6 Helpful Votes
Sail Date: October 2016
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew ... Read More
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew it must be said but most of them. We have submitted a long letter listing all the inadequacies we encountered on this 2 week debacle. There are 2 good things to be noted though: a) The food was plentiful, well presented and there was no known food poisoning. b) We were able to disembark occasionally. (Although even that was a fraught experience!) It was to be a cruise for my elderly mother and myself to have a wonderful experience allowing her to see the Northern Lights whilst she can. We planned and saved for some time and eventually left home for the trip of our lifetime. The last bit was meant to happen but unfortunately it become the trip of a lifetime for the wrong reasons. Read Less
11 Helpful Votes
Sail Date: October 2016
We considered travelling to Alaska to see the Aurora but the Magellan Northern Lights cruise offered a much cheaper alternative. To be honest looking at previous reviews I knew this would not be a luxury trip and I do not like cruises. I ... Read More
We considered travelling to Alaska to see the Aurora but the Magellan Northern Lights cruise offered a much cheaper alternative. To be honest looking at previous reviews I knew this would not be a luxury trip and I do not like cruises. I dislike all the extra hidden expense and being stuck with old people that only talk about their last cruise whilst eating themselves to death. I dislike seeing 20 stone people in their 40s and 50s with walking sticks struggling to get into lifts when they are young enough to use the stairs. This is humanity at its worst and typical of the type 2 diabetes epidemic in the west. That said we saw the Aurora and it was all worth the sleepless nights of listening to rumbling engines and noisy ventilation. My wife congratulated me for not snoring the entire trip when in fact she had little chance of hearing me over the din of the creaks and various other odd sounds this ship subjects you too not to mention your neighbours conversations because of the lack of soundproofing. We bought an expensive wine package but none of the crew understood how it worked and getting our pre paid wine was a chore. We opted to remove all tips as a result....£130 and tipped a few good crew. You get what you pay for and if you like departing and arriving in a aircraft hanger that leaks and with no direction from anyone then good luck. Tip - take as much alcohol in you baggage as you want and save £hundreds as no one checks. We took on an entire cocktail cabinet and a flask for hot coffee in the morning as there are no tea making facilities (well not unless you have a suite). It was I admit value for money with nice food. Do it once, and sleep for a week to recover is my motto if you want to see the Northern Lights, however I can see no other reason for travelling on this ship........round the world? my god! no way if you paid me. Read Less
18 Helpful Votes
Sail Date: August 2016
Second time on my birthday..the catering and waiting staff brought a sparkle birthday cake singing happy birthday...food was in plenty and of a very good standard and variety.. We could not fault our trip..I am a retired nurse and very ... Read More
Second time on my birthday..the catering and waiting staff brought a sparkle birthday cake singing happy birthday...food was in plenty and of a very good standard and variety.. We could not fault our trip..I am a retired nurse and very keen on good hygiene and the whole ship,cabins,food was A+++. I saw a programme rip off Britain with a passenger saying that paint affected him..I say rubbish...NO fumes whatsoever came from the paint.I use inhalers and it did not affect me at all....Maintenance and cleaning is high on the agenda and none of us found either the painting or cleaning obtrusive at all. Please go and enjoy your trip..highly recommend this company... Entertainment was really good,the cruise director was friendly ,the girls and boys of the entertainment troop were fabulous..service and waiters were friendly and caring.. The captain was very good at given out information of the routes and weather conditions.. Highly recommend.. Read Less
11 Helpful Votes
Sail Date: February 2016
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After ... Read More
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After a quick registration we were escorted to our cabin. Specious cabin with a double bed window and a lot of storage space. Our dinner was served at the Waldorf restaurant, good quality food and TOP service by our waiters Ashley and Ivan. We used our breakfast at Raffels buffet restaurant, the varierty of the food was excellent. A lot of fresh fruits. Restaurant can become crouwded due to people who remain sited after they have finished their breakfast, lunch or tee due to the cold weather. Reception staff was not very friendly and lost ?? a form for a refund request on our account statement. The saying "how colder the destination the older the passengers" was correct, we felt that we (age 46 & 55) were bringing down the avarage age on board. In relation to the destination of the cruise "North Cape" we were shocked about the high number of disabled people on board. During the evacuation drill we were the only ones waiting at the lifeboats for a long time. The lifts could not handle the high amount of olderly people. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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