10 Helpful Votes
Sail Date: March 2018
This was our sixth cruise, one of the previous ships also belonged to CMV, the Astor. The Astor was a lovely ship with the right number of passengers. We soon realised that most passengers on the Magellan had chesty coughs and bad ... Read More
This was our sixth cruise, one of the previous ships also belonged to CMV, the Astor. The Astor was a lovely ship with the right number of passengers. We soon realised that most passengers on the Magellan had chesty coughs and bad colds, so we were furious that, after getting through the winter with just one cold, we fell for the bugs on this ship. Before embarking at Tilbury each passenger had to complete a health questionnaire. I don’t think people were entirely honest. Even on the excursion buses we were surrounded by unhealthy people so felt really uncomfortable. Our cabin was well appointed but the biggest problem was the air conditioning. Either it was too noisy or, on four occasions we had the smell of diesel oil. Just awful !! The same smell was evident in the lift area on Pacific deck 7. Because the air con was a problem we had to keep it shut meaning a stuffy air cabin. The Raffles Bistro restaurant was the worst food experience of any ship we had been on. There were too many people trying to eat there at popular meal times. If you could get near the food you could not find anywhere to sit. We ate in the Waldorf restaurant and the food and service were excellent. Staff around the ship were friendly and efficient and even tried to assist us with ingress of diesel in to our cabin. We booked this cruise at least six months in advance and paid full price for it. I think we can safely say that many of the passengers would not have paid the same ! On formal nights, for instance, people would turn up in T shirt and jeans when most of us would be in DJ. To add to the bad experience we have found out since getting home that this cruise is being advertised at Buy One and Get One Free ! This was a twelve day cruise and five of them were at sea. Too much ! The Scenic Reykjavik excursion was rediculous. Who wants to see a housing estate and a church that was closed ? The entertainment was good and the lectures were from experienced professionals. Having highlighted the good and the bad parts of this cruise we would not travel on the Magellan again, and especially out of Tilbury which was a logistical nightmare. Read Less
14 Helpful Votes
Sail Date: March 2018
Coach transfer We arrived at Victoria coach station, greeted by cruise and maritime representative. Suitcases were put on coach, We did not see them again, until they arrived outside cabin, Embarkation On arrival, we were told to ... Read More
Coach transfer We arrived at Victoria coach station, greeted by cruise and maritime representative. Suitcases were put on coach, We did not see them again, until they arrived outside cabin, Embarkation On arrival, we were told to take a seat, wait for colour of our tags to be called out, this was a matter of minutes, we then proceeded to get the boarding card, then Register our Credit cards, this was done all very swiftly, no hanging around we was on the ship within 20 minutes, Cabin 7126 Our cabin was a superior inside 3 birth, which was spacious and had two very comfortable double bed, and bunk bed, There was a generous sized en suite including toiletries. There was plenty of storage space, three large wardrobes, It was kept beautifully clean by our cabin stewardess who came in twice a day to ensure it stayed that way. It Was equipped with air-conditioning. Raffles Bistro, (self service) commonly Known as pig troff, Not quite the case this time, Food was excellent, different each day, and plenty of it. Dinner Waldorf Restaurant 1st sitting, 5 course dinner! Well what can one say? Well presented as if I was in a first class restaurants, food was delicious, lots of it, there was 27 different cheeses on board boat ship, Cheeseboard was different every night, The staff in the Waldorf were amazing, nothing was too much trouble, I like port with my cheese, port was not on the drinks menu in this restaurant, but the waiters soon got it organised that I was to have my port and Calvados at my table every night, we even made small changes to Our food orders, we even ordered a prawn cocktail one night, which was specially prepared, nothing was too much trouble, Drinks on board We had drinks package, I drank my normal for on cruise, by god they were not watered down or full of ice like some cruise lines, you could get intoxicated quite quickly. Entertainment Magellan show team were first class with great shows each night, two special guests performing, as well as many and varied day time activities. The part nobody wants to see. Medical department My mother was taken ill, blacked out, days into the trip and needed to use the ships medical department. The treatment She received was first class 3 ECGs blood tests, all don and results back in 30mins, the doctor decided to have our cabin changed, to 5034. she was put on heart pills and sent to bed, and go back next day for another ECG, she was then fit to enjoy the rest of the cruise. On the day leaving the ship, doctor had written a full report, which was left in the cabin to take way. Cabin change 5034, Our cabin was now a superior outside which was spacious and had two very comfortable single beds. With bunk bed, There was a generous sized en suite including toiletries. Also included were tea and coffee making facilities. There was plenty of storage space and it was good to have a window. Was told to put all clothes in suitcases, and they would to the rest within 10 minutes the cases were at the new cabins door. Cruise director Word got around my mother was taken ill, when the cruise director, stopped us and asked my father how his wife was, as he had heard she was taken ill, every day if he see us he asked how she was, The ship, Old looking on the outside, but new modern on the inside, lick of paint here and there on the out side, handled with weather quite okay, not a problem for me.... loved it Now the negative bits I can’t think of any! Read Less
Sail Date: September 2017
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did ... Read More
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did have a fantastic line up of acts from our era so we decided to jump in and book it. We took the upgrade which included the drinks package and gratuities and an outside cabin which seemed ok to us. We booked through cruise 1st who were efficient in the beginning but let us down when it came to booking parking at Newcastle.It took us weeks to sort it out and finally after saying they could not book it, CMV ended up doing so.No vouchers arrived so contact with Australia was necessary in order to get one sent by email which we printed off and all went well at Newcastle. We have never had such an efficient and quick embarkation as we had at Newcastle and the same was true on our disembarkation. Newcastle has really got it's act together, something other ports to take a lesson from. We were shown to our cabin 6064 and found it bigger than other ships and a double shower was very good.The walls had sticky finger prints all over as had the doors and wardrobe doors, otherwise it was clean and had a kettle, hairdryer but no fridge. We found the ship quite easy to get around with all the bars etc on the same deck but finding the Waldorf MDR took a bit of getting used to. We did not like the house wine offered with the drinks package ( dry rough Spanish plonk) so went without with our evening meal ( CMV need to look at this, we will not have the drinks package again and the only beer available my husband found undrinkable). The food left much to be desired, having read some good reviews on the food by other cruisers we can only assume that as this was a charter the usual chef was on holiday. We enjoyed 2 main meals but not much else.Very poor cheap ingredients( Talapia fish for example) buffet food varied but often luke warm , bland or just unappealing. We went onshore and bought a decent meal out when in port as I believe did some of the crew! It was only the superb entertainment and the bands which made this cruise enjoyable and the lovely people we met but I cannot imagine we would go on Magellan again if the food is standard. Pity because we liked a lot about the ship, cabin etc. MDR staff very good but bar staff left much to be desired at times as did buffet staff and the officers rarely acknowledged passengers in passing. Too many nationalities , many having little or poor English and we saw quite a bit of friction between them as some seemed less efficient than others. Read Less
5 Helpful Votes
Sail Date: September 2017
An e mail dropped into my inbox with an exceptional offer 6 weeks before this cruise & it was the first time I had seen it advertised it just had to be done!! Suzie Quatro, Troggs, Manfreds, Animals, Slade, Big Country, Jam & many ... Read More
An e mail dropped into my inbox with an exceptional offer 6 weeks before this cruise & it was the first time I had seen it advertised it just had to be done!! Suzie Quatro, Troggs, Manfreds, Animals, Slade, Big Country, Jam & many more the entertainment was fantastic & future cruises will be a little quiet in comparison. Embarkation in Newcastle was a breeze it took all of 15 minutes which is the fastest ever (this was cruise number 13 & 6 different cruise lines) We were shown straight to our cabin which was lovely we normally have to find it ourselves & our cases were already there. The cabin was spacious & comfortable (6206 superior single inner) Although its called a single It had a queen size bed which was 2 pushed together & space for 2 people it caused much confusion before we sailed as I had seen a photo online with a single with upper bunk!! We had dinner in the Waldorf restaurant & were superbly looked after by James & Aung they went above & beyond & really made us feel special, the food was amazing & among the best that we have had at sea, 5 courses to choose from, well cooked & presented & always hot. The Entertainment was spectacular we haven't stopped talking about it this was a different cruise to normal so can't comment on the usual entertainment. Read Less
19 Helpful Votes
Sail Date: June 2017
We chose this cruise because it sailed from Liverpool and what a send off we got, fantastic sail away party and it set the scene for the next 12 days. The ship was spotlessly clean, you could often see the crew cleaning around the ship. ... Read More
We chose this cruise because it sailed from Liverpool and what a send off we got, fantastic sail away party and it set the scene for the next 12 days. The ship was spotlessly clean, you could often see the crew cleaning around the ship. The rooms were of a good size and the food was of a really good quality. We found the entertainment to be excellent and very professional. All the crew were friendly and approachable, nothing was too much trouble. We did not have the best weather whilst we were visiting Iceland, but his did not detract from a vey enjoyable holiday. We enjoyed the excursions that we went on and most of the ports of call, possibly with the exemption of Isafjodur, which was a bit bleak. The Golden Circle tour was definitely value for money and must do for anyone visiting Iceland. We have already booked to travel on the Magellan again next year. Read Less
18 Helpful Votes
Sail Date: May 2017
My wife and I decided to try a cruise, just a short one from Tilbury to Amsterdam, Belgium and back. We were luck enough to have Royal Suite 01 on deck 11 - however that is where the luck started to run out... I must firstly say our ... Read More
My wife and I decided to try a cruise, just a short one from Tilbury to Amsterdam, Belgium and back. We were luck enough to have Royal Suite 01 on deck 11 - however that is where the luck started to run out... I must firstly say our steward 'Roberto' works very hard, is very pleasant and was the one element of the cruise that lived up to standards and expectations. If you read my 'Tripadvisor' reports you can see we have been lucky enough to stay in many fine 5 star hotels that have exacting standards — however the Magellan falls VERY short of a classy hotel. Other passengers informed us it is a very old boat and really should be 'put out to graze' as they put it. Some even called it a ‘Ferry’… We had three nights of no sleep owing to a banging door somewhere, a gap in the balcony door that caused a constant whistle/whine, and the toilet stopped working on six occasions and affected all the toilets on the first few decks - not sure about the lower decks. Coupled with this, our water stopped working on the night of the 7th May 2017 and in the night I got up to use the toilet and was about to get a drink of water, but as I turned on the tap - brown sludge water appeared (good job I had the light on and spotted it). On two separate occasions we asked girls by the main bar area for an 'Afternoon Cream Tea' (or where we could find this). Each time, the young girls replied 'I get you cup of tea - wait here.' And as you've probably worked out - a cup of tea arrived... This is poor staff training and also the girls need to improve their English language skills. We also asked one guy on deck 8, 'Where is the area they are checking passports please?" His answer was 'No!' and he walked off. Delightful service... We had an onboard passport check that we queued an HOUR' for, and to disembark for Amsterdam a further HOUR wait — that's many elderly with sticks and bad hips - dreadful. The entertainment was a 60's weekend and the first tow bands (Swinging Blue Jeans and Cheatles) were not too good - repeated the same set (and patter) whichh was a waster of time watching both their sets. However the Dreamers were talented, professional and went down very well. Would we every go on a cruise again? NOT ON YOUR LIFE!!!! Thank you Magellan for ruining or weekend and expectations. Read Less
19 Helpful Votes
Sail Date: December 2016
Just returned from a 3 night cruise with my partner from london to amsterdam then onto antwerp. Overall, i had a wonderful holiday. In regards to some of the things I experienced on the ship, at times i was flabbergasted and felt compelled ... Read More
Just returned from a 3 night cruise with my partner from london to amsterdam then onto antwerp. Overall, i had a wonderful holiday. In regards to some of the things I experienced on the ship, at times i was flabbergasted and felt compelled to write this review, . PROS . Waldorf restaurant in the evenings is wonderful. Ample menu, good food, Mostly good service (I'll come back to this). . Ship very clean. Our cabin was very comfortable. . Evening shows entertaining, well scripted, brilliant dancers and singers . Very relaxed atmosphere- the friendliest cruise I have been on and we found the other guests to be great company.(good mixture of ages too) . Destinations were amazing. We had a thoroughly good time on shore and id love to return to Amsterdam. Port staff also really friendly, helpful and welcoming CONS . Lunch in the top 'informal' restaurant has not nearly enough seating and the food selection was very poor. . Hot tub was cold... too cold to even attempt to get in . We arrived late in both ports by 1hour- 1.5 hours . No drinks packages- something most cruisers expect as standard. (my bar bill cost me a small fortune!!) . And now my biggest complaint- Poorly trained/selected staff that could use some serious senior management. The restaurant staff were fairly professional, however they do require some English lessons on key restaurant terms ( a confusing couple of episodes re 'lemonade' and the wrong starters). RECEPETION... front of house and the face of any business... absolutely dismal. I took a dislike to one girl with a face like a wet weekend and a serious attitude problem- the others were not great either. ( I think she was head receptionist which is where these issues may lie). They seemed to have no regard for passenger welfare, solving issues or being remotely helpful... every time i went to the desk it was chaos and nobody knew what was going on. Bar staff all seemed to be doing their job efficiently, particularly one guy in the Tavener pub who was one of the only members of staff i came across who seemed happy to be there and actually engaged with guests. Some port staff were very rude and unhelpful- smoking in front of guests also- The biggest NO NO of tourism- very unprofessional At times the cruise was chaotic, stemming from the lack of staff ability and organisation. I would seriously recommend the management of this company travel with other cruise liners to get a feel for what good customer service is. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

Find a Magellan Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise