6 Helpful Votes
Sail Date: May 2018
I have to agree with ThomasUK. We have also just returned from trip to Fjords, sailing from Newcastle. From embarkation, very quick, to leaving, the staff were efficient, cheerful and helpful. Our cabin steward was excellent and ... Read More
I have to agree with ThomasUK. We have also just returned from trip to Fjords, sailing from Newcastle. From embarkation, very quick, to leaving, the staff were efficient, cheerful and helpful. Our cabin steward was excellent and couldn't do enough to help, our waiter in one of the main dining rooms was always smiling and nothing was too much trouble, his young assistant likewise. Everywhere around the ship the staff greeted the passengers with a smile. yes the ship is old but it is spotlessly clean and it is unfair to compare it to other lines, it is half the price. Food and entertainment were very good. I unfortunately needed the services of the medical team but again they were first class. Cabins are not large but enough for two people and beds were comfortable. My only complaint would be the noise from the engine during the night but that is no one's fault. All in all it was an enjoyable cruise with breath taking scenery in the fjords. Read Less
16 Helpful Votes
Sail Date: May 2018
I sailed from Dundee, not Newcastle but the option to put that on the review wasn’t there! First cruise for me and I went alone. Boarding was quick, efficient and simple. Plenty of staff to show you the way to your cabin. I felt the ... Read More
I sailed from Dundee, not Newcastle but the option to put that on the review wasn’t there! First cruise for me and I went alone. Boarding was quick, efficient and simple. Plenty of staff to show you the way to your cabin. I felt the whole trip (to the Norwegian fjords) was extremely good value for money. Excursions were well organised and informative. On board activities were fun and well attended. The restaurants were efficient, friendly staff and good food. The Chef’s Table was a superb evening. Book it if you get a chance. Cabin was clean and spacious and tended twice daily. If I had read some of the awful reviews before going I might have cancelled but I have absolutely no complaints. This isn’t a 5 star luxury miner so if you want that, go elsewhere. It is a small(ish) friendly ship which I really loved. I will sail with this company again. Read Less
19 Helpful Votes
Sail Date: June 2017
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected ... Read More
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected in any way, we could have been carrying anything - very disturbing given the times we live in. The Magellan is very dated, desperately in need of a refit. Public areas are drab and uninteresting but there are plenty of places to sit. We had an outside cabin which again was set in a time warp but it was quite spacious, ample storage and the bathroom quite roomy. There didn't have to be much of a swell for it to creak and groan which sometimes kept us awake. The walls seemed to be very thin as we often heard nextdoor's TV and the toilet flushing, also it got very hot and stuffy due to the air conditioning knob not being adjustable. Dining had its ups and downs - mostly downs. Raffles Bistro is the self service option which was a nightmare at breakfast, obviously not big enough with insufficient seating, most mornings we were forced to sit outside which was quite chilly and uncomfortable. We did try the other two restaurants for breakfast and lunch but the Bistro had more choice, better fare and we didn't have to put up with some of the ill disciplined waiting staff's shoddy service and lack of decorum. There was far too much fooling around, loud chatter, singing and banging of crockery. From behind the waiters' stations we heard one say to his colleague 'move your ass' when he came in with a tray of meals and on another occasion a waiter mimmicked a northern English accent. Our designated restaurant for the evening was the Waldorf, I might add that our two waiters were very pleasant and attentive, one of whom even gave us a napkin folding after our meal. But mostly we ate in the Bistro as there weren't many people - guaranteed table for two, it had a cloth on it and we had a view - happy days! In and around the bars a few of the barmen and male waiting staff had the same clowning around attitude but most were very professional and good at their job. We found all the female waiting staff extremely efficient, attentive and you certainly didn't have to wait long to be served. The entertainment was dire, especially the singing which was amateurish, out of tune and performed with fake American accents. Far better was heard from passengers on the karoke night, one girl sang 'Fields of Gold' - she was superb; knocked spots off the so called professionals. As for the comedian, well, he was an embarrassment and totally inappropriate, not only were his 'jokes' lame and inane but he sang some ditties ridiculing world leaders, one targeting Mugabe, the lyrics of Old MacDonald changed to that he no longer had a farm - this odious creep thought that it was funny that people had lost their way of life and their livestock in such horrible cruel acts of violence. I can't comment on the shore excursions as we made our own way around. Activities such as paper plane folding and creating flowers from crepe paper and plastic bottles didn't exactly appeal so just as well we took the £17 p/p p/d drinks package which was very good value and worth doing, so no complaints there. Overall, even though we had our gripes, we saw the places we set out to, seeing beautiful scenery. I know it's a cliche saying 'you get what you pay for' but this cruise surely endorsed that. 9 nights was enough. And no, I wouldn't go with CMV again. Read Less
5 Helpful Votes
Sail Date: May 2017
Embarkation was to say the least chaotic, headless chickens come into mind. However we got on board and started our holiday. Have cruised before and this was the worst, not bad however and had we not cruised before our expectations may ... Read More
Embarkation was to say the least chaotic, headless chickens come into mind. However we got on board and started our holiday. Have cruised before and this was the worst, not bad however and had we not cruised before our expectations may not have been so high. Layout of ship is weird, if you dine in the Waldorf restaurant, we had no choice, you have to go past restaurant level, onto floor 9, and then back down to floor 8, not good for the less agile diners, or wheelchair users. We didn,t use any of the organsied excursions, but chose to do our own thing whilst on shore. This saved us as a couple well over £150.00, all similar excursions are available independantly onshore. You have been warned. When going ashore in Andalsnes, the exit was on level 5, the gangway was VERY steep, therefore less mobile people struggled to get off, causing huge congestion. In my mind it was Dangerous! People wanted to get off to catch their excusion buses or trains and were getting frustrated. It took the crew a long while to get passengers off, until they decided to open a door on level 3. This should have been done in the 1st. instance. The staff seemed to be in a complete panic as to what to do. All of the staff do their best, but sometimes their poor English language makes it difficult to get understood. All in all not a bad cruise, they do their best to keep your holiday pleasant, entertainment quite amatuerish, but I suppose you do get what you pay for. This is not P&O or Cunard. Doubful if I will use this company again Read Less
45 Helpful Votes
Sail Date: April 2016
Two friends had booked the Norwegian Fjord cruise on the Magellan after seeing an advert in the Daily Telegraph. When we saw the itinerary we decided to join them as a late booking. Embarkation in Dundee was very quick and efficient ... Read More
Two friends had booked the Norwegian Fjord cruise on the Magellan after seeing an advert in the Daily Telegraph. When we saw the itinerary we decided to join them as a late booking. Embarkation in Dundee was very quick and efficient once we had arrived at the ship, our taxi driver got lost on the way to the quay, apparently cruising from Dundee is a new and fairly infrequent event. This was our tenth cruise with various other companies and non have equalled the quay to cabin luggage speed of CMV. Our cabin numbered 5172 was on the port side on deck 5 and was four from the stern, not where we would have selected but late bookers have no choice. We found the cabin accommodation to be very satisfactory, clean with a large picture window, plenty of hanging and drawer space, comfortable beds, a reasonably sized shower room and shower enclosure with soft lighting instead of the usual hard spotlights so prevalent on other ships. So far so good we thought. That was until the ship left the quay and started to pick up speed. Whilst still in the sound and under the control of the pilot a strange and persistent clanking noise began to make itself heard. We thought that this was a glitch which would be attended to but no. if anything it increased in volume when the open sea and cruising speed was reached. When we retired to bed it became glaringly obvious that sleep was out of the question so we contacted reception to report the noise. At first nothing was done, but on complaining again at about 2am a member of the crew came to listen and arranged for us to be moved temporarily to a "sleeping cabin". The following morning we were offered another outside cabin numbered 5054, situated amidships. Bliss, no noise whatsoever. Our friends, who were situated four cabins away from our original cabin also had to put up with the noise but when they complained they were given ear plugs! Another couple who were closer to the stern did succeed in getting moved. I checked the starboard side stern area corridor and found the noise to be there as well but the volume was a bit less. It is obvious that the Magellan has a problem which would appear to be with the propulsion system and this has the effect of making the last ten or so cabins on deck 5 suffer from a distressing amount of mechanical din. I cannot comment on other areas in the stern, it certainly could not be heard on deck 8 in the Waldorf Restaurant. Apart from this unfortunate shortcoming it has to be said that the Magellan is a very pleasant ship to cruise in. The staff were all attentive and polite, the food was very satisfactory with adequate choice, the whole of the ship was spotlessly clean, entertainment more than satisfactory allowing for the fairly small size and drinks reasonably priced. We did not encounter any rough seas so cannot comment on the sea worthiness, The ports of call were delightful and the shore excursions we took were enjoyable and well supervised. Would we cruise on the Magellan again? The answer is yes but we would make sure that we were well away from the stern especially on the lower decks. Read Less
16 Helpful Votes
Sail Date: April 2016
Sailed from Newcastle on the Magellan. Embarkation was excellent and we were on the ship and shown to our cabin in no time. Luggage arrived ten minutes later. The cabin was clean and modern and the cabin steward was excellent. The ... Read More
Sailed from Newcastle on the Magellan. Embarkation was excellent and we were on the ship and shown to our cabin in no time. Luggage arrived ten minutes later. The cabin was clean and modern and the cabin steward was excellent. The entertainment was excellent. Most of the staff were friendly and helpful. However, what let this cruise down was the food., Worst food I have had on any cruise ship. The bacon at breakfast was inedible, mostly fat. Food was very bland with no emphasis on healthy eating. I think with most of the passengers being elderly it had the 'care home' style menu, soft and mushy! Dinner menus choice was limited and I was advised by the waiter not to order the beef wellington as it was tough, with undercooked pastry. I also had steak one night which was so tough and without being offered a steak knife was also inedible. The trips were a little disorganised and I felt that this needs to be addressed. The ship is old, but clean and well fitted. We always have a balcony but only the Junior Suites have these so would not use this company again as there are not enough balconies. The Norwegian Fjords were excellent and this was the main reason why we used this company as they sailed from Newcastle which is only 30 minutes drive away. All in all we were well looked after by the staff, but I did not like the way at breakfast at 10 o'clock in the buffet restaurant a waiter shouted 'chop, chop' because they were closing. I thought it was very rude, Read Less
21 Helpful Votes
Sail Date: April 2016
Chosen for destination and port of departure. First impressions were good. Cabin perfectly fine except toilet required cleaning. No shampoo dispenser - it eventually arrived on our second last day - shower gel dispenser didn't ... Read More
Chosen for destination and port of departure. First impressions were good. Cabin perfectly fine except toilet required cleaning. No shampoo dispenser - it eventually arrived on our second last day - shower gel dispenser didn't 'dispense' - steward couldn't fix it. Lifeboat drill was comprehensive - much more thorough than other lines. Ship was very clean, gel dispensers everywhere though I saw quite a lot of passengers ignore them. The crew were, in the main, pleasant. Most were from Eastern Europe, especially the Ukraine. Some - a minority - were pretty gloomy looking and seemed to find the job demeaning. They should pack up and go home as their attitude do the company no favours at all. The food on board was absolutely appalling!! Think poor school dinners and you're almost there. Loads of choice but nothing remotely appetising either in presentation or, more importantly, taste. It was truly awful! I wrote to CMV to complain and received a prompt response from them which was basically along the lines of 'one man's meat is another man's poison.' They pointed out that they provided plenty of choice. Yes, they did BUT it was ALL dreadful. They did say that they would pass on my comments to the ship. I do hope they do AND that things improve dramatically. Regarding places to eat. The Bistro on Deck 10 was nearly always heaving and it could be problematic finding a table. Some seemed to regard 'their table' as a place to spend the day - reading and even sleeping - with no food in front of them. The restaurant staff did ask some to move and were met with blank stares and very grudging compliance. After three truly vile meals in the Waldorf Main Restaurant (including the much vaunted 'Gala Dinner' which was beyond dreadful) we used the Buffet. At least there we could see the various dishes and choose the one that looked least repulsive -- which usually meant salad for all main meals! Although we had a '55% Off' deal, it was no bargain! I would never, ever, sail with this company again and could not recommend them. Read Less
10 Helpful Votes
Sail Date: April 2016
We actually embarked in Dundee but it doesn't show on the options.This is a great holiday for those over forty.The ship was kept immaculate the staff were attentive and the food was abundant and very appetising. The Waldorf restaurant ... Read More
We actually embarked in Dundee but it doesn't show on the options.This is a great holiday for those over forty.The ship was kept immaculate the staff were attentive and the food was abundant and very appetising. The Waldorf restaurant served 5 course dinners with coffee with several choices for each course. If you do not like dressing for dinner you can go to Raffles which is buffet style. We went there for breakfast and lunch great choice and very tasty. Afternoon tea is also served there with sandwiches and cakes. If you are still hungry after this they had a chocolate buffet one night with magnificent sculpture in chocolate and a gala buffet on another with savoury treats. This was the friendliest cruise we have been on being mostly Geordies and Scots no airs and graces although plenty of opportunity to dress up. Drinks are reasonably priced entertainment was of a good standard the onboard entertainment team and orchestra put on a different performance each night. Alan Wright the speaker did several talks and was very entertaining and Alan Brown the comedian did make me laugh. The disco was great playing mostly 60's and 70's music. The best thing was no kids! Had a different cocktail every day the CMV is to die for. The only minus was the excursions in Norway they are not very exciting but the scenery is fantastic. It is very expensive in Norway you need a gold card to buy anything. If you go at this time of the year it is very cold and you do need to take appropriate clothing. I highly recommend this cruise line and will try them again somewhere warmer. Read Less
8 Helpful Votes
Sail Date: April 2016
I had read the reviews for the Christmas cruise which Magellan did and I was very close to cancelling our cruise, however we decided to make our own minds up on CMV. The entire experience was excellent, if there was any minus point at ... Read More
I had read the reviews for the Christmas cruise which Magellan did and I was very close to cancelling our cruise, however we decided to make our own minds up on CMV. The entire experience was excellent, if there was any minus point at all it was that the hairdryer wasn't as powerful as I would have liked. The Embarkation process was flawless, they took the cases from our car in the car park and we were able to board the ship at the time that was stated on the tickets, so don't bother arriving early, they stick to times. The cabin was more spacious than I expected and was warm and comfortable, the heating is controlled in the ceiling. Everything was clean and tidy from the cabins to the ship. The food in the buffet is really good, there is everything you could want at breakfast and the curry served one lunchtime was second to none. There is a wide range of dishes. The main dining room was lovely and the waiters are polite and helpful, again food was excellent. The drinks package is worth every penny of the £17 pppn as a glass of wine is £5. In the package you can have beer, cocktails, wine, shorts etc but not Baileys/Irish Coffee. The ship felt stable at all times and I never saw any leaks at all. Two of the lifts were still not working but there were never any queues at the others. It didn't cause any problems. The disembarkation process was even better than embarkation, we sat in the bar until we were called, disembarked, got on a shuttle bus to the car park then located our luggage easily as it was in rows of deck numbers. It was flawless and very well organised. I would recommend CMV to anyone, great value, excellent food and staff. well done! Read Less
35 Helpful Votes
Sail Date: March 2016
Four of us booked a Fjord cruise having never cruised before, we were a little worried by the varying reviews on the Magellan, however all we can do is give our honest opinion....we loved it. On arrival at tilbury there was a little bit of ... Read More
Four of us booked a Fjord cruise having never cruised before, we were a little worried by the varying reviews on the Magellan, however all we can do is give our honest opinion....we loved it. On arrival at tilbury there was a little bit of a hold up as the last trip had arrived back late so there was a two hour of the ship trying to play catch up. After that slight hiccup everything was super. Our cabin, an inner was roomy, very comfortable beds, plenty of wardrobe and drawer space and the bathroom a decent size. The food on the ship was lovely, though we heard grumbling a of 'small portions' there was 5 courses every evening...how much do people really want to eat. Breakfast, plenty of choice from continental to full English. Breakfast not being long over then lunch, again something for everyone. Afternoon tea from 3ish...who could possibly eat any more? The staff on board we met were all very friendly, happy to chat and a pleasure to talk to. We were undecided as to take the drinks package...we did and when we cruise again we would probably not use the drinks package as the drinks were on par with UK pub prices. So unless you drink quite a lot, it's probably cheaper to pay for drinks as you go. We took a couple of the trips, but we all felt that the trips we took, could have been booked and arrange very easily independently, just do a bit of homework before you travel. Around the ship all he areas are spotlessly clean, there seems to be a staff member cleaning all the time. The ship,is immaculate. Not really sure why the ratings are only three star...we will certainly book again...loved every moment....well done! Don't worry about the negative reviews on the Magellan....we loved it! Read Less
11 Helpful Votes
Sail Date: March 2016
We chose this cruise because we had always wanted to visit the Norwegian Fjords. We got a buy one get one free offer. The facilities on the ship were excellent. It was all very clean. The food choice was amazing and the staff were very ... Read More
We chose this cruise because we had always wanted to visit the Norwegian Fjords. We got a buy one get one free offer. The facilities on the ship were excellent. It was all very clean. The food choice was amazing and the staff were very friendly and polite! The entertainment was brilliant and the comedian was very good indeed. I'd never had a cocktail before, but now I think that they're lovely!! The musical entertainment was superb, especially the pianist and the violinist. There was also a large number of shore excursions to choose from. The guides were very knowledgeable and friendly. The Captain went around and spoke to people, which we thought was very nice and he seemed a really nice guy. All of the staff worked incredibly hard and they were always very attentive and smartly dressed. All in all a superb cruising experience and we would go again! Read Less
1 Helpful Vote
Sail Date: June 2015
After dropping luggage off at car park at terminal we parked car and came back to terminal. Quick and easy to board Magellan liked being taken to our up-graded cabin on deck 6. Luggage outside door. Excellent service everywhere. Food and ... Read More
After dropping luggage off at car park at terminal we parked car and came back to terminal. Quick and easy to board Magellan liked being taken to our up-graded cabin on deck 6. Luggage outside door. Excellent service everywhere. Food and service fantastic. Dina our cabin steward always around with a smile and a greetin. Sai our waiter in restaurant was also always smiling. Always got a table for breakfast in bistro and lots of choice breakfast, lunch and afternoon tea!!! Went for evening meal once to bistro but was upset at lack of choice. Entertainment was OK but first week of shows so would hopefully get better. Saw comedian Gerry Graham from Yorkshire and one of his jokes mentioned where we lived!!! Richard Sykes entertainment director also from Yorkshire was also good and enthusiastic!!! All in all a fantastic cruise. Read Less
6 Helpful Votes
Sail Date: June 2015
I booked this cruise just ten days before departure, and was stupid enough to read the reviews after booking. Must say I was dreading the experience as all the reviews were extremely negative. Anyway I think I must have been on the wrong ... Read More
I booked this cruise just ten days before departure, and was stupid enough to read the reviews after booking. Must say I was dreading the experience as all the reviews were extremely negative. Anyway I think I must have been on the wrong ship. Despite some difficulty getting the tickets due to my late booking I found the the cruise to be a wonderful experience. Our luggage was taken from us at Tilbury car park and returned outside our cabin on board ship. Our cabin an outside one on deck 6 was emmaculate. The crossing was smooth and the food was of excellent quality and plentiful. The crew were so polite and helpful at every juncture particularly Dina our cabin steward who was always bright and sunny and our waiters in the Waldorf restaurant Shelfii and Serhii. Alright the entertainment wasn't West End quality but it was made up for with enthusiasm. If you are going on a cruise for the first time don't lay the negative reviews put you off. Go with an open mind and I'm sure you will be positively surprised. After all you can't please all of the people all of the time. Will certainly book again with this company on board this ship. Should add this is the first time I've ever been compelled to write a review about anything. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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