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2 Norwegian Fjords Luxury Cruise Reviews

Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called ... Read More
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called head maitre d were terrible. Bepin, Norbert, and Samuel were great. In fact, we went to IndoChin the last 5 nights because the service was so bad elsewhere. E.g. I wanted two scoops of vanilla with chocolate sauce which was not on the menu. Waiter did not offer to get it for me. So, I left table, went up to the ice cream lady and got it myself, returned to the restaurant to stunned faces. On outside grill, had to go get a glass of wine downstairs because noone came by to check on us. At almost every meal, someone made me feel like I was imposing. Bepin and Norbert didn't play those games. Tours were ok. Train ride (not Flam) was a fiasco. We had fun, but who wants to feel like an imposition. Get rid of the tall short haired blond supposed maitre d...it's clear his staff was afraid of him. Never smiled and he's two faced--smile then shut it off as soon as guest left his presence. Jerk. Food was ok, but not outrageously good. Bepin did respond to my request to steak (gave me filet mignon, not sirloin) and lobster on the last night and another change up to the Indochin menu no questions asked. Wonderful. And the other thing was the language barrier for us Americans. I should say the pronunciation barrier for us America. The waitress did not understand the term blend, slush, and frozen for a margarita drink. It was repeated to her several times. No clue what we were talking about. We ran into this almost every day. And the 11th floor bar in the front of the boat had no breakfast or anything until 6PM. Coffee was only avaialble in the back of the boat. Very bad. We went the first night at 6PM or later for drinks and never again because the second night we didn't know it wasn't open at 5:00 PM for happy hour (duh!). Silly us. It takes two-three days to get the lay of the land. Again, the ship itself was ok for some things and uneven for others. I enjoyed my walks outside around the pool, but that had nothing to do with staff although Harvey, a waiter outside, was super nice and checked up on my step total. Most wheelchairs I've ever seen on a cruise. If I had trouble negotiating and/or locating my way around the ship, I can't imagine their plight. Embarkation and disembarkation were the best of our experience as cruisers. Super organized and done quickly, including even getting our pictures taken and all of that. Leaving on bus was very well done and we felt comfortable with that. Coming on board, they allowed our taxi to pull right up to the waiting group of staff members. Nice. You can't take the beauty of what we saw on the ship. SS had nothing to do with that. We did enjoy that part of it, but our experience with the staff was so uneven and weird (remember all four of us in our party felt the same thing, so it's not just the author) that we won't be back. If it wasn't for Bepin, Samuel, and Norbert, we might have settled for room service dinner. Read Less
Sail Date July 2018
So eight of us, who'd met on a Viking River cruise and thoroughly enjoyed it, decided to do it again on the Viking Sea, Barcelona to Norway. The ship was first rate, the crew extraordinary and the food good, so why was it such a bad ... Read More
So eight of us, who'd met on a Viking River cruise and thoroughly enjoyed it, decided to do it again on the Viking Sea, Barcelona to Norway. The ship was first rate, the crew extraordinary and the food good, so why was it such a bad experience for all? For openers, sailing to beautiful Norway. The itinerary changed close to the departure date and so seeing Norway was arriving at 8 AM on morning and then being bused to the airport.....that was "Norway" in its entirety! Second most the side trip had never been evaluated by Viking staff. After the second miserable outings we met with the tour director and, thereafter, they had a crew member accompany us, but it was also the first trip for them and there were some good tours but some miserable and misdescribed ones as well. Equally important they were not well coordinated so that if you went on an excursion it might be at the expense of seeing the city at which you'd arrived. Since river cruises take you directly to these locations, most sea ports, however, required long bus rides to a destination. I'm sure this is something upon which they've improved but truth be told the reason we go on these cruises is to visit specific destinations and the mode of transportation is merely to facilitate these places. Some of the more desirable locations (e.g. London fish market early AM) filled up on day one and we were told that if sufficient persons wanted to attend they'd expand the number. The number increased exponentially but no other tour was scheduled. Also boarding some water taxis was dangerous to which a large gash in my head will attest. Overall, a very poorly planned itinerary and I suppose we were just the proverbial guinea pigs. We will definitely tray Oceana before ever considering Viking again.Ju Read Less
Sail Date April 2016

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