24 Helpful Votes
Sail Date: March 2016
This was our first cruise so we have nothing to compare it with but were a bit wary given some of the bad reviews this ship and company get. Tilbury is an odd port and probably needed refurbishment 40 years ago, it still does and after ... Read More
This was our first cruise so we have nothing to compare it with but were a bit wary given some of the bad reviews this ship and company get. Tilbury is an odd port and probably needed refurbishment 40 years ago, it still does and after a bit of chaos at the long term car park the embarkation process was very efficient. From starting the process to boarding the ship and being shown straight to our cabin was no more than 15 minutes. The meet and greet on board was good and within minutes we had dropped out hand luggage off and were free to explore. The ship is not huge, which appealed to us. Everything was immaculate and there was constant cleaning and polishing going on throughout the entire voyage, along with window cleaning and painting whenever the ship was in port. There are staff dispensing anti-bac at all times in every place food is served. There were various activities for most sea days, quizzes, art, a choir and entertainment. We didn't go to much of the 'on stage' entertainment as it wasn't our style (singing and dancing) but there is also an excellent resident pianist who plays regularly in one of the smaller bars and a fantastic piano and violin duet who played 3 or 4 times a day in one of the other bars, they were stunning. Other people enjoyed the main entertainment so there was a variety of styles to suit taste. The guest cabaret (comedy and music) was very old hat, Frank Spencer impressions and lots of jokes around impotence, some people found him funny, he was a better singer than comedian. Some of the guest lectures were interesting, a bit more variety would have been good. The food was very good, always a choice of self serve or restaurant. While occasionally the soup wasn't hot there was always a good choice, it was always well presented and served with a smile. I am veggie and was always well catered for with a choice of menu. While the breakfast staff were not always overly cheerful or interactive the evening dinner service was good humoured, professional and always served with beaming smiles. Our waiter, Thant, remembered our particular likes and dislikes and was always ready to change anything that wasn't to someone's liking (eg blue cheese on the cheese and biscuits) and remembered this for next time. Portion sizes were very good, not excessive but more than adequate. Lunch was 3 courses, though staff were also happy to just do the soup if requested, 3 courses were not compulsory (!) dinner was a minimum of 5 courses with fresh pizza available 12-6 and afternoon tea 3.30-4.30 plus late night snacks handed around in all bars around 11/11.30. I'm sure no-one could possibly go hungry. Drinks are very reasonable, there is a drinks package at £17pp per night but bar prices are normal, fairly cheap, pub prices. Wine packages are offered a few days into the trip for those who don't want the full drinks package. We just bought drinks as we went along and had a very reasonable bill at the end of the trip. Shore excursions are expensive, in most places we just did our own thing. Amsterdam was an easy walk from port to city centre and there were buses for the less mobile. In the Faroe Islands we did a trip which was good but at £37 expensive for 2.5 hours. In Iceland we did our own thing, there was a port shuttle available at £12 but a local bus is £6 return and went every 20 minutes. In Orkney there was a free shuttle provided locally and we were greeted by Tourist Info staff, the whole town was geared up for our visit (even the local vicar was sat in the Cathedral on his laptop in case anyone wanted a chat, there were welcome signs in shops) and we were "piped off' by a bagpipe and drum band. Disembarkment was a little chaotic but not unreasonable for getting 1,200 people and their luggage off a ship. The staff were very friendly, the Captain informative and also funny. We had one pretty rough sea day as we left Iceland when most activities were cancelled and we were catching wine glasses and fellow passengers as they slid around the ship. Listening to some fellow passengers whinging and wining as we left the ship it was hard to believe we had been on the same cruise, while I'm sure there will have been some genuine mishaps or problems some people just seemed to be looking for problems "there wasn't even a mint on our pillow at night" was one person's moan about why he would never use CMV again... Read Less
2 Helpful Votes
Sail Date: October 2015
This was our first cruise so we did not know what to expect . Well we did not need to worry because it was excellent from start to finish . Our cabin was very comfy lots of wardrobe space , bathroom was good, shower excellent, and we had ... Read More
This was our first cruise so we did not know what to expect . Well we did not need to worry because it was excellent from start to finish . Our cabin was very comfy lots of wardrobe space , bathroom was good, shower excellent, and we had a window which was a bonus . The restaurants were excellent the bistro could get busy but that wasn't a problem for us , plenty off choice and lots of it . Entertainment was good and all the staff were excellent could not do enough for you . The excursions were very well organised although I think some were a bit expensive , but very interesting . All in all we had a great time and we would defiantly book to go on the Magellan again . Read Less
7 Helpful Votes
Sail Date: September 2015
We have just returned from an autumn Fjords cruise on Magallen. We are over 60s and quite difficult to please so I would like to dispel all the negative comments about this ship. We really enjoyed our cruise due to all the high standards ... Read More
We have just returned from an autumn Fjords cruise on Magallen. We are over 60s and quite difficult to please so I would like to dispel all the negative comments about this ship. We really enjoyed our cruise due to all the high standards on board and the amazingly friendly and efficient staff. The whole ship was spotlessly clean and, although an older ship, was run run absolutely efficiently. We had a spacious twin cabin on Deck 6 with a picture window, which was kept very clean and tidy by our cabin steward, a lovely girl from the Ukraine, who was very welcoming and friendly and added to our enjoyable experience on board. We ate in the buffet restaurant each day as we prefer to eat informally and the food was delicious with the chef providing attractive and varied food every day. We understand that the dining in the formal restaurants was superb as well. The waiting staff were efficient and friendly and nothing was too much trouble for them. They looked very smart and kept the whole buffet area clean and spotless. We attended some talks and activities and enjoyed these. There was entertainment provided every evening which we did not attend but with which other passengers were very happy. Even on a ship capable of taking 1400 passengers we could always find a quiet spot up on the top decks and enjoy the scenery passing by. Deck chairs and loungers were provided and lovely cosy blankets for the chillier times. There were also many lounges and bars to sit in and drink under cover in the warm. We encountered some rough seas with three metre high waves but they hardly made any impression on the Magallen and we could walk about the ship easily and the lifts still functioned well. We could not hear any engine noise where we were on deck 6 apart from the thrusters when we were coming into dock, which is understandable. The air conditioning was easily adjusted with the control on the ceiling. The excursions were interesting and the fjords were lovely and although this is an older ship, we would recommend this ship and cruise. Read Less
10 Helpful Votes
Sail Date: August 2015
Just returned from a great cruise to St Petersburg on CMV's Magellan and thought I'd write a note to allay the fears of others who may have been concerned about some of the early reviews. To cut to the chase, CMV offer very good ... Read More
Just returned from a great cruise to St Petersburg on CMV's Magellan and thought I'd write a note to allay the fears of others who may have been concerned about some of the early reviews. To cut to the chase, CMV offer very good value but you don't get all the frills that I suspect you'd expect from more expensive cruise lines with newer megaships and all mod cons. You're going to be upset if you want a champagne lifestyle for beer prices, but if you want to travel comfortably on a pleasant ship with an excellent crew then read on. As we live in SE London, the coach transfer from Victoria made sense, and was reasonable value at £25 return. Embarkation was straightforward and cases soon arrived at our outside cabin on deck 6 - clean, quiet, surprisingly spacious with plenty of storage space, very comfortable beds and a great powerful shower. Take extra hangers though, if you're packing clothes for more than a week or so. The ship itself is a nice size - large enough to be able to find some space to oneself if you want to escape, but small enough to feel like a ship rather than floating apartment complex. There's plenty of deck space but the sheltered spots are taken quickly; the pools are small (think dip rather than lengths). Sinatra's Bar was a nice place for a cocktail or evening drink, listening to the pianist and Hampton's Bar was a treat in the late evening when the superb pianist and violinist played some lovely classical pieces (and more modern songs that had been rearranged in a classical way). Shows in the main lounge were of a decent standard, with excellent choreography, dancing and lighting occasionally let down by average singing from some performers. The house band are superb. More variety in the style and format of shows would be nice and sight lines in the main theatre are tricky - too many pillars and screens make it difficult to find chairs with an unblocked view. The two restaurants are comfortable and self-service buffet area fine if you would prefer a more relaxed setting...as long as you avoid the busiest periods when finding a place to sit could be quite challenging. A tip - breakfast in bed is free and you avoid the crowds, so if you're happy with fruit, cereal, yoghurt, juice, toast and tea/coffee this is a very nice option. As for the food generally, it was always at least adequate and often rather better than that; not haute cuisine but decent. House wines were good (£15 a bottle for Spanish reds and whites) but if you move up the wine list to spend in the low to mid £20s you don't get a big jump in quality. Cocktails and spirits are cheap - around £3.50 each. We took advantage of the £85 voucher offer for five bottles of wine and ten litres of water, which worked perfectly for us; the £17 per day drinks package may work for people who expect to drink a lot more. Sadly tea and coffee were a let-down. You can pay extra for decent coffees but the standard fare was average at best, and tea tasted mostly of chlorinated water. PS CMV, no cruise line offering a "traditional British" experience should allow Lipton tea anywhere near their ships - inexcusable tasteless brew! The crew work incredibly hard and were unfailingly friendly and helpful. We couldn't praise them highly enough and there were numerous examples of them going the extra mile to help people have a great time on board. There were plenty of activities available, geared often for an older age group; if CMV would like to attract more younger customers this is an area they might want to develop - quizzes, craft classes and ballroom dancing appeal to a particular demographic.... And some more lectures/talks about the ports would be nice too - beyond a sales pitch for the ship's excursions. Talking of those, we mostly did our own thing but the ship excursion from Warnemunde to Schwerin Castle in Germany was excellent, and we appreciated the free shuttle buses laid on in a number of the other ports. A very full two day package we organised with SPB Tours in St Petersburg was absolutely superb and I'd wholeheartedly recommend it for people who want to be a bit more adventurous than the ship's coach tours. In summary, we booked this cruise for the itinerary rather than the ship and were a little worried about the latter. We needn't have worried - we had a great time and perhaps the best way I could conclude this review is to say that if Magellan was doing another itinerary I was interested in, I'd have no hesitation in booking again if the price was right. It's good value at the discounted and two for one prices you can often get from CMV - perhaps less so at the full sticker price, but I'm not sure many people paid that. Read Less
1 Helpful Vote
Sail Date: June 2015
Embarkation at Tilbury was efficient and well organised. We had ocean view room on deck 5. Spacious and clean. Plenty of hanging space and hangers. Shower room was a good size with powerful shower. Our cabin guy, Constancio, was ... Read More
Embarkation at Tilbury was efficient and well organised. We had ocean view room on deck 5. Spacious and clean. Plenty of hanging space and hangers. Shower room was a good size with powerful shower. Our cabin guy, Constancio, was excellent. Very thorough and professional, polite and spoke good English. The understanding of English from some of the front-line staff was poor. Also some basic information on arrival could have been better ie: food was being served on arrival, lifeboat number was on life-jacket as well as on cruise card. This would have saved us from being in the wrong area, but also because staff didn't understand our question, in English! Also staff just stood waving paddles with numbers on instead of explaining they were to indicate which lifeboat group you were in. Daytime activities could have been better although we were happy to relax and read. Evening entertainment a bit 'sad' but the guest entertainer, Steve Terry, was excellent. Also Richard, the cruise director was excellent. Would advise people not to book an excursion in Eidfjord which includes nature centre, waste of money. Excellent day in Bergen, made all the better by beautiful weather. Flam railway trip also very good. We dined in the Waldorf and found the food excellent. We were also blessed with good companions on our table. We chose to breakfast in the Kensington and lunched in the bistro. My only criticism would be guests not using the sanitising gel on entering the food places and also not using the tongs provided to retrieve their food. Come on, we're all grown ups and are well aware of noro-virus so buck up and consider your fellow passengers if not yourself. The midnight buffet and food carvings was amazing but again a few people spoiled it by being greedy and not leaving certain foods for others. Did you really need 6 large prawns on your plate??? Disembarkation was also well organised and efficient. Would definitely cruise with CMV again. Read Less
6 Helpful Votes
Sail Date: June 2015
I booked this cruise just ten days before departure, and was stupid enough to read the reviews after booking. Must say I was dreading the experience as all the reviews were extremely negative. Anyway I think I must have been on the wrong ... Read More
I booked this cruise just ten days before departure, and was stupid enough to read the reviews after booking. Must say I was dreading the experience as all the reviews were extremely negative. Anyway I think I must have been on the wrong ship. Despite some difficulty getting the tickets due to my late booking I found the the cruise to be a wonderful experience. Our luggage was taken from us at Tilbury car park and returned outside our cabin on board ship. Our cabin an outside one on deck 6 was emmaculate. The crossing was smooth and the food was of excellent quality and plentiful. The crew were so polite and helpful at every juncture particularly Dina our cabin steward who was always bright and sunny and our waiters in the Waldorf restaurant Shelfii and Serhii. Alright the entertainment wasn't West End quality but it was made up for with enthusiasm. If you are going on a cruise for the first time don't lay the negative reviews put you off. Go with an open mind and I'm sure you will be positively surprised. After all you can't please all of the people all of the time. Will certainly book again with this company on board this ship. Should add this is the first time I've ever been compelled to write a review about anything. Read Less
Sail Date: June 2015
Had a lovely time on the Magellan sailing to Amsterdam and Antwerp, a very nice ship.. Very good prices in the bars, food was very nice especially the evening meals..Beds were really comfortable... I can't really see why people are so ... Read More
Had a lovely time on the Magellan sailing to Amsterdam and Antwerp, a very nice ship.. Very good prices in the bars, food was very nice especially the evening meals..Beds were really comfortable... I can't really see why people are so negative about this ship... this was myself and my daughters first cruise and we enjoyed it very much... We would definitely go on this ship again... Lovely!! Read Less
2 Helpful Votes
Sail Date: April 2015
I boarded the Megallan in Dundee and our cruise finished in Newcastle. Boarding was very easy and quick, leaving was even quicker as we had a train to catch and the staff ensured we got off early so we could catch it. All of the staff on ... Read More
I boarded the Megallan in Dundee and our cruise finished in Newcastle. Boarding was very easy and quick, leaving was even quicker as we had a train to catch and the staff ensured we got off early so we could catch it. All of the staff on board the ship were excellent, all spoke English well and they had clearly been trained in customer service. Our Cabin was spotless with very comfy beds and lovely new cotton sheets, good quality duvets and pillows. We had a power shower and were issued with clean towels every day. We had first sitting in the Kensington Restaurant. Each evening we had a wonderful five course hot meal with coffee. The service was excellent and the food good quality. Breakfast was a bit of a free for all though, food was good and plentiful but we preferred to eat at Raffles for breakfast, as you could have as much tea and juice as you wished. We also had afternoon tea and lunch at Raffles because it was less formal. You can also eat outside on the deck if you wish. There is lots of food, with lots of choice. Furthermore, for £17 a day you can drink as much wine, cocktails, soft drinks, beers and spirits as you wish. The red house wine is very drinkable! We did our own thing on land. There is not a lot to do in Flam or Eidfiord except walk or go on the train in Flam.It is much cheaper to do your own thing. In Bergan you can get a Bergan Card for £20, which gives you free access to museums, art galleries and the Funicular Railway, this is very good value. Entertainment on board the ship was good and the speaker was excellent however, the theatre is badly designed with lots of "blind spots". There is a lack of seats on board, with a lot of wasted space in Scotts Nightclub which I never saw anyone in! Also, there is no shop on board to buy toiletries, papers, magazines etc. In addition to this, the library has lots of books but they are locked away for most of the day, which I couldn't quite understand. This was our first cruise so we have nothing to compare it too. We asked some other couples on board who had cruised before how it compared to other cruses. One couple said very well because it was a small ship and this is what they preferred, another couple said it wasn't as good. Either way we enjoyed it! Read Less
3 Helpful Votes
Sail Date: April 2015
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much ... Read More
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much better than flying. The cabin was small but perfectly clean and comfortable and was serviced twice a day by the lovely Natalia - tidied and beds made each morning. Each evening the bed was turned down, blinds drawn and the side light left on to ensure a welcoming ambiance on our return to the cabin at night. Bathroom again small but serviceable, with a great shower , although extra lighting in here would be better. The Waldorf restaurant was superb- beautiful and well presented food with friendly and efficient staff and Silver Service. Excellent selection of food, including at the Raffles Bistro upstairs. Entertainment was better than we expected - Rhys was great compering the daily quiz among other things, the band were excellent, particularly Katerina on the violin plus the chap on the saxophone, also the pianist (accompanying the singer Melissa) was really good. Waiting staff were always busy but remembered whole lists of orders and who they were for. Excursions were expensive, but on a par with other cruise lines. Lectures on the local area, etc, were really informative . My spouse became unwell during the cruise and had to be admitted to the Ship's Infirmary - the experience from start to finish was professional and reassuring, giving us great confidence . The doctor Ivan and nurse Bran were thorough, explaining everything clearly and giving advice and reassurance as well as the essential medical care and recommendations for ongoing treatment. This included a consultation via the internet with a land based Cardiologist - very impressive. They dealt with the Travel Insurance company directly and we had no expensive calls to make. Wi-fi on board was free, although slow at times, but we were crossing the North Sea ! For the price, we were really impressed with this cruise and will definitely be sailing with CMV again. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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