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9 Helpful Votes
Sail Date: November 2018
This is cruise 18 with Oceania on all ships but Serena. I am not sure if i have been unlucky but the service level was less than “normal”. For example at the Sunday brunch my wife and i finished before any staff member asked us if we ... Read More
This is cruise 18 with Oceania on all ships but Serena. I am not sure if i have been unlucky but the service level was less than “normal”. For example at the Sunday brunch my wife and i finished before any staff member asked us if we wanted water, juice or anything else except cocktails. At dinner in the dining room the opposite, cant find a drink waiter and have to ask. It seems there is a staff shortage. The other annoying thing is the berths, there was a German ship “AIDA’ shadowing us and in every common port it had the in town berth when one was available and we got the container terminal. This happened even when the advertised Oceania berth was in town. Is all this Norwegian cost cutting a little at a time? I also note that the level benefits are being downgraded next year. In a way that is good news for me because the loyalty program did have me captive to an extent so I now feel less trapped. About to try Viking for the first time and maybe not the last. Have already tried Ponant and although it is a very different product being “expedition” yachts of 200 pax it has overcome finding new places to cruise given i have exhausted the Oceania network. Read Less
1 Helpful Vote
Sail Date: April 2018
We chose this cruise to sail among the small islands of the Sea of Cortez with abundance of marine, birds, and reptiles. Professional team with Kit Masters leading. She made every effort to insure that everyone needs were met. There were ... Read More
We chose this cruise to sail among the small islands of the Sea of Cortez with abundance of marine, birds, and reptiles. Professional team with Kit Masters leading. She made every effort to insure that everyone needs were met. There were many opportunities to snorkel, hike and view birds/landscapes from Zodiacs. Our cabin was very comfortable with Butler/attendant on call. The food could be better, Particularly the fish - not fresh. Lack of fresh vegetables, lots of salad greens instead. Lots of desserts. The wait staff were friendly and attentive. Travel to Copper Canyon was too long 16 hours there and back. The landscape was beautiful from our balcony view of the can tonight. Shipboard credit $1000 per person only if you ask.. other couples which we met told us so, you had to ask. As first timers, this is a ridiculous offer. To get with Silverseas again is questionable. Read Less
2 Helpful Votes
Sail Date: March 2018
xcellent staff was very efficient service spotty in Terrace cafe getting a drink of teat took forever Service every else was excellent The entertainment on the front part of the trip was mediocre to terrible It improved substantially from ... Read More
xcellent staff was very efficient service spotty in Terrace cafe getting a drink of teat took forever Service every else was excellent The entertainment on the front part of the trip was mediocre to terrible It improved substantially from the Hawaaian Islands to LA.Entertainment has never been this lines strong point cuisine however is fantastic anywhere on the ship The line even provided a Passover dinner and Haggadahs which was a plus This cruise director was new to us but he was excellent and very professional My wife who is an avid bingo player indicated that this bingo game was one of the best ever The flight from LAX to Papeete was not bad considering it was coach .Better than any of the US based airlines we fly on cruises We are loyal to Oceania as this was our 12th cruise and we have booked 13,14 ,15 and 16 to date Read Less
4 Helpful Votes
Sail Date: January 2018
This was our first cruise on Riviera, our second on Oceania. Our previous Oceania was the Nautica, and our cabin had been a disappointment. Our apprehensions were dismissed the moment we entered our cabin on Riviera. It was a very good ... Read More
This was our first cruise on Riviera, our second on Oceania. Our previous Oceania was the Nautica, and our cabin had been a disappointment. Our apprehensions were dismissed the moment we entered our cabin on Riviera. It was a very good size, and most importantly, the bathroom was much much better than the airplane-size bathroom on Nautica. No 'Psycho' shower but a full bathtub and separate shower. Yay! The ship is beautiful, I spent some time going through the ship to view all the beautiful artwork. Most amazing is how quiet the ship is; our cabin was on deck 8 midship and we never heard a sound ; we had to look out to check if we had docked or sailed away. The only reason I didn't give full marks is the entertainment and sound system in the cabins. I had the same complaint on Nautica and I was given the same lame excuse that Oceania buys its entertainment system from a provider and this is what they provide (!). The TV is old non-hd technology. The sound is terrible and the picture is so blurred you can't read the credits at the end of a film. There is no docking station for your phone, or bluetooth that would allow you to listen to your music. Unlike in most hotels nowadays, you can't access your account information. There was a Grand Slam tennis tournament going on, but no station to view it. There are only 3 news channels: MSNBC and FOX, and, thankfully, BBC World, a welcome relief from 24-hour US-centered news. It is time Oceania followed the competition into the 21st century, all the rest of the cruise is such a wonderful experience. Read Less
1 Helpful Vote
Sail Date: January 2018
My wife and I generally travel on the luxury lines and decided to try Oceania for the first time in 9 years. We booked well in advance and chose the 100 square foot Oceania suite which was on the stern of the ship on deck 11. In over ... Read More
My wife and I generally travel on the luxury lines and decided to try Oceania for the first time in 9 years. We booked well in advance and chose the 100 square foot Oceania suite which was on the stern of the ship on deck 11. In over 20 cruises in the past 10 years, this was far and away the best cabin that we have had. Service by the butler and stewardess was excellent. Booking the large suite came with lots of perks such as double the number of specialty restaurants, meaning that we only ate dinner in the main dining room 2 or 3 times. We did eat many breakfast and lunches there and found that the staff quickly knew us by name and gave us excellent service. Oceania provides guests with a key card indicating the room category and we felt that much of the service was recognizing us from the suite listed on the gold key card. Bar service was excellent as well and the specialty restaurants would have been enjoyed much more if I hadn't gotten sick ...... On the 2nd day I developed a chest cough accompanied by some minor gastric problems. In all my time cruising I had never darkened the door of the medical center and did not know what to expect. I went to the medical center and was honest about my symptoms, indicating that I was sick but not deathly sick. I did sign the release for treatment so from here on I should have no complaint, but I'll relate so others might be warned. I was given tests for everything from the flue to mono. The doctor decided I needed an IV and I was given multiple IVs over the course of the next 3 hours. I received urine and blood tests as well. The process took about 4 hours and I never inquired as to cost. My fault. I was informed to return at 6 PM for a follow up. All this made me feel better and I asked to have the IV needle removed which they had left inserted in my hand. The doctor said to leave it in in case I needed another IV - this was my warning sign that I did not heed. The next morning I returned to the medical center saying I was feeling even better. The doctor prescribed more IVs. After these, they took the IV needle out and told me to drink Gatorade, giving me 3 packs to mix. The bill was presented at the final follow up and I almost fainted. Charges for day 1 were around $3500 and day 2 was over $1400 making the charges come in just a hair under $5000. All this for a 57 year old male with slight discomfort. Medical insurance won't pay and we have never taken trip insurance which might have paid some or all of the cost. (with all our cruises we have never taken insurance and even with this bill I'm still money ahead over having taken insurance and not made claims). Lesson learned - I'll be very sick before I ever again go to the medical center. If I do have to go I'll get out my cell phone and call my personal doctor in the United States for consultation with the on board doctor. From the next trip forward we'll have a medical kit including a thermometer, some basic antibiotics, Pepto-Bismal, and perhaps some Imodium. I jokingly told my wife that I would want to take my own AED as well. In 4 or 5 days I was back to normal. The rest of the cruise brought lots of rain and bad weather, which is just bad luck. The only great day we had was the last port of Key West, perfect weather and we had returned to full health. We'll be on Oceania again, due to great service, food and room, but we'll be prepared to treat our own minor ailments. Read Less
8 Helpful Votes
Sail Date: January 2018
Holiday of a lifetime planned for early in our retirement. Negatives - health and safety issues. 1) We question the practice of the same member of staff responsible for cleaning the cabin also being responsible for bringing ... Read More
Holiday of a lifetime planned for early in our retirement. Negatives - health and safety issues. 1) We question the practice of the same member of staff responsible for cleaning the cabin also being responsible for bringing coffee/milk new cups etc to the stateroom.i.e. the steward comes straight from cleaning the bathroom/toilet to delivering new cups/coffee/milk etc. This is not the fault of our steward who was friendly, helpful and attentive. More it is an organizational fault instigated by management and should be rectifed by them. 2) Many of the tables in King's Court are unstable. Not only does this make eating a meal somewhat unpleasant, but one table we sat at was so unstable that we spilt a cup of scalding hot coffee. Given the status and calibre of QM2 it seems unbelievable that this easy to solve problem had not been rectified by the end of the voyage despite a number of complaints from passengers. 3) The facilities at the guest laundrettes are woefully inadequate for the number of passengers -18 washing machines (when they are all working) for over 2,500 passengers. The numbers tell the story. The situation was exacerbated because the cost of having the laundry done by the ship was so high - at the cheapest it was two dollars per item. This situation bought out the worst in some passengers with angry outbursts and aggressive behaviour. Our suggestion that the cost (of having the laundry done by the ship) be brought down to alleviate the situation was rejected. Positives - 1) Stateroom was large, comfortable, well decorated and on a day to day basis worked very well. We loved the balcony which was spacious enough to sit out in comfort and afforded us some spectcular sights. 2) Ship was spectacular with a wide range of activities although we did find that many started too late in the evening for us at 9.45 p.m. Day time activities during days at sea were good - regular bridge, art lessons, craft activities etc. and some one off events including a passenger choir, line dancing and even a class where you could learn how to juggle. There were lots of famous and informative speakers giving talks and presentations. The swimming pools, games room, library, gym etc. meant there was plenty to do on board ship and most of these facilities were well run. However some of the teachers were not up to scratch - notebly the first bridge teacher we had at the start of the cruise, and the art teacher who was very knowleageable, but had a poor approach to her students and who could not actually paint very well. This opinion is based on the paintings done by her that she showed us to demonstrate techniques. 3) The staff on board ship were smart, attentive and generally efficient. Many went out of their way to help - the deck hand who climbed the ship's railing to retrieve my husbands hat, the World Voyage conceierge who was so much help when we had to go home early because of illness. Her assistance was of real value and we cannot thank her enough. The disembarkation was as effiicient, fast and as comfortable as it was possible to be given the circumstances. 4) The ship's shore excursions were varied and well organized given the very real constraints experienced in some ports, but we did find the cost of these to be high. We ended up using other cruise excursion operators and found these to be less expensive and more geared to our individual wishes. 5) Food was generally good, varied and there were a wide range of venues although some incurred additional charges.The Brittania Restaurant served lovely food - I can reccommend the ice cream!. We also took advantage of the free room service - breakfast on our balcony was particularly welcome on the days we went ashore on excursions. Overall we had a fabulous time, and were particularly impressed with the care taken by Cunard staff in difficult circumstances. Nothing was too much trouble when there was a problem,evident in the care taken of us when I was ill, which was second to none. The ship is magnificent, lots of stylish and attractive areas with the WOW factor. It attracted a lot of attention in virtually every port we visited. A trip to remember. Read Less
1 Helpful Vote
Sail Date: December 2017
This was my second expedition cruise with Silver Seas; the first having been on the Prince Albert II in Svalbard. Therefore I had high expectations, most of which were met. I agree with other reviewers that the ship is old and needs to ... Read More
This was my second expedition cruise with Silver Seas; the first having been on the Prince Albert II in Svalbard. Therefore I had high expectations, most of which were met. I agree with other reviewers that the ship is old and needs to be replaced. There is only so much cosmetic refurbishing that can be done. That said, the rooms were small, but very clean and comfortable. The public areas had also been refurbished. The food was excellent and up to Silverseas standards. The dinner portions were small enough so that you could eat all four courses if desired. Wait staff were excellent and identified me by name soon after we commenced our voyage. My maid and butler were both charming. The maid kept my room looking "together" throughout the voyage. I was pleased to have the butler service so I could have a meal in my room, which I did several times since I returned to the ship after very hot and humid weather excursions and didn't feel like eating in the dining room. I only did "hot rocks" once, but it was a lot of fun and had no problem whatsoever in reserving this. The bar/kitchen near the pool was too small and the wait staff did a super job in trying to cope with inadequate space. Overall I thought the staff was excellent and we had some very interesting lectures, although not the quantity that I experienced on the Arctic cruise. The first lecture was generally at 9:15AM, which was a bit early, esp. on days at sea. Unfortunately, a cyclone off the coast of Madagascar affected our time at Aldabra Atoll. The crew should be commended for being able to land us for a late afternoon walk to the ranger station; at least we were able to see a large number of the Aldabra giant tortoise. Due to the weather, we could not do the lagoon tour or any snorkeling/diving the next day. Most of the coral in the Maldives had been bleached out due to an El Nino in 2016. However, we did see a lot of beautifully colored fish. Snorkelling in the Seychelles was not good due to weather complications. Great great shore excursions in Zanzibar and Victoria. Poor scheduling though because we landed in both on Sundays! Thank you to Jamie again for fixing my mask and getting to my "taxi" on shore in Dar es Salaam. I'm not sure who was at fault for this but there was NO information for pre or post-embarkation/disembarkation or hotels given to me prior to the cruise. I made my own arrangements in Colombo and used the ship's way-overpriced $89 ride from the port in Dar to my centrally-located hotel, which I arranged on my own. Read Less
3 Helpful Votes
Sail Date: October 2017
The Mighty Amazon River has long been on our bucket list, & the newly refurbished Sirena's 34-day sailing from Miami to Buenos Aires sounded like the way to go!! The first week at sea was uneventful & unexciting, as we ... Read More
The Mighty Amazon River has long been on our bucket list, & the newly refurbished Sirena's 34-day sailing from Miami to Buenos Aires sounded like the way to go!! The first week at sea was uneventful & unexciting, as we bypassed devastated Puerto Rico, & visited St Kitts, Antigua, & Barbados! We enjoyed the day we spent exploring the ruins of Devil's Island, the former penal colony off the coast of French Guyana. Unfortunately, we were totally taken by surprise as it was announced that almost all purchases aboard ship for the next 3.5 weeks (as we sailed thru Brazilian waters) would be subject to an extra 25% tax. (We solved this problem quite simply, by halting all unnecessary shipboard spending!!) Almost everything was included in our ticket price: air, gratuities, 7 shore excursions per person, internet package. There were no art auctions & no pushy shipboard photogs to contend with. We were not nickled and dimed over soft drinks, specialty coffee, & bottled water. Since the Sirena drew only 20 feet of water, We were able to travel 900 miles upriver to Manaus in the heart of the triple canopy Amazon rainforest. While the destination speakers for the Amazon region were well chosen, the Oceania home office staff of millennials let us down when it came to providing suitable movies that might have dovetailed with our journey!! As we entered the River Platte, it would have presented a great opportunity to view "The Battle of the River Platte". It would have also been timely to have watched "Evita" again, as we neared Argentina. Instead we were subjected to current, inane films, such as one depicting Breaking Bad actor Cranston hiding out in his garage for several months!!! We manged to dine in Sirena's Specialty restaurants on numerous occasions - especially in their magnificent Red Ginger Asian Fusion spot. Afternoons the main dining room was converted into Jacques - a specialty French Bistro - with mixed results. The Waves grill by the pool closed way too early @4PM. Read Less
3 Helpful Votes
Sail Date: June 2017
*First cruise on Oceania, although 3rd cruise in a "R ship", so we knew what to expect when it came to the tiny cabin shower, public spaces, size, etc. Compared to Azamara's ships this recently refurbished ship is marginally ... Read More
*First cruise on Oceania, although 3rd cruise in a "R ship", so we knew what to expect when it came to the tiny cabin shower, public spaces, size, etc. Compared to Azamara's ships this recently refurbished ship is marginally better. *Itinerary was good but some of the port departure times were too early and detracted from the on-shore "tourist" opportunity. *Can't say enough good things about the dining experience. *The staff and their service were wonderful. However the ship's shops were pricier than expected for the usual cruise ship stuff. *We had included business class air that was the major disappointment for the trip. The airline (AA/BA) was fine but the routing were poor; a) not as direct as possible and b) "legal" but very short connection times. This was an issue both going and coming from the ship. For example, coming home; we would have missed our connection in ORD, except that our domestic flight out of ORD was 1 hour late in departing. * The 2 enrichment lecturers and the 2 bridge instructors were great. We dropped in on the beginner bridge game lesson and enjoyed it so much, we attended every one thereafter. Read Less
1 Helpful Vote
Sail Date: March 2017
Sydney to Hong Kong 28 days on the ship.First stop Brisbane in a container terminal.shuttle bus into the city, next stop Cairns then PNG then it was good by to sunshine until we reached Hong Kong .We had a lot of See days on this cruise ... Read More
Sydney to Hong Kong 28 days on the ship.First stop Brisbane in a container terminal.shuttle bus into the city, next stop Cairns then PNG then it was good by to sunshine until we reached Hong Kong .We had a lot of See days on this cruise with limited activities due to bad weather.Accommodation and food was good ,free 24 hour room service,or ongoing food in the Lido deck up to 2am each day.This ship has a wonderful theatre with a different show each night that we really enjoyed .The ship has a very good ball room if you like to dance and for any single women wanting to travel they have several dance hosts that will dance every dance.On our cruse they had eight formal nights I found this two many due to the amount of luggage you needed but you have to remember you still have a luggage allowance when you fly home so you need to be creative with your outfits.There are free washing machine and dryers on each floor and washing powder is provided free. Shore days getting of the ship especially if you went by tender could take up to three hours to get of then going through customs in each country also took up a lot of time we were often late getting on our tours so we were often very rushed to get back on time.My favourite place was Japan they made us very welcome I would definitely go back there one day.The culture on the ship was like upstairs downstairs the staff didn't engage in conversation if you asked a question they would answer with no further discussion all the staff did there job well but they didn't look happy.I loved the ship and would love to go on it again in better weather Read Less
7 Helpful Votes
Sail Date: February 2017
About 2 years back I developed a desire to sail on the QM2. 50% of my friends who had been on the QM2 loved it and 50% hated it. Because of this I chose a short 7 day cruise from Sydney, Australia down to Tasmania and back to Brisbane, ... Read More
About 2 years back I developed a desire to sail on the QM2. 50% of my friends who had been on the QM2 loved it and 50% hated it. Because of this I chose a short 7 day cruise from Sydney, Australia down to Tasmania and back to Brisbane, Australia, in February 2017. If it was not good, then I could endure 7 days. It was, in fact, very enjoyable. So much so, that we have booked two more cruises on the QM2. November around the Caribbean and 43 days in January 2018 from Cape Town to Brisbane. Our embarkation in Sydney was so quick and flawless. We were in our cabin very quickly. Far more efficient than on any of the other 14 cruise ships that we have sailed on. We had a balcony cabin on Deck 11. It was spacious and well laid out. We could not fault anything here. When we set out to explore the ship we were astounded by the size of it. Although it carried 2,600 passengers, because of the size, most lounge/bar areas were not at all crowded. Many lounge areas would only have 10 to 15 people in them. The service from every crew member was outstanding. The dining experience in the Britannia Restaurant was equal to any other cruise ship we have been on and we could not fault the quality of the food. The evening entertainment was quite good although we have experienced better on 2 or 3 other cruise ships. On the down side, there were 3 things that could easily be improved. There was always a long queue at the concierge desk due to only half of the service stations being manned at any one time. On the last two days of our cruise we had almost no hot water in our shower and on the last day we had NO shower water at all. Probably due to being on Deck 11. The first time I ordered two glasses of red wine it cost me US20. About $28 Australian. Money is not a problem, but, being Australians, we have an abhorrence to being ripped off. Which this certainly is. We bought no more drinks. So Cunard missed out by being greedy. Read Less
5 Helpful Votes
Sail Date: November 2016
We booked this cruise because of the ports and Jacques Pepin would be on board. We upgraded to a marvelous Owners suite--8th floor. I didn't like we were on the 8th floor at first, but once in suite, it was glorious and contrary to ... Read More
We booked this cruise because of the ports and Jacques Pepin would be on board. We upgraded to a marvelous Owners suite--8th floor. I didn't like we were on the 8th floor at first, but once in suite, it was glorious and contrary to other reports, we got lots of sun on the balcony (we were in an oceania suite on prior cruise and never got sun...so it depends on how the ship is sailing). Food was always good...service in Jacques was rushed, Toscana very slow and Polo right on the mark. We ate in our room several times and Butler always did a great job. Service: Cabin service was always good. Our butler was very good. We were alerted by another CC person that there was a virus on the previous cruise. When we boarded there was no sign of the virus OTHER THAN the endless TV "ads" about washing hands and singing happy birthday twice. There were also announcements about how important it was to have a clean ship. Needless to say, even though, (and I applaud the Staff) we weren't at a high level of sickness, the Captain was always one step ahead of protocol to prevent further spreading. It didn't work! I got sick on day 3--24 hour virus as did at least 6 other people I knew from CC. It took me two bounces to get attention from the infirmary and got a great nurse to come to my room with nausea pills and tylenol for my fever. Here is my BIG issue: When I wanted to speak to the GM and applaud the efforts of the crew in trying to keep one step ahead (as well as point out some of the areas that could be improved), the front desk wanted to know if I had an appt, then would not give me an appt and asked if I could speak to the Cruise director...and eventually got the assistant cruise director. REALLY? Each and every time on previous cruises, when I wanted to speak to the GM, I GOT TO THE GM! I am only a 7th time cruiser and I was in the Owners suite, but that made no never mind. This is the second cruise in 1 year that got a virus. CLEARLY there is a problem with Oceania protocol, even though I do applaud their efforts for going above and beyond. For example, on Riviera last year, they NEVER enclosed the buffet with saran as they did on the Marina to prevent folks from trying to touch things. I STILL THINK OCEANIA DOESN'T GET IT. AND the GUESTS don't get it. When the Cruise Director refused to pas the mike around during a wonderful event with Jacques, the guests booed the concept. REALLY? They wanted to pass germs around? Unfortunately the CD didn't handle it well as he did not tell Jacques in advance how he would handle the Q/A and even Jacques made fun of the arrangement. The CD should have made a direct comment about the safety of the passengers but instead just said this was CDC protocol (like who cares or understands)..... Bottom LINE...I am going to try a different cruise line before I return to Oceania...I am very disappointed. Read Less
2 Helpful Votes
Sail Date: September 2016
This was the 12 night cruise from Stockholm to Amsterdam. Three days in St. Petersburg was the highlight of the trip. Staff was extremely helpful, mostly friendly, but somewhat impersonal. This may be for a couple of reasons: 1) the ... Read More
This was the 12 night cruise from Stockholm to Amsterdam. Three days in St. Petersburg was the highlight of the trip. Staff was extremely helpful, mostly friendly, but somewhat impersonal. This may be for a couple of reasons: 1) the Captain's leadership style, and/or 2) It appeared that many staff members were about to leave for vacation. Many ratings were downgraded because of one or two issues we experienced: 1) Dining and Service - main dining room food and service was poor, with surly wait staff and food well below the quality of the other on-board restaurants. We preferred eating in the Terrace to the Grand Dining Room. This was the reason for the downgraded ratings. 2) Enrichment Activities - This is a somewhat small ship and activities are limited, probably based on previous customer desires and feedback. Not bad, just limited. 3) Shore Excursions - One shorex was most unfortunate: Gdansk, Poland. This was not so much the tour as the tour guide, who did as little as possible to make the experience enjoyable. He basically left us on our own to see the old town area, plus showed no interest in our questions and/or comments during the tour. His response to me when I asked him about my family's home village about 50 miles from Gdansk was an indifferent "You can Google it." Also, the ship's excursions were overpriced and undervalued compared to what we booked independently in several cities. 4) Value - Some port times were painfully limited. Longer times in Tallinn, Gdansk and especially Copenhagen would not have impacted next morning arrival times at next ports of call. Read Less
5 Helpful Votes
Sail Date: August 2016
Just back from our first but not last Oceania cruise.We did a 12 day Baltic cruise in verandah stateroom aft on deck 6. Great location. Quiet. Handy for the Terrace Cafe. Used the stairs all the time. Room is small. Balcony furniture is ... Read More
Just back from our first but not last Oceania cruise.We did a 12 day Baltic cruise in verandah stateroom aft on deck 6. Great location. Quiet. Handy for the Terrace Cafe. Used the stairs all the time. Room is small. Balcony furniture is old and uncomfortable. Great bed and bedding. Room small, awkward getting in to closet if someone wants to get in our out of the closet. Stateroom was kept clean. Nice Bulgari toiletries but small bathroom. Very good food. Hot plates for hot food. Meat and fish and seafood perfectly cooked for our liking. Went to Polo and Toscana once each....service is slow. Did not go more than once as the Grand Dining Room was very good.Waves Grill good for lunch....wish it was open for dinner. Best burger. Good wines by the glass selection. Great itinerary...some free shuttles from the ship in to town.Did not do any ship excursions. Crew hard working and friendly. Did not click with the cruise director David somebody...he seemed arrogant. Evening entertainment so so but it is a small ship. Did not buy anything in the shops....no large or XL sizes. Poor perfume selection. Captain Maxsym was friendly and warm....enjoyed his daily updates. Will return to Oceania but will try an O class ship next time. Read Less
5 Helpful Votes
Sail Date: August 2016
The staff of the Marina very attentive. We were very pleased with the service provided by the wait staff and our room steward. The wait staff are very busy but we found that they try very hard to please. Our room steward was remarkable in ... Read More
The staff of the Marina very attentive. We were very pleased with the service provided by the wait staff and our room steward. The wait staff are very busy but we found that they try very hard to please. Our room steward was remarkable in her willingness to be helpful. We had a butler that was very pleasant but needed to communicate better and take more initiative. We would ask him for some and we would not hear back in a timely manner. We found that we had to make our own arrangements. The food was very good and well presented. We hope that the tendency to use premixed foods like liquid eggs and orange juice from concentrate does not become a trend which would spoil Oceania's sterling reputation for quality meals. We also felt that the furniture throughout the ship although very stylish was snot comfortable. The seating was quite low. It was not uncommon to see a person being pulled out of the chair by a partner or friend. The enrichment lectures with Kathleen Wulf were excellent. She provided a great deal of useful information both general and specific about the countries and cities that we were visiting. The cruise director was also helpful in recognizing that many passengers prefer to explore the destinations on their own. He would be sure to let us know of bus shuttles, taxi availability as well as tour buses like Hop On, Hop Off. The excursions that we took through the ship were good and took us to areas that we might not have discovered although we sometimes felt rushed with only 20-30 minutes free time. Read Less
4 Helpful Votes
Sail Date: August 2016
We have taken a lot of Oceania cruises and especially like the larger ships, primarily because of the cabins, the large bathrooms, the magnificent common areas and our favorite restaurant, Red Ginger. The food generally is great. 22 nights ... Read More
We have taken a lot of Oceania cruises and especially like the larger ships, primarily because of the cabins, the large bathrooms, the magnificent common areas and our favorite restaurant, Red Ginger. The food generally is great. 22 nights and only one meal in the main dining room, veal roast, that wasn't good. Most meals were better than fine restaurants anywhere and Red Ginger's surpass any Asian place, especially the lobster pad Thai, the crispy duck/ watermelon salad, panang beef and the sea bass. They are worth the price of admission And of course there is no price for admission! . ALL the wait staff, maitre d's and help in general couldn't have been nicer or more helpful. The cabin however was starting to look shabby and the balcony was dirty feeling. NCL might have cut some corners but in general we still love Oceania. . . We don't take excursions because they are too expensive for what you get. Oceania has wonderful itineraries and in our experience the ports-not Oceania- offer free shuttle service into town if the dock is any distance from the city center. All in all we love it. Read Less
6 Helpful Votes
Sail Date: March 2016
I chose this cruise because I liked the itinerary and one of the stops was Israel and wanted to see Jerusalem. I have sailed this similar cruise 2 years ago starting in Hong Kong but this time the embarkation was a nightmare. it was ... Read More
I chose this cruise because I liked the itinerary and one of the stops was Israel and wanted to see Jerusalem. I have sailed this similar cruise 2 years ago starting in Hong Kong but this time the embarkation was a nightmare. it was difficult to know who was in line for what. I think many of the 1,500 people thought the ship was going to leave without them the way they pushed and shoved to get in line to embark. Anyway we finally got on. Our cabin was ready and our stewardess, which was a pleasant change from having a man, was wonderful. She was like having a personal maid all to ourselves. The cabin although spotless was showing signs of wear and tear. The ship is going into dry dock this spring for a refit. It looks like they are making major changes for the better. The food in the main dining room was excellent as always. I think I only had one main course that was not up to par. Ditto the food in the Upstairs cafeteria, it was much improved, except for these darn steam table vegies. The waiters and waitresses all deserve a gold medal for putting up with some of the "Guests" . As I said to someone who was berating his steward for some minor detail," they are stewards not slaves". The entertainment, well what can I say, it was the same review shows I have seen several times on this ship. The first timers I am sure enjoyed the shows. Too many comedians for my taste but again that is a personal thing.. The ship set sail from New York at the beginning of January and everything was fine till we got to Dubai. A large contingent about 1, 500 got off and 1,500 new people got on and brought Nora virus with them. The people who were sick knew they had it before they got on but lied on the form you fill in before embarking hence it went through the ship like wild fire. This disrupted the whole itinerary as Oman would not allow us to dock nor would Jordan. My daughter who especially wanted and booked to go to Petra did not get there. There we are floating at sea waiting for our turn to go through the Suez canal, we were too early due to not stopping in Oman then too early again for the next port because we did not stop in Jordan. I think it was a good thing they did not say who the first people were that got sick as there might have been a massacre at sea. The tours in Vietnam were interesting and fun and the shopping is great at the large market in Ho Chi Minh , Ben Thanh market. If you don't like bargaining stay in the outer ring of the market where the prices are fixed. Then move in if you think you can bargain for a cheaper price. Bangkok is a must see as the palace is beautiful, but hope it is not too hot as there is not much shade. Cambodia, I did not take a tour just the Cunard bus into the town. It was interesting but the people although very friendly were living in poor conditions. The roads were unpaved in many places, the market although indoors lacked tables. Most of the goods were laid out on the floor. I think the area that the bus took us to was planned so that we would be forced to take a "TUK TUK" as we were inundated with them the minute the bus stopped. The drivers were so insistent to the point it was so unpleasant we got back on the bus to return to the ship. Malaysia is a shoppers paradise and Kuala Lumpur is easy to get around. Langkawi Island is beautiful. That is the island that the movie THE KING AND I was filmed.I did not take a tour this time as I had been there before but stayed at resort and enjoyed the day ashore. Colombo, Sri Lanka well what can I say. If you take the Cunard bus you will only be taken to three different tourist shopping traps with the same overpriced trinkets as all other tourist shops that are part of any tour be it Hong Kong, Bangkok, Israel, India, Egypt, or wherever you are. If the tour shows shopping you can bet it will be in a warehouse that is only for to sell to tourists. Locals do not shop there. The standard line of the tour guide will be that they know the best places and the other will only rip you off. As this was an extended tour with numerous stops I could go on but I am sure by now you will be bored reading this. I travelled with my adult daughter who had not been on a cruise before and she had a great time. We each did our own thing. In the evening we preferred the G37 nightclub rather than the staid Queens room where the dance floor was taken up with more professional type dancers rather than couples enjoying a twirl or shuffle around the dancefloor. There was lots of entertainment, small bands and piano players and singers in the evening, interesting lectures and speakers on numerous topics during the day. The ship was geared to a more mature group, I would say age 45 up to 95. Very few children on board although they have a very good children's programme. We disembarked in New York and almost everyone got off. There was the odd few that were returning to Southampton. It is a slow process as all the luggage has to be off first then we can go. A tip- if you are disembarking in New York, first, get in line for a porter and have him get your luggage. They have a fast track line through customs and immigration otherwise you will be struggling with you luggage in a very long line of people to clear immigration. It is ten dollars well spent. Read Less
1 Helpful Vote
Sail Date: April 2015
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line ... Read More
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line dancing, evening dancing with Big band or the Sligo band and late night theatre. There was Bridge and other card/board games and a Casino. The itinerary was an excellent one on our Papette FP to Charleston SC last month. Each area unique in history! It would take pages to describe the beauty, culture and great people we met along our journey! Would definitely recommend French Polynesia as a destination! We had upgraded last minute to penthouse from veranda. Both are very nice, however the PH closet is really walk in and fabulous. I liked the spacious design of the room as well. Didn't really use Butler for much. He took laundry for pressing and cleaning which any of other stewards do as well. I suppose if you wanted to dine in he would be more helpful as when I ordered breakfast to the room one morning, he set table with tablecloth, glasses and silver and served food like a waiter in the dining room. I enjoyed onboard, the pool, sauna/steam room, art classes, enrichment series, and line dancing. I heard from others the culinary classes were great. I loved the music, from the string quartet to piano bar and the two bands, each different in their own way! Overall the staff was excellent. We had a few quality improvement issues which were addressed with GM. I would like to have seen more daytime music on sea days otherwise all the music venues were great! We changed to handicap room second leg of b2b to one of 4 Veranda HC which was great as we had more room for mobility scooter and other medical equipment. The bathroom gets soaked when you take a shower. It was great for my husband as there was a shower seat. I usually took my showers in the spa! Javier, an excellent Chief Concierge arranged assistance for our departure which made it much easier for my husband, a handicap man on a mobility scooter and many others. We have 2 more upcoming cruises with Oceania. Ships we've been on and love. Sail on! Read Less
1 Helpful Vote
Sail Date: February 2015
We had just retired and decided a world cruise was a great way to transition from our work lifestyle to finally having the fun we always dreamed of in retirement. What a great decision! We boarded in Los Angeles for the LA/Sydney/LA leg ... Read More
We had just retired and decided a world cruise was a great way to transition from our work lifestyle to finally having the fun we always dreamed of in retirement. What a great decision! We boarded in Los Angeles for the LA/Sydney/LA leg of the QV's world cruise with many ports in the South Pacific...Hawaii, Fiji, French Polynesia, Sydney, Melbourne, Brisbane, Milford Sound/Picton and Wellington, NZ, Bora Bora and many more. Our balcony cabin was very clean, convenient, comfortable and had lots of storage. Service aboard from our cabin steward to all the various restaurant/dining room staff was absolutely excellent in every way possible. The quality of the food was very good. I have critical diet restrictions which were unhesitatingly accommodated, always with a smile and kind words. Having the option of room service if we weren't feeling up to going to the dining room was much appreciated. We particularly enjoyed the paddle tennis and exercise facilities as well as the many interesting guest speakers and most of the entertainment. Wrangling laundry was challenging until we discovered when the machines were most likely to be available (first thing in the morning, around dinner time, in ports). The only disappointment was the mediocre salon (why do they not do gel nails??!!) but operation of the salon is sub-contracted out and not a Cunard service. We met many wonderful people and have new friends from all over the world we are still in touch with and look forward to cruising with again......QM2 world cruise 2017 anyone?! Read Less
1 Helpful Vote
Sail Date: February 2015
This was a first Oceania cruise for after more than 10 on other lines. We enjoyed the upscale lounging and gathering areas, but found the guest entertainment mediocre for the most part. The staff entertainment was always good. Enjoyed ... Read More
This was a first Oceania cruise for after more than 10 on other lines. We enjoyed the upscale lounging and gathering areas, but found the guest entertainment mediocre for the most part. The staff entertainment was always good. Enjoyed the lectures related to the various cultures and history of the places we were going. We were not particularly interested in the lectures on the flora of the places, but guess others were more enthralled. Enjoyed most of the ports. We arranged private small group excursions that were all good and less expensive. We thought that the deck plan that had only a bathroom for one outside the Regatta lounge was inadequate and the Horizon lounge bathroom was located on the deck below. The food was excellent for the most part in the dining room. The buffet in the upper deck was much slower than others we have been to as the staff serves you rather than you serving yourself. The specialty restaurants were excellent in both food quality and service. We would have enjoyed more ship activities, but there were relatively few sea days. The afternoon trivia game had tougher questions than others we have been to, however we scored enough points to get a T shirt at the end of the cruise. Read Less

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