We have been on over 20 cruises on various lines. We took this because it was the next level up and we wanted to compare it to Oceania. One passenger describe it best when he said about the crew, they are very friending and smile but the just don't understand what you are asking for. Alcohol is included in the price but if you don't drink, the staff does not know what to do with you. I never ...
Regent sells this cruise as luxury, which is deceptive. Most of their ships are old which in this case is the Mariner, which is in disrepair [the Navigator which I sailed on is worse the ac could not be fixed and staterooms in aft bounced from the engine room.] The stateroom was not ready for use. The ac temperature was 74 and there was slow airflow. After four calls throughout the day and being ...
We missed about 30% of the planned itinerary, including no stop in Casilda. Our trip was cut short as soon as we arrived, by 6 hours. We spent way too much time aboard ship and our land time was constantly changed and shortened. The cruise directors were very flippant about the reasons. We missed a wonderful concert in Cienfuegos due to a guide or tour director’s mistake and were left behind ...
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were ...
We're in receipt of your disappointment, pastaman1, and regret that your journey to Cuba did not meet expectation. While we understand you've been in recent contact with a member of our...
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service...
got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30....
crew ...
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think ...
Thank you for taking the time to review your cruise, Mr. Troiani, and for recognizing your attentive room steward and helpful tour guide in Havana. While we appreciate your understanding with...
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through FerTours (hats off to Alex!) in Havana and Cienfuegos and through Out of the Box tours in Santiago (Lisandra did an excellent job). In all three cities we traveled in ...
Ship is beautiful and staff is great but not stopping in Havana ruined the trip. Cost an extra $1600 to take a 4 hour bumpy bus ride each way for an overnight in Havana. The other excursions were also expensive for what they were. Crew recommended not taking the included excursions if you wanted to see anything. Entertainment was nice especially the local acts brought on board. I would not have ...
This tour was advertised as 11 days, comprehensive tour of Cuba. We actually had 2 full days and 2 half days in Cuba. The ship was not stable in rough waters. The elevators often did not work and were shut down. Our stateroom was on the 4th. floor and when the ship rocked the drawers flew open. We were told to stay in our room for one whole day because of the roughness, food was delivered to ...
Summary
This Cuba “experience” is marred by deceptive advertising, bait-and-switch promises and on-ship excuses. Look at Oceania cruises for alternative Cuba cruises recommended by people who have gone on both. The bottom line is that while shipboard accommodations are excellent, this small ship is at the mercy of the Cuban government, which favors larger ships in its limited ports. You don’t ...