My wife and I have been on 10+ cruises with Royal Caribbean and P&O with the children and nearly always had a good time - this was to be our first cruise without the children so we wanted to pick an "upmarket, no children, fine ... Read More
My wife and I have been on 10+ cruises with Royal Caribbean and P&O with the children and nearly always had a good time - this was to be our first cruise without the children so we wanted to pick an "upmarket, no children, fine dining" cruise line for a change. The Silversea advertising is full of pictures of glamourous, beautiful people, all in their 40s, with little mention of children so we thought we'd give it a try. We have just got back from easily the worst holiday of our lives. My feedback form on the ship ran to two pages of small writing, but in the interests of brevity, here are the highlights:
1. Silver Cloud is old and tired, creaky, needing a lick of paint in places. It is a small ship, with very limited facilities (5 seats in the library where you can read the only copy of a newspaper on board), a bridge room, a 2 table casino and a cafe that was never open when I wanted a coffee and a cookie (and no cookies when it was open).
2. At 49 years old we were the youngest on board by about ten years, and the average age was mid 60s. Vaste majority on board had mobility issues. The UK and Europe Silversea advertising makes no mention of a focus on pensioners, but the US advertising which we saw on board talks about "Silversea Senior Cruises" - wish we'd known. We had to wait 15 minutes to board the ship while we waited for crew members to help an elderly gentleman disembark down a very steep and moving gangway - the poor guy - any other ship we've been on would have found a way of getting him on at sea level or used the gantries. And the Cruise Director (David) telling us all to "wrap up warm as it is a little chilly, maybe an extra cardigan" and to "hold on tight to handrails" wore a bit thin after a while.
3. The cabin was ok - a bit dated and in need improvement, but on a par with balcony cabins on other ships. However, see "Cabin Review" below for a list of the 6-7 problems with the detail
4. The one good aspect of the whole cruise was our butler (Rodney) who was excellent, attentive, nothing too much trouble, sensitive when my wife had sea-sickness.
5. Really annoying was the noise in the corridor outside our room - no sound proofing at all, and the strong hinge on the cabin doors meant they all slammed automatically. On other ships there has always been a dampener to make the sure the doors close, but not violently - this kept us awake constantly.
6. Most of the food was OK, the main Restaurant decent food and service, the Terraza ok, and Le Champagne actually pretty decent food - not michelin star, but enjoyable. However - in every single meal on board during 6 days at least one plate of hot food was served cool or cold - if they invested in a plate warmer they'd make a big difference.
7. The whole experience felt starved of investment, cheap, really a bit sad. Even the badly photocopied daily menu we had delivered to our room (which was barely legible - seriously can't they even photocopy or print something?) was wrong on two occasions. the air freshener in the bathroom was so old it smelt rank. The toilet paper was so thin/cheap it disintegrated.
8. We booked 2 excursions and they were cancelled due to lack of interest. The only entertainment on board was a bridge lesson in the afternoon, a violinist for 30 mins in the evening, and a talk from some historian on Rasputin.
You get the idea - terrible in nearly every way, and there is no way Silversea can compete with other cruise lines if this is anything to go by. We will try Seabourn or Radisson next time. Read Less