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4 Celestyal Cruises First-Time Cruisers Cruise Reviews

In the past, when I saw one star reviews for vacations I asked myself how people can do that for 5 star hotels. Well, here I am writing my one star (or should be 0) for this Cruise. First of all, I have to say that I loved Cuba. I went ... Read More
In the past, when I saw one star reviews for vacations I asked myself how people can do that for 5 star hotels. Well, here I am writing my one star (or should be 0) for this Cruise. First of all, I have to say that I loved Cuba. I went to cuba with very low expectations, I was in a resort in Varadero the week before the cruise and the experience was excellent, including the resort, the people, the service, the room and even the food. My main purpose for the cruise was to visit Cuba after a week in the beach...but I didn't see much of cuba. Excursions were completely disorganized. The Cruise Director is a clown, and a bad one. And when you put a Clown together with a Salsa dancer that only knows how to count to four to organize 120 people in 4 buses, that's what you get. A hour and a half delay. In addition the boat was always delayed. They always blame the weather (even the day that the cruise didn't sail). The only day that we were on time the joker woke us at 7:20am to call everybody take the temperature even if the disembarking was at 9, and they didn't even took our names or cabin numbers. The end of the story is that you lose most of your time in port because they are extremely disorganized, plus Cuba customs. They take you on a 3 hours tour where they want them to take you and you don't have extra time to do anything on your own. One example of what to expect was at Maria la Gorda. Like many other people, I was prepared with hiking gear to go to a natural reserve. Instead, we were 3 hours on a bus that took us to a place that was...nothing. Only and old lighthouse on the other side of the fence. I asked about changing that excursion for diving, it was u$s 165 for only one tank on a choppy day, when regular price for 2 tanks is $49 in Cuba and they will refund you if there's bad weather. About the cruise. This is a refurbished ferry that was burned and crashed an oil tanker (Do your own research on this one). It might be ok as a ferry, but It cannot handle very well the conditions in Cuba, it was a little bit windy but it was sunny all the time, standard weather for Cuba at this time of the year. I can't imagine it with a real storm, even a minor one. So expect it to move, and a lot. First I got an inside cabin, if you can call it a cabin. It was not even half the size of a small cruise cabin. I upgraded (after having to pay, and they are very good at getting your money) to an outside cabin. The carpets were stained and didn't look modern. the washroom had problems most of the time. Also the air conditioning was unpredictable. Food was college cafeteria grade. At the buffet, there were always the same, breakfast, lunch and dinner. The food seemed to come from Greece more than a month before, nothing was fresh at all. Fruits were mainly canned. They advertise that they serve Alberta beef, but I only seen overcooked pork and chicken. Also they changed the dinner plan to open seating. First day I was refused to enter one of the restaurants. They said it was booked by a group for the next 5 days, but other people got in. I got in the next day. Both restaurants serve exactly the same. Sometimes you have to wait 45 minutes, or go to the buffet. Entertainment was always the same, not much entertaining. On the positive side. After the shows, the band stayed playing and they were really good. Read Less
Sail Date December 2015
We were very disappointed with this cruise. The cabin was very shabby with holes filled in the walls but not painted over, carpet was stained and curtains were thread bare and would not close properly. In the bathroom the shower showed ... Read More
We were very disappointed with this cruise. The cabin was very shabby with holes filled in the walls but not painted over, carpet was stained and curtains were thread bare and would not close properly. In the bathroom the shower showed rust and the grout in the floor kept falling out. There was obviously some problem with the drainage system as the carpet in the passage was stained outside several cabins and there was a suction pump being used and also a blower operating to dry the carpet. The cabin staff were very friendly and did the best they could with what they had to work with. There was a lack of information on the islands that were visited prior to the shore excursions. The food was very average and the wine poor although the staff were friendly and helpful. As a whole the ship was very old and tired and needs a complete makeover. Altogether not a very good experience for our first cruise, we would not recommend it to anybody. Although we didn't enjoy the ship we loved the Greek Islands and explored them ourselves via taxi or on foot rather than the cruise shore excursions. Read Less
Sail Date September 2015
We are very disappointed with this Celestyal Cruise. The cabin was very shabby with holes in the walls that had been filled but not painted and thread bare curtains that didn't close properly. The bathroom had rust evident in the ... Read More
We are very disappointed with this Celestyal Cruise. The cabin was very shabby with holes in the walls that had been filled but not painted and thread bare curtains that didn't close properly. The bathroom had rust evident in the shower and the grout in the floor was falling out. It was obvious there was a problem with the drainage as there were stains on the carpet in the passage way and a suction pump was being used as well as a blower to dry the carpet. The cabin staff were friendly and did the best they could with what they had to work with. The food and wine was average but the waiting staff were friendly and helpful. It is clear that this ship needs a full makeover before it would become pleasant to sail on, it was not a good experience for our first cruise. There was a newsletter each day detailing what activities there were on board but no information about the various islands visited except to list the tours. The on shore excursions were very expensive, we did some ourselves by taxi which worked out well. While we enjoyed the Greek Islands we would not recommend this cruise at all. Read Less
Sail Date September 2015
Our first cruise - never again. The ship is old, tired and should be ditched. We did a cruise round some of the Greek Islands. They couldn't get into Patmos. At Mykonos we only had two hours and for most of that it was dark, Santorini ... Read More
Our first cruise - never again. The ship is old, tired and should be ditched. We did a cruise round some of the Greek Islands. They couldn't get into Patmos. At Mykonos we only had two hours and for most of that it was dark, Santorini was so crowded it was like a conga line around the town. The cabin was OK, but very small and airless. There was no room for two cases, except on the floor. The crew were very pleasant but looked and acted like they were overworked. The food was poor, pretty much the same every day. They took so long checking us in we never got the emergency briefing at the beginning so we had no idea what we would need to if there was an emergency. The personal/medical form which we were told was so important to have completed was never requested. Several times we wanted to find a quiet space just to sit and read - no chance, everywhere was so noisy with loud music. We were charged 20 Euro for wifi which didn't work for most of the time (who charges for wifi now?). When I asked about the wifi I was told it was either the bad weather or the satellite was down - REALLY ?? We were sadly disappointed and we really feel we wasted our $'s and five days of our holiday. NEVER. NEVER again would we we use Celestyal. Read Less
Sail Date September 2015
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