18 Los Angeles to Mexican Riviera Norwegian Bliss Cruise Reviews

PacifIc Coastal cruises are great for a relaxing getaway but not this time: 2.5 hours for embarkation and the lifeboat drill after 11 pm was just the start of this disaster vacation that created more stress an angst than one could ever ... Read More
PacifIc Coastal cruises are great for a relaxing getaway but not this time: 2.5 hours for embarkation and the lifeboat drill after 11 pm was just the start of this disaster vacation that created more stress an angst than one could ever imagine! When it was time to get off at the ports they were long lines weaving around the entire ship. Try booking specialty restaurants – nothing was ever even available yet there were still lines to waiting for them to tell you that nothing was available. Except for some special instances the food was average at best. Forget the bus say unless you wanted to spend an hour walking around trying to find a seat. Oh and if you want to try any entertainment don’t even think about it on the ship. It shows were all sold out lines were long, however we were finally able to catch the comedy show as long as we were standing probably in violation of fire code in the very back! Read Less
Sail Date October 2019
Embarkation I got a taxi to the port in LA and we instantly hit serious traffic the second we got to the port entrance. It took half an hour to go half a mile. I ended up getting out of the taxi and walking the rest of the way. I then ... Read More
Embarkation I got a taxi to the port in LA and we instantly hit serious traffic the second we got to the port entrance. It took half an hour to go half a mile. I ended up getting out of the taxi and walking the rest of the way. I then had to stand in line for security for 40 minutes and once I got through that there was 'priority' check in. 'Priority' with NCL means anyone who has ever cruised with them before whether that's a 3 day cruise or whether you have spent 6 months on board. Needless to say this was another 40 mins and a complete joke to be called priority. Disembarkation It took over 2 hours to get off the ship and through customs. It was like nothing I have ever experienced before. It was chaos and I can honestly say they should not cruise out of LA if they don't have the capacity to get everyone off the ship in a decent time. Loads of people missed their flights due to this. Once on board the ship itself was beautiful but it was just so overcrowded. Unless you book all your restaurants in advance you will be eating at 10pm or 5pm. Cabin I had a studio cabin and was horrified to see the bed had shrunk by half on this ship. It did give a bit more space but when a cabin is this small bed size doesn't really make much difference. As usual upon arrival both of my pillows smelt badly of man sweat so I needed two fresh pillows which Norwegian just don't seem to have.So it was a week of sleeping on sunken in sweat pillows that stank. My cabin steward cleaned my cabin whenever she felt like it rather than every day. My bin wasn't emptied on a daily basis and the cleaning was really half hearted. Dining As always the food in the main dining rooms were lukewrm at best. This is a theme throughout NCL and something they just cannot get a grip on. There were plenty of specialty dining options but I noticed that all of them apart from Teppanyaki are now a la carte so gone are the days of having more than one starter. And Teppanyaki is now up to $39. The food in Teppanyaki is definitely the best and the only one where you might get value for money. Le Bistro was disappointing (overcooked meat and chewy) as was Ocean Blue (tasteless lobster). Los Lobos wasn't anything special and La Cucina is bog standard Italian fare which isn't worth paying extra for. I didn't go to Cagneys on this ship but I have been before and after being served a cold steak I have never returned.The buffet is just low quality food as is the food in the Observation lounge. Entertainment Low grade shows not even worth sitting until the end of. The main show was SIx which was basically 6 women singing stories about being the wives of Henry VIII. No substance and nothing special. The singers weren't that great either. The Beatles was just boring. There were no shows that displayed skill, talent, dancing, acrobatics, just boring singing. The comedian was okay but again nothing special. There were the same old game shows Not So Newlywed and Deal or No Deal. There was a new one called the Wheel of Ill Will but it wasn't that great. Service The staff generally seemed quite miserable apart from Carla and Nestor in the Sugarcane Bar who were always smiling and upbeat. I accidentally booked my airport transfer twice once at home in the Uk and once on board. At no time did Guest Services say to me 'oh you have already booked a transfer' and when I took it up with NCL at home they refused to credit my card and offered me onboard credit.Which I refused. I am yet to see if they will credit my card. Ports & Shore Excursions Mazatlan - I got left behind by the NCL tour operator and had to find my own way back to the ship. Went on the Stone Island trip $89. You go on a catamaran across to the island (peninsula) and then you get in a cart to a restaurant overlooking the beach. You can go on the beach but the tour guides tell you that you will be bothered by sellers. I sat in the restaurant and was bothered by sellers in there every two minutes so I couldn't imagine how much worse it would be on the beach. I met a lady travelling solo and spent the excursion talking with her. We asked the tour guide Delize if we could join the 3.15pm group instead of going back with her at 2.15pm and she said that would be no problem and she would add us to Erika's group. She came back and said it was all done and that we would be leaving at 3.15pm with Erika. At 2.51pm I noticed everyone had gone. I asked a waiter at the restaurant and he said yeah they left about 10 mins ago. I panicked and spoke with the restaurant manager called Jorge who was frantically trying to call Erika who wasn't answering. In the end we had no choice but to get in this random guys truck and be taken to the pier, which was pretty scary when you are alone in Mexico in a place that has a travel advisory for US citizens not to travel. When we got to the pier the catamaran had already left so the guy was whistling for them to come back. They eventually turned around and came back but it was the scariest experience of my life. The tour operator didn't even say anything when I got on the catamaran and the lady I had met on the excursion who also got left behind asked her when did she realise she had left two passengers behind. She said they left over half an hour earlier to sail to see the rockface at the entrance to the port and blamed it all on Delize. When I got onboard we reported it to guest services. After 24 hours I hadn't heard anything so went to see guest services again. Another 24 hours passed and I contacted the lady who was also left behind and she said Shorex had called her the day before offering her 50% of all her excursions back and I was annoyed because I hadn't had any contact from NCL at all. She said she had an appt to see the assistant general manager Dieter Welp at 6pm and could I join her. I was just horrified that nobody had bothered to contact me about what had happened at all. We met with Dieter and it resulted in nothing more than a refund of the excursion which was paltry considering what had happened. I took it up with NCL when I got home and they didn't want to know. Would not listen to me or bother to contact Dieter Welp to confirm what happened just basically called me a liar and said it was all my fault and begrudgingly offered me a dining package on my next cruise (which you get included with free at sea anyway). As if I am ever going to want to cruise with NCL after this huge failure. I am a Platinum member and have always been a loyal customer of NCL but to leave two passengers stranded and then not even take accountability for it is shocking. If you can't be safe on an excursion with NCL then that's not a cruise line I want to travel with. Puerto Vallarta - did the Marietas Islands Eco Tour with Vallarta Adventures via NCL and wasn't that impressed. We spent 90 mins on a catamaran sailing to the islands. When we arrived we were taken snorkelling as we were not allowed on the islands. The fish there were not that impressive and the water was cloudy so you couldn't really see much. There was the option for paddle boarding and kayaking but there wasn't really enough time. We then were taken around a few rocks sticking out of the water to be shown the birds and then we headed back to the port. We did stop once more to snorkel but there were three dead eels floating in the water which didn't make it very tempting to jump in.Again we were not allowed on the beach. Cabo San Lucas - I did the Exclusive Beach Resort at Me Cabo Melia hotel which was beautiful. Not very far from the port and very luxurious. Only had 2 hrs 45 mins there despite our excursion being advertised as 4 hours. The food was included as was one drink. The main advantage of coming here was for the free Wifi. The food you chose off the menu and I had the fish tacos which were really good. This was my last cruise with NCL after 12 cruises in 3 years with them as I am so disgusted by their attitude and behaviour. From now on it's Celebrity all the way as the level of service and the all round quality is far superior. You should be very careful travelling with them as once you are off that boat they do not care about you at all. Their own member of staff was murdered in Roatan and all they did was cancel the cruises for a week there. I think that speaks volumes about them as a company. Read Less
Sail Date October 2019
We cruise once or twice a year usually on Princess or Carnival, the reason we decided to go on Norwegian is because we wanted to try out a new ship and since Bliss is a brand new ship it made our decision very easy. Embarkation: We ... Read More
We cruise once or twice a year usually on Princess or Carnival, the reason we decided to go on Norwegian is because we wanted to try out a new ship and since Bliss is a brand new ship it made our decision very easy. Embarkation: We were traveling with two children 3 and 11 months so we had a stroller. Bliss only has 16 elevators on average about 10 elevators less then any other ship we've been on with less passengers so to get on and off the ship or between the floors every-time took very long time and was very frustrating. Dining: The garden buffet had a good selection but several times we've encountered food to be under cooked. Dining rooms took forever to get your food (we were a party of 9) but still it should take hours to eat. Special dining were the worst, not only it took forever to get your food but we got food poisoning TWICE in two separate restaurants (not just couple of us but the entire party). When my kid was trowing up the next morning the manager approached us took our information but nothing came of it. Service: Through out our years of cruising the service on Bliss was horrible. Not sure if crew is overworked or there is something else going on but they were rude, unresponsive and service was just slow. It is like you were asking them for a favor every-time. On-board Experience: EVERYTHING IS EXTRA on the ship, I was surprised that the water slides were free since they were charging for everything, also if you wanted to go to some shows or restaurant you had to reserve ahead of time. The first day we got on the boat everything was already reserved and we had to get on a waiting list for most of the activities. Also there is not that much open/roaming areas on the ship, it seems that they tried to put as many state rooms on the ship as possible. Cabin: Was ok, smaller then on other ships, had a nice size bathroom but i wish the closet was designed different. It was right next to the couch and getting to it was tough. Read Less
Sail Date October 2019
All activities on the ship required reservations that you needed to make prior to the cruise which we never were made aware of. The employees were miserable and had the worst customer service skills. The kids splash academy was full and ... Read More
All activities on the ship required reservations that you needed to make prior to the cruise which we never were made aware of. The employees were miserable and had the worst customer service skills. The kids splash academy was full and couldnt take anymore kids as it was a first come first serve basis. Everything costed extra, only food was included. Shows, go carts , arcade and many more things were all extra but they were all full. This ship was beautiful but the experience and sercice was horrible. I will never go on another Norwegian cruise. The pool had little to no entertainment and it was packed with only one pool for families to use. I would highly recommend a Royal Caribbean cruise over this one anyday. To top the cruise off my 10 year had access to charge to his room 1500. On the arcade and the cruise line never flagged the account or notified us .When i found out about charges there corporate office in Miami argued with me stating it was my responsibility to pay the amount. Please safe yourself the headache and disappointment do not go on this ship!!! Read Less
Sail Date April 2019
My wife and my two children (ages 8 and 4) came on this cruise as an extension of a California Disney vacation. We were looking forward to a relaxing spring break family vacation, and certainly expected a similar experience to our prior 6 ... Read More
My wife and my two children (ages 8 and 4) came on this cruise as an extension of a California Disney vacation. We were looking forward to a relaxing spring break family vacation, and certainly expected a similar experience to our prior 6 cruise experiences with other companies. You will be extremely disappointed. This is not a family cruise. Staff is largely ignorant of any cruise activity or procedure, the children activity center is opened odd limited hours, which in turn limits your own ability to book any adult time. The ship is crowded and ill-designed — be ready to wait long lines at any eatery or elevator — the food of poor quality unless you are paying for it. Cabin is smaller than Disney but ok. Very disappointed with our experience and especially for the kids. I will not travel in this boat again. I wish I had read more of the other reviews before I booked it. Read Less
Sail Date April 2019
Norwegian Cruise On The Bliss. If you are thinking of booking a cruise with Norwegian on the Bliss here are some important things that will enlighten you and maybe help narrow your decision between cruise lines. I really wish some ... Read More
Norwegian Cruise On The Bliss. If you are thinking of booking a cruise with Norwegian on the Bliss here are some important things that will enlighten you and maybe help narrow your decision between cruise lines. I really wish some of this info was available before we booked for 6 people. 2 ocean side rooms, 2 kids 4 adults with my Father in-law being disabled and needing a wheelchair. Our trip started off on a very bumpy start with a 3 hour boarding process at long beach. Ugh.. We notified NCL that we needed assistance to 1 in our group but they informed us no wheelchairs available at that time so they had about 7 disabled people stuck sitting on a bench outside the terminal in the sun for over an hour. No water offered to them or another area to sit in the shade. Was so bad! My father in-law was a total trooper and said I’ll stand in line cause he didn’t want to take a chair away from anyone else. We made him stay put. Finally NCL sent over an assitant and brought everyone inside but told all the family’s they would have to separate everyone except one family member, (just dumb).. Had no idea if we would be able to see them again with the 1,000 plus people in line till we boarded. As we got into the main check-in after waiting in line for a hour plus they then made you take a number to wait in another line.. What rocket science figured this one out??? So now another hour plus line after your number was called. Complete disconnect!! We were hoping that Dad wasn’t having to deal with this madness but well he was as I looked across and saw him in a line of 5 trying to get though the special assist line. He literally was in a line of 5 for more then an hour.. Just crazy.. It took 1 hour to process 5. Recap, NCL separated our complete family and made him wait in another line for well over a hour after sitting in the hot sun for over a hour.. NCL really knows how to treat disabled people! I’ve never seen anything like it.. This is America not a third world country.. We are blown away with this. Wait it gets better. Once finally getting to our state rooms we asked about getting a wheel chair. Figured we would have no problem.. Ha.. Nope. “Sorry sir, we are out of wheelchairs but maybe you could head down to Guest Services and ask them.” So I went down and low and behold another line 30 deep. Just keeps getting better. I picked up the lobby phone and called to see what options we had. Amazing that we were able to get ahold of a NCL member. They confirmed that no wheelchairs were available but if we wanted to go anywhere just call and a NCL member will pickup and drop off. Well we tried that a few times and it was a bust. 20 to 30 min pickup time and once you are at your destination that they take the wheelchair so now you have to call and request a pickup. This clearly wasn’t going to work. We attempted another try to find a wheelchair and they found one. That was a relief until we were given the bill for 195 bucks and the challenge of trying to maneuver through the hallways with all the service carts in the way. Clearly NCL is not taking Handicap or Disabled guests as a priority. The Bliss is not setup to truly make it easy to get around with small hallways, no center elevator and crew not trained. We just found out about disembarking is going to be the same issue. No priority. Another fun fact in the wisdom who’s ever in charge of getting luggage off you need to have your luggage outside your cabinet by 11:00 PM the night before so if you need to get ready the next morning you’ve better have what you need. Great so with all the extra stuff your Dad needs like meds and other crucial things we need to find a place other then his bags that need to be taken beforehand.. We already have a bunch of luggage to content with so it just make more things to desk with. NCL is very safety conscience so little surprised they are having all the guest clog in the hallways with bags. If there is an emergency no way we would be able to pass all the bags with a wheel chair. Makes no sense! The ship is beautiful and their newest in NCL fleet but be prepared to be nickel and dimed to death.. We paid for everything in advance including 6 nights of fine dining so wanted everything included but we were so wrong! They kill you with the WiFi for 300 for a week per guest. And if you want to keep in touch with your family and kids they have a basic NCL connection that will run you about 10 per person so you can text from phone to phone while on the ship after downloading the NCL app. Should be free! You also get charged 15 dollars per day per guest and if you want soda for the kids or adults that package is another 50. Oh and no free bottled water! Race track and Laser tag cost and if you don’t signup the minute you get on the boat forget it. Books up in super quick. Another bummer. Be careful about room selection. We booked directly with NCL thinking that they would know the ship better then anyone else. Wrong! I got talked into center upper deck for the following reasons; - less movement for bad weather - restaurant access Well not having a center elevator is a big issue with wheel chair and almost every night on the main pool deck there was a party with the music playing full blast. Both rooms vibrated until 12 almost every night. We didn’t sleep for 4 of the 6 nights on the ship. I’m for everyone partying but I want to be able to retreat to a quiet place to sleep. So basically center ship DO NOT STAY on deck 12,13,14 or 15 unless you don’t want to be sleep. I did complain a few times and finally got some help with the DJ bringing down the level days later. It was crazy that they would turn the sound all the way up with only 75 guest on the deck that can hold 1,500 plus. Doesn’t make sense. In all fairness they would have moved us but the ship was completely booked. Also tough when you have assigned cabinets next to each other. Dinning experience was mixed feelings. Our favorite was; - Ocean blue - Cagney’s - The Local - Le Bistro - Savor - Taste - La Cucina Ocean blue and Le Bistro were epic! Worse food and service - Los Lobos 2 hours to eat with reservation and food order came back wrong 3 times on two different items. My kids finally gave up and just didn’t eat dinner. Then the manager tried to compensate for our bad experience by not charging for the side of beans and flour tortillas. I pretty much said please charge me and walked out. Bad with a side of more bad. Food was also terrible. Kids left and went to the Garden Cafe buffet to try to eat some dinner. Entertainment: Good luck getting into any of the shows if not booked the minute you get on board. We paid for the only show we could get into which was Havana (and was a 10:00 evening showing) but with our dinner running late at Cagneys we missed it. And yes we got charged anyway.. Another challenge is getting a hold of someone of Guest Services without going to the counter. I’ve must of called at least 20 times within the 4 days and only was able to touch base over the phone 5 of the 20. Best time to go physically is before 7 or after 9:00 if you don’t want to wait in line. The only person who has been helpful really is the General Manager Belkys Sanchez. She has helped with the noise the best she can. All and all is has been an experience with more lows than highs for our first experience with NCL. Sincerely the Barbera’s Read Less
Sail Date April 2019
We had planned to go to the Mexican Rivera, we had planned for over a year to take this dream vacation. Norwegian Cruise Lines (NCL) knew before we left port that the ship would need to change destination ports do to a Hurricane Willa ... Read More
We had planned to go to the Mexican Rivera, we had planned for over a year to take this dream vacation. Norwegian Cruise Lines (NCL) knew before we left port that the ship would need to change destination ports do to a Hurricane Willa heading for Mazatlán. We should have been given the opportunity to opt out or get the cruise at a reduced cost. NCL did not inform us of the change until we had set sail and got out to international waters. The food was only average except for in the specialty restaurants. Most of the bartenders did not know how to make a proper drink. The Bliss being a brand new whip was beautiful The entertainment was OK, nothing spectacular. My wife and I are in our 70’s and this was to be one of our items on our bucket list to have wonderful memories of being on a cruise with my son, daughter in-law, grandson and our in-laws. We are highly disappointed in the cruise and now have no good memoirs of the time we spent together. Read Less
Sail Date October 2018
We were supposed to go on a cruise to mexican riviera, it was a bad storm over there and they knew it in advance but didn’t tell anyone until we got on the water so we just cruise around California san francisco & san diego and some ... Read More
We were supposed to go on a cruise to mexican riviera, it was a bad storm over there and they knew it in advance but didn’t tell anyone until we got on the water so we just cruise around California san francisco & san diego and some other place it was cold. we had all summer clothes. They offer us nothing. The boat was nice,the Entertainment was ok the activities were nice but we didn’t do them because they were outside and it was too cold.but the trip was the worst. We call corporate they were like.sorry the weather not our fault. We knew that so we said are you going to give us anything credit toward our next trip or some money back they were like no we are not giving anything. No credit or money. Nowegian was wrong for this trip. I am going to try others Cruise Lines because this is my 2nd disappointment in nowegian.verry disappointed,disappointed disappointed disappointed disappointed. Uncaring. a lot of people on the boat lived in san francisco and were really upset and we came from new york and stayed 3days in california to hangout and we had fun,to find out we were cruising around California for 2,000 dollars that was some Bull Crap what a waste of my money and time Read Less
Sail Date October 2018
We paid over $6000 to do a cruise that took us from one California city to another where the temperature stayed below 60 degrees at every stop! We paid to go to Puerto Vallarta, Mazatlan and Cabo San Lucas and never saw either location! I ... Read More
We paid over $6000 to do a cruise that took us from one California city to another where the temperature stayed below 60 degrees at every stop! We paid to go to Puerto Vallarta, Mazatlan and Cabo San Lucas and never saw either location! I watched the web cam from the day this ship arrived in L.A. from their Alaska itinerary and the first week you could see the Mexico locations. The second week the web cam shots were different so since I wasn't familiar with the areas I assumed the ship docked somewhere else at the Mexico locations. The third week was the week we sailed. We were maybe an hour out of port and this captain (sounding shocked as ever) comes onto the PA system and announces we're going to San Francisco, San Diego and Ensenada! Really! They changed the schedule the week before and never told anyone! We never saw another ship from any line at any port, not even the one's that left L.A. as we did. When we docked in San Francisco and saw the view, it was the view we saw on the web cam from the previous week! So they knew we were doing an itinerary that a rental car could have done! One excursion was offered in San Francisco, A TOPLESS bus tour! It was COLD and sitting inside the bus it was difficult to see outside because the bus windows (Big Bus) are covered with advertisements! We ran into several people from San Francisco and San Diego, none of them were happy at all. One couple had friends to pick them up at the port and went to lunch and dropped bags off at their home. Imagine driving to L.A. from San Francisco only to have a mega ton ship drive you back to San Francisco (too funny, right?)! Everyone was packed for warm temps and boy did we get surprised! The pool decks at evening/night were empty because it was cold for 6 straight days! The water attractions never opened that week. A few kids played in the kiddy pool when the ship had sunlight but people in recliners were covering themselves with towels! It was an awful decision by Norwegian to switch the itinerary to places that were cold. To ad injury to insult, the embarkation pictures showed the Mexico trip! After people complained they changed the location on the pictures to show you a trip you could have driven in a rental car for a far lower price. We spent 7 days going in a circle at what seemed like 1 knot. By the way, if you're on the ship in a state side port and get that included drink package drink, be prepared to pay state tax and of course the customary tip. They have all these complimentary restaurants on board right? Don't stress about not going to one of them, the menu is the same for Taste, Savor and The Manhattan Room, you won't miss a thing. Avoid staying on a floor with anything other than rooms above you. We were on 18 in the HAVEN! and early every morning and late into every night we heard a 1000 pound gorilla walking and he was dragging a bench behind him! It was noise always! The restaurant menu you get on day 1 is the same menu you get every day or night. If you see a menu and only like 2 or 3 items, you will eat those 2 or 3 items for 7 days! In the Haven you get this invite to a reception with the captain and it was from 7:00PM - 7:45PM, where was the captain? Never saw that guy! We were told a perk to the Haven guess was complimentary access to the Mandara Spa, NOT! We were embarrassed at the spa desk! We were told it's complimentary if you are in a spa suite (a spa suite is a suite with a spa tub)! We upgraded from a spa suite to a penthouse suite costing more money and in the end, got less. By the way, there are only 12 spa suites on the Bliss according to the concierge desk. Imagine the looks (and laughs) we got from guest who were given free access to the spa prior to cruising. Thanks to the concierge who gave us a pass because I was fuming! It appears Norwegian will offer no credit for a far inferior itinerary to guest who sailed October 20 - October 27, 2018. Our butler, cabin steward and haven concierge staff were absolutely AWESOME so they are 10 Star! trust me! You may have heard about Latitudes Rewards right? My wife registered her number and gets points...I can't register my number for some reason and no one has been able to correct this issue. Yes, my card says the same status as hers, but what happens if she kicks my butt to the curb? Cruising is great but remember, you are at the mercy of the cruise line so if they make a decision when you're out on water that you don't like, YOU CAN'T WALK ON WATER (can you?-Lol!!) so you're likely just a duck out of luck! L.A. port embarkation could use a MAJOR upgrade, it's awful! even for Haven guest. We stood in a long line outside a tent basically and when we entered the building, the non-haven line and haven line was the same length, LONG! No snacks like in Miami and you're lucky if the escort doesn't leave you because you're stuck behind others that may not be able to walk as fast as she was walking plus the card entry guy took our picture a second time like they did when we were at the Haven check-in desk (something was odd about him and the way he was acting so I stepped on his side to watch him take a picture of my wife (he was taking 2, 3, maybe 4 shots of her...it was about to get ugly!) and she watched when he took my picture to make sure it was not some sort of game this joker was playing with the pics). I should have trusted more of the reviews I read before spending that much money because they were spot on and would've likely made me shop around and give another line a shot. We will now because truthfully Norwegian 2 out of 4 times has been a major super disappointment. Don't expect much from the workout center. We went 4 of the 7 days and all 4 times half the machines didn't work and there was no attendant. Expect guys to sit around on benches and watch butts (I encouraged one guy to keep it moving as he pretended to play with his phone and snap a pic of my wife's buttocks. We were on elliptical and I looked back at the mirror and could see his phone face showing her butt, so he was busted).The spa is small and not at all quiet even though signs on the wall say "Quiet Area"! Some people in the spa tub/pool spa were loud as heck so we saw a few people (we did as well) exit the facility. I know this is a lot to read. Even though I could go on with more, hopefully this much helps you make an informed decision about Norwegian. A lot of HYPE but average to below average line. Good Luck, hope this helps. Yes, I'm a real normal guy not a paid review person to slam anybody, just a normal everyday guy who hates wasteful spending so don't make the same mistake I made. You have been warned!!! If you like, go to Youtube and see a couple (not me) in cabin 18706 and ask yourself it you see Penthouse in that video (put bliss cabin 18706 in the search and hopefully it's still out there). Read Less
Sail Date October 2018
We booked this cruise because we want to have some warm days, visit Mazatlan und Puerto Vallarta, we got a Cruise up to 71 F in Ensenada. Norwegian Cruise Line had the possibility to inform the passengers before the cruise about the change ... Read More
We booked this cruise because we want to have some warm days, visit Mazatlan und Puerto Vallarta, we got a Cruise up to 71 F in Ensenada. Norwegian Cruise Line had the possibility to inform the passengers before the cruise about the change of the iitineraries with the choice to cancel the cruise. To my opinion they had to cancel the cruise because it was´nt the cruise booked! We expected sun and hot temperatures and not cold weather! We expected Mexico and got a roundtrip of LA! NCL shift the risk to the cruisers and get money because they save fuel! NCL doesn´t matter that the most cruisers don´t want this ports because they live there or were at the ports several times! It looks NCL is only interested in the profit! The second negative point was the large group of travel agents which blocked often public areas, also the pool deck or the smoking area on Deck 17! Now for the actual cruise: The dining was ok. We used 2 times "Le Bistro" and Tepanyaki. We preferred the breakfast in the main diningroom. The buffet restaurant was a disaster from concept, when you come to your seat the food could be cold. The Beatles Show was very good but you had to be in the Cavern Club 30 minutes before the show otherwise you couldn´t get a seat. The room was to small for this shows, also for the shows in the atrium you must be early to get a seat. The Shows iHavana and Jersey Boys were not what we expected, the shows were ok but had not the quality of RCL. The pools were to cold to use them, for the heated pool in SPA you need a pass! On our cruise in summer with RCL from Amsterdam to Stokholm, St. Petersburg and so on I liked going swimming every morning, the pools were heated, I expected the same for NCL! The 3rd time NCL but by far the worst cruise. In San Francisco we walked around, in San Diego we visited Seaworld and in Ensenada we made a shore excursion. Read Less
Sail Date October 2018
we cruise about 2 times a year with Carnival, tried NCL Bliss as it was a new ship and sailing out of Los Angeles to Mexico which made it very convenient. Boarded ship and prepared for great mexican riviera cruise (Puerto Vallarta, ... Read More
we cruise about 2 times a year with Carnival, tried NCL Bliss as it was a new ship and sailing out of Los Angeles to Mexico which made it very convenient. Boarded ship and prepared for great mexican riviera cruise (Puerto Vallarta, Mazatlan, and Cabo)..after 2 hours we were notified that due to a hurricane we were being diverted and going to San Francisco, San Diego, and Ensenada. They completely lied to everyone who could have cancelled the trip prior to leaving and sail another time however they failed to notify us. TERRIBLE shame on you NCL! The weather was cold and dreary..not exactly what anyone had clothes packed for and due to a travel agency annual convention we were shut out of many areas of the ship during the entire week for private functions including the pool deck on 2 occassions, the bewhouse multiple times, the social club, etc.. The ship is beautiful however our cabin hallway always smelled of diesel burning, not sure why. The ships vibe was very off and during the one day we finally had a little sun they decided to show a movie on the pool deck..no live music, no recorded music..terrible. Never saw any activities on the deck. Diverted us without notice then had no shore excursions planned. People tried to get off in San Fran because they lived there and were denied or it would cost terrible fines. HORRIBLE ANNIVERSARY! NCL offered us NOTHING for this, I understand the hurricane and being diverted but they knew well ahead of time and told us nothing! we could have rescheduled as NOBODY wants to be prepared for warm weather and end up in a cold city where you would pay zero to go as you live close to it anyway. Waste of money and no consolation from NCL. THey should have offered discounts or partial refunds but they did nothing for us at all. Complaining to corporate office..shame on you NCL for not being upfront and honest with your passengers! Read Less
Sail Date October 2018
Dealbreaker - Zero compensation for massively changed itinerary: Due to Hurricane Willa, our itinerary changed from the Mexican Riviea to San Francisco, San Diego, and Ensenda. This, of course, is a normal risk for any cruise ship ... Read More
Dealbreaker - Zero compensation for massively changed itinerary: Due to Hurricane Willa, our itinerary changed from the Mexican Riviea to San Francisco, San Diego, and Ensenda. This, of course, is a normal risk for any cruise ship vacation, and my family have been lucky to not yet experience a weather-related issue on a cruise. However, this change happened mere hours after our ship embarked, leading many to feel trapped without the option to potentially cancel or change dates before leaving. It was likely that the tropical storm should have pushed them to announce a potential itinerary change beforehand, perhaps 24/48 hours before the trip. Even worse, once the changed happened, NCL did absolutely nothing for any of the 4000 passengers to even minorly compensate the massive change in destinations. No on-board credit, no future cruise credit, nothing. Nobody on the ship provided could do anything but say "tough luck, should have had travel insurance" to anybody, including those who spent upwards of 8-10k+ on Haven suites, which are the most profitable type of room for the ship. This is a good way to lose customers like myself. Crowded/slow elevators: The elevators on this ship are not properly configured for the number of passengers that can fit on the Bliss. Our previous experiences on multiple Disney (large and small ship) and Princess cruises have not had the same issues with elevators. We would sometimes wait a full 10 minutes for an elevator during busy times. The bliss cannot handle this number of passengers, and it shows in the elevator usage, as well as the general crowded nature of the common spaces. Fortunately, the Haven facilities are not crowded, so we spent much of our time there. In addition, there are only two elevator groups, one in the back, and the other slightly ahead of mid-ship. The result is that everybody from the front and middle of the ship crowd into one elevator shaft/group, making traffic in those areas even worse. Slow and inflexible food service Food quality was generally very good or great, depending on the kind of food you like, but getting the food was often slow, even in the Haven restaurant. Again - it seems like the kitchens may not handle the passenger count correctly. In addition, doing any substitutions, like vegetarian or shrimp/chicken substitutions, were met with either denial or refusal. We never had this issue on Disney or Princess, but NCL's wait staff and kitchen seemed to be inflexible. "Warm" not hot Hot Tubs: For some reason, all the Hot Tubs were only warm, and staff said this was due to some kind of regulations. Princess and Disney did not have this issue, so we were perplexed. The Good: Steward and Butler were extremely helpful and friendly, and restaurant staff were all friendly, even when the food was slow to appear. The Penthouse stateroom was VERY good - lots of space, very clean, and a lovely bathroom and lots of closet space. All Haven locations were uncrowded, clean, and full of helpful staff. The Thermal Suite was AMAZING. The pool and jacuzzi were plenty large and full of bubbles, and the saunas/cold room/salt room were all well kept. The new shore excursion we took in Ensenada was also good - with very friendly staff. Go Karts, arcade/gaming, and onboard live entertainment were all top notch. Overall: Our experience with NCL having zero even minor compensation for a massive itinerary change will keep us away from Norwegian in the future. It's a shame, because if they work on elevator scheduling (possibly with on-demand touch screen floor destinations like competitors do), improved food service speed and flexibility, and some uncrowding through better activity layout, the ship would be great, especially with all the activities to do onbard. However, they lost a future high-paying Haven customer who would have spent a lot more money with them in the future, if they had even offered a small amount of apology and minor compensation for the trip changes. Too bad. Read Less
Sail Date October 2018
I chose this cruise because my travel agent organized it. From the cancelled ports of call to the dessert that tasted like compressed sand, the 157 minute dinner service, the elevators being too crowded to fit people resulting in long ... Read More
I chose this cruise because my travel agent organized it. From the cancelled ports of call to the dessert that tasted like compressed sand, the 157 minute dinner service, the elevators being too crowded to fit people resulting in long waits, broken hand towel machines, dirty restrooms, staterooms that resembled those of an RV and then everything being closed for a private event, and NCL catering to a huge group of travel agents, poor entertainment, fitness center which was OK, but didn't allow to use the sauna unless you paid $267 additional - made this cruise was the biggest waste of time and money. I would have never agreed to get on the ship had they disclosed the trip itinerary changes. It was shady they waited until we had set sail to disclose the changes. Not having WiFi we couldn't look into the new ports of call. I had my heart set on Mexico. I have been to San Francisco and San Diego more than any other city in the world excluding the ones where I have lived. Had NCL offered me a deferral on a different date I would have taken it. Instead I paid way too much money to spend a few hours in cities I have been to 40-50 times and would never travel to for vacation. This was disappointing at a minimum. Sorry if my story is not a good one, its just an honest one. I will for sure never choose to book on a ship of this size ever again and likely never go on NCL again. Read Less
Sail Date October 2018
If you are planning on booking a cruise on Norwegians new ship the Bliss, DON'T. I was on a cruise October 20th to the 27th. I thought Norwegian was a better Cruise Line then what I experienced. During breakfast there is are a lot of ... Read More
If you are planning on booking a cruise on Norwegians new ship the Bliss, DON'T. I was on a cruise October 20th to the 27th. I thought Norwegian was a better Cruise Line then what I experienced. During breakfast there is are a lot of dirty tables that are not cleaned In time by the staff. So you have to stand around and wait for a table to be cleared so you can have breakfast. In the dining rooms, three of the different dining rooms ,I experienced the service was extremely poor. After they serve the food it was hard to get a refill of water or coffee or a drink. The food quality itself is very poor . In the buffet area they serve frozen pizza. Soon as I took a bite of it I knew it was out of a box. The hamburger I had was drier than my shoe again an indication of frozen food. I did not have one single meal on the ship that was a memorable. The Main Theatre of the ship is very lacking. It reminds me of a high school or college Auditorium. The seats are very narrow and uncomfortable. The armrests are not padded they're very short so you end up with your elbows in the cup holders. The center of the ship where the atrium is . It's basically the entire ship's entertainment area. It's extremely noisy when they have activities going on is located in the same area as customer service, guest relations, Next Cruise booking and the internet cafe. You cannot even sit at the bar near the area and have a conversation with somebody without actually yelling at them. It is so noisy. There is also no separate steam or sauna for men or women. If you want to warm pool or a steam or sauna it will cost you another $300 for the week. There is also no Solarium where a warm indoor covered pool would be located. Our cruises diverted from Mexico because of a hurricane to San Francisco so a warm pool would have been very welcoming . Sadly the only FREE pool is outside and its 50 degrees on a ship that was not an option. Norwegian nickels and dimes you for everything. There's a cost to do anything on the ship over and above your room fee. One of the local pubs had a small bowling alley for children using a ball the size of a bocce ball. That was $6 to play that. it just goes on and on as far as the added costs. The ship is definitely built for kids so if you have kids this is the ship for you. As for me I will never step a board another Norwegian Cruise Line ever again. Read Less
Sail Date October 2018
I can understand a change in itinerary due to weather, but when the entire experience is filled with bad customer service it's difficult to make the best of what you've been given. Our tropical vacation become our typical weekend ... Read More
I can understand a change in itinerary due to weather, but when the entire experience is filled with bad customer service it's difficult to make the best of what you've been given. Our tropical vacation become our typical weekend getaways. Too bad I didn't take my San Diego Zoo season pass with me, didn't think I would need it. Customer service was laking through the entire boat, especially in the main dining rooms. Staff did not take the time to interact and almost appeared bothered when you asked questions. One of my favorite experiences, from previous cruises with other companies, is the food. This ship did not offer exotic food or anything new to experience. It was the typical meat or chicken with potatoes type of menus every night. They never even had lobster tail on the menu, something I looked forward to and expected bases on other cruises. There were very few staff that made a positive impact on us. Even the experience afterwards when reaching out to guest relations was bad customer service. Norwegian has left us feeling like they do not care if we ever travel with them again. Read Less
Sail Date October 2018
I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and ... Read More
I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and feel of the entire Haven complex was done up nicely. Friendly staff, decent food, and extra perks that would make any cruise great. The problems we encountered were not only surprising, but absolutely ridiculous. First, embarkation was a nightmare.... Disorderly, people cutting the line, and no real staff (NCL or otherwise) to see that things ran smoothly. Trying to find The Haven check-in once you got through security wasn't exactly easy either. It basically is set just to the side of the main check-in where everyone else is crowding around trying to get to. Secondly, to my surprise, smokers are given an area on Deck 19 Starboard side (right over one of our Suites, and right near the most crowded Haven Outdoor Hot tub). I think it's absolutely ludicrous that I forked out thousands of dollars to be in a more secluded area that is supposed to be nicer and more posh than the rest of the ship, only to be subjected to the nasty, gross, aggravating stench of cigarette smoke. It's completely frustrating that non-smokers really have no rights on cruise ships. Sure, we can go to non-smoking areas, but I paid more money to be in this area, and it was completely frustrating. The Haven should be 100% smoke-free. If you wanna go kill yourself with this bad habit, go do it somewhere else. Additionally, some of The Haven passengers thought that The Haven Courtyard was the perfect spot for "drop-off unsupervised daycare". Kids were running around screaming, jumping in the hot tub, and parents were nowhere to be found. NCL should do a much better job of making sure this area doesn't turn into a free for all for moronic people who think that they're the only ones on the ship and can do whatever they please. Lastly, the dress code for specialty restaurants was not enforced on a consistent basis. No hats, no jeans, no shorts? It depends where you tried to dine. We dined at a specialty restaurant every night, and each night we saw people not adhering to the dress code. When we finally decided on the last night to go to Le Bistro in casual shorts and polos we were immediately turned away. What a joke! All in all, I will rethink my next cruise because of NCL's big misses... Read Less
Sail Date October 2018
Very long lines. 3 Promised responses never occurred. They handed me a bistro gift certificate with no documentation, I had An American Express bistro free use also. I asked If this was a duplicate they said no. I used It, they charged me ... Read More
Very long lines. 3 Promised responses never occurred. They handed me a bistro gift certificate with no documentation, I had An American Express bistro free use also. I asked If this was a duplicate they said no. I used It, they charged me and other Family room purchased $69. Would never let me talk with customer service mgr. they asked me if I took Names and if I had Proof, insinuating I made this. My daughter from adjacent room was called a liar. Geez! I finally got unsatisfactory answer last night of trip. No time to appeal and lines were 20 people deep. Previous agents didn’t reply correctly. Command of English poor. Customer service put bad taste for Norwegian I said, you gave me no choice but to remove gratitude. They said fine. Customer service didn’t care for norwegian employees who do a nice job Don’t expect solitude with open balconies, noisy music, pulsating base. All pool chairs taken, reserved early all day This was my 2nd cruise on Norwegian. 1st was good, so I booked 2nd. I’ve cruised at least 25 times. Customer service ruined it with wasted hours of lines etc Read Less
Sail Date October 2018
We are NCL Platium members, having sailed on many NCL ships. We booked the Bliss as its a new ship. First 4500 passangers is too big especially for the ship's resources. The crew was unahppy and unfriendly and it showed it ... Read More
We are NCL Platium members, having sailed on many NCL ships. We booked the Bliss as its a new ship. First 4500 passangers is too big especially for the ship's resources. The crew was unahppy and unfriendly and it showed it everywhere (there were 4 staff exceptions only - Cruise Director, Joseph in Smokehouse and 2 Cruisenext staff)). Managers were always frowning and disapproving. The restaurants were booked before the cruise and we had to wait to get in and then it was 5:15 or 8:15. I will commend the La Bistro and Teppenyacci as the quality I expect on an NCL ship. The rest was mediocre. The ship had 1 pool for 4500 guests. Smaller ships have 2 pools -downsized for a bigger ship - why? There other NCL ships and a pool side grill - this ship has taken that out and replaced with with Margarettaville for $ 14.95 for a burger that is free in the buffet Prohibition was a fun show. Jersey Boys which was closing after this cruise had medicore voices at best. Havana was as amateur as I have ever seen except 1 bearded dancer and the 2 female singer leaders who were really good. This ship was over crowded everywhere. The staff pushed the buffet for meals as the other restaurants were overwhelmed. Do yourself a favor and look for a smaller ship than this ship which was big enough to fail. Read Less
Sail Date October 2018
Norwegian Bliss Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness & Recreation 4.5 N/A
Family 3.5 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.5 4.0
Value for Money 3.5 N/A

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