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Sail Date: April 2019
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the ... Read More
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the attentive service where nothing was too much trouble. This cruise was so different. 1. Cabin Comfort. Yes the Shadow is now a bit shabby and very much in need of the up and coming refurbishment but this was not the problem. From previous cruises we knew, the beds were hard. My back does not cope with hard beds so as usual at the time of (early) booking I had requested one of the egg-crate mattress toppers plus pillows from the list given. We had previously never had any problem with these requests. When we boarded this time it was ‘sorry there are only 7 mattress toppers on the ship and they are all taken.’ Huge hard pillows on our beds. Further pillows brought in - some the same, others just slabs of very firm. Pillow menu mentioned but profuse staff apologies and ‘Sorry but this is all we have’ Pillow menu not available. Previously always enjoyed and been comfortable sitting on the balcony. New Balcony chairs very high and deep - my feet could not reach the ground and the wire edge dug into the back of my legs. Staff tried hard but nothing more comfortable available than lots of padding with pillows. My back and neck suffered badly from the hard bed, the hard pillows and not being able to sit comfortably on the balcony - I could not believe I had paid so much money to endure such discomfort. 2. Cabin Air conditioning control - poor to non existent. When we arrived in our cabin at 2pm it was sweltering - the air con wasnt working. Fixed late evening by the engineer taking down part of our cabin ceiling. Control still iffy and a few days later - cabin freezing cold -again fixed late evening. Show lounge and parts of the main restaurant often freezing - apparently problems with the themostat. 3. Staff service. Nothing like our previous attentive experience. Our poor butler was rushed off his feet between two decks. Apparently there was a staff shortage and it would often take him over an hour to respond to a call - if at all. When sitting on the upper decks, there were rarely any staff around. If we wanted seat cushions or a coffee it was a case of walking down to the pool deck, and either carrying items up two decks ourselves or waiting till someone was available - by which time the coffee was cold. 4. On the positive side the food in the restaurants was as good as ever, the staff themselves as welcoming and as lovely as ever, embarkation excellent and the excursions we went on mainly ok other than the very hot, small, basic souk on a wasteland area in Oman. All our concerns might be small issues in isolation but taken overall this was not the luxury cruise experience we had previously had with Silversea. Maybe we were just unfortunate on this particular cruise. Because of our previous good experiences we already booked another three week cruise before we went on this one and have since thought long and hard about whether to continue with the booking. After apologies and reassurances from the UK Guest relations manager ie that the Silver Shadow is being refurbished and that all will be fine re our requests etc. we have reluctantly decided to go ahead. I only hope he is right. Read Less
4 Helpful Votes
Sail Date: April 2019
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest ... Read More
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest town in Mexico. The next 3 ports were literally gravel pits with commercial cranes and little access to leave the ship. At one port my wife and I barely made it back through port security. The 3 rd & 4 th port of Furjariah and Abu Dhabi were better with the last actually having easy on and off the ship access. Finally one UAE country figured how to cater to guests . Then we find out at 2 pm they cancelled our Qatar stop and have to spend another full day here. Not that much to do that one day doesn’t suffice, so we will sit by the very small pool and eat the fly invested food I guess! The staff were friendly but the food is a disaster , they don’t have .orange juice now two days in a row for breakfast! I am serious about the flies! We have a suite and have been awoken each night except last night with the cleaning crew on deck 8 around midnight. The ship is outdated and we heard is scheduled for a referb soon, can’t be soon enough. The captain has made 4 announcements and I didn’t understand a single word he said. He should not be allowed to use the PA. Besides the 4 out of 5 ports that literally are a shit hole, we paid $22,000 US and I cannot see any value. I would recommend Oceana or another line. I will not sail with these guys again. Read Less
4 Helpful Votes
Sail Date: April 2019
The cruise was good, restaurant, bar and housekeeping staff were exceptional, but if you had to deal with the cruise director, there was no service, just talking down to you very rudely. The shore excursions were very good, however all ... Read More
The cruise was good, restaurant, bar and housekeeping staff were exceptional, but if you had to deal with the cruise director, there was no service, just talking down to you very rudely. The shore excursions were very good, however all the best tours were already booked, as it was a world cruise, which we were not aware of, so almost all of the deluxe tours that you had to pay for were full. We enjoyed the Captain's daily message at noon each day to give everyone the details regarding weather, ocean conditions, and location and how far we were from the next port of call. We found the 7 sea days to be very long, as there were not enough interesting things to do on board. They did have activities such as bridge, different talks and trivia, but they were all on the dry side. We did purchase the beverage package, but at the end, it was not worth it, as we certainly didn't get our money's worth, and you can only drink so much. Beer and wine were included with the meals, so if you are happy with that, you probably don't need to buy the beverage package. We found the food very good, and mainly ate in the World Cafe, as we preferred to serve ourselves, rather than waiting for service in the other restaurants. The ship was beautifully decorated everywhere, and the rooms were very good. Read Less
5 Helpful Votes
Sail Date: March 2019
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our ... Read More
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our suite was great, as were the staff and the public areas. Food ranged from good to very good, sometimes excellent. There were shortcomings. Three scheduled ports were dropped before we left because of security issues. People booking this cruise in the future need to know they may not get all the ports they paid for. Also, not all the ship excursions were well-run and supervised. And the enrichment speakers could have been better. The Ship. Built in 1994 and heavily refurbished in 2017, the Cloud looks like a real ship. It’s almost perfectly maintained. Painters were frequently seen doing touch-ups, a sign of a well-run vessel. Suites have pleasant, usable balconies, two chairs, a sofa, a coffee table and a desk, and small but utilitarian bathrooms with a shower. Storage space was okay. We asked to have one chair removed, as it crowded the room and wasn’t needed, but the staff refused. Soundproofing between rooms was inadequate. Basic wifi was free and worked well most of the time. Air conditioning was okay. We had Room 622—a perfect location. The pool area had sufficient lounges, but one of the whirlpools was too cold and sometimes closed and complaints failed to correct the situation. The captain, Vincent Taillard, and the ship officers were cordial but standoffish. The social director, Moss Hills, was delightful. And quietly famous. Years ago, with another company, he helped lead the successful abandonment of a sinking cruise ship. The Food. We’re critical people, and we mostly enjoyed the meals. A few dishes seemed too edgy. The breakfast buffet could have used more variety. And, like seemingly all cruise ships, the Cloud featured awful frozen hash-brown potato patties. A reuben sandwich at lunch was terrible. How about some simple recognizable grilled sandwiches? Overall, we had good choices and found the food at least good and sometimes excellent. I had fillet mignon four times—really good each time. Wine and cocktails flowed freely. We enjoyed every glass of wine we drank, although we realize they don’t serve $40-a-bottle wine. Room service food was good. Waiters were good. The Restaurant, where you don’t need reservations, was the best. La Terrazza, which features Italian in the evening, lacked variety. The Grill, on the outdoor deck, features a grill-your-own meat on a hot volcanic rock. We went once. Never again. I guess some people like the concept. We don’t. Why not just have a good outdoor grill/barbecue? There is a specialty French restaurant that requires a steep extra charge. The Expedition. The Cloud fell short here. Admittedly the itinerary was ambitious, including places were many ships never go, in a difficult environment. We wanted to experience the sights and culture of west Africa first-hand. We did. Every port offered a least one shore excursion covered by the ship fare. Some were great. Some were okay. Some sadly lacking. Some didn’t deliver what was promised when we reserved. Guides were sometimes poor. Supervision from the ship expedition staff was too-frequently lacking. The expedition leader, Nicki D’Souza, was not up to the task. Silversea needs to hire people from Tauck to demonstrate how to run tours. We had one great speaker—a former top assistant to Nelson Mandela. But where were the black professors, journalists or politicians from west Africa? Not on our ship. Conclusion. We’re not sure we’d book the cruise again. It’s really expensive. The missed ports and the shaky shore excursions were irritating. We could and should have gotten more for our money. But we accomplished a lot of our goals and we learned and we had fun. Read Less
3 Helpful Votes
Sail Date: March 2019
I have been wanting to visit Egypt since I was 4 years old. Instability and fear had always held me back until I discovered Uniworld River Cruises. Uniworld has a unique way of always making you feel like you’re a VIP. So was it possible ... Read More
I have been wanting to visit Egypt since I was 4 years old. Instability and fear had always held me back until I discovered Uniworld River Cruises. Uniworld has a unique way of always making you feel like you’re a VIP. So was it possible that Uniworld could possibly provide us the security and comforts of home that we demand in Egypt? The only way that question could possibly be answered was to book the trip and find out first hand. So after much anxiety we did we booked our trip for March 23, and I am all the more thankful and grateful for the decision we made. For us, it was truly that trip of our life time thanks to Uniworld. We arrived at the Cairo airport a day early and was greeted by a smiling and friendly Egyptian holding up a Uniworld sign named Ahab. He grabbed our luggage and the luggage of another Uniworld couple and headed us to the Uniworld Van. He then began to explain all the wonderful things we would be experiencing over the next two weeks and gave us a short Egyptian language lesson. He was funny and knowledgeable and gave us a very positive impression of what was instore. He offered us an optional day trip to the bent pyramid. Any time you meet a 55 year old guide with a high energy cell phone ring tone, you know you are in for a really good time but we had already made other plans. Uniworlds trip includes a visit to the pyramids, sphinx and camel ride, but we were so anxious we booked a private half day exertion via Viator and had a really good guide named Marwa who made certain we had a great time, along with lots of photo opportunities. Our stays at the Four Season Hotel was wonderful. This hotel is well managed and was like an luxury oasis in the middle of the desert. This hotel exhibited very good security and we always felt safe. Our room was magnificent and over looked the Nile River. My wife and I were treated like VIP’s the entire visit and we received exceptional service. The spa was fantastic and the services they provided were extremely professional. We dined at the Italian and Oriental restaurants and the buffet. The food and service at the buffet breakfast, lunch and dinner was our favorite! Since there was 72 people, they divided us into two groups and each assigned a bus and our own Egyptologist. Ours was named Tarek Mostafa and he was absolutely wonderful. Not only was he extremely knowledgeable about Egypt but had good command of the English language, authentic, funny and extremely good dresser. He also made us feel like we were VIP’s the entire trip. My wife and I have traveled to a lot of places in this world and used a lot of guides via Uniworld, Tauck and Viking, but Tarek Mostafa is hands down the best we have ever experienced. I hope you are lucky enough to have him as your Egyptologist. He went out of his way to provide our group with plenty of safe shopping opportunities during a very packed schedule and even helped us negotiate prices with vendors. He will teach you how to deal with locals trying to sell you stuff for one dollar. Every local knew him, and locals treated him with great respect and admiration. If you are lucky enough to get Tarek as your guide, you tell him Pete said hello. I loved the ole majestic Tosca river boat and all the five star staff that they had on board. I thought it was elegant and beautiful just not a quiet as the electric boats Uniworld has in Europe. She parted the waves of the Nile like a knife through butter. I loved all the wood work, comfortable seating and the pictures of old Egypt that hand on the wall. We enjoyed the Egyptian entertainment and dressing up for the Galabeya party. I even learned how to really dance like an Egyptian! We absolutely loved cruising the Nile River from on top of the Tosca. Plenty of comfortable seating and nice relaxing pool. We returned home so dark, that our family thought we had gone to Miami. Expect to see lots of beautiful tall palm trees and tons of banana trees. The only modern machinery you will see is electric pumps to irrigate the miles of farms. I saw lots of fisherman checking trout lines and nets. My favorite were the smiling faces and waving arms of children along the banks of the Nile all happy to see us. Every single day of our trip went as planned and we were always informed throughout the day by our Egyptologist, staff on board the ship and received a printed itinerary of next day’s events in detail. We always felt extremely safe because on every single excursion we had our own embedded guard who wore a three piece suit and holstered an impressive 9mm MP5. In addition, our buses were always escorted by the Egyptian military or police. Everyone waved to us and thanked us for visiting Egypt. I cannot tell you how many people randomly thanks us for coming to Egypt. Not once did we feel unsafe or threatened. We loved the balloon ride and the trip to Abu Simbal. Everything worked like clockwork during the entire trip. We were lucky that the Nile was high enough to cruise to Dendra, and that there were not sand storms or strong winds for us to experience the hot air balloon ride. All the interior Egyptian flights were with Egypt air and they ran smooth and security was extremely good. Expect some early morning wake-ups to avoid the heat, other tourist and sand that can rise up to 13,000 feet during the mid-day. Trust in the process cause these folks are experts when it comes to experiencing Egypt in a safe and comfortable manor. In return, we experienced a perfect trip and a trip of a life time that I will always remember. We left Egypt with a greater knowledge of Egypt and a much better understanding of the Muslim and Christian people who call Egypt home. The last days visit to the pyramids, sphinx and camel ride was as much fun as the first one! I just wish my wife would have let me buy one of those camels for the back yard. Uniworld not only meet our expectations but exceeded them. Ahab, even helped us inside the airport terminal to make sure we made it through security and check our luggage with no issues on the way home. No other company has ever done that for us. These folks treated us like family. If you want to see and experience Egypt first class and feel like a VIP, choose Uniworld’s Splendors of Egypt! Read Less
Sail Date: March 2019
Why is the photos so expensive. When you dont buy it they throw all away?? Their are many people that look at the photos but dont buy. It is very nice pictures but really expensive. Think about cheaper prices as to throw everything away.. ... Read More
Why is the photos so expensive. When you dont buy it they throw all away?? Their are many people that look at the photos but dont buy. It is very nice pictures but really expensive. Think about cheaper prices as to throw everything away.. The food staff rooms and entertainment is very nice. On our 2 nd trip their was also more fish available. Deserts and so many of a variety of fruits were avaible. Cocktail of the day was also our favourite The staff is helpfull and friendly. We enjoy all the entertainment . We did not see the Sokkie singers too much to mingle with them as it would have been nice. On Portuguese Iland with all the changes and enough shades was awesome. We will definitely go on another cruise. Prices is resonible. Their is 1 more last thing. The hairdryer does not work as the laat time Read Less
7 Helpful Votes
Sail Date: March 2019
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of ... Read More
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of cruising...clearly overwhelmed, everyday her service cart was the last to leave the passageway....where are the supervisiors to help with the proper training and make sure her staff have the tools they need to be successful. At one point it was suggested we keep a regular schedule by getting up in the morning at the same time each day!!!! Beverage service was so bad in the Grand Salon about 1/2 into the cruise they decided to go with premade drinks for the shows so the waiter didn’t have to take all those bothersome drink orders...some evening you had to ask several times for a beverage...Had to ask 2-3 times for a glass of ice, and we had to laugh one night in the MDR I asked for a wafer cookie for my ice cream....it arrived with ice cream on the pointy end, clearing taken from some other order....or previous order!!! Noticed little cheap things like no breadsticks on the table at lunch, at breakfast no little jars of jams, had big containers on the buffet to scoops out of...no hor’dourves at the formal night. If you want honey for your tea you have to scoop!!! In the Seabourn Square the honey was put into the cup, as they don’t have any little jars....guess one needs to bring their own from home....not exactly luxury! The food is for the most part quite good. However we were on 2 segments and the menus were the same for both segments. Ordered room service 2 evening when we were “fooded-out”, club sandwich which I have had in the past and was quite good...it use to be 4 sections this time it was only 2! To the good the nibbles up on deck 10 in the evening are excellent....noticed on some occasions the carpets were not cleaned of crumbs from afternoon tea!!! We did really enjoy our CD Ross Roberts, excellent...and the speakers and entertainment staff were good as well... This itinerary was very interesting but we would not go back to any of the ports except Cape Town and Singapore....if you are not a sun person you will find the the Indian Ocean really hot and humid! My only hope is that Seabourn gets it’s act together as this is the 3rd year the service isn’t what we expect....suggest more rigorous interviews and training on land and more extensive....before you subject paying passengers to amateur hour!!! Read Less
Sail Date: February 2019
This was our fourth cruise and it was very disappointing. We went on the Sinfonia in 2011 and it was awesome, not crowded, no queue's, there was always place to relax on the top deck. This time it was over crowded and loud and the ... Read More
This was our fourth cruise and it was very disappointing. We went on the Sinfonia in 2011 and it was awesome, not crowded, no queue's, there was always place to relax on the top deck. This time it was over crowded and loud and the buffet restaurant was a disaster. There were never place to sit and the dirty dishes was all over the place, not to talk about the food quantity. I think MSC is now focusing on quantities and not quality. the bar's and lounges was good, the music was okay, was hoping to have at least an Italian band like the time on the Sinfonia. The theatre shows was medium and also very short. I would really not recommend this to my family and friends as it felt that we were in an South African Hotel where its over crowded and people are dishing as if there is no tomorrow. The fine dining in the evenings was okay, not like it used to be. Read Less
Sail Date: January 2019
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various ... Read More
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various lounges & bar areas for relaxation & good music. The dining sittings in the restaurant caters for everyones needs & the staff serving guests with a smile & then having the opportunity to meet wonderful people at the table we share with.Our highlight the sushi restaurant (my favourite). Our balcony cabin for two very spacious & clean..the staff (& that includes everyone) very friendly & helpful at all times & they work long hours daily. Its also fantastic on the pool deck soaking up the sun & having fun with activities organised by the entertainment team.Its your lucky day if you win something.The shows in the theatre outstanding!!!Professionalism beyond words! The cruise overall is too much to see & do & theres too little time..definitely another cruise planned for the future.. Read Less
Sail Date: January 2019
Staff, Cruise Director, Chefs, food and service absolutely first rate, and not just for a few days...it was 35 days of pampering. FANTASTIC... keep it up Oceania. CONS: The drinks were pricey, but we could have picked a drink ... Read More
Staff, Cruise Director, Chefs, food and service absolutely first rate, and not just for a few days...it was 35 days of pampering. FANTASTIC... keep it up Oceania. CONS: The drinks were pricey, but we could have picked a drink package. Casino was very quiet slots extremely tight, but Manager explained Oceania has just taken contract back from previous independent operator and will be making improvements and changes... PROS: Superb food in all venues. Best shellfish and steaks at sea without question. Most nights a local or specialty offering available on top of regular menus. All desserts and home baked breads delicious. Service was tops. Bar, room, cabin, butlers, restaurants.... always a smile and a greeting, day after day... a happy and delightful team working connected by pride in their work. SUPERB Entertainment good, stand outs : the Bellissimo Quartet with classical strings, then did a wild rock show on strings too!! Cruise director, John E. With his own hilarious show, also extra crew shows such as Beat the Chef , party undet the stars in Seychelles. Clever, fun and innovative fresh ideas. Great team No more to say... back with Nautica, next we go! Read Less
4 Helpful Votes
Sail Date: January 2019
Third time on Oceania, first time on the R-Class Nautica. Had a great time on this 30-day cruise up the east coast of Africa and then Asia seeing some out of the way places but meeting some great people onboard. The biggest detractor on ... Read More
Third time on Oceania, first time on the R-Class Nautica. Had a great time on this 30-day cruise up the east coast of Africa and then Asia seeing some out of the way places but meeting some great people onboard. The biggest detractor on this cruise was time and how long it takes to get from point A to point B. Itinerary Planning - This is a shared responsibility between Oceania Corporate and the Captain of the ship. These itinerary’s are made years in advance and must be executed by the Captain at the helm. Durban - 3 hours late, Maldives - 5 hours late, Phuket - 5 hours late - Unacceptable. The reason given, currents were bad or wind was high. This tired ship can only do about 18,5 knots, we didn’t have high seas or storms to contend with, this was an example of poor planning and not having enough time reserve between ports of call. The skip of Mombasa for terrorist threat is understandable but could have been communicated sooner, the add of Praslin in the Seychelles deserves an “At a boy”. Ship - Loved the size of the ship and the old world charm but its time for an upgrade. The common areas were in good shape and are still receiving the TLC they deserve. Would like to see Toscana and Polo combined to make room for Red Ginger with the scheduled refurbishment. The Nautica Lounge has a nice layout to it but when the entertainment uses the dance floor instead of the stage it can be difficult to see what is going on. Didn’t see a lot of activity in the casino, this space could get better utilization. Enjoyed the spa deck on the front, a quiet space for reading, and the hot tub there was great. Dining - Ate in all the venues and service level was top notch. This was really evident in the Terrace Grill. During the morning rush there were countless “Good Mornings”, tables were reset quickly, and beverage servers ever present. Enjoyed the regional specialty nights especially the game night of Kudu, Springbock, Crocodile, and Impala. For the GDR did not experience the same quality as previous sailings, the deserts were routine. Saw the same menus in Toscana and Polo as year prior, shouldn’t these change a bit. Entertainment and Activities - You can’t expect the same performance level that is received on a 2500+ passenger ship. With that said this group or entertainers and dancers held there own and then some. You got to know these performers throughout the 30-day cruise as they were the ones hosting the various activity games onboard. I think you will see Paulina and Luke have their own headline acts soon. John’s comedy/magic show should become a regular act. He was pretty darn good at having fun at the daily trivia forum. Was glad to see bridge lessons being offered as corporate had said they wouldn’t prior to the cruise. Bridge should be expected on a cruise of this duration. The string quartet every evening in the atrium was well received and glad to see them get two headline shows. The off-board entertainers and lecturers were pretty good. Ports and Shore Excursions - Took this cruise mainly for the itinerary and was not disappointed. Arranged mostly private tours with the CC forum prior to embarkation. These were well done and received a more intimate experience than the Oceania sponsored trips. The tendering process was orderly with a sensitivity to private excursions. Oceania needs to cut their fees in half to be competitive. Met some interesting fellow travelers from various points of the world. By sharing evening dinner or Happy Hour you get to exchange in some great conversations. We enjoy Oceania and will return. Read Less
1 Helpful Vote
Sail Date: January 2019
We LOVED Oceania's ms Nautica! Only 650 passengers (maximum possible = 684), and a huge, very international crew. An older but well-maintained intimate ship, full of beautiful art; fabulous food (the best we have ever savoured ... Read More
We LOVED Oceania's ms Nautica! Only 650 passengers (maximum possible = 684), and a huge, very international crew. An older but well-maintained intimate ship, full of beautiful art; fabulous food (the best we have ever savoured afloat); excellent singers and dancers; a personable cruise director (he made up for the humourless captain); and great cabin/dining service in every respect. Very comfortable (if small) cabin and adequate (if miniscule) bathroom. Bellíssimo, a most talented Ukrainian string quartet (from the Putin-menaced Donets region) played classical and popular music for hours ever day; good evening entertainment, especially the specially invited singers and comedians; a daily MENSA quiz, puzzles, and challenging games of trivia and an art scavenger hunt; reasonable enrichment program, delivered by a knowledgeable astronomer and an egocentric Canadian biologist who attempted to introduce the history and culture of the ports of call, but was out of his depth whenever he strayed from his narrow speciality; FREE internet with superb connectivity; a good library (but lacking almanacs, a good dictionary, and an encyclopedia). All this comes at a cost which tests the limits of our cruising budget. However, it illustrates the old adage, "You get what you pay for." When we look back at about 60 nights of cruising with Celebrity; 300+ nights with Holland America; and single cruises with Princess, Royal Caribbean, Swan-Hellenic (now bankrupt), and MSC, we would say that Oceania is superior to all of them. When we did not purchased any of the rather high-priced (and often mediocre) ship-organized excursions, we simply took the shuttle bus, which the Shore Excursion desk almost always organized, and went to wherever it took us. They were always safe spots, even in Durban, from where we could walk without fear of being mugged. Read Less
2 Helpful Votes
Sail Date: January 2019
My husband & I chose this trip so he could take some CE and do a safari!. We booked the pre-cruise safari at Lion Sands River Lodge. While Oceania did not really do a good job with communicating our hotel info or flight info to the ... Read More
My husband & I chose this trip so he could take some CE and do a safari!. We booked the pre-cruise safari at Lion Sands River Lodge. While Oceania did not really do a good job with communicating our hotel info or flight info to the bush, it all worked out & the Lodge was amazing! We had 4 game drives and 1 bush walk. Pre-Safari, we booked a night at the Residence Boutique Hotel. The Residence is a beautiful, intimate hotel that used to be the Chinese Embassy. It is in a gated compound, very safe. They arranged for their driver to pick us us from the airport, gave us a driving tour of Johannesburg the next day, and delivered us safely to 54th of Bath Hotel booked by Oceania. 54th on Bath is a very nice hotel basic. I think it is part of the Omni Group. Breakfast was included and we all had omelettes. There were 8 from the Nautica going on Safari. Flight was quick and soon we were on our way to Lion Sands. Our time there was the highlight of our trip! We wished it was longer. Soon we were on a flight to Cape Town. we did not have time to see any of CapeTown precruise. We sailed roughly 1 hour after boarding. We were tired! We were in a "penthouse" cabin 8065. It was of course very small compared to the Marina penthouse cabins. I wanted to upgrade all along but the reasonable price upgrade was not offered until we were on safari & my travel agent said it was gone within minutes. Our butler, Vinod was a Gem! He helped with some dining problems and was just overall the best we have ever had. The food was very good in the main dining. My favorite thing was in Toscana, the Carbonara, but you have to eat it quickly because it seems to harden up. We had to request escargot in the MD. It was perfect. The escargot in Polo is soupy and neither of us cared for it. I not sure when it asks about excursions, aside from the Pre-Cruise safari, we booked everything privately because I do not like tour buses or large groups. If you do this cruise and you feel the same consider booking something through the ship while in East London (a place I will be blocking from my memory soon). We booked through Kevin Agram. We did not have him as our driver. Our driver knew nothing and insisted on taking us to the "townships" for 2 hours and then segregated beaches! It was the lowlight of our trip, having already seen them in every town we visited in South Africa. We did do great excursion through Red Dunes safari in Namibia, but if you want to see seals, book a catamaran tour. I heard they jump right on the boat! Richard's Bay & Durban we used Trinity Tours, Brian High. We went to several game reserves and same things as the ship but cheaper and we had a lovely dinner at the Oyster Box Hotel in Durban - don't miss the curry bar. Also do not eat Curry unless you at the Pot & Kettle in the Valley of a Thousand Hills. Very good wine at Durbanville Sauvignon Blanc. $7 per bottle! In Mossel Bay, we used Tours for South Africa and went to Botlierskop Game Reserve (same as the ship) but much cheaper and included lunch. In Port Elizabeth, we used Afroventures Tours and had a wonderful day safari where we actually saw 3 lions!! When we came back to Cape Town we had a day tour to Stellenbosch to taste wines. It was late get started because of immigration problems or something. So we only got to see 1winery (Waterford - Excellent) and then we had dinner at the Wijnhose. I kept saying the winehouse & no one understood me! Excellent food and flights of wine. I would definitely go back to Stellenbosch. Read Less
Sail Date: January 2019
We chose this cruise for its itinerary. We could “Safari” without sleeping in tents! We also wanted to escape the winter weather in the US. Ports were interesting except for Maputo, Mozambique. Oceania should skip it...very 3rd ... Read More
We chose this cruise for its itinerary. We could “Safari” without sleeping in tents! We also wanted to escape the winter weather in the US. Ports were interesting except for Maputo, Mozambique. Oceania should skip it...very 3rd world. We didn’t feel safe and was the only port that required us to take malaria medicine. We were surprised Oceania offered a 2 hour walking tour. DON’T TAKE IT! Street vendors aggressively follow you and pressure a sale. Streets are dirty. We were only allowed to take photos when given permission. Definitely not worth stopping. As for ship: Food and service were outstanding. Loved the “dine anytime” arrangement. It was fun to share a table and meet other guests but we always had the opportunity to dine alone. Being in the Owners Suite gave us special privileges and we were able to eat in specialty restaurants whenever we requested to do so. Stewards were exceptional! Entertainment not quite as elaborate as other cruises but I suppose that’s due to size of ship. On shore: the Belmont property, Mount Nelson Inn, is fabulous! If you are staying in land pre or post cruise, make a reservation! And don’t miss Table Mountain and The Cape. Two spectacular sites in Cape Town. Read Less
Sail Date: January 2019
This cruise was a fun way to get to our holiday in South Africa as it went from Southampton to Cape Town. The cabin, public rooms, lectures and art gallery were all great. We were travelling in Queens Grill and were presented with ... Read More
This cruise was a fun way to get to our holiday in South Africa as it went from Southampton to Cape Town. The cabin, public rooms, lectures and art gallery were all great. We were travelling in Queens Grill and were presented with wonderful menus but the food that came from the kitchen (as opposed to being cooked at the table) arrived dry. We complained twice but nothing changed, I suspect that the chef did a good job but the food was left too long on the pass. We like wine and had been assured that we could do WSET Course Level 2 on the trip. That was not available. We attended a wine pairing lunch which was hugely disappointing because of the poor presentation by the head sommelier. We were irritated by how little was included in the price and that we were constantly signing chits to pay for things. The coffee available free was poor quality so one had to pay for premium coffee. Even when going on excursions small bottles of water were sold for $3.90. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to ... Read More
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to have seen and photographed a leopard and a white rhino at sunset against a setting sun. Our suite onboard was very convenient to the elevators and our cabin attendant was so attentive. The food was fantastic as well as the musicals. The weather however proved a bit of a disappointment as we had to forgo a port in Nambibia and Mozambique. Internet service was problematic and the food too salty. Salt shakers are on every table so why not use those? The only disappointment was the awlful air routing to and from Cape Town that resulted in 10+hours spent in Lufthansa's Frankfort's lounge going and coming. This was our third Regent cruise and the second one with Captain Serena who is an outstanding, vivacious captain. Spending Christmas, New Year's Eve and New Years Day was truly one of our most memorable cruises. The 1600 photos we took are indeed a photographer's dream come true. Read Less
1 Helpful Vote
Sail Date: December 2018
We have always wanted to go on a cruise and after friends told us about their wonderful experience we decided to experience it ourselves and the price was really affordable. We also invited another couple to join us. Let me just say the ... Read More
We have always wanted to go on a cruise and after friends told us about their wonderful experience we decided to experience it ourselves and the price was really affordable. We also invited another couple to join us. Let me just say the ship is amazingly beautifull, from the cabin, lounges, bar and swiming areas and not forgetting the wonderful dining experience at L'Oleandro Restaurant at Deck 5 (table 477) which was made possible by our wonderfull and ever smiling waiter Sery and the drinks' man Santos. Our waiter Sery was helpful with regards to the menu selection and recommendation, he even agrreed to captured our dining experince with our camera. The experience at the Portuguse Island was wonderful, which included swiming, nice dance music and a wonderfull braai with lots of meat and fruits to choose from. The experience of sleeping in a cruising ship was priceless. Bon voyage Read Less
2 Helpful Votes
Sail Date: December 2018
I chose this cruise for its itinerary-UAE, Oman, India, Maldives, Seychelles, Kenya, Tanzania, Madagascar, Mozambique, and South Africa. The shore excursions left a lot to be desired. The stop in Abu Dhabi coincided with a marathon. ... Read More
I chose this cruise for its itinerary-UAE, Oman, India, Maldives, Seychelles, Kenya, Tanzania, Madagascar, Mozambique, and South Africa. The shore excursions left a lot to be desired. The stop in Abu Dhabi coincided with a marathon. The downtown area was completely shut down and our hop on/off bus driver had no idea what to do. We went around the same block three times and circled a round-about four times in succession. After an hour and a half, the bus stop at public toilets for us. Everyone was afraid to get off at the three stops he managed to get to for fear they'd never see another bus. Why did the shore excursion department not know about this and cancel this tour? In Nosy Be, Madagascar my shore excursion included a beach stop. Not a beach on the same side of the island as the pier (where other excursions went), but one that was 45 minutes down a crater filled road! By the time we got there, there was no time to swim (the beach had no changing or shower facilities) and the guide moved up departure time AFTER people headed to the shoreline. Almost every excursion included a "market" stop. How many times does a person need to smell fish and meat covered in flies while it rots in the sun? I chose an excursion to a Zulu "village" in South Africa expecting to visit a real residential village. An hour and a half ride to a hotel with a cultural entertainment area-a recreated "village." Heck, one of the women didn't even know the steps to the dance. In Durban, they didn't know the market would be closed on New Year's Day! So the guide tried to fill in time by taking us to the wealthy part of town and to the soccer stadium. Unfortunately, the tour bus didn't pull up on the stadium side of the street and one of the passengers was hit by a car crossing the street. I was a little surprised that none of the excursions on this cruise went anywhere near a jewelry store or upscale shopping area. Several of these countries are known for the gemstones they mine. The Nautica was fine and my cabin was good. I dined most of the time in the Buffet since the food was as good or better the the restaurant. I did try the restaurant once. The service was slow. My server replaced my standard silverware with a salad fork and a fish knife for a steamed salmon entree with green beans which I couldn't cut. I ate in both the alternative restaurants; food and service were excellent. The worst part of the cruise was embarkation. The documents said it was at 1pm so a lot of people showed up at 1pm. A LOT OF PEOPLE! Several hundred! They made no arrangements for the crowd-no chairs, no water, nothing! Like others, I stood in line for more than 2 hours while crew with gold bars on their shoulders smiled at us. I can understand that they might not know this could happen, but THEY COULD HAVE DONE SOMETHING once it did. What would it take to have a crew member unstack the chairs that were leaning against the wall? They could have handed out number tags (the ones used for shore excursion buses) to group us and call us up when it was our turn. We still would have waited 2 hours, but we could have been seated while waiting. Read Less
1 Helpful Vote
Sail Date: December 2018
We cruised on Regatta (sister ship) a few years ago (Rio-Amazon-Miami) and had a very positive experience. This cruise (Dubai-Capetown) was disappointing in comparison. The ship is slightly aged, but kept in excellent condition. ... Read More
We cruised on Regatta (sister ship) a few years ago (Rio-Amazon-Miami) and had a very positive experience. This cruise (Dubai-Capetown) was disappointing in comparison. The ship is slightly aged, but kept in excellent condition. We upgraded to concierge verandah cabin for this trip so were prepared for the level of accommodation; no complaints. We're still not sure what "concierge service" means, though. The service was good but we didn't know what to expect above and beyond what we got on our previous cruise. We found the food and service to be excellent, especially in Toscana. I have difficulty hearing in noisy environments, so after our first meal in the Grand Dining room, I learned to request seating just inside the entrance, away from the busy waiters' serving stations. The entertainment was of average quality. A couple of the professionals were extremely talented; a couple were not. Some of the scheduled entertainers were no-shows or delayed due to travel or visa problems. One such delay resulted in an impromptu Passenger Talent Show: mildly entertaining but not what we hoped for. The String quartet was excellent -- highly professional, and the ship's band was super talented. The six young on-board performers were equally talented. They put on several very entertaining Broadway-type shows as well as separate performances. No disappointment there! With a number of sea days, there were activities like bracelet-making, embroidery, bingo, and other parlour games -- not of interest to us. Two "Enrichment" speakers helped fill in the days: one was well-informed and entertaining while the other was rather pedantic and didn't hold our interest. Surprisingly, there were no "Destination" Speakers. Adequate information about upcoming ports was very lacking and very missed! Activities (e.g., more and varied speakers) and more substantive entertainment would have helped the long sea days pass. In retrospect, the cruise itinerary could have been better thought-out. One or two of the four stops in India could have been skipped, with the time added to other stops. Sailing for a day or two (or more?) just to spend a few hours in the next port, now seems like a waste of time. For instance, we sailed west for about two days from Seychelles to Mombassa, then part of a day to Zanzibar, and then a day and a half back east to Nosy Be (Madagascar) where we anchored for only six hours! In our case, Madagascar was of more interest than four stops in India. After an hour delay in tendering plus 40-minute boat rides to and from Nosy Komba to see lemurs (a couple hours) there was no time left to go ashore in Nosy Be or any other part of Madagascar! Very disappointing! Being rather inexperienced with shore excursions, and concerned with being left behind if we were delayed returning to the ship, we opted for the security of booking through Oceania. Never again! The excursions we chose (based on brief, sometimes inaccurate or misleading descriptions) were mostly disappointments. Expensive disappointments. As an example, an excursion in Durban was described as "panoramic", which, to me, suggests there will be stops where photos of interesting places can be taken. The actual excursion was a half-hour drive to "Umhlanga Rocks" ( apparently not a natural formation, but a high-end residential community instead), another half-hour drive to "Ballito" (apparently a small beach town, popular with locals) where the guide disappeared to apparently look for restroom facilities, leaving us to wander on our own for 15 minutes, then another hour-long drive back to Durban, where we drove non-stop through the downtown area, trying to snap pictures of places like "...the Theatre, where they have plays...". As another reviewer remarked, too many excursions are made up of too many people: the guides are often too far from most of the group to be heard clearly (both on the buses and on walks). And even guides in "third-world" excursions should understand not to let their charges get strung out for a hundred feet in unfamiliar narrow streets and pathways. These examples reflect our (and others') experiences on a large percentage of our excursions. Assuming we ever do cruise with Oceania again, it's very unlikely we'll use their excursions. Many people we met aboard (some had multiple Oceania cruises) were equally disappointed and expressed strong doubts about using Oceania again. The general opinion was that after Oceania was acquired by Norwegian, cost-cutting and short-term profit-taking have caused a noticeable reduction in the level of service. Unfortunately, our many good experiences on this cruise (especially with the crew and staff members) were offset by the excursions and other disappointments; we don't expect to use Oceania in future. Read Less
1 Helpful Vote
Sail Date: October 2018
This was our first Silversea cruise. We chose this cruise because of their unique destinations and excursions. Being a smaller ship was a plus too. First... the food was incredible; well seasoned, flavorful and well presented. So many ... Read More
This was our first Silversea cruise. We chose this cruise because of their unique destinations and excursions. Being a smaller ship was a plus too. First... the food was incredible; well seasoned, flavorful and well presented. So many choices and so many dining options that you never have to repeat yourself. Our butler was always on top of things and went the extra mile for us in locating non-alcoholic beverages for our suite or anything else we would enjoy. Our cabin was spacious, bright and airy. We never felt like we were on top of each other. The closet space was refreshingly large with ample hangars and drawers. The lectures were very interesting and there was something for everybody. Nice mix. We did not partake of many of the offered activities this time and the late night entertainment was too late night for us. We did attend the 6:15 opera and would like to see more entertainment during the matinee timeframe. Ports were fascinating and our tour guides were very knowledgeable and engaging. This was a very relaxing cruise for us where we could come away refreshed. I thoroughly appreciated the library on the 11th deck. My secret place. Professional staff from the cruise director to the room attendant. 6 stars. Read Less
9 Helpful Votes
Sail Date: April 2018
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't ... Read More
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't care home'!! Our checkin and boarding was a disaster as we were checked into the room I had booked, but in some one else's name! We subsequently were hawked about a couple of floors to find the right cabin and then spent the afternoon dodging wheelchairs and aged people with walking sticks etc.. The only luxury in evidence were pictures and marquetry decorating the walls in public areas. Subsequently the bars were empty and no audiences for the brilliant musicians. It was like a ghost ship with no ambience. The so called 'glitzy gala balls' were no more than Hammersmith Palais on a bad day with 5 employed male and 1 female dancers to get people on the floor and guests turning up in casual clothes, one woman near me in my evening finery was wearing a fleece and track suit trousers! We ate a mere twice in the main dining room, first night the steak was like shoe leather, second night we had to suffer an unacceptable being. This was fixed dining and no other tables were available so we had to eat in the Lido everyday. This is definitely not what I expected. Cunard response was a 'snowflake' phoned me up to palm me off with a £200 pound voucher off a P&O cruise. What an insult. Read Less
6 Helpful Votes
Sail Date: April 2018
Everything, really everything was perfectly organized. Embarkation and disembarkation were organized. You have 5 restaurants for choice and only one of these five you have to reserve for. Service, food, drinks whenever you want, ... Read More
Everything, really everything was perfectly organized. Embarkation and disembarkation were organized. You have 5 restaurants for choice and only one of these five you have to reserve for. Service, food, drinks whenever you want, anything you might need, you get it. Champaign, caviar as much as you want. Excursions were well organized and at a reasonable prize Five restaurants at choice and you receive their menu every evening for the following day. You can order any wine , champagne, beer or water for your fridge, as much as you want. Room service works well and we had a table on our balcony set up with table cloth every morning for breakfast. You can also ask for a 3 or 4 course diner in your suite at the time you want. We can only recommend this company and we will certainly make our next cruise with them- We tried different other cruise companies , but his is the best. ......and when you think what you get for the price you paid it is not relly expensive. Read Less
13 Helpful Votes
Sail Date: April 2018
We chose this cruise because of the unusual West African ports of destination. Also, Silverseas is supposed to be a "luxury cruise." What a disappointment! From our hotel in Ghana- where they were supposed to meet the ... Read More
We chose this cruise because of the unusual West African ports of destination. Also, Silverseas is supposed to be a "luxury cruise." What a disappointment! From our hotel in Ghana- where they were supposed to meet the passengers, throughout the cruise- one issue after another. In Ghana we were promised staff to help with getting on buses and to the port. The paperwork in our rooms wasn't correct- it even said "sample letter" on it..... total disorganization getting on the buses- we were left to our own devices. Our luggage was supposed to be picked up from our room. It never was. We heard later that passengers who trusted that to happen NEVER did see their luggage again.... on and on. The ship had problems throughout with both plumbing and AC issues. Our room was hotter than hell, literally. We moved rooms 3 times on the ship. I kept begging for them to just pick me up a fan when we were in port. Even asked the bus driver if he would just stop briefly for me to get a fan when we saw some.... nothing.... For 6 nights I suffered unable to sleep...... Doesn't seem particularly "luxury" to me. Hallways smelling like sewage, rooms without AC. We asked before booking if pirates were an issue in the areas we would be traveling. We were assured that there was no chance of pirates on the West Coast of Africa. Then, after we boarded and were out to sea, we had a letter put on our bed stating that we were in a high pirate caution area, and that we couldn't open our balcony door or curtains, and that the deck restaurant would be closed for the next 4 evenings. All of the other restaurant curtains were tightly closed, and windows and sliders to the deck were taped up with paper covering them. I felt like I was in England during the second world war bombings! They even told us that if pirates were to board the ship to come to the main lobby and lay in the middle covering our heads! For the love of Pete! This WASN'T what we signed up for! Many of the tours were disorganized. Rude tour leaders. It goes on and on and on..... We expected the excursions to have more explanation regarding the area we were going to see, some info on the demographics regarding the people, income, history, etc. We were, once again, disappointed. Days at sea were a total bore. There could have been many more activities offered than were. My husband found a shard of glass in his food one day at lunch. The food, at best, was adequate. No better than an NCL large ship would be, just FAR more expensive. They comped us a few free dinners at their upscale restaurant. I don't think this even begins to compensate for the total lack of "luxury" compared to the price of this cruise. I wrote a letter to Silverseas over 3 weeks ago. I never got any sort of response. Not even an auto-prompt type that said "thanks for your letter." I emailed again a week ago, asking if they received my original letter. Still nothing.... REALLY? I will say, their staff was amazing. They greeted you by name from the first day. They were wonderful. I'm generally very disappointed in Silverseas, and even MORE disappointed in their lack of follow up when there was a problem. I gave them time to address the issues, and make things right, but obviously, customer satisfaction is not important to them. Read Less
1 Helpful Vote
Sail Date: February 2018
A bucket list top 10 item . This was one of the most exciting and wonderful experiences of my life . We shared a Balcony room - absolutely amazing . This ship is stylish and classy . The amount of things to do on this ship is mind ... Read More
A bucket list top 10 item . This was one of the most exciting and wonderful experiences of my life . We shared a Balcony room - absolutely amazing . This ship is stylish and classy . The amount of things to do on this ship is mind blowing . I have stayed in several 5 star hotels and they definitely cannot compare to this ship I am hooked and MSC will definitely see both my mom and myself again Although we could not see Pomene due to bad weather --- MSC made sure we were entertained the whole day . SAFETY first !!!!!! The food is fresh . Evenings were spent -- going for dinner followed by a live show and then we went to watch a band playing the most awesome music live while we sipped red wine . I have had the time of my life and i strongly suggest everyone takes a cruise On MSC Read Less
9 Helpful Votes
Sail Date: February 2018
We've always thoroughly enjoyed our silversea cruises unfortunately not this time . From the moment we stepped onto the ship in Mahe the atmosphere felt different . Reception staff not friendly customer service sadly lacking ... Read More
We've always thoroughly enjoyed our silversea cruises unfortunately not this time . From the moment we stepped onto the ship in Mahe the atmosphere felt different . Reception staff not friendly customer service sadly lacking particularly from 2 people one male and one female who showed no interest at all in any query we made . In my mind first impressions are the most important and they certainly let the company down . Staff attitude in some areas was apathetic gave the impression they did not want to serve us , Service poor in lots of areas particularly Stars where after the food had been served the bar staff were nowhere to be seen . Face recognition sadly lacking this is something that Silverseas has excelled in there was a handful of staff that rembered us mainly because we'd sailed with them before . I have to say most of the staff were friendly and helpful unfortunately you need a few bad staff to lower the ships reputation . The food was very good with a nice choice on the menus . Very disappointing to have only one cooking demonstration . No tasting or drink offered . The Chef had nobody in attendance they all cleared off and he was left with difficulty using the cooker and no Salt and Pepper !!!! Most unimpressive . Entertainment was good We really enjoyed the singer in Stars Claudette had a good voice too . We were made aware countless times the ship was going into dry dock in March . That is no interest to us we spent a lot of money on this cruise and we expected full silversea service which was lacking in lots of ares . We had our photo taken at the Venetian society as we'd achieved 100 days which entitled us to free laundry !!! This photo was taken with the captain . We did not receive a copy of this photo until disembarkation day Adam sorted it out . Once again the reception were most unhelpful and the female hostess should have followed up who had their photo taken that night and dealt with it accordingly . I'm sorry to say that was the nature of most of the cruise . On the plus side we really enjoyed the Indian dancers and the Italian tenor not to mention Claudette and the singer in Stars .Suite was a bit tired mini bar well stocked . Free laundry was great . Butler and Room attendant helpful and pleasant . Pool area was very busy not enough sun beds put out and occupancy rules not adhered to . The Boutique was closed a lot of the time . Delightful girl working there . The merchandise needs addressing it's dowdy and old fashioned and more costume jewlellery should be available Read Less

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