12 Helpful Votes
Sail Date: December 2015
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said ... Read More
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said we would be taken to a hotel for lunch because of the 5 hr.delay .Not only were we taken to Tilbury terminal but no water nor food. The operations manager didn't want to listen to complaints and take emergency action but was rude. The terminal manager was great .He was frustrated with the operations manager's inaction. He provided water and coffee. We had to pay. The food on board was tepid.Vegetarian food at dinner was terrible. I have received a letter to day from management .It was defensive and not prepared to learn. I listed a no. of problems.The only way they will learn if people stop using this Ship. I would never recommend CMV . My cabin steward was excellent and the staff in the wellness centre were wonderful and on the whole efficient. The dining room staff were in need of training. Please stop calling women DEAR Call us Madam. Rudeness was the order of the day.A lot of confusion . I blame the management. Staff need to be trained. One thing was outstanding and that was the hygene.People constantly wiping the staircasesetc. Read Less
2 Helpful Votes
Sail Date: September 2015
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs ... Read More
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs but we arrived early as we had allowed for traffic problems on the M25, the Dartford Crossing and on the A13. We were directed to a short term parking space where I dropped off my wife (on crutches) and her sister whom I then escorted to the embarkation lounge. This lounge was packed and we only found two spare seats after seeking the help of a member of the reception team. (At the time of booking, I had requested assistance for my wife.) I then had to get our luggage from the car to the embarkation lounge. Again, I had to seek assistance which was provided. The luggage was deposited alongside my wife and her sister. I then had to get my car to the long term car park. This proved to be a major logistical exercise as my car was, by then, boxed in by a coach. There was no evidence of any traffic marshals (except for one man at the entrance gate) and vehicles were moving in all directions. I eventually manoeuvred my car out of the park narrowly avoiding collision with other vehicles and pedestrians. A traffic scrum – absolute chaos. I then navigated to the long term car park where I encountered a massive queue. Again, no evidence of any car park management and it took about 30 minutes to finally get parked. I then had to wait another 20 minutes or so to get a shuttle coach back to the terminal where I finally arrived at 15:30 hrs. Queued and waited around for for the best part of two hours before finally arriving in our cabin. On the ship, we experienced queues for the lifts and the restaurants - and normally had much difficulty in finding seats with a sea view in the lounges. Far too crowded! I joined 2 excursions. Beautiful scenery and sightseeing venues - only spoilt by queues and crowds. Despite the fact that I requested wheelchair assistance in advance of the final disembarkation procedure, I still had to contact the Reception Desk to effect the necessary arrangements. Finally, there was no area where my wife and her sister could wait while I collected the car from the long term car park. They had to wait outside the terminal building - in the cold. I should point out that the waiting and cabin staff were, in our opinion, attentive, courteous and efficient. The above record of events should in no way distract from their excellent service. As the result of this experience with CMV, never again! Read Less
2 Helpful Votes
Sail Date: September 2015
What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent ... Read More
What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent him an email saying that the shipping company had overbooked so cancelled our booking. He contacted them explaining it was a surprise gift etc, they refused to do anything to help. They said they had availability on other dates but he would have to pay full price as the offer doesn't apply and there were no offers expected to be available any time soon, as he had given me the gift he decided he would book directly with them. He had booked in our married name, as we are newly married I had not changed the name on my passport, he contacted customer services. If you think Ryanair are bad these guys steal the show, they wanted £92 to change the name of my ticket to my maiden name. After some discussion they eventually agreed to charge "only £50", of course we had to pay this or not sail, within 5 minuets they emailed the new ticket through. Not a bad wage, £10 a minuet. A big attraction of this ship was it has 3 jacuzzi's and 2 swimming pools, unfortunately the first 2 days the hot tubs were out of order, day 3 one hot tub was working and a ship full of people wanting a turn. Both pools were appalling, they water was filthy and freezing, not one person on the ship would brave a swim. Day one we docked in Amsterdam, because of technical difficulties (they couldn't fit the ramp from ship to shore) we were not able to leave the boat until 11.45am instead of 9am. Corridors and stairwells were packed, people were getting irate and there was very little information being shared with passengers. Many excursions were cancelled, as a "means of compensation" everyone was offered either a glass of wine or a soft drink .... Staff were not unpleasant, however, many were Inexperienced and all were exhausted and clearly unhappy. Entertainment was the worst you could imagine with the exception of a very talented violinist. Photos were constantly being taken and sold for £10 each photo The assistant captain failed to make dinner appointment without any reasons given to his guests, this left his guests very disappointed as much effort is made to sit at 'Captains Table'. The food at dinner was generally reasonable though no food was available in the evening as advertised and seating was chaotic. Breakfast was not great at all though plenty of it. As soon as you finished your meal, or nearly finished on occasions, the waiters would snatch your plate away. My husband had been served his pudding as I was being served my main on one occasion. An elderly couple went on an excursion, they were 3 minuets late returning back to their coach and were left stranded in the pouring rain, they had to get a taxi back to the ship. There were several hen and stag groups, we felt the evening disco was like a singles club. We found that we paid double and sometimes 3 times more than any other passenger we met, of the many people we met we spoke to only one who said they would maybe give this company another chance. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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