2 Helpful Votes
Sail Date: December 2018
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day ... Read More
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day after we visited how can CMV make a mistake like this . On arriving at Tilbury we had paid for car parking I find it hard to believe that there were no blue badge spaces for wheelchair users we were expected to leave my wife at the terminal while I parked the car in the docks and got a bus back this is not good enough .We spoked to a car park attendant who let us park outside the port , when we booked through CMV we were told that we could not park outside the port as there was building work going on , when we arrived there was no building work going on , there should be blue badge spaces for the disabled out side the port. We were on the boat in under 30 minutes , the food was very good only problem it took 30 minutes to find a seat. The cabin no 6153 was a good size plenty of draw space . The only problem was the air conditioning was blowing out cold air we told the steward twice nothing done about it went to reception next day still nothing done went to reception again in the evening finally they got someone to look at it and he could not fix it so we were cold all the time this is not good enough CMV must have known that it didn't work we spoke to many people whose heating never worked . ROUEN Were told the evening before that there would be a shuttle bus to take us into town and we needed to get a ticket at 3pm wo we arrived at 2.25pm most of the ships passengers were there then it was announced over the tannoy that tickets would not be issued till 3.30 we got our tickets at 4.10 on bus no 22 so we said we would get a taxi .Why was we not given the bus tickets the evening before with the daily information paper like other cruise lines then we would not have to que for so long. We were told by a member of staff that there were 3 steps at the bottom of the gangway and that we would be helped down when we got to deck 5 there were hundreds of people thereafter 25min we got to the gangway then we see that the gangway was all steps so I went to find somebody to help after 30 min someone came all while my wife is sitting by the gangway getting cold and bumped into they said that 4 crew would carry her down the steps I was not happy about this that is really health and safety I said that we would not go ashore (we have been on over 30 cruises this is the first time we have not been able to go ashore). I make an appointment to see the Captain or Cruise Director in the end we saw the Guest Services manager we explained to him what had happened and how my wife had felt he didn't want to know just saying they would have carried her down the steps not taking into account how my wife felt she was terrified but he didn't seem to care about that .There was no reason that I could see as to why a flat gangway could not be used. I also said that if that when he was announcing about the tickets he should have said that there were steps to get off boat and that wheelchairs could not get off then we would not have to waste 3 hours and all the problems. The next day we had got breakfast but not started to eat it when there was a announcement they were using a flat gangway but would be changing it for steps in 15 minutes time so we left our breakfast and rushed to deck 5 we got off no problem there was a shuttlebus but no romps for wheelchairs so we had to walk a mile to town no thought again from CMV. Arrived back at ship and step gangway no crew members there to help so I had to go onboard to get some help we waited for 35 minutes for them to show up it was really cold they couldn't care less my wife was eventually carried on board. So we had been on a Christmas Markets cruise but had not seen a Christmas market NOT GOOD ENOUGTH. We cancelled our tips which I think most of the passengers done .We stayed on the ship for the next cruise to Antwerp this cruise was no problem we had the same cabin so cabin was still cold still nothing done about it .Talking about the cold deck 9 was always cold with a lot of people sitting in there coats many people complained but nothing done about it. And to top it off when we were leaving the ship at Tilbury crew members stood and watched me struggle getting off with the ramps and slops they didn't offer to help me they just watched. So will we travel with CMV again NEVER they do not care about disabled people Read Less
9 Helpful Votes
Sail Date: April 2018
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very ... Read More
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very loud during the night didn't have a good night once. staff were friendly however could not understand English at all well and seem to just agree with you instead of helping you with your questions. when we arrived we decided I would like a drinks package lady told me 26 pound a day which I didn't think was bad however as I shared a cabin with my wife who don't drink and 2 kids I was told I need to buy us all a package even a alcohol one for my wife even though she don't drink so all in all with kids I was going to end up paying a extra 500 pound just for drinks for me as kids drink where free didn't make sense. on board entertainment was poor cruise director was rushing all over the place didnt give anyone time. captains dinner he wasn't even present at the waldorf restaurant. on to ports we where due in amsterdam Rotterdam Rouen St Peter's port Guernsey and Honfleur we only went 3 stops amsterdam Rotterdam and honfluer all others where cancelled so instead of going st Peter's port they took us to Portsmouth UK fantastic that was (not) they blamed it on bad weather however owing to strikes in France me and many others believe this was the cause. many where on the cruise just to visit st Peter's port so many angry people got offered 25% of there next cruise why would anyone book after this is beyond me. WIFI was the biggest joke you can buy Wi-Fi on board at a cost off £60 for 1 GB anyone who knows data usage can understand how much of a joke that is. It is a cruise for the over 80s only lots of wheelchairs and scooters over the place. After having many cruises with P and O in the past and now CMW I will be sticking with P and O you do get what you pay for Read Less
5 Helpful Votes
Sail Date: December 2017
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots ... Read More
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots of wheel chairs, electric scoot mobiles with beep sound signals etc. The cabin was OK and the steward was exellent. Only the airco smell in the cabin was like a smokers room that lasted for 22 days. The ship is old and very unstable it rolls fiercely in waves of only 3- 4 m. Lots of old passengers fell of stairs and in cabins. The hospital and the Servian female doctor was very busy with all the coughing guests. The pneumonia germs were spread throughout the ship by the apparently not well filtered or sanitary cleaned airco air. Twice a rescue helicopter had to collect sick passengers. The kitchen chef was Indian as well as most of the cooks. The soup was every day the same only a different name and colour. At breakfast the bacon was dried out because it was baked in the middle of the night. The entertainment girls and boys came from the former East block . The quality was below the standard one would like to experience on a X'mas cruise. The excursions were acceptable except for the waiting time for diasbled passengers that were coming while they could hardly walk up a stair. The final bill showed a creditcard charge of GBP 141 for payment of an amount of GBP 1690 , a small charge for paying by credit card we would accept but this is robbery. In short we do not recommend this ship or cruise line.Our experience with the HAL is much better. Read Less
2 Helpful Votes
Sail Date: January 2017
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas ... Read More
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas decorations in there corners and dead flowers on windowsills.The cabin was suitable except there were no fridges, no coffee or tea making facilities and no heating. My bathroom flooded umpteen times and my bed was the source of an ant infestation. You couldn't find a chair to eat lunch al fresco and the food was poor. Entertainment all round was poor, no expert speakers for Panama or Suez. Hardly any entertainment on deck despite the tropical weather and very few buffets. The speakers were few and far between as was the cabaret acts.The theme nights were mostly a miss. The Bollywood amounted to a buffet and a showing of a Bollywood film. The ship was subject to flooding and leaks from pipes everywhere with blows being used to dry the large areas. This caused capers to small and staining on ceiling panels. The shore excursions were expensive and the amount of container ports was a joke, there were no facilities and no taxis and dos shuttle buses laid on Over 200 people got together for a meeting but management would not come and address everyone's complaints. Those that wrote letters needn't have bothered as they were not answered. A cruise from hell and if anyone has similar complaints I would love to hear from you at michele@mattmonro.com Read Less
4 Helpful Votes
Sail Date: January 2016
Unfortunately Magellan isn't much better than Marco Polo. The seating on Deck 10 around the pool resembled a works cafeteria and was very uncomfortable. The food... I'll pass on because where do I start. There is no heating in ... Read More
Unfortunately Magellan isn't much better than Marco Polo. The seating on Deck 10 around the pool resembled a works cafeteria and was very uncomfortable. The food... I'll pass on because where do I start. There is no heating in the cabins which was awful considering we sailed out of Tilbury in the sea of winter. Now smokers beware every time the ship bunkers they stop smoking on the open decks but bunkering can take 8 hours and they won't tell us in advance. I have travelled on nearly every ship that leaves Southampton and there is no one else that imposes that including Fred Olsen whose ships are no bigger than Magellan. They will only let you buy cigarettes in their shop but you can't have them until the last night of the cruise. My friends and I booked the world cruise for 5 January 2017 and have just read in the booklet "please note that any alcohol and cigarettes purchased ashore will be kept in a safe lock up and returned to you on the night prior to your fine destination". In other words you can only buy from their bars for the duration of 4 months. The fact they don't have your brand is tough luck and of course they ran out of the more popular brands in February. I rang today to be told it is down to the customs officials in other countries... what a croc... they only have a problem if you bring cigarettes or contraband ashore, not if you bring them onto a ship that is in fact cruising in international waters. Cruise & Maritime are holding you to ransom over having to make your purchases on board at their inflated prices. If you are thinking of travelling on Cruise & Maritime I urge you to reconsider. They are dangling 2 for 1 deals which look very appealing but the Amazon cruise was full of pax who, having bought the drinks package, were determined to get their monies worth and were roaring drunk every night. One particular alcoholic actually bent over his chair, was sick all over the floor, and promptly stayed where he was and carried on drinking!!! A majority of those on deck were Irish and we were subjected to shanty singalongs nearly every night. It's all very well dropping prices but then you cannot control the calibre of guest that comes on. It was like a booze cruise... but for 6 weeks! Also there are no fridges in the cabin. I only drink soda and I couldn't get a cold drink until the bars opened at 9.00am. They wanted to put my medication in their fridge which meant if you needed them in the night you had to get up, get dressed, and go to reception. We were hoping for good things in the refit in December but find the only difference is to Scotts Bar which is being changed into a themed British style pub called Scott's Tavern & Nightclub. We were promised a launderette but this is now not happening. Instead C&M have offered us a free fortnightly 'laundry bag' but that is only for people on the whole world cruise sector. The ports of Oranjestad, Aruba and Acapulco Mexico have been shortened. Our stop in Rarotonga has been cancelled. Our stop at Jakarta has been cancelled and because they have changed the Suez transit times we now lose our stop at Piraeus. I don't want an extended two day stop in Safaga which is only beneficial to their tours office selling spaces to Jerusalem and Bethlehem. I chose this cruise because of the port stops. Because we are at sea for 4 months it doesn't give the cruise line a right to hold us to ransom over everything they want to enforce. They are emptying the pools at every port, once again this is the only cruise line that does this. If you want to stay on board you can't swim!! On the Amazon transit we were without the pool for 8 days, that in temperatures upto 105 degrees. I don't want to go on this cruise but I wasn't allowed to cancel without huge canx charges and the point is that some of this information has only just been released. i.e we knew about visas to India and Australia but now have just been told that we need them in Indonesia, Vietnam, Maldives, Oman, Egypt, and Jordan and although they are done for you on the ship there are a load more fees to pay, monies we didn't know about in advance. The only thing worth the money was the entertainment staff who worked themselves to the bone (they didn't have a choice). We had the Nora virus onboard (which has happened on every C&M ship I've ever been on and the Ents team had to do deep clean duty. They had to be up and cleaning at 7.00am even though some hadn't finished work until 1.00am Anyone who has mobility issues take heed if you haven't book a adapted cabin you cannot bring a scooter or any mobility aid on board. If you turn up at Tilbury with one you will be denied boarding. Cruise & Maritime have gone a step too far. I thought I was booking an exotic holiday not a stay in a detention camp. They seem to have forgotten that the British still have freedom of speech and freedom of choice. Read Less
19 Helpful Votes
Sail Date: December 2015
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't ... Read More
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't be held responsible for the weather, there were just so many things wrong. Once we did get away many hours later than scheduled, and informed that the ports of call had changed , which then meant that we would be in Gibraltar one day late and we had planned to meet someone there , they failed to turn up on the 27th and that cause a few problems, the crossing both away and returning home was awful, and it appears that the ship struggles with rough seas. The result was people falling out of chairs, lifts being turned off and glasses falling out of the cabinet behind the bars and leaks coming through the roof of the Captain's lounge. The cabins are fine, but there is not enough seating for all when in the buffet or the lounges and most of the time only half of the lifts were operational. The meals were not that good and the dinners at Raffles the buffet were limited on selection. The entertainment was provided by the regular staff and only one external artist was shown in the whole of the two weeks....very poor as I was song and danced out after about 10 days.The entertainment team, done what they could, but their employer needs to take a good look at itself ! The result was that apart from the magnificent New Years eve overlooking Madeira and the fireworks display, the whole cruise was sub standard and then we had the 42 night cruse to the Amazon and West Indies to look forward to ! To be fair the second cruise was better and although we both went ill on the way back, and so many people ended up in the infirmary with coughs and breathing problems, it still was a case that the Christmas cruise was so poor and I would not go on the Magellan again, for anything over 14 nights as it did not match up to others that we had both been on.Even then it would have to be an offer that we could not refuse. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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