16 Helpful Votes
Sail Date: May 2018
I sailed from Dundee, not Newcastle but the option to put that on the review wasn’t there! First cruise for me and I went alone. Boarding was quick, efficient and simple. Plenty of staff to show you the way to your cabin. I felt the ... Read More
I sailed from Dundee, not Newcastle but the option to put that on the review wasn’t there! First cruise for me and I went alone. Boarding was quick, efficient and simple. Plenty of staff to show you the way to your cabin. I felt the whole trip (to the Norwegian fjords) was extremely good value for money. Excursions were well organised and informative. On board activities were fun and well attended. The restaurants were efficient, friendly staff and good food. The Chef’s Table was a superb evening. Book it if you get a chance. Cabin was clean and spacious and tended twice daily. If I had read some of the awful reviews before going I might have cancelled but I have absolutely no complaints. This isn’t a 5 star luxury miner so if you want that, go elsewhere. It is a small(ish) friendly ship which I really loved. I will sail with this company again. Read Less
4 Helpful Votes
Sail Date: June 2017
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a ... Read More
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a particular problem on sea days. Lots of staff on Reception but most appeared poorly trained and they constantly had to find more experienced staff to consult. Overall, there appeared to be a total lack of communication between staff in all departments. When problems arose, few of them were willing to help solve them. The problem always remained with the customer to sort out. II thought the theatre entertainment was good and Dana was a brilliant revelation. The remaining organised activities during the day were poor. Trying to find seats in the bars and lounges in the evening was difficult because there were too many passengers for the limited facilities of the ship. Read Less
24 Helpful Votes
Sail Date: May 2016
First time cruising as a single traveller. I am a very experienced single traveller both business and pleasure. Embarkation and disembarkation all very well organised. Cabin (inner) clean and tidy - well looked after during voyage. ... Read More
First time cruising as a single traveller. I am a very experienced single traveller both business and pleasure. Embarkation and disembarkation all very well organised. Cabin (inner) clean and tidy - well looked after during voyage. Dining - lots of choice - something for everyone. Service - staff professional and polite. But not for the inexperienced single traveller - meals - not sat with other single traveller just couples. First meet up was organised when at second sitting dinner, second meeting - just wanted our names for an end of cruise lunch (?), turned up to two meeting points for going on your own excursions - no one there (gave in)! Turned up for the end of cruise lunch - and was sat with one woman who has come with her family. Though everyone was friendly on board and quite often you would sit at breakfast or lunch and someone would talk to you. Would I do a cruise again? Yes but not with this company. Basics required set aside tables at breakfast and dinner for single travellers. Pre dinner drinks meet up point at both sittings for dinner. Read Less
19 Helpful Votes
Sail Date: April 2016
First cruise ever, so we were a little apprehensive. But as the Magellan ship is a small/medium size it is a good choice for a first cruise. Embarking at Newcastle was great and very easy. The steward met us and showed us our free ... Read More
First cruise ever, so we were a little apprehensive. But as the Magellan ship is a small/medium size it is a good choice for a first cruise. Embarking at Newcastle was great and very easy. The steward met us and showed us our free upgrade room from the 4th deck to the 7th. We were surprised how big the cabin looked, and the bathroom & shower were bigger than we had hoped for.there was shampoo & shower gel dispenser in the shower and little bars of soap on the sink. The room had a big picture window was made the room very light and airy. Plenty of wardrobe space & the TV had bbc,itv etc. We didn't take the drinks package at £17 per person but plenty did and many said they had got there money's worth. But drinks are not expensive on board so we just paid as we went along. The food was a bit of hit & miss but overall the Raffles Bistro faired better than the restaurants for food. If you eat in the restaurants you get free coffe,tea & water. The shows on board were ok, although to be fair we didn't bother much with them. All the staff are just so lovely, nothing was too much trouble. You do pay £5 per day for tips which will be added to your bill at the end of the cruise. I read some reviews that said take your own water bottle, but there is a big sign on the water dispenser that tells you not to, so we didn't as it makes perfect sense health wise. Staff offer you antibacterial gel for your hands at every restaurant which again is a thing you must do to protect not only yourself but the other passengers. My disembarkation was a mess, as I hold a USA passport they make you walk to the bus them onto the terminal to go through immigration and as it was snowing very heavily I got soaked and had to return to the ship to disembark an hour later. No staff told me this otherwise I wouldn't have packed my jacket! Don't bother paying for the wifi, it's just rubbish and not worth the money as it ties so long to get onto it, even to just check emails is just so frustrating. If you want a leisurely cruise without all the nonsense of the big mega ships try this ship. Read Less
3 Helpful Votes
Sail Date: August 2015
Great ship. Excellent friendly staff. Spotlessly clean. Cabins good size. Food very good. Nothing we didn't like and there were 6 of us. Entertainment great, something for every one. You are given plenty of time on shore to see the ... Read More
Great ship. Excellent friendly staff. Spotlessly clean. Cabins good size. Food very good. Nothing we didn't like and there were 6 of us. Entertainment great, something for every one. You are given plenty of time on shore to see the sites. Can highly recommended them. Wonderful time and didn't want to get off. Will definitely book another cruise with them. Nothing for children though. Adult cruise only I would say. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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