11 Helpful Votes
Sail Date: June 2017
The Fjords are stunning, but the Magellan leaves a lot to be desired. Principally, the sewage system seems to be in permanent difficulty. We were by no means the only people to have to call for someone to fix the loo-flush. Also, there ... Read More
The Fjords are stunning, but the Magellan leaves a lot to be desired. Principally, the sewage system seems to be in permanent difficulty. We were by no means the only people to have to call for someone to fix the loo-flush. Also, there was a permanent, very heavy smell of sewage within the cabin. During sailing the cabin doors are closed, so one could think that it was only ones own cabin that had the smell. However, on disembarkation day, when all doors are open, it became clear that this was a problem throughout the cabins on Level 5, and most likely on other levels too. We were in cabin 5127. We reported the problem re the flush and it was attended to promptly. We also had to call the plumber during the night, to fix the flush. On reporting the smell, a plumber came and simply did not understand that it was not the loo, but the sewage pipes under the floor. I should also mention that there was a case (there might have been more) of NoroVirus on level 5. Two passengers were quarantined to their inside cabin (no window) for two days. We were instructed, at the start, about hand hygiene. However, the staff did not always adhere to this, nor did many passengers. Entertainment included a Journalist talking about his experiences. Oh my goodness, he had no idea how to deliver such a talk. It was woeful. Dana was the principal entertainer, and of course she is the consummate entertainer. The staff were all excellent. The evening meals were very good. Indeed, the Starters chef was brilliant. Queuing and table-hunting at the breakfast and lunch buffet was a pain. If having breakfast or lunch in one of the restaurants, you had to sit at tables of eight which can be difficult. Suffice to say no more Magellan for us. Read Less
23 Helpful Votes
Sail Date: May 2016
My husband & I have taken around a dozen cruises with various lines inc. P&O Royal Carribean, CUnard, Celebrity, MSC & Fred. We took this short cruise to determine how we felt about the ship and cruise line before thinking of ... Read More
My husband & I have taken around a dozen cruises with various lines inc. P&O Royal Carribean, CUnard, Celebrity, MSC & Fred. We took this short cruise to determine how we felt about the ship and cruise line before thinking of any longer duration. We fortunately caught the cruise coach from London Victoria to Tilbury - we had no delays and went straight to check-in on arrival at the port, unlike many other passengers, many of whom waited over an hour & a half simply to get into the car park, after having done battle with the M25 traffic. So far, so good. We arrived at our cabin, deck 6, at the rear of the ship - quite large in size - slightly surprised with the twin bed formation - but we got used to it - apparently we were told there are only 10 'Queen' beds on board. However, the beds were comfortable and the pillows, small but reasonable too. However there were no tea-making facilities in cabin which is surprising for a cruise line that prides itself on a traditional British cruise - we need our tea!! Also you need adaptions to use the plugs, again unexpected. The shower curtain however was a real pain! It's about 2 inches too short to reach the floor, so the bathroom floor gets wet and the curtains will insist on sticking to you when trying to shower. Don't get me started on the noise!! I've never heard such a din - not just the usual drone but banging, clanking and high whining vibration especially when starting the approach to a port - so 5am wake-up call was to be expected. Food was good, tasty although portions were not large, but with a potential 5-course menu - it wasn't necessary to go hungry and if you fancied trying an extra of anything our waiter was very happy to oblige. Our Wine steward was also very helpful and pleasant and it was a very nice touch that a complimentary drink was offered on the last night on the Company" -cheers!! There was one formal night, and most dressed appropriately however there were an odd few who only managed to sport a tea-shirt and jeans. One big complaint - I only drink Soya milk, which was available on the Buffet at breakfast but unavailable anywhere else on the ship for a coffee - it was quite a task to actually take a cup of milk from breakfast and ask one of the Baristas to make me a Latte using it. Afternoon tea was fairly standard - buffet style but one day had lovely raisin scones with jam and cream - this was followed the next day by Cheese scones still offered with jam and cream - different.!! Late night snacks were brought round the lounges on the 1st & 3rd night, unfortunately there were not enough to go round on the first evening - or some folks got more than their fair share! Middle night of cruise saw a "Magnifique Buffet" with ice sculptures and carved fruit/vegs - lots of sea-food available, much to my husbands delight. The entertainment team were good, shows were of reasonable standard, especially the ABBA inspired show. But the best was the Cabaret provided each night by members of the Entertainment team. We enjoy dancing - this was not as good on the ship as others we have experienced. The dance floor was on the small side but the main problem was the musical duo couldn't seem to maintain any sort of tempo throughout a song, so what initally appeared to be a rumba or cha-cha would slow down or speed up and then the inevitable key-change so just went on, & on ..... We both experienced some treatments in the Spa and really impressed by both our therapists - very good treatments, really relaxing and reasonably priced. What a shame that the tannoys are not turned off (or at least down) to prevent the sudden announcements fro breaking into the relaxation time. However one of the biggest gripes of the whole expereince was the first Port - Ghent - 8 shuttle buses for everyone who wanted to take themselves independently into Ghent - a 26 min drive away (hour- round-trip). We had been waiting for a shuttle for around 40 minutes when the crowd were told there was an hour delay - so taking the hour round trip into account, we (together with a considerable number of others) gave up and spent the rest of the day on-board. Many people were very unhappy with this situation and the cruise director got quite a bit of stick for this. Next stop at Amsterdam was better - just a 10 minute walk into the centre. We never saw, or even heard the Captain, or indeed any of the Senior Staff, which was unusual. All announcements were made by a the Passenger Director (or something).A large number of the crew were from Ukraine, according to the information in the ships bulletin, who tended to be rather off-hand, with smaller numbers of Indonesian and Filipino waiters who were as attentive as ever. We docked 2 hours late on our return to Tilbury as a result of the adverse weather conditions experienced overnight. We were in quite a storm. However, after nearly a dozen cruises, including across the North Sea, the Baltic, Fjords, Bay of Biscay and a Transaltantic - this was the worst experience I have had, pitching and rolling and in fact, the first time, ever - I succumbed to the sick-bag (sorry) . We were amused to watch the usual window washing whilst in port - this consisted of a hose-pipe fitted with some shower-like attachments being dangled over the side and swung from side to side - ingenious! We met some very nice people and have answered our question - would we go with them again - Sorry - not for us. We like smaller ships but this was not really up to speed in our opinion. Fred do small much better, as do some of the other smaller ships available with other lines. Read Less
17 Helpful Votes
Sail Date: April 2016
We are a middle aged (50s and 60s) Australian couple who took back to back cruises, first to Iceland, second to Russia etc in April and May this year. We chose these two cruises for the destinations offered and the fact we were able to ... Read More
We are a middle aged (50s and 60s) Australian couple who took back to back cruises, first to Iceland, second to Russia etc in April and May this year. We chose these two cruises for the destinations offered and the fact we were able to pick up a 2 for 1 offer, very attractive as we have to factor in the cost of airfares to fly to Europe. We have cruised 10 times previously, on a number of lines, in a number of regions, including two long cruises of similar timeframes as the two we are reviewing on Magellan. Overall, we would rate the experience as two and a half. As the second cruise offered exactly the same food, daytime activities and production shows, we were able to compare. Embarcation in Newcastle was fine for the first cruise, a muck up on the second (no-one appeared to know how to deal with passengers who were staying on; the Reception staff were clueless). Lifeboat drill has been discussed previously in the Reviews: it was certainly the most informative we have sat through but, as stated by other reviewers, the procedure to follow would cause chaos. Thankfully, we did not have to go a second time. Cabin 5015 aft was large, light, plenty of hanging space, but more drawers would have been appreciated, particularly bedside. The shower was as hot as you liked, with excellent pressure, the best ship shower we have encountered. It was so quiet, which is a blessing as nothing can ruin a cruise more than a noisy cabin. Even with the huge seas we encountered on the Iceland cruise, the cabin did not rattle, creak, bang... and the cabin steward went about his job quietly and efficiently. Ice was requested at 6pm each day and it appeared as requested each day without fail. However, the cabin was terribly hot and as stated by many reviewers, it is impossible to change the cabin temperature, you can only change the air flow. This will need to be addressed before the world cruise as it would be unbearable to try and sleep in a cabin when cruising in the tropics, Asia and northern Australia. Production Shows These were the best we have enjoyed over all our cruises, yes, better than the wizzbang American ships. The costumes each night were amazing, and the singers and dancers could not be faulted. Some of the American ships would benefit from seeing what is achieved by this group of singers and dancers. Birthday We often cruise when one of us has a birthday and on every other ship you can buy a cake, flowers, balloons, blah blah. As they are grossly overpriced we don't bother. Magellan gave us a wonderful surprise; a cake delivered to the cabin, a card, and a printed birthday message from 'your cabin steward' who shyly handed it to the recipient. All free, totally unexpected. Well done Magellan. Ship tours were expensive, as they are on all ships, but the ones we did were well organised and we have no complaints. Food Abysmal. The worst we have seen offered on a cruise ship. Quality control in the kitchen needs serious attention. There was enough food in the buffet - soups, salads, hot dishes, cold dishes, desserts, cheeses, but the quality of so many dishes was very poor. The soups and salads, bread rolls, pizzas and daily roasts were mostly okay, however, the hot dishes - pasta, rice, meat dishes, fish, vegetables - and the desserts were a real hit and miss affair. Lamb dishes were old mutton dishes, chicken dishes were poor quality bone in cuts, rice was cold, pastas were bland, vegetables were either mush or hardly cooked, and the fish dishes inevitably contained fish full of bones.for example, one of us had sword fish and raved about it, the other took a piece and it was like eating rubber. As for the dining room: on the Iceland cruise the Dover sole was melt in your mouth, on the Russia cruise we recommended it to our table mates and it was inedible as the pieces had not been completely scaled, and fish bones abounded. One waiter was too over the top and annoying, the other was morose and glum. Lectures On the Iceland cruise, 12 nights, we had two speakers who gave a variety of talks on diverse but interesting topics. On the Russia cruise, 14 nights, we had one man who gave four lectures, all about a group of tigers in India, and his lectures consisted of showing photo after photo of the tigers. One maybe two lectures would be okay, but FOUR lectures about the same tigers? Entertainers The old comedians on both cruises were well received by the predominantly older aged passengers. The violonist and pianist were excellent, the singer in the Captains Club has a strong loud voice like Janis Joplin, which does not work at all with quieter songs. Activities To be expected, and geared to the age and physical condition of a large segment of the passengers, who enjoyed them. To sum up, there were a lot of very happy passengers who are obviously the target group for this particular ship. The destinations were very interesting to us, the price was very good, however, we would not cruise on Magellan again. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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