the weather, ...
I choose this cruise because I had been on two Thomson ships before it became Tui. The expieriance before was amazing. This time it was awful!!! Firstly, there was no sail away party which before was fabulous and we looked so forward to it again. After our first night in our inside cabin, which we had had inside before, this time two mattresses put together and they separated during the night ...
Thought we would try Discovery 2 as it is an ex Royal Caribbean ship. They had great crew, seemed really happy, which is always a bonus. Plenty of time in the ports of call.
The only thing we didn't like was the casino as this is always a fun part of a cruise. In this case it was far too small with only one crowded roulette table and dull electronic slot machines. Other than that we had a ...
Having been on this ship before when she was Legend of the Seas (Royal Caribbean), I was interested to see what the changes were. It was like night and day!
In the main restaurant the meals were not of a good standard and service was not good. We often had to ask for things like black pepper and tea and coffee. I got the impression that they were just rushing everyone to get out as soon as ...