I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice .
The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...
Review of Viking Sky 2023/24 World Cruise.
For 4 months per year my wife and I have been avid cruisers. Firstly 18 with Azamara, but since their sad decline we switched to Viking. Now with 8 completed, and enjoyed, it was sad to see how far Viking standards have fallen. We found this on our recent segmented 2 legs on this world cruise. This was after we were initially notified that we were ...
Expectations were high as we flew to South Africa on time {the worry of travelling BA behind us} to find a totally disjointed hotel selected by Silverseas. Well, it’s only one night, it can only get better from here... or so we thought thinking positively.
Next day came and we took a private transfer to the ship. We arrived at the terminal to find around 50 people queuing in front and an hour ...
Our flights, pre/post cruise hotels and transfers were all arranged by Regent. On arrival we were informed that we would be notified about embarkation details - but we weren't. On the morning of embarkation, several hundred guests along with several hundred suitcases were all seen milling around awaiting 5 coaches to take us to Seven Seas Voyager. Two of our party of 4 had mobility problems and ...
luxury ship. not a all. from the beginning of not being to board the ship in LA due to computer problems at the port, to the lack of service.
the food on this ship was simply very poor, same menus every day. food was delivered cold and the staff really didn't care.
tour desk and tours were a disaster. absolutely no one knew how to get the passengers off the boat to their scheduled tour. ...
Cruise fell so far below expectations, frequent cruisers, sailed with Regent several times and normally fabulous but Ship is tired, rooms far from luxurious. Problems from start, transfers from hotel and embarkation absolutely chaotic. We both became unwell by end of first week this was before ship officially announced that they had a serious problem, they said only a few people sick but levels ...
We selected this cruise to cruise over the Christmas and New Year's Holidays and we had an amazing time. This was our fourth holiday cruise; all with Crystal and on Crystal Serenity. This is also our third voyage since since the inaugural cruise of Crystal this year.
For those who used to like old Crystal, my view is new Crystal is like old Crystal but better.
The crew makes Crystal very ...
Dear Keith1010, ​
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Thank you for sailing with Crystal Serenity once again! We are delighted to have celebrated the holidays together and to hear about your exceptional experience onboard....
This was my very first ocean cruise. I had specific requirements in my search for the right cruise. I wasn’t interested in a party atmosphere with loud disco music, I wanted to avoid children running around the ship, and I wasn’t interested in spending time with gambling or casinos. I wanted a cruise with diverse dining options in restaurants that didn’t require me to become best friends with a ...
This was a 15 day cruise sailing from Cape Town up the West Coast of South Africa to Namibia, back to Cape Town then up the East Cost of South Africa to Mozambique then back to Cape Town. We did the 4 day pre-cruise land program - Winelands and Wildlife, which had us staying in a hotel in downtown Cape Town. That was not a good introduction to Cape Town, South Africa or Regent. The hotel was not ...
Dealing with Azamara precruise was a nightmare. They actually "lost" one of our bookings and don't get me started on their website!!
We were therefore very pleasantly surprised at how well our cruise went. The fact that there were less than 400 passengers may have helped but everything from embarkation on was so easy. Never had to queue for anything.
We did ask our cabin attendant to remove ...