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20 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
8 Helpful Votes
Sail Date: February 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
9 Helpful Votes
Sail Date: July 2018
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day ... Read More
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day before. No notice received from airline(Austrian Air) or Oceania - frustrating way to start a vacation. Thank goodness we arived early at the airport and was able to find a substatute flight. Booked a Penthouse suite and expected suite service. We entered our suite after the 10th floor suites were released to find out our bathroom had not been cleaned. Towels were changed but shower was littered with previous guest used ammenities and toilet was plugged. Butler service was all smiles and no service. With all the advertising bosting the "finest cuisine at sea" and endorcement by Master Chief Jacques Pepin, cuisine in main dining room was very ordinary and the specialty dining venues were not much better. Tuscan Steak house and Jacques are not worth going to, Polo Grill was just OK and the best cuisine was at the Red Ginger. The Terrace Cafe had the most consistant reasonablly good cuisine. On the last night in the main dining room I had a Ceasar Salad only to find a "fingernail" inbedded within the salad. I complained to the Mater'd who notified the chief. The chief had a "it happens" attitude and was upset that he was asked to make an appearance, suggesting the foreign object was a piece of plastic! Entertainment was non- existent. Would not recommend Oceania to a friend! Read Less
5 Helpful Votes
Sail Date: May 2018
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress ... Read More
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress was burst and I had to sleep on the small double seater until they finally replaced it (approx 12-14 days) Argumentative security personnel, they issued new keycards halfway through the cruise , we got them AFTER we had left for the day. They were placed in our room.... Food in most meal areas dried out under heat lamps. I wouldn’t recommend this cruise to my worst enemy Ended up eating off the ship ( at addition expense) to be sure of HOT food. We want the only ones very disappointing with the food, many others expressed their concerns Wrote to the company but got the usual corporate fob off and a pathetic offer of $300 AUD credit to another cruise. To,d them, politely to “shove it” Will never go with them again..... Read Less
19 Helpful Votes
Sail Date: April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less
5 Helpful Votes
Sail Date: January 2018
We wanted to see the Maldives and Indian Ocean islands, thought we would snorkel every day in beautiful water. ( Water was beautiful) However this did not happen, excursions were not planned well, so we spent most of our days on an ... Read More
We wanted to see the Maldives and Indian Ocean islands, thought we would snorkel every day in beautiful water. ( Water was beautiful) However this did not happen, excursions were not planned well, so we spent most of our days on an old ship with little amenities! we got to snorkel 2 times, for 45 minutes. Nothing for the other 9 days. Food and service was good. We had OBC to spend, but there was nothing in gift shop to buy ! The fitness center is a cubicle, they offered massages in an empty guest room, only 5 people could use pool at any one time, only 10 lounges for 90 plus guests. Total experience was very poor when supposed to be 5 Star Luxury cruise and we were charged a 5 Star price. Even though we bought our air and transfers from Silver Sea, they did not make arrangements for us to be picked up from the hotel to get to the ship. We (and 12 other couples ) had to transport our own luggage in the pouring rain onto and off the public pier and public ferry to get to where the ship was picking us up. Never have we been treated like this. There was no apology or reason given for our poor service, our tour leader just said, "he was having a bad day!" Read Less
29 Helpful Votes
Sail Date: January 2018
We booked a Sea Breeze suite on deck 9 in mid 2017. These suites were created when the ship was refurbished in October. 14 days before we were due to step on board our agent was told by Crystal that due to electrical problems the Sea ... Read More
We booked a Sea Breeze suite on deck 9 in mid 2017. These suites were created when the ship was refurbished in October. 14 days before we were due to step on board our agent was told by Crystal that due to electrical problems the Sea Breeze suites required repairs and we had been upgraded to a Penthouse Suite on Deck 10 under the pool deck. Our agent knew that after 25 years of regular cruising there are locations of a ship that we would not accept even if free. Under the pool deck is one area. Upgrade rubbish - suite size the same, fare the same and services to the suite the same. We asked if we cancelled would there be a penalty. Yes there would be no refund and read the small print we,Crystal, have the right to change the suites. We had also taken a 3 day pre cruise hotel package in Mauritius. Two days before flying out to Mauritius we checked the weather to discover the island was about to be hit with a category 3 (severe) cyclone and all air travel was cancelled to and from the island. We telephoned Crystal in Sydney and identified ourselves with the booking number etc. The voice at Crystal told us that they had no official notice of any Cyclone and they would only talk to our travel agent. Hello a cruise ship capable of holding 848 passengers heading into a cyclone forecast area and they did not know that fact. Does anyone in Crystal tell the truth? The coach from the hotel to the ship was a shambles. We arrived after 1.30 pm so lunch was not available - part of the service was suppose to be a champers lunch, which no one knew about. When we arrived on board we were told that deck 9 was closed due to flooding. Hello the ship must have great scuppers (drains) if only deck 9 was effected. When we told the Concierge that our concern with the Penthouse Suite was noise from the pool deck we were told they had never had a complaint about noise. Hello again. The now have one. For the next 14 days we had foot steps over our heads from around 7 am to 10 pm or later. Furniture was dragged across the deck. From time to time heavy trolleys trundled across the deck. At 5 pm the staff rearranged the sun lounges by moving them into position and dropping them. We complained to the Concierge and the time moved to 9 pm. When the deck was hosed down in the early hours of the morning we had the benefit of an early wake up call. On the second day we became aware that there were only 380 passengers on board, so that really explains why deck 9 was closed. The climax of the treatment we received came on day 5 when we discovered that the on board of US$1200 was not on our account. You had to spend that on board. Yes, we do read the fine print. After a meeting with the Chief Accountant it took another 2 days before the credit was put onto our account. Although the web site sets out the service to the suite we had to ask for such service each time. We only have a butler because we select the better accommodation and the butler comes with such accommodation. On the ship the Butler did not offer any service. On day one there were no canapes. Afternoon tea was never suggested etc. Service in the dining areas was initially very good but fell away in the last 7 days to poor. Read Less
6 Helpful Votes
Sail Date: August 2017
This was a honeymoon cruise and expectations were high. On the third night of the cruise our shower lost pressure only to regain pressure while gushing hot thick brown water. Thank God my wife was not in the shower, otherwise her being ... Read More
This was a honeymoon cruise and expectations were high. On the third night of the cruise our shower lost pressure only to regain pressure while gushing hot thick brown water. Thank God my wife was not in the shower, otherwise her being covered in thick brown water would have ruined our honeymoon. I was told by reception we would have a plumber address the situation right away only to have our cleaning person assure us that a "water test" had been conducted. This attempt at a solution was insulting. I asked reception if we could have access to any available shower to sanitize only to be told that there was nothing they could do. A plumber left an indecipherable message confirming a leak the next day, but at that point I had already sanitized myself with a cold shower and hand sanitizer (...and slightly regained my wife's confidence that I wasn't completely defiled by sewage). We were apologized to with a cheap bottle (also insulting since we don't drink). Providing a shower would have resolved the problem. Instantaneously being told no when asked for showering options was disappointing. We tried to enjoy the remainder of the cruise, however the open berating of staff by management, the repeated errors made by the Destination Staff and wait staff, and the chaotic disembarkation force us to consider other options for future cruising. We avoided the entertainment (lack of interest) and specialty restaurants. We had booked all the specialty restaurants but cancelled after Red Ginger staff consistently got our order wrong. Read Less
13 Helpful Votes
Sail Date: February 2017
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly ... Read More
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly as possible however the port representatives should be able to provide further updates. We were sent into a reception centre with in adequate refreshments and space. After some 6 hours we arrived at our cabin. The theme continued on our 29 night cruise so. If you’re going on Cunard expect plenty of apologies and so sorry for any inconvenience. Patience you will need that too. I will go on another cruise with them Not. It took three days for them to finally get in touch. They clearly are not interesting in trying to resolve matters in favour of the customer. Just sweep them under the carpet which is very short sited and eventually they will go out of business, with such a narrow view. Dining was like a free for all on deck 7 little bit of a ruby scrum. The food was repetitive, cold at times. The Britannia restaurant was much better and the quality and service was pleasant. The ship had an atmosphere i would alike to a library at sea. Entertainment at night was ok up till 22.30Hrs then everyone would rush to bed. It’s the ideal floating care home maybe something to think about in later years but not at the moment. Wine was expensive like the drinks poor quality much better to buy off shore and take on board then you can buy quality. Read Less
14 Helpful Votes
Sail Date: April 2016
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub ... Read More
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub and some heavy traffic thoroughfares their were holes in the floor which were carpeted over. If wearing high heels the shoe heel often would bury itself in the hole resulting in either walking out of your shoes or stumbling and almost falling over, surely this is a health & safety issue. The Kings Court Buffet felt grubby, the paint work was worn, marked and old fashion and the tables and chairs were cheap and nasty looking. It was also poorly designed, a long corridor with small eating areas duplicated on the port and starboard side with two self service buffets. After selecting your food the search was then on for a table which involved walking up and down the corridor in search for a table balancing a plate of food. Tea & Coffee was not served at your table as on other cruises we have been on. Again it involved walking back along the corridor to the self service coffee/tea station and retracing your steps to your table, quite often against the flow of the traffic. The food in the Kings Court was the virtually the same as the dinning room but tended to be hotter. In the Restaurants, generally, meals were not delivered on trays to a workstation in order to serve the whole table together. Meals were bought out individually and served, quite often with extraordinarily long delays resulting in guests either waiting for the whole table to received their meal or commencing when they received their meal so it would be hot, either way it didn't create a pleasant dining experience. It is widely expected wine will be more expensive than at home but the mark up was excessive. A cost of $47US was not unusual for a fairly ordinary bottle of wine. We had a Balcony Cabin. The furniture on the balcony was old & chipped, the paint work was patchy and peeling off. The Cabin was kept very clean & tidy by our lovely & cheerful Cabin Steward. The furniture was old and worn, the TV was old fashioned and small and reception and selection of programs poor. The hair dryer was pathetic, about a 1960s vintage, screwed into a draw restricting its use with extreme heat settings. The Cunard dancers and singers didn't seem to put on many shows compared to other cruises and certainly not spectacular or memorable. The comedians, magicians and guest singers were funny, entertaining and enjoyable. The Shore excursions were variable, generally good although a bit pricey. It was noticeable a lot of guest had coughs (dubbed the "Cunard Cough"), also during the cruise a Gastro Virus effected approximately half the guests. Average age of Cruisers about 80. We didn't experience the Speciality Restaurants as they didn't appear to be very special. A first for us, we usually enjoy trying these and have always enjoyed them on previous cruises. We have sailed on the Queen Elizabeth and enjoyed it however we felt so let down we will never sail Cunard again. Read Less
10 Helpful Votes
Sail Date: February 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
5 Helpful Votes
Sail Date: February 2018
We also left San Francisco 2/5/18 for Sydney on Q2. The Itinerary was great, the Ship clean, and the crew professional. However, with a number of 4-5 day stretches at sea, one would expect some professional entertainment and varied daytime ... Read More
We also left San Francisco 2/5/18 for Sydney on Q2. The Itinerary was great, the Ship clean, and the crew professional. However, with a number of 4-5 day stretches at sea, one would expect some professional entertainment and varied daytime activities. During the day your choice was basically the library, a very small pool, or boring lectures. At night, the entertainment was dull and amateurish. To make matters worse, the food rarely varied, and was of poor quality-- both at the buffet and formal dining room. (e.g. how hard is it to make a decent cup of coffee and a good omelet?) You could hammer nails with the round pieces of hardened dough they were passing off as bagels. Royal Caribbean, Celebrity and NCL are far superior on all counts. To make matters worse, by the time we reached Sydney most of the passengers were infected with the "Cunard Cough", as named by the physician we saw in Sydney who had his hands full telling passengers that codeine might suppress the cough, but the viral illness would persist for up to six weeks. (His prognosis was right on target). Finally, while the crew was very polite, many of the Brit passengers onboard were not. Many were particularly rude to Yanks, and thought nothing of lecturing all of us on the evils of America. A few were even disrespectful at the Arizona Memorial at Pearl Harbor. Read Less
7 Helpful Votes
Sail Date: April 2017
We chose this ship for a very special holiday. It was our 55 wedding anniversary and my wife birthday and my 80th. We paid top money for a good kabin.We paid £16.500.00 For the trip. Flying to Hong Kong and sailing back to Southampton.The ... Read More
We chose this ship for a very special holiday. It was our 55 wedding anniversary and my wife birthday and my 80th. We paid top money for a good kabin.We paid £16.500.00 For the trip. Flying to Hong Kong and sailing back to Southampton.The facilities on the ship where all overcrowded. The buffet in the day was good that is when you could find a table. The evening meals were very poor. All the excursions where expensive The drinks were.The was an outbreak of the novo virus which I unfortunately court. We also spoke to many other passengers who had paid a lot less than We paid.0verall we did not like this ship at all. We would not recommend this ship to anyone. When we wrote to Cunard they never even had the decency to reply.This was a waste of time and money and we will never use Cunard again. Read Less
3 Helpful Votes
Sail Date: February 2017
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board ... Read More
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board in about 30 minutes, with our luggage waiting for us at the suite. We have a small electric wheelchair which is the same size as a normal wheelchair, but entry through the door was so tight that we constantly hit door frame or wardrobes getting in or out. It required a difficult "S" turn to get in, due to free standing wardrobes, in front of the entry, which were mainly unsuitable for disabled persons, being nearly all shelves with only one small hanging rail in one robe unit (no walk-in robe, as pictured online). The accessible bathroom was OK, but access past there, to the rest of the suite, was not wide enough for the wheelchair to pass. Space between beds and lounge furniture, chair & table was too narrow to get to the second bed or balcony and the lack of space also meant that there was no access to lounge or chair seating without moving furniture. The TV was also on the wall behind the lounge, so not view-able, except from the beds. Power points were also badly placed. We had 3 at the writing desk, but none at the fridge & mini bar cabinet where the kettle and coffee machine were positioned. These had to be moved to the desk, to be used. Bedding however, was very comfortable. In all, this cabin, sold as an "accessible Princess Grill" was false, and when we checked a non-accessible suite, it was the same size and space as ours, but with a walk-in robe next to the bathroom and direct access down the passage into the cabin. We spoke to the Grills Concierge about lack of accessibility in cabin and also later, to an officer in the purser's office, but despite their promises to respond within the day, neither of them got back to us for the duration of the cruise. The other problem for wheelchair access was to the outside decks. All door frames we encountered, had no ramps, but more like a house wood door frame, with vertical edges. All were very jarring to cross and some were too high for the front wheels of the small electric chair to climb, so the chair had to be manually pulled backwards (with help from other passengers to hold doors), to get back inside. This difficulty, and possible chair damage, effectively prevented wheelchair use on the upper decks for us. Although the lifts were small, access within the ship was generally no problem, and while there always seems to be some people who show no regard for disabled, the majority of passengers and crew were considerate & helpful. The entertainment we saw was, in general "average" and not as good as on other lines we have previously cruised with. We were unable to take the tender to Port Arthur, but went ashore in Hobart, where special disabled access busses were provided to transfer to and from town. Meals in the King's Court buffet were mainly average and selections seemed to be minimal, compared to some other cruise lines. On a good note, the quality of meals and service in the Princess Grill dining room was superb. We were seated on a table of eight and our dining companions were great company. They were very friendly, well travelled and we always had interesting conversations which sometimes extended our dinners to around 10pm! Would we sail with Cunard again? No. Lack of accessibility in the Suite and Cunard's lack of response to the issues, made for a disappointing experience. Read Less
14 Helpful Votes
Sail Date: February 2017
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had ... Read More
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had most appeal were first timers for us Okinawa, Taiwan & Brunei persuaded us to pay up 16 months before cruise commenced. imagine our horror when we received an email on Xmas Eve cancelling all 3 ports of call---yes 2 weeks before boarding at Southampton with no offer of cancellation. the overall cruise was immensely disappointing and yes we feel it was poor value for what we paid (and are still paying the remortgage) entertainment was banal,repetitive & frankly boring.-- hygiene standards were abused, food in the Britannia was just acceptable, in the King`s Court unacceptable ,duplicate bridge (which interested me) was disorganised,chaotic and a shambles. embarkation at Capetown was as usual an utter disgrace, wine prices,excursion charges and quality were unjustifiable, port agents recommended by Cunard for emergency were unavailable all the issues were brought to the attention of senior staff on board and despite promises nothing was ever heeded. care for the infirmed in ports of call was non sympathetic..communication with Cunard is an established horror story and they confirmed this status to Maril & myself. they just ignore you knowing their ship will always be full because it is the QM2. the Purser, Mr Henry Wasserman, took devious measures to avoid even talking to us although we were spending 100 nights on board and were top category Cunarders.. we requested at booking for Southampton to Dubai quote. Cunard insisted for their convenience to divide this into 3 separate cruises which was more expensive and far more inconvenient for us. even the Hotel Manager Mr D Shepherd admitted this was totally unnecessary as he agreed that ourtreatment on board was way below standard a great disappointment overall with many special moments. if we can help anybody call us at marilbrian@btinternet.com Read Less
15 Helpful Votes
Sail Date: February 2017
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, ... Read More
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, Fred Olsen, MSC, Royal Caribbean, P and O, Princess,Holland America and Azamara I would place Cunard somewhere in the middle. My cabin was fine with an amazing cabin stewardess ( the best I have ever encountered) but the food in the main dining room was very poor. The descriptions on the menu bore no resemblance to the food presented which was barely enough to feed a sparrow and usually tasteless and sometimes actually inedible. The food in the buffet was marginally better but we could always fill up on salad and fruit. The waiters were at times rude and at best indifferent. The daily schedule was often inaccurate and on the evening before we were due to arrive in Sydney we were advised that tomorrow on our arrival in Papeete we would not need to carry our passports. This caused a lot of confusion. On one day the date was wrong. Would I sail with Cunard again? Only if they offered an itinerary not available elsewhere, the price was very low and I would only eat salad and fruit in the buffet and not bother packing formal wear. Read Less
4 Helpful Votes
Sail Date: January 2017
Cunard was chosen based on refreshing standards and a £90-million transformation in 2016. QM2's refurbishment. Embarkation took five to six hours no refreshments etc very poor service a lot of time wasted all stuffed into a small ... Read More
Cunard was chosen based on refreshing standards and a £90-million transformation in 2016. QM2's refurbishment. Embarkation took five to six hours no refreshments etc very poor service a lot of time wasted all stuffed into a small area poor communication .After receiving a reply, it seems they are not willing to take the welfare of the very charming elderly cruisers on the leg of the Cape town Australia and Singapore, only exploit them for the stiff upper lip. Cabin was very clean assistant was great. Food a poor choice Deck 7 very repetitive cold to Luke warm. Britannia restaurant staff exceptional, food choice very good. Atmosphere really I will think on that one. Deck 2 customer service let’s not grade that. Entertainment average. Ports of choice good shore excursions not very well supported fend for one’s self. Activities very limited. Wines considering the amount of people you see buying why they are on shore Poor quality high cost. Ship is solid; I like the painting of her deck 3 Britannia QM2 in port should say Queen Mary 2 but SAYS Qneen Mary 2 on the ship. Shame the artist didn’t notice that one. Good ship for a much older demographic 80’s plus I wish I had done my research before. Thought the Brand deflated that aspiration big time Read Less
6 Helpful Votes
Sail Date: January 2017
The itinerary,ports of call, length of the cruise. It started with the compromise of my credit card at the hotel the cruise line put us up at in Miami. This happened to several passengers on the cruise ship but the ship tried to keep it ... Read More
The itinerary,ports of call, length of the cruise. It started with the compromise of my credit card at the hotel the cruise line put us up at in Miami. This happened to several passengers on the cruise ship but the ship tried to keep it under raps. The food on the ship was excellent and you could bring as much booze on board at each port as you wanted. The crew was very good to deal with. Those are the good things but it falls off quickly after that. The entertainment was poor at best, the insignia lounge is a two flat level lounge. First level is about 5 rows deep and if you are not seated on row 1 or 2 you have poor viewing. The second level is 3 or 4 rows deep and also flat. You can see over the first level but you are back of them and the first two row are the ones with good viewing. The ship has ping pong out on an open deck 9 so wind plays a big part in what you can and can't do, shuffleboard, and putt-putt golf are on open deck 11. Bridge and trivia are available. The casino is small and has no dice table. The disco on deck 10 has drinks and dancing but no restrooms ? The stateroom was dated and needs upgrades. The refrigerator was non-working more that it worked. It was replaced twice. The T.V. VCR never worked. The internet service was poor ( not enough bandwidth) at best and The Around World (ATW) passengers were suppose to get free medical. Several ATW guest had medical bills over $20,000. I'll close with the Komoto Island and Captain Miss A Port . Two weeks before we arrived at Komoto the ship sent a information letter stating you couldn't get off the ship without a park ranger (locals with long sticks). You either paid the ship or you didn't get of. This is not in any info about the cruise. We missed 8 ports in the South Pacific, weather was to blame and right fully so. But we were late to many ports by hours but always left on time to be late at the next port. I've been on 54 cruises and this was not the worst but far from being a luxury cruise. Read Less
16 Helpful Votes
Sail Date: January 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
10 Helpful Votes
Sail Date: April 2016
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very ... Read More
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very hard to visit. Because of these two ports, we were willing to pay two to three times what other highly rated ships charge for tours of Polynesia, but without Easter Island or the Pitcairn Islands. Months after booking, we were informed that we would not dock in the Pitcairn Islands, but only have a "Pitcairn Island Experience." Well, ok, we still were willing to pay the premium to see Easter Island. Unfortunately, even though Easter Island was a two day (ovenight) stop, the Captain decided once we arrived there that the ocean waves were too large to use the tender, and then, to our amazement, he later announced that the weather forecast for the next day was also for high waves so he just left. We had nowhere to go, as Lima was our next, and last, stop, and it was a four day cruise away. Passengers were outraged that he did not stay there to see if we could land the next day. We ended up getting to Lima a day before embarkation so we just spent the day sitting in the harbor. Even though the Captain was not willing to use the tenders in Easter Island, and not willing to wait for the next day to see how it looked (remember we were scheduled to spend two days there and we all know how accurate weather forecasts are), he was able to board the new entertainers, as well as food and a large group of government officials. So, we wasted all that money and never saw Easter Island (other than from a distance). The food was pretty good, and the service was very good. The ship was ok, but nothing special. In fact the ship seemed seemed very jerky when you were on the upper decks. Entertainment was ok, but not as good as on Celebrity or Royal Caribbean. Two final points: 1) Most of the ship tours were booked and unavailable to us, even though we tried booking them months in advance. When we complained to Oceania, they seemed not to care. 2) Embarkation was horrible - flights from the US arrive at 6:00 am and you could not board until something like 1:00 pm. Oceania made only very minimal arrangements for the passengers to spend those 7 hours (essentially sitting in a conference room). We ended up walking around in the heat, after flying all night. So, overall, I would rate Oceania very low - the food and service were fine, but much else about them was very poor. Clearly not worth the premium they charge. Read Less
50 Helpful Votes
Sail Date: March 2016
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships ... Read More
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships map) Other ships at least have staff to direct you to your cabin, not Cunard 2nd impression 1st night in dining room. No breads on table, waiter serves you one bread roll & one portion of butter. Other ships have plates of ass. rolls on table & plenty of butter, you don't have to ask for a second roll. Hardly a luxury approach to dining. 3rd impression When ordering the main meal (entrée) I asked for a Caesar salad & told it was not available I could only have that which is on the menu. A little off-putting when Cunard tell you that you may have anything. It was available upstairs in the Lido bistro not in the dining room. At this time my idea of luxury travel has suffered a major set back. 3rd impression 1st morning breakfast in Lido, asked for grapefruit & told it was only available in the dining room, asked for smoked salmon, "sorry it is only available in dining room" So next day we ventured to the dining room for breakfast & had grapefruit & smoked salmon with an omelette which had been in a Bain maree for a considerable time, underdone toast & one portion of butter with cold coffee. So much for the luxury breakfast experience. Upstairs, hot coffee, stale bread rolls & yesterdays croissants but made to order omelettes, whoopee. The sad food experience goes on with a very poor selection in the bistro compared to Princess or Celebrity. Entertainment in my opinion was one step short of a disaster with English "comedians juggler, magician" & other guest entertainers of very ordinary talent performing 9 nights with the exception of the ship's singers & dancers; they were great but after 4 night in 18 they got a bit boring. You would see better shows at the local hall not on a 5 star luxury ship. Credit where credit is due; the ship was beautifully maintained, bar staff were top class, wait staff did a good but not spectacular job. Segregation of world cruisers & the hop on hop off crowd (1000 Aussies) was annoying; if Cunard want to segregate them & us they should go back to the 30'es & not run a hop on hop off boat The dress code didn't seem to be enforced very well as there were people around the ship in the evening not dressed according to the ship's rules. Many people ignored the hand sanitizers in the Lido & I'm surprised that there wasn't an outbreak of norovirus. On the health issue the ship was full of people with a cold or flu, we avoided the dreaded lurg by keeping clear of the cougher crowd & spray disinfecting our room every time we went in after a theatre or lounge visit. Another evergreen is the criticism of ship's tours & transfers, Cunard didn't let us down with their overpricing, e.g Hong Kong airport transfer US$35 (HK $ 280 pp) local taxi HK $ 230 for 2 pax incl luggage & a 34 minute ride door to door with no waiting for Cunard to fill the bus before departing. In Bali we hired a car with driver for the day cost was A$76 for 6 pax not A$ 75 per person on Cunard bus I wouldn't consider going on another hop on hop off cruise if it was free. The Cunard experience was not what I expected compared Princess, Celebrity or Holland America Read Less
Sail Date: February 2015
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after ... Read More
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after dinner bonbons were downgraded (Jello squares and rice krispy treats! Really!) Then the World Voyage status was re-defined to exclude Ft. Lauderdale-Sydney roundtrips. But the final straw was that the caring, effiicient, effective ship's administration was replaced by a cadre of young, fresh, new (inexperienced) imperious bumpkins who know nothing about how to handle people- much less cater to high-paying passengers on a luxury liner! Carnival Corporation doubletalk has replaced any sincere effort to solve complaints that made Cunard such an easy way to travel. I'm a Diamond level passenger and I won't be back! Read Less
4 Helpful Votes
Sail Date: January 2015
Our experience with QM2 world voyage from Southampton to Southampton 2015. "Welcome to our gracious Queen Mary 2 for her 2015 World Voyage" we read in the presentation letter we received from our exclusive World Voyage ... Read More
Our experience with QM2 world voyage from Southampton to Southampton 2015. "Welcome to our gracious Queen Mary 2 for her 2015 World Voyage" we read in the presentation letter we received from our exclusive World Voyage Concierge first day on board together with a champagne bottle. Gracious? Not anymore! Every people have different reasons to join a world cruise, but many enjoy visit different places without having to pack and unpack meanwhile you can: eat delicious and international dishes, made new friends , know new cultures, visit interesting places, workout in the gym, take a bath in the hot tub with sea views, swim in the pool with warm water, practice tennis in open deck court surrounded by the sea, enjoy different shows in the theatre , go to disco to listen or dancing with music from the 80's or watch a new movie in the cinema every night. So, as cruise lovers we have some expectations when we board QM2 and it was very disappointing to find out that few things fell shorter than we expected. As Spanish couple, we were not sure what will be exactly a ship with British style. We assume that a company with that reputation will have high quality world cruises that will be memorable. So, let’s evaluate our experience with usual criteria: the ship, the accommodation, cuisine, service and entertainment. SHIP Maintenance: The ship needs many maintenance and upgrading. Many washing machines out of service, few fitness machines out of service. Exterior paint reflect the age of the ship, hot tub with large and abundant brown stains, open deck water taps roasted, public areas windows very dirty ( they doesn’t clean in all cruise long…100 days ), access area to indoor pool very dirty, several parts shows lack of maintenance Facilities: Theatre with a lot of blocked views and only second seat row have good views Decor: interior decoration brown colors. CUISINE The physical structure of display units in buffet are disappointing. You need extra-long arms to get the second line trays. QM2 have poor fresh ingredients and menus in buffets only varied in the way to cooking potatoes, other food it’s very basic…dry fish or not tender meat. The food and the service is quite decent in the Britannia Restaurant for dinner, although decidedly not as gourmet and fanciful that the brochures show. You may notice that lot of things cost extra, like orange juice, expresso café... I' m sure nobody who want to make the world voyage will chose the QM2 by the food. Quality of coffee is very bad, at least you have a huge selection of teas. There are not hot hord d' oevres in the bars, and the quality of the complimentary wine in the parties cocktails is almost undrinkable. SERVICE Crew on board have not a positive attitude with regard to hospitality and with little or not at all attention to details, well organized but impersonal and smile less. It is very hard to get “good morning” while you cross somebody. We have been cruising from Barcelona many times, and this is the first time nobody helps us with our baggage in the Port and we had not welcome party. We had to put the 4 suitcases on the security machine and then go up to the ship with everything. First we thought we maybe confuse the terminal, but not, there it is, if you want to embark you have to do it by yourself until the gangway. For embarkation nobody escort us to our cabin. First day we couldn't understand this embarking procedure, but as long the days where on and new embarkation ports comes we find the answer, we are going to start our world voyage in a Hop ON Hop OF cruise, where many passenger will have the same procedure than us almost in every single port. Dining room: professional maître D, steward manager and waiters. ACCOMODATION Beware of cabins next to Poultry Galley because the noise from room service waiters won’t let you rest. The interior cabin is small. There is a lack of space in a cabin supposed for two persons. Our backs tell us there are NOT premium mattresses. Small table where you only have space for the ice basket and a book. Air conditioning flow directly over bed . No interactive TV. Other extra cost: internet or computer classes, yoga or fitness classes, sauna and bubbles hot tub, ENTERTAINMENT The entertainment is good for the first 2 weeks, but successive weeks expect to have repetitions of shows, in every leg: Passionata, Crazy in Love , Viva Italia and Singers in Concert, tribute to Sting, they performed all of them 8 times !!! The only “special “ party is the evening with in vivo music and balloons dropping from above. They repeat it every 2 weeks. The Royal Academy of Dramatic Act didn’t supply company actors , so NO more Shakespearean performances. Very nice planetarium, but only 4 different movies to display, really poor for a 100 days cruise! Practice of sports in QM2 is very limited as there are only one tennis court, very small, and unattended from time ago, ground is in lamentable conditions. And another multipurpose court, same size, where some games are occasionally proposed like badminton, volley or cricket. After left our baggage in the smallest cabin we have never being, we went to the buffet for lunch. We walk around all the 3 courts but we couldn’t find any of the expected selected meals in a glamorous ship like that. OK, we think, maybe the ports day the meals are not so good. But, unfortunately that didn’t change in all the cruise long. All days we have the same poor buffet with: rice, potatoes, carrots and cauliflower, vegetables soup, and some dry meat or chicken or fish. To made friends is no so easy in QM2 that it’s supposed. There are only 250 world cruisers mixed with 2500 passengers, who are changing every segment. There are just 4 Cocktails Parties where world cruisers can meet together. OVERVIEW QM2 is extremely uncomfortable. The quality of food and service is poor and there is a lack of understanding of what is really takes to make a luxury cruise experience, despite is touted in Cunard brochures. After first week onboard we felt very disappointed and we wrote a letter to the purser office (annex). Nobody answer until we resend the letter to the central Carnival management. Then we had a meeting with our concierge cruise director and Maître D. Read Less
Sail Date: August 2019
The Star Legend will be in dry dock soon to completely refurbish it and add 100 staterooms. And it need it. Everything was from gently to quite worn. Seals were broken on three large windows in the Yacht Club lounge, obscuring the view. ... Read More
The Star Legend will be in dry dock soon to completely refurbish it and add 100 staterooms. And it need it. Everything was from gently to quite worn. Seals were broken on three large windows in the Yacht Club lounge, obscuring the view. That said, the staterooms were quite comfortable and the house staff attentive. Excursions are extremely expensive. Choose wisely. It’s much more fun to explore charming towns like Wrangell and Sitka on The zodiac tour of Tracey’s Arm glacier was worth it in every way. Food was hit and miss. The hits were lunch and breakfast, and dinner had some poor choices, like a seafood bisque with uncooked seafood in it. The Indian dishes, including a curry bar, were beautifully seasoned. Candles featured fresh salads and fish and meats grilled to order. Overall, for a luxury cruise, we thought Windstar could have done better with the condition of the ship furnishings, and attention to detail at Amphora Restaurant. The staff was gracious and the naturalists knowledgeable. Read Less
5 Helpful Votes
Sail Date: June 2019
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very ... Read More
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very large comparatively. BAD - Captain and officers were completely self-righteous and arrogant, to the point of being rude. The dining personnel in the "Polo Club" were incompetent and utterly unskilled in premier food service. We are not snobs and expect minor glitches in services, etc. However, the Polo Club is a "reservations only" establishment and one cannot simply enter at their leisure. The cruise was labeled "Gaelic Glory", but there was no glory about it. The theme was advertised as "Irish", but there wasn't an inkling of Irish theme aboard ship...no Irish food, music, or adornments...??? The entertainment was reminiscent of a theme park, with less than stellar performances. Shore excursions were offered by the cruise line at exorbitant prices, usually 3-4 times the amount charged by local companies at each port-of-call. If you did not book an excursion through the cruise line, you were not allowed to disembark the ship until all of those who purchased cruise line excursion packages had departed. This usually meant waiting 1-2 hours after arriving in port. The crew was extremely vigilant in enforcing this measure, to point of acting "Gestapo" like...very discourteous and unnecessary. I could list many more negative aspects about the cruise, but I think you get the picture. Overall...VERY DISAPPOINTED...!!! Read Less

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