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6 Helpful Votes
Sail Date: March 2019
We’ve done a few cruises with other liners and they were so much better than the Princess if you are between 70 - 90 yrs old, then this slow paced ship is designed for you it was boring. The same program almost every day. The constant ... Read More
We’ve done a few cruises with other liners and they were so much better than the Princess if you are between 70 - 90 yrs old, then this slow paced ship is designed for you it was boring. The same program almost every day. The constant pushing and harassment to get you to buy on board all the very overpriced things suggesting markdowns, discounts, buy buy buy! The staff are friendly enough, it’s not their fault, it’s the sales pitch their forced to do. Raffles to win was one way to get you in. There were many ‘evemts’ Daily, enticed to get you to buy more! This never happened on the other cruises. The food was also boring. No variety. I’ve been on a few cruises and this one has to be the worst when it comes to selection or choices. If you want lactose free milk, you had to ask for it especially. It was never an option next to the breakfasts where it should be. There were no lactose free cheese, yoghurt or ice cream. Yeti when we booked we were given the option to select food requirements and this was suggested that it was already a part of their every day food choices! I received an email stating that lactose free will be available. For gluten free needs, there was one little section with the same food in it daily! I’m not gluten free but would hate to be as 8 know someone with coeliacs disease and she gets very sick if she eats gluten! So having such very little food options would be a dreadfully long cruise with the boring selections! It reawas very disappointing. I’m never a complainer with anything and will always make do with what we have but this really needed to be mentioned! The movies by the stars, was a huge screen at the end of an open deck pool area. So you can imagine how noisy it was! You couldn’t watch a movie at all during the day as you couldn’t hear it, it was just noise in the background over people talking loudly or kids in the pool. The evening movies were better but you had to fight to get a good spot to see it clearly as most of the deck chairs were on the level of the pool and they had this fountain in the middle (which was never used except for special events!) and you had to battle to see through rails, bars, decorative trees and so on. So it was really poorly designed to see around it. The best seats were near the smokers deck and we had to put up with inhaling their second hand smoke or sit somewhere we couldn’t see the screen well! The theatre where we had most of the main entrainment held, was badly designed. If weren’t lined up an hour early, you were either unlucky to get a seat at all, or got one of the crappy seats on the front several rows to either side which you couldn’t see the show anyway! That’s when the seats were not broken! For a new ship, I really felt there was so much poor design of the layout. Other than all of this, I did find that most of the staff were wonderful! Read Less
4 Helpful Votes
Sail Date: February 2019
We booked 2 years ago and have been used to the Diamond and Golden Princess size ships. We didn't find it too big to walk around but we felt that the public rooms had been enlarged a little but too many people crowded into them ... Read More
We booked 2 years ago and have been used to the Diamond and Golden Princess size ships. We didn't find it too big to walk around but we felt that the public rooms had been enlarged a little but too many people crowded into them causing congestion and a lot of noise. The practice of using the Piazza for activities such as Line Dancing classes instead of the Vista Lounge was a bad move. Most people go to the Piazza to sit down, have a coffee and meet people. When the so-called music started and a female with high pitched voice started yelling instructions into the microphone you couldn't hear yourself think. The music was not good apart from the piano player Marius because once again it was too high pitched and loud. The impressionist was excellent. Where, oh where, were the string quartets and trios??? Because it affected all the music mayabe the amplification was at fault. I daren't wear my hearing aids in the Piazza for fear of ear damage so consequently had trouble hearing people. On sea days you could hardly move because there were too many people around. The activities in the public area were not well planned when everybody was coming out of the lounges at the same time and trying to get through people who were waiting. The sudoku puzzle wasn't changed in the IT room. The Passenger Service staff on the whole didn't seem to know what they were doing and were quite unhelpful when a seat collapsed under me in the Princess Theatre. They wanted me to go to the doctor in 2 hours time when they opened and pay for it myself. We had to fill in 4 reports that essentially said the same thing and no apologies. Cabin staff were mediocre but Concerto dining staff were excellent even if the food was a bit tasteless. Read Less
5 Helpful Votes
Sail Date: December 2018
Timing as the Cruise was over the new year and also location the ship was traveling were the important issues. Traveled on the other cruise ships during the new year eve time frame and it was very nice. This trip seemed to be smaller in ... Read More
Timing as the Cruise was over the new year and also location the ship was traveling were the important issues. Traveled on the other cruise ships during the new year eve time frame and it was very nice. This trip seemed to be smaller in activity scale when compared to other cruise trips Limited activities - Started a golf activity that was to continue - dropped without notification, no word, just dropped it. Food left a lot to be desired - Asian food represented very well however if you do not like this type of food the balance was less than acceptable - ended up eating from the kids menu for many of the meals. Became sick during the cruise and went to see the doctor - very little help - seemed as many people on the cruise were also sick with coughing and sore throats. Small room, balcony had the life boats right below the room. Read Less
6 Helpful Votes
Sail Date: December 2018
Chose this cruise because it had an associated land tour after the cruise. The major issue was neither the cruise or land tour. It was what Princess did during booking. We booked a room almost one year before the cruise on deck 14 (room ... Read More
Chose this cruise because it had an associated land tour after the cruise. The major issue was neither the cruise or land tour. It was what Princess did during booking. We booked a room almost one year before the cruise on deck 14 (room 505) with a balcony on the starboard side after much research. After everything was paid and approximately 45 days before the cruise they gave our room away without our knowledge or permission. We didn't learn this until we were printing the boarding pass which showed a room on deck 9 starboard aft. We called both Princess and our travel agent requesting our original room back. Princess said this was an upgrade and refused to give it back and our agent said she would have to get permission from the new people. They didn't get our approval why theirs? Anyway after many calls and arguments they finally gave us a room on deck 14 but it was not a location we wanted. It faced the aft of the ship and the location was similar to one we had on another cruise and didn't like. We couldn't cancel for two reasons, the cancellation charges and other plans we had booked before and after this cruise. So we accepted their room offer, but they will never get another cruise out of us. Now for the ship itself. Food was mediocre at best in the buffet and the La Mer restaurant which was the only specialty restaurant we visited. The buffet started shutting down food lines around 6:30 pm each night. They also closed off 1/4 of the buffet twice during the cruise for a Crab Shack specialty night restaurant. Next one port required tenders. There wasn't enough tenders to get the 3500+ people off the ship in a timely manner. Also it took an extra hour beyond the posted return time to get the people back on the ship. A ship this large doesn't need to do ports that require tenders. During the cruise and land tour we discussed these issues with travel agents and people which have done many Princess cruises, most of them were appalled with this cruise. We have done over ten cruises with different cruise lines and this was the second worst ever. Never again! Read Less
6 Helpful Votes
Sail Date: November 2018
I have never cruised before so I really did not know what to expect. But I must say I was bitterly disappointed. The entertainment I feel was really for people in walkers. It was the battle of the walking frames and go go mobiles. Staff ... Read More
I have never cruised before so I really did not know what to expect. But I must say I was bitterly disappointed. The entertainment I feel was really for people in walkers. It was the battle of the walking frames and go go mobiles. Staff were fantastic, cabin was lovely. I probably would not recommend this cruise to anyone under the age of 80. The maintenance of this ship was a joke. Every day on the deck they were painting with toxic varnish which gave me a chest infection as I am sensitive to fumes. They also closed the pool on the first warm day to re paint it. I went up to the deck for a swim to find there was no pool available that day. The next day it was open so I jumped in and got toxic pool paint all over my feet and hands. This paint was then all over the soles of my new shoes. I would not recommend this cruise to young people or to people with allergies. I had to wait for someone to toast my gluten free bread every morning which took at least a half hour and would also have to wait for that staff member to come back to get my toast out of the toaster and hand to me as we could not reach the toaster. One morning I had to go find someone to pass me my toast that had gone cold. I was fed a desert that was made on lactose free milk when I had told them I am strictly no dairy so was sick that night. Wow I could go on forever on how horrible this cruise was. Read Less
10 Helpful Votes
Sail Date: August 2018
We did a few cruises, and loved the last one on the Diamond Princess from Sydney to Singapore, it was civilised, well organised, with amazing entertainment and great service, several different outdoor areas to relaxed and unwind but also ... Read More
We did a few cruises, and loved the last one on the Diamond Princess from Sydney to Singapore, it was civilised, well organised, with amazing entertainment and great service, several different outdoor areas to relaxed and unwind but also several areas to appreciate music and entertainers in the evening and to dance if we wanted. None of this was the case on the Majestic Princess ! I don't know if it is still in the teething process, but nothing was clear, the plan of the ship doesn't make sense (one big outdoor area with two small pools, 6 small spa pools (one not working as a spa) for 3000 passengers !! One undercover indoor pool area with strong chlorine smell, which was supposed to be a fun hollywood disco at night, but which was empty after 5.00 pm. No deck in the front of the ship. No real promenade deck (just tow decks on level 7 on both side of the Atrium with 10 chairs). And only one dancing area in the very public and opened atrium. A big shopping area (which was described as the biggest department store at sea !!) with 3 shops (one jewellery and leather, one perfume and one very sad clothes shop with a poor range of polo shirts for men and stretch cotton dresses for women) ! A casino (which again was supposed to be one of the biggest at sea) which was cut in one third to create an extra bar (the Crooners). The nightmare started at boarding in Shanghai : 4.5 hours standing in a queue for boarding, part of it in full sun, no seats, no water, no explanation of what was going on !!! We had a mini suite, which although slightly smaller then the Diamond, are a good size. But it was smelly and not clean (clamps of hair on the balcony, blood stains on the curtains..) We understood later that the ship was delayed on her arrival to Shanghai, and that is where most of these problems were coming from, however no one was there to explain and apologise ! After initial disappointment, we decided to make the best out of it, and remain positive. However disorganisation kept on bothering us : The second night we had to wait over half an hour for a table in the Concerto restaurant (and we were anytime dining), and again 3 days later. Most of the nights half of the wine were not available from the wine list (the waiters were very apologetic and had an exhaustive hand written list of the wine which were no more available (our main waiter told us that it would get better after Brisbane which was 2 days before our arrival. And worse of all, you had to queue for almost everything (a free seat around the pool, a free seat on the decks bellow, a free seat in the atrium cafe, a drink at most of the bars, a waiter to pass by...) The service was mostly pleasant, but they certainly did lack numbers. We understood that this ship was created to cater for the Asian market, and we knew it when we booked. We liked the idea of the Karaoke rooms (which were cancelled when we arrived) we like the idea of the juice bar and the dim sim and dumpling bars (which were cancelled). I have the feeling that the marketing team got overwhelmed by the change in the client target (more than 80 % of the clientele was from Australia, New Zealand or North America !) and tried to patch where and however they could. If you add to this that the entertainment was poor : Same three groups over and over from one side of the boat to the other. One really good show in 22 days. And the same entertainer for the whole trip in most of the bar. Day entertainment was equally poor if you compare it to the entertainment onboard the Diamond Princess (and for a ship of this size). And the fontain water show (which was advertised as the main attraction) is a totally non event (and according to me a total lost of space on the main outdoor deck, and could have been an extra pool) There is no doubt that this vessel is meant to be a money maker (we payed $499 to access the only quiet spa area-advertised as the tranquility heaven of the ship). we didn't have the wine we wanted on the wine list, but were offered repeatedly to join the paying wine tasting to try the wine from the menu, to purchase digestifs alcohols with matching glasses... !!! And a lot of fuss and advertising about deals in the shops (a big piece of the daily entertainment program), at the spa... In conclusion, we made the best out of these holidays, but wouldn't know whom recommend it to, as it doesn't seam to be clear on the clientele target : If you like quietness and luxe, you will find it noisy (constant loud music in the outdoor public areas, and no where to escape) If you like loud music fun and dance, there is no dance floors, no disco, and no fun dance entertainment. If you like outdoor water and pool be ready to share it with a lot of other people. But we did meet a few nice people and friends, and were reassured by the kindness of most of the staff people, which is actually the main positive of this trip ! Read Less
5 Helpful Votes
Sail Date: August 2018
This was the floating Nursing Home! Unless you are a Senior Citizen don`t go on this ship. We are not exactly young ( 55) however the average age of passengers must have been 75 plus.Entertainment was poor although it probably suited the ... Read More
This was the floating Nursing Home! Unless you are a Senior Citizen don`t go on this ship. We are not exactly young ( 55) however the average age of passengers must have been 75 plus.Entertainment was poor although it probably suited the older passengers. Food was very average with same choices in the buffet every day - very little change to the menu. Bar / waiting staff and stateroom attendants were fantastic which was a positive! The theatres weren`t big enough to accommodate the number of people wanting to watch the shows with many having to stand. The ports of call were good. The embarkation process in Shanghai was the worst we have experienced with lack of communication from Princess and terminal staff as to why passengers were waiting out in the searing heat for over 3 hours. Disembarkation in Sydney was the best - lots of ground staff who were friendly and willing to assist Read Less
2 Helpful Votes
Sail Date: March 2019
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships ... Read More
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships are better. Not enough cover around the pool area dance floor between the pools was a wasted space not enough seating for 3500 people no entertainment on pool decks just movies no good for families used passengers as entertainment with line dancing every day played lawn bowls in front of lifts .this ship is ok if you are over 70 and you like gambling or wake up in the morning have breaky then lay at the pool and sleep until lunch have lunch then go back to the pool and sleep until dinner when you have finished dinner they are ready for bed same again next day. Read Less
2 Helpful Votes
Sail Date: January 2019
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower ... Read More
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower as requested by signs before entering,. Shore excursions from ship were good but a bit expensive as was the, price of drinks, could not see the duty free or GST exemption reflected in price. Buffet set up is messy as is trying to get a table, service in buffet area not very good. Movies in cabin were a bit dated and there was no current shows. The area for Elite passengers to get together each evening has been moved from Crooners bar to Vista Lounge a better idea, except that if you have formal dining at 5-15 pm it is hardly worth while attending hours shoul be advanced by a half an hour to give you a chance to enjoy yourself instead of rushing ir not going. Princess Happy hour has disappeared, where for an extra dollar you could buy a second drink, Not Good. Photographers are a nuisance,. always trying to push there product as is Effey, the spa, and fine art sales. you get the feeling they are after your money all the time. Read Less
8 Helpful Votes
Sail Date: December 2018
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we ... Read More
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we learned a lot. We joined the Cruise Critic message board for this cruise, as well as the World one, and are so pleased that we did. At the meet and greet, it was great to fit faces to names, and have people to wave to in the corridors. We called ourselves the three C's -- Cool Christmas Cruisers -- and the three CCCs certainly fitted this ship -- though I am going to add more. It was Cool (the AC worked overtime, despite the cool weather), Clean (sparkling, in fact), and Colossal (it took us four and a half minutes to walk the corridor from our cabin the bow to the sternmost exit, which was the only way to the Allegro restaurant). It was also Confusing. By the 12th day people were still getting lost, myself being one of them. This can be blamed on a very poor interior design. The Piazza should be the heart of the ship, as the Atrium is on most ships we have sailed, but instead it is an impediment. It is also very noisy, as loud classes, such as Zumba, have to be held there, for lack of entertainment space. And the shops are not in an arcade, but scattered like an airport duty free area, making it very hard to walk through, when there is a crowd. I don't think they were doing much trade; I certainly didn't pause to browse. And then there is Culture -- lack of, that is. There is no card room, and the "library" is a set of shelves in the internet room. Bridge boards and bidding boxes were kept in the entertainment department, and put out in restaurants on sea days, for guests to use, unhosted. Games were played on the dinner tables, on top of the tablecloths. There was also a market held in a restaurant. I have strong reservations about this, which I have reported to the head Princess department in the US. Norovirus is the bane of cruise ships, and carrying publicly used material into the place where food is served is very risky indeed. There was little else of cultural interest. Two theatres, but no enrichment lectures. Each show is performed three times, two night sessions and the next in the middle of the day. I felt sorry for the entertainment department. It is a very hard ship for them. On the other hand, the internet is excellent, with an affable and helpful young man in charge of the internet cafe. Surprisingly, it was CHINESE! There must have been a big promotion in mainland China. If they were expecting a tropical cruise, they were disappointed. The Chinese from Australia and New Zealand were equally amazed, especially as everyone assumed they could not speak English, like their mainland counterparts. So that added to the fun. One night we shared a table with a lovely family. Their daughter, who lived in Melbourne, translated freely, but it was easy to "talk" as her mother had such an expressive face. I was informed that the ship was designed for the Chinese market, which explains a lot, including the interior design (very like a top Chinese restaurant in Beijing), and the double signage. The worst aspect was Cost. The cruise itself was a promotional bargain, but the accounts department is a disgrace. On disembarkation day everyone was talking about how they'd had to fix their accounts. One dear old lady with a cane said she had been charged $299 for a spa treatment! We drink only moderately -- and cut down even more when we found that two single Scotches (blend, not fancy) with water on the side cost $38. We only found this out when we checked our stateroom account, as this is the first ship we have ever experienced where there is no spirits menu, with prices, and where there is no chit presented to be signed in any of the bars. Chits are presented in the restaurants, but even though I added the price ($10 per glass on the menu) to the chit before signing, I was consistently charged $12. And, while it is cheaper to buy a bottle, to cover the next two or three dinners, the bottles seem to be very easily lost somewhere backstage. And now comes a strong warning. I used a debit card linked to my checking account, to avoid the surcharge that comes with using a credit card. The my horror, when I checked my bank account after getting home, I found that while the total on my shipboard account had been taken out on disembarkation day, throughout the cruise TEN other charges had been made, ranging from $8.62 to $130.47. None of them seemed to relate to the actual shipboard account -- the figures simply didn't match. All ten were "pending" so when I phoned my bank, I was able to freeze them. Then I phoned Princess, as the bank officer urged me to do, and was told that these were "holding" charges, and that I would be repaid after the next five working days. Well, I shall be watching my bank statements, meantime, and unfreeze the card if what I was told turns out to be true. But a checking account is an everyday one, with other charges coming in, which makes the reduced balance a problem. Worse still, if this happens during the long world cruise, this double billing is going to really snarl up the finances back home. It is a crazy policy, as it means that we will be doing as little shopping as possible, and definitely cutting down on drinks. Meantime, I will inquire further. If this double-billing does not happen with credit cards, then I will change from debit to credit, and swallow the extra cost. Unfortunately, as my husband says, it has soured our experience on Majestic Princess, and made us nervous about the next one. I am glad to have Cruise Critic to air our concerns, and strongly recommend their cruise roll calls, with their friendly and useful message boards. Read Less
22 Helpful Votes
Sail Date: September 2018
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I ... Read More
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I will start with some positives. The staff were all very helpful, polite and generally good at their jobs. The ship itself was extraordinarily stable with almost NO rocking and rolling over the entire 22 days even though we traveled from Asia to Australia. Their system of taking the passports from the passengers to ease the immigration processing worked in most cases and the tendering service on the one occasion it was used was extremely smooth. Sadly, the negatives affected our cruise more than the positives, with one having a major effect on us throughout most of the trip. I will work through them in a logical order. Some are not fixable but it is probably best if you are aware of them rather than being surprised later. For this particular cruise the boarding in Shanghai was a nightmare. I am told that Princess were not responsible for the debacle in Shanghai and had indeed tried to be in control and failed. All I can suggest is that in future they avoid Shanghai altogether. It ensured most of the passengers boarded the ship in less than a positive frame of mind and could well have been part of the reason so many people were negative about the ship . For our part, the cruise was spoilt by our inability to have the balcony door open at night, but more of that shortly. On the first evening we went to dinner in the any time dining restaurant, Symphony, at 6.30 only to be handed a buzzer and told to go away and wait till it buzzed!! I assumed they had made an error as there were plenty of empty tables in the restaurant and told them I had any time dining, but they said they realised that and to take the buzzer and wait. 40 minutes later it went off and despite a preference for a table for two, we were forced to share a larger table of six if we didnt want a further delay! In all the cruises with all the different shipping lines we have sailed with that was the first time that had ever happened. Any time dining in the past referred to any time WE wanted to eat not any time the staff could fit us in! As a consequence to eating so late, I had severe indigestion that evening and in order to avoid that problem again we went to dinner at 5.45pm each night to ensure we got mostly the same table and didnt have to wait to be placed on a table. However it completely nullified the point of any time dining which is one of the main criteria we look for on a cruise. The other main essential for us is a cabin with a balcony so we can sleep with the door open at night. The reason we do this is because we enjoy fresh air and it usually avoids the problems associated with breathing recycled air conditioned air and the coughs and colds that often causes. On this cruise, despite paying so much extra for a balcony (and indeed a mini suite) we were unable to sleep with the balcony door open for all but the final few nights. The reason for that was a loud ''howling'' sound that erupted spasmodically from the wall next to the door when it was opened. Sometimes it was a high pitched whistle and other times it sounded like the night of the living dead! On the morning of the second day, we asked the cabin steward to listen to the sound and see if it could be fixed. He appeared horrified and baffled by the noise and told us he would get someone to look into it. Nothing happened so we assumed it was something structural which could not be fixed at sea and started sleeping with the door closed. Whilst it had an impact on the cruise from our point of view, we understand that sometimes there are events that are outside peoples control. However, on the 18th day an engineer came to the cabin to check our fridge and while he was there I asked if he knew what was causing the wailing sound when the door was opened. He listened to it and recorded it on his phone after tracing it to the panel of the bulkhead beside the door and told me to call reception and request a carpenter. I did this as he waited, but all that achieved was the cabin steward arrived asking if I had called for him. I explained I had asked the engineer about the noise we had told him about 2 weeks earlier and he called down to someone and spoke to them in a foreign language and left after telling me a carpenter was on his way. After a while we left the cabin as well. 8 hours later I called down to reception to ask if the carpenter had been as the noise was still there and they said he had been and not heard the noise when he opened the door and left! I had explained it wasnt constant but irregular and often. After dinner there was a message to call reception if the noise started - which it did almost immediately. They said the carpenter would be there, but it took about 2 hours for him to arrive! Around 10.15 that night the carpenter came. The noise was very much on and off and not as serious as before but he did at least hear it and started banging a hammer on a screw driver. A manager arrived part way through and then when the noise stopped they both left and the carpenter said he would check back in the morning to see if the noise was gone. In the morning we advised him it was substantially reduced but still there a little and he then filled several gaps with silicone and from then on it was perfect. However it was annoying to discover we had paid for a mini suite for the balcony and not been able to use it for all but the final 3 nights despite pointing out the problem on the first full day! We may as well have paid for an ocean view for all the good of it. THAT issue obviously had a major impact on our cruise and its enjoyment. But it was not the only one. On the Majestic there is no promenade deck as such. On EVERY cruise ship we have traveled on in the past we could walk around the entire deck with a nice view and fresh air as we go. This was not possible on the Majestic and I believe that is a major design flaw. We took a Princess shore tour in Singapore and have to say we were shocked by the poor condition of the coach we traveled in. It was quite old and the air con was VERY limited. Worse still when the engine idled it was impossible to hear the guide speaking and the smell of petrol became quite over powering at the back of the bus where we were seated.Having said that, we could see the other coaches were all quite new, so it is possible we were unlucky. However the tour ended at some markets in China Town. They were about the least inspiring markets I have ever seen and having driven past all the fabulous stores on Orchard Street, a stop THERE would have been far better than ending up in a smelly third rate market! Due to the passenger numbers on the ship, there is another problem - not enough places for passengers to sit and read quietly. Most of the common areas are so full, there isnt a seat to sit on at times and far too much noise when there is. The lounge in front of the Hollywood Club was either full up (which it was all day) or the odd person would come and play the musical instruments around the place (BADLY) to interrupt any attempts to have a quiet moment in the evening. I am sure that sounds picky, but a lot of passengers look for that little place to sit and have some peace on board. On Majestic it really doesnt exist. For Trivia, there were more people than seats which resulted in my missing out a few times and I assume others missing out when I didnt! The room just wasnt big enough for the passenger numbers. The little nook and cranny problem was exacerbated by some of the few areas available being closed off now and again so a British film crew could film a fake wedding or give a (fake) impression of quiet areas on board as they made their free advert for Princess which will be shown on English TV shortly.! Finally I should mention the entertainment, which was disappointing. In over 3 weeks there were only 3 major stage shows on board - UNHEARD of on any other cruise where they are usually every second or third night. Whilst the value of the other entertainers is very much subjective and affected by personal opinion, the stage shows by the singers and dancers are what most of the passengers look forward to and less than one a week is pathetic! As for the other entertainers, some were good and some were iffy at best. I wont criticise individuals because as I said it is all a matter of personal opinion but for me, I have certainly seen better on every other cruise in the past. These are not all the problems or all the things that adversely affected the cruise for us, but I am sure if these had not been applicable the rest of the problems with have dimmed into insignificance. We may reconsider, Princess in the future, but at this moment we are very disappointed with them. Read Less
22 Helpful Votes
Sail Date: June 2017
We chose this ship due to it being brand new, and destinations we had not seen before. It was a big let-down. The list of faults is long. The food was average, and cold The Casino has no bar The Vista Lounge has no bar or decent ... Read More
We chose this ship due to it being brand new, and destinations we had not seen before. It was a big let-down. The list of faults is long. The food was average, and cold The Casino has no bar The Vista Lounge has no bar or decent dance floor The elevators were extremely hot The Internet Cafe has a total of TWO terminals, and shares its space with the Library (more like a bookshelf) The Piazza was the venue for dancing lessons and loud bands because there is nowhere else to conduct these events Balcony cabins did not even have a small table or extra chair as has been the case with every other Princess ship Service in dining rooms and buffet was the slowest we have ever experienced. Staff were not cheerful Many tours were well below standard. Poor communication re onshore shuttles and options. There are many more negatives, but I am sure you get the general idea Read Less
1 Helpful Vote
Sail Date: March 2019
My wife and I are platinum level cruisers, needless to say we have stayed true to Princess. We decided to try the newest in the Princess fleet that is the Majestic Princess, unfortunately the experience was not what we expected. The ... Read More
My wife and I are platinum level cruisers, needless to say we have stayed true to Princess. We decided to try the newest in the Princess fleet that is the Majestic Princess, unfortunately the experience was not what we expected. The atmosphere we experienced on previous cruises with Princess on obviously smaller ships (Golden princess, Diamond Princess, Sea Princess) was not there. On this occasion it was just as if Princess have focused on getting as much as possible from passengers, giving very little back...No more happy hour...Elite/Platinum special afternoon get together s were dismal to say the least. Overall a very average cruise experience definitely not up to Princess standard...Hopefully it will not be the standard for future cruises, because if not then a lot of regular Princess cruises will be looking at other cruise lines. Ship:- A beautiful ship - clean and definitely Majestic Cabin:- Balcony cabin M629 was great with all anyone could ask for..No noise with easy access to lifts - stairs - buffet area and the Wake Bar at the very rear of the ship. Dining:- We had anytime dining and did not experience any problems getting a table. We were however disappointed with the meals on several occasions. Meat was not cooked (raw) one one occasion not edible. Other dishes were very repetitious and bland, definitely not as described. The buffet was as expected for the first two days, but it never changed ????what you saw to-day is what you got tomorrow.... Entertainment: Went to the Theater once and saw a juggler and comedian...great show Went once to a Princess production show and did not go again...It was loud and suitable for a very young audience, certainly not for the majority of older folk. In cabin TV was great with a good selection of the latest movies... Activities:- A good selection of daytime programs to suit most tastes. most of which were around the Atrium area of the ship. If you could get a table... Service:- Could not fault the service from any area of the ship...staff were always ready to assist and help. Ports:- Having done this cruise twice before we were familiar with the ports visited, however still enjoyed every aspect every time. Shore Excursions:- I guess this is always a bone of contention for regular cruises as they are aware that the cost of an excursion from Princess is going to be far more expensive than purchasing from local operators..Always a good idea to do your research before buying an excursion from the ship. Drinks:- One would think that sailing duty free ect would be great, sadly this is not the case. The average price of a beer was around $8.95 with the price of a glass of average wine was $10 per glass. A bottle of wine for which we would purchase in Australia for around $10-$12 per bottle, started at $46 and went up from there. I, like the majority of cruises who enjoy an ale or glass of wine consider this to be exorbitant. If you dont drink at all thats fine but an average Aussie considers this a part of the social experience and looks forward to it. The so called Duty Free alcohol on board the ship is just ridiculous, you can buy better from Dan Murphy on a regular day. Why Princess and other cruise lines think that passengers are silly is beyond me. Conclusion:- A big ship and definitely an experience, but for a regular older (65+) cruiser I would probably choose a more traditional ship, I can go down to Westfield Plaza and sit in a coffee shop and have the same if not a better atmosphere. Read Less
1 Helpful Vote
Sail Date: March 2019
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin ... Read More
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin and could not dock an hour later because the tides were too low for this immense ship. The one Princess excursion to Waitupo and Rainbow Springs that was not cancelled was excellent! We also loved the Milford Sound fiords day. The entertainment on the ship was also very good, with Magic, Encore, and musical productions. It’s important to get there at least 30 minutes ahead if you want a seat though. Restaurant service in Anytime Dining was good with Ferdie as our favorite waiter. We were also extremely frustrated with erroneous bar charges that took multiple trips to the desk over several days, along with phone calls. Each time we were assured that it was corrected only to find that was not true. ( We had ordered just two glasses of wine one night but were charged for six!). These were finally corrected just an hour before we debarked. All of this left a very bad taste with Princess! We have never experienced problems like this on other cruises including Norwegian, Holland America, Gate One, or Azamara. We have already scheduled future cruises with Azamara and Celebrity, and will probably not sail on a large Princess ship again. Read Less
4 Helpful Votes
Sail Date: November 2018
Short cruise on new Majestic princess food quality and variety not up to scratch with previous cruises entertainment not that great , too much around top deck always cancelled bad weather, cruise shortened due to bad weather no ... Read More
Short cruise on new Majestic princess food quality and variety not up to scratch with previous cruises entertainment not that great , too much around top deck always cancelled bad weather, cruise shortened due to bad weather no componsation overall worsecruise than RCL & celebrity crew and staff did a fantastic job,very freindley and helpfull menu in dining room very poor with little variety compared to other cruise shiops I was expecting alot from princess having paid more than i normally wood but was totally let down on price and quality spa services too expensive, temperature in the lotus enclave, sauna & spa complexess wher way to cold most people using those facillities also agreed largest entertainment thetre filled out too quickley because it was too small for major acts. lifts where always slow and hard to catch alwas jammed packed although Nice new ship had go d decor freindly staff needed more seats around entertainment areas Read Less
3 Helpful Votes
Sail Date: November 2018
We have previously sailed with all the big liners so the decision to book with Princess was a no brainer! Princess are at the top their game?? Are they not?? Or so we are led to believe!! We booked 12 months in advance and couldn’t wait ... Read More
We have previously sailed with all the big liners so the decision to book with Princess was a no brainer! Princess are at the top their game?? Are they not?? Or so we are led to believe!! We booked 12 months in advance and couldn’t wait for our trip to come around - We booked and paid for all specialty dining and shore excursions prior to departure - However 3 of our 7 shore excursions were cancelled prior to sailing and we were told via email that the money would be returned to us in the same manner it was paid ie; into our bank account - Yet it wasn’t, after 3 weeks we had received nothing, so we contacted Princess to query where our refund was? We were informed that the money had been credited to our “onboard” account?? Yet we were not even on board?? Are you serious? We didn’t cancel these bookings, Princess cancelled these bookings (and well before sailing) and only after requesting to speak with the manger were we provided with the refund we were entitled!! So our cruise finally arrives, we pre-ordered drinks and snacks for our balcony ready for the sail out of Sydney - 4pm The prawns were described as 10 pieces served on ice with cocktail sauce?? What eventually arrived was 50+ pieces of frozen, unclean, wet, slimy, imported prawns .. Bait prawns could be helpful in describing what arrived but even bait prawns are bigger than the rubbish that we received .. I called room service and advised them that the product we received was definitely not as described on the menu and requested a full refund!!! The room seadvice mgr agreed that the product was of very poor quality and agreed to the refund - Once again credited to our on board account! It’s becomming clearer that Princess will rip you off every chance they get - The passenger must pay even though the cruise company is at fault!! Three days in and another 3 shore excursions are cancelled - We receive notice the night before each excursion (because that’s plenty of time to make new plans for the day ahead) But this time we actually got a an explanation - “Not enough people were interested in the excursion you booked” Well Princess, if you know that your clientele is 80% elderly, why on earth offer excursion options like quad biking, 4 wheel driving and jet boating that only appeal to the odd 20% of passengers? Only to disappoint them and cancel the night before? Maybe you need to revise your excursion options .. This cruise was one problem after another, not only for us but it was common talk amongst guests the the shore excursions were problems for many of them, with cancellations the night before, changes to excursion itineraries without notice, excursion duration shorter than described, itineraries not as described, meals not as described, locations not as described - All common problems with no apologies, reimbursements or refunds .. Honestly, we couldn’t wait to get off the ship, we had very little options on board once our excursions were cancelled .. We saw very little of the country we had paid so much money to see!! We didn’t pay top dollar to stare at the 4 walls of our stateroom, yet that’s exactly what happened! The dining room food was ordinary, not much variety, even the buffet was lacking in appeal .. The specialty restaurants were nice, but we also pay more $$ for these so no surprises here!! This list of problems we had goes on, but who has all day to read about it?? The ship is beautiful, immaculate and the employes are wonderful but unfortunately this doesn’t make up for the personal expense of such a poor experience .. We could have flown to NZ and seen much more for half the cost of this cruise .. Not happy princess, never again! Read Less
6 Helpful Votes
Sail Date: October 2018
First, readers should know that if the itinerary of the Majestic suits your desire, I would not let my negatives dissuade you from booking this ship. This particular cruise covers a good part of Australia and most of New Zealand. ... Read More
First, readers should know that if the itinerary of the Majestic suits your desire, I would not let my negatives dissuade you from booking this ship. This particular cruise covers a good part of Australia and most of New Zealand. Embarkation in Sydney was fairly smooth with the exception of one of our suitcases arriving at our cabin soaked with water pretty much through and through. Everything was wet and we had not even left the dock! The cabin steward and staff were exceptionally helpful though, and they agreed to wash, dry, and hang everything in the suitcase and return it to us within a few hours. They kept their promise and, of course, there was no charge. Our balcony cabin was quite comfortable with more then enough room for all our belongings. The bathroom was about as small as I have seen on a ship. Not an inch more then absolutely required. We ate virtually all of our meals in the dinning room where we found excellent service and a good choices at every meal. The food was beautifully presented and, and always adequate. Steaks were my last choice as they were the least appealing. Fish and pasta wishes were much better. This voyage had 5 sea days including 3 back to back sea days. While others may find the on board activities to their liking, I am not a fan of art auctions, karaoke,gambling,shopping or zumba. There were a few lectures about culture and sightseeing but really not enough for my taste. My main complaint is the.that the ship seemed unable to handle the 3500 or more guests she can accommodate. There were two shows each evening in the Princess Theater and guests would need to arrive as much as 45 minutes early to be sure of a seat. The entertainment staff found this amusing and suggested we "camp out" in front of the door to insure ourselves a seat. Cute, but not really funny. However, if you don't care about the shows or like to stay up a bit later and catch the late show, this will not be bothersome. The shows themselves were lavishly produced and the local talents were enjoyable enough. Princess says that saving chairs on deck is not permitted,however, its unlikely any crew member would enforce this and as far as I am concerned, they should have a contest for the most creative deck-chair saving method. I was quite impressed with the one shoe method. The Majestic Princess is a large ship- about 144,000 MT. She seemed designed to insulate passengers from the sea. From the window-less theater through the main deck 7 with heavy curtains or the dinning rooms with small windows, passengers rarely see the sea. Some readers might enjoy this as you can easily forget you are moving at 17 or more knots and will be delighted to see a new port when you open your windows in the morning. This observation is strictly personal. Finally, disembarkation, with so many passengers was a bit hectic but we were off the ship and our way in a bout 90 minutes after we left our cabin. Read Less
6 Helpful Votes
Sail Date: September 2018
The ship was excellent though too big. We had a balcony cabin on the 16th floor very good with unobstructed views. The staff couldn't be faulted.always smiling even though 50% of elderly passengers were rude and demanding without ... Read More
The ship was excellent though too big. We had a balcony cabin on the 16th floor very good with unobstructed views. The staff couldn't be faulted.always smiling even though 50% of elderly passengers were rude and demanding without manners.!!! The children on board were better behaved with better manners than some adults. Not enough seating in the indoor entertainment area's of the ship.(piazza and the theatre's) had to get to an area for the show you wanted to see at least 45mins early. No area around the ship for a good walk the promanade deck only went up each side of the ship and very narrow. The market dining area we felt left left a lot to be desired. most food cooked in oils or butter, no plain or steamed food, no sandwich making facilities. Even though there were several area's of choice the food daily was same, same. The resturaunts were fantastic especially the pizza and sympony dining.the hamburger bar on the deck was good too. Too many people just walking in the dining area's without washing there hands. worry about nova virus with poor hand hygiene.The excursions were fantastic and the tour guides very good value for money and saw a lot of the islands. The ships staff getting you on and of the ship did a fantastic job with the number of people most of them very pushy and rude to the staff and other passengers. We went on this cruise to celebrate our 50th wedding had a fantastic day but because of limited entertainment seating indoors when the weather was too cold to sit on deck we spent most afternoons in our cabin watching the TV . could have done that at home.will go on another princess cruise but will go on a smaller ship. Getting on and off the ship was expidited with reasonable speed at the begining and end of the voyage. couldn't fault that. Overall feeling was that the ship catered for the Chinese and American market rather than the Australian. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise because it was one of only a few options going to Fiji, which was my son's choice for his grad trip. We haven't cruised Princess before and thought this one-year old ship would be a grand experience. While ... Read More
We chose this cruise because it was one of only a few options going to Fiji, which was my son's choice for his grad trip. We haven't cruised Princess before and thought this one-year old ship would be a grand experience. While owning "The Love Boat" theme and it's integration throughout was a cool touch, overall the ship and experience was average compared to other carriers / ships. Cabin size was disappointing (we were in a PREMIUM! - I'm 6'2" and this was a ship built for the Asia market so I guess I should have expected it), dining was good (not great), entertainment was good but limited, service was actually not very good, and excursions varied dramatically. Generally the ship was built for cabins, not venues - and so we ran out of things to do quickly - especially on multi-days at sea. It was very much a senior cruise - as are most 10+ day cruises. Expected. The itinerary was great although I would question the Noumea port. Not much to see in the city so without an excursion it was boring at best. We *really* depend on the carrier to provide good solid port information - probably a lesson learned there. Sydney is an EXCELLENT port from which to embark/disembark - especially at sunset. Read Less
Sail Date: August 2018
This cruise was its initial cruise from Shanghai to Sydney via Korea, Hong Kong, Nha Trang, Saigon, Singapore, Darwin, Brisbane to Sydney. As an experienced Princess cruiser I was very disappointed at the start, but over 22 days the ... Read More
This cruise was its initial cruise from Shanghai to Sydney via Korea, Hong Kong, Nha Trang, Saigon, Singapore, Darwin, Brisbane to Sydney. As an experienced Princess cruiser I was very disappointed at the start, but over 22 days the service improved markedly. Primarily, the problem was the lack of experienced waiters and chefs, and inadequate numbers of staff overall. The ship had been crewed by many Chinese and they left the ship in Shanghai to be replaced by a very large number of inexperienced staff. The situation improved when more staff were loaded in Singapore. The food was very disappointing as it rarely matched the menu. Too often the food was poorly cooked or sometimes not cooked at all! I had never experienced a dining room on Princess where at times there were no supervisors present and no waiters - they were all out the back trying to find meals. I wrote an extensive report on our experiences as the voyage progressed which was passed to Princess at the completion of the voyage. I hope they read my comments (and that of many others who also submitted reports) and have made significant improvements. The cabins (mini suite) were OK but smaller than normal. The cabin staff were excellent, always courteous and helpful. I wrote much more on our experiences but readers can get the idea. I expect Majestic Princess will improve on all its Pacific voyages. Overall the voyage was pleasant but not up to the standard of Princess. Read Less
5 Helpful Votes
Sail Date: February 2018
I chose this cruise from COSTCO as i trust Costco for most major purchases. My wife and I had been thinking about a cruise for some time. This cruise was visiting many countries we wanted to see; Shanghai, Hong kong, Japan, Vietnam, South ... Read More
I chose this cruise from COSTCO as i trust Costco for most major purchases. My wife and I had been thinking about a cruise for some time. This cruise was visiting many countries we wanted to see; Shanghai, Hong kong, Japan, Vietnam, South Korea, Thailand and Singapore. Boarding was very time consuming, about 2 hours, long queues. After a day at sea I got a really bad sore throat like swallowing a razor, in the morning it was not too bad but by late afternoon I was taking 3 advils at a time for the pain, this lasted until we deboarded finally, a day later i was okay. went to their medical but they wanted 95 bucks just for initial consultation, so i just put up with it. i never found out the cause, it was not a virus. Their restaurants wanted 29 bucks a head for speciality dining, like a steak or something, which i thought was way over priced considering we paid for meals. I read somewhere else, someone saying their food quality was equivalent to Mall court food - this is a good assessment. Staff were friendly and helpful. getting off at the ports was time consuming, the first port was Hakata in Japan, lots of pshing and shoving by guests to get off, i had one british woman try to climb over me and my backpack in the queue. typical of british women. i’d say the guests were 60% Aussie/NZ, 25% UK, 10% Asian and 5% USA. Cabins were nice but very small, bathroom were a total squeeze. Read Less
52 Helpful Votes
Sail Date: June 2017
We are 'elite' rating and have travelled on many Princess ships. We were happy until now. Here is our summary, first the good part: food as good, piazza is lovely, lots of things similar to other Princess ships. But here is the ... Read More
We are 'elite' rating and have travelled on many Princess ships. We were happy until now. Here is our summary, first the good part: food as good, piazza is lovely, lots of things similar to other Princess ships. But here is the bad part: cabin seemed smaller, 17th deck walking track is user unfriendly as you just cannot keep walking but have to enter the basketball court and exit on each walking round (strange design), walking track is dangerous when wet (I fell), definately do not board this ship if you want to smoke! The smoking area on the 17th deck is totally exposed to wild sea weather. Assuming you were indeed able to light your cigarette be careful as the ash flies around in the strong sea winds and may burn holes into your clothes. But if it rains just forget smoking alltogether as there is no rain protection at all.The seats could be easily dried with a towel when the rain stops, but you will have to do this yourself most likely. Could not see staff there for some time after the ra I n stopped. Not enough ashtrays and small tables but after Kuala Lumpur more ashtrays arrived. One more thing. Why on earth would Princess enter an Indian port (Cochin)??? Getting the visas was a challenge and extremely expensive ($A200 per person for us). Add to that the immigration entry fiasco on the day of our arrival in Cochin (it took almost 2 hours to go ashore!) and one wonders why an experienced cruise line would punish their passengers with this? So, to sum up, do not book this ship if you smoke or enjouy doing your rounds on a walking deck. How will the Chinese/Asian customers (who tend to smoke a lot?) Cope with this ship? What kind of ship design/market research people does Princess hire? Read Less
19 Helpful Votes
Sail Date: June 2017
we chose this cruise as it was a new ship and wanted to try Princess cruising. we chose the wrong ship for the Princess experience. our cabin was good (mini-suite), but every time it rained, the balcony was flooded and took quite a long ... Read More
we chose this cruise as it was a new ship and wanted to try Princess cruising. we chose the wrong ship for the Princess experience. our cabin was good (mini-suite), but every time it rained, the balcony was flooded and took quite a long time to empty - no drainage - therefore there was already signs of rusting on the paintwork. the ship is lovely, but poorly set out. no quiet bar areas with just light music to sit and enjoy. all areas very open and noisy. the buffet had good choice of food, but never hot. always luke warm!. anytime dining completely separate to seated dining, felt like second class passengers! food just so so! again always warm not hot!!! Alfredo's (pizza/pasta) was excellent, soup delicious & hot, pizzas wonderful. Crown Grill also delicious, but noisy as it is open to their bar area. the crew on the whole were excellent. found the chinese crew not so, didn't seem happy to be on the ship. the cruise director should go back to cruise directors school, he and his group were boring. the casino area and so called VIP gaming lounges always smelt of cigarettes as you were allowed to smoke in them. phew!!!!! the tours were expensive and poorly organised, ending up cancelling 2 of ours. not enough time in most ports! and why oh why would the crew be sanding back the varnished outside stairs and re varnishing when ship only 3 months old?? so ship always smelt of varnish or paint - again phew!!!! photographers took boring photos, same ole poses...they need to try modernising their sittings and take better photos. although we had a good cruise and relaxed and enjoyed our holiday, this has put us off doing another Princess cruise. definitely enjoyed Holland America & Canrival cruises more. I dont think building a ship for a specific market (Chinese) has worked! and to cap it off most of the cruise half of the public toilets were out of order! Read Less
2 Helpful Votes
Sail Date: March 2019
Excellent value for a suite - liked the itinerary - wanted to experience a new ship. Good overall but we did not like the mattress in the suite. I suspect it is rubber based as it always seemed to be hot. Club class dining is ... Read More
Excellent value for a suite - liked the itinerary - wanted to experience a new ship. Good overall but we did not like the mattress in the suite. I suspect it is rubber based as it always seemed to be hot. Club class dining is excellent with no waiting during anytime dining. Enrichment Lectures were lacking. Only one American based speaker (most of the PAX were Australian) and he joined part way through the cruise. No others. Captain Dino's announcements were all good but interaction with officers was non-existent - unfortunate - it happens sometimes. Had a look at pricing on a similar cruise (SYD-SIN) next year and note the price has doubled for the same number of days, compared with what we paid. At this price we will probably pass for that itinerary. We enjoyed the cruise and it was great value, an excellent ship. We will sail on her again. Read Less
Sail Date: March 2019
We cruise to NZ every year, and Princess is our favourite cruise line. Majestic Princess is only two years old, and is still in very good condition. The ports of call are excellent, and there is a fairly good selection of shore excursions. ... Read More
We cruise to NZ every year, and Princess is our favourite cruise line. Majestic Princess is only two years old, and is still in very good condition. The ports of call are excellent, and there is a fairly good selection of shore excursions. The public areas are spacious, and the cabins are a good size. The bed is very comfortable, but there is only one chair. The balcony on this cabin was a very good size, with two deck chairs, a small table, and two foot stools. The food was well presented but quite repetitive. The waiters were very obliging and efficient, and also polite and friendly. The entertainment staff left a bit to be desired, with one member who didn't turn up to organise one event, and who was also 15 minutes late for another. The production shows featuring the singers and dancers were fabulous. The Wake Show (the morning in-house TV show featuring all the events of the day) was not very interesting, and we stopped watching it after a few days. We have noticed that the standards on Princess have deteriorated over the years we have been cruising (26 cruises with Princess, 10 with other cruise lines), so I think our next NZ cruise will be with someone else. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.6
Entertainment 4.0 3.4
Public Rooms 4.0 3.6
Fitness Recreation 4.5 3.5
Family 4.0 3.5
Enrichment 3.0 3.1
Service 4.5 4.0
Value For Money 4.0 3.3

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