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25 Europe - All Luxury Cruise Reviews

This is a very hard review to write, because the ship has been designed to be to many things that are so different, which is difficult to achieve. The design has certainly tried to incorporate a high degree of luxury and speciality gourmet ... Read More
This is a very hard review to write, because the ship has been designed to be to many things that are so different, which is difficult to achieve. The design has certainly tried to incorporate a high degree of luxury and speciality gourmet dinning venues in an expedition vessel with many unique features. So from my point of view, I really have to review it on the basis that it is an expedition ship or discovery yacht (as Scenic like to call it) with the ability to view the landscape and nature from the ship as well as from the air and below the surface of the water. It was for these features and the region it was to travel that I chose this cruise, even long before building of the ship had even started. The ship certainly looks the part from the outside with modern lines and a purposeful structure. However on in the inside the design deficiencies of trying to be too many things, become much more apparent. It seems as though there has been too much effort put into making it modern and futuristic with little or no thought into making it practical or functional. The Eclipse is a paperless ship, so there is an overuse of electronics which as we all know do not always work as they should and in many instances are confusing or complicated to operate. And when they go wrong, no manual or conventional system is able to take it place. From a safety point of view the hand rails which are square in profile have sharp edges and corners as do many handles, taps and tables. These may be in fashion at the moment and look good, but can catch you or your clothing which may be dangerous on a moving ship. The dark colours which prevail throughout the ship together with mirrored surfaces everywhere are not conducive to an older generation of passengers, which I would assume will be a large part of the Eclipse future income. Most modern expedition ships have forward and aft lifts or stairs, the Eclipse only has only has one set which are situated more towards the stern of the ship. This means easy access to the outer decks is very limiting and certainly can take a lot longer. It is important on a true expedition cruise, to have quick and easy access to outer decks and indoor observation areas to view nature and wildlife as soon as possible after sighting. Unfortunately the observation lounge has very limited forward vision but at least allows good access to the large outer bow deck. Also this lounge only has self-serve tea and coffee and no bar, while the restrooms are along way a way at the stern. The outside observation deck is good for viewing nature and wild life but deck 10 which is all outside, is a really good area for viewing as it give a 360 degree view. Mind you a part of this deck is set aside for smoking. This deck like most deck has a very large protruding roof structure which is a benefit in raining conditions but can be a hindrance to viewing birds and mountains from certain areas such as the observation lounge. The main lounge is very open with the reception at one end and the main bar at the other which makes it very open and probably less personal. The seating layout and design does not help in making the area as friendly as other expedition ships. Dinning venues are generally good but all with limited seating. There is no buffet option for dinner which is not ideal for a true expedition ship either. Some passengers just want a quick meal and get to bed early after a long days adventure. The main theatre is round and has very comfortable seating, unfortunately a couple of large pillars block vision from some of the seats. With a full complement of passengers the theatre would be very hard pressed to fit them all in, which will be a problem sometimes. The use of plain dark carpet in areas of the ship was probably not a good decision, as it almost always looked dirty as did some of the dark glass tables. Suites are generally dark and bland with reflective surfaces everywhere. Almost no warmth has been added. Our suite had one blueish toned painting, which only made the room feel even colder. Although the TV is very modern, it was set behind glass which meant you could not view it from any reasonable angle, even in bed, because of reflections. If you sat directly in front of the TV for viewing, you had the pleasure of seeing yourself reflected in the glass. As well the TV menu and remote control was more confusing than normal, and very slow to respond to button control, quite frustrating in fact. The cabin itself has a very thin curtain to the balcony and an electronic blind which lowers to darken the room at night. The problem with this setup is that, not only was it noisy to operate but also if you wanted to look out at night while your partner slept, the noise and possible additional night would wake them up anyway. The suite we were in was a deluxe verandah which was good in size but had limited drawer and wardrobe space. The wardrobe doors block access in and out of the bathroom when opened and there are no additional hooks in the suite to hang expedition clothing such as hats or jackets. Suite bathrooms do not have a conventional hand basin. Instead they have a sloping flat surface to take water away, so there is no plug. This not only means it cannot be used for washing personal clothing but the design also tend to splash much more water everywhere, including over oneself. As mentioned before, handles are square and on the shower door they are really sharp, certainly an accident waiting to happen. The bed was very comfortable and the air conditioning, which covers a good temperature range, is effective and easy to adjust. The internet throughout the ship is generally very good and seems to have a higher capacity with less dropouts than other ships we have travelled on. Staff to passenger ratio is very favourable, however it is my understanding that staff quarters have been built to the very minimum standard, which is small. Only time will tell if that is the case, and that will be through staff turnover. I know a number of staff left the ship in Quebec. The ship itself is very smooth and relative quite. It certainly handles rougher conditions better than most other expedition ships and its dynamic positioning system is brilliant. This system means it does not have to drop anchor but can stay in the one position with almost no movement. However the side thrusters, which keep the ship in position, do create some problems for zodiac drivers as they approach the ship. The idea of having helicopters and a submarine to enhance the experience is certainly very appealing and the experience is certainly worth while. Unfortunately there will be many instances where they will be unable to be used due to local restrictions or weather conditions. With passenger expectations high for these experiences, the Eclipse could have some very unhappy customers at times. Local restrictions may become a bigger issue in certain regions in the future for both the helicopters and submarine. In summary the ship itself is very good but it certainly could have been better, in fact world class, had there been much more functionality designed into its main purpose, which I assume is a discovery yacht. Although I did not chose to sail on a maiden voyage, unfortunately that is the way it turned out. So how did this inaugural voyage from Reykjavik to Quebec, on the Scenic Eclipse go. It certainly did not start well. Three days prior departure we were advised that boarding the time would be delayed by three hours from midday. Instead a room at a local hotel near the port was made available for meeting, and a light lunch was provided. We all waited until around 3pm the revised boarding time, when we were advised that boarding would not take place for another 24 hours. Scenic staff then spent several hours arranging accommodation at various hotels all around Reykjavik. The whole process was handled so badly that passengers became extremely unhappy. Scenic also offered us to board the ship for drinks that evening. Many passengers took up the opportunity to view the ship, which may have been a mistake as we were able to see just how unready the ship really was for the cruise. To fill in the following day Scenic offered a full day, which turned out to be very good. After the tour we did board the ship, and saw just how tired and wore out the staff really were from preparing the ship for us to board. They must have worked day and night without much sleep, never-the-less to their credit they still had a smile for some very unhappy passengers. Realistically the ship was several weeks from being ready for sailing with passengers. To highlight how unprepared they were for passengers at the safety drill there was no check list to make sure everyone attended and when they did try to do a roll call too many were not present so they gave up and said it was all over. During the first few days there were many issues, certainly far to many to mention here, but overtime everything started to improve and by the time we reached Canada things were running quite smoothly and everyone seemed to be enjoy the cruise even with issues remaining. Food quality varied from average all the way up to exceptional. Hotel staff were friendly and generally good to excellent while the expedition staff were very competent and did a great job in making the experience more enjoyable. Over time I’m sure the ship will become a top quality product, but its design issues will remain, which is ashame. Read Less
Sail Date August 2019
Selected this cruise because of promotional brochure indicating interesting ports of call. Promotional material didn't properly identify that many ports on this cruise were for a limited time, less than day, which made the cruise much ... Read More
Selected this cruise because of promotional brochure indicating interesting ports of call. Promotional material didn't properly identify that many ports on this cruise were for a limited time, less than day, which made the cruise much less enjoyable and disappointing. Wouldn't have taken it if had known this fact. Scheduled for two days in Barcelona and left after first evening. Afternoon or morning on five other destinations. Also not clear on personal touring transportation option which were limited. If you promote a stop/city then don't have transportation for sell guided tours readily available very disappointing. Most excursions were good but a few tried to pack too much activity into too short a time in port. We have done numerous river cruises with Viking and self guided is a big plus. Ship was nice and having taken an Amazon cruise in December we were familiar with the ship offering. Staff was always pleasant and accommodating. New ship so facilities were good. Enjoyed the Restaurant and the World Cafe'. World Cafe' staff was solicitous to passengers compensating for self service format. Had two occasions in Resturant that staff wasn't good and reflected staff either overworked or focused on certain passengers Selection of items was good in the World Cafe'.. We were not fans of the Chiefs Table due to the presentation and selection of menu but that is just a personal choice. Heard lot's of compliments about Chiefs Table from others. Manfradi's was pleasant but often portions were too large. Also some staff more pleasant than others. Again just a personal choice and observation. Service was good so would recommend this to other travelers. Enjoyed Mamsens and Explorer Lounge. Staff was great and environment was great place to meet other travelers. Sorry that this cruise wasn't what we had hoped for. Compared to our Amazon Cruise with Viking, our first Viking Ocean Cruise, this was a disappointment. Undecided on future Ocean cruising with Viking but would recognize that they do a good job on board. Will always consider Viking River Cruising. Read Less
Sail Date June 2019
Wanted to revisit Normandy and visit Monet's home. As always Viking is very efficient and once on-board you can relax and enjoy all the wonderful amenities! We had been traveling on our own for a couple of weeks and loving it, but ... Read More
Wanted to revisit Normandy and visit Monet's home. As always Viking is very efficient and once on-board you can relax and enjoy all the wonderful amenities! We had been traveling on our own for a couple of weeks and loving it, but walking into our room and unpacking was like coming home! Experienced Paris by letting Viking do all the planing and as always a great job. I would just caution travelers not to go during Europe's spring break time! I also think Viking should warn travelers that the crowds will be much more intense during this time. Food and service is excellent, We loved our room. It is kept spotlessly clean and equipped very well. And if you need anything it will be delivered quickly. My only complaint this trip was the nightly "oversell" by the crew. I at times felt I was listening to a timeshare presentation. Please, not every night over dinner. Keep up the great work and we are looking forward to our next Viking trip. Read Less
Sail Date April 2019
The reason for doing this cruise is that we wanted to explore Australia`s involvement during WW1 and WW2 plus see the French country side from the comfort of a luxury river cruise ship. The ship was generally very comfortable, excellent ... Read More
The reason for doing this cruise is that we wanted to explore Australia`s involvement during WW1 and WW2 plus see the French country side from the comfort of a luxury river cruise ship. The ship was generally very comfortable, excellent staff but failed in the quality of food supplied. The embarkment and disembarkment went smoothly and was well organised. One person in our party is a vegetarian and struggled to find adequate, nutritious vegetarian meals during the cruise. There was only one vegetarian meal listed on the menu each night whereas a non vegetarian had 3 choices on the mains plus the alternative section (which did not contain one vegetarian meal). Where the vegetarian meal was not appealing there was no offer to change or make up an alternate meal. It seemed we had to either like it or lump it. On one occasion the vegetarian received the same meal as the non vegetarian minus the meat. It was a plate with a few boiled vegetables on it and that was it. A very plain, tasteless meal with little thought or imagination. Generally the quality of meals was only average. The bakery was an exception with the breads and rolls being fresh and delicious. Scenic was notified in advance that one of our party was a vegetarian and on previous cruises with this company the chef spoke with the vegetarian and supplied nutritious, tasty meals. This did not occur on this cruise. Read Less
Sail Date June 2018
We are fortunate to travel every few months all over the world and try many different cruises and travel experiences. To date we have been on Princess, Holland America, Azamara, Celebrity, Carnival, Crystal and many other ocean and river ... Read More
We are fortunate to travel every few months all over the world and try many different cruises and travel experiences. To date we have been on Princess, Holland America, Azamara, Celebrity, Carnival, Crystal and many other ocean and river cruises. This was our first time on Cunard (sailing) and we were excited to experience this legendary 175 year old company. Well the excitement ended not too long after boarding when it was very evident that the crew on Queen Elizabeth was not in a good place. The service was distant and cool to a point that a number of previous reviews have mentioned, it is almost a level of disinterest. I even had a conversation with one of the staff in the Lido to try to ascertain if this aloof service was a directive from the ship or a result of long term interaction with the passengers, many of whom were not too friendly either. It was hard to get a decent answer that could be shared here clearly. The two areas that were good were the decor and the food in Britannia Restaurant. The meals were tasty and most entrees quite nice. The Lido Alternative ($17.50 pp) was also very good with nice service. Having been cruising for 26 years, I would highly suggest you direct your hard earned pennies somewhere else, our Trans-Atlantic cruise on Brilliance of the Seas two months earlier blew this right out of the water in both service, entertainment and positive energy. With so many stellar ships and cruise lines out there, don't pay a premium for an average experience and that is what is offered by the Queen Elizabeth. It's a true shame. Read Less
Sail Date July 2017
Mozart, R/T Vienna, June 23-Jul 3 The Danube cruise on Crystal Mozart had its fine moments but I was ultimately disappointed with the whole package. Butler service in the cabin was excellent, and worth the extra money. The variety and ... Read More
Mozart, R/T Vienna, June 23-Jul 3 The Danube cruise on Crystal Mozart had its fine moments but I was ultimately disappointed with the whole package. Butler service in the cabin was excellent, and worth the extra money. The variety and presentation of food and drinks were more than acceptable though not matching what we found on Crystal Serenity's Hawaii R/T voyage from San Francisco in 2016. An egg dish served to me was probably contaminated by uncooked egg. Waitress service and the entertainer were very good the entire trip. Budapest is among the most beautiful cities I've ever visited and I'd not been there before. The entire itinerary was varied and well chosen. On the other hand, our cabin was the size of a hotel toilet and not as well designed or furnished. Shore excursions produced surprisingly contrasting moments. The tour of Melk Abbey was great. So's the choice of Michelin-starred restaurants in Vienna and Budapest. But, although the guide at the Austrian concentration camp was well versed in history, he chose to treat us to offhand homophobic remarks, the kind of thing I doubt he would dare apply to Jews. I called him on it and reported him to Svjetlana, the boat's excellent hotel manager, to the boat's tour manager and in my report to Crystal. Decorations at the Hungarian horse farm included an American Confederate battle flag, probably not an accident in such a country. My well-traveled friend and I both think some of this may be laid on the company trying to expand too fast - e.g., crew were being trained for the newbuild river boats that are coming on line. A bartender, for instance, was moving up to butler status the morning we disembarked. All in all, I would not recommend this trip right now. Read Less
Sail Date June 2017
I always wanted to sail from New York to Southampton. What better the the only liner.. the QM2. I was given a chance to upgrade to queens grill. Wonderful. This made the experience far better. Great dining in the queens grill ... Read More
I always wanted to sail from New York to Southampton. What better the the only liner.. the QM2. I was given a chance to upgrade to queens grill. Wonderful. This made the experience far better. Great dining in the queens grill restaurant..beautiful suite....but not 5 star.... in the restaurant at breakfast a waiter brought a platter of pastries and never came back to offer more, same at lunch and dinner with rolls. If you wanted more coffee you had to ask. The gym was well appointed but many machines were out of order. At night mats were placed by the bed but last night it was missed. On departure day the bathroom was stripped of soap even though we had not finished with the room. Very inconsistent service. Cunard have a strict dress code and tell people not to use the facilities below deck 7 when not properly attired. Many people who did not dress for dinner were seen wandering around. Not 5 star. Overall we enjoyed ourselves but once is enough Disembarked which was a shambles and there were no porters to help with luggage. Read Less
Sail Date May 2017
My 60th present too myself. A week on QM2. So excited. Room lovely and cabin crew and waitress in dining room lovely. Loved the fact that they had gentlemen dancers for the ladies to dance with in the Queens ballroom. However I felt so ... Read More
My 60th present too myself. A week on QM2. So excited. Room lovely and cabin crew and waitress in dining room lovely. Loved the fact that they had gentlemen dancers for the ladies to dance with in the Queens ballroom. However I felt so let down. It was mediocre. The food was O.K but not special,I've eaten better on P&O cruise ships. The entertainment was dismal. Pub quiz,talks about boring topics, quartets or harpist. No fun. No shows in the evening. No dancers, singers etc. Just 2 nights with Mark Preston, a guy from the 60's Lettermans, never heard of him but he was a good singer for an hour. This is not what I expected from CUNARD. Drink prices are supposed to be on par with bar prices. £9.00 for a g&t, £35.00 for a bottle of cheapest wine. EXPENSIVE from start to finish.I was so disappointed with my time on QM2. Read Less
Sail Date May 2017
In Sep 2106 we saw the promotional material for a 2 week Mediterranean cruise from Barcelona to Athens in May 2017. We rang Princess direct to find out where the ship went after that and were told back to Barcelona - that it was a circle ... Read More
In Sep 2106 we saw the promotional material for a 2 week Mediterranean cruise from Barcelona to Athens in May 2017. We rang Princess direct to find out where the ship went after that and were told back to Barcelona - that it was a circle the Med Cruise. So we booked on for the month. At no time did the advertising material on line, in the latest brochure we had picked up on a previous cruise or the Princess travel person ever tell us that we were booking on for 4 cruises. The effect of 4 cruises vs 1 or 2 cruises is the following: - 4 weeks of the exact same dining menu. Correct - every Monday - the same menu as last Monday and so on. - the major entertainment is the same every week - they assume all passengers are starting on for a 1 week cruise so the tv has to be reset, you can't access any of your excursion bookings until the week they are in, you are swamped with the same advertising material, the wine package we bought on the first week did not go past that week - so we were told to buy all our 12 bottles of wine and store them in our cabin. After some serious complaining i got this changed. So all of this was annoying and interestingly enough it seemed to only apply to Australians. There were 1400 of us on board and everyone we spoke to were never told about it being separate cruises and in fact some people were told they had to book either 3 or 4 weeks. Which really affected their travel plans. You can imagine how furious they were when every Saturday we went to a port where half the passengers disembarked and another new lot came on board! But the port changes were what really got the blood boiling. We chose this cruise for the ports we were scheduled to visit - particularly Malta, Volos and Valletta. In Dec 2016 we received an email stating that due to passenger requests 3 ports were being dropped - yes these 3 and in exchange we were now going to Kotor 3 times (yes 3 times!!), Mykonos, Messina and Athens twice. The worst thing about this is that Princess is still advertising the same cruise next year with Malta, Volos and Valletta as well as Istanbul and Kusadasei both of which were also dropped for security reasons. Not one person on the ship told us the same story as to why Malta etc were dropped. We finally found out from a crew member that the Royal Princess has tried 3 times previously to get in to the Malta harbour and failed - she is just too big. So why keep advertising when you are not going to go there, why lie about it and why pretend that passengers wanted this changed when everyone we spoke to was furious about Malta in particular. None of us would have taken this cruise if we'd known about 4 one week cruises and the ports being dropped that we wanted to go to. Of course once you have paid your deposit you lose it if you withdraw from the cruise. So be warned - Princess has shown itself to be very disreputable, and seem to think it is ok to keep falsely advertising cruise ports that it has no intention of going to. Read Less
Sail Date May 2017
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if ... Read More
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if that. When we really needed him, he was nowhere to be seen, nor to be contacted by phone. There was no particular dispensation for suite guests as they proclaim. The Queens grill food was dry and awful and lacklustre as was the service. There was certainly no filet mignon with eggs on top for breakfast nor was there châteaubriand unless you ordered it 24 hours in advance. I suppose ordering it in advance was so they could defrost a chunk of meat and try and save it up to you with icicles in the centre…! When we complained, no one bothered. It was our 40th wedding anniversary and they knew that. However we were not given any special treatment. Finally, I would like to state that the suites are fairly nice. However expensive for what they are. What's surprising is that there was no post-cruise survey so do they not care about future customer return? !! Read Less
Sail Date May 2017
The ship itself is well appointed and very well run. The food is VERY good....no question. There are 4 specialty restaurants on board. Red Ginger and Jacques are excellent, the Italian was ok and Polo was just ok. Our cabin was ... Read More
The ship itself is well appointed and very well run. The food is VERY good....no question. There are 4 specialty restaurants on board. Red Ginger and Jacques are excellent, the Italian was ok and Polo was just ok. Our cabin was quite comfortable...good closet and storage. Bathroom was great. Terrific storage!! Good tub. Shower stall was too short for my very tall husband, 6'5", but he could shower in tub with the hand shower. The service was so good. Our "valet" David was personable, efficient and professional. Amazing how fast and well the AM cleanup takes place. The internet service is TERRIBLE: only one of us at a time could use it, very slow, spotty reception and difficult to get on. So mush so, that a visit to the business center where the internet help is located, had 40 people on the sign up sheet, on the second day worse on the first! But, the excursions were not good, and expensive. Even worse, one excursion, the one to the St Emillion region, and one of the reasons I booked this cruise, was cancelled....a few days before the cruise....and we only found out after several phone calls when we were unable to sign up online . When I say the excursions were not good, an example: an excursion to Bordeaux. We were taken to a vineyard by bus with a local guide to give back round. The vineyard and tasting was quite good. Then we were dropped in Bordeaux for 3 hours and told to "explore" on our own. Disappointing. Amsterdam and Barcelona (our last stop) were both delightful cities and well worth stopping over in. We spent 3 days in each. Embarkation and disembarkation went smoothly. Long line for cabs in Barcelona but the wait went quickly, 15-20 minutes. Next time I would book a car through my hotel. Read Less
Sail Date September 2016
We are a party of 6 and have just spent a week on Azamara Journey from 02/08/2016, sailing from Venice to Rome via Croatia, Montenegro, Corfu and Sicily. The refurbishment of Azamara Journey in January 2016 does not hide the age of the ... Read More
We are a party of 6 and have just spent a week on Azamara Journey from 02/08/2016, sailing from Venice to Rome via Croatia, Montenegro, Corfu and Sicily. The refurbishment of Azamara Journey in January 2016 does not hide the age of the ship, but it does make it a pleasant combination of nostalgic, old ship elegance and contemporary touches and convenience. Save for one issue (see the cabin review below) we had an enjoyable cruise. The crew were fantastic. They could not have been more helpful or concerned for their passengers. Our group ranged in age from 17 to 79 years. The older (50+) members of our group were representative of the majority of passengers and enjoyed the ship. We would counsel against taking children on this ship. Young children are not really tolerated (there were several reminders issued to keep them in check) and our 17 and 19 year olds found the ship too small and very dull. The itinerary suited us on this occasion. We were expertly tendered into 4 out of 6 ports in the lifeboats. The organised excursions seemed typically expensive and there were not that many of them. That said, we were happy with being tendered into most ports and exploring on or own. The on-board shops are small and are not a big feature of the Journey and whilst they did hold the usual "not-to-be-missed blow out stock clearance" sale, the range and quality of the goods on offer were disappointing. The main evening entertainment takes place in a cabaret lounge and is only OK. The public areas are very quiet indeed after about 10.30pm. However, we made our own fun as a group and enjoyed playing cards by electric candlelight when they switched off the other lighting in the card room at 10.30pm! The cost-inclusive arrangements for food and drink were welcome and refreshing. The food was fine, but not fine dining. We dined in all of the eateries on the ship, including both speciality restaurants. We would recommend Prime C, which was a cut above the rest. A hint in relation to "White Night" on the pool deck - if you go to this, go early, as the barbeque is great, but it is chaotic and there is nothing like enough seating available. So, all in all, for passengers who can either make their own entertainment or for passengers who prefer a gentle, restful experience, the Journey is great. However, see our comments on cabins 6057 and 6059. Read Less
Sail Date August 2016
Hi, so embarkation was great and quick and early we flew from Ireland on an 830am flight and was on the ship at 11am was super. Absolutely loved the electronic bands saved having to carry a card all the time Dinner was a let down ... Read More
Hi, so embarkation was great and quick and early we flew from Ireland on an 830am flight and was on the ship at 11am was super. Absolutely loved the electronic bands saved having to carry a card all the time Dinner was a let down every night, we did Dynamic Dining and was only 2 of us but no matter how many times I asked or tried different restaurants and different times we were never allowed share with others. We ate in Chic the first night and starters were cold and lettuce soggy like it had been sitting there all day. We ate in American Idol the 2nd night and again dinner was cold We ate in The Grande the 3rd night and it was just ok. Service was very bad all over ship compared to every other RC ship I have been on. Basically there was just not enough staff to cover all the people While the North Star and bumping cars looked fab the queues were v long all the time The cabin was fabulous. The internet package was great no restrictions Leaving ship was v quick and organised Though we had a drinks package every place we ordered a drink they charged us for it in error and we had to ring to get credited The spa was amazing and the treatments were super Read Less
Sail Date October 2015
Ship much older than one would think. Interior tries to intimidate the luxury of by gone days. 1). RECEPTION Check in at port excellent and quick. At reception it stated that the ship was full and no cabins were available to be ... Read More
Ship much older than one would think. Interior tries to intimidate the luxury of by gone days. 1). RECEPTION Check in at port excellent and quick. At reception it stated that the ship was full and no cabins were available to be changed. This was totally untrue. Upon reaching our cabin which was to be shared by two ladies we found it to be extremely small and dark and in no way suitable for a 12 day cruise. We returned to reception and as by magic another cabin materialized which obviously we had to pay for single occupancy then. 2). RESTAURANTS Open seating in main dining room which was comfortable also gave you the opportunity to meet other guests. On first night waiter came to table (when eventually full) to offer red or white wine with no knowledge of what was in the bottle. On only one evening did the waiter know or bother to explain what wine was on offer for that meal. The food was extremely poor and very badly presented. Even the menus looked like they had seen better days. Should one want any vegetables with your meal it was necessary to order these separately. Windows self service cafe gave good choices for breakfast. Nevertheless, while in port one day we had an invasion of flies. No preventative equipment to keep the flies of the food was available and the poor staff were left just using tea towels to try and swat them away. Most unhygienic. 3). DAYS OUT Excursions very expensive and tended to run over time. 4). ENTERTAINMENT Resident entertainment team good but visiting acts where at best third rate. 5). CASINO Was like a morgue with no atmosphere and no encouragement to play. 6). SHOP Well stocked and obviously over priced. 7) SHIP'S NIGHT OUT We we invited to a concert on land which was organized by the entertainment staff of the ship, This was short but enjoyable and involved an hour on a coach to spend 30 minutes at the concert. But well done for trying something different. 8). BAR The inclusive drinks package cocktails had no explanation as to what they actually contained and yet if you were to pay for a specialty cocktail then full details of what it contained were listed. 9). DAILY ACTIVITIES These were very limited unless you wished to go on a organised tour. 10). EXTERIOR AND POOL AREA. Plenty of lovely comfortable sun beds but swimming pool far too small for a swim. Merely ideal for a dip to cool off. 11). GYM Well equipped and open nice and early. Although some keep fit classes where offered early morning these were very limited. 10). TYPE OF GUESTS There were a large number of travel agents on board which in my opinion says they are trying hard to promote this ship. Average age 60 plus. 12). My overall view of this ship is that it does not compete well for the modern cruising needs of guests. Read Less
Sail Date September 2015
Some background before I write this review - we have taken numerous cruises on all levels of ships around the world (small, medium, large, riverboats, etc.) so we have a lot of reference points on what we like and expect as a function of ... Read More
Some background before I write this review - we have taken numerous cruises on all levels of ships around the world (small, medium, large, riverboats, etc.) so we have a lot of reference points on what we like and expect as a function of the price point and the specifics of what the cruise line advertises and offers as compared to their competitors. Having recently traveled on Viking (river cruise in China which we absolutely loved!), we wanted to try another ship with a small number of passengers. After a thorough search, we decided to give Windstar (and the Star Legend) our business - per their advertisement - "fully refurbished boat, approximately 200 passengers, gourmet food and wine, world class gym, elegant staterooms and unique and memorable shore excursions'. So let's discuss what was accurate and what was off the mark - the pro's - very spacious stateroom, cabin attendant was excellent, on-board entertainment was very enjoyable, Candles dinning was great, majority of crew worked very hard to make the trip memorable, and select staff management (Elena and Bianca) worked very hard to listen to our concerns and to the extent practical within their control make our travels and pleasant as possible, and the people were so much fun to meet. The cons - (1) for a refurbished ship, the interior was in dire need of a fresh paint and varnish (age of the ship was not well hidden), the bathroom was not updated - pealing paint and wall tiles in shower were old and separating), (2) wine - not paired with dinner or the countries visited, wine tastings were poorly planned and executed (rushed so the room could be turned over for dinner, no wait staff to serve additional portions to the customers, and wine selections ran out during dinner, "wine expert" was not organized and could not keep the attention of the customers) - we stopped going after day four, quality of wines served were average to below average at best and had low Wine Spectator ratings, (3) on-board dinning service - very dis-jointed for the first three days - meals were late (i.e. not everyone was served at the same time), side dished were missing or wrong, and if you ordered fish it was guaranteed to arrive overcooked and dry, (4) food quality - got better as the days went by but serving three shrimps on top of rice is not gourmet, (5) bar service - with the exception of a few bar staff, very inconsistent service for mixed drinks - long wait (10 minutes), wrong order, glass half-filled - deferred to wine and beer to avoid the the hassle which was not our preference, (6) broken water system during seal day - no showers or running water - things happen at sea so my issue is not that this happened but how the ship handled the situation - the captain made an announcement at approximately 9 am and mentioned that the water system broke and we would make a stop at Brest for repairs - not apologetic in any form and tried to make a joke about it - not funny for the guests who were stuck on board without a bathroom or shower - in terms of compensation - NONE...we asked them to open the bar and provide free drinks and were denied....the system was repaired and then broke again around 10 pm (no notice from the captain) - I called the front desk and the staffer did not understand why I was mad as he did not get a chance to shower (paying customer versus employee....where is the training...), (7) off-board dinner in Bordeaux - very elegant, classical music, wine in the courtyard and then dinner - only one selection - a meat dish that was served raw to myself and three others at our table - after 15 minutes and sending it back twice I decided not to eat the dried out mass in front of me. Two wines were served of which one was a beautiful 2001 Margaux - we each had one glass and asked for another bottle - they "ran out" even then we observed other tables actively getting additional bottles, (8) world class gym - broken equipment and missing weights - need I say more, (9) excursions - unlike Viking or other high end cruise lines, Windstar only includes two free shore excursions and the guests have to pay for any other trips so desired - the selections were marginal at best with the most notable being a wine tour of a local vineyard in the Medoc region of Bordeaux - expected elegant wines and encountered less than marginal samples - would have expected a higher quality vineyard to be made available. We did email Hans (CEO) a note summarizing our experiences and have not received any reply as of this review - not terribly surprised since he already has our money and from the experiences listed above, apparently does not have a keen focus on customer service. Some final thoughts and impressions - we probably wont use this cruise line again unless Han's contacts us and don't recommend anyone else using them unless you do a full due-diligence on all high end cruise and read the review, the ship management fell flat on attention to details and building/maintaining a strong and consistent team to perform and execute their respective duties flawlessly every time, and if you are going to offer a marginal experience then charge a marginal price so expectations can be tempered with reality. Read Less
Sail Date September 2015
2nd time with Cunard as we have previously sailed on Queen Elizabeth. The Good We like the lack of rock climbing walls a water slides etc that you now find on many cruise ships today. The dress code, as we enjoy dressing for ... Read More
2nd time with Cunard as we have previously sailed on Queen Elizabeth. The Good We like the lack of rock climbing walls a water slides etc that you now find on many cruise ships today. The dress code, as we enjoy dressing for dinner. The fact that it is more for couples than families with children. The not so Good The food was ok but certainly not fine dining and we have had a better standard of food on an Airtours ship. The service is generally ok, but it doesn't meet expectations generated by the marketing "impeccable white star service". In fact when we needed to complain we did find that we were made to feel like second class passengers, and this is the main problem with this ship & Cunard if you are "Britannia" class passengers. There are a number of areas that are off limits to Britannia passengers and are exclusively for Queens and Princess Grill passenger I.e. First class. Many of the things that you come to expect as included on other cruise lines e.g use of the Spa, are optional extras with Cunard if you are not a first class passenger ( even though you probably pay more for your cruise than with other cruise lines). The decks and hot tubs are too small to cope with the passengers numbers on "days at sea" ( unless you are first class where you have a separate deck area). We requested two cabins close together but one was forward port the other aft starboard, but at least they were on the same deck. We requested late sitting but were allocated early and it was only after several argument with Roal the Maitre de that it was eventually sorted out on the third night. In summary If you can afford to go Queens Grill standard ( first class) this is probably the best ship for you, if not research other cruise companies like Princess and particularly the ship, to get the right one for you I.e. Is it for families and children or for couples? is it formal or informal? and you will get a much better standard of service, food and overall experience than with Cunard. Read Less
Sail Date August 2015
First time cruising with Oceania, having cruised with Azamara for last 5 years. The good- food in main restaurant is excellent but felt choice in buffet limited. Crew are very friendly but mismanaged. I felt there was an element of ... Read More
First time cruising with Oceania, having cruised with Azamara for last 5 years. The good- food in main restaurant is excellent but felt choice in buffet limited. Crew are very friendly but mismanaged. I felt there was an element of undermanning as often had to chase up on service. (walked out of one of the specialty restaurants as service was so poor). Very disappointed in lack of interaction of senior crew with either passengers or other crew. There was not the same feeling of being valued as we have had on Azamara. Entertainment a bit old-fashioned. Only did 2 of Oceana excursions - not good value for money (even at lowest of the package prices)and the organisation of the tenders for one of them was dreadful. Itinerary was great - Cadiz a particular highlight Read Less
Sail Date August 2015
This cruise was scheduled to depart Bergen, Norway on August 9 but mechanical problems with the ship on the previous voyage delayed and almost curtailed the cruise we were scheduled to take. Two days before the sail date, we received a ... Read More
This cruise was scheduled to depart Bergen, Norway on August 9 but mechanical problems with the ship on the previous voyage delayed and almost curtailed the cruise we were scheduled to take. Two days before the sail date, we received a notice that there were problems and we would "most likely" be able to depart from Copenhagen on August 11. In fairness, we were given the option to cancel our trip with a full refund or continue with a $500 shipboard credit and 30% off another cruise. Knowing Vikings excellent reputation and attention to detail, we took the risk. The effort to accommodate about 600 passengers and arrange excursions in Norway and Denmark on short notice was impressive. We were told that once we reached our French port of Le Havre, all would go as previously planned. However, this is where everything fell apart. All shore excursions were planned many months in advance so should have been seamlessly executed. First stop - Lisbon, Portugal. Excursion listed as "easy" for passengers was a grueling, hilly and 4 1/2 hours of walking with a 20 minute break. Many passengers chose to return to the ship half way through. When complaints were made, we were told that the excursion was listed as "demanding" on Viking's computers but listed as "easy" on passenger itinerary. And it went on that way for most of the trip. How smart does one have to be to see that 5-7 daily excursions listed to depart 15 minutes apart from the same exit will be a problem? We were told about a third of the passengers cancelled their trip. What would Viking have done with an additional 300 passengers in the same situation? Surprisingly poor planning especially since this part of the plan was in place months before the sail date. Beyond that, the staff was excellent, couldn't be more attentive. Food was excellent. Rooms well maintained. Read Less
Sail Date August 2015
It is regrettable that our cruise, which has been exceptional, began with very poor arrangements. We understand that the boat engine failure required Viking to make last minute arrangements for more than 600 people. However the choice to ... Read More
It is regrettable that our cruise, which has been exceptional, began with very poor arrangements. We understand that the boat engine failure required Viking to make last minute arrangements for more than 600 people. However the choice to locate a group of people at a hotel that was more than 100 km from the airport, with beds that were difficult to sleep on because they were no more than 30” wide and had poor mattresses, and poor food was very questionable decision and not keeping with Viking’s high standard. The long drive from the airport and a sleepless night made the next day difficult and certainly is not what we paid fir. We appreciate that we were relocated the following evening to the Edward Grieg hotel which was comfortable. The relocation went smoothly, both at the airports and the transfer to the ship. The staff was helpful and we appreciated the greeting at the ship and the glass of champagne. Our luggage was in our stateroom when we reached it. The statement room was nice and comparable to the best we have had with other cruise lines. The cruise has been wonderful. The boat is beautiful beyond our expectations. The food and the service is better than that we have experienced on any other cruise, including our Viking River cruise. The staff is both helpful and friendly. Our request for service are met very promptly. The flexibility in choosing the restaurants and the variety and selections from menu has been very good. We have enjoyed the fjord, Copenhagen, and Paris tours, although we do not understand why the scheduling precluded the planned Wednesday afternoon arrival and Rouen tour. We appreciate the $500 shipboard credit and the 30% credit toward a future cruise. We do feel a larger credit toward a future would have been appropriate. Read Less
Sail Date August 2015
Just had a difficult week on the Viking Delling, Portraits Of Souther France. For five days we endured temperatures up to 100 degrees F, without any Air Conditioning on the ship. The crew were in denial for three days even though it was ... Read More
Just had a difficult week on the Viking Delling, Portraits Of Souther France. For five days we endured temperatures up to 100 degrees F, without any Air Conditioning on the ship. The crew were in denial for three days even though it was clear there was no AC. Dinner was a nightmare for passengers and staff on a steel ship at 100 degrees F and sleeping was nigh on impossible. We were given a free bar on two nights but there was no attempt to alleviate the heat by fans etc... When the fault was identified, on the last night, UPS apparently 'lost' the part, so the final night on board was also blighted. The problem should have been recognised and fixed earlier and fans made available to help comfort. The staff tried hard and the rest of the services were very good but it still made for a very uncomfortable week. Entertainment was a piano bar singer, but then you don't expect much on a River Cruise where space is pretty limited. Excursions were good and we had the chance to visit Chateau Neuf De Pape, a holy grail for the wine enthusiast. Walking in the heat was difficult but Viking can't control the weather (just the A/C). Food was good with a choice of dining options and when the Restaurant was almost unusable due to heat, they set us up on the Terrace and on the Sun deck for the full menu choice. This really stressed the staff as they were then climbing three sets of stairs with plates and drinks in 100 degs. They really did their best in a difficult situation. Our flight timings were all great, as we made sure when we booked that we got the right options from Heathrow, transfers were spot on. In summary, if the A/C had been recognised, mitigated and dealt with sooner, then the trip would have met all our expectations. We would try Viking again but are inclined to try the competition first. Read Less
Sail Date July 2015
This was our first cruise with Cunard, we went along with friends for a 4 night jolly. The embarkation process was frustrating, the desk clerks were all sat at their desks for a good 40 minutes having a good chin-wag before they even ... Read More
This was our first cruise with Cunard, we went along with friends for a 4 night jolly. The embarkation process was frustrating, the desk clerks were all sat at their desks for a good 40 minutes having a good chin-wag before they even started calling you up. We had waited for around 60 minutes already. However it's the first ship that I have been on where you can get in your cabin straight away when you board. The interiors at a glance are very grand, but if you look closer it's all a bit fake grand, with a hit of carnival poking through in certain areas. The ship is a work horse and is getting on a bit, but the trouble is they are not refreshing the make-up as often as they should. There were lots of activities on-board, a lot that didn't really appeal to us, the one we wanted to go to was over subscribed every day (planetarium) you would have though they would put the show on more than twice in one day....so you have to be up at the crack of dawn to go and get a ticket. We found the service very good in certain bars (Commodore Club) and lacking in others (Night Club) the service in the Restaurant was hit & miss, the food was quite nice but the portions a geared to someone with a bird like frame. (I know you can order more if you wish) Afternoon tea was not as grand as we expected, food was a little disappointing to say the least. Wi-Fi on-board is incredibly expensive and quite slow, if you do buy some minutes don't forget to type logoff.com in your browser or it will use it all up. The ships layout will not suit people who cant get around very well, yes there are lifts and ramps to every area, but unlike cruise ships they are not centred around the main atrium or specific deck. The night club is one of the designated smoking areas on this ship. (balcony inside) unfortunately the rooms extraction is not good enough in that anyone down stairs will inadvertently become a passive smoker, your clothes will reek of smoke, and if like me you are asthmatic its not a great environment to be in. Disembarkation was a breeze, off and in the car in 10 minutes. If any one was on this same cruise and wondered who was straightening the wall lamps up on the suite deck, it was me! Great grand old lady in need of some TLC. Read Less
Sail Date June 2015
We are a couple in our mid thirties who took a seven night cruise on the queen Victoria from Rome to Venice. This formed part of a wider European vacation. Overall we did enjoy our holiday but we wanted to make this review so passengers ... Read More
We are a couple in our mid thirties who took a seven night cruise on the queen Victoria from Rome to Venice. This formed part of a wider European vacation. Overall we did enjoy our holiday but we wanted to make this review so passengers can be informed as the queen Victoria is a different set up to other cruises. We were in a deluxe inside room on level 8. Perfect floor. One down from the buffet, pools and generally nicer to be higher up. The room was big, well serviced, of high quality and our deal came with a bottle of verve on arrival which was a lovely touch. The boat is very luxurious and has strict dress requirements. We attended the main restaurant on two nights, one formal, one not (both require a jacket). Although a lovely room the food was relatively cold and by way of example would you expect tinned pears in a pear and rocket salad in a five star restaurant? Advice.....if you can't get fresh pears don't make that salad. The room was understaffed with drinks taking a long time and although the food was nice it was not our scene. As a vegetarian I was offered a menu every day to choose from for the next night which was wonderful. But....after two nights we tried the buffet. Yes you collect your own food and the chairs aren't pretty but it's a five star buffet. Hot food, lots of choice and if you don't like the wealth of food on offer fresh pizza and pasta can be made to order. You don't go on a boat like that for pizza but we did have one one night when we didn't like the buffet choices and it was lovely. Best of all you can choose the time you eat dinner, go In normal clothes and it's quiet. Drink service is fast and easy. We spent a couple of nights watching the sunset whilst everyone else either ate in the first sitting of the posh restaurant or were getting blamed up for second sitting, it was magical. Pools are fine, busy though, chairs taken quickly on sea days so we sat at the tables, smoking side most people avoid but few smoke so it's nice and quiet. The age demographic is older, 60, 70s and the main conversation topic is boasting about the last cruise they went on. We felt quite looked down on by some, although some people were lovely. Mostly though if you can ignore people who think they are better than they actually are then it is fine. All the staff are lovely but these European destinations are packed with so many boats when you arrive you get no feel for the country. Souvenirs are tacky, crowds are awful. For that reason we would not go on another cruise until we have mobility issues. This cruise caters beautifully for the elderly. There is dancing, instrumentals, options to basically not walk at all. We only watched the comedian show who was good, otherwise we watched free movies in the room, as social areas you have to wear a jacket. Coffee card is a con for espresso drinkers, we were sold a free coffee with every ten.... Espresso is cheaper than milky coffees but counts for one use. We asked specifically when buying about espresso and this card was blatantly mis sold. Alcohol is very pricey. We had the soda package as we like soda water, costs 2.75 usd per glass otherwise. Spa is nice, has specials each day which are the best value, best value is on a port not a sea day. You have to pay 300usd to use part of the spa for 7 days.....all adds up so if you want all of the services book with someone who gives you what seems like too much on board credit but geez you need it just to have a normal holiday. We had booked one port excursion but cancelled as we didn't fancy going out anywhere with the people on the boat. No refund. Most ports you can do on your own anyway but I would suggest not booking as they don't offer refunds, In general if dressing up is your thing, you don't mind crowds and are either a bit full of your own importance of can ignore people who are its a nice cruise. Just expect extra costs. Read Less
Sail Date June 2015
I was on the Paul Gaugin while it was owned by Regent 10 years ago, and was very much looking forward to this cruise through wine country of Portugal, Spain and France. While the ship was beautiful, there was always something off with ... Read More
I was on the Paul Gaugin while it was owned by Regent 10 years ago, and was very much looking forward to this cruise through wine country of Portugal, Spain and France. While the ship was beautiful, there was always something off with the staff. They had procedures they had to follow. Their procedures were more important than ensuring that customers were put first. An example was one of the breakfasts in the buffet. I usually eat breakfast at the buffet on most cruises (I have been on over 30), as it is faster, the selection is vast and it starts earlier. To order anything not pre-made, the procedure is you must first select a table, then go on line and give your table number to those custom making food (like omelets) and they eventually bring it to you. I tried this twice, both times disaster. My omelet showed up 45 minutes after it was ordered, cold and my wife's never showed up. I had similar experience at the grill, they had a menu and whether you asked for it made a certain way or not, they made it per their procedure. Their procedure was that if you ordered a bacon burger (again with the table first rule), they were going to smother the burger with blue cheese whether you ordered It that way or not. Not a fan of blue cheese, I had to order a burger without bacon to get it without blue cheese. I only used the grill once (I often eat at the grill for lunch since it is lighter, their procedure was too much of a pain to live with). We had a penthouse, and while the butler was great, they were limited to what they were able to work with. On most ships, if I did not like the food at the restaurant, I could order from the specialty restaurants and have that food delivered to the cabin. However, that was not available, only the room service menu and the normal restaurant menu of the day. The cruise started out with a bit of a problem. The airline cancelled our flights, now this is not the cruise's fault but how they dealt with it clearly was. The airline redirected me to another city in Portugal, approximately 3 hours drive from Lisbon. I called the cruise before I left Newark, and they assured me they will have someone waiting for me in Porto. When I got to Porto, no sign of Regent, so at 9 AM Europe time, I called Regent. They told me they arranged a flight, but forgot to tell me the flight was 9 hours later. The airline staff was looking for ways to help, but Regent tied their hands (again, their blasted procedures). I called Regent several times (I should not have had to call them once), they assured me that they would have someone waiting for me in Lisbon. I had to call them again. They have a coffee shop on board, with limited hours (9 - 5), staffed by one person whose primary duty is to keep the coffee shop clean. When waiting to be served in the coffee shop, after approximately 30 minutes I gave up with the coffee shop. On other ships, I rather enjoyed sitting for a coffee in the middle of the day, however Regent's procedures (there we go again) took the enjoyment out of this as well. This was supposed to be a food and wine cruise, however there was not one cooking demonstration and the wine presentations were strictly tasting, no presentations. I truly enjoy when there is a personal touch provided to the specialty cruises. On this cruise, there was no personal touch at all. It seems that while the ship is up to the amenities expected of a luxury ship, the procedures imposed on Regent truly take away the luxury experience available from other cruise lines. I was not the only one noticing that something was off from the service category from Regent. I found the service somewhat on par with what I would expect from NCL, Royal Caribbean or Carnival, clearly not what I was expecting from a luxury cruise liner. Will I be back, definitely NO. Read Less
Sail Date May 2015
The cruise started very well with exceptional staff service at the Barcelona airport and transportation to the Viking Star. We even enjoyed the wait for our state room as we were treated to a great lunch on deck and the excellent onboard ... Read More
The cruise started very well with exceptional staff service at the Barcelona airport and transportation to the Viking Star. We even enjoyed the wait for our state room as we were treated to a great lunch on deck and the excellent onboard staff service started there. The Viking Star was spectacular and although there some glitches as we expected on an inaugral voyage, many of the problems were corrected or worked on quickly. We thoroughly enjoyed the ship from the size and it's handling in rougher seas. Electrical problems were ongoing however and was very disruptive for the passengers. The restaurants offered excellent selections and our favorite was the Italian restaurant . Many meals were also enjoyed on the deck with great food and excellent service. We did take advantage of room service some mornings and always had prompt service with well prepared and hot meals. The only issue with room service was trying to contact them. Work is needed in that area. QUESTION: Did anyone from Viking Cruises even look at the tours and the tour staff before we signed up for this great trip gone bad? Viking has always been fantastic in this area as we have experienced with their river cruises. A failing grade on excursions! Bus rides with no or little chance of disembarkment for touring and pictures was commonplace. Many of our guides did a great job but some were totally inept with one in London starting to argue with passengers as to why we could not extend our touring time to make up for the approx 2 1/2 hour delay in leaving the ship. In France, we were taken for a long bus ride to Honfluer only to board a not so nice tour boat and were taken through locks in the bay into the Seine where we proceeded up the river to see a bridge that the Star had already gone under. When our complaints got their attention, we were told that we would have to wait 1 hour to go through the locks and back to the port. When we finally did return, we decided that we would see this great village without the group as we had almost no time left. Our disembarkment in Bergen was a joke! We left the ship, drove 1/2 km to our hotel. We could not check in as it was approx 9:30 am and our bags were put in storage. However, it was pouring rain until early afternoon so we were left stranded in the hotel lobby. our room was ready at 3:00 pm.Ship staff told us not to join the Bergen tour our last day on the ship as there would be another the next day and we would be in town for the weekend. The next day we were told by Viking staff that there was no tour. We then found out later that in fact there had been a tour and had started while we were in the hotel trying to get our luggage put in storage. Total confusion continues! I did discuss the overall frustrations that we had experienced on the cruise with a Viking representative, Ms. Solveig Hendriksen,while at the hotel in Bergen. I said that I would offer my feedback to her when I returned home.I felt after our conversation that I would simply send my comments on the survey rather than a long drawn out report back to her. We also found out as we were leaving the ship that your customer service staff had submitted our credit card for payment using the wrong information on the expiry date. They apologized for their error and although our bank accepted the Viking charges, they shut down our credit card leaving us with difficulties that had to be worked out going forward on our post trip in Bergen and to Iceland. The Ocean cruise program needs work and we will not even consider sailing with you until we see that you get the problems corrected. Many of the problems with the ship, both large and small, can be overlooked to some point but the excursions are a major part of the trip and were not even close to satisfactory in many cases. We will consider continuing to use Viking on river cruises however we feel now that we will also look at the competition if necessary to get our value for the investment we will make. Read Less
Sail Date May 2015
We choose this cruise since it was the maiden voyage of Viking's first cruise ship. The moment we entered the stateroom I felt it was smaller than their advertised size. We have been on more than 15 cruises and I had a feel for the ... Read More
We choose this cruise since it was the maiden voyage of Viking's first cruise ship. The moment we entered the stateroom I felt it was smaller than their advertised size. We have been on more than 15 cruises and I had a feel for the sizes based of stated square footage. In our stateroom, 3020, two people could not pass between the wall and the bed at the same time and you had to move the table in order to sit in the chair at the desk. There were only 3 drawers in the stateroom and we were here for 50 days. I was convinced that the stateroom was not as large as advertised so first chance I got I bought a carpenter's rule in port and measured our stateroom. The total area including the balcony is 248 square feet versus their advertised area of 270 square feet. I submit that this is a significant difference. The word approximate cannot be used to justify this difference. After returning from the cruise I wrote to Viking and included a drawing showing the actual dimensions of the cabin. I expected some compensation for their miss representation. After 3 more letters they finally called me and stated that they measured the cabin in accordance with industries standards. This is a load of bull since industry standards are to lie to passengers. Read Less
Sail Date April 2015

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