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13 Helpful Votes
Sail Date: February 2017
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly ... Read More
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly as possible however the port representatives should be able to provide further updates. We were sent into a reception centre with in adequate refreshments and space. After some 6 hours we arrived at our cabin. The theme continued on our 29 night cruise so. If you’re going on Cunard expect plenty of apologies and so sorry for any inconvenience. Patience you will need that too. I will go on another cruise with them Not. It took three days for them to finally get in touch. They clearly are not interesting in trying to resolve matters in favour of the customer. Just sweep them under the carpet which is very short sited and eventually they will go out of business, with such a narrow view. Dining was like a free for all on deck 7 little bit of a ruby scrum. The food was repetitive, cold at times. The Britannia restaurant was much better and the quality and service was pleasant. The ship had an atmosphere i would alike to a library at sea. Entertainment at night was ok up till 22.30Hrs then everyone would rush to bed. It’s the ideal floating care home maybe something to think about in later years but not at the moment. Wine was expensive like the drinks poor quality much better to buy off shore and take on board then you can buy quality. Read Less
14 Helpful Votes
Sail Date: February 2017
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had ... Read More
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had most appeal were first timers for us Okinawa, Taiwan & Brunei persuaded us to pay up 16 months before cruise commenced. imagine our horror when we received an email on Xmas Eve cancelling all 3 ports of call---yes 2 weeks before boarding at Southampton with no offer of cancellation. the overall cruise was immensely disappointing and yes we feel it was poor value for what we paid (and are still paying the remortgage) entertainment was banal,repetitive & frankly boring.-- hygiene standards were abused, food in the Britannia was just acceptable, in the King`s Court unacceptable ,duplicate bridge (which interested me) was disorganised,chaotic and a shambles. embarkation at Capetown was as usual an utter disgrace, wine prices,excursion charges and quality were unjustifiable, port agents recommended by Cunard for emergency were unavailable all the issues were brought to the attention of senior staff on board and despite promises nothing was ever heeded. care for the infirmed in ports of call was non sympathetic..communication with Cunard is an established horror story and they confirmed this status to Maril & myself. they just ignore you knowing their ship will always be full because it is the QM2. the Purser, Mr Henry Wasserman, took devious measures to avoid even talking to us although we were spending 100 nights on board and were top category Cunarders.. we requested at booking for Southampton to Dubai quote. Cunard insisted for their convenience to divide this into 3 separate cruises which was more expensive and far more inconvenient for us. even the Hotel Manager Mr D Shepherd admitted this was totally unnecessary as he agreed that ourtreatment on board was way below standard a great disappointment overall with many special moments. if we can help anybody call us at marilbrian@btinternet.com Read Less
7 Helpful Votes
Sail Date: February 2017
About 2 years back I developed a desire to sail on the QM2. 50% of my friends who had been on the QM2 loved it and 50% hated it. Because of this I chose a short 7 day cruise from Sydney, Australia down to Tasmania and back to Brisbane, ... Read More
About 2 years back I developed a desire to sail on the QM2. 50% of my friends who had been on the QM2 loved it and 50% hated it. Because of this I chose a short 7 day cruise from Sydney, Australia down to Tasmania and back to Brisbane, Australia, in February 2017. If it was not good, then I could endure 7 days. It was, in fact, very enjoyable. So much so, that we have booked two more cruises on the QM2. November around the Caribbean and 43 days in January 2018 from Cape Town to Brisbane. Our embarkation in Sydney was so quick and flawless. We were in our cabin very quickly. Far more efficient than on any of the other 14 cruise ships that we have sailed on. We had a balcony cabin on Deck 11. It was spacious and well laid out. We could not fault anything here. When we set out to explore the ship we were astounded by the size of it. Although it carried 2,600 passengers, because of the size, most lounge/bar areas were not at all crowded. Many lounge areas would only have 10 to 15 people in them. The service from every crew member was outstanding. The dining experience in the Britannia Restaurant was equal to any other cruise ship we have been on and we could not fault the quality of the food. The evening entertainment was quite good although we have experienced better on 2 or 3 other cruise ships. On the down side, there were 3 things that could easily be improved. There was always a long queue at the concierge desk due to only half of the service stations being manned at any one time. On the last two days of our cruise we had almost no hot water in our shower and on the last day we had NO shower water at all. Probably due to being on Deck 11. The first time I ordered two glasses of red wine it cost me US20. About $28 Australian. Money is not a problem, but, being Australians, we have an abhorrence to being ripped off. Which this certainly is. We bought no more drinks. So Cunard missed out by being greedy. Read Less
15 Helpful Votes
Sail Date: February 2017
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, ... Read More
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, Fred Olsen, MSC, Royal Caribbean, P and O, Princess,Holland America and Azamara I would place Cunard somewhere in the middle. My cabin was fine with an amazing cabin stewardess ( the best I have ever encountered) but the food in the main dining room was very poor. The descriptions on the menu bore no resemblance to the food presented which was barely enough to feed a sparrow and usually tasteless and sometimes actually inedible. The food in the buffet was marginally better but we could always fill up on salad and fruit. The waiters were at times rude and at best indifferent. The daily schedule was often inaccurate and on the evening before we were due to arrive in Sydney we were advised that tomorrow on our arrival in Papeete we would not need to carry our passports. This caused a lot of confusion. On one day the date was wrong. Would I sail with Cunard again? Only if they offered an itinerary not available elsewhere, the price was very low and I would only eat salad and fruit in the buffet and not bother packing formal wear. Read Less
2 Helpful Votes
Sail Date: February 2017
We sailed from San Francisco (February 4, 2017), with final destination in Sydney. It sure beat having to fly from Orlando, to Sydney. There were stops in Oahu, Maui, Western Samoa, Tonga, Auckland, and Bay of Islands. I highly recommend ... Read More
We sailed from San Francisco (February 4, 2017), with final destination in Sydney. It sure beat having to fly from Orlando, to Sydney. There were stops in Oahu, Maui, Western Samoa, Tonga, Auckland, and Bay of Islands. I highly recommend this ship; the best way to some up the ship, would be elegant. Karen (Activities Staff) made the time fly by and extremely fun!! My wife and I are Elite Plus with Celebrity, so we know what fine cruising should be!! When we crossed the Equator, the ship had a big ceremony for all the Pollywogs to trans form into Shellbacks. All the passengers and crew had to lineup to "Kiss the Fish." Some received more attention then others. Ha Ha We sailed on the Azamara Quest, in November, this is the type of ship we expected. The only thing some cruiser might not like, is you have to dress up for dinner, we enjoyed it. Read Less
4 Helpful Votes
Sail Date: January 2017
Cunard was chosen based on refreshing standards and a £90-million transformation in 2016. QM2's refurbishment. Embarkation took five to six hours no refreshments etc very poor service a lot of time wasted all stuffed into a small ... Read More
Cunard was chosen based on refreshing standards and a £90-million transformation in 2016. QM2's refurbishment. Embarkation took five to six hours no refreshments etc very poor service a lot of time wasted all stuffed into a small area poor communication .After receiving a reply, it seems they are not willing to take the welfare of the very charming elderly cruisers on the leg of the Cape town Australia and Singapore, only exploit them for the stiff upper lip. Cabin was very clean assistant was great. Food a poor choice Deck 7 very repetitive cold to Luke warm. Britannia restaurant staff exceptional, food choice very good. Atmosphere really I will think on that one. Deck 2 customer service let’s not grade that. Entertainment average. Ports of choice good shore excursions not very well supported fend for one’s self. Activities very limited. Wines considering the amount of people you see buying why they are on shore Poor quality high cost. Ship is solid; I like the painting of her deck 3 Britannia QM2 in port should say Queen Mary 2 but SAYS Qneen Mary 2 on the ship. Shame the artist didn’t notice that one. Good ship for a much older demographic 80’s plus I wish I had done my research before. Thought the Brand deflated that aspiration big time Read Less
13 Helpful Votes
Sail Date: January 2017
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This ... Read More
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This is one big con trick and there should be a fraud investigation Will send further reports as an update each month Long journey to board at. soon ,v.tired wrong keys given at check in --- not a great start Ship is living on it's very fine PR. Certainly nowhere near top quality. choice of dining is Britannia ( formal or semi formal.... jackets must be worn to respect other guests.. Cobblers people want to feel relaxed and it's never that in the dining room The only other free dining is the King's Court which offers 3 star buffet. Otherwise Cunard follow their policy of a great big hand in your pocket. Greedy,greedy company. Lidl wines at £5 sell at £32 on board after just 2 weeks menus are being repeated. Calibre of meats and fruit mediocre. One bright spark for us is a young Mauritius gent called Marco in Atlantic Room who has been great for us Bridge on ship has been as well organised as everything else, in other words -poor Lectures are superb. Tours seriously overpriced Cunard have been un contactable and unapproachable. eg we wrote to Cunard on 10th Dec 2016 and again 3rd jan 2017. We as Diamond Members (top category)have been totally ignored not even a short acknowledgement. So damned rude Entertainments Director is a pretty girl but quite honestly hopeless as ED Cunard have now lost Maril & myself as guests on their ships.the treatment of the elderly and informed is wicked and uncaring. Dr Mrs Brian Silverstone. London Read Less
8 Helpful Votes
Sail Date: January 2017
we chose this cruise because even though we have done many shorter cruises on other cruise lines we were excited to cruise across the Atlantic ocean, down to the Caribbean, through the panama canal and home to Australia. Both our ... Read More
we chose this cruise because even though we have done many shorter cruises on other cruise lines we were excited to cruise across the Atlantic ocean, down to the Caribbean, through the panama canal and home to Australia. Both our embarkation and disembarkation involved minimum waiting, and luggage collection went smoothly too. Our cabin 6068 was midships, had a lovely balcony, and was kept impeccably by out steward John. He provided outstanding service, even washing down our balconies and cleaning all the exterior glass well after 8pm. The Britannia dining room was terrific. we could have found fault with the occasional meal but the service was fantastic, our table companions were a merry bunch, and overall the food was 5 star quality. the Lido buffet provided food of great standard too. The ports of call were all interesting, were well covered before arrival with different speakers giving history, activities ashore etc. there were many organised trips ashore, these however ranged from expensive to very expensive so we generally organised our own when we were ashore. Internet although slow was free for world cruises(up to 135 min each per sector each). the do it yourself laundry was free, the library was fantastic with 7000+ books. The entertainment was extensive and very varied. I only wrote this report to counter the many complainers we had on board who treated the crew abominably, and generally complained about everything. it was a wonderful cruise and very good value overall. Read Less
12 Helpful Votes
Sail Date: January 2017
We came on the ship as basically first time Cruisers for the World Cruise 2017. Jan 6 to May 3, San Francisco to Monte Carlo. We had no complaints about the cabin or the ship, it is a little dated. Many of the repeat cruisers were ... Read More
We came on the ship as basically first time Cruisers for the World Cruise 2017. Jan 6 to May 3, San Francisco to Monte Carlo. We had no complaints about the cabin or the ship, it is a little dated. Many of the repeat cruisers were very unhappy with the condition of the ship as most were led to believe the ship had gone under renovation before the cruise. It turned out only some internal things were redone. New carpet was installed. Getting into the restaurants was not a problem. We thought La Terraza, morning and afternoon buffet was very good even though it was pretty much the same everyday. It was the best food of 3 in the evening. Food was very good, most of the time, but most of the menus were repeats. There was lots to do with many days at sea. Lots of lectures, classes and entertainment.. The service was way beyond our expectations. The crew was outstanding and worked very hard to anticipate your every need. There was a bit of a language barrier at times but their smiles and happy attitudes made up for it all. Some of the ports were redundant, and some we wondered why we went there at all, as there was nothing to do, or it would be Sunday and everything was closed. The biggest disappointment was the shore excursions. Many of the tours did not fit the descriptions. Many of the tour guides had their own agenda, or could not speak good English, so you were basically riding around in a bus wondering what you saw. Complains to the Excursion Desk fell on deaf ears. Hard to believe they had done some of these in previous cruises. Book with a Travel Agent company who has a representative on board and includes some of the land tour. Someone that hears you and advises you on board. Private cars were some of the worst unless you know where you want to go and a little something about the port. Don't be afraid to complain and fill in your reviews. We did not and that was a mistake, as we were basically ignored, I suppose assuming we were happy. We are not complainers. Final, this is not a cruise for children, not even any of the legs. Not a fit for the World Cruisers and nothing to do on board. Read Less
6 Helpful Votes
Sail Date: January 2017
The itinerary,ports of call, length of the cruise. It started with the compromise of my credit card at the hotel the cruise line put us up at in Miami. This happened to several passengers on the cruise ship but the ship tried to keep it ... Read More
The itinerary,ports of call, length of the cruise. It started with the compromise of my credit card at the hotel the cruise line put us up at in Miami. This happened to several passengers on the cruise ship but the ship tried to keep it under raps. The food on the ship was excellent and you could bring as much booze on board at each port as you wanted. The crew was very good to deal with. Those are the good things but it falls off quickly after that. The entertainment was poor at best, the insignia lounge is a two flat level lounge. First level is about 5 rows deep and if you are not seated on row 1 or 2 you have poor viewing. The second level is 3 or 4 rows deep and also flat. You can see over the first level but you are back of them and the first two row are the ones with good viewing. The ship has ping pong out on an open deck 9 so wind plays a big part in what you can and can't do, shuffleboard, and putt-putt golf are on open deck 11. Bridge and trivia are available. The casino is small and has no dice table. The disco on deck 10 has drinks and dancing but no restrooms ? The stateroom was dated and needs upgrades. The refrigerator was non-working more that it worked. It was replaced twice. The T.V. VCR never worked. The internet service was poor ( not enough bandwidth) at best and The Around World (ATW) passengers were suppose to get free medical. Several ATW guest had medical bills over $20,000. I'll close with the Komoto Island and Captain Miss A Port . Two weeks before we arrived at Komoto the ship sent a information letter stating you couldn't get off the ship without a park ranger (locals with long sticks). You either paid the ship or you didn't get of. This is not in any info about the cruise. We missed 8 ports in the South Pacific, weather was to blame and right fully so. But we were late to many ports by hours but always left on time to be late at the next port. I've been on 54 cruises and this was not the worst but far from being a luxury cruise. Read Less
16 Helpful Votes
Sail Date: January 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
5 Helpful Votes
Sail Date: November 2016
We booked this cruise because of the ports and Jacques Pepin would be on board. We upgraded to a marvelous Owners suite--8th floor. I didn't like we were on the 8th floor at first, but once in suite, it was glorious and contrary to ... Read More
We booked this cruise because of the ports and Jacques Pepin would be on board. We upgraded to a marvelous Owners suite--8th floor. I didn't like we were on the 8th floor at first, but once in suite, it was glorious and contrary to other reports, we got lots of sun on the balcony (we were in an oceania suite on prior cruise and never got sun...so it depends on how the ship is sailing). Food was always good...service in Jacques was rushed, Toscana very slow and Polo right on the mark. We ate in our room several times and Butler always did a great job. Service: Cabin service was always good. Our butler was very good. We were alerted by another CC person that there was a virus on the previous cruise. When we boarded there was no sign of the virus OTHER THAN the endless TV "ads" about washing hands and singing happy birthday twice. There were also announcements about how important it was to have a clean ship. Needless to say, even though, (and I applaud the Staff) we weren't at a high level of sickness, the Captain was always one step ahead of protocol to prevent further spreading. It didn't work! I got sick on day 3--24 hour virus as did at least 6 other people I knew from CC. It took me two bounces to get attention from the infirmary and got a great nurse to come to my room with nausea pills and tylenol for my fever. Here is my BIG issue: When I wanted to speak to the GM and applaud the efforts of the crew in trying to keep one step ahead (as well as point out some of the areas that could be improved), the front desk wanted to know if I had an appt, then would not give me an appt and asked if I could speak to the Cruise director...and eventually got the assistant cruise director. REALLY? Each and every time on previous cruises, when I wanted to speak to the GM, I GOT TO THE GM! I am only a 7th time cruiser and I was in the Owners suite, but that made no never mind. This is the second cruise in 1 year that got a virus. CLEARLY there is a problem with Oceania protocol, even though I do applaud their efforts for going above and beyond. For example, on Riviera last year, they NEVER enclosed the buffet with saran as they did on the Marina to prevent folks from trying to touch things. I STILL THINK OCEANIA DOESN'T GET IT. AND the GUESTS don't get it. When the Cruise Director refused to pas the mike around during a wonderful event with Jacques, the guests booed the concept. REALLY? They wanted to pass germs around? Unfortunately the CD didn't handle it well as he did not tell Jacques in advance how he would handle the Q/A and even Jacques made fun of the arrangement. The CD should have made a direct comment about the safety of the passengers but instead just said this was CDC protocol (like who cares or understands)..... Bottom LINE...I am going to try a different cruise line before I return to Oceania...I am very disappointed. Read Less
Sail Date: October 2016
WE love Oceania Cruise Line. We didn't specifically choose Insignia, we choose the itinerary. That being said, being on Insignia was an added bonus. This was our third adventure on Insignia. From Captain Flokus to crew members, the ... Read More
WE love Oceania Cruise Line. We didn't specifically choose Insignia, we choose the itinerary. That being said, being on Insignia was an added bonus. This was our third adventure on Insignia. From Captain Flokus to crew members, the vessel is small yet large and very personal. The food was excellent. Booked on Marina this October. Cusomter Service, specifically, William Park, is extraordinary! The entertainment was great!We happened to be on board over Halloween and there was a great Halloween party. Sanitation is a big deal.... no novovirus there! Personnel are friendly, learn your name and your drink orders. WE were in a penthouse suite with excellent butler service. No problem to order room service at 3 a.m. Safety of the passengers and crew is of utmost importance. WE have traveled with Oceania 5 times, our 6th will be in October and and couldn't be happier. Read Less
8 Helpful Votes
Sail Date: September 2016
St Petersburg has been on my bucket list but I wanted to avoid the crowds of summer so the dates were ideal. They also offered a substantial number & variety of shore excursions from which to choose The ship came highly ... Read More
St Petersburg has been on my bucket list but I wanted to avoid the crowds of summer so the dates were ideal. They also offered a substantial number & variety of shore excursions from which to choose The ship came highly recommended & surpassed expectations. we opted for a local tour guide, again to enjoy a small group & we chose Best Guides , located in St Petersburg. Not only was it less costly than the ship's excursion but everything about them was excellent. The planning was perfect, the guide was delightful, knowledgeable & allowed us to make modifications to the itinerary - some before we left & another while we were there. I highly recommend them. The ship was excellent - the food & service was outstanding. We visited 9 countries in 12 days which was a trifle hectic but quite doable. Comments from most other guests were all favourable & I wouldn't hesitate to travel with Oceania again Read Less
5 Helpful Votes
Sail Date: September 2016
We wanted to celebrate our special anniversary in a memorable way, this trip was beyond our expectations. We chose the Marina at the recommendation of friends, and the Baltic cruise was on our bucket list. We were so happy with both ... Read More
We wanted to celebrate our special anniversary in a memorable way, this trip was beyond our expectations. We chose the Marina at the recommendation of friends, and the Baltic cruise was on our bucket list. We were so happy with both choices. The ship was so well equipped, just the right size for us, and every meal was a gourmet treat. We especially loved the Red Ginger. The cabin was a concierge, a balcony to enjoy the scenery and luxury bathroom, with the added feature of access to the concierge lounge that allowed us access to early morning coffee, newspapers, etc right on our level. Nice perk. The staff could not do enough for you and very friendly, always a genuine smile.Lots to do and see on the ship itself, great evening entertainment but we were kept busy with daily shore excursions. We did not book these thru the ship but thru small group tours with SPB tours or we just went out to explore ourselves. Every city and country we visited had a different flavor, people and politics which we discovered with delight. The best part of the tour is that we met so many interesting, like minded people on the ship, becoming friends. The world is made up of friends and we will be keeping in touch with them. WE would not hesitate to travel on the Marina again and strongly recommend to our friends Heather and Vince Meehan Campbellville Ontario Read Less
3 Helpful Votes
Sail Date: September 2016
We chose the Baltic cruise with the Oceania Line on the Marina Ship mainly because of the Itinerary. The itinerary of the ports of call was terrific. We totally enjoyed the stopover in St. Petersburg - it was the highlight of the trip. ... Read More
We chose the Baltic cruise with the Oceania Line on the Marina Ship mainly because of the Itinerary. The itinerary of the ports of call was terrific. We totally enjoyed the stopover in St. Petersburg - it was the highlight of the trip. We spent a day in SPB and then a day in Moscow, and then the final day back in SPB. We used Alla Tours for this experience and it was as great as we could have expected. We enjoyed every single port of call and had great tours and did some of the ports on our own. Oceania - Marina was a great ship. We never felt movement over the Baltic Sea and we had a Penthouse Suite which was spacious and very well located on the ship with great amenities.. The food was very good. The specialty restaurants were gourmet. The Wine Spectator dinner that we spent extra for was superb. All in all I would rate this particular trip 5 *****. Read Less
2 Helpful Votes
Sail Date: September 2016
This was the 12 night cruise from Stockholm to Amsterdam. Three days in St. Petersburg was the highlight of the trip. Staff was extremely helpful, mostly friendly, but somewhat impersonal. This may be for a couple of reasons: 1) the ... Read More
This was the 12 night cruise from Stockholm to Amsterdam. Three days in St. Petersburg was the highlight of the trip. Staff was extremely helpful, mostly friendly, but somewhat impersonal. This may be for a couple of reasons: 1) the Captain's leadership style, and/or 2) It appeared that many staff members were about to leave for vacation. Many ratings were downgraded because of one or two issues we experienced: 1) Dining and Service - main dining room food and service was poor, with surly wait staff and food well below the quality of the other on-board restaurants. We preferred eating in the Terrace to the Grand Dining Room. This was the reason for the downgraded ratings. 2) Enrichment Activities - This is a somewhat small ship and activities are limited, probably based on previous customer desires and feedback. Not bad, just limited. 3) Shore Excursions - One shorex was most unfortunate: Gdansk, Poland. This was not so much the tour as the tour guide, who did as little as possible to make the experience enjoyable. He basically left us on our own to see the old town area, plus showed no interest in our questions and/or comments during the tour. His response to me when I asked him about my family's home village about 50 miles from Gdansk was an indifferent "You can Google it." Also, the ship's excursions were overpriced and undervalued compared to what we booked independently in several cities. 4) Value - Some port times were painfully limited. Longer times in Tallinn, Gdansk and especially Copenhagen would not have impacted next morning arrival times at next ports of call. Read Less
5 Helpful Votes
Sail Date: August 2016
Just back from our first but not last Oceania cruise.We did a 12 day Baltic cruise in verandah stateroom aft on deck 6. Great location. Quiet. Handy for the Terrace Cafe. Used the stairs all the time. Room is small. Balcony furniture is ... Read More
Just back from our first but not last Oceania cruise.We did a 12 day Baltic cruise in verandah stateroom aft on deck 6. Great location. Quiet. Handy for the Terrace Cafe. Used the stairs all the time. Room is small. Balcony furniture is old and uncomfortable. Great bed and bedding. Room small, awkward getting in to closet if someone wants to get in our out of the closet. Stateroom was kept clean. Nice Bulgari toiletries but small bathroom. Very good food. Hot plates for hot food. Meat and fish and seafood perfectly cooked for our liking. Went to Polo and Toscana once each....service is slow. Did not go more than once as the Grand Dining Room was very good.Waves Grill good for lunch....wish it was open for dinner. Best burger. Good wines by the glass selection. Great itinerary...some free shuttles from the ship in to town.Did not do any ship excursions. Crew hard working and friendly. Did not click with the cruise director David somebody...he seemed arrogant. Evening entertainment so so but it is a small ship. Did not buy anything in the shops....no large or XL sizes. Poor perfume selection. Captain Maxsym was friendly and warm....enjoyed his daily updates. Will return to Oceania but will try an O class ship next time. Read Less
3 Helpful Votes
Sail Date: August 2016
We choose Oceania on the recommendation of some friends who had taken their cruise in Alaska. In looking at the itinerary I saw that on Nautica's August 28, 2016 itinerary, there were some ports we had not been to so that is why I ... Read More
We choose Oceania on the recommendation of some friends who had taken their cruise in Alaska. In looking at the itinerary I saw that on Nautica's August 28, 2016 itinerary, there were some ports we had not been to so that is why I choose Oceania. Everything (food, cabin, staff, ports, etc.) about it was excellent!!! The ratio of passengers to staff makes for very personal service. We liked the idea of going to breakfast, lunch, or dinner when we wanted instead of having to have reservations or a particular time....of course during operating hours. However, there were 2 speciality restaurants where you had to make reservations. One was the Polo Grill and the other Toscana. These were a little less casual (& many men didn't wear jackets) & more refined (for lack of another word), because there was "wait staff" so there wasn't passengers walking to & fro, getting up & down, etc. This was nice once in a while, although we found we also liked eating "casual" after walking around a port or touring. Most of the passengers were 65+ I would guess. Many of those we spoke to had been on a number of other cruises in their 70-80 years. All very interesting people. I was surprised that more men didn't wear jeans, although one wasn't out of place if he did. Guess "older" men prefer khakis when traveling. Read Less
5 Helpful Votes
Sail Date: August 2016
The staff of the Marina very attentive. We were very pleased with the service provided by the wait staff and our room steward. The wait staff are very busy but we found that they try very hard to please. Our room steward was remarkable in ... Read More
The staff of the Marina very attentive. We were very pleased with the service provided by the wait staff and our room steward. The wait staff are very busy but we found that they try very hard to please. Our room steward was remarkable in her willingness to be helpful. We had a butler that was very pleasant but needed to communicate better and take more initiative. We would ask him for some and we would not hear back in a timely manner. We found that we had to make our own arrangements. The food was very good and well presented. We hope that the tendency to use premixed foods like liquid eggs and orange juice from concentrate does not become a trend which would spoil Oceania's sterling reputation for quality meals. We also felt that the furniture throughout the ship although very stylish was snot comfortable. The seating was quite low. It was not uncommon to see a person being pulled out of the chair by a partner or friend. The enrichment lectures with Kathleen Wulf were excellent. She provided a great deal of useful information both general and specific about the countries and cities that we were visiting. The cruise director was also helpful in recognizing that many passengers prefer to explore the destinations on their own. He would be sure to let us know of bus shuttles, taxi availability as well as tour buses like Hop On, Hop Off. The excursions that we took through the ship were good and took us to areas that we might not have discovered although we sometimes felt rushed with only 20-30 minutes free time. Read Less
4 Helpful Votes
Sail Date: August 2016
We have taken a lot of Oceania cruises and especially like the larger ships, primarily because of the cabins, the large bathrooms, the magnificent common areas and our favorite restaurant, Red Ginger. The food generally is great. 22 nights ... Read More
We have taken a lot of Oceania cruises and especially like the larger ships, primarily because of the cabins, the large bathrooms, the magnificent common areas and our favorite restaurant, Red Ginger. The food generally is great. 22 nights and only one meal in the main dining room, veal roast, that wasn't good. Most meals were better than fine restaurants anywhere and Red Ginger's surpass any Asian place, especially the lobster pad Thai, the crispy duck/ watermelon salad, panang beef and the sea bass. They are worth the price of admission And of course there is no price for admission! . ALL the wait staff, maitre d's and help in general couldn't have been nicer or more helpful. The cabin however was starting to look shabby and the balcony was dirty feeling. NCL might have cut some corners but in general we still love Oceania. . . We don't take excursions because they are too expensive for what you get. Oceania has wonderful itineraries and in our experience the ports-not Oceania- offer free shuttle service into town if the dock is any distance from the city center. All in all we love it. Read Less
8 Helpful Votes
Sail Date: August 2016
I am normally a serial complainer and fault finder, but Oceania beat me this time !! I went on this cruise which I did on the same ship 2 years ago and had been to most of the ports of call before only one was not worth the effort ... Read More
I am normally a serial complainer and fault finder, but Oceania beat me this time !! I went on this cruise which I did on the same ship 2 years ago and had been to most of the ports of call before only one was not worth the effort Kristensand .. The boarding in Southampton was exceptionally fast and smooth to find Marina was in immaculate condition, the cabin was ready us by 1pm.. We ate in mainly the Specialty restaurants and had the most superb food on any cruise, I usually find fault with something but could not here.both service and food were 100%. The service from all the staff was exceptional and put this down to the new Hotel Manager who was non stop at being everywhere everyday, he even went round tables in restaurants speaking to guests . The entertainment and lecturers were poor to say the least, words escape me to describe the violinist bizarre is the only word that comes to mind . Leaving the ship in Copenhagen was also smooth and speedy, Thanks O C for a wonderful experience and am looking forward to my next one. . Read Less
4 Helpful Votes
Sail Date: July 2016
The Sirena was the new addition to the fleet and having sailed on all the others we thought we would like to be on it's inaugural voyage. We took the section from Barcelona to Le Havre, 21 days. The SIrena is another of the old ... Read More
The Sirena was the new addition to the fleet and having sailed on all the others we thought we would like to be on it's inaugural voyage. We took the section from Barcelona to Le Havre, 21 days. The SIrena is another of the old Renaissance ships. It was sold twice before Oceania purchased it last year and "refurbished" it. We expected something new and different, we got something old and the same. Nothing really wrong with that, but it was EXACTLY the same as the other sister ships, down to the same pictures on the walls! They did renovate the suites and higher priced staterooms but everything else was the same. The main reason we wanted this ship was that they included Red Ginger as one of the specialty dining rooms. Unfortunately they tried to combine the Polo Grill with Toscana and failed. It was neither a steak house nor an Italian restaurant. They lost a lot of the key menu items from both venues and missed. The decor of both were terrific, the service great as always but lacking in identity. Red Ginger had all the menu items but on the larger ships they always offered a special. They said that because of the smaller kitchen they couldn't do it on the Sirena. The Main Dining room was superb as always. We had booked the cruise as a 21 day cruise. It actually was a "Back-to-Back" which we didn't find out about until we reached Lisbon. The downside was that the magician was on two nighrts before we reached Lisbon and then two more nights after we left. Also the production numbers that the Staff put on, they were great BTW, were repeated. We have been on longer cruises and never had that happen. We would check on any other B2B's before booking. Our cabin had some mechanical problems. The AC control didn't work. We had AC but it was freezing. The toilet didn't flush properly and the shower water temperature control was set to cool water. It took 3 days of complaining to get all the items repaired. We really love Oceania, have already booked another cruise for next year but I don't think we would revisit the Sirena unless they really do a lot of work on it. Read Less
10 Helpful Votes
Sail Date: April 2016
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very ... Read More
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very hard to visit. Because of these two ports, we were willing to pay two to three times what other highly rated ships charge for tours of Polynesia, but without Easter Island or the Pitcairn Islands. Months after booking, we were informed that we would not dock in the Pitcairn Islands, but only have a "Pitcairn Island Experience." Well, ok, we still were willing to pay the premium to see Easter Island. Unfortunately, even though Easter Island was a two day (ovenight) stop, the Captain decided once we arrived there that the ocean waves were too large to use the tender, and then, to our amazement, he later announced that the weather forecast for the next day was also for high waves so he just left. We had nowhere to go, as Lima was our next, and last, stop, and it was a four day cruise away. Passengers were outraged that he did not stay there to see if we could land the next day. We ended up getting to Lima a day before embarkation so we just spent the day sitting in the harbor. Even though the Captain was not willing to use the tenders in Easter Island, and not willing to wait for the next day to see how it looked (remember we were scheduled to spend two days there and we all know how accurate weather forecasts are), he was able to board the new entertainers, as well as food and a large group of government officials. So, we wasted all that money and never saw Easter Island (other than from a distance). The food was pretty good, and the service was very good. The ship was ok, but nothing special. In fact the ship seemed seemed very jerky when you were on the upper decks. Entertainment was ok, but not as good as on Celebrity or Royal Caribbean. Two final points: 1) Most of the ship tours were booked and unavailable to us, even though we tried booking them months in advance. When we complained to Oceania, they seemed not to care. 2) Embarkation was horrible - flights from the US arrive at 6:00 am and you could not board until something like 1:00 pm. Oceania made only very minimal arrangements for the passengers to spend those 7 hours (essentially sitting in a conference room). We ended up walking around in the heat, after flying all night. So, overall, I would rate Oceania very low - the food and service were fine, but much else about them was very poor. Clearly not worth the premium they charge. Read Less
5 Helpful Votes
Sail Date: April 2016
The cruise went to specific countries we wanted to visit. The trivia team games were fun! The lecturer from UCLA, Dr. Teofilo Ruiz, was superb and the best historian I have ever heard on a cruise and I have been on 30 cruises. The ... Read More
The cruise went to specific countries we wanted to visit. The trivia team games were fun! The lecturer from UCLA, Dr. Teofilo Ruiz, was superb and the best historian I have ever heard on a cruise and I have been on 30 cruises. The food was excellent and with free soft drinks, we could drink sodas as much as we wished. The Oceania cruise staff was very efficient and organized. The collection and later return of passports was fast and very well organized.The organization of tour groups at each port was fast, efficient and the best I have ever seen. The tour guides at all the ports were very knowledgeable in their subjects and spoke English very fluently. I felt I was back in grad school taking history courses. The only suggestion I would make is for Oceania to improve their internet connections on their cruise ships. There is a need that the wifi and Internet access be constant and not off most of the time. For a cruise almost a month long, the constant intermittent reception of wifi internet access was a problem. Also, it would have been nice if movies could have been shown that went with some of our ports. For example, in Jordan the cruise line could have shown the old film, Lawrence of Arabia, which took place in Jordan and was filmed in Jordan in 1917 during the Arab Revolt against the Ottoman Turkish Empire. When we were in Egypt, there are many films that could have been shown about ancient Egypt. Read Less

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