4 Helpful Votes
Sail Date: October 2018
Overall - The food on this ship was shocking. Typically it was to a standard I wouldn’t accept if I was cooking at home. On the plus side, nobody I knew gained weight from eating on the cruise. Deserts were limited and when ... Read More
Overall - The food on this ship was shocking. Typically it was to a standard I wouldn’t accept if I was cooking at home. On the plus side, nobody I knew gained weight from eating on the cruise. Deserts were limited and when available, nothing to write home about! - The only drinks available were water, tea or coffee. Some juices were available with breakfast - Waiters at breakfast and lunch were of Indian extraction and had very poor command of English, leading to poor service. - The entertainment was very 'Carry On', as though people's taste hadn't progressed in 60 years. It was often offensive on many levels. - I tried lodging a complaint after the cruise but none of the e-mail addresses for communication were working. All my e-mails bounced back and the help line is only for pre-cruise communication. They only communicate with people before a cruise. - My mother is an active 82 and she had been looking forward to this cruise. There are few pleasures in life when you are senior but food is one of them. Breakfast My mother (who is 82 and has blurred vision and poor hearing) would attend breakfast sitting at the Kensington Restaurant. The canteen on deck 10 was too much busy for her. She is careful not to trip and fall. 1. The eggs when requested were typically served hard when boiled (with a black ring about the yoke) or the omelette included ingredients, such as peppers, not requested. 2. The porridge was closer to concrete than pre-soaked oats. My mother eats porridge regularly and is not convinced that the raw material was, in fact, oats. She believed it to be some type of gruel. On one occasion an attempt was made to ‘top’ the offering with canned fruit cocktail. 3. The fruit ‘compote’ offered was actually canned fruit cocktail. 4. None of the pastries offered in any restaurant were freshly baked. 5. Accessing fresh drinking water was an issue in the Kensington. Water had to be requested and then was served luke warm. I don’t drink tea or coffee. The reluctance to put a jug of water on the table at all meals was not appreciated. 6. Juice was removed from the ‘bistro’ after breakfast and so for all other meals, water was the only beverage available to me. Most of the staff in the Kensington restaurant during breakfast / lunch have poor little English. Explaining to them that when ‘fruit compote’ was ordered, the guest didn’t expect what arrived, was an unnecessary burden. Indeed attempting to explain a problem was often likely to yield no benefit and cause further frustration to everybody involved. Lunch Again, my mother sought to have lunch, as much as possible, in the Kensington. If the quality of the food on offer was not good enough for her to contemplate eating, she found herself hunting for a meal on deck 10. In general, the hot meals served in the ‘bistro’ were of canteen quality – over cooked, lacking in flavour, stodgy and closer to the kind of food served at a busy truck stop or in a good café frequented by builders. A number of times, because of entertainment and excursion commitments, my mother was unable to lunch in the Kensington and so attempted to lunch in the bistro. However, the only food offered when she attended late was pizza, not food she has ever chosen to eat before this trip. While younger people with a different digestive system might welcome pizza, it is not suitable for an older person, who needs to ingest as little processed food as possible. Based on the demographic make up of the ship, why is pizza offered as the only food to bridge the lunch / dinner gap? Surely it is for the convenience of the kitchen than the comfort of a group who mostly senior citizens. Even an omelette, while also part of the breakfast menu, would be a soft, nutritious and freshly prepared food. For a lady of almost 82 to find herself moving from restaurant to canteen, seeking food, when she has paid so much for the service, is unsatisfactory. On the day of the BBQ, I was looking forward to, what should have been a good meal for her mother. This was a pool side event on Deck 10. Unfortunately, because the management were busy ‘upselling cocktails’, many guests who had been off the ship on excursions, were unable to find seating to enjoy this meal. The chaos of people hunting for chairs and tables as well as the noise generated by the team tangoing with cocktail shakers, detracted from what should have been an enjoyable occasion. The meat and vegetables on this occasion were satisfactory. Some more dry madeira cakes with various flavours were also presented. Indeed, ladies who were experience bakers offered their opinions on why the fruit fell to the bottom in one of the deserts. Dinner On the third day of cruising, when the new group of British guests boarded, a manager inquired at our table (Waldorf, 31 on the first sitting) if we were satisfied with the food. This was the first full day for the British guests to be on board and there was a marked improvement on the food offered in the restaurants on that particular day. I explained to the manager that, while the food that particular evening was adequate, the quality, on the whole, was not satisfactory. I noted that the potatoes offered in the bistro were overcooked so that they were unrecognisable. Other Irish guests had also wondered about potatoes served in the bistro that day. While I thought they were just boiled to mush, many agreed they were from a box. The people at the table were introduced to a cook and he listened to our concerns. When I discussed the quality of the food with the cook at the outset, he asked what could be improven upon. Not having any professional cooking qualifications, I was not in a position to advise the gentleman. I encountered that cook during the trip, but was never in a position to agree that the quality had improven on the whole. Often cheese or a cream sauce was put onto an element of the meal, for no apparent reason. It was assumed by the guests that this was to disguise something. Occasionally items appeared on the dinner menu that caused comment and guests to dare each other – the most amusing being Marmite Soup Henry IV. There was also a salad that was described as ‘greens with potatoes, turnip and carrots’. Most of the deserts offered both in the bistro and in the restaurants were not made on board and were very industrial. Frequently we would see a cheesecake with a pastry base or a variety of very dry madeira-based cakes (with pieces of quince and various other additions, in an effort to create flavour). Brownies were served in the bistro on the day when the British guests boarded and were never seen again. Toward the end of the trip ‘Chocolate afternoon tea’ was provided in the bistro. It appeared that the deserts missing throughout the trip had materialized in one fell swoop. Pretty looking deserts could be purchased in the coffee-shop next to ‘Sinatra Bar’ on deck 9 throughout the trip. However, I believed that we had paid for the food and were not about to pay more. Indeed, I learned that people who did pay more for the ‘surf and turf’ dinner, did not receive a satisfactory meal either. On the last night of the cruise, a ‘feast’ was held at 11 pm. Guests were invited to photograph this, including the ice sculptures and displays with company logo’s nearby. While the food was pleasant, it seems a poor idea to offer such a meal to people, mostly in advance years, at that time of night. Certainly, some elements of the ‘feast’ including the salmon and chocolate cakes could have been served earlier in the day to facilitate the guests. The infrequent presentation of food of an adequate quality demonstrated that the staff could perform but less for the benefit of the guests and more to make an impression worthy of photographs. It appears to me that strange menu choices, coupled with poor ingredients and limited skill resulted in the low-quality food offered on the Magellan. Strong flavours were routinely used rather than light subtle, natural flavours of the food. Occasionally effort would be expended to create a ‘display’ (such as the chocolate tea, Feast or the BBQ) but these served to highlight the poor quality of food offered on the other occasions. When discussing the food with guests, many people, including our clients, agreed that they could and did, cook better at home themselves. For many people food can be a pleasure but during this cruise, no meal was enjoyed to any degree because of the food served. It was nutrition with without the pleasure that food can bring. No meal included anything new or inventive. There was no culinary excitement but apprehension before each meal. There was no place on the comment card, provided at the end of the journey to outline issues with food, specifically and in details. The politeness and competence of the hotel management and captain were queried, in detail. It must be noted that hygiene on the ship was to a very high standard. However, poor nutrition can also leave an elderly person vulnerable to infection and this needs to be considered, particularly given the demographic of the ship. Read Less
16 Helpful Votes
Sail Date: September 2018
Chose because buy1 get 1 free. Ship was comfortable with nice lounges excellent crew, waiters lovely, housemaid lovely, captain joined in with everyone. But boy oh boy do not stay on deck 7. We were in cabin 7138 inside. Cruise was ... Read More
Chose because buy1 get 1 free. Ship was comfortable with nice lounges excellent crew, waiters lovely, housemaid lovely, captain joined in with everyone. But boy oh boy do not stay on deck 7. We were in cabin 7138 inside. Cruise was 16 nights and we never slept once in that time. Noise was horrendous from restaurant deck 8 above us, they worked all night dragging furniture, trolleys and Lord nos what else, complained to reception and was offered ear plugs. Ha Ha. In bad seas the ship sounded like she was going to crack up, cables inside the walls were crashing around all night, further down the deck people said it sounded like nails being hammered into the walls. We will never ever travel with this company or on this ship again. Have done many cruises and have never experienced this before. To be positive about something, shore excursions were fantastic, we saw some truly beautiful places. Dining was lovely, entertainment was good, lecturers we're informative Read Less
13 Helpful Votes
Sail Date: May 2018
Our intention - my wife and I - was to cruise leisurely on a ship which was neither very large (ocean going) nor very small (such as on a river cruise), to visit places we had never been to, and where we would otherwise never have ... Read More
Our intention - my wife and I - was to cruise leisurely on a ship which was neither very large (ocean going) nor very small (such as on a river cruise), to visit places we had never been to, and where we would otherwise never have visited. We had excellent food, prepared to a very high standard served by (mostly foreign, but English speaking) waiting staff who were polite, and convivial at all times, with 5 course (plus tea or coffee) evening dinners. We were given a choice of dishes for all courses, and at the booking stage were given options for tables of 2,4,6 or 8, and 1st or 2nd sittings. AN ENORMOUS BENEFIT was the attention paid to my wife's dietary problems, as she has lactose intolerance and cannot eat onions. There was a meeting held soon after we sailed for all such passengers to discuss this, and the catering staff could not have been more accommodating. We had lifeboat drill early on the cruise, but fortunately this was not required to be put into practice! The ratio of crew to passengers was very satisfactory, and members of the crew spent much time cleaning handrails, etc., and there were many locations on board for hand-cleaning liquids to be used voluntarily. Staff also "stood by" at entrances to eating areas as a matter of course. We had a choice of excursions at all ports, but in all honesty the standard of local courier/guide did vary, but not sufficient to upset us. There were evening shows in the ship's theatre (which suffered greatly from "restricted view" columns), but we still enjoyed the presentations. Art and Craft demonstrations were available on most days, and lectures on relevant subjects - such as Peter the Great, Catherine the Great, the Romanovs and the Russian Revolutions - all added to our interest. The only drawback - sufficient to reduce a five star rating - was the sound from adjacent cabins. [Remember the joke about 4 houses in a terrace, and some one sneezes in No 1 and in No 4 some shouts "Bless You!" it was almost like that!] Again, fortunately, it didn't affect our sleeping (but it could have done!) THIS IS SOMETHING WHICH NEEDS TO BE ADDRESSED in my opinion. We were not alone in this attitude. But overall a very enjoyable cruise. Read Less
4 Helpful Votes
Sail Date: May 2017
Crew were well trained, polite and very good, in some cases let down by management of restaurants and disembarking arrangements. The ship was very full. Food was good quality Raffles Bistro on deck 10 was a scrum most times of the day. ... Read More
Crew were well trained, polite and very good, in some cases let down by management of restaurants and disembarking arrangements. The ship was very full. Food was good quality Raffles Bistro on deck 10 was a scrum most times of the day. Other restaurants were good for dinner but with two sittings at 6pm and 8.15 it was rather rushed. Table stewards very good and did their best. House wine was reasonably priced. All the crew worked very hard, I did wonder how many hours they were asked to work on a daily basis. The entertainment was very well organised lots to do. Evening entertainment good. We pre-booked excursions for most ports. Copenhagen was good St Petersburg was very good well worth seeing on the cruise. There was a slight mechanical problem with one of the engines which delayed our departure from St Petersburg which delayed our arrival at Helsinki. The excursion was cancelled but a free shuttle bus was provided to compensate. We were also about an hour late for Nynasham near Stockholm, the excursion was a complete waste of money £65 each because it was too rushed. With the cost of excursions gratuities and wine our costs were approximately £400 extra on top of the cruise cost. You are given the opportunity to reduce gratuities if you so wish. On the whole an enjoyable cruise but not sure we would use this company again. Read Less
5 Helpful Votes
Sail Date: October 2016
A nice itinerary, a very friendly and helpful crew, nice cabin but will never cruise on this ship again why. Entertainment good shows but the times are not as on all other ships i have been on show times 7pm and 9pm, nothing on after ... Read More
A nice itinerary, a very friendly and helpful crew, nice cabin but will never cruise on this ship again why. Entertainment good shows but the times are not as on all other ships i have been on show times 7pm and 9pm, nothing on after second sitting for dinner, except tp sit in a bar and drink, the amount of people who returned to their cabins after the second sitting should tell the senior staff something, as they do not seem to listen to their cusomers. Food quality and choice was lacking and having sailed on the marco polo same cruise line which was why i selected to try the Magellan, was very disappointing. The only time on a cruise that i even skipped a full english. On the bright side the itinerary which included st Petersburg, was excellent and would encourage others to do, but not on the Magellan. Read Less
1 Helpful Vote
Sail Date: October 2016
Wanted to go to the ports and having travelled with cruise maritime on the marco polo previously thought i would try another ship. Embarking was good and had no problems with this. Ports of call excellent and had a good experience ... Read More
Wanted to go to the ports and having travelled with cruise maritime on the marco polo previously thought i would try another ship. Embarking was good and had no problems with this. Ports of call excellent and had a good experience especially st Petersburg, would recommend this. The crew were excellent the ship and cabin were clean and the waiters etc looked after you. Entertainment - This was very good and the entertainers were superb. But i always book the second dinning in the restaurant, to goto the show after the meal, not on this ship, show time is before the meal on this ship, no wonder there was no one in the restaurant, we also started to go to the buffet, then we could attend the 9pm show, from 10pm there was nothing else to do but go to the bars and drink, not for me. Meals. Breakfast it is the only time i ended up skipping this meal, the bacon was like trying to eat a piece of leather sausages looked under cooked, lunch and dinner were alright but the food was uninspiring, and lacked the usual cruise experience. After travelling on the Marco Polo previously it was such a different disappointing experience on the Magellan. Read Less
4 Helpful Votes
Sail Date: October 2016
The Magellan was great with excellent service, efficient and polite staff, superb excursions, but unfortunately average food.My cabin was quite comfortable and my cabin steward outstanding. As soon as we went for breakfast, he was busy ... Read More
The Magellan was great with excellent service, efficient and polite staff, superb excursions, but unfortunately average food.My cabin was quite comfortable and my cabin steward outstanding. As soon as we went for breakfast, he was busy cleaning and changing sheet and towels and by the time we were back the cabin was immaculate.The entertainment also was outstanding with excellent singers,musicians and choreography. The tour director,Katy was fabulous and entertaining and kept everyone happy. She was also and excellent singer and dancer with a great sense of humor.The excursions were also excellent. The guided visit to the Hermitage museum was the highlight of the excursions and it is a MUST if you ever go to St Petersburg.If I had a suggestion it would be to play some dancing music in the night clubs instead of teenager disco music. This was a poor choice considering most of the passengers were 70-90 years of age. Read Less
31 Helpful Votes
Sail Date: September 2016
I genuinely believe most of the negative feedback on this cruise to be very harsh/pickie...but everyone is allowed their opinion, so here is mine/ours. Firstly embarkation/disembarkation - Fine, particularly getting on the ship....well ... Read More
I genuinely believe most of the negative feedback on this cruise to be very harsh/pickie...but everyone is allowed their opinion, so here is mine/ours. Firstly embarkation/disembarkation - Fine, particularly getting on the ship....well apart from a small issue with security about my Skean Dhu...Scottish Sock knife. I took my kilt for the formal nights and when our bags went through the security x-rays obvious concerns were raised. This episode was more funny than inconvenient and when you think about it....my fault!! After that we sailed (sorry) through embarkation. Disembarkation was more time consuming so if on a tight schedule consider using the express service. But it was a glorious day when we arrived back in Tilbury so we just waited our turn and enjoyed the company of a couple of sisters who had been on the cruise. The Ship - Lovely! Apparently old but clean and well maintained. I have nothing to compare it to as this was our first cruise...but I really liked the the Magellan and her crew. The ship was immaculately clean...staff constantly cleaning...constantly....I mean constantly!!! I am sure other ships have better, do different and are bigger, faster and prettier but the Magellan is a lovely ship with a fantastic crew. Dining - Breakfast: not my priority meal of the day...I'd rather sleep/relax my way into the day rather than chase breakfast. As far as the quality of the food at breakfast...this was probably the most disappointing thing. Sausages...blah...bacon as usual when you leave home even more blah. I generally stuck with fresh fruit or the meats/cheeses. TIP...if you are happy with a buttered roll or some fruit and tea/coffee then order room service...it's free and prompt. Lunch: Reasonable varied selection of hot and cold foods, they seem to like making variations of Bread/Butter pudding so watch the hips!! A bit of a challenge to get a seat in the Bistro but we considered that part of the hunt!! As a kinda cafe/bistro style thing I think it was fine. Dinners - I loved every meal we had. I find the criticism of the portions astonishing as I am a big lad with a strong appetite and not quite so far into my senior years as most of the passengers. Individually the portions may not be as big...but the evening meal is 5 courses...eat them all and you are good!! I never had one desert as I am not a sweet person (shut it wife) and I never left hungry. And if you are not having all the courses and are feeling particularly hungry...ask for extra mains...not a problem and no extra cost..shhh.... There were a couple of theme nights thrown in also which were nice. Our waiters were superb and very accommodating to all our needs/requests. Entertainment and Activities: Hmmm this was OK. Kind of Butlins holiday park style but with a far better looking Theatre. I suspect the older audience enjoyed it more. The entertainment team were absolute professionals and gave it their all with some great voices and attitude. The musicians and dancers also were very good. The quizzes and other activities...well remember that not all of your passengers are over 70 years old!! Questions about 1942 radio shows and tv...gimme a chance guv!! This would be my only real complaint about the cruise...please remember CMV, that not all your passengers will be 70+ although I do appreciate that the majority are and you are catering to the majority. For everyone's info my wife and I are 49 and knew full well what we were getting into on this cruise...we researched thoroughly. The subject matters of the lectures by the guest speakers was dreadful and of no interest to us whatsoever. Maybe that is an age thing...and Bridge is not our thing either. All in all the entertainment was ok but the team were lovely and I agree with other comments made that it was a nice touch when they mingled after shows and chatted to their audience. The Disco had no point at all. Virtually empty and a DJ that was better a ruining an atmosphere than generating one. The best night in the Disco was the Karaoke night but when that evening finished and the dj had a chance to play to his audience...he only succeeded in emptying the place in record time...you would have thought it was an evacuation!! The boy was as sharp as a beach ball !!! I believe the disco is being turned into another bar for next season...probably best but a shame. Service - Well what can I say but sorry to those who criticise, you are way too fussy...it was OUTSTANDING. From boarding to departure. Nothing was too much trouble for anyone. I will single out some people...Sasha our room maid...a lovely girl. Waiting staff Than and Pavlo...good lads always wanting and able to help....entertainment staff...Tony, and Katie...professional, lovely, fun people and interested in your comments..Bar staff...Ivan, George...and..damn I may get this wrong..Valery, a big Ukrainian lad all in the Captains club/bar and lastly the fantastic Kristina...outstanding friendly, happy and genuinely nice young lady. Nothing too much for this girl!! Although we had the pleasure of her last voyage as she was going home with her savings to help in the family fishing shop!! She made our holiday so much more enjoyable. Next...Ports and Excursions - If I didn't have great things to say about these I would look pretty silly. Surely everyone who picked this cruise..researched the hell out of it. Nothing to complain about here...My wife and I were a bit more able than some of the folks so decided to do our on things when we arrived at the various ports...Never paid for the excursions except in St Petersberg. Copenhagen: Wonderful (sorry)....a lovely place. Don't do the open top tours...not value for money at all. Town is a nice walking distance away and you can walk past the Little Mermaid on the way. Beautiful city center with many great sculptures, buildings old and new. If not fed up with water...do the canal tour from the center of town...5 Euros and well worth it for 1 hour. Warnemunde: Beautiful town with a fantastic beach. Never signed up for the 3hr each way trip to Berlin and instead planned to go to Rostock but never made it as Warnemunde was so nice!! Spent the whole day there. Loved it. Tallin - Again a beautiful town. Old town is lovely with some great buildings and a medieval wall that you can walk up and view the town from...3 euros for that privilege. A lot of development going on in the old town just now. St Petersberg - To see this you will be tied to the excursions, unless you get your own visas to do your own thing...at £150 each with a trip to the Russian embassy perhaps not worth it...but I'd argue this...I thought the ships excursions were over priced for what you got. Paying for the two full day excursions package was £250 each...and you are tied to what, when and how that trip goes whereas the visa gives you your own time to do what you want...maybe book a room in St P...just a thought folks. The city itself while viewing from coaches and canal boats like we did is fantastic. Vodka at the dock duty free is a great price btw...just saying. Helsinki - Beautiful city and I really liked it. Very modern and old at the same time. Lovely market just near the docks and then further in town all the latest fashions and brands you could ask for. Nynashamn - again we opted not to bother with the 1hr journey very early in the morning to Stockholm...perhaps a mistake. The wee town was lovely and the surrounding area was picturesque, but there wasn't much open to satisfy the visiting tourists in my opinion. We did have a nice few hours just wandering but consider Stockholm. I do not understand the reviews that complain that this town was expensive or that town was to hilly and not user friendly. Do your research folks...yes Russia and Helsinki were expensive...I new that three days after we booked our cruise and budgeted accordingly. It is not CMV's fault the this country is expensive and that country is hilly. As I said earlier my wife and I are 49...well she's 50 now....sorry Debs and were among the youngest on the ship which was a concern of mine. I must take a moment and thanks our fellow evening table guests in the Kensington Restaurant...Kris & Jackie and Linton & Anne...lovely couples and you made or holiday so much more fun...thanks for your company. I would say that CMV could just spare some thought that not all your cruisers are 70+ but all in all my wife and I loved the cruise and had a wonderful time. Would I recommend this cruise to others...of course!! I already have!! Would I cruise with CMV and the Magellan again...absolutely can't wait for the next time we see you all again. Would we pick this itinerary again, yep again whats not to love about these countries and we certainly never seen all of there is to them. I hope you find this review helpful folks...great cruise...but that's just my opinion!! Oh I nearly forgot to mention the drinks package!! If you are fond of a wee drink this is excellent value...£400 and odd quid for the two of us....And we burned that up....I added up our receipts and we spent a whole lot more than that so we got our moneys worth...and some!! Great value for money....£17 a day...lol....hic!! Read Less
4 Helpful Votes
Sail Date: August 2016
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this ... Read More
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this cruise so gave the atomosphere one of a derby and Joan club at sea ! Cities such as Stockholm only had a 4 hour visit time which is much too short Entertainment was very much aimed at 70/80 year olds with the newest music I heard all cruise was by Abba and the band played what I would ( bad ) lift music The entertainment staff had to come up with their own ideas for shows etc , a case in point was one of them ( slightly) looking like Buddy Holly (but sounding nothing like him ) so you got a Buddy Holly tribute act....but a terrible one ! If you value the entertainment on board your cruise alongside the destinations you have been warned !!! Read Less
43 Helpful Votes
Sail Date: August 2016
Having been on several cruises in the past, always with Cunard, it was with trepidation that I booked a trip on CMV Magellan. Magellan is a Holiday Class ship, so you would be forgiven if you thought it would be full of rowdy young ... Read More
Having been on several cruises in the past, always with Cunard, it was with trepidation that I booked a trip on CMV Magellan. Magellan is a Holiday Class ship, so you would be forgiven if you thought it would be full of rowdy young booze-fuelled "cruisers". I was not setting my sights very high on this ship, as it had seen a previous life with Carnival Cruises, and it is relatively old. However, I was indeed surprised. Embarkation was an absolute delight; no sooner had I arrived at Tilbury, than my cases were taken and I was soon checked-in. I boarded about an hour later. I opted this time for an inside cabin, something I would not normally do, but since the cruise was certainly bargain-basement price, I saw little point in spending a fortune for a suite or very superior cabin. My cabin, a twin-bedded affair on the 6th deck, was indeed comfortable, and relatively spacious. I really couldnt fault it. Two standard beds, bedside tables, television, small dressing table, 3 wardrobes, shower and toilet with hairdryer. I didnt really need much more. I wasted no time in finding my way round the ship. Magellan is not overly large, carrying around 1150 passengers and around 450 crew, but it offers a fair mix of 3 whirlpools, 2 swimming pools, a nightclub, 2 restaurants, casino, library, card room, several sundecks, internet cafe (charge payable), bistro, health club, gym, lounges, theatre and several bars spread over 5 decks (the others are for the cabins/galley/crew). Enough to keep you occupied for a short cruise anyway. There are 2 main restaurants, which are initially difficult to find; Waldorf and Kensington. Dinner settings are 6.30 and 8.15. Staff are attentive, and the food, whilst not being at Cunard standard, is certainly good. Meals generally consist of a starter, soup, salad, main, dessert and coffee. I enjoyed the food. If you prefer, you can eat in the Bistro, which serves the same food on a help yourself basis, though it can be crowded at times, and some travellers can be quite selfish with their need to be "first" for their meals. Expect some pushing and shoving! I preferred the waiter service in the restaurant. There is free tea and coffee available in the Bistro 24/7. Other drinks are chargeable. As a guide, a coke is £2.05, cocktails around £4, coffee (special) £2-ish, water (bottled) at £2.05. There are of course other spirits available. There are drinks packages available. You can have unlimited drinks (soft or alcoholic) for £17/day, or unlimited soft drinks for £9.95/day, or 10 cocktails for £30. I opted for the latter. Cocktails were fair, being a little light on alcohol I felt. There is a show each evening, at 6.30 and 9.45, to accommodate the 2 restaurant settings. I found some of the shows a little poor, though, to be fair, 3 were particularly good. The Baltic Cruise visited Denmark (Copenhagen), Germany (Berlin), Finland (Helsinki), Estonia (Tallinn), Russia (St Petersburg) and Sweden (Stockholm). Trips vary in price. Mine cost from £29 to £129. I cant write about every trip here, but would comment as follows: Copenhagen - easy to do it alone - the city is within 2 miles of the port; Warnemunde (Germany) - I took the 12-hour trip to Berlin to see the Berlin Wall, Checkpoint Charlie etc etc. Its a full 12 hours and cost £129. I thought it was excellent. Warmunde is also a very nice place in its own right. Tallin - a beautiful little place with cobbled streets and worth a look. Again, I took a taxi from the port - £14. St Petersburg - 2 days are spent here. I personally found this place expensive, hostile, and totally unsuitable for wheelchair users. Plenty of shops. There are some lovely palaces and churches to see, but as they are not my thing, I took the evening canal cruise, which, at £39 was reasonable. You can buy Duty Free goods at the port if you do not wish to actually enter Russia. The Immigration process can be long-winded and frustrating. . Some of my friends attended the ballet, which they said was the best ever. Helsinki - this is quite an inoffensive place, and extremely clean. I took the tram ride around the city here and enjoyed it. A mix of shops catering for basic needs. Stockholm - the place I liked least. Unsuitable for disabled people due to cobbled streets and hills. I thought it was very expensive. As a guide, I ordered 2 cakes and 2 coffees that amounted to just under £24. Life aboard Magellan has its good and bad points. The best point for me was the fact its an ADULT ONLY ship. You can relax without noisy children around you. Food is certainly good, and staff are very attentive. Cabins are comfortable. Shows are typically of the holidaymaker ilk. The negatives? Drinks can soon add up on your onboard account, as can any other purchases. Trips can also add a huge cost to what appears to be a good value holiday. (My onboard bill was virtually the same as my cruise cost). Sometimes its difficult to find a place to sit. Also, for some odd reason, there is a LOT of vibration on this ship. Would I travel on Magellen again? Definitely YES, but I would not always use the arranged tours, as many can be made on foot or using buses and taxis. My cruise cost £749 for 12 nights. So for just over £60/day, you really cannot complain. Its a really excellent deal. Remember that tips are automatically added to your account at £5/day per person. One point to make though is that the suites advertised on the ship, advertising balcony views, invariably look out over the lifeboats, so not as good as you might imagine. Probably the best value is an outside cabin on Deck 6. Read Less
9 Helpful Votes
Sail Date: August 2016
We recently completed a Baltic cruise of 12 nights and followed on with a 7 night cruise of the Norwegian Fjords a (total of 19 nights) on the Magellan. We have cruised with a number of lines including Cunard, Celebrity, NCL P & O ... Read More
We recently completed a Baltic cruise of 12 nights and followed on with a 7 night cruise of the Norwegian Fjords a (total of 19 nights) on the Magellan. We have cruised with a number of lines including Cunard, Celebrity, NCL P & O (Australia), Costa and APT River Cruises and can say that the shipboard experience is very good and in terms of dining experience and presentation of public areas Magellan is equal to what we have experienced on other lines. The boarding process was seamless and assisted by staff taking you direct to your cabin - an experience not previously matched. Cabins were OK, roomy and functional, interior for the Baltic and an OG cabin for the Fjords. The cabins lacked the nice things (body lotion, pamper packs, in cabin movies etc) found on other cruise lines but we think that what was provided was great value. Dining times were slightly earlier starting, (conflicted slightly with excursion returns) but easily varied to a later sitting as required. The meal presentations were of equal standing to our prior our experience. Each course was small but totally sufficient. Quality was good in the main with some tough choices, Some tougher cuts of meat but your selection could ensure enjoyment of meals. I looked forward to poached eggs in the morning but struggled to get the egg cooked perfectly with the whites a bit raw, or if overcooked the yolk solid! We attended most shows and enjoyed the performances and performers. Not quite to our past experiences but good entertainment overall. We did a lot of reading and sedentary holiday activities but the daily sheet indicated many activities we could have participated in if we wanted to. The highlight of our trip was the ship's response to our request to hold a Cruise Critic Meet and Greet. There had been about 16 or so CC members on the roll call and the ship, through the Hotel Director and Future Cruise staff, were extremely helpful in facilitating both a welcome meeting (with invites) and a bridge tour followed by a farewell function with the Captain in attendance. Now that is one up on what we have previously experienced- well done and thank you to the staff involved. All CC members were thrilled by the experience. I had a problem paying my on board account with my pre-loaded cash card with the card declined for some reason on two occasions and had to scramble with cash to finalise the account, with no change left until I got onshore. My card worked OK externally but it is likely the card being processed electronically without my pin caused the rejection. Ports of call were fabulous, especially Tallinn, Warnemunde and St Petersburg. The Ports of Copenhagen Stockholm and Helsinki were short and more time could easliy be spent there- perhaps that's the next opportunity. We did our own excursions in these ports, many covered in Trip Advisor or via Cruise Critic forums. For the Norwegian Fjords, we did a couple of bus trips up the Trollstigen Road from both Aldasnes and Geiranger - hairy but extremely worthwhile, getting write ups in travel magazines. At some ports the ship had single landing doors open due to tide heights/gang plank issues which caused exit buildups and frustration. Other ports were a simple long or short walk as the towns presented themselves. We had some heavy seas in the North Sea but the ship remained comfortable and we did not suffer from too much movement. The ship did have a natural 'St Vitus Dance' evident but we seemed to get used to the shudder. The menu for the second trip seemed similar to the first trip, but we were not left wanting. A highlight was dining on the Captain's table with the Captain and Hotel Director hosting a group of other back to back passengers. We did try Raffles Bistro but with the menu essentially the same we preferred the service and plated meal sizes. In summary, the trips on the Magellan were excellent value and presentation and service very good. We enjoyed ourselves, meeting some lovely people - us being two of about 20 that were not British nationals! Read Less
14 Helpful Votes
Sail Date: August 2016
We chose this cruise for the itinerary,and the price was a factor too.the coach link from London Victoria was well organised and embarkation was very smooth.our cabin was better than we expected very spacious and plenty of hanging room.tv ... Read More
We chose this cruise for the itinerary,and the price was a factor too.the coach link from London Victoria was well organised and embarkation was very smooth.our cabin was better than we expected very spacious and plenty of hanging room.tv with flat screen,comfy beds and large window.the food was excellent with plenty of choice.the entertainment was professional and the guest speakers packed the theatre every time especially the ex customs officer.all the crew were attentive and pleasant,the drinks package was well worth it the ports on this cruise are very interesting and St Petersburg blew you away.we have cruised all over the world and this as been one of the best.we've been on posher cruises but this is friendlier and adults only.there is no tea and coffee making facilities in cabin but you can get round this by ordering room service at no extra charge.we would certainly cruise with cruise maritime again Read Less
18 Helpful Votes
Sail Date: July 2016
Over all the cruise was very good. We chose it for the itinerary. Staff, entertainment and food is first class. The Magellan lacks the 'wow factor' experienced on other cruises. The cabins were small and the general condition ... Read More
Over all the cruise was very good. We chose it for the itinerary. Staff, entertainment and food is first class. The Magellan lacks the 'wow factor' experienced on other cruises. The cabins were small and the general condition felt 'tired'. Towels were not good quality, no fridge in cabin and only one electric plug point. The ship was also noisy, engine juddering noise. Organisation was good. Service excellent and prices of drinks etc exceptional. Overall a good experience but would have liked a few more special touches. The staff work very hard and are very professional and helpful. The entertainment team are very good. Had a wonderful BIG Band ...Seven Steps on our particular cruise who were first class. The variety of entertainment in bars and lounges was poor. There were plenty of deck chairs and it was easy to find seats in all areas. Some excursions were a little expensive it is worth looking at doing your own thing. Read Less
4 Helpful Votes
Sail Date: July 2016
We chose C&MV for their cost and scheduling. Ship, Magellan, also possessed the amenities we desired. Once embarked we found our impressions gathered from the C&MV literature to have been accurate. Ship was clean, crew ... Read More
We chose C&MV for their cost and scheduling. Ship, Magellan, also possessed the amenities we desired. Once embarked we found our impressions gathered from the C&MV literature to have been accurate. Ship was clean, crew professional at all levels, food very good and shore visits as described. We like the adults only provision. We chose to go cruising as it afforded us a leisurely way to see an area (the Baltic and its nations) that we'd not spent a lot of time in. We also wanted to travel in a way that would allow us to spend a maximum amount of time with an older British friend that we've traveled extensively with in the past. He is in his mid 80s, my wife and I in early 70s. Both our friend and I have given up driving (our friend has given up completely, I have given up in England and to a limited extent on the continent). Thus a driving tour was ruled out. We also wanted to avoid the perturbations associated with bus touring - off the bus, eat your meal, go to bed, get up, get your bag down stairs, gobble down breakfast, get on the bus - wait for the slow to eat/act - set off for your next destination. This is not for the elderly! Dining aboard Magellan was a pleasant experience. Food was very good, well presented and properly served. Some of the more junior service staff did, however, seem slightly unsure of the finer points of service, but they always tried hard and were always pleasant and up-beat. Cabin, a standard plus twin inner was adequate in size, bed (queen size) was comfortable. Closet space a adequate with enough hangers provided, drawers adequate as well. We didn't come aboard for "entertainment" so didn't participate and thus can't comment. Lectures were, for the most part, good and contributed to more enjoyable shore visits.s The only area we found slightly lacking was our debarkation. Seas had come up, wind and tide against us for the approach into Tilbury. Ship would be late arriving and thus putting a wrench into many passenger's arrival plans (how would the party meeting you know you'd be late . . . Internet connectivity problematic). Crew returned luggage to staterooms, stateroom cleared, and then the wait for our arrival began with passengers spread all about the ship. Every lounge filled. If one needed help with luggage - fortunately our party of three did not - you might not get off the ship for two hours after we docked. My wife had hustled the two men off to a position that put us very near the front of the line. So, as soon as we were pier side and could clear customs and immigration we raced off the ship and found our party. I would also add that Tilbury is hard to find. We were driven from West Malling to Tilbury by a friend who had been a London taxi driver for many years. He had some difficulty in finding the C&MV facility. So you can see how difficult it would be like for a person, first time in the London area, to find Tilbury Port and the pier area where the ship would be . . . put up more and better signs! Read Less
4 Helpful Votes
Sail Date: September 2015
We had seen a number of pretty average reviews before our cruise and were expecting a reflection of that but I have to say we were pleasantly surprised on a number of levels: 1. The food was exceptionally good every day with a hint of ... Read More
We had seen a number of pretty average reviews before our cruise and were expecting a reflection of that but I have to say we were pleasantly surprised on a number of levels: 1. The food was exceptionally good every day with a hint of 'cordon blue' which we liked. The food had lots of flavour and was well presented and served. 2. The cabin, a junior suite, was exceptionally spacious and well appointed with loads of space. It was a pleasure to return to it in the evening. The cabin steward was friendly and attentive and cleaned our cabin beautifully twice each day. 3.The entertainment each evening proved to be somewhat variable but overall was satisfactory with some excellent individual shows. The viewing experience can be less than satisfactory if you are stuck behind one of the many columns situated around the auditorium. 4.Embarkation was very efficient and quicker than we expected, with our luggage arriving in good time. A similar positive experience when we disembarked at Tilbury. 5.The Gym was satisfactory with one machine out of action. All machines were clean. 6.The daily activities were a little skewed towards the older and maybe less mobile traveller which we found a little disappointing. We are 70 and 68 respectively but would appreciate some more challenging and useful activities. Maybe a short course on taking better pictures or maybe Tai Chi. This area is of course a very personal one! Many of the more active sessions seemed to happen soon after breakfast time which seemed a little strange we thought. 7. The outside deck areas were a little 'soul less' and not very inviting with large expanses of nothing on the top decks. A pity as the interior of the ship was well appointed and comfortable. 8. All the staff we came in contact with were helpful and professional which really contributed towards a positive and pleasurable cruise experience. Read Less
5 Helpful Votes
Sail Date: September 2015
Overall a lovely cruise, we had an outside cabin, with a window, which was spacious with plenty of hanging and storage space. All the staff on board were helpful and friendly. The food was very good especially in the buffet. Lunch in the ... Read More
Overall a lovely cruise, we had an outside cabin, with a window, which was spacious with plenty of hanging and storage space. All the staff on board were helpful and friendly. The food was very good especially in the buffet. Lunch in the restaurants could have been better but dinner in the Waldorf every evening was very good. Beware of the "All Inclusive £17 per head per day drinks package" because not every thing is included and the bar menu did not clearly show what was and what was not included also do not forget your plug adaptor as the shop didn't have any nor did reception. Apart from that we had a smashing time! Read Less
7 Helpful Votes
Sail Date: September 2015
Travelled with my sister and brother-in-law. My husband and I had been on five cruises before this one and this has to rate as the best. The food was superb with plenty of choice. It was available from 07.00 to 21.30 with midnight ... Read More
Travelled with my sister and brother-in-law. My husband and I had been on five cruises before this one and this has to rate as the best. The food was superb with plenty of choice. It was available from 07.00 to 21.30 with midnight snacks. Hot drinks were available 24/7 in the buffet. The cabins were well appointed with a big window and enough space and storage. We did see previous reviews and took extra coat hangers and we were glad we did. You do need a European adaptor if you have electrical equipment or chargers. The water in the taps is drinkable and it was fine. There are soap/shampoo dispensers in the showers. (We took soap because a previous review said bars of soap provided were very small.) We took alcohol in our cases and there was no problem getting it on the ship. Even in ports there were no checks when we re-boarded. However drinks weren't as expensive as we had thought. Long cocktails were £4.00, G & T £3.85, can of beer £2.85, can of coke £2.05. The entertainment was very good - you are never going to get West End show standards but the young people worked very hard. There was also a comedian on a couple of nights and an opera singer on another two nights who were excellent. On sea days the activities provided were varied - line dancing, ballroom dancing, quizzes, keep fit, lectures and crafts. Something for everyone. I couldn't fault anything on our cruise and the ports of call were all great destinations. The ship goes into moorings near the cities and the ship was met by the red tourist buses at each stop. We took the red bus in Copenhagen and Helsinki. Tallinn is only a 10 minute walk from the ship. We had to do organised excursions in St Petersburg. In Warnemunde we took the train, just outside the port, to Rostock. Only cost a couple of euros and about 20 minutes on train. Lady in station spoke English. We came back after lunch and then walked round Warnemunde which doesn't take very long. But nice to sit in one of the bars by the water and watch the world go by. In Stockholm there were complimentary buses to take us into the town but we did walk back to the ship, about 25 minutes. We took the opportunity of having speedy disembarkation at Tilbury. This gave us the opportunity to keep our cases with us overnight (instead of having to leave them outside our cabin by midnight). They were then stored in one of the bars in the morning and once we had landed in Tilbury we were off the ship within 15 minutes. This at no extra charge which really surprised me!! Buses took us and our bags to the car park and it was all very easy. Certainly easier than flying. Read Less
4 Helpful Votes
Sail Date: August 2015
In common with, I believe, a lot of people who had booked a cruise on the Magellan I was worried about what we might find. There was no need to. I am no seasoned cruiser and have not traveled on and of the big names company ships, but it ... Read More
In common with, I believe, a lot of people who had booked a cruise on the Magellan I was worried about what we might find. There was no need to. I am no seasoned cruiser and have not traveled on and of the big names company ships, but it is hard to see how they could be a lot better. There were three couples travelling together and we all agreed that we were more than happy with the ship. The crew were lovely and always helpful. A particular mention for our waiter Dedi and wine waiter Nikolay who made every evening meal enjoyable. The food was great and varied. The buffet was a good alternative, particularly for lunch and we rarely had trouble getting a seat, and as previously mentioned, when sharing with other couples it gave you the opportunity for a chat. Our cabin on deck 4 was an outside cabin with a picture window and plenty of space including loads of wardrobe space. There was vibration and some noise which didn't cause me any problems but was a small nuisance for my wife. Cabin was always spotless. Drinks were reasonable, a pint £3.30, a short and mixer a similar price. Unless you are a reasonably big drinker, the all inclusive package at £34 per couple, is not particularly good value. Travelling as a group of 6 I don't think I ever spent £34 in an evening on alcohol! All of the previously mentioned issues were never an issue for us except the entertainment team who tried hard and were enthusiastic but did hit a lot of wrong notes when singing some of the songs both in the show and in the Captains Bar after the main event. However the musician were excellent. Particularly the fantastic violin player and the guitarist. A special mention must be said for the guest comedian/singer Steve Terry. He was brilliant, funny and a great singer and very friendly when in his off duty time. He also did a spell in the cabaret area just singing and got the crowd on their feet dancing. Just a note, we were all in our early sixties and expected to see a lot of 75 + people on this trip but that was not the case. There was quite a spread of ages and it did not feel like a Saga cruise at al. This was a very enjoyable trip with some great cities to visit. Amazingly we had very sunny weather on all but one day. Read Less
7 Helpful Votes
Sail Date: August 2015
When we booked this cruise we werent sure on if we were taking a risk as so many bad reviews had been written by fear not! this was an amazing holiday and i would do it all over again. i was 16 at the time and this is also why we werre ... Read More
When we booked this cruise we werent sure on if we were taking a risk as so many bad reviews had been written by fear not! this was an amazing holiday and i would do it all over again. i was 16 at the time and this is also why we werre hesitant as the boat was 16s and over... going to be full of old people right? well yes it was but there were also a fair few youngens and there were plenty to do. we all made friends and we were in the nghtclub everynight until it shut and then we would go and find something else to do. the staff were amazing and couldnt have asked for better, all so polite and nothing was ever a problem even when we lost 4 ping pong balls off the side of the ship it wasnt an issue! the entertainment was awesome! everynight never failed to please me and my family and we had a wicked time. Entertainment throughout the day also. all of the staff became so friendly and the bar men were so lovely, remembered drinks orders and i have to give a shoutount to TUN the bar man who simply brightened up your night. He was ringing my brother in his room from the bar asking where he was and it was very amusing. ive been on a royal carribean cruise before and if i am honest i prefered this boat. a lot less room to get lost and because there wasnt as many poeple on board you felt more at home as everyone remmebered you and you could always find your family and friends. overall dont be put off by all these peopple moaning because it was simply wonderful and i couldnt fault anything! this is coming from a 16 year old who shared a boat with about 1000 old poeple for 12 nights. go book your cruise!! everything was always always clean with the toilets being cleaned every 15 minutes there couldnt be any improvement. beds made each morning and then turned down at night and when the toilet stopped working they just got a plumber to come fix it. it is as simple as just letting recpetion know if something in your room isnt working or broken and they fix it as soon as possible. afterall everything cannot be perfect. Read Less
3 Helpful Votes
Sail Date: March 2015
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & ... Read More
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & other staff were very helpful & friendly but were battling against the shortcomings of the ship. Our first night aboard we waited an hour before anyone offered us even a glass of water & there was little improvement throughout, the food was never hot & on one occasion there was water pouring through a light fitting as we were dining. Our cabin was large enough but hot water for the shower was unreliable as was flushing the toilet. The gym had no water available & all the instructions were available in 3 languages but not English!! The cruise director was very good but some of the other entertainment was less than professional Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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