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11 Caribbean - Southern Luxury Cruise Reviews

Preface: I travel extensively throughout the USA, Europe and Asia. After doing some research on the Seabourn Odyssey, my wife and I decided to take a Caribbean vacation (without our kids). Before getting into the details, I want to ... Read More
Preface: I travel extensively throughout the USA, Europe and Asia. After doing some research on the Seabourn Odyssey, my wife and I decided to take a Caribbean vacation (without our kids). Before getting into the details, I want to commend the crew, a fine group of people who did their best to provide a good experience. The Ship: (Tired, Can't Handle any Swells) The Odyssey is small, but provides more than enough thoughtfully designed spaces for the 400+ passengers on board. The "suites" were reasonably sized for a cruise ship. Two notable shortcomings where angled shower that was far to narrow and a very odd modular queen-sized bed, that is the most uncomfortable unyielding slab I have ever experienced. Every morning was a new dimension in back-pain. Once we embarked from Florida it became obvious that the Odyssey was designed to cruise placidly in the Mediterranean and was not up to the 20 knot winds and moderate 2M seas we encountered on the way toward our first destination.The combination of too much windage and a narrow beam resulted in the most extreme rolling I have ever experienced on a cruise ship. Almost immediately it was clear that even the crew was struggling to cope. I would have written this off as the effects of a low pressure center far off in the northern Atlantic, but EVERY NIGHT was less than comfortable. Besides the roll, we frequently experienced hard, jarring rubbery kicks which resonated throughout the cabin. This ship dearly needs some time in dry dock. Dining (OK at best, laughable at worst) The Seabourn marketing materials suggest that their company provides a five-star dining experience. As far as the Odyssey is concerned this is not even close to being accurate. The "restaurant" features tiny portions of incredibly pretentious, yet amazingly bland food. The Japanese food offered during one of the themed evenings at the Colonnade was truly horrid. The "miso soup" was utterly tasteless and the glass noodles served with the main-course where so over-cooked they disintegrated into a gelatinous paste. The one bright spot was the outdoor grill on Deck 8. Not only did this offer reasonable food for dinner (comparable to any Boston or NYC mid-priced independent restaurant) but it also offered relief from the relentlessly bad ride. Too many horrible tender rides: After two monotone days at sea, we arrived at our first port only to learn that the 1M seas where too high for the ships lifeboats to function as tenders from the aft-located tender platform. This cruise had a very high number of elderly passengers, and I suspect (as do others I spoke with) that liability concerns forced the captain to cancel all tendering operations. After 90 minutes of waiting we were told we would be enjoying another day at sea. The problem here is that life-boats do not make for a pleasant tendering experience. They where packed with people and even with the windows open, the environment was more like a refugee boat than an luxury cruise. If you enjoy being packed into a horrid little craft, with too many people and like to sit on tiny hard benches in an airless cabin, while you are bounced around.. then this is the cruise for you! Value for Money The marketing for this journey, promised a luxury small ship experience with high standards of dining, dress, and overall quality. In reality this was a retirement home on the ocean. The median age was about 80. I am 51 and was probably the youngest passenger on the ship. This was an expensive cruise, make no mistake, at least I seem to be charged full retail. Worse than the money, I can never get back my time. This was my seventh cruise (six with Disney and their excellent concierge service), and the only one which I can honestly say, I regret. Read Less
Sail Date January 2017
Embarkation easy. The first 3 days went well if you excluded the very poor entertainment. I found the cabin very dusty and the windows were filthy. Service is good in the specialty restaurants but spotty in the MDR and worse in the bar ... Read More
Embarkation easy. The first 3 days went well if you excluded the very poor entertainment. I found the cabin very dusty and the windows were filthy. Service is good in the specialty restaurants but spotty in the MDR and worse in the bar areas and by the pool. $5 wine sells for $48 on the ship but that is your choice. The shore excursions are the usual overpriced Oceania rip off but in 2 cases we actually used them we felt totally betrayed. We paid an extra $100 ($129 each) for a "luxury" 4X4 Land Rover 3 hour tour only to be shown to a old beat up Toyota pick up with beach seats. Complaint by several victims of this bait and switch fell on deaf ears. Returning from our last port of St. Barts, the tender operator lost control of the boat and smashed nose first into the hull of the Riviera at over 10 mph. Over 20 of the 50 people on board needed medical attention and many more woke up to sore backs and necks the next day. People had cuts and bruises and with strained backs and more prevalent whiplash symptoms. People were triaged by the doctor and patients we seen leaving the clinic with neck braces and bandages. The people with more minors problems were seen in a few hours with a promise to follow up. Oceania has not given an explanation whether mechanical failure or human error was responsible. We are just headed back to Miami now and I can't wait to get of this ship. The shelves in the store are almost totally empty from day one. I was told they will be replenished for the next cruise. What a shame considering the price of this cruise. We have enjoyed Oceania for 5 years but if the take over by NCL means the quality of this line is falling as has happened on this 10 day stint, it will be my last. Read Less
Sail Date January 2017
The Royal Clipper is a beautiful sailing ship. What excited us the most was the chance to see the five masted fully rigged ship from one of our excursions. Unfortunately, Captain Mariusz Szalek sailed the tall ship using mostly the ... Read More
The Royal Clipper is a beautiful sailing ship. What excited us the most was the chance to see the five masted fully rigged ship from one of our excursions. Unfortunately, Captain Mariusz Szalek sailed the tall ship using mostly the engine during the entire seven days in the Caribbean. We motored our way from Saint Maarten's to Barbados sometimes navigating in bad weather. Unfortunately, we succumbed to a lot of rain. When we took the tender to an island beach, either it was Antigua or Dominica, the beach was narrow and the water was murky. We were expecting white sands with turquoise beaches. Perhaps our expectation was a bit unrealistic. We don't fault the captain or the cruise director for the 4 days of bad weather. However, the cruise director, Gabor did not offer us opportunities to learn about the islands that we could not visit on those rainy days. We think it would have been very educational if they had films about the islands in the lounge. We could have learned about the culture, economy, history and what influenced The Royal Clipper to choose these islands to visit. Upon many occasions as we motored in the rain, clear skies and sunshine were only a few miles away, If weather reports showed socked-in conditions at the next port-of-call, a leisurely sail under sunny skies would be monumentally favorable to hovering under the rain tarps provided. When this alliterative was put to the captain, the response was that he was strictly prohibited from deviating his course. Is it more important to stay on a rainy track or to make the passengers happy and comfortable? One of the islands that we did visit was called Saint Barts. Unfortunately, it was Sunday and most of the stores were closed. It would have been great if we had some kind of tour guide to direct us to different landmarks on this island to see. To make matters worse, the captain on the ship wasn't very accessible to many of the guests when asked questions. We would think some public relations officer would be at hand here. Towards the end of the cruise, there was a gentleman walking around with a petition to sign complaining about the excursions and the poor communications between the captain and the guests. We found that very troubling. Overall, the food was very good. The dining room waiters and the cabin stewards worked very hard to help make our trip comfortable. They are the backbone of the Royal Clipper. There is always a possibility on any cruise, that inclement weather will put a damper on the journey. We think it's in the ship owner's interests to anticipate the possibility of inclement weather and provide alternatives to make the trip more enjoyable. After all, we are cooped up on a ship with no alternate activities. Most of the passengers like ourselves were bored and the only highlight of our trip was eating. You could go on any big ship for that! We did not feel we got our moneys worth. Lastly, the intercom system was very poor. Some of the speakers were inaudible, because the intercom system is only in the hallways. Having an effective intercom system allows the passengers to hear important information. Perhaps a closed caption line could be added to the TV to facilitate hearing announcement while in the room. Read Less
Sail Date December 2016
Mattress was very hard, I complained , cabin steward came in , I showed him it was ripped. For a year old ship I would not expect this. I had to complain to his boss to get it replaced, it took hours for them to find a bed, what a joke. ... Read More
Mattress was very hard, I complained , cabin steward came in , I showed him it was ripped. For a year old ship I would not expect this. I had to complain to his boss to get it replaced, it took hours for them to find a bed, what a joke. Cagnes Steak house, was very bad got entrees then our cold sides. manager just said next time will be better, we new came back. Steaks at sizzler are better. Traveling with kids beware, only two pools on board. Main pool is adult only, so with the unlimited cocktails that they poor, was like a mtv video, my teenager loved it, my little one i had to cover his eyes!. The only other pool for kids, is under the slides , it a 12 by 18 foot pool , TOO SMALL for all the people on board. My kids had no where to swim, all the ice carvings and entertainment was at adult main pool, poor design. Over all the food was good, cagnes don't waste your time. The brazilian Steakhouse is the best along with the best service. We had the unlimited drink package, not many waiters now because of this, had to pay off a bar tender to get Great service but worth it! We wont be going on NCL again. Read Less
Sail Date May 2016
We have almost 300 days at sea with Cunard, Crystal, Hollande America, Celebrity, Royal Carribean, Princess, Norwegian and Oceania! This first Cruise with Oceania was a complete disapointment. Food was just ok not the ´best food at ... Read More
We have almost 300 days at sea with Cunard, Crystal, Hollande America, Celebrity, Royal Carribean, Princess, Norwegian and Oceania! This first Cruise with Oceania was a complete disapointment. Food was just ok not the ´best food at sea' as advertized by Oceania. Oil was used in the pastries instead of butter. Same sauce served with beef,veal and chicken, same vegetables served in the Terrace Café every lunch... Entertainment was poor. No activity to participe in since everything was closed - the norovirus was with us! CDC came on the ship to investigate , is it only norovirus ?? 10 spécimens were evaluated and are still under investigation by the CDC. One of our party of 4 was sick the second day at sea and there was no doctor visit, no temperature taken, no specimen taken, is it the norovirus? Minimum 48 Hours in your cabin with your spouse and no right to go out of the ship for the next 3 ports! We had no welcome glass of wine when we board the ship - thank you to Celebrity for doing it. Hat and jeans in the dining venues for men, no jacket for the Captain's evening - is it country club? Pricing of the wine questionnable - a $15 botte sold at $60 + 18% for the service! And the wine list is not long and not interesting. Will We recommand Oceania? NO. Will we repeat with Oceania? NO. And many other passengers on this cruise who were repeaters told us that they will not repeat again. Read Less
Sail Date March 2016
This was our third cruise with Oceania, first on Riveria (probably our last), second with Marina. We were very excited about this cruise because the ports of call were different from any we had taken in the past, especially Aruba. Lo and ... Read More
This was our third cruise with Oceania, first on Riveria (probably our last), second with Marina. We were very excited about this cruise because the ports of call were different from any we had taken in the past, especially Aruba. Lo and behold, two days out, Norovirus was announced by the Captain and the ship went into quarantine mode and all of the niceties that we have come to expect from Oceania disappeared immediately. The tables were cleared, the buckets of disinfectant came out and hands had to be sanitized at least a dozen times a day. It was like being on a floating horror movie with disinfectant dripping down the walls, wallpaper lifting off the walls, railings, counters and doors all sticky and goopy to the touch so much so that you couldn't even hold the stair railings when you went up and down. It was serious overkill. There were passengers who had a bit of stomach upset who were reported by room stewards that were quarantined without being tested for Norovirus and then subjected to the same stigma as those that actually had the virus. We were not allowed to dock in Aruba by the port authorities. We were very upset as this was the main reason we chose this cruise in the first place. We had to show our world cards every time we entered any of the restaurants to make sure we were not one of the "infected" people as they took their cards away and taped their doors shut and took them food on paper plates and plastic cutlery; apparently cold food for at least 48 hours. There was no captains reception for returning guests as is the norm on Oceania, the culinary school was closed, library, anywhere that they thought could pass germs. As soon as you got up from a table, the cloth was whisked away and it was sloshed down, table and chairs with disinfectant and left for at least 10 minutes. You had to ask for cream and sugar or salt and pepper and they would bring it to you and pour the cream and give you a paper packet of sugar or salt and pepper. I felt like I was in a low class cafeteria not a luxury cruise ship. Lastly, this cruise was completely sold out. Full to the brim. We should have been told that this ship had had Norovirus not once but twice before this cruise so that we could have made an informed decision as to whether or not we wanted to put ourselves into this situation. Oceania did send an urgent email to my travel agent shortly before left but it was only to offer us an upgrade for an additional cost. They chose not to tell us about the Norovirus. Fortunately for us and fortunately for Oceania, we did not get sick. Had we been one of the many very elderly people with depressed immune systems on board, this could have gone very badly. One last thing. Oceania did not plan very well for a sold out cruise ship. They ran out of wine, Pellegrino water, several foods. I for one like blueberries in my blueberry pancakes. When you have a full ship, you plan accordingly, and clearly they did not. I was not impressed. The saving grace for us was we had a penthouse suite with a lovely butler named Hamesh that saw to our every need. He brought me my Pellegrino and lots of it to the room. I suffer from migraines and always had a full ice bucket for my ice pack thanks to Hamesh. We had dinner in our room which was wonderful and daily canapés and drinks on the veranda as we pulled out of port. The room was beautifully appointed and we would never book anything other than a penthouse suite. It is well worth the extra money you pay for it. We have always enjoyed sailing with Oceania and sing their praises to all of our friends and while we know Norovirus is not their fault, they could have behaved very differently at the end of the cruise to make us feel better about the whole thing. They never said the simple words we are sorry for this or that this has inconvenienced you or perhaps ruined your holiday and hope that it won't influence your decision to sail with us again. Simple words that would have made a big difference and perhaps made us feel better. Secondly, I think they should have provided a cruise refund for this cruise and a credit for a future cruise. This would have made us want to cruise with them again and give them another chance. This cruise was seriously ruined and we spent major dollars with this company. We have told our travel agent that we were tried and true Oceania'ers but we are now looking at other luxury cruise companies. Read Less
Sail Date March 2016
This was our second cruise on the Riviera and we were so looking forward to the food, playing tennis, golf and croquet on the forward sports deck and taking art and culinary classes when we were at sea. We also had high expectations for ... Read More
This was our second cruise on the Riviera and we were so looking forward to the food, playing tennis, golf and croquet on the forward sports deck and taking art and culinary classes when we were at sea. We also had high expectations for the entertainment as it was better than average on our previous cruise. But, above all we booked the cruise for the food. Before I start, let me just say Oceania, unlike other cruiselines, DOES NOT require passengers to santitize their hands the first 48 hours of the cruise prior to going into a dining area. Due to this company policy, we feel strongly the 100+ passengers that caught the norovirus on this cruise as well as those of us that caught a solid case of bronchitis could have been minimized. What we found so amazing was this was the 3rd time CDC had been notified by the Riviera that over 2% of the passengers had come down with the virus since Nov 2015! If fact according to our room steward, it was actually the 5th time. I guess the other 2 times didn't reach the CDC notification level. Now, for the rest of the story, but I'll try to be brief. By the second day there were so many cases of the norovirus being reported, they cancelled the culinary and art classes for the duration of the cruise as well as all the sports equipment was put under lock and key. As far as access to dining areas, they started making everyone sanitize their hands and show their room cards before entering. The room card check stumped me until I found out they had confiscated the infected passengers room cards. They did that for the remainder of the cruise, which was fine, especially when it came to sanitizing hands. As far as the entertainment went, they only had 2 acts that boarded the 14 day cruise and stayed for a few days before leaving. The rest of the time there was a comedian, who was pretty good, that was married to the cruise director, 2 solo singing acts which were meager at best performed by the assistant cruise director and from one of the girls from the Oceania singer and dancer group. My point being saving money on entertainment appeared to be one of the goals of this now Norwegian-owned cruise line and it showed. Now, the reason we came on the cruise as I mentioned earlier was for the food! What a let down. When we went last spring on the Riviera we were definitely wowed! Not this time. It was still good and the specialty restaurants were still good, but they never reached the wow factor, except for maybe the Polo Grill and the Red Ginger. The rest of the time we ate outside up at the Terrace Cafe. However, most of the time we ordered from the grill because the prepared food was just so so. Again, nothing like the last cruise. As a final note Oceania did not compensate anyone on this cruise that we know of for their lack of being able to provide a quality cruise. It goes without saying this will be the last time we will sail on an Oceania cruise. Read Less
Sail Date March 2016
We just left a 12 day cruise on Odyssey--had a suite with a veranda on 9th floor, and are non smokers. We were lucky? enough to have on either side of us 4 chain smokers- who due to no smoking in suites, decided to camp out morning, noon, ... Read More
We just left a 12 day cruise on Odyssey--had a suite with a veranda on 9th floor, and are non smokers. We were lucky? enough to have on either side of us 4 chain smokers- who due to no smoking in suites, decided to camp out morning, noon, afternoon and evening on their verandas smoking, drinking, playing cards-living on the veranda. We couldn't use our veranda due to noise and smoke at all times- no taking a nap on our lounge, relaxing and reading, etc. just cracking our door to get some sea air let in billows of smoke. We talked to the officer in charge Morat.....he apologized, and said could not switch us to any other cabin. Also- a few doors down our hall was door to the upper eating area and sky bar- smoking allowed!! They decided to varnish the door- so for 2 days of cruise, the door was roped open all day- and allowed smoke to fill the hallway.....just disgusting. Right above us is the Observation Bar on 10th--they allow smoking after 8p--filled with smoke inside! crew good- food and wine ok....getting on/off tenders that were very unstable and not tied very tight led to several people being injured- having to wear shoulder slings--I myself fell in a tender when it jolted and threw several people to the floor off the benches. Will not cruise Seabourn again with the smoking policy they have. We purchased a suite with a veranda for 12 days and never got to use it. We were not given the cruise we paid for. Read Less
Sail Date October 2015
We are seasoned travelers having sailed on Holland America, Crystal Cruises and now Silversea. We saved the "best" for our 35th anniversary celebration, choosing a Southern Caribbean itinerary. We have sailed the Caribbean many ... Read More
We are seasoned travelers having sailed on Holland America, Crystal Cruises and now Silversea. We saved the "best" for our 35th anniversary celebration, choosing a Southern Caribbean itinerary. We have sailed the Caribbean many times but never on an "ultra luxury" ship, which was the designation in all the literature of Silversea and particularly Silver Cloud. Our embarkation was uneventful, quick and easy mostly because of the number of passengers on this ship; we sailed with a full 296 passengers. Our first night we chose the La Terrazza venue. We couldn't have had a more negative experience; the food orders were almost all wrong (we sailed with friends), the quality was comparable to fast food chains and the service was appalling. Water was nowhere, we were never even served our drink orders. We just assumed it was because of the guest turnaround on our first day of the cruise. The crew has so much to do that day so we let it go. Our first night in the Owner's Suite; we met our butler who was very professional and very caring throughout our journey. We loved the new bathroom with the walk in shower and tub. I chose, of course, the Bulgari soaps. We thought we were in the lap of luxury. It was a fool's paradise; that night we had such a scraping noise in the ceiling that I couldn't sleep at all. So much for the "ultra luxury" title. Beyond the noise in the ceiling there was also a banging noise from somewhere (we later found out that the pool equipment was located directly adjacent to our suite!) and the scraping of the chairs and loud pounding on the deck above as the pool deck was readied for the day. Besides this the mattress was never turned to the soft side and my hips paid the price. We ate in the La Terrazza dining area on the first morning; again, our orders for drinks were never brought and the food in the buffet was dried and unappetizing. The only thing that interested me was the cheeses. The service was once again half-hearted and hardly 5 star worthy. The second night, once again there was the usual scraping and grinding noise from the ceiling along with the other pounding of footsteps at 11:00pm, which sounded like elephants on the top deck. We brought all this to the attention of the Hotel Director the next afternoon and his attitude was very caring and very shocked at the comments of the dining venues we attended. He said he would help with the setting up of chairs, etc. on the pool deck and would definitely speak to the serving staff. If we had not spent what we did on this cruise we would probably not have brought up all the negative observances as we are usually very easy to please. When one pays $2500 per DAY to have an ultra luxury experience we would expect at least a smile with service and proper orders. The next day the service and the attitude in the dining rooms changed for the better, however, the food did not. One more day of the noise at night and I was ready for a new room, Owner's Suite or not. Three sleepless nights can really put a crimp in the cruise experience as we are active people and I was dragging most of the afternoon and evenings. We went back to the Hotel Director, Fabien LeConte and asked if the room next to ours was indeed occupied as the front desk told us. He checked and said it was not occupied so we ASKED, it was not offered, if we could use that bedroom to sleep as it was impossible to sleep in the Owner's Suite bedroom. This was arranged on our third night aboard. We were happy to find that the scraping ceiling noise was not there, but the mattress was not turned to my soft side so I once again had a bad night and the pounding footsteps and noise from the top deck was still apparent. The only good dining experience was on our second to last night at the Le Champagne dining venue. This was the food quality that we all should have been served each night in all the dining venues on board the ship. The service was excellent and the quality and freshness of the food was much appreciated. Even the Hot Rocks night was a disaster for most of us as the tender rib-eye that was suggested was tougher than rawhide. While we had fun simply because we were together as a group the food was so lacking in quality, freshness and originality. The ports and shore excursions were nothing out of the ordinary; not at all like Crystal that arranges their tours to be personalized and well-directed. There were so many other things that made this cruise a negative experience in the sense of value, however, even the bad times could not erase the lovely time I had with my husband and friends in the Caribbean simply because we were together. But we could have done that back home and not paid the price we did for the cruise. I have since written twice to the Guest Relations Department with Silversea without any response whatsoever. I'm sorry to say this cruise line will not have our business again and we will return to our other cruise lines; the grass is not always greener.......... Read Less
Sail Date March 2015
West Indies, December 2 -- 18, 2011. Back to back 9-day cruises Ft. Lauderdale / Barbados / Ft. Lauderdale. My wife and I are seasoned travelers and have cruised a dozen times from the big ships to The World of Residensea. We are also ... Read More
West Indies, December 2 -- 18, 2011. Back to back 9-day cruises Ft. Lauderdale / Barbados / Ft. Lauderdale. My wife and I are seasoned travelers and have cruised a dozen times from the big ships to The World of Residensea. We are also foodies who enjoy dining out at all levels and have given up on the crowds of the larger ships. Suite 1110: Our Silver Suite was excellent and spacious except for the tiny TV's. I was surprised however being put on the top deck towards the front after having told our travel agent that my wife was prone to seasickness. All four of our sea days were pretty ruff and we basically laid low in our cabin. The top floor has vibration issues we were told are associated with the HVAC system located nearby. Our suite was very noisy under way with lots of rattles. Food: The food overall was our biggest disappointment. Boring, unseasoned and overcooked, most befitting a typical 3-star chain hotel. We stopped looking forward to meals after our fourth day onboard. The only way we could get our steaks and fish cooked to our satisfaction was to do it ourselves at Hot Rocks. Seishen was good but limited in menu. La Terrazza offered great pasta but the sauces were boring. The pool deck lunches were Holiday Inn at best. I could do an essay simply on the food but I'll just say that we found the specialty dining aboard Royal and Celebrity Cruises to be much better in terms of both food and service. Service: Service was all over the board. It appeared that about half the food wait staff had not been trained in table service or even instructed to stand aside and make way of a guest walking down the restaurant isle. On the other hand our suite butler was excellent. Smoking: This issue really bothered us. Smoking cigars seemed to be allowed on suite veranda's making using ours difficult at times. One port side (left) of the pool deck nine is smoking and the staff did not enforce the ships no cigars rule on the aft portion of deck nine which basically polluted about 50% of the deck space on deck nine and ten. We found ourselves with sore throats after day four. Space: On sea days we found a lack of deck space for chairs and shade even though our two cruises were only at 75% to 80% occupancy. Towels were scarce at times and the pool food and towel crew seemed to offer the worst service on board. Restaurants all had low ceilings and the décor seemed dated for such a new ship. The Musak in some public areas reminded us of a 60's dentist waiting room. Dress: Sun and surf make for warmer body temps in the evening plain and simple. To have formal nights in a hot tropical climate made no sense to us. Overall: Our first cruise on Silversea was a big disappointment and we'll likely be our last on the line. We had hoped for a good experience and were prepared to sign up for a 2012 Med cruise if we liked it, but that won't be happening. We paid a very premium fare but received below average food and service. Every meal we had ashore including our return flight to LAX on Virgin America was better than was offered onboard the Silver Spirit. Read Less
Sail Date December 2011
6*?
I have a motto "If you have nothing nice to say, then don't say anything" I will make an exception with Silver Cloud. Upon arrival we were rushed aboard, quick but small glass of champagne then left to our own devices ... Read More
I have a motto "If you have nothing nice to say, then don't say anything" I will make an exception with Silver Cloud. Upon arrival we were rushed aboard, quick but small glass of champagne then left to our own devices to find our cabins, there was no meet and greet, into our cabins, where was the butler who unpacks your bags and shows you around? I only saw him twice, even then I had to get my son to track him down!!! The ship is tired and in desperate need of a major face lift, the food, AWFUL, anyone else found the New Years Eve dinner the WORST MEAL EVER? breakfast and dinner, the food was diabolical, I ended up eating a chicken burger and salad by the pool everyday as it was the only decent thing to eat. Where was the luxury? toiletries were never replaced, I asked on 4 occasions to replenish my shower gel to be told they had run out, 1 tiny bottle for 2 people for one week, Easy Jet could teach Silver Cloud about luxury and pampering. Now don't get me started on the entertainment, no music by the pool (it is not that kind of ship)if it had not been for the lovely Lisa and her crowd, I would have died of boredom, beach party cancelled,OK give us a New Years Day pool party then, noooooooo "it's not that kind of ship" Overall the general staff were brilliant, especially by the pool, as for the management, GET IN THE 21st CENTUARY, and do not look down your noses or speak down to your passengers, it is not the way to carry on. Having raved about this very poorly run ship my group had a fantastic holiday but that was all down to the wonderful fellow passengers we met, Silverseas again, NEVER, I will stick to Celebrity, now they do know how to run a ship. In all honesty, if you love life and like to enjoy yourselves stay away from Silver Cloud, however if you are of a miserable disposition, hate to see people have fun or have basically "gone to die" you will love it Read Less
Sail Date November 2010

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