2 Los Angeles Regent Seven Seas Explorer Cruise Reviews

Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship. Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big ... Read More
Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship. Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big MISTAKE! Very little worked on this so called "Luxury Experience" . It is quite obvious that the "bean counters" at Regent have decided to squeeze every single dollar out of every single cruise and then let the customer "suffer" their decisions. The problems began with the so called "Free" Airfare. This is nothing more then a marketing ploy as the cruise fare is increased by $ 300 per couple if you decide to take their "Free" airfare. Regent's response, when questioned, it that if you do not take the "Free" Airfare they will credit $ 150 pp. So much for the "Free" Airfare!. We decided to upgrade our flight to LAX via First Class @ an upcharge of $ 699 pp. When we finally received our flight information we found that Regent had booked 4 Senior Citizens to fly out of Miami on a 6:30AM flight to Chicago! Yes... fly to Chicago in mid-winter! We would have to get up at 3 AM in the morning to try and catch that flight. Really! When we objected, our travel agent finally had Regent offer us a 9:30 flight from Miami to Orlando and then to LAX. Somewhat better but that "new" flight was @ a $350 per couple upcharge! We declined and made our own First Class flight to LAX. Regent included a one night stay at the" Beverly Wilshire" Hotel which was fine. After checking in we were told that Regent had a "Hospitality Suite" available for all information about the next days travel to the ship. The so called "Hospitality Suite" offered NOTHING in the way of either Food or drink! Not even a bottle of water! The Regent "representative" could answer none of our questions except to say that our luggage should be ready to be picked up at 7:30 AM and we should meet in a Hotel Ballroom @ 11:15 AM. The "free" included breakfast was not offered in the Hotel's restaurant but instead was a buffet-style "Holiday-Inn Express" type of breakfast. Shame on "Regent" for that! The buses to the ship did not even arrive until 1:30 in the afternoon! Regent"representative offered little information except to wait. Arriving at the pier involved another l o n g wait. Once on the ship we again had to wait even though our quarters were supposed to be ready at 1:30 PM. No apologies were offered for the delay! We heard through the grapevine that the ship was inspected by the Coast Guard that day and experienced some "difficulties". In addition, many of the crew's contracts had expired and they were leaving and a new crew had come onboard. Many of the "new" crew were in-experienced and it showed. They just did not know what to do. Breakfast in "Compass Rose" took close to a hour and 45 minutes. Two years ago at breakfast, you were immediately served juice and coffee/tea and a server came right offer and offered Muffins/Pastries. Now, we waited and waited and waited. Finally, we were served Coffee/Tea and then waited some more to juice. The server offering pastries/muffins made only a single pass at the table and did not return. Each morning we had to ask our server what the Breakfast "special" was. They either did not know or were instructed not to offer that information. Orders are transcribed via Tablets and mistakes (missing orders) were common. Coffee refills had to be requested. An order of Smoked Salmon and a Bagel resulted in being presented with a single small scoop of cream cheese. You had to request more cream cheese or ask for a triple serving of it when ordering. Head Waiters tried very very hard but were totally overcome3 by problems/issues with the kitchen and the inexperienced staff! Breakfast service at "Compass Rose" was overall a failure! Our quarters were excellent as was our Butler and Steward! Kudo's to them! Dinner at "Compass Rose" matched that of Breakfast except the food quality overall was fair at best. We dined 5 nights at the "Pacific Rim" Restaurant and overall both the food and service was excellent. The steakhouse. "Prime" featured quality food and excellent service also. As to the French "Chartruese"... forgetabout it! Poor food and even worse execution. Service was even worse as demonstrated by our request for Onion Soup. Both "Chartruese" and "Prime" share a kitchen with two separate lines working. Onion Soup is offered at "Prime". Two of use requested Onion soup at "Chartruese" and were told NO!!!. No exceptions..!! Way to go Regent! We never went back to "Chartruese" with their poor food. As to the cutbacks- portion sizes have been cut back... obvious to us was the fact that previously when ice cream was ordered as a desert, you received 3 scoops plus a cigar shaped cookie (a "Pirouette"". Now, only 2 scoops and no cookie! Cost savings are now the norm and not the exception as to both the quality and quantity of the food. An example of the cost cutting is the fact that on one night dinner was ONLY served on the pool deck as a buffet. ALL other Restaurants were closed so either eat at the buffet or order room service. There is little question that this "move" by Regent saves them money overall. At dinner, I like to be served and help myself to a buffet. Overall, the crew is very very nice and helpful. However, here again, Regent drops the ball. One night a notice was placed on our bed that "Painting and Varnishing" of our deck were take place the next day. We returned to our room and noted one crewman was entering our cabin with a paint bucket/varnish materials. We followed him in and noted another crewman working on our deck and they finished shortly afterwards. However, they had left the doors leading to the deck open, so our quarters were both hot and humid as well as smelling from the paint/varnish. I called to complain and was told it would not happen again. Two days later, in the late afternoon, my wife was napping, and I was shaving. Our curtains were open and I then noted a crewman on our deck, varnishing. I chased him away and again complained that our privacy had been compromised. I received an apology again but clearly this is no way to treat a passenger. I do not expect perfection in an imperfect world. However, if I am paying top dollar for a cruise experience, ( over $ 30,000 in this case) , I do expect more then we received from "Regent" on this cruise. In speaking to other repeat "Regent" passengers on this cruise, I found my experiences not to be that unusual. The conclusion reached appeared to that "Regent" has changed... sadly, not for the better... Read Less
Sail Date March 2019
The service is always great on Regent cruises but this particular cruise was the WORST that I have ever been on. It started with the interaction between Regent and the travel agency ( Vacations to-go) that we booked the cruise through. ... Read More
The service is always great on Regent cruises but this particular cruise was the WORST that I have ever been on. It started with the interaction between Regent and the travel agency ( Vacations to-go) that we booked the cruise through. They never seemed to be on the same page and struggled to communicate effectively with one another and then with us; each company blaming the other for the series of errors that we were exposed to such as booking our flights to and from the wrong citiesand getting assigned a room designed for disabled passengers. The excursions they offered were generally unprofessional and contained very little entertainment value for the amount of time you were on them. For whatever reason ( perhaps 'kickbacks' from the stores?), Regent continues to 'force' its guests to participate in visiting gift shops/ shopping 'experiences' on nearly all shore excursions. They need to design excursions that don't involve shopping "opportunities" if iheir guests prefer not to waste time shopping. The new Explorer is 'pretty' but has several flaws. The restaurants offer a variety of menus but the quality of the food is not 4 Star. The Pacific Rim and French restaurants are new additions but are not very appealing. On a couple of floors, the space between the elevators and the staircases is so narrow that passengers are forced to navigate through a congested area. This created a safety hazard and is certainly a faulty design that needs to be addressed. Door handles in the common pathways were coming loose on some doors and were misiing on a couple of others. Some of us got stuck in an elevator for 30 minutes when it broke down and one hallway had to be closed due to a malfunctioning overhead sprinkler system. Lastly, the entertainment in its theater and lounges was subpar to those we've experience on most other cruises. Perhaps the Explorer will improve with age but we won't be taking another cruise on it to find out. Hopefully its future passengers will enjoy a better sailing experience than what we had. Read Less
Sail Date January 2017
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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