6 Holland America Maasdam Hawaii Cruise Reviews

This ship is a wreck! (bad pun) Seriously, the cabin air conditioning is basically not functioning. While in the port in San Diego (embarkation port), we could not get our assigned cabin cooled below 78 degrees. Knowing we were headed ... Read More
This ship is a wreck! (bad pun) Seriously, the cabin air conditioning is basically not functioning. While in the port in San Diego (embarkation port), we could not get our assigned cabin cooled below 78 degrees. Knowing we were headed for the equator and much hotter climates, we complained that it was not acceptable. In fairness, they did move us to a cooler cabin, but when we got to the South Pacific areas, even this cabin would not cool below 74 degrees, even with the drapes closed and most of the lights out. Most cabins received fans to help blow hot air around. The carpets, drapes, and loveseat were all dirty and gross. The loveseat was broken down in the middle. The bathtub and sink all had dirty cracks in them. Food was generally bad, with a few really good meals. America's Test Kitchen presentations were great, but they only had presentations for half the length of the cruise. I will not take a Holland America cruise in the future. Read Less
Sail Date March 2018
We had heard about the cruise from friends who did it a couple of years ago and it sounded great and they wanted to go again. We did. Overall it was a fantastic experience for us. It is a lot of days at sea but we managed to handle it. ... Read More
We had heard about the cruise from friends who did it a couple of years ago and it sounded great and they wanted to go again. We did. Overall it was a fantastic experience for us. It is a lot of days at sea but we managed to handle it. Laying by the pool for me and reading most of the time, for the wife, activities here and there. We had only one day of real rain in 33. Seas were very calm, worst was 2 days before the return to San Diego. She was unhappy with the type of activities overall as she was not keen on the number of activities that were aimed at over 70 types and the lack of movement oriented activities. There was no Karioke, not type of dance lessons other than hula/polynesian and the music in the lounges tended to be late 40 - 60 era. Cooking demos were interesting but short. The only more "modern" stuff was in the crows nest after the shows and the stuff on tape was a waste. The DJ just sat and made sure the tape didn't stop. The nights the band played upstairs was really good. Surprise gig by the RaveOns was just what we waited for. More of that needed. Shows were ok but accordian, violin and over the hill gymnist not what you want in entertainment, the RaveOns were the best act. We ate in the dining room most times and found the food really good and the service was the best we've had on 8 cruises. Very impressed with the executive chef Peter and would even try to find out what ship he was on next. He really made the attempt to meet you and get input and his attention to details was evident in the food. We ate anytime dining but tried to get the same table/servers every night and it made a huge difference. Room was fine, we had no problems with flooding or temperature though many on the same deck (4) did. The ship is definitely in need of a refresh and we heard they were trying to sell it. Not impressed with the cruise director or shoreside support. Very impressed with dining room crew, so-so service at the Pinnacle. 2nd time was better. Islands visited were interesting and we had some great excursions. Bora Bora we took one of Patricks tours, otherwise most were through the ship and were good. Tendering was a pain due to breakdowns, many people taking hours to get off the ship. Read Less
Sail Date March 2017
My wife and I have been cruising for 20 years, and this was our first sailing with Holland America. We have sailed with Princess, Royal Caribbean, Norwegian, Carnival, and Oceania, enjoying 266 days at sea. After sailing on the Maasdam ... Read More
My wife and I have been cruising for 20 years, and this was our first sailing with Holland America. We have sailed with Princess, Royal Caribbean, Norwegian, Carnival, and Oceania, enjoying 266 days at sea. After sailing on the Maasdam for a 33 day south pacific cruise we Won't use Holland America again. The major concern of mine was the lack of service, lack of maintenance, and little concern for our safety. No matter what the positive reviews in the past say, the ship is not a luxury ship. Deferred maintenance and a crew cut down to the absolute minimum, has helped the Maasdam age beyond its years. The most important part of this review is about safety. I have never seen such a lack of concern for safety on any other ship. The muster station drill was held outside on deck six under our life boat. This drill was held dock side along side the port. With the noise of equipment working below, the safety team tried to communicate the safety drill with bull horns under each life boat. I could not hear half of the instructions because of competing noise. Life jackets were left in the cabins, and we were told that in case of an emergency, we would go to our cabins, and there we would be told how to use them?? How in the world is that going to work in an emergency? At least I have had proper instructions on other ships about the life vest. I'm sure other first time guests had no clue how to properly user it. The safety issues continued during our first tendering port in Lahaina, HI. where it took FOUR hours for us to make it ashore. One of the four Maasdam tenders (lifeboat) was not operational and was stowed back aboard. This left three tenders to bring people to shore. The condition of the remaining life boats were not up to the standards I have seen on other ships. The life boats smoked with large plums of blue smoke, had plastic windows that you could not see through, damaged hand grab rails you could not use to enter the boat ,peeling paint on the outside. The under staffed life boat team could not keep up. The Captain finally hired private boats from shore to help with the Maasdam's failing life boats. He also added help from the undertrained buffet staff to help with the tender operation. This continued for the many remaining tendering ports . Not a good thing if you needed the life boats at sea. It gets better, the Maasdam lost power 1000 miles south of Hawaii and was drifting motionless for about an hour, using the side thrusters to steer the ship. At that time I kept thinking, how is that going to work with the life boat problem! The last straw for me was on the last week returning to San Diego, when the inner door to my muster station on deck 6 forward was TIED closed with a large rope for a repair of the outer door. The outer door to my life boat was totally removed, and the inner door held closed with rope and heavy sand bags so no one could use it! How in hell was I to get to my muster station in an emergency! There should have been someone stationed at that door in case it needed to be opened: short staff again. I have NEVER seen an emergency exit door tied closed. SHOCKING. I guess saving money is more important to Holland America Line than safety. The crew on the Maasdam were the saving grace of this cruise. Always quick to smile and help, but again woefully under staffed. Six waiters in the entire buffet working like mad trying to wait tables , serve coffee, and clean dirty dishes off tables. An impossible task that left dirty dishes piled up on tables and overflowing dirty dish bus stations. Daily I was trying to find a clean table. HAL is taking advantage of its help , and not in a good way.It was worse around the rear pool and the Lido terrace with only ONE person to clean up dirty dishes , clean the area around the pool side deck chairs including removing and replacing the used towels. The wood floor at the poolside terrace was stained with food/grease below the outside tables. The bases of those tables were filthy, covered with old food/dirt. That area of the buffet had not been cleaned in a long time. Again dirty dishes piled three levels high at the table busing station. The lack of care was every where. Water leaking on the food from the ceiling of the buffet, wet carpets around the ship constantly being dried out with numerous electric fans. People were constantly complaining about the AC not working in their cabins, the smell of diesel fumes so bad in some cabins on deck 4 and 5, the door was left open with a fan running to clear the smell. People were leaving the ship early in Bora Bora, because of nonworking AC , and the high temperatures in their cabins. I wish there were more honest reviews of this ship on this board. It is obvious some people are loyal to HAL no matter how bad it gets. Save your hard earned money for a cruise line that cares about your safety , not about saving money at yours; and the crews expense. Imagine opening the lid to the toilet in your room seeing the Holland America logo floating on the water close the lid...Push the button! Read Less
Sail Date March 2017
Great trip! Beautiful ports and wonderful water experience. Mathew in the Culinary Center was a treasure! Best I have seen in several cruises. Location guide in the beginning was Kenoah, a native of Hawaii who shared more ... Read More
Great trip! Beautiful ports and wonderful water experience. Mathew in the Culinary Center was a treasure! Best I have seen in several cruises. Location guide in the beginning was Kenoah, a native of Hawaii who shared more information than one could imagine from history to personal tales! Unfortunately he left the ship mid cruise and was replaced by someone who had information but no personality. A great loss! This ship is in need of some TLC. We had no problems with our cabin, but many others did. Plumbing issues and A/C issues were frequent topics of conversation. HAL has apparently decided that a librarian is no longer needed. I hear rumors that they are planning to remove the libraries all together. I hope I am wrong! Shore excursions in Polynesia were great! We did a couple boat trips with snorkeling and beach time. I was surprised that the snorkeling was in shallow water which was a real treat since I am a non-swimmer. I wish they had advertised the shallow water part, I am sure more would have signed up. Read Less
Sail Date March 2017
This was my Number 1 bucket list trip. The itinerary was perfect but the ageing ship presented many plumbing issues, some cabins were flooded and a few unlucky passengers had to be moved several times. Bathroom flushing issues were taken ... Read More
This was my Number 1 bucket list trip. The itinerary was perfect but the ageing ship presented many plumbing issues, some cabins were flooded and a few unlucky passengers had to be moved several times. Bathroom flushing issues were taken care of in a timely manner. One deck had problems with no air conditioning. One of the two hot tubs was closed for most of the 33 days ..I mainly ate at the Lido buffet which served a variety of entrees and sides and the food was moist as long as you got there early. Dining room service is always slow. I had a lunch and a dinner in the Pinnacle,and was disappointed with the quality of the food. Fish was dry and the cioppino featured halibut that I couldn't pierce with a fork. Service was excellent. Desserts were always plentiful and the pastries were great. The WWII crowd loved the entertainment which featured a harmonica player, an accordion player, a magician, a comic, a violinist, and a former Olympic gymnast. Different movies were featured daily and could be viewed on the TV the next day. I did enjoy the daily Cooking demonstrations and the presentations on Gauguin. I chose this line for the itinerary but the steep single supplement was tough on my pocket. A majority of the ports were tendered, which presented many issues for the aged crowd. The first two ports were tendering fiascos due to mechanical issues that we were granted a one hour open bar from the captain. I would not sail this ship again, and rumor has it that it has been sold and is getting a total rebuild. This was my third HAL cruise. Read Less
Sail Date March 2017
Maasdam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 4.0
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.7
Enrichment 4.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.9
Rates 4.0 4.1

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