7 Cruise & Maritime Voyages Magellan Cruise Reviews for Group and Theme Cruises to Europe - British Isles & Western

This was a mixed bag. I would love to give five stars, I think I should and I will explain why in a moment. Having been on the Marco Polo and loved it I was worried that i might not enjoy the Magellan as much and, if I'm honest, I ... Read More
This was a mixed bag. I would love to give five stars, I think I should and I will explain why in a moment. Having been on the Marco Polo and loved it I was worried that i might not enjoy the Magellan as much and, if I'm honest, I still love the Marco Polo but there was nothing I disliked about the Magellan it's just different. A bigger vessel which means more walking, which I find difficult, but it didn't stop my enjoyment of being at sea. This was a multi generational, themed cruise. Two things I said I would never do but for the most part the children were a pleasure to be with. I saw no bad behaviour at all. Another plus for me was the number of different nationalities on board, so many interesting conversations. The downside came with the first excursion, to Paris. We knew we would have some free time but we were dropped in the most expensive, and probably busiest area for traffic for three hours. The majority stayed in the area as the traffic was horrendous with no notice at all taken of Pedestrian crossings. The coach did not pick us up where we were told we had to get on by standing in the middle of a dangerously busy road as the driver's side was facing the pavement. There were many more pluses I'm pleased to say but all on our coach agreed that the Paris trip was an ordeal and badly managed. The cabin an inner was very comfortable and our Steward very attentive. Entertainment was hit and miss, the Magellan singers and dancers were very enjoyable. There was an Irish folk trio on 2 nights with more or less the same songs the second time and a comedian we could only watch for ten minutes, it was dreadful, but that's just my opinion of course. The Cricketers and Nick Hancock were always approachable and as someone who knows nothing about cricket I still enjoyed their company. Now the reason I wanted to give 5 stars but can't as several people were genuinely scared in Paris either of being lost or knocked down. There was a raffle on behalf of the the Lord's Taveners with several prizes, the first being a Cruise donated by CMV. Never having won more than a bottle of wine in a raffle we had no expectations but, and I still can't believe this, we won the Cruise. Not a three night mini cruise that we thought it might be but an 11 night British Isles Discovery Cruise. To say we are thrilled is an understatement and we can't wait. If it had been a less chaotic Paris excursion I would have had nothing really to complain about but I really believe, given that families with young children were also with us, that not enough thought was given to the area where we could be left to our own devices. A too short time aboard the Magellan, Crew were brilliant, Magellan's own entertainers and the Cruise Director gave their all, and thank you CMV, we can't wait to come back. Read Less
Sail Date October 2018
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did ... Read More
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did have a fantastic line up of acts from our era so we decided to jump in and book it. We took the upgrade which included the drinks package and gratuities and an outside cabin which seemed ok to us. We booked through cruise 1st who were efficient in the beginning but let us down when it came to booking parking at Newcastle.It took us weeks to sort it out and finally after saying they could not book it, CMV ended up doing so.No vouchers arrived so contact with Australia was necessary in order to get one sent by email which we printed off and all went well at Newcastle. We have never had such an efficient and quick embarkation as we had at Newcastle and the same was true on our disembarkation. Newcastle has really got it's act together, something other ports to take a lesson from. We were shown to our cabin 6064 and found it bigger than other ships and a double shower was very good.The walls had sticky finger prints all over as had the doors and wardrobe doors, otherwise it was clean and had a kettle, hairdryer but no fridge. We found the ship quite easy to get around with all the bars etc on the same deck but finding the Waldorf MDR took a bit of getting used to. We did not like the house wine offered with the drinks package ( dry rough Spanish plonk) so went without with our evening meal ( CMV need to look at this, we will not have the drinks package again and the only beer available my husband found undrinkable). The food left much to be desired, having read some good reviews on the food by other cruisers we can only assume that as this was a charter the usual chef was on holiday. We enjoyed 2 main meals but not much else.Very poor cheap ingredients( Talapia fish for example) buffet food varied but often luke warm , bland or just unappealing. We went onshore and bought a decent meal out when in port as I believe did some of the crew! It was only the superb entertainment and the bands which made this cruise enjoyable and the lovely people we met but I cannot imagine we would go on Magellan again if the food is standard. Pity because we liked a lot about the ship, cabin etc. MDR staff very good but bar staff left much to be desired at times as did buffet staff and the officers rarely acknowledged passengers in passing. Too many nationalities , many having little or poor English and we saw quite a bit of friction between them as some seemed less efficient than others. Read Less
Sail Date September 2017
Got back today. We sailed from Tilbury, having used the Victoria Coach Shuttle service. This ran smoothly and professionally. Embarkation was the same ( the only problem were the passengers who insisted that they were far more important ... Read More
Got back today. We sailed from Tilbury, having used the Victoria Coach Shuttle service. This ran smoothly and professionally. Embarkation was the same ( the only problem were the passengers who insisted that they were far more important than anyone else ). Our cabin was spotlesss and apart from being too hot ( maintenance staff soon rectified this ) was very comfortable. Dining on the first evening was not pleasant, as all those allocated to their particular restaurant were kept waiting outside the restaurant until the doors were opened. Again the behaviour of some passengers pushing and shoving left a lot to be desired. The food was expertly presented, but nothing special. As a result of this we chose to use the buffet restaurant for the remainder, We had to choose our moment as it was very popular. The entertainment catered for everyone - classical violinists / lounge music or cabaret. Last night we chose to watch the pantomime. It was SO BAD...it ended up being really funny !! The drinks were, I thought, very reasonably priced. I would say that the level of service was 99% good - the exception being the drinks waiter we had for the restaurant meal. Very pompous but it could have been a language problem Our our disembarkation when visiting Amsterdam was smooth and the visit itself enjoyable but there are mad bicyclists EVERYWHERE, and their rules of the road differ vastly from the UK. Getting back on the ship was a nightmare - only one x-ray machine working. Much heightened security at Antwerp Xmas Market for obvious reasons, but loved it!! Read Less
Sail Date December 2016
My Daughter, her husband, my Wife and I spent three nights on the Magellen for a short Christmas Cruise to Amsterdam and Antwerp, we had a nice time but it could have been so much better. Transfer from the long stay car park was very ... Read More
My Daughter, her husband, my Wife and I spent three nights on the Magellen for a short Christmas Cruise to Amsterdam and Antwerp, we had a nice time but it could have been so much better. Transfer from the long stay car park was very quick, as was check in, the baggage arrived at the cabin within 15 minutes. A very good start. The ship has a good balance of communal areas, bars and shops, all very clean and spotless. Sinatra’s became our choice as the new English Tavern (replacing the nightclub) played very loud rock music most of the time, not our choice when we wanted to talk to each other. Service was good and fairly prompt, one thing we noticed was the charge for a mixer drink was the price of a can/bottle rather than a splash, if you have a vodka and coke ask for the can and add your own splash. other drinks were reasonably priced. We had a Superior cabin on deck six, it was very spacious and clean. The cabin attendant was not very attentive but he was very friendly, I am sure if we needed anything he would have helped. The downside for us was the quality of the dinning. We were placed in the Waldorf restaurant, which on appearance looked very nice, but unfortunately the quality of the food and the service is on a par with one/two star dinning. The evening “fine dining” experience (6 courses) is delivered at speed, just over an hour, and thrown at you from all angles. I don’t think they know of service from the left, dishes were delivered across table, stretched across other dinners and delivered to hand in some instance. The quality matched the service, pasta was gloopy and could be cut into slices, sauces had films of oil on them and meat very dry. Breakfast had the usual extensive choice but looked like it had been thrown onto the serving dishes. The Waldorf had the slowest omelette cook I have encountered, using one small frying pan rather than a grill. Breakfast on disembarkation morning was chaos in every restaurant, the ship cannot cope with everyone arriving for food at once. Not enough seating, cutlery or cups, I didn’t get a chance to experience if there was enough food. Everybody had to vacate their cabins by 7am, if they staggered checkout this might avoid this problem. Leaving the ship was straightforward and hassle free, it didn’t look like anybody paid attention to the disembarkation time slot but queues did keep moving and transfer busses were frequent. My first impressions of the Magellan were very good, unfortunately the quality of the dinning service and food would drive me mad on a sailing any longer than three days. In fact, if I had paid full cabin price I would be complaining formally rather than adding a review. This is such a shame for what is a nice cruising environment and a very pleasant ship. Read Less
Sail Date December 2016
The embarkation process was very quick and easy which was appreciated after a very long journey. Our cabin was clean and tidy but thought the balcony was small.[little bit noisy] The ship was bigger then any others we had been on ... Read More
The embarkation process was very quick and easy which was appreciated after a very long journey. Our cabin was clean and tidy but thought the balcony was small.[little bit noisy] The ship was bigger then any others we had been on and seemed without much character We were on 2nd sitting for dining and found the staff very good MR.sabari and giving us much attention,with a smiling face.we love it,even in busy time he showing a warm smile and the way service is great.we never had these kind of service and conversation.The food was ok but have had better on other cruises. The entertainment was the worst by far we have seen over the years with cmv seeming to love ex Britain's got talent losers or lookalikes their main offering which is not what you expect. The shops were ok but the staffs attitude and service were very poor. In summary, every thing was average..except dining experience. Read Less
Sail Date December 2016
Just returned from a 3 night cruise with my partner from london to amsterdam then onto antwerp. Overall, i had a wonderful holiday. In regards to some of the things I experienced on the ship, at times i was flabbergasted and felt compelled ... Read More
Just returned from a 3 night cruise with my partner from london to amsterdam then onto antwerp. Overall, i had a wonderful holiday. In regards to some of the things I experienced on the ship, at times i was flabbergasted and felt compelled to write this review, . PROS . Waldorf restaurant in the evenings is wonderful. Ample menu, good food, Mostly good service (I'll come back to this). . Ship very clean. Our cabin was very comfortable. . Evening shows entertaining, well scripted, brilliant dancers and singers . Very relaxed atmosphere- the friendliest cruise I have been on and we found the other guests to be great company.(good mixture of ages too) . Destinations were amazing. We had a thoroughly good time on shore and id love to return to Amsterdam. Port staff also really friendly, helpful and welcoming CONS . Lunch in the top 'informal' restaurant has not nearly enough seating and the food selection was very poor. . Hot tub was cold... too cold to even attempt to get in . We arrived late in both ports by 1hour- 1.5 hours . No drinks packages- something most cruisers expect as standard. (my bar bill cost me a small fortune!!) . And now my biggest complaint- Poorly trained/selected staff that could use some serious senior management. The restaurant staff were fairly professional, however they do require some English lessons on key restaurant terms ( a confusing couple of episodes re 'lemonade' and the wrong starters). RECEPETION... front of house and the face of any business... absolutely dismal. I took a dislike to one girl with a face like a wet weekend and a serious attitude problem- the others were not great either. ( I think she was head receptionist which is where these issues may lie). They seemed to have no regard for passenger welfare, solving issues or being remotely helpful... every time i went to the desk it was chaos and nobody knew what was going on. Bar staff all seemed to be doing their job efficiently, particularly one guy in the Tavener pub who was one of the only members of staff i came across who seemed happy to be there and actually engaged with guests. Some port staff were very rude and unhelpful- smoking in front of guests also- The biggest NO NO of tourism- very unprofessional At times the cruise was chaotic, stemming from the lack of staff ability and organisation. I would seriously recommend the management of this company travel with other cruise liners to get a feel for what good customer service is. Read Less
Sail Date December 2016
Booked through Gardeners World, viewing gardens Dublin, Scillies, Guernsey, France. I was a first time cruiser. Very concerned regarding reviews however went with open mind. Had a wonderful time, food very good, previous remarks were very ... Read More
Booked through Gardeners World, viewing gardens Dublin, Scillies, Guernsey, France. I was a first time cruiser. Very concerned regarding reviews however went with open mind. Had a wonderful time, food very good, previous remarks were very negative but I couldn't find fault. All meat dishes were tasty and tender. Desserts and cakes were varied and good. Tea was a real treat. 5 course dinner so each course was small but needed to be to get through all 5 courses. We ate breakfast and lunch in Bistro and enjoyed the many dishes on offer. Entertainment was to a good standard and the ballet/dance troupe were excellent as was the band. Singers were good overall,costumes were very good. All staff were very helpful and friendly. Very high hygiene standards throughout ship, staff administered hand gel every meal time. Shore excursions good, I thought reasonably good value all except Monets garden which was expensive as entry ticket was marked 8 euros so it seemed a lot for the coach trip (£67). I agree ship engines are noisy but it didn't spoil my enjoyment of the cruise. Cabin was upgraded and back of ship floor 5, quite enough room , very comfortable beds, excellent shower. Yes I would go again. Read Less
Sail Date July 2016
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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