12 Helpful Votes
Sail Date: February 2018
We wanted a winter cruise to celebrate my 70th birthday. Having called into the co op travel agents in Lincoln ,this one was recommended to us by one of the cruise specialists.we couldn't have enjoyed it more! The staff on board were ... Read More
We wanted a winter cruise to celebrate my 70th birthday. Having called into the co op travel agents in Lincoln ,this one was recommended to us by one of the cruise specialists.we couldn't have enjoyed it more! The staff on board were all amazing and friendly- nothing too much trouble. I was ill a couple of days into the trip and needed to use the ships medical department. The treatment I got was first class and with a couple of days intensive treatment I was fit to enjoy the rest of the cruise. Food on board was delicious and plentiful and was presented in the first class restaurants as if in a top class hotel. There was a less formal restaurant but the food was excellent in there too. Entertainment was first class with terrific shows each night as well as many and varied day time activities. There was also a wide range on shore excursions ( not cheap as Norway is expensive) and we took advantage of a few of them which we thoroughly enjoyed. We made some good friends who we hope to cruise with again in the future with this line. Now, try as I might, I can't think of any negatives. There was an incident of burst pipes which I believe caused flooding to some areas but the staff worked so hard to sort the problem and did so quickly. I did overhear some guests complaining about various things but they all sounded quite trivial to me. I do feel that some folks complain for complaining X sake!! However, everyone is of course entitled to their opinion. We certainly enjoyed ourselves and would highly recommend cruise and maritime and the Magellan to anyone. Many thanks for a memorable trip. Read Less
31 Helpful Votes
Sail Date: August 2016
We chose this cruise because the dates fitted perfectly for us and we wanted to go to the fjords. The cruise and maritime website prior to embarkation was very useful and the information was received in a timely manner and was informative. ... Read More
We chose this cruise because the dates fitted perfectly for us and we wanted to go to the fjords. The cruise and maritime website prior to embarkation was very useful and the information was received in a timely manner and was informative. The price of this cruise was very good. I gave my review this title because of the reviews I read beforehand, although I always work on the basis that many people who review are either 'rants or ravers' however, I really have to say that it is beyond my comprehension how anyone can find anything about this ship that warrants a negative review! My experience regarding embarkation was very good, not sure how it would be if it was raining as we didn't see any cover. Once at the ship we were very quickly processed. Staff took us to our cabin and we then went off for a drink. We were upgraded, our cabin was at the front of the ship and we like many felt vibration and movement and noticed this through to day 3. Having only ever being on bigger ships this was very noticeable to us. We got the drinks package and it was well worth it for us. We saved the receipts and worked out that it would have cost well over a hundred pound more if we hadn't taken it. I usually only drink red wine but did try a number of cocktails which I really enjoyed. The wine (in my opinion) was beautiful, 14% Tempranillo, I would highly recommend this. We ate in the buffet, had lunch in both restaurants and 1 breakfast in one restaurant. We had dinner in the Kensington. The food was nicely presented in the restaurant and the service was excellent. Dinner was 5 course and lunch was 4, lots of variety and all enjoyable. I couldn't complain about the food at all. The service at the bars and around was first rate. The lectures we attended were good. The shows were average, but this is an entertainment team and not professional performers. We didn't do any excursions, preferring to do our own which were easy enough and significantly cheaper. The seating areas were obviously very busy when everybody was on the ship, however, seats could be found fairly easily and people tended to move around a lot, I didn't see any saving of seats in the lounge areas. I was impressed at the number of staff in all departments, the whole ship is spotless and cleaners were constantly stationed by each toilet area and were always in and out cleaning. I have to mention our wonderful cabin steward who was first rate and such a genuinely nice and discreet chap. I would recommend this ship and company and would go with them again. If you are reading having booked, please do not be worried by anything negative you may have read, go with an open mind and enjoy yourselves. If you want a 5* ship with butler service, you'll have to pay a lot more than the excellent value for money cruise, with 5* staff that you will experience with the Magellan. Read Less
5 Helpful Votes
Sail Date: June 2019
This was our first, but hopefully not our only, cruise so we have nothing to compare against. As first-timers I will say one thing firstly: the instructions given each day were a great help and all the things I worry about (not knowing ... Read More
This was our first, but hopefully not our only, cruise so we have nothing to compare against. As first-timers I will say one thing firstly: the instructions given each day were a great help and all the things I worry about (not knowing where to go or what to do) turned out to be nothing to worry about at all. Your hands are well and truly held to ensure you know where you need to be and when. Embarkation was very quick (20 minutes from drop-off outside Newcastle Passenger Terminal to being in our cabin). The cabin was 4119 and was more than adequate for our needs. The ship has a slightly dated feel to it but is clean and bright. Large bars and public areas meant even at the busiest times it didn't feel cramped. We stuck to the Bistro (buffet) and the "Speciality Restaurants" as we're not formal-wear people. The food was flawlessly good. The "Speciality Restaurants" are really "pop-up restaurants" requiring reservations within part of the Bistro's area. The service and food there was absolutely wonderful. The arrival into ports was handled well and it was far easier to walk on/off than I'd expected. We had one anchor port on the itinerary (Lerwick) but they managed to dock in the end so can't speak to how good/bad the tender process is. The main issue was due to our fellow passengers (of a certain age and thus of a certain speed!) which did mean we took to walking out rather than wait for shuttle buses which would take forever to board or get off. We went on two excursions (Jewels of the North in Akureyi and Loch Ness in Invergordon) both of which were well-organised though suffered from similar "speed" issues as the getting on and off the ship did! We went to a few shows, activities and lectures. The shows were extremely well done and the show area is spacious with comfortable seating (lots of leg room which is very important to me!). The activities (quizzes, "gameshows") were amusing enough though we avoided the Knit and Natter due to concerns we might get too over-excited ;) (In all seriousness there was plenty to do for all personalities!). The lectures... weren't so good. One of the speaker's lectures were so full of errors I was able to spot them and I wasn't an expert on their subjects. The other had blurry photos and film which seemed pointless given the lack of quality. Service was great in parts (the restaurants), okay in others (we had a few mix-ups happen around our welcome package which were eventually sorted and refunds arranged without us asking so all was well) and bad, for the most part, in bars. Even if just 6 tables were in use out of the 40 or so available in a bar, you'd be lucky to get successfully served once every 60 minutes. Needless to say this meant we never woke up with a hangover! I'd hold special praise for our room steward and her colleagues on our deck. They were not just always polite when we passed them in the corridor but remembered us and engaged us in personal greetings. Our room was kept immaculately throughout our trip. Overall the positives far outweighed the negatives and we had a really enjoyable two weeks. We'll certainly be cruising again and CMV will at least get consideration when we come to planning our next trip. Read Less
9 Helpful Votes
Sail Date: August 2017
I was actually on the Baltic cruise 10/8/17 but for some reason cant choose that date. Very few cruise lines offer single cabins at a reasonable cost (+25%) or sail from Northern Ports (I live in Scotland) - CMV offered both along with get ... Read More
I was actually on the Baltic cruise 10/8/17 but for some reason cant choose that date. Very few cruise lines offer single cabins at a reasonable cost (+25%) or sail from Northern Ports (I live in Scotland) - CMV offered both along with get together events throughout the cruise for single travellers. On other ships I have felt marginalised by the guests being mainly couples and often quite lonely - not the case at all on Magellan. The cabin (on deck 6) was of a good size with twin beds/king size bed (when put together). Lots of storage space and a good sized shower room. No kettles though which meant a trail up to the free hot water machine on Deck 10... only on the last few days did I discover you could have a jug of hot water delivered at no charge. The air con was noisy but otherwise a quiet cabin - those on lower decks tended to be noisy. The food was excellent and the Kitchen catered for my food allergy brilliantly. The food was not 'luxury' grade but for just over 2,000 for a 14 night cruise i didnt expect that. I was on the very early 5:30 sitting and did feel the miss of, unlike other cruise lines, no late evening buffet otherwise all OK. The entertainment was poor compared with other cruises, the singers good individually but whoever booked them could not have envisaged them singing together as whenever they did their voices just did not compliment each other. The acoustics in some of the bars was poor and made the classical musicians sound tinny - they were much better when in the main show lounge. Craft and other activities were plentiful and of a good standard - i enjoyed some writing and watercolours classes. I did think the port presentations were really dumbed down - if you want to know more I suggest you get a guide book or research in advance. Embarkation great - staff attitude very friendly/good service all very good EXCEPT the tours desk - beware they know nothing about the (over expensive) tours they are selling- I am disabled and needed to check accessibility and ended up on free port wifi doing it myself! Emailing museums etc. Magellan gives an authentic small ship - old style cruising experience with libraries and sun decks instead of wave pools and climbing walls - I liked it so much Im going again next year BUT Im going to book my own port tours! Read Less
11 Helpful Votes
Sail Date: June 2017
The Fjords are stunning, but the Magellan leaves a lot to be desired. Principally, the sewage system seems to be in permanent difficulty. We were by no means the only people to have to call for someone to fix the loo-flush. Also, there ... Read More
The Fjords are stunning, but the Magellan leaves a lot to be desired. Principally, the sewage system seems to be in permanent difficulty. We were by no means the only people to have to call for someone to fix the loo-flush. Also, there was a permanent, very heavy smell of sewage within the cabin. During sailing the cabin doors are closed, so one could think that it was only ones own cabin that had the smell. However, on disembarkation day, when all doors are open, it became clear that this was a problem throughout the cabins on Level 5, and most likely on other levels too. We were in cabin 5127. We reported the problem re the flush and it was attended to promptly. We also had to call the plumber during the night, to fix the flush. On reporting the smell, a plumber came and simply did not understand that it was not the loo, but the sewage pipes under the floor. I should also mention that there was a case (there might have been more) of NoroVirus on level 5. Two passengers were quarantined to their inside cabin (no window) for two days. We were instructed, at the start, about hand hygiene. However, the staff did not always adhere to this, nor did many passengers. Entertainment included a Journalist talking about his experiences. Oh my goodness, he had no idea how to deliver such a talk. It was woeful. Dana was the principal entertainer, and of course she is the consummate entertainer. The staff were all excellent. The evening meals were very good. Indeed, the Starters chef was brilliant. Queuing and table-hunting at the breakfast and lunch buffet was a pain. If having breakfast or lunch in one of the restaurants, you had to sit at tables of eight which can be difficult. Suffice to say no more Magellan for us. Read Less
23 Helpful Votes
Sail Date: May 2016
My husband & I have taken around a dozen cruises with various lines inc. P&O Royal Carribean, CUnard, Celebrity, MSC & Fred. We took this short cruise to determine how we felt about the ship and cruise line before thinking of ... Read More
My husband & I have taken around a dozen cruises with various lines inc. P&O Royal Carribean, CUnard, Celebrity, MSC & Fred. We took this short cruise to determine how we felt about the ship and cruise line before thinking of any longer duration. We fortunately caught the cruise coach from London Victoria to Tilbury - we had no delays and went straight to check-in on arrival at the port, unlike many other passengers, many of whom waited over an hour & a half simply to get into the car park, after having done battle with the M25 traffic. So far, so good. We arrived at our cabin, deck 6, at the rear of the ship - quite large in size - slightly surprised with the twin bed formation - but we got used to it - apparently we were told there are only 10 'Queen' beds on board. However, the beds were comfortable and the pillows, small but reasonable too. However there were no tea-making facilities in cabin which is surprising for a cruise line that prides itself on a traditional British cruise - we need our tea!! Also you need adaptions to use the plugs, again unexpected. The shower curtain however was a real pain! It's about 2 inches too short to reach the floor, so the bathroom floor gets wet and the curtains will insist on sticking to you when trying to shower. Don't get me started on the noise!! I've never heard such a din - not just the usual drone but banging, clanking and high whining vibration especially when starting the approach to a port - so 5am wake-up call was to be expected. Food was good, tasty although portions were not large, but with a potential 5-course menu - it wasn't necessary to go hungry and if you fancied trying an extra of anything our waiter was very happy to oblige. Our Wine steward was also very helpful and pleasant and it was a very nice touch that a complimentary drink was offered on the last night on the Company" -cheers!! There was one formal night, and most dressed appropriately however there were an odd few who only managed to sport a tea-shirt and jeans. One big complaint - I only drink Soya milk, which was available on the Buffet at breakfast but unavailable anywhere else on the ship for a coffee - it was quite a task to actually take a cup of milk from breakfast and ask one of the Baristas to make me a Latte using it. Afternoon tea was fairly standard - buffet style but one day had lovely raisin scones with jam and cream - this was followed the next day by Cheese scones still offered with jam and cream - different.!! Late night snacks were brought round the lounges on the 1st & 3rd night, unfortunately there were not enough to go round on the first evening - or some folks got more than their fair share! Middle night of cruise saw a "Magnifique Buffet" with ice sculptures and carved fruit/vegs - lots of sea-food available, much to my husbands delight. The entertainment team were good, shows were of reasonable standard, especially the ABBA inspired show. But the best was the Cabaret provided each night by members of the Entertainment team. We enjoy dancing - this was not as good on the ship as others we have experienced. The dance floor was on the small side but the main problem was the musical duo couldn't seem to maintain any sort of tempo throughout a song, so what initally appeared to be a rumba or cha-cha would slow down or speed up and then the inevitable key-change so just went on, & on ..... We both experienced some treatments in the Spa and really impressed by both our therapists - very good treatments, really relaxing and reasonably priced. What a shame that the tannoys are not turned off (or at least down) to prevent the sudden announcements fro breaking into the relaxation time. However one of the biggest gripes of the whole expereince was the first Port - Ghent - 8 shuttle buses for everyone who wanted to take themselves independently into Ghent - a 26 min drive away (hour- round-trip). We had been waiting for a shuttle for around 40 minutes when the crowd were told there was an hour delay - so taking the hour round trip into account, we (together with a considerable number of others) gave up and spent the rest of the day on-board. Many people were very unhappy with this situation and the cruise director got quite a bit of stick for this. Next stop at Amsterdam was better - just a 10 minute walk into the centre. We never saw, or even heard the Captain, or indeed any of the Senior Staff, which was unusual. All announcements were made by a the Passenger Director (or something).A large number of the crew were from Ukraine, according to the information in the ships bulletin, who tended to be rather off-hand, with smaller numbers of Indonesian and Filipino waiters who were as attentive as ever. We docked 2 hours late on our return to Tilbury as a result of the adverse weather conditions experienced overnight. We were in quite a storm. However, after nearly a dozen cruises, including across the North Sea, the Baltic, Fjords, Bay of Biscay and a Transaltantic - this was the worst experience I have had, pitching and rolling and in fact, the first time, ever - I succumbed to the sick-bag (sorry) . We were amused to watch the usual window washing whilst in port - this consisted of a hose-pipe fitted with some shower-like attachments being dangled over the side and swung from side to side - ingenious! We met some very nice people and have answered our question - would we go with them again - Sorry - not for us. We like smaller ships but this was not really up to speed in our opinion. Fred do small much better, as do some of the other smaller ships available with other lines. Read Less
17 Helpful Votes
Sail Date: April 2016
We are a middle aged (50s and 60s) Australian couple who took back to back cruises, first to Iceland, second to Russia etc in April and May this year. We chose these two cruises for the destinations offered and the fact we were able to ... Read More
We are a middle aged (50s and 60s) Australian couple who took back to back cruises, first to Iceland, second to Russia etc in April and May this year. We chose these two cruises for the destinations offered and the fact we were able to pick up a 2 for 1 offer, very attractive as we have to factor in the cost of airfares to fly to Europe. We have cruised 10 times previously, on a number of lines, in a number of regions, including two long cruises of similar timeframes as the two we are reviewing on Magellan. Overall, we would rate the experience as two and a half. As the second cruise offered exactly the same food, daytime activities and production shows, we were able to compare. Embarcation in Newcastle was fine for the first cruise, a muck up on the second (no-one appeared to know how to deal with passengers who were staying on; the Reception staff were clueless). Lifeboat drill has been discussed previously in the Reviews: it was certainly the most informative we have sat through but, as stated by other reviewers, the procedure to follow would cause chaos. Thankfully, we did not have to go a second time. Cabin 5015 aft was large, light, plenty of hanging space, but more drawers would have been appreciated, particularly bedside. The shower was as hot as you liked, with excellent pressure, the best ship shower we have encountered. It was so quiet, which is a blessing as nothing can ruin a cruise more than a noisy cabin. Even with the huge seas we encountered on the Iceland cruise, the cabin did not rattle, creak, bang... and the cabin steward went about his job quietly and efficiently. Ice was requested at 6pm each day and it appeared as requested each day without fail. However, the cabin was terribly hot and as stated by many reviewers, it is impossible to change the cabin temperature, you can only change the air flow. This will need to be addressed before the world cruise as it would be unbearable to try and sleep in a cabin when cruising in the tropics, Asia and northern Australia. Production Shows These were the best we have enjoyed over all our cruises, yes, better than the wizzbang American ships. The costumes each night were amazing, and the singers and dancers could not be faulted. Some of the American ships would benefit from seeing what is achieved by this group of singers and dancers. Birthday We often cruise when one of us has a birthday and on every other ship you can buy a cake, flowers, balloons, blah blah. As they are grossly overpriced we don't bother. Magellan gave us a wonderful surprise; a cake delivered to the cabin, a card, and a printed birthday message from 'your cabin steward' who shyly handed it to the recipient. All free, totally unexpected. Well done Magellan. Ship tours were expensive, as they are on all ships, but the ones we did were well organised and we have no complaints. Food Abysmal. The worst we have seen offered on a cruise ship. Quality control in the kitchen needs serious attention. There was enough food in the buffet - soups, salads, hot dishes, cold dishes, desserts, cheeses, but the quality of so many dishes was very poor. The soups and salads, bread rolls, pizzas and daily roasts were mostly okay, however, the hot dishes - pasta, rice, meat dishes, fish, vegetables - and the desserts were a real hit and miss affair. Lamb dishes were old mutton dishes, chicken dishes were poor quality bone in cuts, rice was cold, pastas were bland, vegetables were either mush or hardly cooked, and the fish dishes inevitably contained fish full of bones.for example, one of us had sword fish and raved about it, the other took a piece and it was like eating rubber. As for the dining room: on the Iceland cruise the Dover sole was melt in your mouth, on the Russia cruise we recommended it to our table mates and it was inedible as the pieces had not been completely scaled, and fish bones abounded. One waiter was too over the top and annoying, the other was morose and glum. Lectures On the Iceland cruise, 12 nights, we had two speakers who gave a variety of talks on diverse but interesting topics. On the Russia cruise, 14 nights, we had one man who gave four lectures, all about a group of tigers in India, and his lectures consisted of showing photo after photo of the tigers. One maybe two lectures would be okay, but FOUR lectures about the same tigers? Entertainers The old comedians on both cruises were well received by the predominantly older aged passengers. The violonist and pianist were excellent, the singer in the Captains Club has a strong loud voice like Janis Joplin, which does not work at all with quieter songs. Activities To be expected, and geared to the age and physical condition of a large segment of the passengers, who enjoyed them. To sum up, there were a lot of very happy passengers who are obviously the target group for this particular ship. The destinations were very interesting to us, the price was very good, however, we would not cruise on Magellan again. Read Less
7 Helpful Votes
Sail Date: July 2017
We chose this cruise as it was departing from Dublin so no flying needed for us! We had 2 wheelchair users with myself and my husband. Embarkation We arrived in plenty of time. Only downside is the port has no parking at the berth ... Read More
We chose this cruise as it was departing from Dublin so no flying needed for us! We had 2 wheelchair users with myself and my husband. Embarkation We arrived in plenty of time. Only downside is the port has no parking at the berth they used for Magellan so my husband had to drop us off and drive up to Terminal 1 to park. Basic tent and fold-up chairs greeted us. It was bit tough getting the wheelchairs up the wooden ramps but I got there! Bags where whisked away very swiftly. Check-in was fast, we had all documentation ready, we had our photo taken and checked-in within ten minutes. Then the trouble started. We had to get the wheelchair users out of the wheelchairs (they can walk just very slowly) and walk them up the "ramp" onboard. This ramp consisted of extremely treacherous metal steps that were upright so you had to step over each one up to the top. Slow going and nerve-wrecking for an elderly person already a bit self-conscious of walking slowly! wheelchairs were ready after we scanned through. My husband had 1 wheelchair user up ahead of me and so got on first, rather than allowing them to wait for me and my charge. As a consequence they were shown to the room and we were stranded. I had to ask to be shown. Staff were unorganised and some rude, they just ignored you, or in my case, left the wheelchair behind a rail I couldn't get to and had to ask for it to be brought in to me. CABINS We had 2 interior cabins. One was an L configuration to allow the two folding wheelchairs in. Plenty of space, tv, storage and ensuite. Our cabin was double bed configuration and this does make the room appear smaller but still useful. Mirrors make the room lighter. Not enough power points. Cabin steward very attentive and on one occasion, came tot he rescue when one relative fell out of bed he rang us straight away and we got her up. All was ok. He asked how she was every time he saw her after that! ENTERTAINMENT Poor. There really was very little going on. A few singers, a band that played the same every night. Bingo and activities conducted by bored staff so really was a waste. Shows in main lounge was boring most nights, the comedian was good but short (no idea why people reported it was offensive!) trying to get a good seating area free from poles and suitable for wheelchairs was a nightmare. EXCURSIONS None were suitable for wheelchairs on this cruise due to that bloody ramp. The fright they got going up the ramp at the start put them off ever going back down it unless it was the last time! So we could only really go on 1 excursion, Hornfleur. Myself and my husband got the free shuttle up to the town center and saw the sights ourselves. Very nice shopping areas, architecture etc. We watched the rest of the excursion disembarkation from the deck as most where by tender. All I can say is that if I was anyway nervous or on a stick I would probably never sail again!! They manhandled poor old dears like luggage! Shocking. FOOD The restaurant was very good, made all the better for our table servers. The first night he hand cut the steak for our relative and then fed it to her like some Roman Villa scene. She laughed and it was just perfect hosting, knowing boundaries and politeness, not being pushy etc. Just super. We ate dinner here every night and were never disappointed. The buffet is just a bit too much like a canteen. All breakfasts and lunches similar, no atmosphere. SPA Prices similar to other cruiselines. Was disappointed not to have been shown to the relaxation area or thermal area after my treatments. The first treatment was a full body massage & facial. This was amazing. I cannot remember his name now but it was a deep but not sore massage, the way a massage should be. As a bodywork therapist myself, it surprises me how few therapists know not to dig deep for the sake of it but rather pay attention to the muscles and perform deep massage when the client is ready. This stops the treatment from turning into torture! The second treatment was a hot stone massage. I enjoyed this but not as much as the other package. Again I was given no tour, no access to the other areas of the spa and no add-ons recommended or specials. BARS We noticed the English pub had a bar menu on embarkation day but the next day the menu was gone. Maybe it only runs on certain routes? It looked a nice lunch menu of pies, stews, sandwiches etc. and would've been nice to try for a change. Drinks prices similar to at home, we had the drinks package and it was well worth the price. TIP: ask for Smirnoff instead of Vodka, for some reason my husband would get double measures instead of a single measure. Same happened to me when I asked for Bacardi. They do ask for cards for all in the group to make sure everyone is paying what they should. This was sometimes extremely rude when we got drinks but our relatives had tea or coffee. The supervisor made a big deal out of how they didn't have the package and needed the cards....she has arthritis and was struggling to get the card at time of ordering but cards where all on the table for anyone to check from then on. The sinatra lounge was always packed and had piano or jazz music in the evenings. The casino is tiny with about 20 machines, a blackjack table and roulette. Its on the main thoroughfare. Overall, I felt it was a glorified ferry. I had hoped it would feel like a small cruise ship but no, it felt like going on the sea ferry across to England just without my car! We definitely wouldn't do this cruiseline again. Read Less
4 Helpful Votes
Sail Date: June 2017
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a ... Read More
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a particular problem on sea days. Lots of staff on Reception but most appeared poorly trained and they constantly had to find more experienced staff to consult. Overall, there appeared to be a total lack of communication between staff in all departments. When problems arose, few of them were willing to help solve them. The problem always remained with the customer to sort out. II thought the theatre entertainment was good and Dana was a brilliant revelation. The remaining organised activities during the day were poor. Trying to find seats in the bars and lounges in the evening was difficult because there were too many passengers for the limited facilities of the ship. Read Less
5 Helpful Votes
Sail Date: October 2016
This cruise is not good for disabled people, the gangways are to narrow, my wheelchair wheel came off two times. The toilet in the cabin is too low and I needed help in getting off of it. They state that a wheelchair must be below 23 kg ... Read More
This cruise is not good for disabled people, the gangways are to narrow, my wheelchair wheel came off two times. The toilet in the cabin is too low and I needed help in getting off of it. They state that a wheelchair must be below 23 kg and if you have a electric one that is impossible. If you cannot walk and are wheelbound some ports you cannot get off due to having steps. The food is cooked well but does not have the selection of other cruise lines I have been on. The staff are helpfull and polite but most of them don't smile or look happy. No 24 hour buffet. If you want room service you have to pay quite a lot, other lines either charge a nominal fee or it if free. Overall I got the impression everything was done as cheaply as possible and I would not cruise with this line again. Read Less
4 Helpful Votes
Sail Date: August 2016
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this ... Read More
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this cruise so gave the atomosphere one of a derby and Joan club at sea ! Cities such as Stockholm only had a 4 hour visit time which is much too short Entertainment was very much aimed at 70/80 year olds with the newest music I heard all cruise was by Abba and the band played what I would ( bad ) lift music The entertainment staff had to come up with their own ideas for shows etc , a case in point was one of them ( slightly) looking like Buddy Holly (but sounding nothing like him ) so you got a Buddy Holly tribute act....but a terrible one ! If you value the entertainment on board your cruise alongside the destinations you have been warned !!! Read Less
Sail Date: September 2015
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave ... Read More
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave clear instructions. We noticed there that the other passengers seemed older than us. (We've just turned 60) most people were well over 70+ Embarkation was fast and on the ship we were met by staff and a very nice lady showed us to our cabin. The food was not of the best quality but there was plenty of it. The soups and the bread were very nice. Afternoon tea was very strange Apple crumble and custard and small hard scones with artificial cream and dry cake. We bought the drinks package even though we are not big drinkers, but it was well worth it as the cocktails were very nice and included brand name soft drinks as well. We both enjoyed Amsterdam and Zeebrugge and looked forward to the Channel Islands, but unfortunately the Captain announced that because of the high swell we wouldn't be going and instead were going to Cherbourg and Rouen instead. We and lots of other passengers thought this strange and more likely to do with the age and disabilities of the other passengers.( the weather so calm and sunny) as they would have to use tenders in these ports. We felt let down as we wouldn't have booked a cruise around France, so will never use this company again Read Less
1 Helpful Vote
Sail Date: September 2015
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors ... Read More
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors disappointed. We prefer ‘Freestyle Dining’ and dislike being stuck on the same table with the same handful of guests every night. We are happy to share a table if necessary, but not for 6 nights in sequence. In consequence we switched our system to tracking down a good lunch meal ashore and skipping the evening dinner. The on-board alternative, the ‘Bistro’ was convenient, but the standard of food offered there was poor. (1/5). The standard of food in the main dining was well below expectation (2/5) and is our one major criticism. Had we tried this more often we might have met a better meal, but were unwilling to take the risk. The vessel has an Engine problem. It behaves like an old car. Very under-powered when ‘push’ is needed. It was extremely noisy when pulling away from the dockside or travelling in a river, probably against the water flow. We complained and the problem did disappear, but at the cost of very low speed running. To take 4 hours from Amsterdam to the river estuary indicated that the engine(s) were running at low power. Any faster and the vibrations would make the cabin furniture rattle. Coastal running over short distances worked well, but it might prove to be too noisy on a long, (Transatlantic ?) run. I await further comments. (If it was a horse I would shoot it.) The passenger mix favours the elderly, supported by the relatively low cost per person. We found the number of ‘wheelies’, Zimmer frames and wheeled walkers, motorised chairs, crutches and walking sticks surprising and soon realised that the Captain would not be able to offer the ‘Ship to Shore’ transfers using the lifeboats as tenders. It would have been extremely dangerous to even try. This was probably why the visits to Jersey and Guernsey were cancelled and replaced by Cherbourg and Rouen. I would congratulate him on this choice. We also wanted to go to the Channel Islands, but realised that it could not be done safely. CMV will have to rethink some of its itineraries or this will often arise Read Less
2 Helpful Votes
Sail Date: December 2018
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day ... Read More
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day after we visited how can CMV make a mistake like this . On arriving at Tilbury we had paid for car parking I find it hard to believe that there were no blue badge spaces for wheelchair users we were expected to leave my wife at the terminal while I parked the car in the docks and got a bus back this is not good enough .We spoked to a car park attendant who let us park outside the port , when we booked through CMV we were told that we could not park outside the port as there was building work going on , when we arrived there was no building work going on , there should be blue badge spaces for the disabled out side the port. We were on the boat in under 30 minutes , the food was very good only problem it took 30 minutes to find a seat. The cabin no 6153 was a good size plenty of draw space . The only problem was the air conditioning was blowing out cold air we told the steward twice nothing done about it went to reception next day still nothing done went to reception again in the evening finally they got someone to look at it and he could not fix it so we were cold all the time this is not good enough CMV must have known that it didn't work we spoke to many people whose heating never worked . ROUEN Were told the evening before that there would be a shuttle bus to take us into town and we needed to get a ticket at 3pm wo we arrived at 2.25pm most of the ships passengers were there then it was announced over the tannoy that tickets would not be issued till 3.30 we got our tickets at 4.10 on bus no 22 so we said we would get a taxi .Why was we not given the bus tickets the evening before with the daily information paper like other cruise lines then we would not have to que for so long. We were told by a member of staff that there were 3 steps at the bottom of the gangway and that we would be helped down when we got to deck 5 there were hundreds of people thereafter 25min we got to the gangway then we see that the gangway was all steps so I went to find somebody to help after 30 min someone came all while my wife is sitting by the gangway getting cold and bumped into they said that 4 crew would carry her down the steps I was not happy about this that is really health and safety I said that we would not go ashore (we have been on over 30 cruises this is the first time we have not been able to go ashore). I make an appointment to see the Captain or Cruise Director in the end we saw the Guest Services manager we explained to him what had happened and how my wife had felt he didn't want to know just saying they would have carried her down the steps not taking into account how my wife felt she was terrified but he didn't seem to care about that .There was no reason that I could see as to why a flat gangway could not be used. I also said that if that when he was announcing about the tickets he should have said that there were steps to get off boat and that wheelchairs could not get off then we would not have to waste 3 hours and all the problems. The next day we had got breakfast but not started to eat it when there was a announcement they were using a flat gangway but would be changing it for steps in 15 minutes time so we left our breakfast and rushed to deck 5 we got off no problem there was a shuttlebus but no romps for wheelchairs so we had to walk a mile to town no thought again from CMV. Arrived back at ship and step gangway no crew members there to help so I had to go onboard to get some help we waited for 35 minutes for them to show up it was really cold they couldn't care less my wife was eventually carried on board. So we had been on a Christmas Markets cruise but had not seen a Christmas market NOT GOOD ENOUGTH. We cancelled our tips which I think most of the passengers done .We stayed on the ship for the next cruise to Antwerp this cruise was no problem we had the same cabin so cabin was still cold still nothing done about it .Talking about the cold deck 9 was always cold with a lot of people sitting in there coats many people complained but nothing done about it. And to top it off when we were leaving the ship at Tilbury crew members stood and watched me struggle getting off with the ramps and slops they didn't offer to help me they just watched. So will we travel with CMV again NEVER they do not care about disabled people Read Less
9 Helpful Votes
Sail Date: April 2018
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very ... Read More
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very loud during the night didn't have a good night once. staff were friendly however could not understand English at all well and seem to just agree with you instead of helping you with your questions. when we arrived we decided I would like a drinks package lady told me 26 pound a day which I didn't think was bad however as I shared a cabin with my wife who don't drink and 2 kids I was told I need to buy us all a package even a alcohol one for my wife even though she don't drink so all in all with kids I was going to end up paying a extra 500 pound just for drinks for me as kids drink where free didn't make sense. on board entertainment was poor cruise director was rushing all over the place didnt give anyone time. captains dinner he wasn't even present at the waldorf restaurant. on to ports we where due in amsterdam Rotterdam Rouen St Peter's port Guernsey and Honfleur we only went 3 stops amsterdam Rotterdam and honfluer all others where cancelled so instead of going st Peter's port they took us to Portsmouth UK fantastic that was (not) they blamed it on bad weather however owing to strikes in France me and many others believe this was the cause. many where on the cruise just to visit st Peter's port so many angry people got offered 25% of there next cruise why would anyone book after this is beyond me. WIFI was the biggest joke you can buy Wi-Fi on board at a cost off £60 for 1 GB anyone who knows data usage can understand how much of a joke that is. It is a cruise for the over 80s only lots of wheelchairs and scooters over the place. After having many cruises with P and O in the past and now CMW I will be sticking with P and O you do get what you pay for Read Less
5 Helpful Votes
Sail Date: December 2017
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots ... Read More
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots of wheel chairs, electric scoot mobiles with beep sound signals etc. The cabin was OK and the steward was exellent. Only the airco smell in the cabin was like a smokers room that lasted for 22 days. The ship is old and very unstable it rolls fiercely in waves of only 3- 4 m. Lots of old passengers fell of stairs and in cabins. The hospital and the Servian female doctor was very busy with all the coughing guests. The pneumonia germs were spread throughout the ship by the apparently not well filtered or sanitary cleaned airco air. Twice a rescue helicopter had to collect sick passengers. The kitchen chef was Indian as well as most of the cooks. The soup was every day the same only a different name and colour. At breakfast the bacon was dried out because it was baked in the middle of the night. The entertainment girls and boys came from the former East block . The quality was below the standard one would like to experience on a X'mas cruise. The excursions were acceptable except for the waiting time for diasbled passengers that were coming while they could hardly walk up a stair. The final bill showed a creditcard charge of GBP 141 for payment of an amount of GBP 1690 , a small charge for paying by credit card we would accept but this is robbery. In short we do not recommend this ship or cruise line.Our experience with the HAL is much better. Read Less
2 Helpful Votes
Sail Date: January 2017
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas ... Read More
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas decorations in there corners and dead flowers on windowsills.The cabin was suitable except there were no fridges, no coffee or tea making facilities and no heating. My bathroom flooded umpteen times and my bed was the source of an ant infestation. You couldn't find a chair to eat lunch al fresco and the food was poor. Entertainment all round was poor, no expert speakers for Panama or Suez. Hardly any entertainment on deck despite the tropical weather and very few buffets. The speakers were few and far between as was the cabaret acts.The theme nights were mostly a miss. The Bollywood amounted to a buffet and a showing of a Bollywood film. The ship was subject to flooding and leaks from pipes everywhere with blows being used to dry the large areas. This caused capers to small and staining on ceiling panels. The shore excursions were expensive and the amount of container ports was a joke, there were no facilities and no taxis and dos shuttle buses laid on Over 200 people got together for a meeting but management would not come and address everyone's complaints. Those that wrote letters needn't have bothered as they were not answered. A cruise from hell and if anyone has similar complaints I would love to hear from you at michele@mattmonro.com Read Less
4 Helpful Votes
Sail Date: January 2016
Unfortunately Magellan isn't much better than Marco Polo. The seating on Deck 10 around the pool resembled a works cafeteria and was very uncomfortable. The food... I'll pass on because where do I start. There is no heating in ... Read More
Unfortunately Magellan isn't much better than Marco Polo. The seating on Deck 10 around the pool resembled a works cafeteria and was very uncomfortable. The food... I'll pass on because where do I start. There is no heating in the cabins which was awful considering we sailed out of Tilbury in the sea of winter. Now smokers beware every time the ship bunkers they stop smoking on the open decks but bunkering can take 8 hours and they won't tell us in advance. I have travelled on nearly every ship that leaves Southampton and there is no one else that imposes that including Fred Olsen whose ships are no bigger than Magellan. They will only let you buy cigarettes in their shop but you can't have them until the last night of the cruise. My friends and I booked the world cruise for 5 January 2017 and have just read in the booklet "please note that any alcohol and cigarettes purchased ashore will be kept in a safe lock up and returned to you on the night prior to your fine destination". In other words you can only buy from their bars for the duration of 4 months. The fact they don't have your brand is tough luck and of course they ran out of the more popular brands in February. I rang today to be told it is down to the customs officials in other countries... what a croc... they only have a problem if you bring cigarettes or contraband ashore, not if you bring them onto a ship that is in fact cruising in international waters. Cruise & Maritime are holding you to ransom over having to make your purchases on board at their inflated prices. If you are thinking of travelling on Cruise & Maritime I urge you to reconsider. They are dangling 2 for 1 deals which look very appealing but the Amazon cruise was full of pax who, having bought the drinks package, were determined to get their monies worth and were roaring drunk every night. One particular alcoholic actually bent over his chair, was sick all over the floor, and promptly stayed where he was and carried on drinking!!! A majority of those on deck were Irish and we were subjected to shanty singalongs nearly every night. It's all very well dropping prices but then you cannot control the calibre of guest that comes on. It was like a booze cruise... but for 6 weeks! Also there are no fridges in the cabin. I only drink soda and I couldn't get a cold drink until the bars opened at 9.00am. They wanted to put my medication in their fridge which meant if you needed them in the night you had to get up, get dressed, and go to reception. We were hoping for good things in the refit in December but find the only difference is to Scotts Bar which is being changed into a themed British style pub called Scott's Tavern & Nightclub. We were promised a launderette but this is now not happening. Instead C&M have offered us a free fortnightly 'laundry bag' but that is only for people on the whole world cruise sector. The ports of Oranjestad, Aruba and Acapulco Mexico have been shortened. Our stop in Rarotonga has been cancelled. Our stop at Jakarta has been cancelled and because they have changed the Suez transit times we now lose our stop at Piraeus. I don't want an extended two day stop in Safaga which is only beneficial to their tours office selling spaces to Jerusalem and Bethlehem. I chose this cruise because of the port stops. Because we are at sea for 4 months it doesn't give the cruise line a right to hold us to ransom over everything they want to enforce. They are emptying the pools at every port, once again this is the only cruise line that does this. If you want to stay on board you can't swim!! On the Amazon transit we were without the pool for 8 days, that in temperatures upto 105 degrees. I don't want to go on this cruise but I wasn't allowed to cancel without huge canx charges and the point is that some of this information has only just been released. i.e we knew about visas to India and Australia but now have just been told that we need them in Indonesia, Vietnam, Maldives, Oman, Egypt, and Jordan and although they are done for you on the ship there are a load more fees to pay, monies we didn't know about in advance. The only thing worth the money was the entertainment staff who worked themselves to the bone (they didn't have a choice). We had the Nora virus onboard (which has happened on every C&M ship I've ever been on and the Ents team had to do deep clean duty. They had to be up and cleaning at 7.00am even though some hadn't finished work until 1.00am Anyone who has mobility issues take heed if you haven't book a adapted cabin you cannot bring a scooter or any mobility aid on board. If you turn up at Tilbury with one you will be denied boarding. Cruise & Maritime have gone a step too far. I thought I was booking an exotic holiday not a stay in a detention camp. They seem to have forgotten that the British still have freedom of speech and freedom of choice. Read Less
19 Helpful Votes
Sail Date: December 2015
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't ... Read More
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't be held responsible for the weather, there were just so many things wrong. Once we did get away many hours later than scheduled, and informed that the ports of call had changed , which then meant that we would be in Gibraltar one day late and we had planned to meet someone there , they failed to turn up on the 27th and that cause a few problems, the crossing both away and returning home was awful, and it appears that the ship struggles with rough seas. The result was people falling out of chairs, lifts being turned off and glasses falling out of the cabinet behind the bars and leaks coming through the roof of the Captain's lounge. The cabins are fine, but there is not enough seating for all when in the buffet or the lounges and most of the time only half of the lifts were operational. The meals were not that good and the dinners at Raffles the buffet were limited on selection. The entertainment was provided by the regular staff and only one external artist was shown in the whole of the two weeks....very poor as I was song and danced out after about 10 days.The entertainment team, done what they could, but their employer needs to take a good look at itself ! The result was that apart from the magnificent New Years eve overlooking Madeira and the fireworks display, the whole cruise was sub standard and then we had the 42 night cruse to the Amazon and West Indies to look forward to ! To be fair the second cruise was better and although we both went ill on the way back, and so many people ended up in the infirmary with coughs and breathing problems, it still was a case that the Christmas cruise was so poor and I would not go on the Magellan again, for anything over 14 nights as it did not match up to others that we had both been on.Even then it would have to be an offer that we could not refuse. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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