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1 Helpful Vote
Sail Date: June 2019
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was ... Read More
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was struggling to keep up. Outside pool also extremely crowded. Also, 4 and 5 year old kids at the bars 11pm at night. And lastly, the cost for internet was really high, they were asking $28.00 just to buy 5 minutes of internet time to print out my plane tickets. Oh, and no towel animals. What the heck. Pros - Embarkation and debarkation were incredibly fast. Staff was very friendly. Service was Spectacular / Excellent overall and the staff worked really hard and deserve a lot of credit. Ship was also absolutely stunning - the furniture, the decor, the art gallery, everything was just so beautifully done. I had the standard balcony cabin on the 7th floor and it was also Amazing. Also noticed new changes this year - beach towels in cabin, new pillows, bath robes, and the mattress was so comfortable it was like sleeping on a cloud! We were also lucky in that we had nice weather, smooth seas, and the ocean breeze / Caribbean air at night was just perfect. In addition, the ship was incredibly clean - you saw a lot of staff cleaning / up-keeping the ship which was good. Our cabin was cleaned twice a day and our room attendant did an amazing job. The public bathrooms were also the cleanest I've ever seen in my entire life and I've been on a lot of cruises. Also, the hand towels in the public restrooms is a great idea. In addition, the entertainment was really excellent. Comedian Billy Garan and Jimmy Carol were a 10 out of 10. And the show "Topper" was great with the dancers in the artistic costumes and beautiful set design. The music throughout the ship was also good and there was LOTS of it - lots of musical shows in the theater, bands / singers at the pool and bars often and singers / band in the grand foyer every night and for the 4th of July party and the Great Gatsby party. There were also a lot more activities on the ship from when I went last year. Also,our cruise director Martin, was the BEST EVER - funny, entertaining, great party host, and he explained things very well. He was an A++ In addition, his dancing elevator scheme was very funny in how he caught passengers off guard in the elevator during the Great Gatsby party, and made them dance to get to their floor. The Food was u n b e l i e v a b l e. The quality and variety of food at the buffet was Astounding. Ribeye steak cooked to order one night. . as well as calamari, oxtail, chicken pot pie, and all kinds of fancy fish, pork, chicken and beef dishes. Many times the meat was so tender you could cut it with a spoon. Buffet desserts were also epic especially the german chocolate cake, the vanilla cannolis, and the butter cakes. And in the main dining room Silhouette, Superb new york sirloin steak, rack of lamb, shrimp scampi, creme brulee, strawberry cheesecake, and baked alaska. The mixed drinks were also made to perfection and the specialty coffee / espresso at Cafe Al Bacio was really good. Ports - ALL FABULOUS - Costa Maya was my favorite - took the short tram / taxi ride to Mahahaul beach which is the most beautiful beach I've ever been too - crystal clear warm water and no waves and palm trees that come right up to the water. Plus a great boardwalk with shops and cute cafes. However, did not like seeing all the homeless dogs not being cared for by locals and I had to buy them food / clean water for them. Wish I could have took them home with me. Read Less
11 Helpful Votes
Sail Date: March 2019
I'll start this review as I have started all of my previous ones, with a bit of an introduction: My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the ... Read More
I'll start this review as I have started all of my previous ones, with a bit of an introduction: My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the Caribbean a half-dozen times. I will be writing this with the target audience of "First Timers" and will hope to shed some light on what we enjoy, and don't enjoy about cruising with Celebrity, and on the beautiful Equinox. Why this cruise? My wife is a school teacher, so we take a 7 day cruise every year on her Spring Break. We don't have bitter winters here in Central Alabama, but the end of March is the perfect time to hop down into the beautiful weather that the Caribbean offers year-round. We started off cruising Carnival years ago, but ultimately made the jump to Celebrity as we wanted something more sophisticated and relaxing. We don't like to be charged for every single item on a cruise, so we love that Celebrity allows us to go for the "all inclusive" package. We book through a wonderful Travel Agent who only does cruises. We went on board with a drink package, prepaid tips (paid by TA), and $450 on board credit. With Celebrity, the OBC can be used to book excursions, specialty restaurants, on board shopping, or virtually anything else you buy on board. Frankly, its one of the main reasons we sail with Celebrity. All in all, we got a beautiful Concierge Class Balcony and all the perks for well under $3000 for the entire trip. We brought about $500 US in cash for port spending and tipping on board.We have found that, with all of the inclusions, its really hard to beat Celebrity on price. Add in the service and the wonderful food, and its a no-brainer for us. We also have been fortunate enough to have my parents join us for each of the last three spring break cruises. Its wonderful to be on any cruise ship, but even better when you can spend the time with family. My parents being older, do not want a "party cruise". Celebrity offers a wonderful atmosphere that allows everyone to have a great time but not at the expense of others. The Equinox: After having sailed on her twice, it comes as zero surprise that the Equinox wins "Best Overall" on CruiseCritic every year. Its a beautiful ship with a very user friendly layout. At 121k GT, it sits right in the happy medium of cruise ships in terms of size. There is plenty to do, plenty of room, and yet still small enough to be able to get comfortable with the entire ship over the course of 7 short days. Our two favorite areas of the ship are the sundeck and the main atrium. Both are absolutely stunning whether it is day or night. Decks 3-6 are where all the magic happens. Bars surround the atrium on all sides but they are presented in a way that is very classy and doesn't ever feel crowded. The four main bars that we frequent are all very different in design and styles, and they are spread out in a way that no place ever feels particularly crowded. The martini bar and the Gastropub are opposite each other from the atrium. One serves decadent martinis in dozens of flavors and all is served in a beautiful lounge and a solid ice bar top. The Gastropub has the feel of a rustic craft beer bar that has an awesome selection of beers from around the world. This bar has ESPN running on TVs so it was crowded while the NCAA basketball tournament was going. The World Class bar is a really cool bar near the art gallery and shops. This bar has two "mixologist" that are expert beverage makers. I go here to experiment and try new drinks that I may not have tried otherwise. This requires the premium drink package, but you can literally tell them you like whisky, citrus, and sweet drinks and they will come up with something you've never tried before. Its a wonderful place to hang out before dinner or after shows, especially if your wife enjoys shopping as much as mine does! This last bar is my personal favorite: The Sunset Bar. Its an outdoor bar that is open from morning til late at night. It is at the top of the boat and at the aft, so the breeze and views are breathtaking. The Equinox, like all Solstice class ships, are covered in real grass on the aft 1/3 of the top deck. Its something extremely unique about Celebrity and its really neat to be in the middle of the ocean and have grass between your toes. All in all, its a wonderfully balanced ship. Its large enough for there to be plenty of options in how you spend your days, but small enough to still feel intimate. Captain Kate Mccue: Oh Captain, My Captain! I'll admit I was a skeptic at first. Not that I thought she was a bad Captain, but I didn't believe a Captain could have a significant impact on a cruise vacation. Most Captains that I have sailed with are only worried about doing their jobs, getting us to and from our destinations safely, and they allow the entertainers and the service staff to provide us a good time. And while that is completely fine, Captain Kate is amazing! Her personality infects the entire ship and everyone stops what they are doing when she speaks over the PA. She is an awesome Captain, and every single bit as good as she is advertised. I cannot say enough how impressed I am with her, other than it would be a mistake for Celebrity to ever let her go! Stateroom: Concierge Cabin (C2) Room 1249. The stateroom is the same as any veranda on the ship outside of Suites, but this cabin does offer a unique feature that only a few cabins on the entire ship offer... a larger balcony. The Equinox has a few "bump outs" or "humps" in her design that cause a few of the cabins on each floor "bulge" out a few feet. At the angles of these "bumps" you get a slanted balcony. From the nearest corner, it is no smaller than any other balcony on the ship, but at its widest, its nearly twice as long. Our deck chairs came with ottomans and the chairs reclined enough that we effectively had loungers on our balconies. We didn't get quite the breeze off the balcony due to where we were, but the extra balcony space will be missed on the cruises that we dont have it. Room layout is spacious enough for a cruise cabin, our bed was near the balcony compared to others that are near the bathroom. Speaking of the bathroom, its about average in size if you are used to balcony rooms. The shower has simple but elegant sliding glass door that doesn't waste any space. In concierge class we had access to slightly better bathroom toiletries and cosmetics. My wife didn't seem particularly impressed with the shampoo, but there could have been other factors that led to that. Dining: In this section is where we found the best and worst that our particular vacation had to offer. We went into this cruise knowing we would be doing a night or two in specialty dining, specifically Murano. I'll dive into the specialty restaurants in a bit, but lets get the not-so-pleasant out of the way. Please understand that we have never had an issue in the Main Dining Room. Celebrity does dining very well, and I'd even argue that it is one of their strengths. This time, we just weren't impressed. My wife, myself, and my parents got sat at a very nice four top. The MDR is crowded as it is on all ships, so that didn't bother us. We had a very nice and attentive head waiter, and the food both nights that we dined there was excellent. The bar/drink service however, was severely lacking. My father and I managed to get our wine quickly enough usually, but my wife and mother waited 15-30 minutes for their bar drinks every time they ordered. It became such an issue that our poor head waiter would go off running to get the drinks himself. This isn't a major issue, I am aware of that, but I expect more from Celebrity. After two identical services with the identical problems we called our Concierge (perk of concierge class) and told her about the issue and she asked if she could inform the Maitre'D. Literally 5 minutes later the Maitre'D had ran up to our rooms to apologize, hear our feedback, and promised to improve the service going forward. People, this is what makes Celebrity different. There are 3000 people eating dinner in his beautiful dining room, and he stopped mid-service to run up to our room to personally apologize and ask how to fix it. The next day we got back from a day at port and my parents and I each had a bottle of nice champagne from the Maitre'D, it was a wonderful gesture and we were impressed. Now as it turned out, we had a reservation at the famous Murano that evening. When we left Murano we were so blown away that we called our Concierge and asked her to book us in specialty dining for the remainder of the cruise. These restaurants are not free, nor cheap, but our concierge got us 20-40% off the listed price each night we dined in a specialty restaurant. So, in the end we never got to go back in the MDR, but I am convinced that the issues would have been fixed. Murano If you do one thing on a Celebrity Cruise, eat dinner at Murano. The first night of the cruise they offer it at a discount if you book ahead of time. My father and I are "foodies" and love fine dining. We both agreed that the Murano dinner service and quality of food is an experience that would be incredible even if it weren't on a cruise ship. Every single aspect, from the bread to the Grand Marnier Souffle is perfect. Lobster Murano is a top 5 dish that I have ever experiences and is cooked table side with everything from bacon, to lobster cooked in a cognac mustard creme sauce. We were so impressed that we booked it for every remaining night of the cruise that we could. One night they were fully booked, so we tried Tuscan Grille. It was very good, but with it being a for-fee Italian steakhouse, we left miserably full compared to the lighter and more elegant Murano. Entertainment & Activities This will be rather short as we did not attend any of the main productions in the theater. Celebrity keeps the same shows for 3-5 years before cycling them out, with us sailing on the Equinox as frequently as we do, there weren't any that we hadn't already seen. We did however attend the comedy shows and watch a lot of live music. The comedian was great and the house band was excellent as well. Celebrity offers other activities like bingo, concerts, seminars, and workshops that many find to be fantastic. Admittedly we mainly go find somewhere quiet near a bar, as we are both young and always seem to be around crowds on land, we enjoy a more laid back experience on the boat. Service With the exception of the MDR, which I consider a fluke rather than a flaw, service is impeccable on Celebrity. Tipping is a hot topic on any cruise forum, but I can definitively say that when I hand a bartender or my room steward a $10/$20 bill on the first day, they take care of my wife and I the rest of the voyage. I personally try to find a specific bartender in my most regular bars and tip heavy on days 1/2. I tip $1 a drink the remainder of the time and I am having another drink brought to me before the first one is finished. Celebrity has a wonderful staff and an underappreciated staff/guest ratio. I think the reason they named it "Celebrity Cruises" is because of how they want each and every guest to feel. It really is what makes them so special. Cafe Al Bacio: I couldn't figure out the best place to include this place in any of my previous sections, so I ultimately decided that it needed its own. Bacio is arguably the most loved place on the ship. They are a full service coffee & dessert bar that is open all day. In the morning people are getting their day started with anything from a cappuccino to a cup of decaf, and late at night every table is full with people winding down in the low light setting of an old city jazz bar. The live music from the atrium fills the bar and its just a super unique place to relax and enjoy yourselves. It sounds so simple and quaint, but I am amazed that every cruise ship in the world doesn't mimic this place into their own. Ports & Excursions: We loved every port we stopped at. We are very familiar with the Western Caribbean so only Key West was a first time port for us. Everyone has different interests at respective ports, so I will just tell you what we do every time and you look for more information if you wish. Key West: We wandered on our own, Key West isnt a large town and most of the cool stuff is near the ship. There are tours galore and a really neat aquarium nearby. Grab you a piece of Key Lime Pie and a Conch Fritter and enjoy your first stop of the cruise! Grand Cayman: 7 Mile Beach at Calico Jacks. You go to this beach for the water as it is one of the most beautiful beaches in the world. CJ's is great, but very crowded. Costa Maya: New favorite port in the Western Caribbean. The port itself is a maze, but very very beautiful. We find our way out and go to Maya Chan Beach Resort every chance we get. Check it out, its the epitome of a relaxing beach day. Cozumel: I have an answer to the famous Sancho's vs Nochi debate... Sancho's is the best! All inclusive, wonderful service, and a beautiful (safe) beach. We go every time we are in Cozumel and have no plans of changing! In Conclusion: My wife and I fell in love with cruising on our honeymoon and have been blessed to go one more than most our age. Celebrity is a perfect fit for what we want to do and how we want to spend our time on the boat. Its generally an older crowd, but we cruise like "older people". We have 2 more cruises currently booked with Celebrity, and 81 days cannot get here soon enough! Read Less
Sail Date: February 2019
We chose this cruise because we love to go the Caribbean this time of year and enjoy the Royal Caribbean ships. We have been on other cruise lines but like Royal the best. This time we enjoyed the owners suite which comes with some extra ... Read More
We chose this cruise because we love to go the Caribbean this time of year and enjoy the Royal Caribbean ships. We have been on other cruise lines but like Royal the best. This time we enjoyed the owners suite which comes with some extra perks. They offer a variety of activities and entertainment throughout the cruise. Some of my favorite are the cupcake decoration classes and the Trivia challenges where you tend to make new friends. I like being in the middle of the ship and prefer the higher floors. We enjoy sitting on the balcony drinking coffee and eating breakfast on cruise day mornings. Strolling down the prominade shopping and people watching and maybe a stop in the ice cream parlor. Cozumel is one of my favorite ports because there is so much to do and the water is such a beautiful color of blue. We enjoy the cruise life. Read Less
8 Helpful Votes
Sail Date: February 2019
We were in 11224 and 11226. We fought with ship staff all week about a raw sewage odor. In the end, they tell us all that was noted in the ships log was a "wet bathing suit" odor. They NEVER said that to us on board. They ... Read More
We were in 11224 and 11226. We fought with ship staff all week about a raw sewage odor. In the end, they tell us all that was noted in the ships log was a "wet bathing suit" odor. They NEVER said that to us on board. They smelled the horrible odor. Now they are just calling me a liar. This was our 8th cruise with Celebrity and to say I am disappointed with their handling is an understatement. Post cruise, I sent a letter to Celebrity. After 2 weeks, I followed up with a call. Now they say that nobody else has reported this in sailings before or after ours. Yet who knows when they would have gotten to my email - let alone anyone before or after us who may have sent them feedback in the same manner. There were a multitude of other issues with the ship. We paid $300 for a cabana for our family on the last sea day. The front cabana is horrible. The wind was like you were sitting in a hurricane. I looked up at the ceiling just forward of where we were and there were a LOT of aluminum ceiling panels that had been ripped off. Guess they don't do any kind of wind simulations when they are designing these things. The connecting rooms are HORRIBLE. You have to pull open a heavy door, that you cannot "lock" open, and then push open the heavy door on the other room. EVERY time you want to go between the rooms. The balconies no longer attach like they did on Solstice ships. Solstice ships also had a door they could close to make a single entrance and block the 2 cabin doors open. This is a HUGE step backwards and a safety hazard and law suit waiting to happen. Read Less
2 Helpful Votes
Sail Date: February 2019
arrived latish at check in, just to being sent to wrong terminal. as we had checked in online it was a simple,very quick procedure.. canny hike up the gangway to ship. as we were running late the queues had all but gone. we had a ... Read More
arrived latish at check in, just to being sent to wrong terminal. as we had checked in online it was a simple,very quick procedure.. canny hike up the gangway to ship. as we were running late the queues had all but gone. we had a cabin on deck 10 aqua class. cabin was quite large but could have been set out differently. didn`t like the infinity balcony right from day one not the easiest thing to operate. balcony chairs were anything but comfortable, backs were too low. big comfy bed, very soft pillows not to every ones taste. sofa wasn`t comfy, little box on desk with an array of electrical outlets, 1x 110v, 1x 220v and 2 USB outlets. there were a further 2 USB outlets next to the bed. shower was very good although the shower door did foul the sink unit. towels were changed regularly. toilet tissue was VERY thin. room steward was very good. Arnel was his name. not my strong point cruising, but the food was acceptable, nobody will starve. only tried the fine cut steak house as it was $55 a person. we did get a 2for1 on second week of cruise, the only reason we went. steaks were excellent, very large portions. wine was very expensive, house wine was poor, very poor. pool area was very clean well kept and no shortage of sun beds, although there was evidence of people reserving them. plenty of towels to go round. the thing on the side "magic carpet" was a waste of time. only a small selection of beers at anyone time due to lack of storage space. it was closed several times during our cruise due to filming and private functions. my favourite bit was the casino, there is a bar attached to it. William and his staff were excellent, the service even when busy was second to none. shopping was very poor, unless you are into branded items about the "Edge". most i couldn`t even afford to window shop. internet was very expensive, although you can use the celebrity app for free. handy for checking menu`s and speciality dining, also set air-con in cabin. Personally i wouldn`t cruise on the edge again, there`s lot of things i didn`t understand, from the horse on the top deck to the petrified forest on the way to the blu restaurant. the live entertainment was not to my liking, some artistes were shockingly poor. Read Less
Sail Date: January 2019
Our second cruise aboard the Equinox and we weren’t disappointed. The staff, the food and cabins are all amazing. Captain Kate certainly leads by example and it was lovely seeing her around the ship on a daily basis. We upgraded to ... Read More
Our second cruise aboard the Equinox and we weren’t disappointed. The staff, the food and cabins are all amazing. Captain Kate certainly leads by example and it was lovely seeing her around the ship on a daily basis. We upgraded to Aqua Class this time but to be honest we found that Concierge Class on our last sailing was just a good. We didn’t use the Persian Garden but we enjoyed Blu although the main dining room is every bit as good. The buffet was also exceptional with a great variety of food for every taste. I would not hesitate in recommending the Equinox and her itinerary and will almost certainly be Looking to sail on her again when she comes back from being revolutionised. We are booked to sail on the Constellation, Millennium and the Summit next so it will be interesting to see the difference in ships. I’m sure we won’t be disappointed. Read Less
12 Helpful Votes
Sail Date: January 2019
BACKGROUND INFO: We have done many cruises on many different lines, Silversea, Seabourn, Azamara, Celebrity, RCCL, Holland America, Paul Gauguin. We have done majority of our cruises on Silversea and wanted to see what Regent was all ... Read More
BACKGROUND INFO: We have done many cruises on many different lines, Silversea, Seabourn, Azamara, Celebrity, RCCL, Holland America, Paul Gauguin. We have done majority of our cruises on Silversea and wanted to see what Regent was all about since fellow Silversea cruisers spoke highly of Regent. You never know if a cruise line is for you unless you try it for yourself. We live in Florida so we didnt need a hotel or airfare for this cruise, we just drove to the port of Miami and parked across the street from the ship which was very convenient. EMBARKATION: It was a bit slower than usual for a smaller ship but I think that was because we arrived right when 2 buses pulled up filled with passengers from the local hotel. But considering the number of people arriving at the same time, we were process fairly quickly and easily. We stepped on the ship and were immediately greeted with a glass of champagne and were informed that our suites were already available so we made our way to our suite to drop off our hand luggage. CABIN: We had a deluxe veranda, suite 816, slightly forward of mid ship. Room is good size..comparable to the type of room we get on Silversea and Seabourn. This ship was refurbished a couple years ago we were told but there were elements in the room that didnt seem to have been changed. The cabinetry in the bathroom looked kinda old. The room was decorated nicely, but didn’t have a luxurious wow factor. Just nice. The room did lack in storage. There is a nice walk in closet typical of most luxury ships but it lacked storage in the room. Normally in the living area, there are drawers or some type of wall storage , but there was none. No shelving on either side of tv. And below tv, was just a desk, with a fridge on one side and a big cabinet full of glasses which is wasted space. Only 2 tiny drawers in bedside tables. We did like the high and large coffee table in front of sofa as it was perfect both in size and height for room service. Bed was very comfortable, one of the most comfortable on a luxury ship. Water pressure was great and we had fantastic suite attendants who maintained the room. Everything was always perfect. We could hear our neighbors a bit through the walls, which was a first for us. Usually we hear nothing. SHIP: . After unpacking we explored the ship. Its a nice ship and we could notice many of the public areas that had received refurbishment. But there seemed to be a disconnect in terms of style. In some places, it seemed kinda modern luxury, other places sort of French in style...didnt seem to flow well, but was still pretty and ship appeared to be in good condition. We loved the huge pool deck area with lots of chairs. Larger than what we expected but during the cruise we did find it difficult to find a couple chairs together. Pool was always packed and forget about trying to get a lounger in the shade along the sides....folks must get out there early to lay their claim. We also enjoyed that large walking track above the pool and the putting green, shuffleboard , croquet at front of ship. DINING: Food is very subjective but we found the buffets at breakfast and lunch to be lacking in variety compared to Silversea and Seabourn’s buffets. After a couple days we avoided the buffet. Normally for breakfast we ate at Compass Rose which is the main dining room and for lunch we always ate at the pool grill, both were pretty good. Nothing to write home about, but good. They seemed to shine when it came to dinner. Everything we had was very good. I thought the variety on the main dining room menu was better than Silversea and SEabourn. They have one side of the menu of items always available (same every night) and the other side is chefs specials. Food was excellent. It did seem that perhaps they are short handed in the dining room. Service was good, but waiters always seemed worn out and rushed due to the number of tables they were responsible for. The specialty restaurants were Sette Mari, (Italian), Chartreuse ( French)and Prime 7 (steakhouse). We ate all of them and found them all to be excellent! Service was probably the best at Sette Mari. My only complaint is their reservation system for reserving specialty restaurants. You have 2 mos before cruise to reserve a table at Prime 7 and Chartreuse. Once on board the first day, I tried to get a 2nd res at Prime 7 but was told no , that I had to wait until day 3 to ask for a second one. They want to give everyone a chance to eat there at least once. But in my opinion,everyone has had 2 mos to reserve a table, if you fail to plan your cruise, res should open to anyone first come first served once on board. They also are lacking table for 2... mostly big tables and we dont like to share tables. I dont want to meet strangers at dinner. So this was a big negative for us. ENTERTAINMENT AND ACTIVIITIES: Typical of most luxury cruises, its a mix of the ship’s singer/dancers/performers and then random one man shows. We did all the ship’s performers nights but skipped all the other evenings. Their performers are good, but the productions are obviously not of the quality and wow factor of a bigger ship...so it was par for the course for a luxury cruise...entertaining but again nothing to write home about. The only show we skipped was one that was music from before our time. Same with the one man shows ...the content didnt sound interesting to us (46 and 51). The shows appeal to an older crowd, which is the majority of their clientele ...at least on our cruise, the average age was much older. We were definitely one of the youngest on board. We didnt participate in other activities such as trivia, bridge etc...all the usual ones... SERVICE: Regent truly excels here. Service was excellent across the board. We met a lot of wonderful crew members who treated us like gold....felt like we were good friends right from the beginning ! We had dinner one night with one of the ship’s officers and he couldn’t have been nicer. Sometimes, those dinners can be awkward and tedious trying to find common ground to discuss, but it was super easy and fun with him. EXCURSIONS: Excursions are included in price of cruise. We did excursions at every stop except for Grand Cayman and Key West. Excursions were fine, some better than others. OUr favorite was ATVs in both Cozumel and Costa Maya. Our least favorite was Mayan ruins in Belize...that was mainly because of the terrible old school buses they use ...extremely bumpy ride and it was a lot of driving. Couldn’t wait to be done with it. Harvest Caye Belize’s is a private island owned by Norwegian and its fantastic!!! we would love to go back. This place is beautiful with lots to do fo everyone . There’s a huge beach with hundreds of chairs, restaurants, bars, shopping, zip line, water sports....aviary...its awesome!!!! A must do!!!!! Wish we had skipped our excursion here and spent more time on the private island. Read Less
5 Helpful Votes
Sail Date: January 2019
We chose this cruise to give Regent a try. We do about 4-6 cruises a year on premium and luxury lines (Seabourn, SilverSea, Celebrity, Azamara, Paul Gauguin, etc.). We have been watching for a Regent cruise to depart from our local ports ... Read More
We chose this cruise to give Regent a try. We do about 4-6 cruises a year on premium and luxury lines (Seabourn, SilverSea, Celebrity, Azamara, Paul Gauguin, etc.). We have been watching for a Regent cruise to depart from our local ports in FL and this one popped in and worked with our schedule. Boarding the ship at Terminal J in Miami was easy as usual. Boarding the ship was like the rest, champagne and a warm welcome. Suites were ready right away. The public areas on the ship are nicely appointed with a modern update on the aging ship (completed 2003). You can clearly see where the original features exist and where it has been updated in 2016 in its last refurbishment. For example, old marble, brass railings, heavy hard to open sliding veranda doors, plywood painted cabinets in the bathrooms compared to the modern furniture, carpets, linens and serving items. Soft renovation versus a hard one. Walking through the main areas upon entering the ship gave me hope that the ship had a nice modern style throughout, but entering the corridors and staterooms quickly changed that vision. The staterooms felt like stepping back in time to an old French hotel. The carpet we peeling away from the walls, separating at seams and sofa had stains. The bathroom had the original fixtures which were clean, but the cabinets were simply painted plywood, would close and looked very cheap. The wood in the stateroom was high gloss look and has permanent fingerprints all over. I tried to wipe them off. The size and layout is common and decent for a long cruise. The only frustration with layout was the lack of storage in the room. Aside from the walk-in closet with about 6 drawers there is no other usable storage in the stateroom. Under the sink was filled with extra supplies. The desk area is a fridge on one side and glasses and various other items on the other. You have two small tables on either bedside, but the drawers are too small to be practically used. Restaurants were all decent food wise, but not as good as SilverSea or Seabourn. Steaks are all pre-cooked and just re-fired for warmth and sometimes barely warm. Sides and desserts were better than the main courses I tried. Wine and other beverage selections were quite good. The buffet areas at La Veranda and the Pool Grill are very narrow and get quite crowded. The salad area and cold fixings area food were warm, never kept cold and crisp. Other food in both areas were great. Bars were a lot of fun and most times get good crowds for socializing. Music options are all venues were quite good. Entertainment casts were good, but not like you'd find on a big ship. To me that isn't a bad thing per se. Large ships have bigger budgets and venues were smaller ships often have good talent who work within the smaller venues and theaters. No complaints on entertainment, just observational comparison. At the end of the day it was the amazing crew and passengers that made the cruise for us. Crew was very friendly, service attentive and professional. Passengers were a good mix of ages from 40's on up to still living and most were quite social. Ports of call and excursions were good for the places we visited and no complaints there. I would do Regent again, but I would prefer not to go back to Voyager unless the itinerary is unique and bucket list worthy. We did hear multiple staff say that since NCL bought Regent the focus has been primarily on money and not passenger experience. Miami based cruises get a lot of corporate guests from NCL and crew feel the pressure. Some worry that the few years under NCL has made a dent in Regent's luxury offerings and worry it won't make them better in the long run. Read Less
17 Helpful Votes
Sail Date: January 2019
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were ... Read More
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were expensive. Pictures were expensive. Lot of walking to get anywhere. Champagne handed out but only for an hour. Very cheap champagne. Water was only available for purchase. Everyone accepted cash as tips. 45$ a person for gratuities a day. Internet for cost. No cable or shows on tv, shows booked in full early, no view, alcohol package = watered down drinks, water on slides dirty, same food daily, children shows and daily happenings was all that was available on tv, everything was expensive. Meet the captain for a fee. See the captain for a fee. Elevators slow and crowded. Depressing nightlife. Many stores but little shops offering necessities or liquor. Read Less
Sail Date: December 2018
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager ... Read More
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager for 10 wonderful days with perfect weather, outstanding dining and a warm and accommodating setting throughout. The Voyager was everything we were expecting from Regent Seven Seas - having in the past cruised aboard Seven Seas Mariner and Explorer. It was very much appreciated that the Christmas decorations that decorated the common areas of the ship remained up and illuminated throughout the end of this New Years cruise. It extended the feeling of the cruise to encompass the feeling of both Christmas and New Years. Being a 'Holiday Cruise' and a relatively short duration one at that, there were more than a few families cruising with children; from as young as 2-3 years to adolescence. I can't criticize Regent for selling the cabins to those families but I will scold a few of the 'Parents' for not living up to that Title. There were, too often, kids running around Compass Rose, Constellation Theater and even Prime7 and Chartreuse. Similar conduct at the Pool [Grill] or La Veranda was excusable - since that is where children are most appropriate. I'm pleased to say that some parents appeared to control their offspring and I don't recall ever seeing any kids in the Casino or Lounges. The 'Stars' of the Cruise, as you would expect, were the Cruise Director / Social Hostess team of Andy and Tammy who seemed ever present at any and all events aboard, genuinely warm and receptive and made the voyage a dream come true. The Assistant Cruise Director Luci, the Gen Manager Devor and all the other Department Heads kept the ship and the ship's services operating flawlessly. One single concern / suggestion that was raised regarding a specific server in Compass Rose was resolved / implemented discretely by Restaurant Manager Catalin and remained flawless throughout the remainder of the cruise. The nightly entertainment / production show cast was wonderful to experience and additionally a pleasure to socialize with. They are 12 individuals that work hard to appear to be a full Broadway Show Cast. Not to mention their being Beautiful both in appearance as well as personality. The Guest Comedian Bruce Smirnoff's humor was appropriate for the Baby-Boomer audience, maybe not so much for the children aboard - but they shouldn't have been in the theater anyway, but rather in bed. Another excellent Regent cruise. Looking forward to the next one - not soon enough. Read Less
3 Helpful Votes
Sail Date: December 2018
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
4 Helpful Votes
Sail Date: December 2018
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line ... Read More
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line just is not worth what you pay unless you uses everything that is included in the price . There sales pitch is that if you add up all your expenses on a typical cruise that you get a better value . In this case that did not happen . The ship is very nice an very clean . If you are a big drinker of hard drinks and go on a lot of excursions then this cruise line would be better for the cost . The food was always top notch and for dinner there where a great many options that you could have every night . The service is amazing with everyone being very nice at all times . I do love the fact that you can get simple drinks at the pool with out having to use your card all the time . I also find its really had to decide if the small ships with limited people ( nice around the pool ) or large ships with bigger suites for the cost and more entertainment is the way to go . So I guess we will just have to keep trying .... Read Less
Sail Date: December 2018
We have sailed on 100+ cruises with 4 other cruises on Costa. We sailed on Costa Deliziosa on 12/19/18. This was a 7 nt cruise to Nassau, Gtand Turk, Amber Cove & Key West. Deliziosa is a beautiful ship, extremely clean and well ... Read More
We have sailed on 100+ cruises with 4 other cruises on Costa. We sailed on Costa Deliziosa on 12/19/18. This was a 7 nt cruise to Nassau, Gtand Turk, Amber Cove & Key West. Deliziosa is a beautiful ship, extremely clean and well organized. The staff provided excellent service. The food was generally very good. As on any ship, some nights were better than others. Very good pasta and pizza. Christmas Eve special dinner served in Albatross was excellent. Staff seemed happy to be of service. I had some special requests which were always accommodated. Music in most bars nightly. The Animation Team provided fun games, competitions and lots of laughs. They kept the cruise interesting for all ages. What impressed me most was the staff’s willingness to help and to go the extra step to make everyone happy. Something lacking in lots of other ships. I would recommend Deliziosa as a great cruise with an Italian flair. Read Less
1 Helpful Vote
Sail Date: December 2018
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful. My personal trainer, Jacques was great as well. But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise. I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on. Here's why: I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes. Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor. I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time. In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group. In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website. The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip. In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship. I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering. So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame. I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment. One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled. I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains. The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag. There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises. The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered. Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately. We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent. I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings. In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer. I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me. On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for. We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
Sail Date: December 2018
This was our first 5 day cruise - it was much easier to fit into our busy work schedule and we had a blast! We thoroughly enjoyed the not-huge size of the ship, and the fellow passengers (few children and no crazy party people). The time ... Read More
This was our first 5 day cruise - it was much easier to fit into our busy work schedule and we had a blast! We thoroughly enjoyed the not-huge size of the ship, and the fellow passengers (few children and no crazy party people). The time of year was handy; it fit into our schedule. It’s wonderful to visit hit places when it’s cold and snowy at home. Also, we made friends on this cruise. We have not done this before. We plan to cruise together next year. We have already been communicating with them. We did no excursions. We very happily remained on the ship and enjoyed what is had to offer. The only small concern was that there were no enrichment activities. We enjoy them. Also, portrait photos were not taken very often. That can be improved in. I always love my cruise photos and portraits! They are always great. Read Less
1 Helpful Vote
Sail Date: August 2018
This was my first time cruising with Celebrity after having thoroughly enjoyed my first cruise with RCCL to Bermuda back in 2011. I was excited to explore the Caribbean and to try the more premium offerings of Celebrity. My wife and I had ... Read More
This was my first time cruising with Celebrity after having thoroughly enjoyed my first cruise with RCCL to Bermuda back in 2011. I was excited to explore the Caribbean and to try the more premium offerings of Celebrity. My wife and I had a great time and even booked our next Celebrity voyage (Constellation in the Mediterranean, Summer 2019) whilst still onboard the Equinox. Ahead of the cruise, we spent a few wonderful days exploring Miami, enjoying the warm weather and great food before climbing aboard the Equinox for 7 nights in the Western Caribbean. Our stateroom was nice, and we made constant use of our balcony. The only issue we experienced with the accommodation occurred in one of the ports, where we experienced a strong acrylic/chemical smell in the cabin that was the result of some work being done on the ship's hull. It was quite overpowering, we alerted the steward and he mentioned the same reported by other passengers. The work promptly ceased and the smell dissipated after some time. We loved the food onboard, both in the main dining room and in Murano, the French specialty restaurant on board. The choices were excellent, we especially liked the 'Moveable Feast' menu and events on board, inspired/cooked by Michelle Bernstein and Marcus Samuelsson who were often seen walking around the ship. We generally liked the ports of call, although they trended more towards the tourist-y versus the cultural. We enjoyed walking around in Key West, buying some souvenirs and the requisite key lime pies. We planned one excursion in Costa Maya to a secluded beach club, however had to be taken to a different, closer beach due to problems with seaweed. Not ideal, but we made the best of our beach day. We actually didn't get off the ship in Cozumel, choosing instead to spend the day onboard at the spa. I had hoped that Grand Cayman would be similar to Bermuda, given their similar roles as financial and banking centers. This was not the case, at least not for the area directly around the tender drop-off point. Our ship pulled into what seemed to be a cruise-ship parking lot- along with three other large Carnival ships- so the port area was extremely crowded with passengers and vendors. August in the Caribbean is hot and humid, so it was difficult to spend much time outside, besides by the pool. Also the summer timing of the cruise also meant that there were a large number of children on the ship. I hadn't expected this with Celebrity but it didn't cause any issues. We really enjoyed the ability to relax and unwind on this trip. Although it was carrying thousands of passengers, there were numerous quiet places and never seemed too crowded. We'd certainly cruise on the Equinox again, at a cooler time of the year, perhaps as a way to explore the islands of Eastern Caribbean. Read Less
2 Helpful Votes
Sail Date: June 2018
My Bride and I usually cruise with family or another couple but this time was different, we were celebrating our 20th anniversary and wanted to do "Our own thing". We arrived around 10:00 am and dropped our bags with out a ... Read More
My Bride and I usually cruise with family or another couple but this time was different, we were celebrating our 20th anniversary and wanted to do "Our own thing". We arrived around 10:00 am and dropped our bags with out a hitch. I parked the car in the parking structure right across the street from the ship while the wife waited. After parking the check in went quickly and smoothly and we were on board by 10:40 am. We have sailed a few times in Concierge and a few times in Aqua but usually a normal verandah. this time being just us two we went with a guarantee verandah and were pleasantly surprised with a concierge cabin on deck 9, four cabins from the front of the ship. (9108) Normally I would'nt of booked this cabin but we fell in love with it after a couple of days. The view was great and our daly wave to the captain and crew from the verandah became a fun daily routine. We did our usual select dining and made a standing reservation for a table for two by the window every night at 5:30 pm so we could eat early and catch the early show. By doing this it freed up the rest of the night to just wing it. We found that this also gave us time to watch the sunset every night right afer the show which was very nice. We ate in the MDR 5 of the 7 nights. The two nights we chose not to were more of us being lazy and not wanting to get dressed for dinner. The food was very good every meal as well as the service. The nights we ate in the Oceanview Cafe the food was good and fresh there also. As for the entertainment, we enjoy the guest entertainment more than the production shows so sometimes we will skip those. This time was different. After being invited to a backstage tour and meeting some of the performers we became more interested and really enjoyed them more. As for the music, the house band and solo performers were also very good. The Cruise Director Maarten Bruels was spot on as always! One of the nights they had "The Wedding Games" and my wife and I were slected to play, and we also won, and that was great fun. Now let me preface this with a side note, my 90 year old mother who loved cruising and had sailed around the world passed away after we had been booked on this cruise and before she passed she made my 3 brothers and myself promise her 3 things......Love each other, take care of each other and live life to it's fullest. Well knowing how much Mom loved cruising we contacted Celebrity and made arrangements to bury her at sea. I didn't know much about the process but after a little research it wasn't a problem. Celebrity and Julie Sherrington, the Guest Relations Officer on the Equinox were amazing and walked us through everything, on the first sea day we met with the enviromentel officer and guest relations and were able to perform this for my mother. They brought us some roses to toss into the sea with my moms ashes and later presented us with a lovely certificate with some kind words and the time and coordinates of the burial. Very classy Celebrity. Later that evening we were invited to the senior officers cocktail party and enjoyed watching some of the officers sing and perform with the band in the sky lounge. We had a few drinks, a few hors d'oeuvres and a bunch of laughs with the group. When we returned to our cabin that night we were pleasantly surprised by a invitation to take atour of the bridge followed by lunch with the Captain and a few other officers in Blu. we were very happy to be seated next to Julie Sherrington, the GRM. She is such a good person and so funny too. The lunch was amazing! After the appetizers we were treated to Filet mignon, lamb chops, sea bass, octopus and calamari. All I could say was WOW! Later that night I had an appointment to make something with the new Hollywood Hot Glass class. After seeing the show that the Corning Museum of Glass did many times I was excited to give it a shot. The instructors were great and the finished product was a nice memory too. As for the ports; Key West; We did the Conch train and the aqurium. The conch train was a nice ride around the highlights but the aquarium was a joke, save your money and just ake the train. Grand Cayman; We did the semi submarine and island tour. This turned out to be a great value! After boarding the bus within minutes we were at the submarine, My wife was affraid she would be clostraphobic but was very happy with the amount of room inside. We cruised around a couple of reefs ans a wreck and saw many types of fish and rays. After the sub we went to the turtle farm and really enjoyed seeing and holdind some green sea turtles. After that we went to Hell, the town of Hell Grand Cayman is nothing more than a couple of run down shops and a place to mail a postcard with a "HELL" postmark. Cozumel; We did another semisubmarine tour. It was pretty much the same as Grand Cayman but with not as many fish. After that we walked around and bought a few things before heading back to the ship. Costa Maya; We did do any excursions and just walked around and did a little shopping. If you see something in Cozumel you like get it there! The same stuff in Costa Maya is way more money! I was able to get a few good deals but it was a lot more work to get it. All in all it was a gret cruise and one we will remember for ever! The Equinox is one of our favorites and I am sure we will be back! This was our 18th cruise and our tenth with Celebrity and it was by far the most memorable! Everyone from the Cabin stewards, bar tenders, wait staff and the entertainment was perfect for us! We can't wait for our next cruise! Cheers! Read Less
2 Helpful Votes
Sail Date: March 2018
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The ... Read More
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The wait staff was not very attentive in any of the restaurants we ate. The worst part was the lack of direction or support given at the ports of call. In short, once you were off the boat you were on your own, even if you were on a Royal Caribbean sponsored excursion. Many times we were left to wander (with 3 young kids) trying to find the right van, bus, etc with no RC employee in sight. Beware- RC (unlike other cruise lines) will give their employee name badges to employees of local vendor companies. This leaves you with false impression you are dealing with someone who is vested to help you. For those that enjoy the service touches of a Disney, Princess, etc note that this is a big step down. Read Less
4 Helpful Votes
Sail Date: March 2018
We had an amazing time on the Carnival Dream. The staff was amazing. We loved all the bartenders, when you passed staff members they always greeted you with a smile. Our most favorite was our waitress Olivia. She was beyond amazing and we ... Read More
We had an amazing time on the Carnival Dream. The staff was amazing. We loved all the bartenders, when you passed staff members they always greeted you with a smile. Our most favorite was our waitress Olivia. She was beyond amazing and we made sure to ask for her every night. If you are ever on the dream and eat in the cremson dining be sure to ask for her. Food was good some days and not so great other days, but their was always something you could find to eat that you would like. The only problem I had was some peoples children walking around with their foul language mouths and rude, which is not carnivals problem but the parents problem. Loved the comedy shows, they played movies at night on the lido deck, they had an 80s party and a mega deck party. Overall, we had an amazing time and will definitely do it again. The only bummer was we couldn't go to mahogany bay because of the bad weather Read Less
2 Helpful Votes
Sail Date: February 2018
Well organized with great management team From dining to deck every where breathtaking experience , eat as much as you can ,available almost all day long , available from Chinese ,Italian to hot spicy you name it you got it Served ... Read More
Well organized with great management team From dining to deck every where breathtaking experience , eat as much as you can ,available almost all day long , available from Chinese ,Italian to hot spicy you name it you got it Served with fresh fruits and assortments of best sweet dishes ,pastries ice cream name it you got it Theater experience the most attracting so many of stage decor all breath taking with great performers Great security team on board keeps you save through out your trip Cruise Director and his assistants wooh whaaa no words to describe them , they keep you so much entertained that you forget your name on board Room service all day long taking care of you ,room always clean ,bed made twice a day Bathrooms washed You call for a service and in few minutes taken care off Cappuccino lovers can have the best cappuccino from fresh on spot grinded coffee beans My wife enjoyed there green tea Alcohol worry free drinking you don’t have to drive while drinking Pool , spa gym so much going on to describe never ending Read Less
7 Helpful Votes
Sail Date: February 2018
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea ... Read More
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea (and loving it), the a' la carte excursions were a budget ding we didn't appreciate since they were totally uncoordinated with the boat. Explorer out of Miami for a western Caribbean 10-day ride was superb from start to finish. Could I complain about loss of the launderette for 3 days before disembarkation...sure. Could I complain about the loss of hot water on the day we returned to port...sure. Could I complain about the really lousy Wi-Fi after they touted such great reach...sure. But at $1,300/day on a beautiful boat, excellent dining at all levels, superb service, fine finishes and furniture, very good entertainment, suite attendants that fell over themselves to please and several excursions that were excellent...could I complain? Absolutely not. Several reviewers obviously have had difficult lives given the petty issues they raised. Give me a break. If that is all you have to say about a once-in-a-lifetime experience, sit in your cabin and sulk. The signature restaurants were fine but we found the Compass Rose, in many ways, better. Spacious, vast and open. If you lay out all the menus side by side, there are many resemblances...there have to be. The signature restaurants finish your orders as much is prepared in the Compass Rose. We took the kitchen tour and learned this. There were two ports where we were tendered. Takes time, rides can be rough. We chose mid-ships, deck 6, cabin 612, port side. Great choice. No to minimum engine noise, easy and fast access to disembarkation by stairs. Being up high is hype and a cost for those that don't care. Be close to the theatre, the main restaurant, the lobby and deck 4. Trust me, it is worth it. La Veranda/Sette Mari is fun particularly when you take the stern deck area for breakfast or dinner. Room service on two days was precise and as ordered. This is a great time saver on early excursion days. The pool deck is what you find on the $200/day boats. Crowded with lounges occupied all day. Eh! The excursions to the ruins were terrific even if tiring due to long bus rides but we knew this. The other typical tourist trips were disappointing but we just made the wrong choices. Regent gives you plenty options. If in doubt, ask. Joanne's on-board lectures were fine but you should never just read your slides to adults who might just be able to read as well. Enrich!!! Would we book another...absolutely but it will be a year or so. Cruising for us is special, not routine. Enjoy. Read Less
29 Helpful Votes
Sail Date: February 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
Sail Date: January 2018
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, ... Read More
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, Too old to go snorkling and do water sports. Weather was terrible except for 2 days. So unusual. Have been traveling in the Caribbean for many years and never encounter this bad weather. Ship's food is outstanding!!!! I liked Chartreuse the best but Compass Rose is not to be sneezed out . They could compete with the best restaurants any place in the world. The service in all the restaurants is without fault. Entertainment for a small ship with a small cast was equally exceptional. Crew members were the friendliest. Working for your pleasure and not for tips. They went out of their way to accommodate any wishes you may have had. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). ... Read More
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). First thing we noticed was the elderly (75+) demographic and lack of diversity among passengers. We are 60, fun loving, laid back and friendly. Didn't get to connect with others of our outlook and interests (did meet pretentious braggarts though). To be fair that could be due to the fact that the boat was crowded or we maybe just weren't lucky. This is a long review but hopefully will be helpful to some: First let's start with the good. Our cabin was large, nicely decorated and well laid out with plenty of drawer and closet space, a large double shower with grab bars and comfy king bed. PH was not much more than a verandah suite (price gap much bigger on Seabourn) and well worth it. However, as PH dwellers we did NOT have priority over others for excursions or specialty restaurants (as other reviewers have mistakenly posted). No, Regent is democratic that way, we were closed out of many things and treated just as badly as everyone else! A couple of evening shows were good (more on that later). Dinner at Setti Mari and Compass Rose excellent with many choices and good service. And oh that undulating blue chandelier in CRose, exquisite. Well padded comfy loungers around the pool, that is if you could find one that wasn't being saved by an inconsiderate person gone for hours. Elevators were quick and mostly not crowded. Common areas were beautifully decorated and spotless. Now for the bad: Breakfast and lunch buffets at La Verandah were crowded and disorganized. Food was not replenished quickly by staff who seemed overwhelmed by the fully booked cruise. Some staff members were friendly and tried their best to keep up with demanding clients, but many were sullen and inept. Specialty restaurants were fully booked early in the cruise so we had to share a table to try them, which could have been fun if our table mates had been pleasant (they were not!). Regent claims that most shore excursions are free, but many were fully booked early in the cruise so we couldn't join them. Destination Services staff ranged from clueless (didn't know the first thing about Regent excursions) to downright rude. Excursions are not "free" if they're unavailable right? We were hoping for enrichment lectures by an expert in Caribbean culture/history as we had on other cruises, instead got a retired guy talking about how to use a camera and relating boring personal anecdotes. Live music and entertainment was geared toward elderly country club crowd, even had a Peggy Lee tribute one night. A couple of evening shows were excellent (notably the one about the 60s), mostly corny. No reggae or decent rock music in lounges. Spa grossly overpriced even for a cruise, would not have gone there but had to use up shipboard credit or lose it. Think $195 for a hair conditioning treatment alone. Despite these issues, we do like Regent's all-inclusive concept and plan to try them again on another itinerary and hope things go better. I'll let you know how that goes. Until then, happy travels y'all. Read Less
2 Helpful Votes
Sail Date: January 2018
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with ... Read More
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with foreign crews---this certainly enhanced our trip. I was onboard six days before I ever had to ask someone to refill my coffee---an example of how they monitored you and any need you may have! The food in ALL venues was outstanding and the presentation was the same. The entertainment was above the normal usually experienced on smaller ships. Our cabin was beautifully furnished and the bed was so comfortable, it had us searching for make and model... Embarkation and debarkation was easy and expeditious. The experience on this cruise ship was the pinnacle of our travels and we know it will be difficult to surpass in the future. Highly recommend this ship! Read Less

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