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2 Helpful Votes
Sail Date: March 2018
Ponant people were at the airport the plane to ushuaia and there for all of us on the tour to antarctica it was very easy to get where i was going not being with a group as i was a single person on the tour. Once we got on the ship the ... Read More
Ponant people were at the airport the plane to ushuaia and there for all of us on the tour to antarctica it was very easy to get where i was going not being with a group as i was a single person on the tour. Once we got on the ship the cabin was great with a balcony which was great i saw many whales seals and dolphins of of my balcony . the on shore tours were great and i had a great time meeting new people and having meals in the great dining rooms on the ship.the service on the ship especially the dining rooms were excellent . The lectures were also excellent as they were given by people who were passionately and excited about telling us about what we were about to see . the drake passage was a little rough but the ships crew did a great job of keeping it to a minimum . ALL IN ALL EXCELLENT Read Less
2 Helpful Votes
Sail Date: February 2018
I chose this cruise because I wanted to see this part of the world. A better name would have been Patagonia and Chilean Fjords. Antarctica was not really covered. Ushuaia was a loveley port, but the ship did not provide an overnight or ... Read More
I chose this cruise because I wanted to see this part of the world. A better name would have been Patagonia and Chilean Fjords. Antarctica was not really covered. Ushuaia was a loveley port, but the ship did not provide an overnight or even an option to discover Antarctica. Luckily I decided to stay an extra day and forgo the charter flight from BA on the same day. Silversea provided an excellent lunch and a great checkin option in Ushuaia and I had no problem joining the ship there. Embarkation was quick and efficient. My cabin was a Vista Suite and I had much space and lots of storage. The bathroom was good, except for the smell of urine....they changed my room within a few days of embarkation... a little late but it seemed to have been a known problem. The ship is lovely for a purpose-built ship and the staff was excellent. Initially, they did not exceed expectations, but during the course of the cruise I came to the realization that they were excellent, if not low key, and came to appreciate the service. I had no real complaints. Hilman and Elisa did a wonderful job of caring for me. Reception exceeded expectations, handling everything from any issues to room service, Maria stands out and Carlos was also excellent. Dining staff were wonderful ... Robert and his team are so professional and fun.... bar staff.... thank you Shannah Kay et al for your attention every day with a smile! The Expedition Team were amazing....Luke was superb at keeping everything on time and everyone in the know. While some who had been on expeditions before thought this was "Expedition Lite", I didn't have much frame of reference and thought things were good. I could have used a little more "action" but overall was happy with what I learned ... or DIDN'T learn ... sorry Luke.... about flora and fauna .... that's what google is for! LOL Chef Ross tried hard but the food choices didn't provide a lot of "local" stuff even though it was snow crab season. Everything was tasty and we spent a few nights braving the environs upstairs in the Grill! I am not a "sheeple" tour person and some stuff was a little too much herding about for me. Loved the recap nightly and info next day. Captain Piers was approachable, fun, present and informative always. After hundreds of cruises, it was amazing to see a Captain so inclusive and approachable. And interesting, LOL The public rooms are spacious and accommodating. Dining rooms are lovely. Room service always whenever, wherever and attention to detail on every level exceeding expectations.... including martini service in laundrette and morning green smoothie service following me wherever I went to get away from it! Thank you Zoran! What a team. Ports were interesting....saw amazing things. Attention to time on deck looking for things to see .... excellent. I can make my own fun wherever I go....but I was really happy to have been looked after so well from a personal standpoint and was appreciative for the Captains constant attention to advise us of everything! Read Less
5 Helpful Votes
Sail Date: February 2018
We wanted a more luxurious cruise than a standard converted ice breaker could offer and we were not disappointed. We were also attracted to the follow on cruise offered by Ponant from Ushuaia to Cape Town via the Falkland Islands, South ... Read More
We wanted a more luxurious cruise than a standard converted ice breaker could offer and we were not disappointed. We were also attracted to the follow on cruise offered by Ponant from Ushuaia to Cape Town via the Falkland Islands, South Georgia and the Tristan da Cunha archipelago. To say it in a few short words, just outstanding! One factor on our cruise needs a special mention that has contributed a great deal to this outstanding success: our Capt Etienne Garcia. Being in charge of both Cruises he showed an enthusiastism and eagerness to inform us about wildlife sightings which was electrifying to the entire ship and crew. The policy of an open bridge for all in times of simple cruising created an atmosphere of one happy group of lucky people being able and privileged to experience such a unique landscape first hand. Well done and a big thank you to all Crew and expedition members for an excellent job done in a professional and caring manner. Read Less
7 Helpful Votes
Sail Date: February 2018
We chose Silver Sea's trip to Antarctica on the Silver Cloud, as we researched the various ways to go see Antarctica, and even the more austere trips will cost around $10,000 per person with nowhere near the beautiful accommodations, ... Read More
We chose Silver Sea's trip to Antarctica on the Silver Cloud, as we researched the various ways to go see Antarctica, and even the more austere trips will cost around $10,000 per person with nowhere near the beautiful accommodations, expertise of the expedition team, or the ability to go safely ashore nearly every day. We cannot recommend this cruise more highly, and fear we have now set a very high bar of expectation as this has been our one and only cruise! We contacted Silver Seas directly for the cruise and used their agent for all of our booking and travel, including flights, hotel before the trip, transfers, etc. Had a perfect experience with all detail managed well. We laughed at the airport management because it felt like we could not go ten feet without seeing somebody holding a Silver Sea sign, smiling and telling us where to go next. Most welcome. The ship has just been renovated as an ice rated ship, and she is beautiful and felt very safe and secure. For sure we got to experience the shake of the Drake and even moreso during a windstorm in Bransfield Strait, but the captain and crew were excellent navigators, and the ship's crew in the restaurants and rooms just took the swells in stride with relaxing smiles, so we did too. But anti-nausea patches HIGHLY recommended across the passages...which are just gorgeous to cross...the birds and sea life and the sea itself are just remarkable and incomparable, really. We had daily intercom greetings in the morning, and boarded Zodiak rafts according to assigned group once or twice daily for excursions onto land or around the water and icebergs. Plus daily lectures about the history, wildlife, geography of the area. We cannot say enough about the excellent expedition team - about 22 members of the team from all over the world, and highly knowledgeable and excellent presenters in the auditorium and during excursions. We travelled with two of our grown children, and just loved being able to meet daily for meals, cocktail hour, cards, and even an evening of scotch and cigars in a little lounge provided for such an evening. Both piano players played every night in different venues and they know all songs and sing beautifully. Best possible evening entertainment, in our book. Our room was wonderful - highly recommend the terrace - and the butler team amazing. We felt overly pampered. If you are considering a trip to Antarctica, bravo, and absolutely do it! We recommend the Silverseas Silver Cloud cruise without reservation. Read Less
2 Helpful Votes
Sail Date: January 2018
I wanted to make sure i was on the best possible ship for comfort food and experience. From meeting at the airport and flight to Ushiuia to the short sightseeing to the wonderful lunch in a fabulous hotel above the town to the smooth ... Read More
I wanted to make sure i was on the best possible ship for comfort food and experience. From meeting at the airport and flight to Ushiuia to the short sightseeing to the wonderful lunch in a fabulous hotel above the town to the smooth transition to Explorer.nothing was missing. muck room was small but worked Fabulous and stylish jacket and puffer given on first day. Food continued to be good though not fantastic always there was something to satisfy. as soon as the zodiac transfers started I realised how well run this ship is we had at least 5 people getting us on the zodiac and 4 at the arrival end to help get us off. always someones hand to help especially for a novice snow walker. always a smiling face even when we were late to the zodiac to get on from the muck room because we forgot one piece of layering/gloves or camera. the wait staff were exceptional addressing us by name from the first night-amazing!! our ever smiling cabin man and butler always there to help and keep the cabin spotless. lots of rough weather on way to and from sandwich islands and across Drake.but to be expected being at the end of the world. I could not fault the well run cruise and wonder if the other ships doing Antarctica are as well run. Disembarcation was smooth and transfer to airport easy cabin 410 Vista suite Read Less
2 Helpful Votes
Sail Date: January 2018
Everything on this cruise was very well organised and went smoothly. The excursions were well executed and going on the zodiac I felt very safe. All land excursions were well organised with lots of expedition staff to help and answer ... Read More
Everything on this cruise was very well organised and went smoothly. The excursions were well executed and going on the zodiac I felt very safe. All land excursions were well organised with lots of expedition staff to help and answer questions. The room was like a 5 star hotel room. Air con was individual which made a difference to individual room comfort. The staff were so friendly and helpful. The service in all areas of the ship was excellent. Food was very good and the bread, pastries and cheeses were excellent. There was a good selection of drinks and service at the bars was great. The cruise guests were American, French and Australians. I am glad there were about 30 Australians aboard as socially it would be different without that friendly Australian manner and there also was the language barrier. Each night there was music entertainment which was ok. The main lounge was a good place to gather for the entertainment and to also sit and have a chat. I would highly recommend this company for cruising although I would enquire about the guests nationalities. A range of different nationalities is the best. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because it was an "Expedition" cruise to the Antarctic, including stops in the Falklands and South Georgia before reaching over to the Antarctic Peninsula. Everyone knows that expedition cruise might be a ... Read More
We chose this cruise because it was an "Expedition" cruise to the Antarctic, including stops in the Falklands and South Georgia before reaching over to the Antarctic Peninsula. Everyone knows that expedition cruise might be a little rugged, both at sea and in the landings. You don't book an expedition cruise unless you're prepared for some discomfort, including rough sea passages -- that's the price you pay to travel on a smaller boat and to get to unusual and glorious landings. The first two legs were terrific, and both the landings and the expedition team -- Apex Expeditions -- could not have been better. All landings except one were "wet" -- how could they be otherwise? -- and resources and capabilities that the Apex team provided were superb. They are stars. But the cautiousness of the captain and, presumably, the Silversea line, started to show itself as we left S Georgia for the Peninsula. There were strong-ish winds to the south west, so the ship proceeded due west to let the storm pass, then south Elephant Island. That tack meant a loss of some six or so hours, and so no chance of seeing the Shackleton site on Elephant -- we arrived at the SW part of the island for a late landing instead, then headed off to Antarctica.... We were scheduled for four full days on the Peninsula, but got an abbreviated two and half days instead. Strong winds were projected to come across the Drake Passage -- as they regularly do! -- and the captain (and Silversea?) were presumably worried about discomfort to the passengers. We were prepared! Everyone knew the Drake could be tricky, we were already 2 weeks out at sea, and everyone had their medications underway. Instead of providing the publicized expedition trip, the ship proceeded back nearly two days early "out of precaution," which meant we did not get to (for example) Paradise Bay or the Lemaire Channel even though they were almost next door. Instead we had a very sorry early morning hour at Deception and a last landing on the Shetlands before hurrying back across the Drake and arriving a day and half early in Ushuaia. We were told that other ships also decided to head back early, but that wasn't what I saw. Instead, I saw the Ponant Soleal arrive in Ushuaia in the glorious evening sun on time and unscathed and will a lot of happy passengers whose experiences on the Peninsula were much fuller then ours. Many people, including us, had paid several tens of thousands of dollars and carved out three weeks time for a unique experience. We did not get it. Never again an "expedition" cruise with Silversea for us. Read Less
2 Helpful Votes
Sail Date: January 2018
We originally choose this Cruise because of the destination, which was on our bucket list, and thankfully because a friend introduced us to Ponant. The cruise was exceptional in every experience, the ship, the cabin, the Captain and ... Read More
We originally choose this Cruise because of the destination, which was on our bucket list, and thankfully because a friend introduced us to Ponant. The cruise was exceptional in every experience, the ship, the cabin, the Captain and crew, the food and beverage, the naturalists and the understated but excellent entertainment. From the time we me some of our fellow travellers at the Inter-Continental Hotel in Buenos Aires until our departure we were continually impressed by the staff management of activities and the friendly co-operation of all guests. All communication was bi-lingual, but very clear and precise. We benefitted by excellent weather which allowed us to pass the Artic/Polar Circle and land and climb Cape Horn which were added bonuses to our planned itinerary. The attention to detail in every aspect safety, service, customer satisfaction was superb. The cruise was everything we hoped for and more with the excersion experiences remaining life memories. Read Less
6 Helpful Votes
Sail Date: December 2017
Aside from major customer service issues... number one complaint was the food. Many passengers complained about the food. It was truly shockingly bad. Food was under cooked, over cooked, generally inedible. They served leftover tuna ... Read More
Aside from major customer service issues... number one complaint was the food. Many passengers complained about the food. It was truly shockingly bad. Food was under cooked, over cooked, generally inedible. They served leftover tuna steaks that were shriveled and tough. They served undercooked halibut that was slimy. IT WAS BAD. Couldn't even drink the coffee. It was bitter or burnt - they could not make a proper latte - only tried that a couple times. Truly for the price which was about 43K - this company should be ashamed of themselves. Ashamed. Don't spend so much money and go on a boat that has decent food! We suffered through this for 17 days, as did our fellow passengers. Every single meal and bar conversation had a gripe and complainer about the food. This is inexcusable. I have had better meals in hospitals and airports and from street vendors. This is no exaggeration. Stay away from this boat. The captain was great. One of the naturalists was great. The waiters great. Housekeeping great. The landings were good. One in particular even exceptional. But none of it made up for the food. Would not recommend this boat at all. Read Less
4 Helpful Votes
Sail Date: December 2017
Travelling to Antarctica, the 7th continent on Board Le Boreal was the journey of a life time As we stepped on board we entered a world of comfort and luxury. The ship was elegant and classy. Staff were devoted, caring helpful and ... Read More
Travelling to Antarctica, the 7th continent on Board Le Boreal was the journey of a life time As we stepped on board we entered a world of comfort and luxury. The ship was elegant and classy. Staff were devoted, caring helpful and every so smiling. Service in the room, bars, dining areas and reception were impeccable. The expedition team was experienced and knowledgeable. All expeditions to the shore were extremely organised and well thought out to give us a real taste of expedition to the remotest land of the world. The dining on board was the best dining experience we ever had and staff in Deck 2 dining area were amazingly knowledgeable about drinks and food and so were the bar attendants. Our ever smiling cruise director Philippe was phenomenal with an eye for details and stunned us with a spectacular Christmas show and dinner. Entertainment was classy and all singers and dancers were brilliant. Overall the whole experience was seamless and the cruise will be etched in our memory forever. I would recommend this cruise ship to friends and family and I can guarantee that everyone will be blown away. Thanks again to all the staff of Le Boreal. I am already planning my next trip Read Less

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