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151 Caribbean - Southern Luxury Cruise Reviews

What a lovely way to spend Christmas and New Year's Eve. Out first time with Cunard but definitely will not be the last. The ship is magnificent, (bit warn in places) stateroom more than adequate and we found the staff to always be ... Read More
What a lovely way to spend Christmas and New Year's Eve. Out first time with Cunard but definitely will not be the last. The ship is magnificent, (bit warn in places) stateroom more than adequate and we found the staff to always be pleasant and more than helpful. Dining room experience was up and down but fortunately we shared a table with excellent company which took away from the pain of poor service. Did not see any of the artists or night time entertainment as we thoroughly enjoyed the entertainment in the Golden Lion and ballroom. Pub lunches were excellent as were the trivia quizzes. Excursions are overpriced and we did the snorkelling with the turtles in Barbados which we were very disappointed with. I may be bias having spent many years living in the U.K. But this trip is high on my list of very memorable holidays. Read Less
Sail Date December 2014
Cruise Barbados to St Martin This was our second Seabourn cruise(1st being on the Pride in March) and as expected the crew were typically Seabourn and exceptional.Captain Stig was the Master and what a great guy he was.It would be unfair ... Read More
Cruise Barbados to St Martin This was our second Seabourn cruise(1st being on the Pride in March) and as expected the crew were typically Seabourn and exceptional.Captain Stig was the Master and what a great guy he was.It would be unfair to single out anybody for special praise as it would be very unfair on the others. The Spirit was in very good shape for her age and we had no problems at all with everything working perfectly. Only two minor niggles were the food not being up to Seabourn standards i.e. some evenings having cold plates resulting in food cooling rapidly and occasonally food being undercooked. Weather was mixed with heavy rain on leaving Barbados and gradually improving until a beautiful beach day on Prickly Pear. All in all we loved our 2nd Seabourn experience and met some lovely fellow cruisers.   Read Less
Sail Date November 2014
Generally, we really liked the ship, but it was disconcerting to feel hollow spots under the carpet. The Queen's Room is a spectacular dance venue. The food was poor to average in the Britannia Restaurant. It could be American ... Read More
Generally, we really liked the ship, but it was disconcerting to feel hollow spots under the carpet. The Queen's Room is a spectacular dance venue. The food was poor to average in the Britannia Restaurant. It could be American vs English taste buds. I loved the food in the Todd English, but my wife did not find it very good. The service in the Britannia Restaurant was the worst I have ever had on any prior cruise. Our tables were the last to leave the restaurant every night. We ordered coffee with dessert every night and on only one night did it actually arrive with the dessert. The food service personnel were unprofessiopnal and unfriendly. Maybe if we paid for Queen's Grille passage we would have had better service. The room was okay and the room stewardess was excellent. The entertainers were talented, but the shows were not good and wasted the talent available. My wife viewed it as unimaginative cruise entertainment that is available on any cruiseline. Read Less
Sail Date November 2010
My sister and I chose the Journey for two reasons: first, some new ports of call; and, second, we had sailed on Quest in '08 on a fourteen day western Med cruise and loved the ship's size - much more intimate than any ships we ... Read More
My sister and I chose the Journey for two reasons: first, some new ports of call; and, second, we had sailed on Quest in '08 on a fourteen day western Med cruise and loved the ship's size - much more intimate than any ships we had previously sailed. We were not disappointed on either point. We thoroughly enjoyed most of the seven ports visited with perhaps one exception: Martinique (although it did have its good points, like the local market, the library and the shorefront. We both had previously visited the island and were looking forward to taking the ferry across the bay to the hotel area for some beaching. (Like I said, this was to be a relaxing vacation.) Unfortunately the weather did not cooperate. Journey did not disappoint us in any way. We love the feel of the smaller ship, the fact that at each turn there is a familiar, friendly face in the passengers and ship's officers. On the larger ships one can go an entire cruise without meeting the same people twice, so being in a position to actually make friends with fellow pax is a plus. Also so very helpful on both Azamara ships is the fact that they have on-board at each port an actual resident of the island du jour armed with maps, info and a head full of answers for whatever questions asked. Very helpful for those islands which were new to us! But, back to the beginning: Embarcation was a BREEZE! We had filled out all our info on-line, so it was a simple case of handing over the paperwork and our passports for confirmation, then board the ship, have our photo taken for the ships pass, grab a glass of bubbly and wander the familiar surroundings till lunch time at Windows. After the mandatory boat drill - sans life vests - we met our fellow Cruise Critics at the bar aft of Windows/Breezas for an intro, matching faces now with screen names. What a wonderful, diverse group we were! Since we were a group of almost 50 pax, the ship hosted a cocktail party for us, which was most gracious of them. Senior officers were in attendance, so you get to meet them on a more personal level than at the Captain's Club cocktail party. Our cabin was adequate. We had booked the SA category this year, knowing how small they are. The balcony just fits a small table and two chairs. The stateroom proper is smaller than most balcony staterooms we have booked on larger ships, as is the bathroom, but we went into it with our eyes open having taken a tour of the Journey while she was in port two years ago. It took a while to get used to the smaller area, but we adjusted. Last year on Oosterdam we were in a deluxe veranda at 580 sq. ft. and a balcony to die for. Even hosted the Cruise Critic party there which OO set up for us and our 40 guests. On Quest, we had booked a Sky suite which was quite comfortable. But as I said, we knew what we were getting, so not disappointed on that account - just spoiled from past accommodations! Our butler, Rosalie, and her assistant, Juan, were happy to serve us for the duration of the trip, although Rosalie at times seemed quite harried - "meetings" going on. Probably about the transition for the next cruise when things would change. We did request extra pillows which were promptly delivered, as well as bed boards for the saggy springs supporting the mattresses. That is something which Azamara must invest in - some good beds! And simply replacing the mattress won't hack it, since they are supported by the old fashioned springs attached to the bed frame. No box spring at all. Perhaps platform beds would do the trick??? We ate at all of the venues, from the pool grille to the specialty restaurants and everywhere in between, including our stateroom where we could order from the main dining room menu. The food was consistently very good, some excellent, and with a good variety. My only complaint was an over-done tough rib steak in the Prime C. And the funny thing was my sister ordered the same and hers was under-done. Guess that was because her steak was about twice the thickness of mine. Talk about consistence here..... And need a quick snack mid-day? Stop by Cova Cafe for a small sandwich or a piece of cake. I recommend the sandwich on the ciabatta bread - the one with pesto and brie on it is to die for! As stated earlier, this was a 'vacation', not 'travel', so we did not do ship's excursions, and only did private excursions on two islands we had not been to before. I highly recommend Challenger Taxi on Bequia (think its challengertaxi@yahoo.com) They gave us a wonderful tour of the island for less than half that offered on the ship and more inclusive. They even took some of us to the beach after dropping off the fellow pax at the port, and picked us up for the same price. Can't beat that deal with a stick! A fellow passenger, CC name Elaynek, had arranged a tour on St Barths which was also great. Don't know who the provider was, but look up postings by Elaynek on the March 20, 2010 cruise and you can pick up the info there. On Dominica, we took a cab to the black sand beach which was recommended by the port representative. We told him we wanted a beach where we could rent lounge chairs, and that was the one he recommended. Our taxi driver was a charming man who was very proud of his island home and kept up quite the chatter during our 20 minute ride to the beach, where he waited for us for two hours (which we had arranged for in advance) for a reasonable rate. In St Barths, we went to Shell Beach, an easy walk from the pier. On inquiring about lounge rentals, were told they did not rent them; however if we bought lunch, we could use them free. Go figure, but that is exactly what we did. On Virgin Gorda, again asking the port rep about renting lounges, he suggested taking a taxi to Fischers Hotel and Beach Club. Leaving the ship, we stopped at the taxi kiosk and asked for one to take us there. The gentleman was truly that: he told us there was no need to waste our moneey on a taxi since the hotel was only about five minutes from where we stood! How often do you think that would happen??? It was a first for me, I'll tell you. Was this cruise worth the money? Yes, it certainly was! Would it be at the projected cost increases for AZ Club Cruises? I doubt it. Overall, we thoroughly enjoyed the ship, the crew, the food, the ambiance, the ports of call, the friendly people we met on the islands, and last but certainly not least, our fellow passengers and new friends. I'd certainly give Azamara Journey a 5 star rating for this cruise. Read Less
Sail Date March 2010
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You ... Read More
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You can see the NCL touch - cheapening everything. They offer free side trips, but unless you book them months in advance - forget about them. Also, most people on these ships are old, but they offer lots of excursions that most people don't have the physical capability. When we asked waiter for coffee in card room, we were told they could not service us there. Also, there is a big pole in the card room , so instead of 6 tables, it is only 5 1/2. Really bad design for brand new ship. Regent/NCL is only interested in taking you money. I can stress enough, stay away from this greedy, non-caring cruise lines.!!!!!! Read Less
Sail Date December 2016
We are 4 time cruisers on Oceania, 3 times on Riviera and 1 time on Marina. We LOVED Oceania! But this cruise was a huge disappointment!! First up was the food.. they advertise that its for foodies of which we are.. we did love their ... Read More
We are 4 time cruisers on Oceania, 3 times on Riviera and 1 time on Marina. We LOVED Oceania! But this cruise was a huge disappointment!! First up was the food.. they advertise that its for foodies of which we are.. we did love their food and thought is was truly the best of all the lines we travelled on. On the first day (embarkation) at the Terrace Buffet (one of my favourite places to dine on the ship) I noticed that instead of having 4 choices on the main buffet they had 4 of the same thing.. the service was unorganized in the Terrace, some of the servers just wandering around and not even looking to see if you are trying to call them (their were other servers at the other dining venues that were really great) I racked it up to first day embarkation but it was just the start of a bad situation.. don’t get me wrong the food is not bad.. but it has really really gone down hill since last year. I heard they were bought by Norwegian so maybe this is why?? I find it hard to believe that any of the wonderful french chefs are still aboard this ship... the food and presentation at most dining locations was mediocre.. Then there was NOROVIRUS!! We got sick on the 3rd day but pretty sure it was not from Noro, we felt it was food poisoning, we were sick just once and the runs for a few hours and then we were ok. Our cabin attendant found it necessary to report us to the ships infirmary on Tues, they took away our guest cards, basically locking us in the room for the next 48 hours (coming in with masks, rubber gloves, food was brought into us on paper plates, plastic knives and forks, plastic cups and the food was alway served cold, they fumigated our whole cabin, bed and all) Don’t get me wrong I understand the need to quarantine people that have NORO, but we were not diagnosed with NOGO. The “nurse” only came in the day later, we had no temperature taken, a couple of questions as to how we were, a bottle of immmodium and another pill for the nausea and she was gone, we never saw anyone from the infirmary again. We were treated as if we had leprosy..even fellow passengers were not admitting to anyone if they were part of the sick group or not, other passengers commented that we must have lied on our declaration at the airport and really were sick. For me, if you have NORO the last thing you would want to do or could do is fly and travel.. I realized now that a ship is the last place you want to be if you are sick, it’s a dictatorship and you have no rights. Now, we were on the list of sick people along with others that “maybe" had Noro. Once we were out of quarantine and given back our cards we were still on this list and could not get off in the first 3 ports.. of course the cruise line blamed it on the ports and did not take any responsibility for the outbreak or even our situation. Talking to officers on board the comment was “well some tourists must have been sick and brought it on the ship”. Just remember that this was the 3 sailing since Dec that Riviera had an outbreak. We were not notified by our travel agent or Oceania prior to sailing that this had taken place. When we asked Oceania what compensation we could be given the answer was NONE... When we asked out travel agent why they didn’t tell us, they claimed they didn’t know and they said when they called Oceania, they were also unaware there had been any outbreak before this, or even on this cruise... Like really??? I won’t bother to mention what others have on reviews before me.. the crew washing down walls, elevator buttons, railings, door handles, basically everything was wet and sticky. The Library was closed, the artists loft was closed, the cooking classes were cancelled.. and this is not a reasonably priced cruise, I would consider it fairly expensive compared to other lines, so the bar was high. Frank Del Rio and the others that envisioned Oceania as a wonderful Lux Lite line with amazing food must be so disappointed...Never again...... Read Less
Sail Date March 2016
What can corporate Windstar be thinking? Just got off the Star Legend, the most dangerous and old ship I have ever sailed on in 30 cruises. No safety signs (even for wet paint and varnish), tenders don't work, people are expected to ... Read More
What can corporate Windstar be thinking? Just got off the Star Legend, the most dangerous and old ship I have ever sailed on in 30 cruises. No safety signs (even for wet paint and varnish), tenders don't work, people are expected to climb dozens of stairs to tenders and hop onto poorly parked and operated tenders - both of which are now broken - and rubber dingies. A nice but in some cases inexperienced crew can do nothing with awful, unsafe, old equipment. And it was a rocky and sea sickening ride more than 1 night. Also, ship does not port where anyone else does and doesn't tell you before hand. No board games onboard or daily activities. What a nightmare. RUN AWAY from this "luxury" cruise. Most annoying things: Used balcomy stateroom next to mine to store and fold sheets. Left door open at night to bang open and close; also went in and out at all hours. WHAT? People were so bored, absolutely nothing was going on on this ship. Even movies and tv reception were lacking. Embarkation is a nightmare. Prepare to wait in the hot sun and wait a lot more before climbing 30 stairs to get onboard and get in another line to get your keys, etc. Tenders broken, waffle machine broken, ice cream machine broken, cannot make pancakes, cannot make a soft egg to save their lives (be it over easy or poached.) Huge markup if you take pre cruise hotel, excursions, or transfer to or from airport (transfer was 3 times more expensive than a cab.) One bbq and one shore party (where people got stranded for almost 2 hours) for lack of transportation does not make a good time. Read Less
Sail Date November 2015
Having recently cruised on Oceania we were expecting high quality food on Silver Spirit- regrettably that was not the case. Dinner service was extremely slow and food quality was mediocre at best. Food preparation was marginal (uncooked ... Read More
Having recently cruised on Oceania we were expecting high quality food on Silver Spirit- regrettably that was not the case. Dinner service was extremely slow and food quality was mediocre at best. Food preparation was marginal (uncooked meat...) Only Buffet service was breakfast and the specialty restaurants that we tried were unimpressive. The Butler service is a mislabeling - cabin steward was polite but had been working on SIlversea only a couple of months. In general the entire service staff was good but they did not have much to work with. We understood that Silversea headquarters had revamped the entire restaurant service and obviously reduced the food quality. We shared dinner with several dedicated Silversea passengers who were very disappointed and are likely to avoid this line. To repeat, the service staff was attentive but obviously worked with the owners guidance. We booked this pricey cruise with high expectations, but were truly disappointed. We found that free wine and alcohol was of very marginal value to us. Having one showtime only was disappointing - many of the older people (like we) would have preferred an earlier showtime - to follow an earlier dinner. Read Less
Sail Date November 2015
694 people signed up for a cruise advertised as New Year's Eve in St. Barts!!!!!!! On every photo it said south beach to st. Barts New Year's Eve!!!! Why didn't they deliver what was promised???? Why don't the ... Read More
694 people signed up for a cruise advertised as New Year's Eve in St. Barts!!!!!!! On every photo it said south beach to st. Barts New Year's Eve!!!! Why didn't they deliver what was promised???? Why don't the passengers have any recourse????? All of us could have taken any cruise line!!!! We signed up because we were going to st barts. The captain knew that the harbor was going to be busy. He knew in advance that we were going to tender! Why weren't the proper provisions made???? My entire 8 day cruise was ruined as was everyone else's!!!! That is all anyone spoke about!!! People came from all over the world to go on this cruise!!! The food was awful, the service wasn't great, they had the casino closed for 3 nights! Who heard of a casino closed on New Year's Eve???? it was beyond boring!!! instead of being in st barts where the casino would of opened at 6pm we were docked in st Maarten where we were the previous day until 12 midnight!!!! We were there for the aza amazing evening!!! We were promised a 16 piece calypso band! I didn't know that we would be seeing 5 year old s playing the drums and women wearing inappropriate costumes dancing around!!!! We tendered in Nevis and virgin gorda where the water was rougher. Two men took your hand and put you in the tenders, no big deal!!! Supposedly in st barts, one or two tenders went out. The president of azamara was on our ship and you know that his wife was on one of those tenders!!!!! We had to wait for 5 hours while the people who had excursions came back!!! They let them go, because they made money on that , but the other people who wanted to explore on their own, were tole that the water was too choppy and couldn't get off!!!! How did the other 154 yachts get their passengers off and into st barts??????? The only nice thing about the cruise was the room was crisp and clean!!!!! Read Less
Sail Date December 2013
We have just returned from the Caribbean Christmas and New Year’s cruise and can only say we were very disappointed. This had been out tenth cruise with Cunard on all of their three ships and can honestly say their standards have not ... Read More
We have just returned from the Caribbean Christmas and New Year’s cruise and can only say we were very disappointed. This had been out tenth cruise with Cunard on all of their three ships and can honestly say their standards have not only slipped, but slid quite away. The daily activities was virtually none existent, take the bridge classes, Spa Ranch, pub quiz, bingo and minority group meetings from the daily program and there was very little left. The guest speakers were a welcome break from the monotony, although not all were to my interest the auditorium was packed out on each of their presentations. The evening shows were second rate although the Cunard Dancers were very professional only let down by the Cunard Singers whose singing was amateur to say the least. The two comedians, one of home who is a house hold name in the UK had material not changed since the 70s and the other’s humour or lack of it was to take the mick from different nationalities. However, on the East Bound Atlantic crossing back to Southampton the Fly Rights were brilliant, we had to wait 3 weeks for some decent entertainment, which was this. One afternoon and one afternoon only the entertainment staff along with the production staff acted out a Murder Mystery Suspense Thriller to music where the audience participated. Very slap stick but the audience loved it. The food in the Britannia Restaurant was adequate and served cold on more than a few occasions although this was rectified each time we complained. The food in the Kings Court Buffet was acceptable and a good variety in choice. I’m afraid Cunard has had its day, surviving on its history and White Star Service which is a shade of grey now. Most people we talked to were very disappointed and talked of other Cruise Lines they had been with being far better. Cunard, your Platinum and Diamond members are not going to live forever and you need interest the future generations or sail with empty ships.   Read Less
Sail Date December 2013
Our expectations were high as we left our comfortable Barbados hotel after four nights to join the Royal Clipper. We should have stayed in Barbados. Something seemed odd that we could only board a ship which had docked at 7am after 4pm, ... Read More
Our expectations were high as we left our comfortable Barbados hotel after four nights to join the Royal Clipper. We should have stayed in Barbados. Something seemed odd that we could only board a ship which had docked at 7am after 4pm, but of course that relieved the cruise line of serving lunch. We then had to fill out a health form and have our temperature taken, a perfectly reasonable request. What was not reasonable was another paper from we had to sign, limiting the liability of the cruise line and making passengers agree that if they were going to sue Star Clippers, the suit would be filed only in Monaco. Now that was kind of strange. I signed. They would not have let me board if I didn't. But there is a family, I am sure, who wishes they had not. My wife is partially disabled. She can walk slowly but long distances are difficult for her. We asked for a wheelchair for boarding. None was available. When we boarded, we found that there was no elevator. This was never mentioned. We were in for a week of enforced climbing of 4 flights of stairs, many of which led to narrow and difficult doors. This ship is completely unsuitable for disabled people. We could barely manage. Those more disabled than we would have had to have been left on the shore. With no refund, I am sure, although there is certainly nothing in any large print in their literature which indicates this. But I guess you were supposed to scrutinize the deck plan to find this out. Let's say this at the beginning: The ship is beautiful, the interior spaces are lovely, and the service crew (waiters, cabin stewards and deckhands) are friendly, efficient and personable. The Cruise Director was not to my liking and the Hotel Director turned out to be a baloney artist. The Captain seemed nice, but his Ukrainian accent prevented all but the most basic communication. The sailing bit is almost a gimmick. The sails are raised with great pomp and piped in music from "The Hunt for Red October. Then, as soon as everyone is at dinner or in bed, the sails are furled and the ship proceeds under power. It is too bad, the experience of proceeding on a large ship under sail is truly delightful. You get it about 25% of the time. The food is no better and no worse than many cruise ships Mostly frozen ingredients dressed up in fancily named sauces. You would think that sailing in some of the most fertile fishing waters and tropical fruit growing areas that they would make some effort to add fresh food. You would think that with Royal Caribbean and Holland America as well. The ship offers water sports equipment to the passengers. The equipment is old, dirty and disgusting it belongs at the Salvation Army. So do the books in the beautiful library. They didn't bother to got to the Salvation Army for these. They are just the left behinds from past passengers. The real problem was the port policy. It was designed to save the cruise line many dollars. It cost a life. Read Less
Sail Date January 2010
Preface: I travel extensively throughout the USA, Europe and Asia. After doing some research on the Seabourn Odyssey, my wife and I decided to take a Caribbean vacation (without our kids). Before getting into the details, I want to ... Read More
Preface: I travel extensively throughout the USA, Europe and Asia. After doing some research on the Seabourn Odyssey, my wife and I decided to take a Caribbean vacation (without our kids). Before getting into the details, I want to commend the crew, a fine group of people who did their best to provide a good experience. The Ship: (Tired, Can't Handle any Swells) The Odyssey is small, but provides more than enough thoughtfully designed spaces for the 400+ passengers on board. The "suites" were reasonably sized for a cruise ship. Two notable shortcomings where angled shower that was far to narrow and a very odd modular queen-sized bed, that is the most uncomfortable unyielding slab I have ever experienced. Every morning was a new dimension in back-pain. Once we embarked from Florida it became obvious that the Odyssey was designed to cruise placidly in the Mediterranean and was not up to the 20 knot winds and moderate 2M seas we encountered on the way toward our first destination.The combination of too much windage and a narrow beam resulted in the most extreme rolling I have ever experienced on a cruise ship. Almost immediately it was clear that even the crew was struggling to cope. I would have written this off as the effects of a low pressure center far off in the northern Atlantic, but EVERY NIGHT was less than comfortable. Besides the roll, we frequently experienced hard, jarring rubbery kicks which resonated throughout the cabin. This ship dearly needs some time in dry dock. Dining (OK at best, laughable at worst) The Seabourn marketing materials suggest that their company provides a five-star dining experience. As far as the Odyssey is concerned this is not even close to being accurate. The "restaurant" features tiny portions of incredibly pretentious, yet amazingly bland food. The Japanese food offered during one of the themed evenings at the Colonnade was truly horrid. The "miso soup" was utterly tasteless and the glass noodles served with the main-course where so over-cooked they disintegrated into a gelatinous paste. The one bright spot was the outdoor grill on Deck 8. Not only did this offer reasonable food for dinner (comparable to any Boston or NYC mid-priced independent restaurant) but it also offered relief from the relentlessly bad ride. Too many horrible tender rides: After two monotone days at sea, we arrived at our first port only to learn that the 1M seas where too high for the ships lifeboats to function as tenders from the aft-located tender platform. This cruise had a very high number of elderly passengers, and I suspect (as do others I spoke with) that liability concerns forced the captain to cancel all tendering operations. After 90 minutes of waiting we were told we would be enjoying another day at sea. The problem here is that life-boats do not make for a pleasant tendering experience. They where packed with people and even with the windows open, the environment was more like a refugee boat than an luxury cruise. If you enjoy being packed into a horrid little craft, with too many people and like to sit on tiny hard benches in an airless cabin, while you are bounced around.. then this is the cruise for you! Value for Money The marketing for this journey, promised a luxury small ship experience with high standards of dining, dress, and overall quality. In reality this was a retirement home on the ocean. The median age was about 80. I am 51 and was probably the youngest passenger on the ship. This was an expensive cruise, make no mistake, at least I seem to be charged full retail. Worse than the money, I can never get back my time. This was my seventh cruise (six with Disney and their excellent concierge service), and the only one which I can honestly say, I regret. Read Less
Sail Date January 2017
Embarkation easy. The first 3 days went well if you excluded the very poor entertainment. I found the cabin very dusty and the windows were filthy. Service is good in the specialty restaurants but spotty in the MDR and worse in the bar ... Read More
Embarkation easy. The first 3 days went well if you excluded the very poor entertainment. I found the cabin very dusty and the windows were filthy. Service is good in the specialty restaurants but spotty in the MDR and worse in the bar areas and by the pool. $5 wine sells for $48 on the ship but that is your choice. The shore excursions are the usual overpriced Oceania rip off but in 2 cases we actually used them we felt totally betrayed. We paid an extra $100 ($129 each) for a "luxury" 4X4 Land Rover 3 hour tour only to be shown to a old beat up Toyota pick up with beach seats. Complaint by several victims of this bait and switch fell on deaf ears. Returning from our last port of St. Barts, the tender operator lost control of the boat and smashed nose first into the hull of the Riviera at over 10 mph. Over 20 of the 50 people on board needed medical attention and many more woke up to sore backs and necks the next day. People had cuts and bruises and with strained backs and more prevalent whiplash symptoms. People were triaged by the doctor and patients we seen leaving the clinic with neck braces and bandages. The people with more minors problems were seen in a few hours with a promise to follow up. Oceania has not given an explanation whether mechanical failure or human error was responsible. We are just headed back to Miami now and I can't wait to get of this ship. The shelves in the store are almost totally empty from day one. I was told they will be replenished for the next cruise. What a shame considering the price of this cruise. We have enjoyed Oceania for 5 years but if the take over by NCL means the quality of this line is falling as has happened on this 10 day stint, it will be my last. Read Less
Sail Date January 2017
The Royal Clipper is a beautiful sailing ship. What excited us the most was the chance to see the five masted fully rigged ship from one of our excursions. Unfortunately, Captain Mariusz Szalek sailed the tall ship using mostly the ... Read More
The Royal Clipper is a beautiful sailing ship. What excited us the most was the chance to see the five masted fully rigged ship from one of our excursions. Unfortunately, Captain Mariusz Szalek sailed the tall ship using mostly the engine during the entire seven days in the Caribbean. We motored our way from Saint Maarten's to Barbados sometimes navigating in bad weather. Unfortunately, we succumbed to a lot of rain. When we took the tender to an island beach, either it was Antigua or Dominica, the beach was narrow and the water was murky. We were expecting white sands with turquoise beaches. Perhaps our expectation was a bit unrealistic. We don't fault the captain or the cruise director for the 4 days of bad weather. However, the cruise director, Gabor did not offer us opportunities to learn about the islands that we could not visit on those rainy days. We think it would have been very educational if they had films about the islands in the lounge. We could have learned about the culture, economy, history and what influenced The Royal Clipper to choose these islands to visit. Upon many occasions as we motored in the rain, clear skies and sunshine were only a few miles away, If weather reports showed socked-in conditions at the next port-of-call, a leisurely sail under sunny skies would be monumentally favorable to hovering under the rain tarps provided. When this alliterative was put to the captain, the response was that he was strictly prohibited from deviating his course. Is it more important to stay on a rainy track or to make the passengers happy and comfortable? One of the islands that we did visit was called Saint Barts. Unfortunately, it was Sunday and most of the stores were closed. It would have been great if we had some kind of tour guide to direct us to different landmarks on this island to see. To make matters worse, the captain on the ship wasn't very accessible to many of the guests when asked questions. We would think some public relations officer would be at hand here. Towards the end of the cruise, there was a gentleman walking around with a petition to sign complaining about the excursions and the poor communications between the captain and the guests. We found that very troubling. Overall, the food was very good. The dining room waiters and the cabin stewards worked very hard to help make our trip comfortable. They are the backbone of the Royal Clipper. There is always a possibility on any cruise, that inclement weather will put a damper on the journey. We think it's in the ship owner's interests to anticipate the possibility of inclement weather and provide alternatives to make the trip more enjoyable. After all, we are cooped up on a ship with no alternate activities. Most of the passengers like ourselves were bored and the only highlight of our trip was eating. You could go on any big ship for that! We did not feel we got our moneys worth. Lastly, the intercom system was very poor. Some of the speakers were inaudible, because the intercom system is only in the hallways. Having an effective intercom system allows the passengers to hear important information. Perhaps a closed caption line could be added to the TV to facilitate hearing announcement while in the room. Read Less
Sail Date December 2016
Mattress was very hard, I complained , cabin steward came in , I showed him it was ripped. For a year old ship I would not expect this. I had to complain to his boss to get it replaced, it took hours for them to find a bed, what a joke. ... Read More
Mattress was very hard, I complained , cabin steward came in , I showed him it was ripped. For a year old ship I would not expect this. I had to complain to his boss to get it replaced, it took hours for them to find a bed, what a joke. Cagnes Steak house, was very bad got entrees then our cold sides. manager just said next time will be better, we new came back. Steaks at sizzler are better. Traveling with kids beware, only two pools on board. Main pool is adult only, so with the unlimited cocktails that they poor, was like a mtv video, my teenager loved it, my little one i had to cover his eyes!. The only other pool for kids, is under the slides , it a 12 by 18 foot pool , TOO SMALL for all the people on board. My kids had no where to swim, all the ice carvings and entertainment was at adult main pool, poor design. Over all the food was good, cagnes don't waste your time. The brazilian Steakhouse is the best along with the best service. We had the unlimited drink package, not many waiters now because of this, had to pay off a bar tender to get Great service but worth it! We wont be going on NCL again. Read Less
Sail Date May 2016
We have almost 300 days at sea with Cunard, Crystal, Hollande America, Celebrity, Royal Carribean, Princess, Norwegian and Oceania! This first Cruise with Oceania was a complete disapointment. Food was just ok not the ´best food at ... Read More
We have almost 300 days at sea with Cunard, Crystal, Hollande America, Celebrity, Royal Carribean, Princess, Norwegian and Oceania! This first Cruise with Oceania was a complete disapointment. Food was just ok not the ´best food at sea' as advertized by Oceania. Oil was used in the pastries instead of butter. Same sauce served with beef,veal and chicken, same vegetables served in the Terrace Café every lunch... Entertainment was poor. No activity to participe in since everything was closed - the norovirus was with us! CDC came on the ship to investigate , is it only norovirus ?? 10 spécimens were evaluated and are still under investigation by the CDC. One of our party of 4 was sick the second day at sea and there was no doctor visit, no temperature taken, no specimen taken, is it the norovirus? Minimum 48 Hours in your cabin with your spouse and no right to go out of the ship for the next 3 ports! We had no welcome glass of wine when we board the ship - thank you to Celebrity for doing it. Hat and jeans in the dining venues for men, no jacket for the Captain's evening - is it country club? Pricing of the wine questionnable - a $15 botte sold at $60 + 18% for the service! And the wine list is not long and not interesting. Will We recommand Oceania? NO. Will we repeat with Oceania? NO. And many other passengers on this cruise who were repeaters told us that they will not repeat again. Read Less
Sail Date March 2016
This was our third cruise with Oceania, first on Riveria (probably our last), second with Marina. We were very excited about this cruise because the ports of call were different from any we had taken in the past, especially Aruba. Lo and ... Read More
This was our third cruise with Oceania, first on Riveria (probably our last), second with Marina. We were very excited about this cruise because the ports of call were different from any we had taken in the past, especially Aruba. Lo and behold, two days out, Norovirus was announced by the Captain and the ship went into quarantine mode and all of the niceties that we have come to expect from Oceania disappeared immediately. The tables were cleared, the buckets of disinfectant came out and hands had to be sanitized at least a dozen times a day. It was like being on a floating horror movie with disinfectant dripping down the walls, wallpaper lifting off the walls, railings, counters and doors all sticky and goopy to the touch so much so that you couldn't even hold the stair railings when you went up and down. It was serious overkill. There were passengers who had a bit of stomach upset who were reported by room stewards that were quarantined without being tested for Norovirus and then subjected to the same stigma as those that actually had the virus. We were not allowed to dock in Aruba by the port authorities. We were very upset as this was the main reason we chose this cruise in the first place. We had to show our world cards every time we entered any of the restaurants to make sure we were not one of the "infected" people as they took their cards away and taped their doors shut and took them food on paper plates and plastic cutlery; apparently cold food for at least 48 hours. There was no captains reception for returning guests as is the norm on Oceania, the culinary school was closed, library, anywhere that they thought could pass germs. As soon as you got up from a table, the cloth was whisked away and it was sloshed down, table and chairs with disinfectant and left for at least 10 minutes. You had to ask for cream and sugar or salt and pepper and they would bring it to you and pour the cream and give you a paper packet of sugar or salt and pepper. I felt like I was in a low class cafeteria not a luxury cruise ship. Lastly, this cruise was completely sold out. Full to the brim. We should have been told that this ship had had Norovirus not once but twice before this cruise so that we could have made an informed decision as to whether or not we wanted to put ourselves into this situation. Oceania did send an urgent email to my travel agent shortly before left but it was only to offer us an upgrade for an additional cost. They chose not to tell us about the Norovirus. Fortunately for us and fortunately for Oceania, we did not get sick. Had we been one of the many very elderly people with depressed immune systems on board, this could have gone very badly. One last thing. Oceania did not plan very well for a sold out cruise ship. They ran out of wine, Pellegrino water, several foods. I for one like blueberries in my blueberry pancakes. When you have a full ship, you plan accordingly, and clearly they did not. I was not impressed. The saving grace for us was we had a penthouse suite with a lovely butler named Hamesh that saw to our every need. He brought me my Pellegrino and lots of it to the room. I suffer from migraines and always had a full ice bucket for my ice pack thanks to Hamesh. We had dinner in our room which was wonderful and daily canapés and drinks on the veranda as we pulled out of port. The room was beautifully appointed and we would never book anything other than a penthouse suite. It is well worth the extra money you pay for it. We have always enjoyed sailing with Oceania and sing their praises to all of our friends and while we know Norovirus is not their fault, they could have behaved very differently at the end of the cruise to make us feel better about the whole thing. They never said the simple words we are sorry for this or that this has inconvenienced you or perhaps ruined your holiday and hope that it won't influence your decision to sail with us again. Simple words that would have made a big difference and perhaps made us feel better. Secondly, I think they should have provided a cruise refund for this cruise and a credit for a future cruise. This would have made us want to cruise with them again and give them another chance. This cruise was seriously ruined and we spent major dollars with this company. We have told our travel agent that we were tried and true Oceania'ers but we are now looking at other luxury cruise companies. Read Less
Sail Date March 2016
This was our second cruise on the Riviera and we were so looking forward to the food, playing tennis, golf and croquet on the forward sports deck and taking art and culinary classes when we were at sea. We also had high expectations for ... Read More
This was our second cruise on the Riviera and we were so looking forward to the food, playing tennis, golf and croquet on the forward sports deck and taking art and culinary classes when we were at sea. We also had high expectations for the entertainment as it was better than average on our previous cruise. But, above all we booked the cruise for the food. Before I start, let me just say Oceania, unlike other cruiselines, DOES NOT require passengers to santitize their hands the first 48 hours of the cruise prior to going into a dining area. Due to this company policy, we feel strongly the 100+ passengers that caught the norovirus on this cruise as well as those of us that caught a solid case of bronchitis could have been minimized. What we found so amazing was this was the 3rd time CDC had been notified by the Riviera that over 2% of the passengers had come down with the virus since Nov 2015! If fact according to our room steward, it was actually the 5th time. I guess the other 2 times didn't reach the CDC notification level. Now, for the rest of the story, but I'll try to be brief. By the second day there were so many cases of the norovirus being reported, they cancelled the culinary and art classes for the duration of the cruise as well as all the sports equipment was put under lock and key. As far as access to dining areas, they started making everyone sanitize their hands and show their room cards before entering. The room card check stumped me until I found out they had confiscated the infected passengers room cards. They did that for the remainder of the cruise, which was fine, especially when it came to sanitizing hands. As far as the entertainment went, they only had 2 acts that boarded the 14 day cruise and stayed for a few days before leaving. The rest of the time there was a comedian, who was pretty good, that was married to the cruise director, 2 solo singing acts which were meager at best performed by the assistant cruise director and from one of the girls from the Oceania singer and dancer group. My point being saving money on entertainment appeared to be one of the goals of this now Norwegian-owned cruise line and it showed. Now, the reason we came on the cruise as I mentioned earlier was for the food! What a let down. When we went last spring on the Riviera we were definitely wowed! Not this time. It was still good and the specialty restaurants were still good, but they never reached the wow factor, except for maybe the Polo Grill and the Red Ginger. The rest of the time we ate outside up at the Terrace Cafe. However, most of the time we ordered from the grill because the prepared food was just so so. Again, nothing like the last cruise. As a final note Oceania did not compensate anyone on this cruise that we know of for their lack of being able to provide a quality cruise. It goes without saying this will be the last time we will sail on an Oceania cruise. Read Less
Sail Date March 2016
We just left a 12 day cruise on Odyssey--had a suite with a veranda on 9th floor, and are non smokers. We were lucky? enough to have on either side of us 4 chain smokers- who due to no smoking in suites, decided to camp out morning, noon, ... Read More
We just left a 12 day cruise on Odyssey--had a suite with a veranda on 9th floor, and are non smokers. We were lucky? enough to have on either side of us 4 chain smokers- who due to no smoking in suites, decided to camp out morning, noon, afternoon and evening on their verandas smoking, drinking, playing cards-living on the veranda. We couldn't use our veranda due to noise and smoke at all times- no taking a nap on our lounge, relaxing and reading, etc. just cracking our door to get some sea air let in billows of smoke. We talked to the officer in charge Morat.....he apologized, and said could not switch us to any other cabin. Also- a few doors down our hall was door to the upper eating area and sky bar- smoking allowed!! They decided to varnish the door- so for 2 days of cruise, the door was roped open all day- and allowed smoke to fill the hallway.....just disgusting. Right above us is the Observation Bar on 10th--they allow smoking after 8p--filled with smoke inside! crew good- food and wine ok....getting on/off tenders that were very unstable and not tied very tight led to several people being injured- having to wear shoulder slings--I myself fell in a tender when it jolted and threw several people to the floor off the benches. Will not cruise Seabourn again with the smoking policy they have. We purchased a suite with a veranda for 12 days and never got to use it. We were not given the cruise we paid for. Read Less
Sail Date October 2015
We are seasoned travelers having sailed on Holland America, Crystal Cruises and now Silversea. We saved the "best" for our 35th anniversary celebration, choosing a Southern Caribbean itinerary. We have sailed the Caribbean many ... Read More
We are seasoned travelers having sailed on Holland America, Crystal Cruises and now Silversea. We saved the "best" for our 35th anniversary celebration, choosing a Southern Caribbean itinerary. We have sailed the Caribbean many times but never on an "ultra luxury" ship, which was the designation in all the literature of Silversea and particularly Silver Cloud. Our embarkation was uneventful, quick and easy mostly because of the number of passengers on this ship; we sailed with a full 296 passengers. Our first night we chose the La Terrazza venue. We couldn't have had a more negative experience; the food orders were almost all wrong (we sailed with friends), the quality was comparable to fast food chains and the service was appalling. Water was nowhere, we were never even served our drink orders. We just assumed it was because of the guest turnaround on our first day of the cruise. The crew has so much to do that day so we let it go. Our first night in the Owner's Suite; we met our butler who was very professional and very caring throughout our journey. We loved the new bathroom with the walk in shower and tub. I chose, of course, the Bulgari soaps. We thought we were in the lap of luxury. It was a fool's paradise; that night we had such a scraping noise in the ceiling that I couldn't sleep at all. So much for the "ultra luxury" title. Beyond the noise in the ceiling there was also a banging noise from somewhere (we later found out that the pool equipment was located directly adjacent to our suite!) and the scraping of the chairs and loud pounding on the deck above as the pool deck was readied for the day. Besides this the mattress was never turned to the soft side and my hips paid the price. We ate in the La Terrazza dining area on the first morning; again, our orders for drinks were never brought and the food in the buffet was dried and unappetizing. The only thing that interested me was the cheeses. The service was once again half-hearted and hardly 5 star worthy. The second night, once again there was the usual scraping and grinding noise from the ceiling along with the other pounding of footsteps at 11:00pm, which sounded like elephants on the top deck. We brought all this to the attention of the Hotel Director the next afternoon and his attitude was very caring and very shocked at the comments of the dining venues we attended. He said he would help with the setting up of chairs, etc. on the pool deck and would definitely speak to the serving staff. If we had not spent what we did on this cruise we would probably not have brought up all the negative observances as we are usually very easy to please. When one pays $2500 per DAY to have an ultra luxury experience we would expect at least a smile with service and proper orders. The next day the service and the attitude in the dining rooms changed for the better, however, the food did not. One more day of the noise at night and I was ready for a new room, Owner's Suite or not. Three sleepless nights can really put a crimp in the cruise experience as we are active people and I was dragging most of the afternoon and evenings. We went back to the Hotel Director, Fabien LeConte and asked if the room next to ours was indeed occupied as the front desk told us. He checked and said it was not occupied so we ASKED, it was not offered, if we could use that bedroom to sleep as it was impossible to sleep in the Owner's Suite bedroom. This was arranged on our third night aboard. We were happy to find that the scraping ceiling noise was not there, but the mattress was not turned to my soft side so I once again had a bad night and the pounding footsteps and noise from the top deck was still apparent. The only good dining experience was on our second to last night at the Le Champagne dining venue. This was the food quality that we all should have been served each night in all the dining venues on board the ship. The service was excellent and the quality and freshness of the food was much appreciated. Even the Hot Rocks night was a disaster for most of us as the tender rib-eye that was suggested was tougher than rawhide. While we had fun simply because we were together as a group the food was so lacking in quality, freshness and originality. The ports and shore excursions were nothing out of the ordinary; not at all like Crystal that arranges their tours to be personalized and well-directed. There were so many other things that made this cruise a negative experience in the sense of value, however, even the bad times could not erase the lovely time I had with my husband and friends in the Caribbean simply because we were together. But we could have done that back home and not paid the price we did for the cruise. I have since written twice to the Guest Relations Department with Silversea without any response whatsoever. I'm sorry to say this cruise line will not have our business again and we will return to our other cruise lines; the grass is not always greener.......... Read Less
Sail Date March 2015
West Indies, December 2 -- 18, 2011. Back to back 9-day cruises Ft. Lauderdale / Barbados / Ft. Lauderdale. My wife and I are seasoned travelers and have cruised a dozen times from the big ships to The World of Residensea. We are also ... Read More
West Indies, December 2 -- 18, 2011. Back to back 9-day cruises Ft. Lauderdale / Barbados / Ft. Lauderdale. My wife and I are seasoned travelers and have cruised a dozen times from the big ships to The World of Residensea. We are also foodies who enjoy dining out at all levels and have given up on the crowds of the larger ships. Suite 1110: Our Silver Suite was excellent and spacious except for the tiny TV's. I was surprised however being put on the top deck towards the front after having told our travel agent that my wife was prone to seasickness. All four of our sea days were pretty ruff and we basically laid low in our cabin. The top floor has vibration issues we were told are associated with the HVAC system located nearby. Our suite was very noisy under way with lots of rattles. Food: The food overall was our biggest disappointment. Boring, unseasoned and overcooked, most befitting a typical 3-star chain hotel. We stopped looking forward to meals after our fourth day onboard. The only way we could get our steaks and fish cooked to our satisfaction was to do it ourselves at Hot Rocks. Seishen was good but limited in menu. La Terrazza offered great pasta but the sauces were boring. The pool deck lunches were Holiday Inn at best. I could do an essay simply on the food but I'll just say that we found the specialty dining aboard Royal and Celebrity Cruises to be much better in terms of both food and service. Service: Service was all over the board. It appeared that about half the food wait staff had not been trained in table service or even instructed to stand aside and make way of a guest walking down the restaurant isle. On the other hand our suite butler was excellent. Smoking: This issue really bothered us. Smoking cigars seemed to be allowed on suite veranda's making using ours difficult at times. One port side (left) of the pool deck nine is smoking and the staff did not enforce the ships no cigars rule on the aft portion of deck nine which basically polluted about 50% of the deck space on deck nine and ten. We found ourselves with sore throats after day four. Space: On sea days we found a lack of deck space for chairs and shade even though our two cruises were only at 75% to 80% occupancy. Towels were scarce at times and the pool food and towel crew seemed to offer the worst service on board. Restaurants all had low ceilings and the décor seemed dated for such a new ship. The Musak in some public areas reminded us of a 60's dentist waiting room. Dress: Sun and surf make for warmer body temps in the evening plain and simple. To have formal nights in a hot tropical climate made no sense to us. Overall: Our first cruise on Silversea was a big disappointment and we'll likely be our last on the line. We had hoped for a good experience and were prepared to sign up for a 2012 Med cruise if we liked it, but that won't be happening. We paid a very premium fare but received below average food and service. Every meal we had ashore including our return flight to LAX on Virgin America was better than was offered onboard the Silver Spirit. Read Less
Sail Date December 2011
6*?
I have a motto "If you have nothing nice to say, then don't say anything" I will make an exception with Silver Cloud. Upon arrival we were rushed aboard, quick but small glass of champagne then left to our own devices ... Read More
I have a motto "If you have nothing nice to say, then don't say anything" I will make an exception with Silver Cloud. Upon arrival we were rushed aboard, quick but small glass of champagne then left to our own devices to find our cabins, there was no meet and greet, into our cabins, where was the butler who unpacks your bags and shows you around? I only saw him twice, even then I had to get my son to track him down!!! The ship is tired and in desperate need of a major face lift, the food, AWFUL, anyone else found the New Years Eve dinner the WORST MEAL EVER? breakfast and dinner, the food was diabolical, I ended up eating a chicken burger and salad by the pool everyday as it was the only decent thing to eat. Where was the luxury? toiletries were never replaced, I asked on 4 occasions to replenish my shower gel to be told they had run out, 1 tiny bottle for 2 people for one week, Easy Jet could teach Silver Cloud about luxury and pampering. Now don't get me started on the entertainment, no music by the pool (it is not that kind of ship)if it had not been for the lovely Lisa and her crowd, I would have died of boredom, beach party cancelled,OK give us a New Years Day pool party then, noooooooo "it's not that kind of ship" Overall the general staff were brilliant, especially by the pool, as for the management, GET IN THE 21st CENTUARY, and do not look down your noses or speak down to your passengers, it is not the way to carry on. Having raved about this very poorly run ship my group had a fantastic holiday but that was all down to the wonderful fellow passengers we met, Silverseas again, NEVER, I will stick to Celebrity, now they do know how to run a ship. In all honesty, if you love life and like to enjoy yourselves stay away from Silver Cloud, however if you are of a miserable disposition, hate to see people have fun or have basically "gone to die" you will love it Read Less
Sail Date November 2010
The date of departure fit our vacation and destination. Viking is still struggling to be an Ocean operator. The crew to passenger ratio seems to be be 1 to 2 or less. Included tours was not worth our time - mainly a bus ride nothing ... Read More
The date of departure fit our vacation and destination. Viking is still struggling to be an Ocean operator. The crew to passenger ratio seems to be be 1 to 2 or less. Included tours was not worth our time - mainly a bus ride nothing worth $200 per person. No Viking staff were on any excursion which was a disappointment. The shore talks reflected the fact that the staff had not been on many, if any, of the tours. The shore excursion reminded me of Oceania when they were just beginning -- I will give them more time to improve. Their embarkation was the best ever - HANDS DOWN! Our cabin was a suite, but had no butler or other amenities one has come to expect on a Luxury Vessel. I agree the Entertainment was hit or miss, mostly miss, but the Paris Review was great and not to be missed. Service at mealtime was terrible (get rid of those handheld devises) and dining room very noisy. Don't be put off by the line after the the shore talks or other get togethers it goes fast, fast than the rest of the meal. Prepare to spend 2 hours or more for dinner. The wait staff seems to be able to do only one table at a time, the waiter has on assistant and has 20 plus dinners to wait on. They are also the bar staff, pouring the wine and getting water and other drinks, When each course is ready the waiter brings it our, that is really hard for a 10 top! Our cabin staff was very good and experienced. we had some problems with the a/c and they were on top of it! I can't say the same for the maintenance staff. The Hotel Manager was on top of thing and the Customer Service Manage was very helpful and ready to assist whenever needed - she seemed to be everywhere. We did not use the Fitness & Recreation area. The overall experience was different I would say. The layout around the pool and Wintergarden was great, Loungers facing out to sea and a very cool area for reading and relaxing. Wonderful areas to play games and talk to fellow passengers. The Explorers Lounge is the most under used area on the ship. Continental type breakfast is served as well as a lite lunch. The 270 degree view will wow the most experienced cruisers. I am not use what they are asking for. The ship does not have many public room but rather long hallways with game tables, chairs and tables and easy chairs and sofas. The value for the money I said was average. I was expecting a luxury cruise and got an up scaled river cruise. Read Less
Sail Date December 2016
After a spectacular Windstar experience through the Panama Canal several years ago, we could not wait to do it again with our two younger sons - and this time - adding our oldest son and his wife. We planned a Christmas week cruise out of ... Read More
After a spectacular Windstar experience through the Panama Canal several years ago, we could not wait to do it again with our two younger sons - and this time - adding our oldest son and his wife. We planned a Christmas week cruise out of Barbados and talked it up for months. Our first indication that things would be different was the first night's sail away. This is Windstar's brand, their signature sail away. It's what makes the cruise so memorable and filled us with joy the last time. This time we got our drinks, met on deck, and grinned like crazy waiting to see the reaction of the oldest, his wife and new friends we had already made on the cruise. As the music hit the crescendo, the large sail didn't move. And that was it, our magical sail away hit that sour note every single night. Comments that first night and subsequent nights: "That's it?" After speaking to the crew, we found out it had been broken for at least two weeks. It remained broken through our entire cruise. We noted small things that added up as well. The back flag was frayed, there was rust around the pool, the pool and hot tub were often empty and closed for repairs, the back stairwell smelled like cat pee (very strongly), there was only one tender making excursions a long process, they chipped rust every day off the hull, the carpet was ripped in two places in our cabin, the AC was very warm (could never get it cool enough), and there was a loud, high pitched noise anytime the engine was running (the reply was yes we know and can't find it) - just to name a few things. Service saved the cruise for us, it was as good as the first time. For the price we paid for a small luxury cruise for 6 adults, we were very, very disappointed and will not cruise Windstar again. And we were so looking forward to experiencing their brand again - i just didn't come close to expectations. Other comments that week from returning guests: - They seem to be getting awfully close to cheapening their brand. - This feels like a small Carnival ship this time - This entertainment is so cheesy. Wasn't it much classier last time? - That's it again? (the sail every night) Read Less
Sail Date December 2016
My husband and I were really looking forward to taking this trip because of the ease of leaving from Miami, and we live in Florida. We've been on the Riviera three times before so knew the elegance and luxury of this ship. ... Read More
My husband and I were really looking forward to taking this trip because of the ease of leaving from Miami, and we live in Florida. We've been on the Riviera three times before so knew the elegance and luxury of this ship. Unfortunately, the second day we started to hear rumors that people were getting sick. Then the captain announced that, yes, people were getting sick with suspected norovirus and CDC pocedures were put in place. That meant that the library was closed, also Baristas, no cooking classes and artist loft closed. Then they started to sanitize everything, and I do mean everything! The teak chairs in Waves Grill were sticky and clung to your back! No silverware was put on the table so everything looked sparse and empty. When you sat down in any restaurant, the table was empty. Then, the waiter came along and put down some plates and silverware, but no salt or pepper, or milk in the morning. The lounge tables were constantly wiped down and goopy, that's the only word I can think of. The atmosphere was completely lost! practically everyone we spoke to was afraid of getting sick. It ended up that 98 people were ill and had to be quarantined for four days. There were red tapes put on their doors so they couldn't leave, and their ocean cards were taken away so they couldn't go to the dining rooms. We had to show our cards every time we ate, even if it was an ice cream! And you couldn't go to the Terrace Café and bring anything back to your room because food was not allowed out of the café. Now, did we have a good time? Well, my husband and I enjoy each other and we met some really nice people so we had a good time. Aruba wouldn't let the ship dock so that port was cancelled. But, this was the second time out of our four cruises with Oceania that the virus has been in the ship and the last time we got sick! Norovirus isn't pleasant, to say the least. So bottom line, that is the end of Oceania for us. The only "compensation" anyone got was free drinks during dinner two days of the cruise and our waiter told us to keep quiet about it. We still don't know if only our table got the drinks or everyone did! How tasteless. There are many luxury lines in the cruising market and I just don't want t waste my money feeling afraid that I will get it. Pass on Oceania. Read Less
Sail Date March 2016

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