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231 Europe - All Luxury Cruise Reviews

This was our first cruise and we were not dissapointed. We didn't know anyone who had sailed with Cunard and did not think their description of cruises they had been on were for us (not into water slides rock climbing or hundreds of ... Read More
This was our first cruise and we were not dissapointed. We didn't know anyone who had sailed with Cunard and did not think their description of cruises they had been on were for us (not into water slides rock climbing or hundreds of screaming kids nor does a river cruise sound appealing....... ) so we did lots and lots of research on line. Mostly coming back to Cruise Critic and YouTube!!! So, we sort of knew what to expect, we are by no means old (mid 50's) and knew by now there'd be lots of folk much much older than us but this was our choice anyway. All these reviewers who appeared to have been shocked and horrified to discover this once on board have only themselves to blame. Research people, research. We had a balcony room mid ships on deck 5 which was good for crossing bay of Biscay. ........ Not noisy, not too hot, we weren't kept awake by anything or anyone. There was a low hum which only served to rock you to sleep but guess what? It's a ship. It has an engine. It's the thing that is taking us to our ports of call. Please don't tell me there isn't noise in a hotel (kitchens, lifts, doors banging, stilettos on marble floors you get the picture.) The food choice was excellent but we only went to the buffet for a snack or ice cream as we wanted to take advantage of the fine and efficient service on offer in the restaurants. So those who moaned about the busy Lido, you had a choice! Evenings were great I personally loved dressing up cos I don't get the chance at home but again you had a choice and there are plenty of places to go if you didn't want to. Of course there were times when a table had to be shared with fellow passengers the alternative was to stand up all night. You can always ignore them. The wine was pricey and I agree Cunard should really not be charging nearly 40 dollars for what is their house wine. our sommelier Markos was amazing and he made our night with his witty banter (all appropriate of course) and whether we had drinks or not engaged with us anyway. The waitering staff were quick efficient and had memories like you wouldn't believe. There was just the right balance of friendliness with professionalism. Wrapping up now before you fall asleep, decor, wonderful, classy ambience, great entertainment worthy of the West End, loads of bar areas to hide away if you want, plenty of room on deck to do likewise. Cleanliness standards one of the best I've seen. Are the soft furnishings getting a bit frayed..... Yes but the QE is due a re fit in 2018. All staff were smart friendly and couldn't do enough no matter how much some passengers whinged or complained Read Less
Sail Date October 2016
I noticed an advert for the Crystal Esprit in a publication from our Travel Agent and it fitted in perfectly with other travel plans. The yacht has been fully refurbished and it's all SOTA in every way. The cabins are beautiful and ... Read More
I noticed an advert for the Crystal Esprit in a publication from our Travel Agent and it fitted in perfectly with other travel plans. The yacht has been fully refurbished and it's all SOTA in every way. The cabins are beautiful and every luxury is catered for. The beds and pillows are divine and the bathrooms are large and well-equipped. Great shower! There is an Michelin-star chef on board - Rainer Buss - who oversaw every plate that left the kitchen. The presentation, variety, flavours, and portions were perfect. The wines were good and the table service was efficient and friendly. Every crew member was pleasant and cheerful - always a smile and a greeting. The Patio cafe for a light location for breakfast and lunch. The Yacht Club dining room was low lit and pleasant place to dine. The Cove Bar was a comfortable place to read during the day and have a drink in the evening. Our chef brought around delicious canapés each evening - perfect. We were treated to champagne and caviar on the penultimate evening of the cruise. Deck 5 - Sun deck was well equipped and there was plenty of seating for evening drinks as well as lounging during the day. The bar was always ready to serve everything from coffee to cocktails and you could even have an early snack up there. The ports visited were all interesting and without exception the guides on the tours were knowledgeable and entertaining. Our one complaint was the air conditioning on board - in the cabin particularly - it was cold and there was no temperature control. We asked for the fan to be turned down to make it bearable. We escaped to the Cove Bar where it was warm if we wanted to read as it was too cold anywhere in the cabin but in bed under the doona. The Patio cafe had an automatic door and this had a life of its own on chilly mornings - opening and closing and freezing those having breakfast. Read Less
Sail Date October 2016
This was our 9th cruise with Cunard and 6th on the QE. Occasionally Cunard lets us down where elements of Carnivalisation become all too apparent; sometimes the service lacks the finesse I would expect; occasionally a member of staff ... Read More
This was our 9th cruise with Cunard and 6th on the QE. Occasionally Cunard lets us down where elements of Carnivalisation become all too apparent; sometimes the service lacks the finesse I would expect; occasionally a member of staff isn’t quite as well trained as I would hope. However, most of the time Cunard get it right and occasionally perfect. After boarding the ship we quickly felt like Cunard had read our minds and solved many of the little niggles we had had previously. On this short voyage we experienced excellent service, very good food and a chance to relax. From booking through to disembarkation, with only minor exceptions, the service was polite and almost flawless. My prepaid on board credit was on my account straight away; our room steward was faultless and our waiter at dinner in the Britannia Club was exceptional (normally works in the Grills). The purser's desk staff were polite, efficient and helpful. Shortly after boarding (which was immediate and efficient, and before 12pm), we received complimentary champagne, strawberries and gourmet canapés as a gift from Cunard Customer Services; I am still not sure why we got these but I suspect it was as we had just booked our honeymoon on QM2 for 2018. Whatever it was for, it was a very nice touch. We noticed a few changes such as an improved Veuve Cliquot champagne menu in the Midship’s Bar with the addition of a champagne tasting where you can buy 3 small glasses of various champagnes including La Grande Dame for $25 per person, served with strawberries and canapés. Caviar was also available but was not presented as described and I’m convinced there was not 50 grams as there should’ve been. Reasonable value at $60 had it been presented a little better with blinis and garnish; not the melba toast we received. We ate in the Verandah twice and the food was exceptional; during a voyage last year it was not as good as it normally is, but was back on form this time. The service was also spot on and the Maitre'D superb and helpful. We encountered some new standard Britannia menus too but also many that we have seen before; some are getting a little repetitive but are still very good. The Britannia Club a la carte menu is improved from what I remember; it is a little larger with a more interesting variety: a very good compromise between Britannia and the Grills. We also ate in the Lido a couple of times and were quite impressed with the standard and variety, and the addition of plentiful smoked salmon which is always welcome. Service generally was very good; the staff were very polite and helpful and our waiter at dinner had a wonderful sense of humour. An exception is that the service in the Commodore Club continues to be a little slow, however there do appear to be more staff than previous cruises so Cunard may have listened to feedback here. However the selection of canapés, hot and cold, served with drinks are worth waiting for. I also enjoyed trying a variety of new cocktails and softails. The on deck drinks service was a little slow too, ordering a drink from the hot tubs can only be described as painful. The overall ambience of the ship was wonderful as always, with most people adhering to the dress code. The harpist, violinists and pianists were wonderful and elevated the ambience further. The world club party was very good too, an excellent variety of complimentary drinks and canapés and a great Captain with a sense of humour. We made use of the complimentary wine tasting for World Club members. The 4 wines tried were very interesting and it didn’t just feel like they were trying to sell us the wines. The sommeliers hosting the event were for the most part polite and knowledgeable. I shall certainly attend another wine tasting. I didn’t like how we had to wash our glasses in between each wine and couldn’t have a fresh glass; there were only 4 wines after all. The ship is in a very good state of repair and it appears maintenance is taken seriously with a rigorous routine for touching up wear and tear. Finally, the weather deserves a mention. Not within Cunard’s control of course, but the combination of excellent weather, good service, good food and picturesque locations made for a handful of perfect moments (and photographs to remember them by). The Ports of Call: Vigo - A pleasant surprise. We went for a walk to the top of the hill and the castle remains. Some wonderful panaromic views can be enjoyed from here. Lisbon - Keep your hands in your pockets and don't stop moving. We took an excursion here to the lovely walled town of Obidos; this was quite good although the guide on the coach was a little boring. Was very busy initially which wasn't great but it soon quietened down and was a beautiful place. We walked the town walls, again offering great views, and visited an shop selling a large selection of wines and spirits offering free samples (always good). We tried a very interesting local gin. Now for Lisbon itself. In the afternoon we walked down to Black Horse Square. Within the space of 15 minutes walking around the square and up the main road from there we were approached no less than 6 times by arab-looking men trying to sell us drugs; we soon realised this was likely a distraction to pick pocket. Thankfully we had our hands in our pockets. Whenever we stopped we were approached and it became quite scary. We decided to quickly return to the safe haven of the ship. Lisbon itself does look very nice from a distance, maybe an organised tour next time. Porto - A Cultural Gem Much better than Lisbon; again we took an interesting tour here visiting the cathedral, stock exchange palace and a port wine cellar with a port tasting. Very well presented with an excellent tour guide and quite good value. Porto felt much safer than Lisbon. An interesting history and charming place to explore. Cherbourg - It is what it is. A good base to explore northern France. We hired a car and drove to the Normandy beaches and American Cemetery. Easy to do a good round-trip in 4-5 hours without being hurried as you tend to be on ships tours. Overall, I am very happy with this cruise. The whole experience was wonderful and I was sad to disembark. I am very much looking forward to my next Cunard cruise, particularly on Queen Elizabeth. Please read my other reviews from previous cruises for a more comprehensive reviews of the ship; its decor etc. Read Less
Sail Date September 2016
The ship itself is well appointed and very well run. The food is VERY good....no question. There are 4 specialty restaurants on board. Red Ginger and Jacques are excellent, the Italian was ok and Polo was just ok. Our cabin was ... Read More
The ship itself is well appointed and very well run. The food is VERY good....no question. There are 4 specialty restaurants on board. Red Ginger and Jacques are excellent, the Italian was ok and Polo was just ok. Our cabin was quite comfortable...good closet and storage. Bathroom was great. Terrific storage!! Good tub. Shower stall was too short for my very tall husband, 6'5", but he could shower in tub with the hand shower. The service was so good. Our "valet" David was personable, efficient and professional. Amazing how fast and well the AM cleanup takes place. The internet service is TERRIBLE: only one of us at a time could use it, very slow, spotty reception and difficult to get on. So mush so, that a visit to the business center where the internet help is located, had 40 people on the sign up sheet, on the second day worse on the first! But, the excursions were not good, and expensive. Even worse, one excursion, the one to the St Emillion region, and one of the reasons I booked this cruise, was cancelled....a few days before the cruise....and we only found out after several phone calls when we were unable to sign up online . When I say the excursions were not good, an example: an excursion to Bordeaux. We were taken to a vineyard by bus with a local guide to give back round. The vineyard and tasting was quite good. Then we were dropped in Bordeaux for 3 hours and told to "explore" on our own. Disappointing. Amsterdam and Barcelona (our last stop) were both delightful cities and well worth stopping over in. We spent 3 days in each. Embarkation and disembarkation went smoothly. Long line for cabs in Barcelona but the wait went quickly, 15-20 minutes. Next time I would book a car through my hotel. Read Less
Sail Date September 2016
Chose this to enjoy exceptional comforts of cruise and learning excursions. Returned to Uniworld again in 2016 following MOST satisfactory and satisfying 2015 Paris/Normandy cruise (to celebrate 50th wedding anniversary). Physical ... Read More
Chose this to enjoy exceptional comforts of cruise and learning excursions. Returned to Uniworld again in 2016 following MOST satisfactory and satisfying 2015 Paris/Normandy cruise (to celebrate 50th wedding anniversary). Physical comforts were most satisfactory; service was exceptional, first class; food was outstanding; excursion guides and hosts were awesome!!! Both cruises, trips. It really is refreshing, relaxing, "freeing" to simply unpack and put your clothes in one closet for several days and let them follow you to numerous ports and land excursions with very knowledgeable, most cordial, patient and personable local guides and be continually welcomed and pampered by quality on board staff. And, the pre and post cruise experiences were comparable quality too. It was comforting to experience safety as foremost (but handled seamlessly) and for all activities, events, actions to occur on schedule. Uniworld even arranged to have, provide my favorite bourbon and were continually aware of and unobtrusively assisted with (vegetarian) diet foods. We will enjoy other river cruises with Uniworld! Again, the Uniworld team (ie: people) are OUTSTANDING! Read Less
Sail Date September 2016
Let me start by saying that Crystal advertised this cruise as a 6 star experience.We were not disappointed.Fantastic in every way possible.If I could give 7 stars, I would!! My wife and I were looking for an upscale river cruise to ... Read More
Let me start by saying that Crystal advertised this cruise as a 6 star experience.We were not disappointed.Fantastic in every way possible.If I could give 7 stars, I would!! My wife and I were looking for an upscale river cruise to celebrate being empty nesters.Everything about this cruise was exceptional.Embarkation was a breeze.As we entered the ship you could see the beautifully appointed foyer. We were taken to our cabin immediately where we met Roman,our incredible butler who opened champagne and attended to our every need.He filled our room daily with fresh bottled water, Austrian and Czech beers and wine as well as the premium liquor of our choice.We quickly became great friends. The dining was incredible from sumptuous breakfasts, gourmet lunches,and the finest dinner cuisine you could imagine.Not to mention, continuous daily spreads of fine italian meets,cheeses,pastries etc.the cocktail lounge at night was a hit for all with entertainment by Mark Farris on piano who knew everyones name on the ship by the second night.He was superb. Our cabin was beautifully appointed with kingsize bed , a large walk-in shower and a heated toilet seat!Everything in the room could be controlled by your own personal ipad at the bedside. The shore excursions provided in all ports were mostly complimentary and were fascinating with wonderful tour guides.We did pay extra for an evening cruise on the ships 32 foot speedboat withe Bela the captain.Seeing the city on Budapest lit up at night on the Danube was phenomenal.Speaking of the crew,the service was as first class as it could be.From waiters,bartenders,and cruise directors; everyone was so friendly.The captain would take us the the pilothouse and answer any questions we had. When it comes to being all inclusive,Crystal doesn't miss a thing. We wanted for nothing.This was indeed better than we could have ever dreamed of.Hats off to Crystal;they got it right Read Less
Sail Date September 2016
After more than a dozen previous cruises on the Wind Surf, this was our first ever back to back cruise. The first leg was Edinburgh to Dubln, visiting many smaller ports in the British Isles, followed by Dublin to Lisbon, visiting the ... Read More
After more than a dozen previous cruises on the Wind Surf, this was our first ever back to back cruise. The first leg was Edinburgh to Dubln, visiting many smaller ports in the British Isles, followed by Dublin to Lisbon, visiting the Scylli Isles, France, Spain, and Portugal. It was also our first booking in a suite, a definite upgrade from the regular cabin. Having access to two separate baths and two separate closets, was much appreciated. The spacious sitting area was also nice, as we were traveling with friends. Windstar was also gracious enough to comp us for the laundry package for our second voyage, which was a real treat. No more rinsing out underwear in the sink! I learned later that Windstar often does this for back to back cruisers. Thank you, Windstar! During our stay in Dublin, we booked the excursion to the Guinness Museum, which was a real treat. The museum is housed in a huge converted warehouse, which is worth a visit unto itself. There are 5 stories of exhibits, showing the brand's celebrated history, the unique brewing process, the equipment and technology, advertising campaigns, and finally, a pint of Guinness in the Sky Bar, with a panoramic view of Dublin. After dropping off all the other passengers at their hotels, the bus took us back to the ship, and we got back in time for a late lunch. Our first stop was in Waterford, followed by the Scylli Isles, where we had a real treat. Prince William spent many vacations there as a child, and he and Kate happened to be there for a Royal tour. So they came out to the Wind Surf in their Royal launch, and gave us a wave as they motored by! All the Wind Surf passengers were lining the rails, cheering, waving and snapping photos. During those first few days of the cruise we also had some other VIP's on board, new Windstar President John Delaney and Vice President Doug Santoni. I took the opportunity to introduce myself, and found them both to be highly engaging, and interested in my opinions and experiences, especially about my 3 cruises on the Wind Surf's sister ship, the Club Med 1. After our first conversation, Mr. Delaney set aside another hour in his busy schedule for a more in-depth meeting. He has big plans for Windstar, mostly focusing on ways to improve the cruising experience. Bravo! On our cruise, very much like many others I have been on, almost 50% of the passengers were Yacht Club members, including one passenger with almost 40 previous cruises, going back to the late, great Wind Song. Windstar must be doing some things REALLY well to earn that kind of loyalty. Lately I have seen some less than glowing Cruise Critic reviews, almost always from first-timers who apparently expect white glove table service, and caviar in the hot tubs. I prefer the warm personal service from crew and staff who not only welcome me back, but remember my name. The true stars of the ship are the officers, especially Hotel Manager Nick Bulger, and the fantastic team of Steve and Amanda Millar. We have already booked our next cruise in February to Costa RIca and the Panama Canal, where we join President John Delaney for the "Presidents" cruise. Then next October, we will be back on the Wind Surf to visit the Canary Islands. Join us! Read Less
Sail Date September 2016
The very best of everything with the most efficient service and varied menu of any cruise we've taken including viking river cruise. Perfect amount of passengers at 300, kind and attentive staff, free coffee, soft drinks, bottled ... Read More
The very best of everything with the most efficient service and varied menu of any cruise we've taken including viking river cruise. Perfect amount of passengers at 300, kind and attentive staff, free coffee, soft drinks, bottled water, wine and beer with dinner. The most attentive escorts at the different ports even movies and tv series in the cabin tv for down time. Heavenly beds and pillows. Fabulous food. Even the smorgasbord had an outstanding array from sea food appetizers, a different soup and individually made pasta every night, fabulous ice cream and gelotti including sugar free desserts. PERFECT ARRANGEMENTS TO MEET OUR PLANE AND ESCORT US TO AND FROM SHIP WITH SPECIAL ATTENTION TO HAVING OUR LUGGAGE WHERE IT BELONGED Our air connections got us in late and they had dinner and horsdoerves in our room waiting with a bottle of wine. ONE WORD TO SUM UP FABULOUS THEY THOUGHT OF EVERYTHING Read Less
Sail Date August 2016
Viking Homelands cruise; It was wonderful. However some of the shore excursions need to be replaced. In Stockholm, for instance, a trip to the Nordic Museum, would have been nice to see. (We went there on our own time). Please ... Read More
Viking Homelands cruise; It was wonderful. However some of the shore excursions need to be replaced. In Stockholm, for instance, a trip to the Nordic Museum, would have been nice to see. (We went there on our own time). Please consider adding this excursion. I loved the on-board $250 credit. I used it toward 2 session of massage in your Spa.. Lots of choices/locations for lunch and fine dining, also. Consider elimination the pool on deck 7 dining area. Additional seating would be nice. Also, tour guide need to be authorized to give guests at least 15 minutes for shopping in museum stores. Those books about the site you've just toured make terrific reading material once a traveler returns home. Photos and in-depth descriptions! The guides did not have a spare minute to the assigned excursion schedule!!! The ship was beautiful, service was great, and the food was delicious!!! Read Less
Sail Date August 2016
Our fourth voyage on Marina. We love the ship, small enough to feel comfortable with gourmet food. We felt the food was better than our last cruise 2 years ago. This time we had a penthouse suite which was quite comfortable especially the ... Read More
Our fourth voyage on Marina. We love the ship, small enough to feel comfortable with gourmet food. We felt the food was better than our last cruise 2 years ago. This time we had a penthouse suite which was quite comfortable especially the walk in closet and the ability to obtain almost any dining reservation that we wanted. Afternoon tea was excellent. The ports were all quite interesting and the excursions were varied. One of us did the ocean sailing excursion which was an exceptional experience. The only negative was that the entertainment was mediocre but apparently that will be changing in near future, according to the cruise director. The crew for the most part were friendly and catered to our requests. They went out of the way to ensure that if the food was not up to expectations they would replace it. We will be back again in the future. Read Less
Sail Date August 2016
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours ... Read More
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours accessories – soft lights - Art and modern decoration. Announced as the "Most Luxurious Ship Ever Built," there's no doubt about this. All public areas, lounges and bars are very spacious now compared to the Mariner or Voyager, even the restaurants are much bigger than on the Mariner, example the Prime 7 is 2 times bigger and ends up at the back of the ship, the same size for the new Chartreuse restaurant, both are on deck 10 with big windows. There is no longer a terrace or Horizon lounge at the back but a Meridian lounge on deck 5 across the cafeteria. Many different kind of cabins in size and lay out , also much more bigger suites. Our cabin was on deck 9 at the back between the Master corner suites, this was a little mistake since this is a very small and long cabin that is announced as a “ deluxe suite “ like at the other ships but it’s a lot smaller , a smaller bed , the panel at the terrace cuts the ocean view off when sitting or view from inside , it was not what we expected as a “deluxe” on the Mariner. We have booked this cruise right away at the first announcement with priority for Platinum members and we could only choose between a few cabins available, finally it was very strange to see that there are so many employees from Intl. travel agents on board for half segment and the from the start in Monaco instead of more long time regent customers . The whole staff was very helpful and even sometimes even more than just friendly. On board: Captain Stan , Ray Solaire - Frank Galzy - Katja Bross , Gudrun Werner and a lot of other experienced crew we know from the other Regent ships. Food and service was excellent in every restaurant, the new Asian type Pacific Rim restaurant was a great new experience, we love it. Service & food in all the restaurants was outstanding and never had to wait long for meals , the contrary , sometimes a bit too fast for us. The SPA is just one of a kind even not talking about the GYM. All offices are open desk type located together on deck 5 , include the Spa and the theatre it’s all very convenient. Final conclusion is , they have learned a lot from their other ships and feedback from clients to make now just the best ship. Someone on this forum was saying that the carpets are already weird out but that is not truth , we thought at first the same but the carpet is designed that way , it’s an overflow from the rose colour towards the side that gives that “ old look “ Any negative points , yes a few like on every new ship. Some problems with our balcony and safe box door but it has been always fixed right away and always a bit later a call from the reception to double check if the job was solved . At the Aft elevators on deck 5 there is not enough room for wheel chairs to move around due to the stairs & handrails close by. Many dead corners in the Constellation theatre , mainly when at the balcony , the stairs on the theatre lower level are dangerous and need more light or again a slope . The outside part in the theatre was always freezing cold, at one time we really had to leave the show for it . Senior staff told us that the ship will be in the dry-dock before heading to the US in order to fix a lot of mistakes made by the builders since experienced staff had no saying in it beforehand , sure they have a priority list ready. The Broadway type entertainment was not to level par, too much “ cold “cabaret dancing and nothing outstanding, the show and the singing from our Cruise director Ray was as always very good. Read Less
Sail Date August 2016
We are seasoned travelers and we have sailed on Seaborn, Oceana, Azamara , Princess , Dysney and Royal Carribean. This time we chose the Silversea to celebrate our 35th anniversary . We are very dissatisfied, but let's start with ... Read More
We are seasoned travelers and we have sailed on Seaborn, Oceana, Azamara , Princess , Dysney and Royal Carribean. This time we chose the Silversea to celebrate our 35th anniversary . We are very dissatisfied, but let's start with good points first. Midship veranda cabin was spacious and comfortable though the furniture was scratched and showed wear and tear signs. Bed was comfortable, linen clean, butler and suite attendant were good. Specialty restaurant Le Champagne was outstanding and breakfast and lunch had many good choices. The dinners in the complimentary restaurants were not so good! It took about 2.5 hours due to a slow service, in the main dining and in La Terrace the food was either over cooked or undercooked and mostly tasteless. The Grill was good but very hard to get the reservations. In the bars and common areas the drinks are served without the coasters or napkins all the time and the condensed water driped on the outfit. No staws for the drinks as well. When I initially enquired at the customer service about the choice of alcoholic beverages, I was told they have Remy Martin VSOP and Courvasier VSOP as a standard. When we boarded only VS was available and the complimentary wine selection was very cheap 2016 2015 bottles. The food and beverage manager initially mislead us by stating the ship has the selection of VSOP but later acknowledged that they did not get any with our sailing. Let me say several words about the food and beverage manager. On our sailing he had his wife vacationing with him and she was mostly by his side. So when you approach him during the cruise she would appear by his side, introduce herself and join the conversation, which I think is inappropriate when you are discussing issues related to the problems with service, since she is not the staff member but just the family member of the staff! On one occasion when Food and Beverage manager was standing in his uniform at the entrance of the main dining room as if he was greeting people and I asked him if the promised VSOP was available, he very rudely informed me that I was Always demanding something which I was not entitled to(standard VSOP according to Silversea customer service written response ), informed that HE WAS HAVING DINNER WITH HIS WIFE and HE WAS ENTITLED TO IT! And informed me that I was interrupting his dinner! My new friend from the cruise was standing by and we both were lost for words. Needles to say I have not heard any greeting from him to the rest of the cruise only angry glares were pointed in my direction! No other beverages of similar quality were offered. Cruise director just verbally appologised that it's not available and that was it. It's not my place to judge, it's just my personal opinion but I think if the food and beverage manager paid more attention to which beverages arrive on board, what is food quality in the main dining and how are the drinks served at the bars instead of personal matters the cruise customers who ultimately pay his salary would have more enjoyable voyage. The Albany Blue eye lagoon tour was a total disaster according to everybody and our lives were seriously endangered on that excursion! (Have pictures and eyewitnesses to prove!) shame! I did submit the formal complaint to Silversea but have not heard from them until my wonderful agent from Vacations to Go contacted them on multiple times. The guest service manager from the headquarters appologised and that was nice, but I am still waiting to hear more. So if you really are looking for a luxury cruise consider your options carefully. Read Less
Sail Date August 2016
The ports in Western-Europe were very interesting and the renowed small ship OCEANIA SIRENA had the opportunity to reach also smaller unknown ports in the best time for travelling into this Region - in August! Because we are cruisers ... Read More
The ports in Western-Europe were very interesting and the renowed small ship OCEANIA SIRENA had the opportunity to reach also smaller unknown ports in the best time for travelling into this Region - in August! Because we are cruisers who prefer higher temperatures on a cruiseship for using the pooldeck and the balcony! In summary the different Dining-Options were excellent with an excellent Italian chief officer for food Mario - we preferred the Terrace Cafe because of the Lobster and the Fresh Fish on the Grill - the Jacques for Lunch was also great - only in the Aisan Red Ginger the food was better on Riviera but on Sirena the restaurant is better placed! Overall the staff was friendly and well trained - the Captain Ressa with his officers was very often seen in the public places and we are sure we will come back on OCEANIA because we love this cruiseline with all their amenities! The shore excursions we cannot comment because we did it for ourselves! Read Less
Sail Date August 2016
We are a party of 6 and have just spent a week on Azamara Journey from 02/08/2016, sailing from Venice to Rome via Croatia, Montenegro, Corfu and Sicily. The refurbishment of Azamara Journey in January 2016 does not hide the age of the ... Read More
We are a party of 6 and have just spent a week on Azamara Journey from 02/08/2016, sailing from Venice to Rome via Croatia, Montenegro, Corfu and Sicily. The refurbishment of Azamara Journey in January 2016 does not hide the age of the ship, but it does make it a pleasant combination of nostalgic, old ship elegance and contemporary touches and convenience. Save for one issue (see the cabin review below) we had an enjoyable cruise. The crew were fantastic. They could not have been more helpful or concerned for their passengers. Our group ranged in age from 17 to 79 years. The older (50+) members of our group were representative of the majority of passengers and enjoyed the ship. We would counsel against taking children on this ship. Young children are not really tolerated (there were several reminders issued to keep them in check) and our 17 and 19 year olds found the ship too small and very dull. The itinerary suited us on this occasion. We were expertly tendered into 4 out of 6 ports in the lifeboats. The organised excursions seemed typically expensive and there were not that many of them. That said, we were happy with being tendered into most ports and exploring on or own. The on-board shops are small and are not a big feature of the Journey and whilst they did hold the usual "not-to-be-missed blow out stock clearance" sale, the range and quality of the goods on offer were disappointing. The main evening entertainment takes place in a cabaret lounge and is only OK. The public areas are very quiet indeed after about 10.30pm. However, we made our own fun as a group and enjoyed playing cards by electric candlelight when they switched off the other lighting in the card room at 10.30pm! The cost-inclusive arrangements for food and drink were welcome and refreshing. The food was fine, but not fine dining. We dined in all of the eateries on the ship, including both speciality restaurants. We would recommend Prime C, which was a cut above the rest. A hint in relation to "White Night" on the pool deck - if you go to this, go early, as the barbeque is great, but it is chaotic and there is nothing like enough seating available. So, all in all, for passengers who can either make their own entertainment or for passengers who prefer a gentle, restful experience, the Journey is great. However, see our comments on cabins 6057 and 6059. Read Less
Sail Date August 2016
We enjoyed our impeccably clean modern cabins which were tastefully furnished and very comfortable. The bed was excellent. The ship offers a tremendous amount of enjoyable space throughout, a place for every mood, time of day, desire for ... Read More
We enjoyed our impeccably clean modern cabins which were tastefully furnished and very comfortable. The bed was excellent. The ship offers a tremendous amount of enjoyable space throughout, a place for every mood, time of day, desire for privacy or company. The food was excellent in all dining facillities, consistently fresh and of high quality. The Italian restaurant really stands out! Viking staff was very friendly, helpful and always capable. We much enjoyed being mostly in rather casual attire on a ship which offers room for every taste and fashion. On this trip we visited (or sampled) many countries from Norway to Athens, Greece. All excursions were well organized, enjoyable and informative. We probably 'overbooked' on this first cruise and will take it a little easier next time. Our airport pickup and dropoff was flawless. Viking was a really great overall experience. Our next Viking cruise in the West Indies is already booked. Go if you can! Read Less
Sail Date August 2016
We chose this cruise due to an email we got from Viking with a special offer price. We were escorted from the airport in Bergen with plenty of Viking staff in attendance. The weather in Bergen was normal rain. We were taken to the ... Read More
We chose this cruise due to an email we got from Viking with a special offer price. We were escorted from the airport in Bergen with plenty of Viking staff in attendance. The weather in Bergen was normal rain. We were taken to the ship and the registration process was very quick with your passport being scanned as well as your credit card this gave the picture for your cruise card. That was it your cards was passed to you. We boarded the ship through security and cards scanned as normal we had the normal champagne on arrival and were greeted by the cruise director. We were early approx 1200hrs our stateroom was not available until 1400 hrs.We explored the immediate area and it was very comfortable and bright and airy. Our first problem was on the first day we ordered a drink you just quote your stateroom number and the waiter has a smartphone which shows your photo my picture did not work so we had to go to guest services who then took the photo again and added this to our stateroom account. But over the next 14 days the system was showing two photos of my wife but not me. We contacted guest relations twice more who assured us the problem was fixed but it wasn't nor did they remove the second photo of my wife. So each time we ordered a drink there was a hesitation by the staff. So moving on from this we entered our stateroom at 1400hrs and we were impressed to see our luggage waiting for us. The staterooms are a good size with a nice decor. The bathroom is very nice with a heated floor. A good sized shower cubicle with a glass door. Plenty of storage in the bathroom for all your normal items. We unpacked and had plenty of storage for hanging in the wardrobe but there is a lack of drawer space. On the bedside cabinets there was power points and USB sockets but these were not working and it would be another week before these were changed and we then had power on these cabinets. There is a seating area with coffee table. Dressing table and chair with power points and a mini bar stocked with soft drinks and two mini chocolate bars. These were topped up each day. There was a coffee making machine but nowhere to make tea. No tea bags and no way to boil water. I know some of these machines can make tea so I sent a request on your first day to guest service but never got a reply. So Coffee but NO TEA The TV was good and the reception was very good and good easy interactive connections with a separate tab for the olympics. There was also a good hair dryer and a pair on small binoculars which were good. Normal size balcony with two upright chairs I thought the table was perhaps a little to big for the space. The free wifi was excellent even at sea. This is the best wifi we have had at sea When we got going on the second night we found a lot of vibration in the stateroom. We know you get some shuddering in bad weather we have been on 18+ cruises on larger and smaller ocean going ships. This was a vibration even when the sea was calm it was like something was out of balance. So I can't say we had good sleep it did disturbed it. We did have an engine problem later on I don't know if this issue was related. The ship it self is very light and plenty of space it never seemed crowded. We visited the cafe which was very good and there were plenty of good views being on deck 7 and in good weather you could eat outside and watch the sun set. The food quality and service was excellent we visited for breakfast and some evening meals. There is also the restaurant on deck 2 the decor is nice but it was always busy in the evening and very noisey. The service did not seem as good in here. We had a table for two and every time one person is left looking at a wall and the other person could view the room. We went here twice but did not enjoy the experience. There are two speciality restaurant with no cover charge we visited these 5 times in the cruise and the food again was excellent. The service was a bit patchy at times. We enjoyed eating in the cafe in the evening especially when we got to the med as we could sit outside and it never Got to busy. The entertainment team was a troupe of 8 plus the cruise director and these were very talented and put on some great shows. The scenery is all done by a screen at the back of the stage so the sound and visual side were fab. We had an engine problem on the ship which meant we missed Athens as an overnight stop which meant we had an extra night at sea so Heather Clancy put on a one man show. She was excellent sometimes singing to background music others she was supported by the band who were 5** these guys had a huge repertoire of music they had two singers a key board player who also played the trumpet, a drumber and two guitars. The Waite staff and state room attendants were all excellent they all seemed happy in there work and tried to remember your name. In all a good cruise in a beautiful ship most of the time it was excellent but I am sure they can sort out the few issues it will soon be 5*. Read Less
Sail Date July 2016
Just returned from Viking Sea from Bergen to Athens (repositioning cruise). First of all can I say ive been on 24 cruises on mainly Celebrity but also Cunard, Azamara, Royal Caribean and P and O. This was by far the nicest ship for ... Read More
Just returned from Viking Sea from Bergen to Athens (repositioning cruise). First of all can I say ive been on 24 cruises on mainly Celebrity but also Cunard, Azamara, Royal Caribean and P and O. This was by far the nicest ship for décor Ive ever been on. The simple modern design of all the public areas . The clean colours and the furniture was totally my taste. The staff were incredible from top to bottom (apart from the incredibly false and annoying Cruise Director). Nothing was too much much hassle and there was no stuck up aloofness that you get on Cunard. We had the best meals we have ever had on a cruise ship (or off for that matter). The quality of the food and the incuded wine was top notch. As the ship was underoccupied by nearly 300 there was never any problems getting in to the optional restaurants and we spent many a lovely night experiencing the wine pairing with the set meals in the ‘Chefs table’ with the friendly maitre d’ Michael Everything was totally relaxed and chilled. The Spa blew any other spa at sea out the water. Fabulous. From the snow room to the pool, the facilities were incredible. Other mentions are the IT. From the smooth checking in without paper tickets to the screens throughout the ship that you could interatc to get menus or event of the day up to the ordering of meals and drinks with the waiters handheld phones. Everything worked very well. Just the fact that you had unlimited free wifi made a massive difference to the experience. Note to other cruise companies: Viking give free wifi to all their staff. This makes a massive difference in their interactions with theier families back home and we could see the difference in temperament between the staff on Viking and any other ship weve ever been on. They actually liked working for Viking and the turnover of staff was a lot lower than any other lines. There are small flaws of course as a new ship. One of the thrusters broke down in Malta and we were delayed by nearly 12 hours while they flew someone in to fix it. This unfortunately meant we missed a whole day in Athens and only got into Pireous late at night in time to catch the flights home the next morning. This did put a dampener on the trip but im sure Viking will be compensating us all generously. The entertainment stopped at midnight because of the mixture of age group and the fact that staterooms were above the nightclub. The shows were actually quite good for such a small ship and again the use of the technology was very well implemented, especially with the 'James Bond' show. In conclusion Viking arent the cheapest BUT they are the Best and the most value for money when you take the free excursions, drinks with meals, wifi, gratuities, service and the quality of the meals. We will be back! Read Less
Sail Date July 2016
We chose this cruise because of the number of ports. Started in Bergen, Norway and ended in Athens, Greece. This was our first ocean cruise and it was fantastic. The ship accommodated around 930 passengers, our cruise had a little over ... Read More
We chose this cruise because of the number of ports. Started in Bergen, Norway and ended in Athens, Greece. This was our first ocean cruise and it was fantastic. The ship accommodated around 930 passengers, our cruise had a little over 700 passengers, but it never felt crowed which was one of our biggest fears in booking on a ship this large. Our Veranda Suite was extremely roomy, the food and service was excellent, along with great entertainment, and the common areas on the ship were comfortable and nicely decorated. My husband walks with a rollator (a rolling walker), and there was plenty of room on the ship and in our room for him to move around comfortably. We had included shore excursions at every port and enjoyed every one of them. I would highly recommend this trip, this ship, and this cruise line, and will definitely take another ocean cruise with Viking. Read Less
Sail Date July 2016
we had sailed crystal three years ago and had had a good experience. also, the itinerary seemed different, so we decided to try it again. the service was excellent, the cabin size was great, and each of the ports was new to us, so it ... Read More
we had sailed crystal three years ago and had had a good experience. also, the itinerary seemed different, so we decided to try it again. the service was excellent, the cabin size was great, and each of the ports was new to us, so it made for an interesting trip. however, would have liked one more sea day as it was a port heavy cruise. the ruby bamboo trio and Erika in palm court, as well as Marissa in the main dining room deserve a special mention for making a good trip, great. good food, great company, amazing ports, lots to do on sea days, huge cabins, quiet corners to curl up with a book from the amazing library, a movie theater showing new releases, entertainment every night, a cigar lounge with a great variety of single malts..... seriously, everything we expect from a crystal cruise, so we're looking forward to our next one! Read Less
Sail Date July 2016
We sailed on the Silversea Wind round trip from London to the Baltic Region. The sail out and sail in was a real treat as they only do this a number of times a year from London. We are not new to cruising and have done both large and small ... Read More
We sailed on the Silversea Wind round trip from London to the Baltic Region. The sail out and sail in was a real treat as they only do this a number of times a year from London. We are not new to cruising and have done both large and small ships. This was our first time on Silversea and the Wind hosts about 300 passengers so it is on the smaller side of small ships. I had read several reviews prior to the trip and found mixed results so I was not sure what to expect. While some of the claims were accurate (i.e torn carpet that was actually the outdoor carpet on the walking deck, not any interior carpet) it was not as bad as the reviewers made it sound. The fact is, it is an older ship (it will be getting a re-fit soon). Another comment was about the entertainment which I found to be quite nice. The thing that has to be remembered, is this is a small ship and therefore, you cannot expect a Broadway ensemble of singers and large orchestra. It just does not make sense on a lot of levels. And contrary to another review, they did play current songs. As for the ship itself, it is well laid out and easy to navigate around. You are never too far from anything. They have a variety of dining venues and the main dining room has open seating so you can come and go as you please and never feel rushed to finish your meal as there is no one waiting for your table. This is a big advantage with small ships whereas on the large ones, you either have an early or late seating and it is more production to get you in and out unless you are in a suite category and have a dedicated dining room. The food and service were terrific and all the servers great you by name. How they remember is beyond me. In fact, I ordered two meals that were not on the menu and they were most happy to prepare them for my wife and I. The one complaint we did have is that several of the passengers did not abide by the dress code for the formal evenings and Silversea did not enforce this and allowed under-dressed folks in the dining room on a formal night (Tux). While I appreciate not everyone enjoys dressing for dinner, we do and want to be surrounded by other people that do as well. Therefore, I would have hoped that those people would have been directed away from the dining room to one of the other food venues that did not require that level of dress. Our cabin was a nice size with ample closet space and the butler and room attendant were very polite and efficient in the daily servicing of the room. We did not do many of the ships sponsored shore excursions as we tend to prefer to explore on our own. Of the ones we did, we were happy with the content of the tour. In summation, we were overall very pleased with our experience and will sail with Silversea again. Read Less
Sail Date July 2016
Definitely the trip of a lifetime. Ours was an ocean cruise going to eight countries on the Baltic Sea. had always wanted to go to the Scandinavian countries and Germany. My grandparents were from Denmark, and we'd had foreign ... Read More
Definitely the trip of a lifetime. Ours was an ocean cruise going to eight countries on the Baltic Sea. had always wanted to go to the Scandinavian countries and Germany. My grandparents were from Denmark, and we'd had foreign exchange students from Sweden. I spoke German, but had never been there. The ports were wonderful. My only disappointment was Berlin. The tour guide gave us 20 minutes to shop in an area where I didn't see any shops. Most of the shore excursions were wonderful. Again, Berlin was disappointing. Norway, Denmark, and Sweden were the best. Got to spend time with one of my exchange students in Stockholm. Talinn, Estonia, blew us away. We didn't really know why we were going there, but it was fantastic. Also very much enjoyed St. Petersburg, but our time there was shortened due to weather. With people from different countries on the cruise, you could definitely see the difference between different nationalities. The Aussies appeared to have the most fun. Entertainment was quite good most of the time, especially the singers and actors/actresses. The two dancers were not as good. Service at meals was spotty when it came to beverages. You would either be deluged by people trying to give you wine, or you would be totally ignored when all you wanted was water. Choice of meals was good, and the service for the food itself was much better. Dessert was to die for. First time I'd had creme brulee. If you wanted the Silver Spirits package, everyone in the room had to pay for one. I understand the reasoning, but my husband drinks, and I don't, so it was too expensive. I now would like to go on one of the river cruises in Germany or Austria, the sooner the better. Read Less
Sail Date June 2016
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration ... Read More
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration issues. I have previously avoided this ship as she is a bit old and not purposely made for cruising but now she is in the Med I had little choice as we are off long haul for a bit. I logged into my Regent account immediately after booking and I was surprised to see a cabin had already been allocated. Normally this would be done a couple of days out from sailing. The cabin allocated 531 was one we would have refused had we not booked on a guaranteed basis as it was right on the end next to the stairs, entrance to Compass Rose and a WC. We did complain to Regent via our agent but we didn’t really expect any change and we didn’t get any. It does strike me that maybe Regent are using the guaranteed basis (at least on this ship) to get rid of cabins no one else will book. We won’t book that way again on this ship. Around 6 weeks out from our trip we received an email from Regent via our agent asking us if we would like to swap onto one of around 5 other cruises. This email offered the alternative cruises at the same price as we had already paid in full plus cash back and a suite upgrade. We chose the cruise which was very similar to ours but two days longer. We were offered an E suite having booked a G on guarantee so jumped at the chance. So that is how we came to be on the Malta to Venice cruise departing on 13th June 2016. We were booked on a fairly late Air Malta flight by Regent and arrived at the ship around 16.40. We met the Regent rep in the arrivals hall and along with 1 other couple we were asked to make our way to the car park and take our own luggage. Not a 6 star start to the holiday? We travelled in a rather shabby Mini bus which stunk of cigarettes but fortunately the transfer is short. The driver said he would deal with our luggage when we arrive at the port and we took our hand luggage into the check in hall. Having got our suite cards we were pointed in the direction of the ship but no help was available again to take our hand luggage. When we got on board and through the security there was no one to welcome us on board except a rather bored looking wine waiter who offered us a half glass of warm champagne. He was more interested in chatting to another crew member who had just come back from a shore trip. No one gave us help to find our cabin so we wandered off still with our hand luggage and found it ourselves. Just time for a quick unpack and shower before the lifeboat drill which of course no one had told us about? We had booked one night in Prime 7 in advance and as we normally do we ordered the Fillet Mignon but although it was well cooked it was rather tasteless. On our second visit it was much better. The food in general was good with no complaints. There is of course no Signatures Restaurant on this ship which we missed. Mobility scooters have landed!! There were at least two on this cruise. I have no problem with disabled people on the cruise but I do wish they would consider other passengers and not drive fast expecting everyone to get out their way or park them across the pool bar making it impossible for others to get to it. Our suite Fridge was not re stocked with beer and soft drinks towards the end of the cruise for some reason. We ordered Room service one day but as we entered the bay of Kotor before it arrived we went up on deck. They didn’t leave our breakfast in the cabin as we weren’t in but put a message on our phone so we gave up and went to the buffet. The cruise director was friendly enough but it would have been good if he had given more information on when was a good time to be up on deck such as Kotor and Venice. The excursions were good but the numbers on each trip are creeping up with some having well over 30 guests. This not really a problem but you do need radios with large groups so you can hear the guide. We did have them on some tips but not all. The refurbishment in April has improved things but there was still some work ongoing at the end of June. Our cabin had a few poorly completed trimmings but generally it was ok. Paint was flaking off the balcony doors and of course made its way into the cabin on our feet. In two ports we couldn't use the balcony as the crew were painting the outside of the ship from a cherry picker on the quay!! Given the ship was in dry dock only a matter of weeks before I can't see why this was necessary? The new larger table makes it difficult to get to the couch now but it does give a lot more room for food and drinks. The bathroom now lets the suite down as looks a little tired and the grouting and bath sealant needed redoing. Stocking of provisions seemed to be a problem on this trip for some items such as some breakfast cereal and certain beers. We also ran out of the New Zealand Sauvignon Blanc which was blamed on the high proportion of UK guests who preferred that to the alternatives. There is quite a bit of vibration towards the rear of the ship in spite of Regent advising me that it was peculiar to certain weather conditions in the Caribbean. This seems to be mainly when manoeuvring or slowing down. Sitting out on deck 10 the glasses do rattle a lot. Our cabin was towards the bow so we had no problems but I would advise having a cabin towards the bow if possible. We had no issues with the crew on board as all were friendly and helpful and the service was excellent. Things did take a slight dip when many of the experienced crew left in Croatia to go and join Explorer. Some of the new crew had never worked on a ship before and had obviously not been given adequate training. This put an extra load on the experienced crew to help them out but they did a good job of making sure we were well looked after. So there is some evidence of cutting costs but Regent is still my preferred cruise line. I am looking forward to a cruise on Explorer when the prices reduce a bit. Read Less
Sail Date June 2016
What was planned as a 4-day-weekend cruise with a stop in Skagen, Denmark ended up as a 2-night-trip from Kiel to Southampton with no stop enroute due to QE being late inbound from St. Petersburg, Russia. Whilst all passengers where ... Read More
What was planned as a 4-day-weekend cruise with a stop in Skagen, Denmark ended up as a 2-night-trip from Kiel to Southampton with no stop enroute due to QE being late inbound from St. Petersburg, Russia. Whilst all passengers where informed in time about the late arrival, it was was of course a major disappointment including extra costs for those booked on the mini-cruise. On board no apology was offered to the passengers (e.g. a letter from the captain, a bottle of wine, some chocolates, whatever) who had to find other forms of accomodation whllst waiting for the ship to arrive. However, Cunard announced via email that guests will receive compensation for the shortened cruise. Embarkation in Kiel went smoothly, with very good organization by the Kiel Port employees. Our suite in Princess Grill was very comfortable (perfect bed!), nicely laid out (nice sitting area, too) and very clean (including the balcony) BUT the shower head is something that comes from a different era. Where other cruise lines install Grohe rain showers, spa shower heads or else, all that Cunard has to offer for their premium guests is an antique wall mounted shower head where you have to crawl under and a shower curtain. I am quite sportive but I was hardly able to get a good shower. We went to the Spa change room instead, where they have a proper stand up shower. The Princess Grill restaurant provided excellent service, on a par with any luxury cruise line, with very, very good food. Staff went over the top to satisfy guests. The rather traditional menu selections are generally on the heavier side (e.g. Duck, Steak, heavy desserts...) but sins are okay when you’re on holiday. I loved the Queens grill lounge for afternoon tea and in-between coffees. It was never full and it was a quiet hideaway from the busy Queens Room downstairs. Also, the Grills sun deck is a nice perk with very comfortable loungers and good drinks & snacks service for those who are outside. Lido restaurant, just like last time, was a total disgrace. I don’t understand why a cruise line that can shine so brightly in the Grills can let you down so much in the buffet section. There is a lot to improve, lacking any appealing presentation, freshness, varitey. Foods tastes boring, looks boring and the waiters are not very active either. In the buffet section Cunard is very, very far behind all the other cruise lines I know. In contrast to last year, QE was in very good shape, the general appearance of the ship was very well maintained. I really like Cunard for their entertainment. They provided screenings of EURO 2016 in various locations, evening shows, nighttime entertainment in the Yacht Club and Commodore Club.. All very nice and stands out from other cruise lines. The Gym is well-equipped and the sauna with large windows is a great spot, but hydrotherapy pool should be free of charge. At least for those who have booked a spa treatment. I can't imagine why anyone would pay 35 USD for an indoor whirlpool. Total nonsense. Disembarkation after the delayed arrival at Southampton was a mess. In spite of the fact that passengers were allowed to leave the ship around 12noon, Cunard wanted everybody out of the staterooms by 8.30. Therefore, passengers had to find a place in the public areas. For us it wasn’t any problem waiting in the Grills Lounge, but I can tell you, I heard a lot of complaining by others who were waiting downstairs. When finally people were allowed to disembark, total chaos started to develop as everybody wanted to get off as soon as possible. All in all Cunard provided good to very good service on the ship, it was a nice trip, but lacking organisation by ship’s management in some (important) parts. Grills experience was wonderful but Lido needs urgent menu and presentation updating to today’s cruise lines standards. Also, they should do something about the pricing, either including drinks with meals or generally including tips. The automatic tipping PLUS service charge policy needs to go. It is a major selling-point nowadays and Cunard need to rethink the policy in order to find new customers. Read Less
Sail Date June 2016
This is not the quality product I thought I was paying for and would strongly advise people to avoid Cunard ships if you expect this to be a quality upmarket cruise company. Cunard are first class at the glossy branding and marketing but ... Read More
This is not the quality product I thought I was paying for and would strongly advise people to avoid Cunard ships if you expect this to be a quality upmarket cruise company. Cunard are first class at the glossy branding and marketing but the product is very poor. In summary, you are on a British ship where the currency is dollars and most staff struggle with the English language; so if you have a question or an issue they simply nod their head and agree, but do nothing. Areas of the ship are in poor condition. The food is very average, in fact I’ve had better on an aeroplane. The entertainment was basic and frankly second rate. We upgraded to a Queens Grill suite, as close to first class as possible and it was not cheap, but still it was a very very poor experience. I had expected elegance at sea and a first class experience. It was more like a 4 start hotel with a ‘Faulty Towers’ service style. There where various issues with the cruise, including Cunard leaving us stranded for one night as the ship was late to arrive. We had to find our own accommodation which was a challenge and they never even said sorry. When we got back their customer service staff were not interested in how bad it was for us. I even spoke with the CEO David Noyes and his attitude was poor. This says a lot about a company’s culture to me. I will not sail with Cunard or Carnival again and would strongly persuade anyone who is thinking about it to look elsewhere and avoid the disappointment. Cunard are trading on their connection with the British Royal family which is a mere name on a ship combined with some past glory. If you get a late deal at a bargain price then by all means it could be worth it but do not expect too much. Definitely do not pay over the odds and expect to have a good experience. Read Less
Sail Date June 2016
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and ... Read More
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and when to be ready. Instead the friend who took me around London took me to the port and I was able to board. The embarkation was extremely easy and straight forward. Crystal Symphony is beautiful and it was lovely to be greeted left and right by the staff who remembered me from my previous trip. As on the previous occasion, this treatment continued until I retrieved my luggage for check-in at the airport in Copenhagen. The food in the main dining room was specially good, and the friendliness and charm of the staff made it perfect. I enjoyed dining at Prego and Silk Road and on this occasion I attended the Vintage Room dinner. That event was wonderful, and I specially enjoyed the wine selections. The entertainment venues on this trip included a couple of performances I had enjoyed before and new ones, two of which I was able to attend. The performance by Gregory, the violinist, was remarkable. The performer was very charming as well as being supremely talented, and his music selection ranged from Argentine tango to gypsy ballads. It was a wonderful performance. I can say the same about the performance Imagine. The part where the two performers spun together within the confines of a large hoop/circle frame was incredible and visually beautiful. The excursions I joined on this itinerary were for the most part very enjoyable. My excursion to Merdo Island in Arendal was fabulous - the island is beautiful, as was the route to get to it, and the excursion guide was very funny and knowledgeable. The volunteer excursion in Amsterdam proved to be both satisfying and actually fun, which is a surprise seeing as it was physically trying in unexpected ways. It should not have been unexpected, though, but that was my own fault and not the cruise line's. The one excursion which was not what I expected was the one to the west coast islands, and that was because it was very rushed and did not provide enough time to really see the beautiful places we visited. That guide was, as I have come to expect from Crystal, extremely well-versed in the history of the area. There are just two particulars that I do wish had been different on this itinerary. The first was that though the number of passengers on this trip was slightly less than that of the previous trip, the ship seemed crowded, and I suspect this was because of the presence of much younger travelers and children. I do not enjoy traveling with younger travelers but I do not feel this should have made it as annoying as it turned out to be. I did wish to spend time in Palm Court reading but I could hear the screaming of children coming from the adjacent Waves, the teen's activity room. The time I spent by the pool was marred by the screaming of children in the pool. There were a few more incidents where the younger travelers made their presence known. I do wish that either the accompanying parents had been more attentive or that I had chosen an itinerary earlier in the year, as with my previous trip. On that occasion I saw only a few toddlers and one teenager. The second particular was, as with the previous trip, the planning of the events. Some events, such as the Vintage Room dinner, were set and when other events were scheduled at the same time, I could not change my plans and had to miss those other events. I would very much appreciate having events scheduled earlier or receiving earlier notice of the schedules. Having said all of this, I will travel with Crystal again. The staff, the excursions and the service make it worth it for me. Read Less
Sail Date June 2016

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