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5 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
3 Helpful Votes
Sail Date: February 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
Sail Date: December 2018
There are now so many awful cruise reviews that despite not usually writing a review I am forced to do so to redress the balance Having read the reviews of Marina over time I believe that some people only go on a cruise so that they can ... Read More
There are now so many awful cruise reviews that despite not usually writing a review I am forced to do so to redress the balance Having read the reviews of Marina over time I believe that some people only go on a cruise so that they can complain about it afterwards whereas my only complaint for the trip as a whole is that it would have been much better had a number of ignorant, rude and objectionable passengers stayed at home. This is how I found the cruise. Ship We found the ship to be in excellent condition, well ran and well maintained. All of the staff we encountered went out of their way to be helpful and ensure that we were having a good time. We were in a Concierge Cabin on deck 9 Mid Ship and did not suffer from Vibration, excessive noise or too much rock and roll although at the front of the ship it was noticeably more so. Concierge lounge was good for early morning coffee and cake. There were a small number of children on board however this was not a cruise suitable for them. Cabins. Clean, comfortable and spaceous with sufficient storage and size of bathroom to satisfy most people. Despite the huge range of termperatures on this cruise it was neither too hot or too cold was always keep very tidy by the room attendant and suffered from no external noise problems. The bed was particularly comfortable and the choice of amenities of a good standard. Ideally, it could have had coffee making facilities but my only real complaint was the fact that during rough weather the closet rattled so much I had to wedge it closed. Restaurants We eat at all of the restaurants and found the food to be of a very good quality throughout. Service was equally good and there was a real desire by the staff to please the passengers on board. Alcoholic drinks were sometimes a little slow arriving however this was more to do with how this is organised with the Sommeliers being responsible for wine and therefore being fewer in number than the general waiting staff I had booked one visit to each of the speciality restaurants beforehand and was able to obtain additional bookings on board, 2 more at each, without problem. Our favourite was Red Ginger because of the exemplary levels of service as well as excellent food. Of note also is the Waves Grill which served excellent Sandwiches at lunchtime. Bars Most days we frequented the pool bar and in the evening Martinis. The service in the pool bar was great and staff again excellent. Martinis had an amazing Pianist called Andre Mieux who was by far the best entertainer on board the ship and the cocktails particularly the Big O, very good. We purchased the Prestige Select drinks package for the cruise and found that it was for us value for money particularly when a 25% surchange was applied to all drinks whilst in Brazilian waters on top of the 18% gratuity normally added to each drink Entertainment Proved to be a bit of a mixed bag with some which we liked other no so good Most people found that the shows are not the same on a small ship as in the West End or Vagas so will always generate comment. Personally I would have liked to have seen a little more local culture rather than acts such as An Evening with Allen. Enrichment Lectures I fell asleep at the only one I attended Shore Excursions Generally handled well by the staff on board with the booked tours getting off the ship first. Generally, they are expensive and most people we met preferred to take the chance and book their own. We did a mix of both however careful research is needed for a private tour and this takes time. Getting on and off. Mostly hassle free on embarkation less so on disembarkation due to the onward travel arrangements and large number of people. Overall this was an excellent cruise which was good value for money and I will definitely book another in future. Read Less
Sail Date: November 2018
It was a wonderful cruise, we visited some remote islands which we found very interesting, the lectures were informative relating to the region. The food at all of the restaurants was very good with a good variety, the wines were of ... Read More
It was a wonderful cruise, we visited some remote islands which we found very interesting, the lectures were informative relating to the region. The food at all of the restaurants was very good with a good variety, the wines were of excellent quality and we particularly like the caviar service which was available 24/7! The premium restaurant was very good, no cover charge, was an added bonus, however you must book this venue. Our cabin was in a very good location for us. It was spacious and well appointed, with walk in robe, the bathroom was a good size with a full size bath and glass door type shower (no shower curtain!). The ship and crew were excellent at all times, no hard sell of tours, for that matter did not push any agenda, and were most helpful if you wanted to do your own thing. Nothing was too much trouble. Can’t wait to get back on Seabourn! Read Less
1 Helpful Vote
Sail Date: November 2018
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in ... Read More
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in dining rooms and bars. To say the least, we were disappointed in Seabourn Service standard not even 1 star. These are the highlights (tongue in cheek): Bar staff totally disorganized and inexperienced ( served gin/tonic with stick of olives) Terrace outside dining chaotic and inefficient, sometimes service other times not Main dining room food bland, monotonous,poorly prepared, service inexperienced Sometimes staff indifferent and other times friendly were not knowledgeable What was good: The itinerary and ports of call fabulous The ship itself and captain great The Ventures tours interesting with competent staff The emphasis on safety in tendering excellent The cabin a haven of refuge Summary Clearly, the cruise industry is struggling with high fuel-costs,labor costs and commissions to travel agencies. So revenues from passenger bookings are off set with cost cutting in services areas such as labor and food etc. to achieve operating margin and profitability curves, a sad commentary and unhappy experience for passengers. Seabourn did not meet. mission or vision for this cruise: What's so special about poor service and poor food?, Read Less
8 Helpful Votes
Sail Date: November 2018
This is cruise 18 with Oceania on all ships but Serena. I am not sure if i have been unlucky but the service level was less than “normal”. For example at the Sunday brunch my wife and i finished before any staff member asked us if we ... Read More
This is cruise 18 with Oceania on all ships but Serena. I am not sure if i have been unlucky but the service level was less than “normal”. For example at the Sunday brunch my wife and i finished before any staff member asked us if we wanted water, juice or anything else except cocktails. At dinner in the dining room the opposite, cant find a drink waiter and have to ask. It seems there is a staff shortage. The other annoying thing is the berths, there was a German ship “AIDA’ shadowing us and in every common port it had the in town berth when one was available and we got the container terminal. This happened even when the advertised Oceania berth was in town. Is all this Norwegian cost cutting a little at a time? I also note that the level benefits are being downgraded next year. In a way that is good news for me because the loyalty program did have me captive to an extent so I now feel less trapped. About to try Viking for the first time and maybe not the last. Have already tried Ponant and although it is a very different product being “expedition” yachts of 200 pax it has overcome finding new places to cruise given i have exhausted the Oceania network. Read Less
7 Helpful Votes
Sail Date: July 2018
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day ... Read More
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day before. No notice received from airline(Austrian Air) or Oceania - frustrating way to start a vacation. Thank goodness we arived early at the airport and was able to find a substatute flight. Booked a Penthouse suite and expected suite service. We entered our suite after the 10th floor suites were released to find out our bathroom had not been cleaned. Towels were changed but shower was littered with previous guest used ammenities and toilet was plugged. Butler service was all smiles and no service. With all the advertising bosting the "finest cuisine at sea" and endorcement by Master Chief Jacques Pepin, cuisine in main dining room was very ordinary and the specialty dining venues were not much better. Tuscan Steak house and Jacques are not worth going to, Polo Grill was just OK and the best cuisine was at the Red Ginger. The Terrace Cafe had the most consistant reasonablly good cuisine. On the last night in the main dining room I had a Ceasar Salad only to find a "fingernail" inbedded within the salad. I complained to the Mater'd who notified the chief. The chief had a "it happens" attitude and was upset that he was asked to make an appearance, suggesting the foreign object was a piece of plastic! Entertainment was non- existent. Would not recommend Oceania to a friend! Read Less
4 Helpful Votes
Sail Date: May 2018
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress ... Read More
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress was burst and I had to sleep on the small double seater until they finally replaced it (approx 12-14 days) Argumentative security personnel, they issued new keycards halfway through the cruise , we got them AFTER we had left for the day. They were placed in our room.... Food in most meal areas dried out under heat lamps. I wouldn’t recommend this cruise to my worst enemy Ended up eating off the ship ( at addition expense) to be sure of HOT food. We want the only ones very disappointing with the food, many others expressed their concerns Wrote to the company but got the usual corporate fob off and a pathetic offer of $300 AUD credit to another cruise. To,d them, politely to “shove it” Will never go with them again..... Read Less
1 Helpful Vote
Sail Date: April 2018
We chose this cruise to sail among the small islands of the Sea of Cortez with abundance of marine, birds, and reptiles. Professional team with Kit Masters leading. She made every effort to insure that everyone needs were met. There were ... Read More
We chose this cruise to sail among the small islands of the Sea of Cortez with abundance of marine, birds, and reptiles. Professional team with Kit Masters leading. She made every effort to insure that everyone needs were met. There were many opportunities to snorkel, hike and view birds/landscapes from Zodiacs. Our cabin was very comfortable with Butler/attendant on call. The food could be better, Particularly the fish - not fresh. Lack of fresh vegetables, lots of salad greens instead. Lots of desserts. The wait staff were friendly and attentive. Travel to Copper Canyon was too long 16 hours there and back. The landscape was beautiful from our balcony view of the can tonight. Shipboard credit $1000 per person only if you ask.. other couples which we met told us so, you had to ask. As first timers, this is a ridiculous offer. To get with Silverseas again is questionable. Read Less
19 Helpful Votes
Sail Date: April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less

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