1. Home
  2. Cruise Destinations
  3. British Isles & Western Europe Cruises
  4. British Isles & Western Europe Cruise Reviews
Cruise Ratings
See Reviews For
2 Helpful Votes
Sail Date: September 2016
We chose this cruise because of recommendations from passengers on a previous cruise. We thoroughly enjoyed the experience apart from having to hang about Marseille airport for 8 hours. We had been told that there would be a safe place ... Read More
We chose this cruise because of recommendations from passengers on a previous cruise. We thoroughly enjoyed the experience apart from having to hang about Marseille airport for 8 hours. We had been told that there would be a safe place to leave our luggage but this turned out not to be true so we were unable to leave the airport - very frustrating and not a good end to our wonderful holiday. The welcome on embarkation was second to none and all the admin for that went extremely smoothly. Our cabin steward and butler were extremely pleasant and helpful. I had some small issues with the dining at the beginning of the cruise but as we went on it improved ending up with the most delicious Chateau Briande I have ever tasted. Our waiters were exemplary and full of fun. Entertainment was good and not too over the top. The pianist was excellent,. Shore excursions were well informed and very enjoyable. I would not think that this cruise would be suitable for children. Yes we would definitely go again in fact we are planning one for 2018 to celebrate out Golden Wedding!! All in all a thoroughly good holiday. Read Less
Sail Date: October 2010
My wife and I took the 7-night Portraits of Southern France river cruise departing from Chalon-sur-Saone on Oct. 31 on the Viking Neptune. We both had a wonderful time. The itinerary was a primary reason we chose this cruise and the towns ... Read More
My wife and I took the 7-night Portraits of Southern France river cruise departing from Chalon-sur-Saone on Oct. 31 on the Viking Neptune. We both had a wonderful time. The itinerary was a primary reason we chose this cruise and the towns and tours all met or exceeded our expectations. The local tour guides were excellent and there was always some free time to explore on our own. The one tour which surprised me the most was in the small medieval town of Viviers. Since we were only there after dark, I took the after-dinner tour through the narrow, cobblestone streets, up to the 12th century cathedral. There was just enough light and the tour guide did a terrific job. All the crew who we dealt with were very professional, helpful and friendly. But the chef, Magdolie(sp?) stands out. Each night before dinner, she would give an enthusiastic, 5-10 minute description of the dinner options which made our mouth water, Even better, the meals met our high expectations. And, in almost all cases, the dishes weren't basic recipes but rather her own presentation. We've been on 10 river and ocean cruises and we can't remember having better dinners than we had on this cruise. We made our own pre- and post-cruise arrangements, but the embarkation and disembarkation were both simple and easy. One of the crew took our bags to our rental car on disembarkation even though we had not made arrangements with Viking. Our room was a typical good river cruise room with plenty of storage - we didn't even use some of the shelves. We had taken our first river cruise on Viking last year to Holland and Belgium and enjoyed it so much we decided to take this cruise. We were not disappointed. Read Less
Sail Date: September 2010
As we had heard from others that traveled with Viking was of the same quality and service as AMA Waterways and they had the itinerary that we wanted, we booked a cruise with them. On 9/3/10 we embarked on Viking MS Maribelle in Lyon on ... Read More
As we had heard from others that traveled with Viking was of the same quality and service as AMA Waterways and they had the itinerary that we wanted, we booked a cruise with them. On 9/3/10 we embarked on Viking MS Maribelle in Lyon on their Southern France Serenade 8 day cruise on the Rhone and Saone Rivers. Our first impression of the ship was that it was an old ship and that it did not have the luxury appearance of their Neptune ship. When we got to our stateroom, we were disappointed to see that it did not have a bed, but had two small couches which turned into separate small twin beds with hard mattresses. This was the same setup throught the ship. My husband who is tall could barely fit and if you turned too quickly, you hit the wall. Next came the very small shower that when you turned on the water, the curtain stuck to your body. The dinning experience can be described as the same level and quality as eating at a Denny's restaurant. The food was without taste and of poor quality. They added so much ice to their orange juice that when it melted, it was more water then orange juice. They served their left over smoked fish from the night before for their breakfast. You got the feeling that they were rationing their food throughout the trip, not that it matter as it was of poor taste that you did not want large portions anyway. They offered wine with dinner at no cost, but it was cheap wine, so you were not too eager to drink much of it. The cruise director though friendly, provided minimal service. He did not go out of his way to provide more service then required. Some of the waiters had a difficult time understanding English and made it hard to get service from them. The maitre'd came across as very rigid and strict with rules that it made you feel uncomfortable asking for service. The stateroom cleaning staff, however, were very good. They service your room efficiently and left your room sparkling clean. The entertainment was very poor. The one musician aboard played the same beat to every song in a Hungarian tone. This was not conducive to wanting to stay and enjoy hearing him play or enjoy dancing to the music. The one thing that was good about this cruise, were the port and shore excursions. We saw some very beautiful areas of France and sites. During the cruise, we heard that Viking leased the ship Ms Maribelle and it's crew as there was a high demand for this itinerary. In my opinion they were more concerned with making money, then providing quality and excellent service. Throughout our trip, we heard the same complains from a number of passengers and it became a joke to talk about the quality and service of the ship. We could not wait to get off the ship. It was very upsetting to feel this way after having travel so far and having spend the money and receive this kind of treatment. In summary, we would not recommend this cruise to anyone and would not recommend Viking as it appears they cared more about making money and little about the service and quality they provide. Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise