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3 Helpful Votes
Sail Date: March 2019
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships ... Read More
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships are better. Not enough cover around the pool area dance floor between the pools was a wasted space not enough seating for 3500 people no entertainment on pool decks just movies no good for families used passengers as entertainment with line dancing every day played lawn bowls in front of lifts .this ship is ok if you are over 70 and you like gambling or wake up in the morning have breaky then lay at the pool and sleep until lunch have lunch then go back to the pool and sleep until dinner when you have finished dinner they are ready for bed same again next day. Read Less
1 Helpful Vote
Sail Date: March 2019
Choose the cruise for ease of journey and a number of places in New Zealand we had missed previously. We were impressed with Dunedin and fascinated with the history and beauty of Napier. Having been to Auckland before we decided to take ... Read More
Choose the cruise for ease of journey and a number of places in New Zealand we had missed previously. We were impressed with Dunedin and fascinated with the history and beauty of Napier. Having been to Auckland before we decided to take the ferry over to Davenport, an easy choice as the ferry is right on the wharf where Majestic Princess docked. It was a lovely 15 minute ride which showcased the harbour and the little town itself was pretty and very visitor friendly; we had lunch there and browsed interesting shops before returning to Auckland. The itinerary Proved to be just the ticket! Every staff member we encountered on the ship were without fail, friendly, efficient and helpful, from wheelchair assistance at embarkation and disembarkation, to dining and stateroom staff. Caught up with all the latest movies under the stars and in cabin and really enjoyed The Crown grill, La Mer and Alfredos. Symphony dining staff were also superb. Joined the pop choir and made some new friends ….All in all loved it and are excited to return next year. Read Less
Sail Date: February 2019
My family needed a cruise suitable for our range of ages and tastes and this family friendly, low stress cruise absolutely matched our needs. Very clean ship inside and out with friendly staff and fun entertainers. We travelled from ... Read More
My family needed a cruise suitable for our range of ages and tastes and this family friendly, low stress cruise absolutely matched our needs. Very clean ship inside and out with friendly staff and fun entertainers. We travelled from Sydney, Australia to Melbourne and Hobart and then went to New Zealand getting stops at Port Chalmers, Akaroa, Tauranga and Auckland. There was a large variety of activities that suited the seniors in our group as well as the younger cousins, too. From Zumba to Bingo to jaw-dropping production shows, we were thoroughly entertained onboard. Food was easy to acquire and change to our tastes as necessary for those with food allergies. I am pleased to note that there were accessible shore excursions and the entire ship was accessible for people with mobility issues. The outside and inside of the ship were truly majestic, with details everywhere to enhance the experience for guests of any culture. Read Less
Sail Date: January 2019
ship was very nice, crew on board were great. the cruise directors team were fantastic one helped with a temporary fix to the brake cable on my walker. we were surprised to find that there no longer cups given with drink package but ... Read More
ship was very nice, crew on board were great. the cruise directors team were fantastic one helped with a temporary fix to the brake cable on my walker. we were surprised to find that there no longer cups given with drink package but instead got two large bottles of water, we had planed on keeping the cups to use as gifts and feel that the bottled water was a waste. the dinning room team were excellent in looking after us making sure i knew which foods were safe for me to eat with my food allergies. we enjoyed the shows but feel that there is not enough seating for passengers with disabilities, there should also be a way of stopping people standing at top of stairs and blocking the view of the people sitting at back of theater, i was sitting next to stairs and heard lots of arguments over this. the only negative for me was that my walker could not get past the steward trolleys in hallway when i was trying to get to or from room. once i was stuck for ten minutes until a crew member came past and moved trolley for me to get to room. i have not had this on other princess ships. Read Less
1 Helpful Vote
Sail Date: December 2018
This cruise was our 'move-over' cruise from 2016, so we were upgraded to a Club Class Mini Suite. We combined this with the New Year cruise so had 25 days aboard the Majestic! We have been on many New Zealand Australia ... Read More
This cruise was our 'move-over' cruise from 2016, so we were upgraded to a Club Class Mini Suite. We combined this with the New Year cruise so had 25 days aboard the Majestic! We have been on many New Zealand Australia cruises, so for us the ship was the destination. We also had the pleasure of cruising with friends we met on the Diamond in 2010, plus introduce another friend to the pleasure of cruising. Embarkation was easy, although dropping off the luggage in the morning was a mission due to the traffic on the wharf. Also dropped off our Aussie friends at the same time (11am), who boarded and they were in their cabin before DH got home (12 kms away!) When we embarked it was fast and smooth. Ship: Lovely new ship with a slightly weird layout due to being configured to the Chinese Market. Same layout as Royal and Regal but some areas used differently. Found it easy to get our bearings and the electronic signage all over the ship was great. Vines became our pre-dinner hangout (with tapas provided) and Crooners our after dinner spot, and before and after shows as it was adjacent to the lower access to the Princess Theatre. TIP: wheelchair and walker users - there are areas on the lower level of the Theatre where you could sit and be in close proximity to the stage, which was wonderful. Cabin B433 - Accessible Club Class Mini Suite Lovely large cabin with angled balcony which was sheltered because of the forward decks being further out. Heaps of space and heaps of storage. Has a pullman bed and large pull out sofa (great for a family of four). Hardly saw the steward and the service did not seem to be any more than a standard cabin. Dining: Dined a couple of times in Club Class and then gave up as no one seemed to share and our friends were Anytime Dining, so joined them instead. BUT dined there each day for breaststroke as there was always a queue and we could go straight in without waiting. Service was amazing. Menu no different to the other MDRs. Entertainment: Great shows and entertainers. Went to all but a few, usually to the late show as it was easier and less crowded. Crooners and Vines: Barman were fantastic - great service and great fun. Crown Grill - wouldn't bother again as the atmosphere was missing and frankly the meal no better than the MDR La Mer - wonderful (try and get a window seat). Food amazing and so was the service. Our gluten free friend was well catered for. Alfredos - great Pizza and fantastic desserts. Sometimes there was a queue and a wait time on the pizza but that was no biggie. Read Less
3 Helpful Votes
Sail Date: November 2018
We have previously sailed with all the big liners so the decision to book with Princess was a no brainer! Princess are at the top their game?? Are they not?? Or so we are led to believe!! We booked 12 months in advance and couldn’t wait ... Read More
We have previously sailed with all the big liners so the decision to book with Princess was a no brainer! Princess are at the top their game?? Are they not?? Or so we are led to believe!! We booked 12 months in advance and couldn’t wait for our trip to come around - We booked and paid for all specialty dining and shore excursions prior to departure - However 3 of our 7 shore excursions were cancelled prior to sailing and we were told via email that the money would be returned to us in the same manner it was paid ie; into our bank account - Yet it wasn’t, after 3 weeks we had received nothing, so we contacted Princess to query where our refund was? We were informed that the money had been credited to our “onboard” account?? Yet we were not even on board?? Are you serious? We didn’t cancel these bookings, Princess cancelled these bookings (and well before sailing) and only after requesting to speak with the manger were we provided with the refund we were entitled!! So our cruise finally arrives, we pre-ordered drinks and snacks for our balcony ready for the sail out of Sydney - 4pm The prawns were described as 10 pieces served on ice with cocktail sauce?? What eventually arrived was 50+ pieces of frozen, unclean, wet, slimy, imported prawns .. Bait prawns could be helpful in describing what arrived but even bait prawns are bigger than the rubbish that we received .. I called room service and advised them that the product we received was definitely not as described on the menu and requested a full refund!!! The room seadvice mgr agreed that the product was of very poor quality and agreed to the refund - Once again credited to our on board account! It’s becomming clearer that Princess will rip you off every chance they get - The passenger must pay even though the cruise company is at fault!! Three days in and another 3 shore excursions are cancelled - We receive notice the night before each excursion (because that’s plenty of time to make new plans for the day ahead) But this time we actually got a an explanation - “Not enough people were interested in the excursion you booked” Well Princess, if you know that your clientele is 80% elderly, why on earth offer excursion options like quad biking, 4 wheel driving and jet boating that only appeal to the odd 20% of passengers? Only to disappoint them and cancel the night before? Maybe you need to revise your excursion options .. This cruise was one problem after another, not only for us but it was common talk amongst guests the the shore excursions were problems for many of them, with cancellations the night before, changes to excursion itineraries without notice, excursion duration shorter than described, itineraries not as described, meals not as described, locations not as described - All common problems with no apologies, reimbursements or refunds .. Honestly, we couldn’t wait to get off the ship, we had very little options on board once our excursions were cancelled .. We saw very little of the country we had paid so much money to see!! We didn’t pay top dollar to stare at the 4 walls of our stateroom, yet that’s exactly what happened! The dining room food was ordinary, not much variety, even the buffet was lacking in appeal .. The specialty restaurants were nice, but we also pay more $$ for these so no surprises here!! This list of problems we had goes on, but who has all day to read about it?? The ship is beautiful, immaculate and the employes are wonderful but unfortunately this doesn’t make up for the personal expense of such a poor experience .. We could have flown to NZ and seen much more for half the cost of this cruise .. Not happy princess, never again! Read Less
13 Helpful Votes
Sail Date: September 2018
Never seen so many wheelchairs of all shapes & sizes, walking frames, walking sticks. Not a cruise for young or even middle aged. Lifts were a nightmare, waiting times, crammed full & stopping all floors. I had more exercise ... Read More
Never seen so many wheelchairs of all shapes & sizes, walking frames, walking sticks. Not a cruise for young or even middle aged. Lifts were a nightmare, waiting times, crammed full & stopping all floors. I had more exercise walking up stairs than all the other 5 cruises we have done put together & actually didnt put on any weight. Going anywhere & doing anything in a group was very slow, crowded, so have to be prepared to be patient otherwise avoid this cruise. The Majestic itself looked old classically decorated, furnishings, carpets, nothing much modern about this ship although the internet worked better than any other liner we have been on & I could actually get reasonable internet in our cabin, te full internet package that is, the other packages are crap. We loved the area on 17th called Hollywood, also parts of the market buffet being always open so you could eat out of normal hours thus avoiding worse of crowds. Staff were great. Dining room food mostly pretty ordinary. Paid for chinese Harmony twice mainly for a change & it was okay. Would have gone to other pay restaurants but put off by other guests comments. Alfredo's was good. Noise was a bit of a problem with people slamming front doors during the night. Also hated the Captain blasting his updates into the cabin. New Zealand was okay, interesting bit too much like Australia & Tassy for us to get too excited about. Overall a 5 or 6 out of 10 compared to Med cruise Venice to Barcelona last year of a 9 & asian grand year before of 8, River cruise year before that of 9.5. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose to do this cruise as it went to South Pacific Islands and being a new ship. Was a huge wow factor when seeing it from the dock. Way to many rooms and not enough areas to sit. Full of the elderly not recommended for the younger ... Read More
We chose to do this cruise as it went to South Pacific Islands and being a new ship. Was a huge wow factor when seeing it from the dock. Way to many rooms and not enough areas to sit. Full of the elderly not recommended for the younger crowds as nothing to do. Market place food was always cold. Princess has declined over the years very disappointing. Will be choosing a different cruise line to go on next. Full of walkers, wheel chairs. Even very disappointed with your entertainment staff. Heard so many complaints with so many passengers. Adults only area had children in it over the first three days but finally the staff monitored the area. Hand washing was only monitored in first couple days as well. Overall it’s very disappointing looking forward to a holiday and we honestly couldn’t wait to get home. That’s my opinion on majestic princess Read Less
4 Helpful Votes
Sail Date: August 2018
Princess accommodates people in wheelchairs with good cabins and bathrooms but that is about as far as it goes. this is by far the most disappointing cruise that I have been on with tight corridors blocked with tables and trolleys, ... Read More
Princess accommodates people in wheelchairs with good cabins and bathrooms but that is about as far as it goes. this is by far the most disappointing cruise that I have been on with tight corridors blocked with tables and trolleys, lifts not working, no shore tours offered for people in wheelchairs. For example I was unable to call a lift as the garbage bins are put directly under the lift call buttons so I either kick the bin out of the way to press the button or waited for someone else to do it for me. I mentioned my issue to a senior maintenance officer who assured me that he would pass on my issue. But each time the bins were moved away from the lifts the cleaners would put them back. As the corridors were continually blocked with housekeep trolley there was only 1 bank of lifts I could get to. For the whole cruise one of these 4 lifts was out of service and on one occasion all the lifts were out of order for an hour stranding me. There is only one accessible public toilet with an automatic door on level 17. all the rest have extremely heavy manual doors I had no chance of opening them myself and needed someone to do it for me. The vista lounge is so packed with large chairs that I had extreme difficulty moving around the room to find a place to park my chair to see a show. There are only 4 accessible seats in the theatre and unless you get there an hour before the show you have no chance of getting somewhere to watch a show. Generally the food quality and variety was poor to very poor. 80% of the menu was seafood based and as I really don't eat a lot of seafood the choices where limited. Each night there was one red meat dish on the fine dining menu and even though the description and title of the dish was different what was delivered was meat cooked the same way. My waiter was unable to provide any further information about the menu than what was written on the menu. They also refused any additions or substitutions like adding more gravy or sauce. Each night we had a bread roll for each person dining and always one butter less than the number of bread rolls. After asking 3 nights in a row for more butter you would think that the waiter would get the message and have more butters on the table I think it was night 18 or 19 when we had enough butter. Pre dinner drinks often arrived with our main meal or desert. There was one night where our fellow passengers when round with pepper mill (as our waiter continually did not offer the pepper mill) and the waiter reprimanded the fellow passenger for doing his job that he had neglected. The embarkation process in Shanghai was a nightmare taking more than 3.5 hours in the extreme heat. people throwing up due to heat stroke, VERY long snaking queues and people absolutely everywhere blocking paths and corridors. There is no one deck on Majestic princess that you can walk around on the entire ship. There is no walking track on this ship. the only place you can look out the front of the ship is the Hollywood pool room through glass which is not very good if it is dark outside as all you get is internal reflections. The "runway of flares" everyone saw on the TV news was not visible from the ship. Princess could not assist with any on shore activities for people in wheelchairs or mobility issues. There big offering in ports where the ship dock a considerable way from any "town" and they offered a coach "shuttle" into "town" for $20. not accessible to me. When asking staff for information on a port they were unable to assist or at best contradict each other. I got better information once I left the ship. I would seriously think about travelling on princess again after this experience. My wife is an Elite captain circle member and she is of the same mind. Read Less
2 Helpful Votes
Sail Date: August 2018
My elderly mother and I chose this cruise for the interesting south east Asia itinerary, and the chance to get on the newest and largest ship in the Princess fleet. It was so disappointing. We've cruised a lot, including several trips ... Read More
My elderly mother and I chose this cruise for the interesting south east Asia itinerary, and the chance to get on the newest and largest ship in the Princess fleet. It was so disappointing. We've cruised a lot, including several trips with Princess, but this experience REALLY put us off booking with them again. Embarkation in Shanghai was appalling. I know Princess tried to blame the Chinese, but the company should surely have realised that getting over 3600 passengers through immigration would require them to take additional action. As it was, we were left queuing for nearly 3 hours, treated like cattle, without a Princess representative in sight. The cabin (D145) was supposedly premium deluxe (D4), but apart from having a really good sized balcony - which we mostly couldn't use because of inclement weather and standing water - there was nothing special about the room. Dining was very average. We mostly used the buffet, and sometimes found it difficult to get a seat, and get drink service. We went to the Concerto restaurant on 3 occasions, but found the food to be substandard, and the service slow and ordinary. The shore excursions were - as usual - expensive, but the main problem was how fake and inauthentic they were. For example, in Nha Trang there were over 22 coachloads of passengers trying to look at a 'typical' local house, which was clearly not lived in. We also went to see locals working in the rice paddy fields, but it was really 4 very fed up people clambering down from their veranda to hoe their overgrown front garden. Then other people turned up with 'disabled' people to beg for money. On the ship, there weren't enough service staff to provide a reasonable standard of service in the restaurants. The coffee shop saw arguments and even physical altercations as hundreds of people tried to get service from just two coffee machines. There were only free coffees and teas in the dining area. The posh shops were a waste of space, and the women working in the perfume shop were so rude and superscilious I only went once. There were not enough seats for those wanting to participate in the Trivia quizzes, and only 3 good shows in the theatre. I could go on, but I'm conscious how whingey and whiney this sounds. It was just so different from our usual experiences on Princess. The ship holds too many passengers to be looked after properly or appropriately. Read Less
19 Helpful Votes
Sail Date: June 2017
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then ... Read More
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then turn back and repeat as can't do circuit Space in theatre appalling, only went to 3 things as had to queue for an hour to get in ALSO mother disabled and viewing in disabled seating area in theatre was atrocious only top 1/4 visible if not in front row! No alternative entertainment being offered simultaneously in Vista to reduce demand in theatre 3,500 pax 900 ? Seats two shows the math does not work. Lack of bars/ drink service Lack of swimming pools Cabin ( standard balcony) very cramped , no second chair or table ( brochure picture clearly shows both) balcony very small Food tepid in self serve Why is towel booth required on deck 16 lido, when there are towel stands surely it would be more use as beverage station........ Lack of cold/hot beverage points in accessible areas, i.e. Prior to handwash... Ridiculous hand wash station prior to Horizon Court Excursions very expensive/ poor value for money, tour guides on the whole difficult to understand Piazza area superb but WHY the vast area devoted to photos surely these could be displayed on smart TV in cabins, this area would be much better as a social area Entertainment was lack-lustre, day time activities on Sea days minimal and/or un hosted, NO SAILAWAY / cocktail of the day or events like BBQ held on lido deck in evenings, theme nights / pool parties or local entertainments/food experiences Shops on board too high end!!!! Where were the rummage sales? We all want souvenirs and or grandchildren presents Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.6
Entertainment 4.0 3.4
Public Rooms 4.0 3.6
Fitness Recreation 4.5 3.5
Family 4.0 3.5
Enrichment 3.0 3.1
Service 4.5 4.0
Value For Money 4.0 3.3

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