47 Helpful Votes
Sail Date: March 2016
Having spent a lifetime sailing and never having seen the point of cruising in a big ship my wife finally persuaded me that is what we were going to do. She had enjoyed Christmas shopping trip on Marco Polo with a friend and was keen to ... Read More
Having spent a lifetime sailing and never having seen the point of cruising in a big ship my wife finally persuaded me that is what we were going to do. She had enjoyed Christmas shopping trip on Marco Polo with a friend and was keen to see the fjords so I read the reviews of Magellan and having enjoyed a tremendous week I have come to the conclusion that the detrimental reviews are more about the reviewer than the ship. We met several people who seemed to be there just to moan and that was before they had even boarded Fortunately we didn't have to eat with them. Yes Magellan rolls when the sea is rough, so does everything else that floats, some more than others. I forgot to unscrew the inclinometer from my own boat and take it but I didn't notice a permanent list or anything more than the usual heel in the wind and when she navigated tight bends. Yes she is an elderly lady but she is kept beautifully clean and the crew were marvellous. Nothing appeared to be too much for them. The cabin was spotless, the odd creak from a ship underway doesn't keep me awake. I rate excellent based on what I pay and CMV give tremendous value for money. The Port of Tilbury does have more than a few problems none of which are in CMV's control. It is very convenient for us as we live on the Essex Coast and no doubt for the millions of others living close to London but access by road can be a problem so allow plenty of time. Would we sail on Magellan again - we have already booked. Read Less
35 Helpful Votes
Sail Date: March 2016
Four of us booked a Fjord cruise having never cruised before, we were a little worried by the varying reviews on the Magellan, however all we can do is give our honest opinion....we loved it. On arrival at tilbury there was a little bit of ... Read More
Four of us booked a Fjord cruise having never cruised before, we were a little worried by the varying reviews on the Magellan, however all we can do is give our honest opinion....we loved it. On arrival at tilbury there was a little bit of a hold up as the last trip had arrived back late so there was a two hour of the ship trying to play catch up. After that slight hiccup everything was super. Our cabin, an inner was roomy, very comfortable beds, plenty of wardrobe and drawer space and the bathroom a decent size. The food on the ship was lovely, though we heard grumbling a of 'small portions' there was 5 courses every evening...how much do people really want to eat. Breakfast, plenty of choice from continental to full English. Breakfast not being long over then lunch, again something for everyone. Afternoon tea from 3ish...who could possibly eat any more? The staff on board we met were all very friendly, happy to chat and a pleasure to talk to. We were undecided as to take the drinks package...we did and when we cruise again we would probably not use the drinks package as the drinks were on par with UK pub prices. So unless you drink quite a lot, it's probably cheaper to pay for drinks as you go. We took a couple of the trips, but we all felt that the trips we took, could have been booked and arrange very easily independently, just do a bit of homework before you travel. Around the ship all he areas are spotlessly clean, there seems to be a staff member cleaning all the time. The ship,is immaculate. Not really sure why the ratings are only three star...we will certainly book again...loved every moment....well done! Don't worry about the negative reviews on the Magellan....we loved it! Read Less
11 Helpful Votes
Sail Date: March 2016
We chose this cruise because we had always wanted to visit the Norwegian Fjords. We got a buy one get one free offer. The facilities on the ship were excellent. It was all very clean. The food choice was amazing and the staff were very ... Read More
We chose this cruise because we had always wanted to visit the Norwegian Fjords. We got a buy one get one free offer. The facilities on the ship were excellent. It was all very clean. The food choice was amazing and the staff were very friendly and polite! The entertainment was brilliant and the comedian was very good indeed. I'd never had a cocktail before, but now I think that they're lovely!! The musical entertainment was superb, especially the pianist and the violinist. There was also a large number of shore excursions to choose from. The guides were very knowledgeable and friendly. The Captain went around and spoke to people, which we thought was very nice and he seemed a really nice guy. All of the staff worked incredibly hard and they were always very attentive and smartly dressed. All in all a superb cruising experience and we would go again! Read Less
23 Helpful Votes
Sail Date: February 2016
As this was our first cruise we were very apprehensive, especially when seeing the very mixed reviews previously, however, we can honestly say the experience was thoroughly enjoyable. We took out the drinks package, but in all honesty ... Read More
As this was our first cruise we were very apprehensive, especially when seeing the very mixed reviews previously, however, we can honestly say the experience was thoroughly enjoyable. We took out the drinks package, but in all honesty if you are not big drinkers, (as we are not) it was not worth it, the drinks were reasonably priced eg, £3.20 for a large larger/beer, £5.00 for a large glass of wine to have with dinner. The staff were polite and efficient, entertainment was good, with a variety of options available during the day, lectures, craft, sport, games but to name a few. The entertainment staff were friendly and professional. It was a shame to hear others complaining about the portion sizes at evening Dinner, the portions were sufficient, bearing in mind you could have a 4 course option every evening. For those wanting "larger portions" then the "all you can eat" Raffles buffet would have been the right option!! On the point of Raffles!!, it was difficult to get a seat on occasions, this was predominantly due to the fact that once guests had eaten they remained at the tables, chatting, most annoying when they can see other guests struggling to find seat to have their meals. This was not a fault of the ship/crew, but other inconsiderate diners!! There was a daily bulletin providing all the information you needed for the following day, this was clearly set out and easy to follow. Excursions: now these were expensive and how the company had the "cheek" to charge the prices they did for some of the excursions amazes me. The stop off destinations were very scenic and nice places to visit, it was a shame the Northern Lights were a little elusive, but alas they can not be ordered to show when you are there!! This however did not take away the enjoyment of the cruise. Would we go on another cruise - Yes Would we go back on the Magellan - Yes Read Less
18 Helpful Votes
Sail Date: January 2016
I have just returned from MV Magellan’s cruise to the Amazon, West Indies and the Azores. I wanted to share my experiences with you and to thank you so much for the trip of a lifetime. I took my late husband’s niece with me; for ... Read More
I have just returned from MV Magellan’s cruise to the Amazon, West Indies and the Azores. I wanted to share my experiences with you and to thank you so much for the trip of a lifetime. I took my late husband’s niece with me; for company. She is about to turn 43 so lowered the average age of the passengers by about 90%! She is full of life and energy and impressed everyone from the Cook to the Captain. She certainly ensured that I had a wonderful time as I hung grimly onto her coat-tails and enjoyed the ride. There were a number of people who did nothing but moan but I suspect that the majority of them moan for England. When I book my next cruise, please can you weed out moaning passengers in order to make my voyage more enjoyable. We all know Magellan is not looking her best at present but as she is due for a refit she should emerge with the majority of her problems behind her. I think my only comment is that she is looking a little tired and needs some attention to her plumbing and leaks but no doubt, those things will be addressed. I shall start with the unpleasant things that happened to me and get them out of the way: on leaving Lisbon, in the teeth of a gale, I succumbed to the dreaded D&V lurgy. Being flung around the bathroom as the ship pitched and rolled while suffering is not a memory I wish to dwell on. On alerting Reception to my illness, the situation was instantly taken in hand. Two spacemen turned up shrink-wrapped in plastic with every cleaning agent and gadget known to man. Under the tutelage of the lovely Head Housekeeper, they proceeded to restore health and sanity to the cabin all the while reassuring me that I was not a nuisance, couldn’t help it and they were there to make it better. They did. Such lovely boys: their mummies would be proud of their professional approach and their kindness. Two days later when we were due to be released from our confinement, my niece went down with it so we were incarcerated under the same strict conditions for another two days. You can imagine our joy at being able to see the outside world again and have normal food . One of the most pleasing aspects was the attention given to hygiene in all the public areas: there were always members of the housekeeping team scrubbing, rubbing and polishing to prevent illness being passed from one person to another. What a shame that so many passengers failed to follow the same protocols and failed to protect fellow passengers with their indifference to handwashing and sanitising, not to mention filling their water bottles from the machines in Raffles. No wonder the bugs spread. We were warned about thieves and muggers in Manaus and it soon became obvious that the ship’s company and passengers were being targeted; such a shame when the town needs all the tourism it can get. Horrid stuff over; now down to the sheer pleasure of the cruise. Where to start: the food was good with plenty of choice and really, if there was nothing appealing on the menu for the evening meal, that has to be down to the individual. Having had a tour of the galley (at the end of the cruise when we had dinner at the Chef’s Table) I understood better the constraints under which the catering staff work and indeed, am very impressed with their achievements. Well done, chaps. This leads me on to the crew in general. What a fantastic set of lads and lasses. They were always, without exception, helpful, kind and willing. There were several I would happily take home with me as I am sure they would look after me much better than I look after myself. Even when the dreaded bugs struck, there they were with their precious time off cancelled, making sure we had food to eat and things to drink, probably far more than the majority of us either needed or wanted but heyho, life on board ship tends to centre around food. They still kept smiling. Wherever, one encountered staff be it in the bars, restaurants, corridors, cabins, we were always met with courteous greetings and smiles as well as excellent service. The entertainment provided was varied and fun; it may not have catered for all tastes all of the time but it certainly covered most of it for most of the time. What more can they do with such a varied clientele? The dancers were simply fantastic and the singers terrific. I thoroughly enjoyed the shows I watched. As for the lectures, Louise Bonner has to be the star of the show: her knowledge, her variety of subject matter and her entertaining delivery made listening to her a sheer pleasure as well as being so informative. I’d do the cruise again just to listen to her. I had some amazing experiences while taking part in the excursions. I’ve never snorkelled before; now I’ve learnt to do it, swum with turtles and enjoyed watching a variety of fish as I swam over the reefs. Amazing. My only complaint about excursions is that I needed to cut myself into about three pieces so that I could do more of them. Can I suggest, that when you call in at St Lucia, passengers are enabled to do the aerial tram ride and the zip wire ride; they are side by side. I begged, pleaded, promised the earth but to no avail! The memory of the animals and birds I saw, the beautiful scenery not to mention the warmth, blue sky and sea, delightful people and different surroundings will stay with me for the rest of my lifetime. What a good thing I kept a journal and took a ton of photographs. I shall be able to bore for Britain for the next year or two. Having had a quick look at the Cruise Critic website, I was amused to see comments about the gales. The poor Captain might be the chap in charge but even he can’t control the weather and I thought he did very well to outrun the storm on the way home. All credit to him. As for the ship listing, my secret mole (another passenger who had spent 20 years in the Navy) explained to me that the degree of listing to starboard was between 10 and 20 and was due to not having the stabilisers in use at that time plus the huge volume of fluids sloshing around in the bilges being pumped gently from one tank to another in order to maintain the level of the ship. I am sure both the Captain and my friend Ian would have been delighted with the Captain’s Q and A session where someone asked the exact same question and Captain Nikos repeated almost word for word the explanation I had been given earlier. What a relief that they both got it right! As for the huge bang while coming back down the Amazon, it was clear that we had hit a log, a not uncommon hazard in those waters and there was no harm done but of course, the doom and gloom merchants had a field day. On the personal front, my niece and I were invited to the Sailaway Bridge Party on leaving Iles du Salut. The guests consisted of those passengers who had suffered at the hands of the muggers in Manaus and those who had been inconvenienced by Magellan’s, ahem, deficiencies... What a fun evening we had, sitting in the Captain’s chair, wearing his hat and taking silly photos. It was a charming and thoughtful way of “kissing it better” on the part of Captain Nikos and it was much appreciated by all of us there. Even better, we were then invited to the Captain’s Table, a new experience for me and one unlikely to be repeated. That was very special. Thank you to all concerned. Read Less
2 Helpful Votes
Sail Date: September 2015
Excellent service all round; could not fault-with all ship staff being very polite & always willing to help and make sure you enjoy your holiday aboard the Megallan with a Good choice of food to a high standard with a choice of refined ... Read More
Excellent service all round; could not fault-with all ship staff being very polite & always willing to help and make sure you enjoy your holiday aboard the Megallan with a Good choice of food to a high standard with a choice of refined restaurant sitting or buffet type of dining & All Alcoholic drinks were reasonably priced for a cruise ship Excellent entertainment programme; all the singers and dancers/comedian were of a excellent standard and really put in that extra effort to make sure you had a good time aboard. Plenty of choice activities on ship to suit all taste. The ship is a true stylish looking & nicely size cruiser (not the large block of flats on water type) nicely decorated and not too over done. The Sea crossing/cruising was smooth, no problems. Myself & my Wife will definitely use CMV & this fine Megallan Cruise Ship again in the future will recommend with Excellent value for money Read Less
1 Helpful Vote
Sail Date: August 2015
My Husband & I have just returned from our first ever cruise on Board CMV's Magellan. All the crew on board were wonderful, very helpful, friendly and attentive. The ship was spotless and our cabin very tidy & comfortable. ... Read More
My Husband & I have just returned from our first ever cruise on Board CMV's Magellan. All the crew on board were wonderful, very helpful, friendly and attentive. The ship was spotless and our cabin very tidy & comfortable. The food was delicious and plentiful with something for everyone. There was plenty of entertainment on board in the different bars, along with the shows in the main show bar which were particularly good. The Norwegian fjords are spectacular and, all in all we have had an amazing time. well done & Thank You. Read Less
2 Helpful Votes
Sail Date: August 2015
We have just returned from our first ever cruise on board CMV's Magellan. The entire crew were brilliant, really helpful, friendly and attentive. The whole ship was spotless and our cabin neat & comfortable. The food was ... Read More
We have just returned from our first ever cruise on board CMV's Magellan. The entire crew were brilliant, really helpful, friendly and attentive. The whole ship was spotless and our cabin neat & comfortable. The food was delicious & plentiful with something for everyone. There was plenty of entertainment choice in the ship's bars on an evening, and many different activities throughout the day for anyone wishing to join in. The shows every evening were particularly enjoyable. The Norwegian fjords were spectacular and all in all we had an amazing time. Well done & Thank you. Read Less
24 Helpful Votes
Sail Date: March 2016
This was our first cruise so we have nothing to compare it with but were a bit wary given some of the bad reviews this ship and company get. Tilbury is an odd port and probably needed refurbishment 40 years ago, it still does and after ... Read More
This was our first cruise so we have nothing to compare it with but were a bit wary given some of the bad reviews this ship and company get. Tilbury is an odd port and probably needed refurbishment 40 years ago, it still does and after a bit of chaos at the long term car park the embarkation process was very efficient. From starting the process to boarding the ship and being shown straight to our cabin was no more than 15 minutes. The meet and greet on board was good and within minutes we had dropped out hand luggage off and were free to explore. The ship is not huge, which appealed to us. Everything was immaculate and there was constant cleaning and polishing going on throughout the entire voyage, along with window cleaning and painting whenever the ship was in port. There are staff dispensing anti-bac at all times in every place food is served. There were various activities for most sea days, quizzes, art, a choir and entertainment. We didn't go to much of the 'on stage' entertainment as it wasn't our style (singing and dancing) but there is also an excellent resident pianist who plays regularly in one of the smaller bars and a fantastic piano and violin duet who played 3 or 4 times a day in one of the other bars, they were stunning. Other people enjoyed the main entertainment so there was a variety of styles to suit taste. The guest cabaret (comedy and music) was very old hat, Frank Spencer impressions and lots of jokes around impotence, some people found him funny, he was a better singer than comedian. Some of the guest lectures were interesting, a bit more variety would have been good. The food was very good, always a choice of self serve or restaurant. While occasionally the soup wasn't hot there was always a good choice, it was always well presented and served with a smile. I am veggie and was always well catered for with a choice of menu. While the breakfast staff were not always overly cheerful or interactive the evening dinner service was good humoured, professional and always served with beaming smiles. Our waiter, Thant, remembered our particular likes and dislikes and was always ready to change anything that wasn't to someone's liking (eg blue cheese on the cheese and biscuits) and remembered this for next time. Portion sizes were very good, not excessive but more than adequate. Lunch was 3 courses, though staff were also happy to just do the soup if requested, 3 courses were not compulsory (!) dinner was a minimum of 5 courses with fresh pizza available 12-6 and afternoon tea 3.30-4.30 plus late night snacks handed around in all bars around 11/11.30. I'm sure no-one could possibly go hungry. Drinks are very reasonable, there is a drinks package at £17pp per night but bar prices are normal, fairly cheap, pub prices. Wine packages are offered a few days into the trip for those who don't want the full drinks package. We just bought drinks as we went along and had a very reasonable bill at the end of the trip. Shore excursions are expensive, in most places we just did our own thing. Amsterdam was an easy walk from port to city centre and there were buses for the less mobile. In the Faroe Islands we did a trip which was good but at £37 expensive for 2.5 hours. In Iceland we did our own thing, there was a port shuttle available at £12 but a local bus is £6 return and went every 20 minutes. In Orkney there was a free shuttle provided locally and we were greeted by Tourist Info staff, the whole town was geared up for our visit (even the local vicar was sat in the Cathedral on his laptop in case anyone wanted a chat, there were welcome signs in shops) and we were "piped off' by a bagpipe and drum band. Disembarkment was a little chaotic but not unreasonable for getting 1,200 people and their luggage off a ship. The staff were very friendly, the Captain informative and also funny. We had one pretty rough sea day as we left Iceland when most activities were cancelled and we were catching wine glasses and fellow passengers as they slid around the ship. Listening to some fellow passengers whinging and wining as we left the ship it was hard to believe we had been on the same cruise, while I'm sure there will have been some genuine mishaps or problems some people just seemed to be looking for problems "there wasn't even a mint on our pillow at night" was one person's moan about why he would never use CMV again... Read Less
2 Helpful Votes
Sail Date: October 2015
This was our first cruise so we did not know what to expect . Well we did not need to worry because it was excellent from start to finish . Our cabin was very comfy lots of wardrobe space , bathroom was good, shower excellent, and we had ... Read More
This was our first cruise so we did not know what to expect . Well we did not need to worry because it was excellent from start to finish . Our cabin was very comfy lots of wardrobe space , bathroom was good, shower excellent, and we had a window which was a bonus . The restaurants were excellent the bistro could get busy but that wasn't a problem for us , plenty off choice and lots of it . Entertainment was good and all the staff were excellent could not do enough for you . The excursions were very well organised although I think some were a bit expensive , but very interesting . All in all we had a great time and we would defiantly book to go on the Magellan again . Read Less
7 Helpful Votes
Sail Date: September 2015
We have just returned from an autumn Fjords cruise on Magallen. We are over 60s and quite difficult to please so I would like to dispel all the negative comments about this ship. We really enjoyed our cruise due to all the high standards ... Read More
We have just returned from an autumn Fjords cruise on Magallen. We are over 60s and quite difficult to please so I would like to dispel all the negative comments about this ship. We really enjoyed our cruise due to all the high standards on board and the amazingly friendly and efficient staff. The whole ship was spotlessly clean and, although an older ship, was run run absolutely efficiently. We had a spacious twin cabin on Deck 6 with a picture window, which was kept very clean and tidy by our cabin steward, a lovely girl from the Ukraine, who was very welcoming and friendly and added to our enjoyable experience on board. We ate in the buffet restaurant each day as we prefer to eat informally and the food was delicious with the chef providing attractive and varied food every day. We understand that the dining in the formal restaurants was superb as well. The waiting staff were efficient and friendly and nothing was too much trouble for them. They looked very smart and kept the whole buffet area clean and spotless. We attended some talks and activities and enjoyed these. There was entertainment provided every evening which we did not attend but with which other passengers were very happy. Even on a ship capable of taking 1400 passengers we could always find a quiet spot up on the top decks and enjoy the scenery passing by. Deck chairs and loungers were provided and lovely cosy blankets for the chillier times. There were also many lounges and bars to sit in and drink under cover in the warm. We encountered some rough seas with three metre high waves but they hardly made any impression on the Magallen and we could walk about the ship easily and the lifts still functioned well. We could not hear any engine noise where we were on deck 6 apart from the thrusters when we were coming into dock, which is understandable. The air conditioning was easily adjusted with the control on the ceiling. The excursions were interesting and the fjords were lovely and although this is an older ship, we would recommend this ship and cruise. Read Less
10 Helpful Votes
Sail Date: August 2015
Just returned from a great cruise to St Petersburg on CMV's Magellan and thought I'd write a note to allay the fears of others who may have been concerned about some of the early reviews. To cut to the chase, CMV offer very good ... Read More
Just returned from a great cruise to St Petersburg on CMV's Magellan and thought I'd write a note to allay the fears of others who may have been concerned about some of the early reviews. To cut to the chase, CMV offer very good value but you don't get all the frills that I suspect you'd expect from more expensive cruise lines with newer megaships and all mod cons. You're going to be upset if you want a champagne lifestyle for beer prices, but if you want to travel comfortably on a pleasant ship with an excellent crew then read on. As we live in SE London, the coach transfer from Victoria made sense, and was reasonable value at £25 return. Embarkation was straightforward and cases soon arrived at our outside cabin on deck 6 - clean, quiet, surprisingly spacious with plenty of storage space, very comfortable beds and a great powerful shower. Take extra hangers though, if you're packing clothes for more than a week or so. The ship itself is a nice size - large enough to be able to find some space to oneself if you want to escape, but small enough to feel like a ship rather than floating apartment complex. There's plenty of deck space but the sheltered spots are taken quickly; the pools are small (think dip rather than lengths). Sinatra's Bar was a nice place for a cocktail or evening drink, listening to the pianist and Hampton's Bar was a treat in the late evening when the superb pianist and violinist played some lovely classical pieces (and more modern songs that had been rearranged in a classical way). Shows in the main lounge were of a decent standard, with excellent choreography, dancing and lighting occasionally let down by average singing from some performers. The house band are superb. More variety in the style and format of shows would be nice and sight lines in the main theatre are tricky - too many pillars and screens make it difficult to find chairs with an unblocked view. The two restaurants are comfortable and self-service buffet area fine if you would prefer a more relaxed setting...as long as you avoid the busiest periods when finding a place to sit could be quite challenging. A tip - breakfast in bed is free and you avoid the crowds, so if you're happy with fruit, cereal, yoghurt, juice, toast and tea/coffee this is a very nice option. As for the food generally, it was always at least adequate and often rather better than that; not haute cuisine but decent. House wines were good (£15 a bottle for Spanish reds and whites) but if you move up the wine list to spend in the low to mid £20s you don't get a big jump in quality. Cocktails and spirits are cheap - around £3.50 each. We took advantage of the £85 voucher offer for five bottles of wine and ten litres of water, which worked perfectly for us; the £17 per day drinks package may work for people who expect to drink a lot more. Sadly tea and coffee were a let-down. You can pay extra for decent coffees but the standard fare was average at best, and tea tasted mostly of chlorinated water. PS CMV, no cruise line offering a "traditional British" experience should allow Lipton tea anywhere near their ships - inexcusable tasteless brew! The crew work incredibly hard and were unfailingly friendly and helpful. We couldn't praise them highly enough and there were numerous examples of them going the extra mile to help people have a great time on board. There were plenty of activities available, geared often for an older age group; if CMV would like to attract more younger customers this is an area they might want to develop - quizzes, craft classes and ballroom dancing appeal to a particular demographic.... And some more lectures/talks about the ports would be nice too - beyond a sales pitch for the ship's excursions. Talking of those, we mostly did our own thing but the ship excursion from Warnemunde to Schwerin Castle in Germany was excellent, and we appreciated the free shuttle buses laid on in a number of the other ports. A very full two day package we organised with SPB Tours in St Petersburg was absolutely superb and I'd wholeheartedly recommend it for people who want to be a bit more adventurous than the ship's coach tours. In summary, we booked this cruise for the itinerary rather than the ship and were a little worried about the latter. We needn't have worried - we had a great time and perhaps the best way I could conclude this review is to say that if Magellan was doing another itinerary I was interested in, I'd have no hesitation in booking again if the price was right. It's good value at the discounted and two for one prices you can often get from CMV - perhaps less so at the full sticker price, but I'm not sure many people paid that. Read Less
1 Helpful Vote
Sail Date: June 2015
Embarkation at Tilbury was efficient and well organised. We had ocean view room on deck 5. Spacious and clean. Plenty of hanging space and hangers. Shower room was a good size with powerful shower. Our cabin guy, Constancio, was ... Read More
Embarkation at Tilbury was efficient and well organised. We had ocean view room on deck 5. Spacious and clean. Plenty of hanging space and hangers. Shower room was a good size with powerful shower. Our cabin guy, Constancio, was excellent. Very thorough and professional, polite and spoke good English. The understanding of English from some of the front-line staff was poor. Also some basic information on arrival could have been better ie: food was being served on arrival, lifeboat number was on life-jacket as well as on cruise card. This would have saved us from being in the wrong area, but also because staff didn't understand our question, in English! Also staff just stood waving paddles with numbers on instead of explaining they were to indicate which lifeboat group you were in. Daytime activities could have been better although we were happy to relax and read. Evening entertainment a bit 'sad' but the guest entertainer, Steve Terry, was excellent. Also Richard, the cruise director was excellent. Would advise people not to book an excursion in Eidfjord which includes nature centre, waste of money. Excellent day in Bergen, made all the better by beautiful weather. Flam railway trip also very good. We dined in the Waldorf and found the food excellent. We were also blessed with good companions on our table. We chose to breakfast in the Kensington and lunched in the bistro. My only criticism would be guests not using the sanitising gel on entering the food places and also not using the tongs provided to retrieve their food. Come on, we're all grown ups and are well aware of noro-virus so buck up and consider your fellow passengers if not yourself. The midnight buffet and food carvings was amazing but again a few people spoiled it by being greedy and not leaving certain foods for others. Did you really need 6 large prawns on your plate??? Disembarkation was also well organised and efficient. Would definitely cruise with CMV again. Read Less
6 Helpful Votes
Sail Date: June 2015
I booked this cruise just ten days before departure, and was stupid enough to read the reviews after booking. Must say I was dreading the experience as all the reviews were extremely negative. Anyway I think I must have been on the wrong ... Read More
I booked this cruise just ten days before departure, and was stupid enough to read the reviews after booking. Must say I was dreading the experience as all the reviews were extremely negative. Anyway I think I must have been on the wrong ship. Despite some difficulty getting the tickets due to my late booking I found the the cruise to be a wonderful experience. Our luggage was taken from us at Tilbury car park and returned outside our cabin on board ship. Our cabin an outside one on deck 6 was emmaculate. The crossing was smooth and the food was of excellent quality and plentiful. The crew were so polite and helpful at every juncture particularly Dina our cabin steward who was always bright and sunny and our waiters in the Waldorf restaurant Shelfii and Serhii. Alright the entertainment wasn't West End quality but it was made up for with enthusiasm. If you are going on a cruise for the first time don't lay the negative reviews put you off. Go with an open mind and I'm sure you will be positively surprised. After all you can't please all of the people all of the time. Will certainly book again with this company on board this ship. Should add this is the first time I've ever been compelled to write a review about anything. Read Less
Sail Date: June 2015
Had a lovely time on the Magellan sailing to Amsterdam and Antwerp, a very nice ship.. Very good prices in the bars, food was very nice especially the evening meals..Beds were really comfortable... I can't really see why people are so ... Read More
Had a lovely time on the Magellan sailing to Amsterdam and Antwerp, a very nice ship.. Very good prices in the bars, food was very nice especially the evening meals..Beds were really comfortable... I can't really see why people are so negative about this ship... this was myself and my daughters first cruise and we enjoyed it very much... We would definitely go on this ship again... Lovely!! Read Less
2 Helpful Votes
Sail Date: April 2015
I boarded the Megallan in Dundee and our cruise finished in Newcastle. Boarding was very easy and quick, leaving was even quicker as we had a train to catch and the staff ensured we got off early so we could catch it. All of the staff on ... Read More
I boarded the Megallan in Dundee and our cruise finished in Newcastle. Boarding was very easy and quick, leaving was even quicker as we had a train to catch and the staff ensured we got off early so we could catch it. All of the staff on board the ship were excellent, all spoke English well and they had clearly been trained in customer service. Our Cabin was spotless with very comfy beds and lovely new cotton sheets, good quality duvets and pillows. We had a power shower and were issued with clean towels every day. We had first sitting in the Kensington Restaurant. Each evening we had a wonderful five course hot meal with coffee. The service was excellent and the food good quality. Breakfast was a bit of a free for all though, food was good and plentiful but we preferred to eat at Raffles for breakfast, as you could have as much tea and juice as you wished. We also had afternoon tea and lunch at Raffles because it was less formal. You can also eat outside on the deck if you wish. There is lots of food, with lots of choice. Furthermore, for £17 a day you can drink as much wine, cocktails, soft drinks, beers and spirits as you wish. The red house wine is very drinkable! We did our own thing on land. There is not a lot to do in Flam or Eidfiord except walk or go on the train in Flam.It is much cheaper to do your own thing. In Bergan you can get a Bergan Card for £20, which gives you free access to museums, art galleries and the Funicular Railway, this is very good value. Entertainment on board the ship was good and the speaker was excellent however, the theatre is badly designed with lots of "blind spots". There is a lack of seats on board, with a lot of wasted space in Scotts Nightclub which I never saw anyone in! Also, there is no shop on board to buy toiletries, papers, magazines etc. In addition to this, the library has lots of books but they are locked away for most of the day, which I couldn't quite understand. This was our first cruise so we have nothing to compare it too. We asked some other couples on board who had cruised before how it compared to other cruses. One couple said very well because it was a small ship and this is what they preferred, another couple said it wasn't as good. Either way we enjoyed it! Read Less
3 Helpful Votes
Sail Date: April 2015
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much ... Read More
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much better than flying. The cabin was small but perfectly clean and comfortable and was serviced twice a day by the lovely Natalia - tidied and beds made each morning. Each evening the bed was turned down, blinds drawn and the side light left on to ensure a welcoming ambiance on our return to the cabin at night. Bathroom again small but serviceable, with a great shower , although extra lighting in here would be better. The Waldorf restaurant was superb- beautiful and well presented food with friendly and efficient staff and Silver Service. Excellent selection of food, including at the Raffles Bistro upstairs. Entertainment was better than we expected - Rhys was great compering the daily quiz among other things, the band were excellent, particularly Katerina on the violin plus the chap on the saxophone, also the pianist (accompanying the singer Melissa) was really good. Waiting staff were always busy but remembered whole lists of orders and who they were for. Excursions were expensive, but on a par with other cruise lines. Lectures on the local area, etc, were really informative . My spouse became unwell during the cruise and had to be admitted to the Ship's Infirmary - the experience from start to finish was professional and reassuring, giving us great confidence . The doctor Ivan and nurse Bran were thorough, explaining everything clearly and giving advice and reassurance as well as the essential medical care and recommendations for ongoing treatment. This included a consultation via the internet with a land based Cardiologist - very impressive. They dealt with the Travel Insurance company directly and we had no expensive calls to make. Wi-fi on board was free, although slow at times, but we were crossing the North Sea ! For the price, we were really impressed with this cruise and will definitely be sailing with CMV again. Read Less
11 Helpful Votes
Sail Date: February 2016
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After ... Read More
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After a quick registration we were escorted to our cabin. Specious cabin with a double bed window and a lot of storage space. Our dinner was served at the Waldorf restaurant, good quality food and TOP service by our waiters Ashley and Ivan. We used our breakfast at Raffels buffet restaurant, the varierty of the food was excellent. A lot of fresh fruits. Restaurant can become crouwded due to people who remain sited after they have finished their breakfast, lunch or tee due to the cold weather. Reception staff was not very friendly and lost ?? a form for a refund request on our account statement. The saying "how colder the destination the older the passengers" was correct, we felt that we (age 46 & 55) were bringing down the avarage age on board. In relation to the destination of the cruise "North Cape" we were shocked about the high number of disabled people on board. During the evacuation drill we were the only ones waiting at the lifeboats for a long time. The lifts could not handle the high amount of olderly people. Read Less
25 Helpful Votes
Sail Date: February 2016
This was my first cruise, and probably my last. Cruising simply is not for me. Over and above that I have a few grumbles some of which apply as much to a hotel as a ship. The lifts in the Magellan are very slow {very}. And yet half the ... Read More
This was my first cruise, and probably my last. Cruising simply is not for me. Over and above that I have a few grumbles some of which apply as much to a hotel as a ship. The lifts in the Magellan are very slow {very}. And yet half the lifts are not in use or don't work. The crew and all their odds and ends also use the lifts, thus I travelled up and down at various times with, a table, a stack of chairs, and a large trolley. not a good impression. everything about the ship says "hotel" and yet there is no shoe polisher or cleaner. Embarkation at the start of the cruise and disembarkation at the end was fine, but getting on and off the ship for shore excursions was painfully slow. All passengers are issued with a cruise card, which have to be swiped by a crew member, each time you leave or board the ship. In a card wont read or scan correctly the entire queue has to wait. Twice we had to stand out on the quay for well over 15 minutes. It didn't rain, but I would have been furious if it had. The gangway, was, for the most part a narrow single gangway, fixed to a low deck, where the effect of the tide has a dramatic effect on the gangway angle and the height of the ship above the gangway. thus people with crutches and wheelchairs had great difficulty, and to watch some of the people with a whole range of disabilities negotiating the gangway, sideways and having to duck deep to avoid banging their heads at the same time was a depressing sight. Too much emphasis at booking is put on Dress code and formality. Casual is fine and most people seemed happy to be casual except for the odd Formal evening. We had a very pleasant cruise without the need of party frocks and dinner suits. Read Less
1 Helpful Vote
Sail Date: October 2015
Although I cruise regularly this was my first time on the Cruise & Maritime Voyages "Magellan. The cruise was entitled "land of the Northern Lights". The ship called in Amsterdam for sightseeing and to pick up Dutch ... Read More
Although I cruise regularly this was my first time on the Cruise & Maritime Voyages "Magellan. The cruise was entitled "land of the Northern Lights". The ship called in Amsterdam for sightseeing and to pick up Dutch passengers. The ship sailed from Tilbury, a port I haven't used for many years. Although not the most attractive cruise terminal the boarding procedure was one of the most swif and efficient I have encountered. The time between my arrival at the terminal and boarding the ship was less than 20 minutes. My luggage arrived at my cabin a few minutes later. The ship looked very attractive and in good condition. However, there are some aspects of its design which mar the cruise experience. There is no promenade deck which is an essential on a cruise ship. In addition, there is a quirky layout of the public rooms whereby it is not possible to walk through some decks. I had an outside cabin on deck 6 which was sold as a single cabin but had a double bed and was quite spacious. It had plenty of storage space, a picture window, television and efficient air conditioning.There was a personal safe which was unreliable and had to be repaired on three occasions. The one thing that the cabin lacked was tea/coffee making facilities. The public rooms were quite spacious and quite well laid out. The library was much too small. The theatre which was on two levels was spectacular but perhaps too large. It was greatly under-used. I dined in the Waldorf restaurant which was also on two levels. There were allocated tables for dinner and open seating for for breakfast and lunch there and in the Kensington restaurant. As an alternative all meals, afternoon tea and all-day tea/coffee service could be taken in the Raffles self-service bistro. The quality of the food was good but the menus were rather limited. The dinner menus were a trifle lacking in imagination and there were few beef or lamb dishes. Breakfast menus were fine and the expert omelette chef was a star performer. One oddity was that there was no choice of fruit juices, it was orange or orange! The daytime entertainment followed the normal pattern but the lectures were somewhat unimaginative and lacked variety. The evening "Showtime" entertainment was very limited and wasn't helped on more than one occasion for announcements of sightings of the Norther Lights. The shore excursions at the many fascinating ports of call were good although the on-board organisation of these was a little hit or miss. It would be hard to pick out the best ports of call as they all had good points but Alta and its great Tirpitz museum, the North cape and the Trondheim heritage train were very enjoyable. Although I didn't take an excursion there the visit to the lovely village of Olden was a time to remember. Many members of the the staff gave friendly and excellent service but overall the service left a great deal to be desired. The service in the lounged was often poor with unenthusiastic staff often seeming indifferent to the wishes of passengers. Lunchtime in the Waldorf restaurant when the ship was at sea could only be describes as chaotic. There seems to be a serious lack of effective and experienced supervisors to ensure good service. Overall, the itinerary was excellent and the sightings of the Northern lights spectacular but the cruise lacked character. The cruise directors was hyper-active and was much too fond of giving extended messages on the intercom. Many of my travelling companions comments that it reminded them of a holiday camp of yesteryear. The international staff, many from Eastern Europe, were a mixed back and are much in need of training to bring the service up to an acceptable level. It was very much a basic, low-cost holiday which might suit first time cruises but does not compare with Fred. Olsen or P&O. Read Less
1 Helpful Vote
Sail Date: October 2015
This was my Husband and I's first cruise (apart from River boats in Germany and The Netherlands). We were both slightly apprehensive having read reviews about the Magellan. I'll start with the good points. Embarkation at ... Read More
This was my Husband and I's first cruise (apart from River boats in Germany and The Netherlands). We were both slightly apprehensive having read reviews about the Magellan. I'll start with the good points. Embarkation at Tilbury was easy and well managed. On the whole the food was good and there was always plenty of choice at all meal times. The crew in the restaurants and bars were always pleasant, smiling and polite and we had some very interesting conversations with some of the crew about their various home countries and how they had come to be serving as crew on the Magellan. Our Cabin stewards were also very nice and all crew worked extremely hard day and night. I have to commend the cleaning members of the crew, they never stop polishing and cleaning. The shore excursions were well managed and free courtesy buses were at most ports for people who just wanted to do their own thing once ashore. However, as someone has mentioned, it really did have the feel of a floating holiday camp! We quite expected a "hi di hi, good morning campers" to come over the speakers. The Cruise Director was really over the top and always seemed to be shouting and yet the Captain who gave a daily announcement mumbled away and no-one could hear what he was saying. What is laughingly called a bistro is a throw back to a Woolworths restaurant and for some reason people seemed to sit there most of the day in order to get a table. Thankfully we only had to eat in there once for lunch as we'd been out on an excursion and missed lunch in the restaurant. We originally booked a mid ships inside cabin on deck 5 but were upgraded to an outside cabin towards the back of the ship and it was awful! The noise of the engine and some kind of squealing of machinery meant we had no sleep at all. We reported it once and when on night 3 it was even worse my husband again complained at reception in the middle of the night and we were moved to an inner cabin on deck 6 for the night. We were then offered an outside cabin on deck 4 and that was horrible but we put up with it. The engine noise was constant and the shower didn't work properly. I know people pay a lot of money for vibrating beds but all they need to do is sleep in cabin 4120! The Magellan is an old worn out ship, the noise of the engines is ridiculous and the smell of diesel was dreadful. She should be taken out of service. Read Less
3 Helpful Votes
Sail Date: March 2015
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & ... Read More
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & other staff were very helpful & friendly but were battling against the shortcomings of the ship. Our first night aboard we waited an hour before anyone offered us even a glass of water & there was little improvement throughout, the food was never hot & on one occasion there was water pouring through a light fitting as we were dining. Our cabin was large enough but hot water for the shower was unreliable as was flushing the toilet. The gym had no water available & all the instructions were available in 3 languages but not English!! The cruise director was very good but some of the other entertainment was less than professional Read Less
12 Helpful Votes
Sail Date: December 2015
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said ... Read More
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said we would be taken to a hotel for lunch because of the 5 hr.delay .Not only were we taken to Tilbury terminal but no water nor food. The operations manager didn't want to listen to complaints and take emergency action but was rude. The terminal manager was great .He was frustrated with the operations manager's inaction. He provided water and coffee. We had to pay. The food on board was tepid.Vegetarian food at dinner was terrible. I have received a letter to day from management .It was defensive and not prepared to learn. I listed a no. of problems.The only way they will learn if people stop using this Ship. I would never recommend CMV . My cabin steward was excellent and the staff in the wellness centre were wonderful and on the whole efficient. The dining room staff were in need of training. Please stop calling women DEAR Call us Madam. Rudeness was the order of the day.A lot of confusion . I blame the management. Staff need to be trained. One thing was outstanding and that was the hygene.People constantly wiping the staircasesetc. Read Less
2 Helpful Votes
Sail Date: September 2015
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs ... Read More
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs but we arrived early as we had allowed for traffic problems on the M25, the Dartford Crossing and on the A13. We were directed to a short term parking space where I dropped off my wife (on crutches) and her sister whom I then escorted to the embarkation lounge. This lounge was packed and we only found two spare seats after seeking the help of a member of the reception team. (At the time of booking, I had requested assistance for my wife.) I then had to get our luggage from the car to the embarkation lounge. Again, I had to seek assistance which was provided. The luggage was deposited alongside my wife and her sister. I then had to get my car to the long term car park. This proved to be a major logistical exercise as my car was, by then, boxed in by a coach. There was no evidence of any traffic marshals (except for one man at the entrance gate) and vehicles were moving in all directions. I eventually manoeuvred my car out of the park narrowly avoiding collision with other vehicles and pedestrians. A traffic scrum – absolute chaos. I then navigated to the long term car park where I encountered a massive queue. Again, no evidence of any car park management and it took about 30 minutes to finally get parked. I then had to wait another 20 minutes or so to get a shuttle coach back to the terminal where I finally arrived at 15:30 hrs. Queued and waited around for for the best part of two hours before finally arriving in our cabin. On the ship, we experienced queues for the lifts and the restaurants - and normally had much difficulty in finding seats with a sea view in the lounges. Far too crowded! I joined 2 excursions. Beautiful scenery and sightseeing venues - only spoilt by queues and crowds. Despite the fact that I requested wheelchair assistance in advance of the final disembarkation procedure, I still had to contact the Reception Desk to effect the necessary arrangements. Finally, there was no area where my wife and her sister could wait while I collected the car from the long term car park. They had to wait outside the terminal building - in the cold. I should point out that the waiting and cabin staff were, in our opinion, attentive, courteous and efficient. The above record of events should in no way distract from their excellent service. As the result of this experience with CMV, never again! Read Less
2 Helpful Votes
Sail Date: September 2015
What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent ... Read More
What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent him an email saying that the shipping company had overbooked so cancelled our booking. He contacted them explaining it was a surprise gift etc, they refused to do anything to help. They said they had availability on other dates but he would have to pay full price as the offer doesn't apply and there were no offers expected to be available any time soon, as he had given me the gift he decided he would book directly with them. He had booked in our married name, as we are newly married I had not changed the name on my passport, he contacted customer services. If you think Ryanair are bad these guys steal the show, they wanted £92 to change the name of my ticket to my maiden name. After some discussion they eventually agreed to charge "only £50", of course we had to pay this or not sail, within 5 minuets they emailed the new ticket through. Not a bad wage, £10 a minuet. A big attraction of this ship was it has 3 jacuzzi's and 2 swimming pools, unfortunately the first 2 days the hot tubs were out of order, day 3 one hot tub was working and a ship full of people wanting a turn. Both pools were appalling, they water was filthy and freezing, not one person on the ship would brave a swim. Day one we docked in Amsterdam, because of technical difficulties (they couldn't fit the ramp from ship to shore) we were not able to leave the boat until 11.45am instead of 9am. Corridors and stairwells were packed, people were getting irate and there was very little information being shared with passengers. Many excursions were cancelled, as a "means of compensation" everyone was offered either a glass of wine or a soft drink .... Staff were not unpleasant, however, many were Inexperienced and all were exhausted and clearly unhappy. Entertainment was the worst you could imagine with the exception of a very talented violinist. Photos were constantly being taken and sold for £10 each photo The assistant captain failed to make dinner appointment without any reasons given to his guests, this left his guests very disappointed as much effort is made to sit at 'Captains Table'. The food at dinner was generally reasonable though no food was available in the evening as advertised and seating was chaotic. Breakfast was not great at all though plenty of it. As soon as you finished your meal, or nearly finished on occasions, the waiters would snatch your plate away. My husband had been served his pudding as I was being served my main on one occasion. An elderly couple went on an excursion, they were 3 minuets late returning back to their coach and were left stranded in the pouring rain, they had to get a taxi back to the ship. There were several hen and stag groups, we felt the evening disco was like a singles club. We found that we paid double and sometimes 3 times more than any other passenger we met, of the many people we met we spoke to only one who said they would maybe give this company another chance. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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