5 Helpful Votes
Sail Date: December 2017
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots ... Read More
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots of wheel chairs, electric scoot mobiles with beep sound signals etc. The cabin was OK and the steward was exellent. Only the airco smell in the cabin was like a smokers room that lasted for 22 days. The ship is old and very unstable it rolls fiercely in waves of only 3- 4 m. Lots of old passengers fell of stairs and in cabins. The hospital and the Servian female doctor was very busy with all the coughing guests. The pneumonia germs were spread throughout the ship by the apparently not well filtered or sanitary cleaned airco air. Twice a rescue helicopter had to collect sick passengers. The kitchen chef was Indian as well as most of the cooks. The soup was every day the same only a different name and colour. At breakfast the bacon was dried out because it was baked in the middle of the night. The entertainment girls and boys came from the former East block . The quality was below the standard one would like to experience on a X'mas cruise. The excursions were acceptable except for the waiting time for diasbled passengers that were coming while they could hardly walk up a stair. The final bill showed a creditcard charge of GBP 141 for payment of an amount of GBP 1690 , a small charge for paying by credit card we would accept but this is robbery. In short we do not recommend this ship or cruise line.Our experience with the HAL is much better. Read Less
6 Helpful Votes
Sail Date: December 2017
The cruise had an appealing itinerary together with the opportunity for Christmas in a warmer climate. The cost was at the lower end. I believe we had value for money. The Magellan visited Amsterdam, Vigo, Lisbon, Cape Verde, Tenerife, ... Read More
The cruise had an appealing itinerary together with the opportunity for Christmas in a warmer climate. The cost was at the lower end. I believe we had value for money. The Magellan visited Amsterdam, Vigo, Lisbon, Cape Verde, Tenerife, Gran Canaria, Lanzarote, Madeira and, Leixoes (for Porto). We were allocated cabin 5078, adjacent to reception. It was quiet and in mid ships comfortable. In fact although there were up to 6m swells, the ship was reasonably stable. We dined in the Waldorf restaurant at the early sitting 5:45. We found the food good and the service friendly and quick. We had always finished the 5 course meal by 7,00. The waiters were friendly and always willing to help if needed. Even when fruit was not available for dessert, he was able to produce some. The shows in the evening were of a variable standard. 3 comedy acts were mediocre. The musical shows of dancers and vocalists were generally good although we disliked one of the vocalists. The daytime activities were unappealing. The lectures were either about astronomy or 50s singers. Although there was a bridge room there was nothing organised and so we managed it ourselves. There were not even enough cards available and I had to purchase some from the shop. The service was generally good. Occasionally it took some time to order and receive drinks in the evening and at shows. The ports were mostly excellent. The biggest disappointment was Cape Verde. Really not worth the 4 sea days there and back. Our biggest disappointment was the port information (mostly limited to the shore excursions) and the shore excursions on offer were unappealing and looked poor value. We did similar things ourselves at much lower cost. We were fortunate with the weather and the Christmas and New Year celebrations were good. Free wine and bubbly were supplied. Read Less
46 Helpful Votes
Sail Date: December 2016
This is our third time with CMV, and the second time we’ve been on the Magellan. The value for money is outstanding, and we thoroughly enjoyed it. Some of our fellow passengers obviously went on the cruise simply to find fault with ... Read More
This is our third time with CMV, and the second time we’ve been on the Magellan. The value for money is outstanding, and we thoroughly enjoyed it. Some of our fellow passengers obviously went on the cruise simply to find fault with anything they could, some of the best entertainment was listening to the moaning! Too many sea days and it was too cold in the Canaries were amongst our favourites - along with "the trouble with cruise ships is that they can't fly"... If you’re unhappy with life, then a cruise isn’t going to put it right, however hard they try. And the ship staff do try! Our last cruise was on the Regal Princess – with over 4000 passengers. Throughout the cruise, I kept asking myself if there was anything I missed from the Regal that wasn’t available on Magellan and really couldn’t think of anything. In fact, the smaller ship had many advantages over the larger ship – it was friendlier (you saw people twice!) and much easier to find your way around. We were delighted to find ourselves on the same table – with the same waiter – as last time on the Magellan. Zay Yar, hailing from Myanmar is still by far the best waiter we’ve had on any ship. Eating on the second sitting let him advise on dishes – if we chose something that didn’t go down too well on the first sitting, then he’d let us know. I can’t think that there was anything I didn’t like during the whole cruise. I’m not keen on desserts, so he’d always bring a cold starter or salad instead – and dealt with my allergy to cheese superbly – especially on Italian night, where he went through the menu the night before. Overall, we found the food to be excellent in the restaurants. We didn’t really go to the buffet, except for a couple of breakfasts as it was open slightly later than the restaurants. Having the drinks package meant that we didn’t have to serve ourselves with orange juice – and the day we went, I spotted a “minute steak special” – the regular waiters had no idea, but as soon as I asked the Maitre d’ (just look for stripes!), he asked where I was sitting and brought it to me. That’s my type of buffet! We sat by the pool and had no problem getting a table, but it’s a shame that breakfast isn’t served later in the restaurants, although it's still buffet style, we preferred it. The Waldorf tended to be quieter at breakfast and lunch as it’s at the end of the ship, both serve the same food. We’re gold passengers, so had a 5% discount on the drinks package, making it just over £16 a day, which we found to be good value, especially as it let us try out some cocktails – some of them we really wouldn’t have twice (like the Apotheke, a dreadful mix of crème de menthe, Martini Rosso and something else!) But I quickly got something I liked to take the taste away! We were impressed by the quality of the house wines and sparkling wine, although it would have been nice if tea/coffee were included. For the first time, we had a guaranteed cabin saving some money, meaning that we hadn’t chosen the cabin. Another first was that our baggage actually arrived before we did! We were very happy with 6082 until the sea was very rough on the way back and there was a very bad hammering noise. We’d convinced ourselves that they wouldn’t do anything about it, but after no sleep, I finally snapped at around 5am one morning and we called reception. Within minutes, a friendly face appeared, couldn’t fix the problem and said he’d report it to reception. A few minutes later, the phone rang and said that we could have a “sleeping cabin” on deck 4. We went in our dressing gowns and slept for the rest of the night. Why we didn’t do it sooner is beyond me, and very much our fault for not letting CMV have the chance to rectify the situation, which they did very well indeed. After all, they can’t put right a problem they don’t know about. The cabins are fine, if simple – one tip is that the toiletries are basic, so if you’re fussy, then bring your own favourite brands. Unlike some other passengers, we didn’t get any towel animals which are always a bit of fun. Fellow passengers were a fair mix – if you’re under 60, it’s a great way to feel young as most passengers will be older than you, although on the whole CMV passengers do seem to be full of life. There aren’t many ships where the main lounge is still busy after midnight! We're always delighted to see a smattering of fellow EU citizens on the ship from the Netherlands and Germany, just giving it that more cosmopolitan edge. Having said that, we were exceedingly careful to keep our political views to ourselves during the trip, knowing that we'd probably disagree with the vast majority of fellow cruisers. You really need to go with the flow with the daytime activities and evening entertainment – as much as carpet bowls on a rocky ship can be very entertaining, it’s true to say there are some things to laugh at, rather than laugh with… Christmas day was a bit quiet – until dinner – when we had rocket balloons which were exceptionally entertaining – probably the most fun meal I’ve ever had. Santa Claus was also kind - cufflinks, cards and chocolates were on the beds which was a nice touch. We were a little surprised to find no theatre entertainment on New Year’s Eve, but after dinner, it was great fun. The excursions well organised and interesting, and not too dear if you compare them with other cruise lines. Having spent $199 (plus $3.95 connection) on the Regal for 4 hours of internet, £35 for 12 hours wasn’t too bad at all, although I do wonder when it’ll be a little faster. I’ve no idea why, but we were invited to the Captain’s table one night which was a lovely and unexpected touch. We thoroughly enjoyed the evening and felt very spoiled and privileged, having two senior officers and the Captain as dinner companions, although I did joke about having to eat with the staff! The next day, we were invited onto the bridge which is always fascinating. One thing that does need addressing, however, was that the gangways were inadequate, especially in Tenerife where it was a rickety staircase from Deck 5, not even a ramp. Considering the amount of frail and disabled passengers onboard, CMV really does need to liaise better with the port authorities. Ports - Amsterdam - 10 minutes easy walk into town for the able bodied, although a new cruise terminal is being built out of the city. We just had a coffee with friends. Gibraltar - If you’ve done the rock tour, then there’s not that much else to do. The walk into town is an easy 10-20 minutes, no need for a taxi if you’re able bodied. The biggest disappointment for some was that M&S was closed as it was Boxing Day! Lanzarote - Fire island tour – fascinating volcanic landscape, the only shame is that the tour didn’t drop us into town, rather than having to get the shuttle bus back in. Gran Canaria - First time I’d been – we had a wander around and a nice lunch on the square near the ship after nearly being ripped off at a beach café. We were lucky that the Science Museum had an open day - it was very interesting. Tenerife - Probably the outstanding tour of the trip – La Orotava was an amazingly gorgeous little town, with a highlight of a huge nativity scene at the Town Hall. We then went to Puerto de la Cruz, unfortunately, we didn’t have enough time there, but we were supposed to leave earlier than we did due to not tendering in Madeira. Again, the tour bus didn’t drop us off in town after our excursion, so we had to go to the cruise terminal and back onto the shuttle bus, which was an unexpectedly short journey. Madeira - Couldn’t tender as weather too rough, but still caught the fireworks, which were spectacular. Lisbon - Went to Sintra and Cascais. The weather was too wet to do much walking, but that certainly isn’t the fault of the cruise line. In Sintra, we went to the Myths and Legends museum which was great fun. In Cascais, we went to a lovely restaurant “Jardim dos Frangos” where we had a lovely lunch and sheltered from the rain To be honest, I can’t recommend the Magellan enough. Personally, I’ve been as happy (or even happier) in an inside cabin on the Magellan as I’ve been on any other ship, even if it’s got a balcony or a butler. We go with no expectations, and generally speaking, our expectations are usually exceeded. Read Less
10 Helpful Votes
Sail Date: December 2016
Where do I start… As with our previous cruise on Magellan, we lost count how many times the toilets failed to flush. This time there was also a stench of raw sewage in the cabin corridors and in some public areas. When the toilets ... Read More
Where do I start… As with our previous cruise on Magellan, we lost count how many times the toilets failed to flush. This time there was also a stench of raw sewage in the cabin corridors and in some public areas. When the toilets *were* working, there was sometimes a 20 second delay between pressing the flush button and the toilet actually flushing. After about a week on board, my wife and I both contracted ‘the famous Magellan cough’ (as mentioned by one of the entertainments team). If CMV clearly knew of this infection then why were we not warned prior to boarding? I overheard one passenger saying the on-board doctor charged him £28 for a 10 minute consultation with the nurse and a bottle of cough mixture. Obviously there is more money to be made by not fixing the ventilation/aircon and NOT telling the passengers! Lifts not working (again). One lift (11) was not working for the whole duration of the cruise. Another lift (in the middle of the ship) seemed to be always stuck on deck 4. There were also call buttons not working (either they lit up and the lift went straight past or didn’t illuminate at all!). I wonder what other systems on the ship don’t work due to poor maintenance. Wobbling gangway in Lisbon. Outright dangerous. In conclusion, this was our 3rd trip with CMV. We will think twice about using them again. Read Less
27 Helpful Votes
Sail Date: October 2016
this was my wife and I first Cruise and we were both really looking forward to it,embarkation went smoothly and we were soon under way. We were assigned a table for dinner along with three other couples.The food was average although the ... Read More
this was my wife and I first Cruise and we were both really looking forward to it,embarkation went smoothly and we were soon under way. We were assigned a table for dinner along with three other couples.The food was average although the presentation was good, and the other couples were good company. The entertainment on the first night I thought would be a sign of things to come, I wasn't wrong, it was embarrassingly bad, the singers couldn't sing,the cruise director looked like he was working out his notice, and would rather have been anywhere else but on board. The best singer was the waiter who gave our dinner table a rendition of (Iam sailing) The main reason I have for writing this review though is a much more serious one. My wife has never smoked and I cant remember the last time she had a chesty cough, By the end of the cruise she sounded like a homeless person who had just spent the winter on the streets of London and who smoked 20 cigs a day.This didn't just apply to my wife,i noticed whenever we went on shore excursions,(we went on3) at least 70% ofpunters were coughing and sneezing or in some way feeling not right.I sincerely believe shipboard environment is a very unhealthy one and anyone considering a cruising vacation should think about the health implications. Read Less
28 Helpful Votes
Sail Date: March 2016
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, ... Read More
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, stating you checked the upgrade box, basically tough luck. As we found out later, this turned out to be a DOWNGRADE. Difficult to understand what was, "superior plus" about this cabin. It should noted that apart from one night this cabin 7188 remained empty, the reason it was occupied was because their cabin became flooded on deck 5. They quickly returned the next day. Other people knew people someone from a previous cruise, who had complained about this cabin. We arrived at the car park at 11.00 hours for an 11.30 boarding to be confronted with total chaos. There were no porters to assist you with your luggage, joined a long queue shuttling along with our cases, eventually boarded a double decker bus, totally unsuitable for many to get upstairs. How fortunate it was not raining. Eventfully arrived at the main terminal to be confronted with long queues, eventfully boarded at 12.45. Our last case arrived during the life boat drill, sometime after 16.00 hours, which was longwinded & disorganised. Our initial thoughts on the cabin were encouraging, reasonable size, as was the shower. But limited storage, and our cabin steward was very helpful. We arrived at the Waldorf restaurant and had a most enjoyable meal, table companions & service were very good. Eventually we returned to our cabin, and things went downhill rapidly, noise from the propellers was worse than expected, and we were subjected to loud metallic banging and repetitive vibrations all night. It was as if a metal door were swinging freely, and slamming closed. We were advised by others that it was a wire rope and there was nothing that CMV could do about it, or were prepared to do. Complained to Customer Service they advised that the ship was full and consequently there was nothing they could do. During the second enjoyable meal one of our table companions was missing, she was in sick bay having fallen over and either broken or dislocated her hip. One of many to fall over and injure themselves. Was advised that cruise ship arrived at Tilbury with quite a few less passengers, as CMV have not disputed this figure it must be correct. If so, one must question whether this ship is suitable for its itinerary the cliental it aims at. Endured a second sleepless night and complained to Customer Service again, and advised that there nothing they can do. Later in the day we were contacted by Customer Service that another cabin 7059 was available as it appeared to much quieter, so we moved in, how wrong we were. The cabin was even worse, again we complained to Customer Service, and requested that can someone come and have a look at it. Eventually a carpenter arrived, he tried his best hammering corks in, in various parts of the ceiling, all to no avail He advised the whole wall panel needed to be removed to resolve the problem. Next day we went to Customer Service and advised the tapping problem had not been resolved, they requested a report from the Carpenter, he inspected the cabin again and reported that the problem had been resolved. Customer Service advised that as no one had complained about the cabin before, which was totally untrue. Consequently, we had to endure another sleepless night. After leaving Gibraltar, the Ship started cruising at high speed in turbulent water and the noise in 7059 was unbearable, we went the Customer Service and demanded that we come and inspect the cabin, he refused, however they arranged for someone to inspect the cabin, he agreed that it very bad. We were then offered 7087 as a night cabin, however this turned to be not much better, because the speed the ship was travelling at, and the vibration from the prop shaft, even the fan in the bathroom was rattling badly. Yet another sleepless night, it was so bad that my wife returned to the 7059. During the day the Captain reduced the speed to about 10 knots, which significantly reduced the noise level, why he found it necessary to travel at high speed at first, who knows. After returning to our day cabin 7059, there was what I describe as a very condescending letter from Julie Thompson and a bottle cheap house red wine (cost to CMV about £2.50), two wine glasses, but no corkscrew, how typical. I would add that the next day when I went to reception to pick up a news letter, the person I dealt with the night before saw me coming & looked the other way & totally ignored me. At at no time were we asked is everything okay during the rest of the cruise. Later on the Cruise another couple on our table complained about noise in their cabin at low speed, they were immediately offered a quiet sleeping cabin and deck 5, at no time where offered this option. I won't go into other problems we had with Customer Service, few seen able sort out even simple problems. Needless to say, we will never cruise with CMV, and well over 80% of the people we spoke to, felt the same. As a company, they seem to have little respect for customers. They must be aware that cabin 7188 is noisy and customer service on the ship were certainly aware of the problems with 7059. Last but not least, within a few days many people starting coughing, including myself after about 5 days. In the second week all three ladies on our table had several days in bed. Even now, my wife is very poorly, and a x-ray confirmed she has a lung infection. This is a major problem that will be difficult to eradicate, I feel sorry for the people on the next cruise. An email similar to the above was send to CMV on Tuesday, to date no response. Read Less
41 Helpful Votes
Sail Date: March 2016
Introduction: This was our first CMV cruise and was booked after a disappointing Xmas 2015 & New Year cruise to the same destination with a competitor cruise line. We booked with CMV and then read the earlier reviews, so we were ... Read More
Introduction: This was our first CMV cruise and was booked after a disappointing Xmas 2015 & New Year cruise to the same destination with a competitor cruise line. We booked with CMV and then read the earlier reviews, so we were concerned that we were in for another disappointment ... Nothing could be further from the truth - the whole cruise experience was really good and the new Captain has changed the service quality immeasurably. Crew members all smile, service is quick and efficient and everything happens in the background, leaving the passenger to enjoy the cruise instead of worrying about the next problem. The Captain and his senior Officers are available (and very visible) throughout each day and give passengers adequate time to raise concerns or issues, without any hint of the 'corporate brush-off' response. The Executive Chef even visited each table at the Dinner Sitting to gain feedback. Embarkation: The Long Stay Car Parking is about 1 mile away from the Cruise Terminal and Shuttle Buses run back and forth - it's a bit of a bun-fight with tight parking slots and trying to avoid passengers wandering across the traffic path towing cases, bags and other appendages. The process is slightly chaotic but it works. Inside the Cruise Terminal, the process is much smoother - there is a separate Waiting Lounge (faded charm, peeling plaster but rather like an Agatha Christie film set) and timed booking-in slots were operating so that, even with a full complement of 1250 passengers, the queuing was kept to a minimum and the process was very smooth and efficient. On board, a crew member escorted us to our cabin - a really nice touch, and checked that door keys worked before returning to guide the next passenger. The Cabin Review is in a separate section. Ship Layout: Slightly quirky - you can only access the full length of the ship at the top and lowest decks since the middle of the ship is devoted to the Galley that serves both restaurants. So, you need to know whether you're aiming for the stern or the prow before leaving the cabin - for the first couple of days, lost souls were wandering the decks muttering 'Is it the rear or the front I need to get to?' as they familiarised themselves with the layout. Lifts are quite small and, with an ageing and often mobility-limited client group, in constant demand. If you need to use the lifts, be prepared to wait up to 2 minutes for one to become available. This was a source of annoyance for several customers. Staircases are quite steep - using them will get you fit! - and the stair riser on some staircases slopes back into the staircase (to create extra space for those size 13 shoes?) and this take a wee while to adjust to. Crew Members are cleaning handrails, lift entrances and the public areas constantly to minimise the risk of infection. Despite this, and the hand-cleansing machines and notices everywhere, passengers still feel they have the right to refill their own water bottles and to return excess food to the serving trays so the coughing starts - grrr! CMV needs to employ a retired schoolteacher from the 1960s so that (s)he can use a wooden ruler to rap the knuckles of any passenger ignoring the food hygiene rules ... Dining: We were allocated First Sitting in the Waldorf Restaurant on a Table for 8. A combination of poor handwriting, inaccurate transcription of the Dining Cards from the computer records and passengers not having their reading glasses meant that we had 12 different guests for the 8 seats over the first 4 days! Eventually (back to Agatha Christie), the Maitre d' appeared at the Table with pad and pen and requested cabin numbers and names so that he could solve the 'Whodunnit' of the Dining Room - of the 12 people trying to get in the 8 seats, 10 were very pleasant so we had a good final selection of fellow diners! Zin and Min (Waiter and Wine Waiter) were first rate and very friendly, seeing the humour of the changing guests until the 'real 8' diners were identified. Menus were decent - safe, unadventurous food in sensible portions. The temperature of the food could have been a wee bit hotter on occasions. We took the £85 Alcohol Package (5 bottles of reasonable quality wine (equivalent to supermarket 'Dine In' promotions - safe but decent quality) and 10 bottles of water) since we do not drink much alcohol. Unused wine is stored until the next meal and there was no noticeable deterioration in its quality. Wine can be bought by the glass for £5 or you can pay £17 per person per day for the Unlimited Drinks Package. We started using the Raffles Bistro fro breakfast, lunch and afternoon tea, but it was often tight for space so finding a table could resemble the Saturday morning drive around the multi-storey car park for the Space that is supposed to be available. The lunch-time deadline return from port visits in Santa Cruz and Gibraltar caused a wee bit of a logjam with diners exceeding available spaces until the Maitre d' began gathering up lost souls and directing them to the restaurants. The Bistro has no table cloths during the day and the layout has evoked descriptions of 'canteen' in appearance with several tables having bench seats along the wall as the perimeter tables run the length of the room. The layout gets the most 'bums on seats' and it gives you a chance to meet lots of fellow cruisers - it's a lively atmosphere that works well, if a little spartan on the furnishings. The Bistro food is the same as in the main restaurants and the range is decent - not spectacular, but you won't starve (I am a very picky eater and managed to find enough variety, albeit in combinations that would have made the chef weep) and there is no problem with taking further portions. Empty serving trays were replenished promptly, but the pressure of a full complement of passengers and the rigid hygiene rules of not re-using plates when taking a second portion (food hygiene and cleaning regimes throughout the ship are scrupulous) sometimes meant a delay whilst new plates and cutlery arrived - nothing major and 'Hunt the Plate' gives a wee bit of exercise to burn the extra calories ... Plenty of serving/support staff (all of whom smile and try to make polite conversation - there's been a big effort to engage with passengers) to clear plates and guide passengers around the serving stations (Mushrooms and Hash Browns sit in a separate Serving Station from the rest of the cooked breakfast components). Quirky, but it works well as does the small queue to have a freshly fried egg rather than scooping up one that has been pre-cooked and then left to sunbathe under the warming lights ... Entertainment: The Carmen Duo classical music act is very good and their show in the Magellan Lounge was excellent - the only complaint is that the sho did not last longer. The Duo also played each evening in Hampton's Bar (3 or 4 sessions of 20-25 minutes) to an appreciative audience. The Magellan Entertainment Team, led by Raul, the Assistant Cruise Director, work very hard to provide a fresh face to the 'song and dance' staple offering. The 'Abba' Evening was done very competently and was very enjoyable. I am a Queen devotee and hoped that the 'Queen' Evening wouldn't be too bad - alas it was. The 'Abba' production showed that there are very capable singers - the 'Queen' production was simply too ambitious and, as a fellow fan observed, 'After the second murder, I called Quincy, MD. to arrange the autopsies ...' Raul and the crew led the 'Sail Away' singing to great effect - it was energetic and well received, confirming that the 'Queen' production had been too ambitious. Guest Lecturers were good - Sue Walsh and Alan Oliver. The latter is a more academic presenter who would get you through your exams, but who is a little too academic for cruise entertainment. Sue Walsh is a very enthusiastic bird watcher, ringer, conservation volunteer - her enthusiasm for her subject shines through, even though she some times became carried away and talked about the subject matter of the next 2-3 slides, leaving a few 'Err, ums ...' until she recovered from realising that she had just spent a couple of minutes covering the content of the new slide! Sue was very happy to talk to passengers outside the lecture stints and to share photos and information from her Tablet. Very enjoyable. Shore Excursions: We booked quite late so several excursions were fully booked - no problem for us since this cruise was to visit destinations that the previous cruise company had cancelled over Xmas 2015 and New Year. We made our own way in each port and encountered no problems. Courtesy buses were available, albeit stipulated on a couple of occasions as being for those passengers with mobility difficulties. In practice, these passengers were given priority and then it was 'first come, first served' for everyone else. It was particularly nice not to have to pay for the Courtesy buses - a nice gesture that CMV and the Port Authorities deserve credit for providing. Julie, the Customer Services Manager. was high profile during the Shore Excursions process, and her cheerful, warm Lancashire voice was a delight. Her update announcement at Gibraltar - 'Ladies and Gentlemen, it's not cloudy - I've just been down at the quayside - I'm from Lancashire and I know rain - it's absolutely lashing it down so DO, please take your coats and umbrellas' was very well received. Some passengers felt that Magellan could have stayed longer at some ports - a matter of personal choice. My wife and I were unable to go ashore at Lisbon because we had picked up the coughing sickness that someone had kindly brought aboard. Those who did remarked on the queues at the local pharmacy to purchase paracetamol etc. Disembarkation: This is probably the weakest element. The baggage collection from cabins on the previous night was very smooth, albeit slightly noisy as cabin crew began the portering about midnight and cabins had to be vacated by 07:00 the next morning. 07:00 and lots of passengers, carrying hand luggage, scrabbling for lifts and then restaurant/bistro space was all a wee bit chaotic. Breakfast was over by 09:00 and there was then up to 2 hours wait for disembarkation. Seats were at a premium (if all else fails, aim for the Magellan Show Lounge - it's dark and a wee bit cold but you can sit comfortably). Toilets were at an even bigger premium as the (already limited by original design) public WCs were closed down for cleaning and maintenance - lots of frustrated, ageing working class males, roaming the decks whilst describing their impending incontinence is not a happy spectacle. I found a working toilet at my 6th attempt - this is not good enough and let the previous high organisational performance slip. London Cruise Terminal does not have enough baggage trolleys for the 1250 passengers so people had to queue for a trolley; then queue to leave the terminal; then queue to reach the Shuttle Buses to return to the Long Stay Car Park which was heaving because of the arrival of new passengers for the Norwegian Fjords Cruise. If you watch Rugby and wonder why players are not allowed to carry suitcases into the scrum, you will have a picture of the organisation under strain ... The organisers were run off their feet getting exiting passengers away and coping with new arrivals whilst a succession of taxis and private care were dropping new passengers off at the Cruise Terminal. After vacating our cabin at 07:00 and being called for disembarkation at 11:00, it was almost midday when we left the Cruise Terminal and 12:40 before arrival the Long Stay Car Park - quite a fraught process overall. There needs to be more trolleys and more frequent Shuttle Bus journeys to free up bottle necks. Summary: I recommend prefacing any review with 'Looking at the price we paid' before making criticisms. I heard several comments from fellow passengers that 'The food is not as good as xyz cruises and it's not available round the clock' etc. We paid £52 per person per day (and we could have saved £5 per person per day by choosing a cheaper cabin) for 14 nights cruising, with 6 ports of call over 4000+ nautical miles on a full board basis with free entertainment provided. Our budget pre-cruise hotel cost us £35 per person for accommodation only! The cruise was well organised, staffed by a friendly and competent crew who provided great service and who made us feel like people rather than cabin numbers. CMV promise 3.5 star service but get closer to 4 star - they could provide more of the pampering, more choice of menu items, fluffier towels etc but not at the prices they charge. I was very apprehensive about the booking after I had read the reviews. My experience has been very positive - a good, value-for-money, decent holiday that was better than CMV indicated. My wife and I have already booked our next cruise on the Magellan (Norway on 17th April 2016 - just about time to get the holiday washing dry before we meet up with the Captain and Crew again); we are really looking forward to the experience! Read Less
30 Helpful Votes
Sail Date: March 2016
I will not re-state the title because we had a wnderful cruise. The food was excellent, the crew were excellent and the entertainment was excellent. The itinerary was as expected and enjoyable. The weather was as expected and ... Read More
I will not re-state the title because we had a wnderful cruise. The food was excellent, the crew were excellent and the entertainment was excellent. The itinerary was as expected and enjoyable. The weather was as expected and changeable. If we had just pulled out into mid-Atlantic and gone round in circles, I would not have complained. The evening buffets/ displays should really have been photographed not eaten. I am not a wine buff but the house wines were good and much enjoyed. Embarkation at Tilbury was good, disembarkation was a little chaotic but we got there in the end. We had a table for four (163) where the bench seats were a bit low and my wife asked for (and was given) a cushion but if this is a complaint, it is a small one. The cabin was comfotable (6150) but I would have preferred a cabin with a bit of daylight - but this was my fault not CMV's. Overall - great!! Read Less
14 Helpful Votes
Sail Date: March 2016
We have recently returned from a cruise from TILBURY to the Canary Is. Lisbon Gib and Madeira on the Magellen. All up, I suppose the whole thing prob cost about £1000pp to include upgraded inside cabin, drinks package, parking at Tilbury, ... Read More
We have recently returned from a cruise from TILBURY to the Canary Is. Lisbon Gib and Madeira on the Magellen. All up, I suppose the whole thing prob cost about £1000pp to include upgraded inside cabin, drinks package, parking at Tilbury, tips etc. We had on offer: a child free enviroment, four meals a day, three served at a table, bedroom and bathroom cleaned, transported to various countries/ locations, shows every night, entertainment pool side, quizzes, bars galore, lectures, a library , fabulous friendly helpful staff, a great fun Captain and a wonderful selection of people to pal up with or not depending on your choice. So if anyone can tell me better value for money - I'll book it! Thoroughly enjoyed our time on board!! Read Less
5 Helpful Votes
Sail Date: March 2016
On a previous cruise with Cruise and Maritime (Marco Polo) we found the service and the attitude of all staff friendly and helpful. food was good and the general atmosphere pleasant and accommodating. The experience on the Magellan was ... Read More
On a previous cruise with Cruise and Maritime (Marco Polo) we found the service and the attitude of all staff friendly and helpful. food was good and the general atmosphere pleasant and accommodating. The experience on the Magellan was the same. We would cruise with them anytime. The cruise was also excellently priced - much less than many others for the same destinations. The entertainment was geared to the people who were on board and the standard of performance and presentation compares with the best in the entertainment world. The ship is well presented, facilities on board were of a very high standard. The attenton given to hygiene was meticulous and ensured that there was no illness on board as experienced by other shipping lines. The staff kept us well informed about the venues we were about to visit and made sure that procedures were well explained so as to ensure timely arrivals and departures. Very enjoyable experience. Read Less
5 Helpful Votes
Sail Date: January 2016
This is a cruise I will not repeat the ship was uncomfortable the air con was far too cold The bistro restaurant was very dificult to get a seat and the food was not good too cap my Trip the ship had 8 deaths . Trips were cancelled ... Read More
This is a cruise I will not repeat the ship was uncomfortable the air con was far too cold The bistro restaurant was very dificult to get a seat and the food was not good too cap my Trip the ship had 8 deaths . Trips were cancelled due to bad weather and out of 15 days we had 7 days at sea with very little to do on board the entertaiment was very poor it was more like children,s the Gratuities were high and there were long lines of passengers including myself taking This amount off of our final bill overall the prices for items on board were very high ie photos , Disembarkation was a farce out of your cabin by 10am got of the ship at 14.30 and seats were at a premium as for using this line again I would never not my ideal holiday by a long way Read Less
5 Helpful Votes
Sail Date: December 2015
Our first and last voyage on Magellan! We booked this cruise to enjoy Xmas at sea,how wrong we were, 6 hour delay at Tilbury then into bad weather not there problem. For the first nine days the food in the resteraunt was terrible, soup ... Read More
Our first and last voyage on Magellan! We booked this cruise to enjoy Xmas at sea,how wrong we were, 6 hour delay at Tilbury then into bad weather not there problem. For the first nine days the food in the resteraunt was terrible, soup was cold as were the main courses, one lunch time we were served raw fish, Christmas dinner was a farce,no roast potatoes no pigs in blankets,Christmas pudding was a chocolate brownie, mince pies were unrecognisable! We think that the Chief was replaced and the food quality improved New Years Eve meal was perfect and continued for the rest of the cruise. Our cabin was very good, large, clean with a good sized bathroom. There are not enough seats for the number of passengers, half of the lifts were out of use most of the voyage, not enough toilets, shows in the theatre were amateurish. Unless things improve don't bother with Megellan Read Less
18 Helpful Votes
Sail Date: December 2015
I have read and fully endorse what my fellow sufferers said about the Magellan.It was an unforgettable disaster, We are seasoned cruisers (450 nights on various cruise ships) but never experienced a ship like this .We had to search the ... Read More
I have read and fully endorse what my fellow sufferers said about the Magellan.It was an unforgettable disaster, We are seasoned cruisers (450 nights on various cruise ships) but never experienced a ship like this .We had to search the Bistro area for clean cups and glasses for the fruit juice. Hot plates for salad ,cold plates for the hot meals. Cabin management was not up to standard, we had to request towels, facecloths,shampoo etc to be replaced, window sill was continuously wet and dirty which we had to wipe daily. No security to board whatsoever, just swipe the card, no check on coming on board, we had two ports which did the search on land. The food was as bad as everyone stated lukewarm and sometimes not recognisable and very small portions, which was a general complaint for discussions. Several people opted to disembark at early ports rather than stay on the ship. I again fully endorse previous statements by other travellers. Read Less
5 Helpful Votes
Sail Date: December 2015
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, ... Read More
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, the Head Chef clearly couldn't cook even basic food. He tried to be too clever and innovative, but failed miserably. The lack of sufficient seating in most public areas, including Raffles was problematical. The ship appeared to little or no stabilisation compared to other ships I have sailed in previously. Wouldn't ever consider another cruise with Cruise and Maritime, I am going back to P and O (a professional Company). Read Less
7 Helpful Votes
Sail Date: December 2015
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be ... Read More
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be the only person who knew what is job was, and the the staff who took our orders for drinks, they did a fine job. We saw the captain maybe 4 times in the 2 weeks, just his report on the pa system, if you could hear him that is. The other item no one has pointed out was the disembarkation at Tilbury, many took the offer of the express move to get off early, this was a total joke, we stood for 1.5 hours waiting to disembark, only to be told that we had to turn round to disembark the other side, then turned again, then again, surely a ship can only dock one way, of course tempers started to raise, when we were told to move round again to another place of disembarking by a member of staff, what did she expect. Eventually we left the ship at 3.10 pm instead of 1.30pm, that was after waiting around at different points on the ship from 10.00am, the time we had to vacate our cabins. So over 5 hrs to vacate the ship. It was a disgrace to be treated like this. I could say more about the entertainment, food, cleanliness, the drinks rip off which hardly anyone took up, the £5.00 per night per person tips, I, like most were at reception on the 4th January getting it reimbursed from our card bills. At least I gave a good tip to our cabin steward, he deserved it. I will no doubt be going back to Thomson for future cruises. Read Less
2 Helpful Votes
Sail Date: December 2015
We have cruised with CMV before so know, more or less, what to expect although this was our first time on Magellan. December 22 started with an early morning telephone call to advise the ship had encountered bad weather and would be ... Read More
We have cruised with CMV before so know, more or less, what to expect although this was our first time on Magellan. December 22 started with an early morning telephone call to advise the ship had encountered bad weather and would be late in at Tilbury so our embarkation time was put back 5 hours (to 6.30pm). This was re-iterated in an email also received that morning and this advised that the ship would now be sailing at 8pm. We duly turned up, as requested, just before 6.30pm and were virtually alone in the ‘unloading’ area with our luggage being taken from us almost immediately. We went to check in, our Cruise Cards were already waiting for us at a separate table (together with about 20 others) and we were next in line to actually check in. The latter was quickly accomplished and we proceeded to ‘Security’, they obviously wanted us on board promptly as nothing we were carrying was put through the scanner. Nor were we invited to go through the body scanner. Just how much time did they think they were saving by these unwise actions? Once on board, we were shown to our cabin (I knew better than the lady taking us there where it was) and the cabin keys were not inside as she expected them to be. She went to Reception to get them for us. Luggage arrived quickly and we were all unpacked and sorted by about 7.15pm by which time we were under way en route to Antwerp! (Which, incidentally, we enjoyed but it was at the expense of Lanzarote (not Tenerife as quoted by another critic). Later, and somewhat disturbingly, we discovered that mandatory SOLAS lifeboat drill had been undertaken prior to our arrival on board. Seeing as they knew not all passengers were on board, just what were they thinking? There were issues on board; most mentioned by prior reviews (some of which appear tainted with a degree of hysteria) briefly my views on some of the issues: 2 out of 4 lifts in the forward area not working for the entire cruise. Given the mobility issues of a significant proportion of passengers, this was a real problem as people would get in a lift irrespective of which direction it was travelling. I dread to think just how long a wheelchair bound passenger had to wait until a lift with sufficient space came along. Cleaning appeared to be going on constantly around the ship and the public areas, including eating zones appeared in generally good order albeit a little tired in places. Initially, food wasn’t brilliant (but not ‘awful’ as some state) and the soup could, generally, have been hotter. As already stated, it did improve considerably in the latter part of the cruise and the New Year’s Dinner was a fine example of what should have been the norm. If the Chef did change, then it was for the better. The previous incumbent’s interpretation of some classic dishes left much to be desired on occasion. We found the staff to have a reasonable command of English and we had no difficulty making our requirements known. Our restaurant team were very good, unlike others; we do not require waiting staff to explain a menu to us! Agree, the entertainment, especially the evening shows, was mainly amateurish and there were technical problems for some of the lectures. Daytime entertainment was very much of participate if you like it or do your own thing. Passengers themselves caused some problems by not waiting until called and congesting some areas unnecessarily although lift problems may have been a contributing factor. An evening ‘chocolate buffet’ was spoiled by greedy (they hadn’t long had their evening meal) people pushing and shoving to partake – some with plates already chocolate smeared trying to get ahead of those still waiting for their first taste! Also, a ‘Magnifique Buffet’ in the Bistro was marred by greedy people who could not contain themselves. We advised that photographs could be taken from 11pm and the buffet would commence at 11.15 so, we turned up in that interval only to find the display had been ruined. We were later informed that some very selfish people had started on the food at about 10.50pm! Due to rough seas, our cabin window (we were on Deck 4) was boarded up for two days each way and we viewed this as a wise safety precaution and had no problem with it. Our cabin was spacious for a standard type and the shower was excellent however, a little more storage space for toiletries would have been appreciated. It was one sudden roll that caused injuries to several passengers which led to the helicopter evacuation for the most seriously injured. We could hear the rotor blades from our position in the restaurant and estimate it took about 10 minutes at most to achieve – some people are prone to exaggeration. Shore excursions, we went on three, were fine and reasonably good value for money spoiled only by some peoples inability to get back to the coach by the requested time. Tendering at Funchal had its moments (as stated by other reviewers) plus we had the additional entertainment of two chaps almost coming to blows attempting to get back on board! We appreciate that Captains are under pressure to get back in time for next cruise (we spoke to a passenger on Fred Olsen’s Balmoral in Gran Canaria, they had lost 3 ports of call and would only be ‘standing off’ at Funchal to watch the fireworks. Their Captain was allowing for bad weather on the way back to Southampton as, if he was late, they would not get a berth) although Tilbury doesn’t suffer from multiple cruise lines using it! What does the skipper do? Stay in harbour and miss even more ports of call or ‘rough it’ (quite an appropriate expression) and deliver what a lot of passengers expect. It is a no win situation. The Bay of Biscay is notorious and, in Winter, especially so. We did not expect a smooth passage. There are lessons to be learned by CMV from this cruise but, overall, we enjoyed it helped enormously by our table companions in the evenings. Unfortunately, the problems didn’t finish with the end of the cruise. I preloaded my on board account and they managed to mis-apply the funds with the result that my bank account has been debited with twice as much as expected. After much discussion, I am advised a refund is in course! Read Less
1 Helpful Vote
Sail Date: October 2015
We have just returned from our 1st cruise on Magellan. We had a wonderful time. We have cruised many times with PO and Thompsons . But have to say that this was a wonderful cruise. Ship was kept very clean. Food was very good plenty of ... Read More
We have just returned from our 1st cruise on Magellan. We had a wonderful time. We have cruised many times with PO and Thompsons . But have to say that this was a wonderful cruise. Ship was kept very clean. Food was very good plenty of variety. Entertainment was good and always plenty of variety on sea days the team work very hard. . We also were rather apprehensive after reading reviews. But so pleased we decided to judge for ourself. Our cabin was inside (kept clean) our cabin steward was very friendly and always ready to please nothing to much trouble. Excursion only used beach transfers even given refund when it was bad weather. Embarkation and Disembarkation very easy left a suitcase was informed at once so able to get back quickly. will not hesitate to book again. already looking for next year. Read Less
5 Helpful Votes
Sail Date: October 2015
This was our second cruise on Magellan this year. It is an older type ship as the brochure states and is not "the all singing and dancing" type of vessel but a comfortable, clean and friendly way to cruise. Despite people ... Read More
This was our second cruise on Magellan this year. It is an older type ship as the brochure states and is not "the all singing and dancing" type of vessel but a comfortable, clean and friendly way to cruise. Despite people complaining about queueing to embark and disembark we knew that over 1000 people could not all arrive and leave the ship at the same time. We made our way to the long stay car park, our luggage was taken from the boot of our car and was waiting for us outside our cabin. Food was plentiful and very good. Our cabin 5145 was ample size and kept clean by our very efficient steward. There is something going on all day if you wish to fill your day, may not be to everyone's taste to do quizzes,bingo, deck games, bridge or craft classes. My husband did find that when we had 2 full days at sea he became a bit bored and would have liked something different to do, a view I heard from a few wives I spoke to. There are some people who complain about everything, why don't they read the brochure properly and they would get a good idea what to expect. If you pay for a cabin on the lowest deck you are quite likely to get some degree of engine vibration noise, it's a ship!!! We did 4 of the excursions on offer and thoroughly enjoyed each one. It's enough to give a taste of each place and they were well organised. We were a bit disappointed that the comedian and guest speaker were the same as on the April cruise we did and their material was the same all over again. As Magellan has quite a high number of returning guests this is not a good idea. We unfortunately had to use the ship infirmary when my husband was taken ill. The staff were so kind and helpful, informing us of everything and reassuring us. The Guest Manager Julie was so helpful and arranged all sorts of services for us. All staff were pleasant and helpful. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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