Chose this cruise for the ports we were going to visit. Upon embarkation we were informed that two of the ports had been cancelled (egypt)-not happy! Then, the ship lost my passport! The most interesting thing is that when the ceo was contacted about our poor experince, his response was to send our email to a subordinate to respond. Her response was that the contract allowed them to change ...
We've traveled on Windstar Sailing ships for 22 years. We've also been on the Pride when it was a Seabourn ship. It is not in top condition under Windstar's operation. Our cabin had rust stains in the window area, around the bathtub and the carpet looked worn. The tub was not draining when we checked in on day one. After reporting that and the stuck shower control those items were fixed. ...
Flight on Turkish Airways was on time and we were served lunch with free drinks. Arrived at Ataturk Airport and all was well until we had to locate our transport. We were told to look for a person holding a card with our name on it. This was, in reality, a piece of paper attached to fencing, along with 100s of others, as we entered the arrivals area. We then had to wait for nearly half an hour to ...
I must first say that we enjoyed the Cruise. The Queen Victoria is a fine, comfortable ship, and our cabin was excellent. However there were so many irritations, some of them avoidable, that we will think twice before going with Cunard again.
The primary complaint was the price of everything on board. The cheapest wine at dinner was $30 + 15% service charge (all drinks attract a service charge of ...
Personal Background Information: I've been on the S. S. France in 1969 with roomates from University, crossing the Atlantic from New York to LeHavre; and subsequently the Norwegian Prince in the middle 1970's in the Caribbean with a group of 12 on a pre-wedding trip- Bermuda and Puerto Rico; and on the Crystal Symphony as a solo traveler in 2009 in Norwegian Arctic waters. The Riviera is the most ...
Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them on-board serving this animal cruelty eggs to her passengers.
The above only states the way Regent is looking at food quality, animal welfare and at cutting costs. The ...
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts.
1) Customer service at head office
It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I ...
We flew from London to Istanbul the day before the cruise, very excited to be going on our fist small ship or in this case yacht. Arrival in Istanbul was an event in itself as it coincided with a major thunderstorm. As we later discovered we were luckier than some who were diverted to an alternative airport. The weather made for a long taxi ride to the Karakoy Port hotel which we had chosen ...
We selected this cruise for two reasons; to celebrate our 25th anniversary and because of the originally scheduled itinerary. Unfortunately situations in Ukraine forced the cancellation of the ports of Yalta, Sevastapol and Odessa. I am not stupid. I know this is not the fault of Oceania and this is something they had to do. The big issue was their communications on the situation (and lack ...