14 Helpful Votes
Sail Date: January 2016
Our departure from Tilbury was pretty chaotic. We travelled to the ship on their coach from London Coach Station and the last quarter of a mile took about 90 mins. The ship had arrived late from their previous cruise (the Canaries I ... Read More
Our departure from Tilbury was pretty chaotic. We travelled to the ship on their coach from London Coach Station and the last quarter of a mile took about 90 mins. The ship had arrived late from their previous cruise (the Canaries I think), because of terrible weather and so embarkation was backing up. However when we eventually arrived at the terminal everything was done speedily. Once aboard we were impressed by the size and layout of our sea view cabin on deck 4 and the speed with which our luggage was delivered. This was a 6 week cruise to the Canaries, the amazon, West Indies and The Azores. This was our view of the Ship. FOOD. Excellent. We had early dining (6.15pm). There were five courses which were well cooked and well presented. As well as the days main meals (usually about 5 options) there was always Salmon fillet and breast of chicken available. The waiters were lovely and most helpful. We were on a table of 8 and two of them were quite specific about their requirements. The waiters had no problem with this. There was a large buffet available for those who preferred less formal dining. Breakfast and lunch could be in the dining rooms or the buffet and there was a wide selection. Staff were most pleasant and helpful. There was also an outside buffet with burgers, sausage, chips for people who preferred 'fast food' and there was a pizza bar in the buffet. Ice cream was always available. ENTERTAINMENT. I thought that the entertainment was excellent. The main show had a troupe of dancers, mostly from the Ukraine, who were extremely talented and performed in a huge variety of shows over the 42 days of the cruise. The Magellan Orchestra (more of a band really) were again Eastern European and were extremely talented. The bandleader played trumpet and was accompanied by a saxophone, lead and base guitar, drummer and keyboard player. They leant towards modern jazz but could play everything else as well. There was also a concert pianist, a pianist and violinist duo, a Filipino duo who sang and played 'easy listening' for dancing and seven vocalists who did the shows, some late night entertainment and ran the quizzes, Mr & Mrs etc. Mostly they were very good singers and they were certainly very hard working. Several other entertainers joined, did a few performances and left at the next port of call. Because of the length of the cruise there were a lot of other activities to keep passengers occupied and I (together with 30 others) learned to play five chords on a ukulele and performed 12 songs at the end of the cruise for a large and appreciative audience. My wife and I also joined the choir and again put on a show at the end. There was also handicraft, Bridge etc. There were some excellent lectures during the day and they were well attended. FITNESS. That was a bit of a disappointment. They gym was well stocked but too small. There were aerobics, pilates and/or yoga on sea days but they were mostly put on by the dancers (who were extremely fit but not fitness instructors) and it was a bit of a mess with no proper venue for them to take place. PORT EXCURSIONS. I thought they were very good and reasonably priced compared to other cruises I have been on. In most of the ports we called at it was easy to get five or six in a minibus and have the same trip for far less. Because this was January in the Atlantic, we had some periods of very stormy weather and on about five of the days those of us on the lower decks with sea views had our windows covered in steel plates. Personally I think that was a sensible precaution. We had to stay overnight in one port because the loading gear had failed and they could not raise the tender back into position. We left another port early to get ahead of a storm that was forecast but again I thought that was sensible. Most of the people on the ship were retired and I would imagine that the average age was in the late 60's (I am 71). I got the feeling that there were some people on the ship who would never travel with the company again and some who had booked their next trip with them. Myself and my wife would have no qualms about another cruise with this cruise line. Read Less
8 Helpful Votes
Sail Date: January 2016
I have read some of the reviews and I wonder if the reviewers travelled on the same ship as myself. This was an excellent cruise visiting some interesting ports. I am not a hardened cruiser and possibly this is the last cruise that I ... Read More
I have read some of the reviews and I wonder if the reviewers travelled on the same ship as myself. This was an excellent cruise visiting some interesting ports. I am not a hardened cruiser and possibly this is the last cruise that I will take simply because I have visited most of the places accessible by cruise ships that I want to visit. I prefer Adventure Travel. The comments about the list of the ship were correct but never of any problem and if you cross the North Atlantic in mid-Winter then you must expect rough weather and the ship responded accordingly. We did have a severe turn in the Amazon which resulted in the breaking of plates and having spoken to a retired Naval Officer who was a passenger, he said that this could well have been caused by a sudden change of direction and it should be remembered that the ship was under the control of the Brazilian Pilots at that time. I did not participate in the Bequia excursion but I agree with the complaints on the beach transfer excursion. I walked to the beach in fifteen minutes. The excursions I undertook were good and I had no complaints and the Amazonian Experience was excellent. There was several tendering ports and the crew had some difficult sea conditions particularly at Isle d'Salut and they dealt with these admirably and I wrote a letter to the Cruise Director asking him to give the crews my thanks for their good work in difficult circumstances. I refused to use the lifts so cannot make any comment except to say that many of the lift users should have tried the stairs and had some exercise. Evening entertainment was good with some exceptions and the films shown were a contrast. The Entertainment Team were hard working and were often seen on other duties. The best cabin that I have had on a cruise ship with an excellent steward Min who is now taking a well earned holiday home in Myanmar. Read Less
19 Helpful Votes
Sail Date: January 2016
Room 9179 deck 7 this room was a good size with plenty of wardrobe space.Draw backs 2 lights over one side of bed can not see T.V if in bed near wall walking into room like walking on rice crisppie's .All 3 walls you can hear your ... Read More
Room 9179 deck 7 this room was a good size with plenty of wardrobe space.Draw backs 2 lights over one side of bed can not see T.V if in bed near wall walking into room like walking on rice crisppie's .All 3 walls you can hear your neighbours and in a bad storm the noise is bloody awful. The shower room bled into the other room so always had wet feet.......lol The room steward Alfred Cardozo was fantastic so tip him well. The ship was built in 1985 had a refurbishment 2 years ago but still looked tired and old like a bag of rusty nails The funnel stack chucked out black soot all over the back deck so be aware of white shirts getting black.The stair risers were 2 steep and uneven and we appeared to have leaks everywhere blowers on the go all the time I played table tennis days at sea the table one side had no feet rusting and falling apart the bats and balls had Costa cruise's on them. The Library was a complete waste of time books so old came from the ark and a complete mess. Kensington Restaurant table 102 both stewards were good but English were poor so explaining what was on menu to us was limited but they tried. The food was not a good standard and my partner lived of salmon most of the trip it seems they put everything in the mixer and hope it come's out the right colour mainly on the sweet selection came as solid blocks in different colours. The Chefs were mainly Asian if you wanted steak you had to pay £22 for surf and turf what a con.There speciality restaurant was in the Waldorf same restaurant as other clients but with a glass wall but felt like you were with everybody else This cost a extra £40.Afternoon tea bloody awful flat scones coleslaw sandwiches and snacks after dinner deep fried everything, But have to say if you like pitza in the Bistro was very good 3 types and garlic bread very good The excursions were good but some a bit pricey and some were the same but worded a bit different Jungle walk Forest walk same thing another con some ppl were transported to a beach costing £24 for a 10 min ride another con The entertainment team put there all into everything and were well received by all we had 3 acts brought on through a 6 week cruise not very good for such a long journey The guest lectures Louse Bonner and Param Sandhu were both excellent If you liked quiz's and the Ukulele and bridge u would love it some came with a supplement to cover cost We did have a lot of smokers on board and most of the staff smoked and seemed to take over a lot of the outside decks to everybody's annoyance. The ship seemed to be tilted to one-side nearly all of the cruise. when we finally got to the ports in the Amazon we were offloaded via gangplanks on wooden pallets ppl were banging there head and tripping over wood Health and Safety thrown out of the window. I know this was not a expensive cruise for all but some did spend over £7000 if i had i would have blown a fuse. As for the Captain his daily update was drab and boring when u did see him he had a cigarette in his hand and most of his crew did not smile.Will not sail again with this company CMV Read Less
17 Helpful Votes
Sail Date: January 2016
The Ship itself: The Magellan is the noisiest, creakiest, most unstable ship that we have been on. If you don’t mind a rolling ship then it might be OK otherwise this is not the ship for you. The ship constantly rolls with every wave ... Read More
The Ship itself: The Magellan is the noisiest, creakiest, most unstable ship that we have been on. If you don’t mind a rolling ship then it might be OK otherwise this is not the ship for you. The ship constantly rolls with every wave no matter how small. I set up an “inclinometer” to monitor it. From London to Amsterdam to Lisbon, the ship rolled from 0 to over 8 degrees to port. At one point during the night, it rolled so much (probably over 12 degrees) that all the bottles and glasses of water on the bedside cabinets and the dressing table slid off onto the floor. Loads of crockery smashed to the floor in Raffles Restaurant. Sleep was impossible. From Lisbon to Cape Verde, it was 0-4 degrees. At Cape Verde in port, the ship was moored on the starboard side but still leaned at 1 degree to port. Across the Atlantic to Brazil, it was from 3 degrees starboard to 3 degrees port. Even up the Amazon River, it rolled from +2 to -2 degrees. At one point, it is my opinion that the ship hit a sandbank because it violently listed at about 15 degrees to starboard. All the crockery in Raffles kitchen fell to the floor (again). When spoken to later, the Customer Services Manager denied hitting a sandbank but claimed that it was a tight bend in the channel instead!!! Engine noise was excessive and 24/7. The Tender boats are very old and do not appear to be in good condition. One has broken down. The lift on another broke and we had to remain overnight in port for the repair. All the tenders are very smokey and noisy. The Magellan leaks. After every shower of rain, there were pots placed in suitable positions in the Captain’s Bar, in the Sinatra’s bar and outside the Gym. On one occasion, the leak outside the Gym was so bad, it was literally pouring gallons of water onto the carpet but nobody was taking any notice. On another occasion, the strong smell of sewage outside the Gym was very noticeable. There may have been more leaks around the ship. Deck 4 seemed to have more problems that most. Several passengers had to change their cabins due to flooding problems. One couple changed room three times because sewage kept flooding up the shower plug hole and many passengers reported brown water coming from the basin taps (see Water below). The remainder of the ship shows its age. Rust is evident everywhere and the smell of diesel was common along the cabin areas as was the smell of sick from passengers who could not take the rolling. Cabins: The cabins are quite dated and furniture is showing signs of wear. The ceiling panels rattle; the wardrobe doors creak, other items squeak - no chance of a good night’s sleep. There is no control over the heating in the cabins. There is a built-in fan in the ceiling with a variable speed control but no thermostat. Many cabins have 2 bunk beds pinned to the wall. This ship is an adult only so it is doubtful if four adults used one cabin. They should be removed to leave more living space. There is one electricity socket per cabin and that is the two round-pinned european type. There was another socket of 115v and a corner light socket of unknown voltage that we used as a battery charger only. The Magellan website has absolutely no information about electric types and their usage. Irons and kettles not allowed although we ignored that for the first few days. We brewed our own tea but water was a problem as mentioned. Also milk is a problem - only long life milk is available which is not very good in tea. Milk did not keep in the cabin for more than a few hours before going off and there is no fridge in the cabin. Food: If you are a meat eater, then the food might be considered acceptable. For a calorie-conscious Vegetarian or Pescatarian, very disappointing. Food choice in the Raffles Restaurant (probably the most commonly used restaurant) was quite basic. All fish dishes are swimming in oil, butter or some form of cream sauce and all were overcooked. Cheese choice was very limited. Salads were limited mainly to a lot of cos or iceberg lettuce, cucumber and tomatoes. When there was a coleslaw, chopped leftover meat from the previous night was invariably always added to it - no good for vegetarians and I think it spoilt it for everyone. As the holiday progressed, it became worse. At Raffles Bistro (self service), we were constantly (at least half the duration) being served by an army of waiters (at least 25) for “Health & Safety” reasons. It was ridiculous. In the evening, our meals here became more and more restricted. Eventually, all salads were pre-prepared in bowls as were desserts - all very restricted. We could not help but get the impression that this was more for economy rather than health! Food at the Waldorf & Kensington Restaurants was better but restricted to the menu. Entertainment: The shows were pretty good on the whole. The dancers were well received and performed very well - could have done with more of their shows. The singers left quite a lot to be desired. There were two male singers who were very good, excellent even but the rest !!! Water: The water from the cabin basins was supposed to be fit for drinking. However, on our first night, some black greasy fluid came from the taps leaving a ring round the basin which had to be scrapped off. We never tried to use it as drinking water after that. The alternative was bottled water at £2.20 per 75cl bottle (£2.93/litre) which is quite expensive. Water in Lisbon was 1 Euro for 5.4 litres! There are drinking fountains around the ship but we are not supposed to fill water bottles due to “hygiene reasons” - we ignored this; we need clean water in the cabin. Later when we left Barbados, dark brown water issued from the basin taps and we bottled a sample for future analysis. Drinks: All spirits and fortified wines are measured out using a 40ml thimble measure (not legal in Britain). However, the bar staff never seemed to fill it to the 40ml mark. By obtaining a large measure of spirits from all the various outlets and filling a measured bottle, it was clear that the average was around 33ml, not 40ml, per measure. This might be considered OK if you have a drinks package at £17/day/per person (you simply have another drink) but beware if you are buying your drinks ad-hoc over the bar. Furthermore, lemonade, tonic, coke or ginger ale was only available by the can (£2.05) which makes a mixed drink quite expensive. Beer was simply Bitburger Lager and served in 440ml measure (with a lot of froth) at £3.30 - quite expensive. Other beers were bottled and chargeable even if a drinks package had been bought. When the drinks bill arrived (every 2 weeks), there was always a discrepancy or two but the Reception staff did not seem to be too bothered. As I had a drinks package and therefore would not be charged, they were reluctant to investigate drinks that should have gone on someone else’s bill. Gym: The gym is limited but useful. There is only one mat available for floor exercises despite requests for extra ones (this was met with “You should have brought your own”). A water fountain has recently been installed which is well used. We filled our water bottles from it without any objections. Itinerary: This could do with reviewing. Some stops could have done with being longer and some with being shorter. Manaus in the middle of Brazil was very hazardous to your health and not only from the Zika virus. During our enforced overnight stay, 9 passengers were mugged in the town despite the presence of Tourist Police. Additionally, it was reported that one female crew member was held up by a mugger but rescued by a male crew member who had to use force to fend off the attacker. Also another crew member who separated from his group was held up at gunpoint and robbed of everything down to his underpants. There were also warnings issued about Santana with regard to pickpockets & muggers. Gratuities: This was included in the fortnightly invoice but could be declined if done promptly. We were never sure who received these gratuities. Some staff were salaried, some salaried plus gratuities, some just paid a wage and some unpaid living off gratuities & tips. We do not believe in gratuities as we consider that the company should pay a fair, living wage to all its employees and passengers should be free to reward special service. CMV are very sensitive about this element. We were told by one member of staff that they would be instantly sacked at the next port if it was found that they had talked to passengers about gratuities. This was confirmed by other staff. It appears that gratuities are a way that CMV use to subsidise wages. Read Less
8 Helpful Votes
Sail Date: January 2016
We wanted some destinations neither of us had been to before and the Amazon was very inviting, plus price was reasonable for the length 6wks . Did not expect 5star cruising but nor did we expect so much water where it shouldn't be! ... Read More
We wanted some destinations neither of us had been to before and the Amazon was very inviting, plus price was reasonable for the length 6wks . Did not expect 5star cruising but nor did we expect so much water where it shouldn't be! The cabin was of ample size, beds very comfortable, shower great. Food was acceptable but in buffet not great. Like an old fashioned noisy school canteen! The waiters were attentive and cabin staff excellent. The trips ashore, with one exception were good, although the queuing for tenders was hideous despite trips being called at diff times. The tenders were grubby and old with broken windows, and on some trips the return tenders were reduced to one. The ship is tired and tatty but very clean.Most of our trip only 2 out of 4 lifts worked and often one was being used by staff to transport bed linen etc. Luckily stairs are easy for us but not so for a lot of less able people on board. Entertainment was ok, also had a couple of good lecturers giving talks on destinations etc. Problems, well water is a BIG one. Constant leaks in the lounge from ceiling, often light fittings! meant checking your chair wasn't damp, minding the blue towels that lay on entrance to the bar for most of trip, soaking up big leak, also outside the gym.Apparently swimming pool leaked---- Lots of ill people confined to cabins... about 3wks into trip the usual clanging and shaking in cabin of loose wall panels changed to horrendous knocking and thudding on our walls.After 3 nights no sleep told reception who said ship sailing to full capacity and offered earplugs! I declined as already tried my own to no avail. after numerous attempts got a member of staff to come and listenin our cabin. They accepted it was awful and gave us new cabin. We had to move ourselves as by 10pm promised help not arrived. Problem-trip 1st thing next morning, no safe, light not working, still same next day so had to use 2 cabins 1 for safe 1 to sleep. Back from trip, required 3 more tel calls to get sorted. 3days later, returned from breakfast to open bathroom door and be greeted by a flood of water and waste matter coming up drain.Staff said they would get a plumber to fix it. The smell was awful. They put a cabin lad outside our door as it had to be kept open for access. I checked at frequent intervals and noticed some other empty cabins with same problem. By late afternoon the waste matter had spilled onto our carpet and they had industrial dryers in, still insisting we could go back later! at 8pm they admitted defeat and gave us another cabin 1 deck up. Great, yet another evening ruined, we also missed our slot for dinner as we had no where to get washed and dressed in so had to make do with leftovers at buffet. The promised assistance to move arrived at 11pm one lady who we ended up helping as only one lift was working so we carried half our belongings up stairs. Surprise, broken air con and safe totally missing lock! We were not alone as we spoke with numerous couples who'd had to move. I approached reception next day re speaking to Julie-cust services, but just received letter through cabin door saying aware of situation and to contact company on return. Since then numerous letters have been written, company not interested, just offered 15% off my NEXT cruise with them this year! I declined and wrote to ABTA.It went to pre arbitration but they won't respond with any better offer.I would need to pay for full arbitration. I am disgusted with their customer service attitude and can only say don't cruise with them.Heaven help anyone going on the 'maiden world cruise with them. The Amazon destination and other ports of call were great but the ship is tired and needs scrapping, not refurbishing. Lots of people on here feel likewise. Read Less
24 Helpful Votes
Sail Date: January 2016
I sometime wonder if the reviewers had been on the same ship as myself because I found this cruise to be very enjoyable and took me to those places that I had wished to visit in the past and the programme of visits was perfect. The ship ... Read More
I sometime wonder if the reviewers had been on the same ship as myself because I found this cruise to be very enjoyable and took me to those places that I had wished to visit in the past and the programme of visits was perfect. The ship is old and well travelled but one passenger was overheard in saying that they had never travelled on such a clean ship. The crew were constantly cleaning and the use of hand sanitisers was required whenever you entered the restaurants. My cabin 6087 was the largest I had ever had and was kept spotlessly clean by Kway Min OO who is now having a well earned holiday in Myanmar. The Cabin was well appointed. Check-in was straightforward following an easy twenty minute walk from Tilbury Town Station and was ahead of schedule in spite of the ship arriving in Tilbury later than planned. I only cruise to see places that I wish to travel to so am not a hardened cruiser and this cruise took me one thousand miles up the Amazon to Manaus which is a fascinating city although as some passengers found to their cost, it has a violent undertone. The excursion that I took from Manaus, Amazonian Experience was excellent and I had no complaints on any of the excursions although I fully appreciate the annoyance of those who did the beach transfer on Bequia to a beach just fifteen minutes walk from the landing stage. The crew were excellent although I did have some reservations about the attitude of the waiters. The tender crews had some difficult work to do at times and they should be complimented for their work on Isle d' Salut where there was a heavy swell but they ensured that all passengers who wished to go ashore did so in as great a comfort as was possible. One reviewer has commented about the sudden violent vibration when we were travelling up the Amazon and has said that it must have been caused by the ship hitting a sandbank and dismissing the Cruise Director's comment that it was caused by a sudden change of course. I spoke to a retired Naval Officer just after this incident and he had said that the incident could well have been caused by a sudden change of course and it should be remembered that the ship was under the control of the Brazilian Pilots at that time. Overall, this was an excellent trip and as one reviewer has said too many passengers want Cunard standards at CMV prices. Read Less
11 Helpful Votes
Sail Date: December 2015
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was ... Read More
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was always a terrible noise by the Captain Bar and Photo Shop think it was the air con. It is very unstable in bad weather, so if you suffer with sea sickness not a good ship to travel on. It always had a tilt. The air con is not very well regulated so is cold when you don't want it to be and hot when you want it cold, to turn it on or off in your cabin the controls are on the ceiling so if you are small you would have to ask your cabin steward to do it for you. The food was cold or warm. Even thou their was quite a few chairs they were not comfortable to sit on to relax. Too many sun beds and not enough sun chairs. Cannot walk round deck. Water in tap was safe to drink but tasted horrible and to buy water on ship was £2.20 for a large bottle. Their was often leaks from pipes, one was outside the Sinatra Bar which had towels and buckets on the floor for about 4 weeks Think the security could be better when you come back on ship. Entertainment was a bit boring as it was the same most nights and some of the singers sounded like it was karaoke a night, would had been nice to have more guest entertainers. We had one on at Christmas and Two on for the Amazon cruises. The staff were excellent but they did not seem very happy but I had heard that they had problems with their wages. The drink package was well doing. This ship it not really suitable for long cruises. I would not travel on the Magellan again. Saying that we made the best of our time on board and had a good time. I suppose you get what you pay for. This is just my opinion and experience of the ship. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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