16 Los Angeles to Mexican Riviera Norwegian Bliss Cruise Reviews

We had never gone to the Mexican Riviera. We were really excited to go on the Bliss and to be back in the Haven. We have enjoyed the Haven on other NCL ships. My overall cruise experience with Norwegian is fantastic; however the last ... Read More
We had never gone to the Mexican Riviera. We were really excited to go on the Bliss and to be back in the Haven. We have enjoyed the Haven on other NCL ships. My overall cruise experience with Norwegian is fantastic; however the last cruise on the Bliss was very poor. Our toilet did not work until Saturday afternoon, the last full day. We had to use the public restrooms in the Haven area the first six days of the cruise. They replaced the parts and the toilet multiple times until they finally replaced just about everything, then the toilet starting working. Wednesday night from about 10:00 pm until 3:30 am there were really strange sounds coming up through the walls. We call Hanno Meyer and he helped us figure out the Maintenance staff was removing and replacing damaged floor tiles in the Garden Cafe directly below us. There was quite a bit of hammering and grinding noises that kept waking us up. Sadly, the food in the Haven was the worst food we have ever had on any cruise. The kitchen appeared to be undertrained. The first day, I found a long black hair on the plate where the staff had just placed all of the food on top of it. We heard the kitchen blamed us for that, but the hair was under the food and we both have very short, blonde hair. No matter how hard we tried, they really struggled getting eggs cooked how we asked. We asked that the whites not be runny, really runny. It took until Friday until they finally cooked the eggs where the whites are how we like them, firm. We had to resort to having them cook us scrambled eggs or omelets just most of the week to be sure the eggs were edible to us. We asked for our steaks to be cooked medium well, but they kept coming back as medium rare, really red inside. We asked the staff what the cause of this was, they said, “the chef says it was a communication problem on the guest’s part”, obviously blaming us for their inability to cook food properly or at least how we asked for it to be cooked. It was very obvious that this kitchen staff was not able to cook the food to the "Norwegian standard" that we have had multiple times in the past. It appeared that nowhere along the process from the cook to the guest appeared to be any quality control. It was obvious that from the cook, to the person plating the food, the Sous chef, the server were not checking if the food was cooked to the NCL standard. The communication problem was within the kitchen. We were not asking for anything special or out of the ordinary, just right from the menu. I spoke to the servers and told them what my expectations were; if I order something a certain way, the server should be doing a final check in the kitchen to be sure what is on the plate is what the guests asked for. If it is not, they are the voice of the customer and to tell the kitchen staff, not just bring it to the table wrong. I will complement your staff, once we had that conversation Thursday afternoon with the servers and the Maitre'D, everything from that point forward was served to us perfectly. In the end, we were told the experienced kitchen staff were recently moved to the NCL Encore for training and the Maiden Voyage. If that is true, that was a huge mistake on NCL's part. Read Less
Sail Date October 2019
I was so excited to spend 7 days in the sun on the 9th largest cruise ship in the world! Brand new with all kinds of bells and whistles. Magic was going to happen. .....It was not exactly what I was expecting. The online process of ... Read More
I was so excited to spend 7 days in the sun on the 9th largest cruise ship in the world! Brand new with all kinds of bells and whistles. Magic was going to happen. .....It was not exactly what I was expecting. The online process of logging into an account and check in was the worst ever causing much stress and many repeated phone calls to support. God forbid you use a curse word. They stop talking to you. Most employees that I talked to from the bartenders to the galley staff couldn’t wait for their 9 month contracts to be up so they could transfer. They made no secret of this. You dont go on a cruise to surround yourself with the drama. The food was ok (try the pizza and the Indian food) in the buffet garden cafe. It was clean and you could always get a seat. Great view looking out over the front of the ship. The other restaurants were poor quality food and waiters pestering you for tips. OMG! The gym was good but doesn’t open before 6am. It’s the only thing on the ship that stays on time schedule lol. Jake the cruise director is ok. His underling from Ukraine is much better. Great dance parties and bingo calling. Park west... or should we say criminals... “yup” as they call out trying to sell you extremely overpriced paintings like used car salesmen with high pressure sales pitches and tactics. They are only seconded to the ships 75% off sales in the jewelry store for products like invicta watches that are marked up 80% already. Literally looked it up online on the spot with a sales associate who then stammered away that it was still a good deal, “75% off lol. I wonder what else they are trying to gouge us passengers on. The shore experiences on this cruise were in decent Locations getting off the boat and on it we’re very smooth and quick. The pool wasn’t crowded. Drinks are always flowing. That part was glorious. So much more to say in this review but like the cruise I’m only giving 70% effort. Ps I don’t know their names but the two “washy washy, happy happy” employees were the highlight of our interaction with the crew. Give this a big fat raise and promotion. Read Less
Sail Date October 2019
Where to start. I guess... some context, first. I’ve been on a lot of ships over the years, with different lines (Carnival, Royal, Princess... and now Norwegian). I’ve been on big ships and on smaller ones. While Carnival isn’t my ... Read More
Where to start. I guess... some context, first. I’ve been on a lot of ships over the years, with different lines (Carnival, Royal, Princess... and now Norwegian). I’ve been on big ships and on smaller ones. While Carnival isn’t my thing, I’ll always remember “Stan”... one of the waiters in the main dining room. Nicest guy ever. Made my trip. While the food on Royal is consistently bad, I’ll always remember Elvis... an amazing cruise director who made a tiny ship seem larger than life. While Princess can be a bit too bland, I’ll always remember the smiling staff. In fact, the staff on all those ships has always been the highlight. Always smiling. Always cheerful. I’ve learned, long ago, that as feature-rich as a ship might be, it’s the crew that you remember most. THE GOOD: Oh, man. My BFF and I have been DYING to go on the Bliss since it first launched. We watched countless YouTube videos and... were convinced this was the ship to end all ships. My friend had sailed on Norwegian before and raved about the food. So.. we booked a 7-night trip to Mexico. Just got back and... she was right. The food was solid. We ate in a few of the Specialty places (Teppanyaki, Q, Ocean Blue, and Cagney’s), as well as the others... Manhattan, Taste, Savor. We also ate at The Local quite a bit (great Reuben and chicken wings). Our chef at the Teppanyaki was hilarious (a highlight of the trip) and the food was great (maybe even better than Benihana). Q was a fun spot. Nice brisket and sides. While not a big Country fan, the music was cool; we enjoyed it. We liked the special margarita, too. The lobster at Ocean Blue... oh my. Get it. Worth dining here for this alone. Cagney’s was also excellent, but I think OB is better. Even the food in the main dining areas were consistently good. So, yeah... you’ll enjoy the food on this ship, for sure. No question. The Bliss is a beautiful ship. Elegant. Modern. You’ll feel like you’re at a 5-star hotel in Vegas. The Observation Lounge, for instance, gave me an Aria vibe (and I love Aria). There’s tons to do, from the go-karts and water slides to “bowling”, miniature golf, the spa, casino, and... all the typical things you’ll find on most ships. The casino is the biggest one I’ve seen (loved the screens at the bar and really appreciated that they set out finger sandwiches late at night). 
The shows were terrific (Jersey Boys, Six). A special shout out to Lorna and Dominic in the Manhattan Room for going above and beyond. Lorna had such a great personality and Dominic (supervisor), well... he saved the day after a horrendous experience (more on that in a bit). I got the Vibe Beach and Thermal Suite passes (go straight to the Social when you board to get the VB pass; $200+). Vibe Beach probably wasn’t worth it only because it was so humid. Thermal Suite... definitely worth it. The bartenders in Vibe Beach were awesome. It was great to have some quiet space, as well (since it is a massively overcrowded ship... as I’ll get to). Their Thermal Suite is far better than anything else at sea (at least on Carnival, Royal, and Princess). In fact, the floor-to-ceiling windows are found all over the ship. It’s incredible, really. From a design standpoint (excluding the # of staterooms), the Bliss is everything I thought it would be. Such a gorgeous ship. Chaise lounge chairs and leather couches, outdoor bars. In a way, it kind or ruins other ships now. Almost. THE BAD: I said the food was killer, but I’m afraid the buffet fell short. It’s not that it was bad, per se... but the variety was missing. We were all disappointed, though truth be told... I’m not a buffet guy (if it was like Bacchanal in Vegas, ok... but... my BFF loves them, so... whatever; she hated this one). Outside of the shows... and a couple decent bands, this ship really needs an entertainer... someone who can do more than just cover, but can reinvent the song and makes it something new (I’m looking at you, Corey... on the Royal Princess; we miss you, pal). They had some piano singers, but... a bit lackluster. I’ll get to the crowds, next... but if you don’t book your restaurants prior to the cruise (or reserve the go-karts the SECOND you get on the ship; use the screens), good luck finding a spot. With the exception of Food Republic (always available; not a good sign), almost every single restaurant was booked all week. The go-karts were immediately sold out. We couldn’t get into the Cavern Club because... there was no place to sit. We would have loved to have lounged around in the Observation Lounge, but all the chaise loungers were taken. The bars were cool (especially the outside one at Sugarcane Mojito and Vibe Beach), but they all close pretty early and... too many people. Very disappointing. Before I get to “The Ugly”, this is more of an observation. There were a TON of kids on the ship... which would have been ok, I suppose... if they didn’t completely swarm it. All day and all night, you’d hear (and see) them running down the halls, the stairs, and even through the casino. Young kids (alone) sitting at The Local bar at 1AM (yeah... 1AM), throwing things at their friends in the atrium. The little kids next to our room (left alone, again) would lean over their balcony to peek into our room... and they could have easily fallen off. There were also teens at Spice H20 (pretty sure it’s “adults only”). We couldn’t believe the staff didn’t intervene. If you are a parent, reading this... please be one. We get that you don’t want to sacrifice your trip, so you want to bring them along... but don’t let your kids go wild on the ship.. or let them stay up into the wee hours of the morning. Don’t mistake the stateroom for a babysitter. Um... ocean outside. Ok... rant over. Now on to... the really bad stuff. THE UGLY: With the exception of what I said about Lorna and Dominic, the bartenders at the Vibe/etc, (in what was a first... and tremendously shocking)... unfriendly staff was the rule (not the exception. There were five us on the cruise and all five of us agreed that it was universal. You’d rarely see anyone smile. In fact, the opposite... most staff made you feel like you were bothering them (and we are EXTREMELY polite.... always over tipping and thanking people profusely). It was absolutely bewildering. I mentioned Dominic. On our last night, we decided to eat in the Manhattan Room. We ended up at a table with a gentleman I won’t mention by name, but he was rude from the start. We noticed that a couple of the glasses were dirty, so we (politely) asked if he could give us another one. He slammed (yes, slammed) the glass down in front of my BFF. We all looked at each other in amazement, like... “Did that really just happen?” No smile. No greeting. I asked for a glass of wine, but... we all started feeling uneasy about him. Was he going to spit in my wine? I didn’t know (though I felt like he might), so... I quickly canceled the wine. He stared me down, gave a disgusted laugh, and said, “You’ve got to be kidding.” Now I was convinced. I said no, I’m good... and he kept staring at me... like he wanted to beat the heck out of me. We all knew we were in store for a miserable dining experience, so we told him we lost our appetite (we hadn’t ordered yet) and got up to leave. He just grinned while laughing with another waiter and watched us go. I went straight to Dominic. Dominic asked if we would like another table. We just... we were so disturbed by what had happened (shaking, actually)... that we declined and went down to Taste (or Savor; I forget). We were rattled. By the way... an interjection. Don’t eat in the Manhattan Room. Eat in Taste/Savor and try to get a window seat. Same menu. Better ambiance. Trust me. So much nicer/intimate. I don’t know how he did it, but we turned to see Dominic next to our table. He tracked us down. Said he got us a spot at Q, but... we didn’t want to get up and go, again. He asked if we would like a bottle of wine. Point is... he went above and beyond. We’ll always remember him. If you’re reading this, Dominic... thank you, Sir. From the hostess at Los Lobos who was short with my BFF to, well... almost every single crew encounter... our staff experience was such a negative one. It was like they hated their job. One of the bartenders did open up and... I have a feeling Norwegian isn’t as gracious with the staff as other lines (like being able to use the Wi-Fi to message home)... and I’m sure it doesn’t help that a lot of these passengers are loud, drunk and obnoxious (and I drink). Still, while it’s possible the staff on other ships simply fake it... there was no attempt to do so here. They were not in a good mood. Now... that leads to my next gripe (and maybe what led to some of the attitude). Passengers on Bliss were ALSO rude, as mentioned. If you’re like me, one of the things you love about cruising are your fellow travelers. Everyone is ALWAYS in a good mood when they’re on a cruise. Greeting each other in hallways and elevators. Just... a relaxed vibe. Not on Bliss. We’d say hi and... nothing. No eye contact. Or.. they’d cut in front of you. We’d see food lying on elevator floors and in stairwells (not only disgusting, but so disrespectful to the staff who have to clean up their mess... like hired help). These were people who were felt entitled. The spa is a great example. There were multiple times where I’d be resting under a “Quiet Zone” sign only to have someone FaceTime their friend with the volume cranked high... or to have people talking like they were in a crowded bar. Hot tub... ok. Quiet Zone area... not ok. So, rude staff and passengers... no bueno, but is what it is. I chalk it up to WAY too many people (many of them impolite). Everyone is just... overly frustrated (good luck with the elevators, by the way). If Norwegian is reading this, there are two things you can do, though. First, you need to improve your muster drills. With SO many people crammed into tiny areas to listen, few of us could hear anything (rude people, again) and we certainly couldn’t see. Maybe take a page from the airlines and do a video; force people to watch that and play it everywhere (maybe even in spurts throughout the cruise). Secondly, disembarkation. What a cluster. Everyone was miserable. They had us snake through what felt like the entire ship just to get off, but worse... there was no consistent message from the staff. Some said to wait in the atrium until our color was called. Some said to remain where we were. There were people sitting all over the stairs (pretty sure that’s a fire hazard) and blocking exits on the way out via tiny hallways. It took over an hour to get off the ship. In fact, the disembarkation process, alone, was enough to ruin the trip (and it was our final impression of the Bliss). Old people had to sit down because they couldn’t keep standing. I mean... it would have been comical if it weren’t painful. It smacked of poor planning. Like Norwegian had never done a cruise before. Royal Caribbean has bigger ships with just as many people and their muster drills/disembarkation are smooth. Would I go on Bliss again? God no. Not unless they’re giving out Haven rooms, in which case... I’d probably live out my entire existence there (well... and the casino/restaurants). Beautiful ship. Fantastic food. Excellent spa. The go-karts were fun (I got to go the last night... at the last moment), though you’ll have to deal with ignorant jerks who constantly bump and pass (gentlemen... relax; you’re not Mario Andretti; don’t ram kids). As I said, I’m torn. Princess is probably more my speed, but man... the restaurants on Bliss have kind of ruined it for me. That, and... they have so much to offer. I expect more now. I’ll give Celebrity a shot. Maybe that’s in-between (elegant, good food... but not crowded/rude). Anyway... hope this was somewhat helpful. I’m done babbling. Read Less
Sail Date October 2019
This is our 2nd Norwegian cruise with our kids. Our first one, 3 years ago on the Getaway, was fantastic. We stayed in the Haven in the 2 bedroom family villa and EVERY part of the cruise was fantastic! This cruise, we board to find a ... Read More
This is our 2nd Norwegian cruise with our kids. Our first one, 3 years ago on the Getaway, was fantastic. We stayed in the Haven in the 2 bedroom family villa and EVERY part of the cruise was fantastic! This cruise, we board to find a sign entering the Haven Sun Deck that only those 16 and over were permitted. That is completely ridiculous. First of all, there is ZERO communication on that while booking on NCL.com. There is NOTHING that states that children will not be allowed on the sun deck. On our Getaway ship, we spend numerous hours up there with our kids. This cruise...we basically were put in the Haven Pool deck which had the retractable roof closed, 90% of the time. "How was your time in the sun? We didn't get to be in the sun, but we did stay in a Holiday Innn Express!" Unacceptable. Why...WHY would you have 2 areas of the ship, the Vibe and Spice2O, be adults only and then have the Haven Sun Deck to be the same when there is a 2 bedroom FAMILY villa in the Haven? It is ridiculous. There are 2 separate areas of the ship that allow adults only to "get away from" the kids/noise. That makes no sense at all. If those in the Haven want a complete adult only experience...they have 2 options. We paid MORE than a couple that stays in the Haven, and did NOT get to have all of the amenities as they did. Let that sink in for a second. We specifically pay to have that part of the ship. To not be in the crowded area. To spend that kind of money only to be told we have to go to the public area of the ship if we want to lay in the sun with our kids (ages 13/11/8). Secondly, this ship has NO sports complex. Sure, it has a race track...but our kids couldn't do it because they were too short. The 2 big slides...tall enough, but not 99 pounds...so the ONLY slide they could do was the big one. From the getaway, where they could do 3 slides, ropes course, rock wall, spider slide, jump ball, 18 hole putt putt course, this was a complete disappointment. Now, this was my fault for not checking to see if there was not a sports complex, or at least something else for them to do. This second issue, is definitely my fault. The Bliss/Joy/Encore are obviously more for adults. Hey but the Bliss does have a 5 hole putt putt course!! Yes...sarcasm. Lastly, we brought our concerns our concierge the first night. He said that he was going to get back to us first thing next day (Monday). Monday, at sea, came and went with no communication, and a wasted day of not being able to be on the sun deck. Long story short, we talked with the Assistant GM of the Bliss, and he basically told us, too bad, that is NCL corporate decision...which, he was right. He just cannot make that decision to override the stupid decisions that corporate boards/execs make. Sadly, I have been cruising for over 30 years. My first cruise was when I was 10 years old on the SS Norway. Since then, my favorite vacation has always been a cruise, and an NCL cruise. No longer. There are way too many options, especially from Royal Caribbean, to continue to cruise with a line that discriminates against children, yet charges the same/more for those families to not be able to utilize all the amenities offered to those who choose to pay more for the Haven. On the final day the cruise decided to give us a discount on a future cruise. First off, we are taking a family trip to Italy next year, so we will not be cruising. But why would we choose to cruise again with NCL when our kids cannot go to the sun deck? Regretfully, my love for NCL cruises are done. This was a terrible way to end it, but there was nothing done to try to accommodate what they did not inform us of before the cruise. Read Less
Sail Date October 2019
I went on this cruise for my play daughters birthday. Although the bliss is a beautiful ship the service sucked. i payed for specialty dinners for two. i try not to eat off of a buffet because l don’t eat meat nor anything cooked with ... Read More
I went on this cruise for my play daughters birthday. Although the bliss is a beautiful ship the service sucked. i payed for specialty dinners for two. i try not to eat off of a buffet because l don’t eat meat nor anything cooked with meat. i could not get any reservations at the seafood restaurant or any of the specialty restaurants . I was not informed in advanced that getting reservations was going to be so difficult. the last two days of the trip i was finally told to go to the restaurants and see if they could seat us. The seafood restaurant told us no but cagney’s was very caring and understood my dilemma. They also were able to make room for my daughter that is wheelchair bound. Cootos to cagney’s and the people that helped us. when all the other specialty restaurants told me no, they said no problem. The buffet food, i’ll just say for lunch and dinner was bread and salad for me. This is the first cruise i did not know my stewards name or who he or she was. i cruised for 7 days, the first two days my room was not made up at all. the third day it was after 6 and they came to make up my room and i wouldn’t let them because i traveled with three disabled adults that were going to sleep. Even though i asked that my room be made up no later than 6 the day before. AND THEY DID NOT MAKE ONE ANIMAL NOR DID THEY DO ANYTHING SPECIAL TO MAKE US FEEL WELCOME Read Less
Sail Date October 2019
Had a good experience cruising with the Bliss through the Panama Canal. Thought we would go again with the Bliss on the Canada and West Coast Cruise. Bad mistake, it took us 3 hours standing in line in Vancouver to get aboard the ship. ... Read More
Had a good experience cruising with the Bliss through the Panama Canal. Thought we would go again with the Bliss on the Canada and West Coast Cruise. Bad mistake, it took us 3 hours standing in line in Vancouver to get aboard the ship. There was no priority boarding for anyone other than the Haven. We then find out Seattle had been cancelled from one of our stops and we would spend 2 boring nights in Victoria BC. The food aboard the Bliss was average and we could not get a reservation to the Specialty Restaurant Cagneys. We had to make reservations to go to the show Jersey Boys ( this was a very good show). The other show about the wives of Henry the 8th was a disappointment, I thought being loyal to one cruise would reap some benefits like priority boarding, apparently being a Gold member meant nothing for boarding in Vancouver. I will start looking at other cruise lines for my future trips. Read Less
Sail Date October 2019
I had always thought bigger was better, however this was not the case. with 4000 guest on board the elevator situation on board is dreadful. Since the ship onl;y has a 2 elevator banks and upwards of 18 floors, you are always stuck waiting ... Read More
I had always thought bigger was better, however this was not the case. with 4000 guest on board the elevator situation on board is dreadful. Since the ship onl;y has a 2 elevator banks and upwards of 18 floors, you are always stuck waiting for an elevator you can sqeeze into. As for activities we were only able to catch 2 shows and one of which cost an additinal 29.95 per person for and we had to sit in folding chairs...great show but i didn't think i paid to sit in a folding chair. almost everything on the boat needs to have a reseravtion, over a 7 day trip i was unable to reserve any other dinding options then what i had setup about 4 weeks prior to sailing, and was unable to get a spot to race the go karts. We love the comedy shows and once again we were unable to see any of there shows besides the one held in the large theater due to having to make a reservation. Also we had no idea that there was a reservation system from boat tenders in cabo as well. lastly my big concern, i didnt know it was ok to smoke marijuana on the ship, there had been multiple people smoking in the smoking section and my wife had discovered used aluminum foil that had been burnt and there were signs a "substance" had been smoked off of the foil. this was reported to security and im not sure if anything had ever been done about it.... But as a person who normal takes my child with, this was a little uneasy feeling, however after seeing how easy security seemed to be, i wasnt shocked by this. after multiple sailings with ncl this has by far been the worst, and i may cruise with them again, but for now i will be looking into a diffrent cruise line. Read Less
Sail Date April 2019
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs ... Read More
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs more. Margaritaville has a hamburger I like. When I was on the Breakaway a few years ago I went to Margaritaville every day for lunch. It was like $12 per person. Kind of high but reasonable. Now it’s $15 with a 20% gratuity so that is $18. That hamburger is not an $18 hamburger and lunch for 2 people is not worth $36 and that does not include drinks! All of the specialty dining is more expensive and a la carte. Dinner at La Cucina used to be $14.95 on the Getaway. Now if you get a 4 course meal you are talking $30 to $40. Olive Garden is 10x better than La Cucina and I can get dinner for 2 people for less than $40. NCL wants me to spend nearly $80 for 2 people? They are out of their mind! And one night we got the prosciutto pizza to share. It was a cheese pizza with 5 small pieces of prosciutto. It was not an $18 pizza. I get pizza every Friday from Papa Johns or Donatos and I pay less and get more. Cagney’s used to be a special night; a great filet with delicious sides. This cruise I got an 8 oz filet and it was cooked perfectly but had zero flavor. The chef didn’t even put salt and pepper on it. Luckily I used one of my dining plan vouchers otherwise that steak was $30+. I can get a beautiful filet for $22 locally, put a delicious rub on it, and after 2 hours in my sous vide I have a steak Norwegian would be begging me for. The only positive thing I can say is that I ate in Taste for lunch and dinner because I was tired of paying for food and the food was just as good as the specialty restaurants and the service was 10x better. The servers were very quick and attentive whereas we waited 5 to 15 minutes for the servers in the specialty restaurants to bring us anything. Deck 17 is an epic failure! The doors are not automatic. In order to open the sliding doors, you have to physically touch a sensor. I have limited mobility and I have very limited reach. I could not physically touch the sensor. I tried to use a short dressing stick that I carry to press elevator buttons but the sensors were capacitive so the only way to activate the sensor and open the door was to use an actual human touch. Touch sensors are absolutely and ridiculously stupid! To make matters worse the button is not always in the center of the door. Sometimes it’s on the wall. Has NCL ever met a handicap person with mobility issues? I don’t think they have. We don’t all have full use of our arms. Note: Celebrity ships have similar buttons you have to touch to open doors but their buttons work with my dressing stick. Smart! But wait, there’s more. Have you ever tried to maneuver a 3 wheeled scooter down the length of the ship with beach chairs on either side? If you haven’t let me tell you it’s not an easy thing to do. Now add some wind breakers in the middle and you have a near impossible situation. Now one must try to maneuver around beach chairs and a divider. I have no idea why these wind breakers were installed in the first place. The best part about sitting on the top deck is the ability to stare out at the ocean and have the wind cool you off from the hot sun. If someone doesn’t want wind they can go to deck 16 or the Spice H2O deck. Wind breakers are absolutely and ridiculously stupid! Note: On Celebrity ships there is a walkway at least 10 feet wide all the way down the ship. That means if someone is standing I can go around them. There is also enough room for 2 lanes of traffic. Smart! The Getaway, Breakaway, and Bliss have 28 inches of walkway. That means if I am on my scooter I can’t turn around, people have to stand on beach chairs so I can pass, and the traffic is one way. Stupid! Read Less
Sail Date April 2019
First things first getting on the boat felt eternal. And our walker-talkies were taken from us. No where did it say we were not able to take them aboard. Once on the boat the balcony room storage was way less then on carnivals. Having to ... Read More
First things first getting on the boat felt eternal. And our walker-talkies were taken from us. No where did it say we were not able to take them aboard. Once on the boat the balcony room storage was way less then on carnivals. Having to hustle from line to line just to book shows dinning and laser tags/go karting was a pain. The days and times that would work for us and the size family of 5 was almost impossible to coordinate. Free styling is not freeing at all. Wait times to have dinner was eternal. My boys did not in any why like the hr and a half long service. The whole cruise was a constant wait game. There were so many floors of rooms and not enough social areas to socialize. The observatory was the only place and many people made it clear children were not wanted around. If I can’t drop them off at the club and the only place open is the pool which was a see of people with no open area available. Were else am I to have family time with my family. The atrium was super small and everyone fighting for seating. That place was out of the question. The elevators where never empty 3 had to pass by before there was even enough room to get on one. And going down or up 10 or so floors with children was not in any way doable. Many of the staff were in a constant rush and had little pacientes if you didn’t understand the way they ran things you were quickly pushed aside and having to help you was a strain on them. Food was very bland and nothing called our attention, even the deserts were flavorless. The kids club was alway at capacity and there were times my boys were not accepted in. If they were accepted having to wait 30 min to drop off or even pick up was a given. Shows were not that interesting and we were only accommodated the late times and our kids were grouchy with tired ness by then. If we had any hope of seeing an earlier time we had to wait in the stand by line to see if we were allowed space in. Once again waiting in lines. The buffet was a war zone of people fighting for seating and yet again waiting in long lines for food. With children we tend to not get off on the ports me and my husband have traveled to these ports in the past and knew what to expect. We however did get off on Puerto Vallarta the one excursion we did do we do not recommend. Do not do Puerto Vallarta city sites. The guide lost 12 people in the group and we were afraid to relax thinking he was going to take off to the next stop with out us. We had to keep a constant eye on him to not be left behind. Room service is not free $7 charge and they always always made a mistake and were very rude on the phone. Not a relaxing vacation what so ever. I will never recommend this company nor will we be returning customers. Read Less
Sail Date April 2019
Let me start off by saying I work with the public on a daily basis. I WAS happy to see the wash stations at the buffet entrances. With that said, my mom and I both got terrible colds about the third day into our what was suppose to be a ... Read More
Let me start off by saying I work with the public on a daily basis. I WAS happy to see the wash stations at the buffet entrances. With that said, my mom and I both got terrible colds about the third day into our what was suppose to be a wonderful mother daughter trip. I haven't been sick in four years, terrible coincidents, possibly. OR..maybe there were too many germ breeding children. Had we have known that it was California's spring break we would have picked a different week. I got so sick I was very close to calling the doctor on the ship. I had to cancel my massage the last day because I was coughing so hard there was no way I could've laid flat on my back. Beyond being sick, there was absolutely no reprimand by your staff what so ever. Kids running into people because of lack of supervision. Screaming and belching in the buffet dining hall. Incessantly running up and down the hallways of the rooms the ENTIRE week. There was a complete lack of respect for the people that paid a lot of money that wanted a relaxing cruise. It was the farthest thing from relaxing. I've been on both Royal Caribbean and Carnival and I've never experienced THAT many kids. They were being so abnoxious at one point I was looking forward to getting home. I shouldn't be thinking that on a wonderful mother/daughter trip, right? Everytime we'd find a nice cozy spot to curl up with our books on the observation deck there would be a group of kids, with absolutely NO adults, come sit near us being loud, making a scene, totally distracting, and VERY disrespectful. That seemed to being a common denominator throughout the whole week. Kids being very disrespectful with no parental supervision. I think this will be my first and last Norwegian cruise unfortunately. Way too many kids! Read Less
Sail Date April 2019
We decided to go to the Mexican Riviera on cruise ship Norwegian bliss. We upgraded to a balcony stateroom in the back of the ship, which was very nice. We sailed out of Los Angeles for a 7-day cruise. Condition of the cruise ship is very ... Read More
We decided to go to the Mexican Riviera on cruise ship Norwegian bliss. We upgraded to a balcony stateroom in the back of the ship, which was very nice. We sailed out of Los Angeles for a 7-day cruise. Condition of the cruise ship is very nice. Staff on board that works with the customers was very overworked but try to do their best. The food was mediocre and the desserts were poor but presentation of the overall food was very good. Our state room after four days we were writing notes in the dust on the mirrors to please. Clean the mayor. We had dinner at Manhattan room, Cagney’s steakhouse and the onboard buffet. Food was mediocre at best at the restaurants but surprisingly, the buffet was the best with the freshest food. This may sound like I bad mouthing the cruise ship truly when you pay as much money as we did our expectations were high, and we’re very disappointed with the whole experience. We are world travelers, and this is one of the worst experiences we have ever had. Investigate other cruise lines before you choose a Norwegian Read Less
Sail Date October 2018
We chose this cruise because we thought we were going to the Mexican Riviera but instead we were informed 1 hour after we left the port that because of a hurricane heading towards Mazatlan the cruise line was forced to revise our ... Read More
We chose this cruise because we thought we were going to the Mexican Riviera but instead we were informed 1 hour after we left the port that because of a hurricane heading towards Mazatlan the cruise line was forced to revise our itinerary. We were informed that our new ports would be San Francisco, San Diego and Ensenada, Baja California. I had booked a total of 2 balcony cabins and 1 Haven suite because we were taking our family of 5 on the cruise and our grandchildren had never been on a cruise before. The total cost of the 2 cabins and Haven suite was over $17,000 and we basically never left California. We all had been to San Francisco and San Diego many times in the past and had no desire to go back and there is nothing to do in Ensenada. Needless to say, we all came with shorts, tee shirts and bathing suits so when we got to San Francisco we did not have appropriate clothing to get off the ship with the chilly conditions that we encountered. I understand that the cruise line changed the itinerary due to their concern for the safety of the passengers and crew but they had to know about the hurricane before we left the port in Long Beach and should have given everybody the option to get off the ship if they wanted to. In addition, the cruise line offered no kind of credit or rebate for the inconvenience. We will never book a cruise with NCL in the future and we will advise all of our friends and family of the poor customer service regarding this matter. The food in the Haven restaurant was excellent but in the 3 main dining rooms the food was very average. We ate in 2 of the specialty restaurants and we found that they were mediocre at best. We enjoyed the Jersey Boys very much and we really thought they put on a wonderful show. We did not like the I Havana show at all. Our kids try to use the go-carts but most of the time it was too cold to go on them. We played bingo 1 time but found that $48/ per person for just 3 games was very expensive. We found a very nice selection of bars and wonderful bartenders on the ship. We also enjoyed some of the different entertainers and bands that were performing throughout the ship. We did not get to enjoy any of the shore excursions that we had booked, such as zip line and parasailing because the ports where we booked those activities were canceled. In addition, as part of the package we booked, we were supposed to get a shore credit of $50 per port and we did not get to use it and we were not offered any ship board credit to compensate us. Read Less
Sail Date October 2018
First and foremost, we are devoted cruisers and have been avid NCL customers for the past 11 years and have thoroughly enjoyed our past cruise experiences. We just completed the 7-Day Mexican Riviera Cruise aboard the Norwegian Bliss on ... Read More
First and foremost, we are devoted cruisers and have been avid NCL customers for the past 11 years and have thoroughly enjoyed our past cruise experiences. We just completed the 7-Day Mexican Riviera Cruise aboard the Norwegian Bliss on Saturday, October 27, 2018. What started out as an idyllic cruise was relegated to a “Cruise of Concessions”. We purchased two staterooms, one for my wife and I and another for my daughter and "potential" son-in-law. My daughter's boyfriend had meticulously planned and scouted the perfect location within Puerto Vallarta to propose to our daughter. He was so thrilled to execute his planned marriage proposal on the beautifully pristine beaches of Puerto Vallarta. He planned for a day of fine dining and pampering our daughter, then on bended knee, propose marriage. All of this was thwarted by the potential threat of Hurricane Willa. Unbeknownst to us, on that fateful Saturday, October 20, 2018, Hurricane Willa was brewing off the coast of the Mexican Riviera. Upon arrival at the NCL cruise port in Los Angeles (Long Beach, CA), we experienced a flawlessly expedited embarkation process. The sun was warm and glistening, the NCL staff was equally as warm and accommodating, which was a promising setting for a magically memorable cruise. Approximately 1.5 hours after setting sail, the Norwegian Bliss Captain announced over the PA system that we were changing course and diverting from our scheduled ports of call due to Hurricane Willa. The complaint that we have is, Norwegian Cruise Line, could have notified us days before the scheduled cruise date about the potential of Hurricane Willa and their intended ports of call diversion. As opposed to a Mexican Riviera cruise, we had a tour of the California coast. The ports of call were, San Francisco, San Diego and Ensenada, Mexico. My wife and I travel extensively for our careers and we have been to San Fran and San Diego too many times to tally. Needless to say, we were not thrilled with this port diversion news. Additionally, we did not pack appropriate attire for the frigid San Francisco bay area un savory weather! Had we had this bit of information, we could have made other arrangements for the "marriage proposal" or postponed our cruise. At this juncture in our cruise, we were deeply disappointed. Trying to be optimistic, we all collectively agreed to make the best of the situation that was presented to us. Over the next several hours and days, we noticed that the ship was inundated with thousands of vacation and cruise agents for the "Inspire" annual conference! Throughout the course of our "Cruise of Concessions", we were met with many of the venues on the ship were off limits to us, because of the private "Inspire" conference. This was annoying! [See attached photo, which illustrates a Venue that was closed] Secondly, being on a cruise ship with several thousand vacation and cruise agents (in conference and work mode) was no fun! The perceived demographics of the "Inspire" conference attendees was >= 40 years old. This was major disappointment to my 24-year-old daughter and her 25-year-old potential fiancé! Once again, had NCL notified us that the ship would have been inundated with conference attendees; we would have re-booked another date for the cruise. In closing, we are deeply disappointed with NCL for withholding information that we could have utilized to salvage our vacation experience. Read Less
Sail Date October 2018
I was excited to go on the Bliss to the Mexican Riviera however due to Hurricane Willa the ship was diverted to the coast of Calif the ship didn't make the announcement until 20 mins after we set sail even though they 'probably ... Read More
I was excited to go on the Bliss to the Mexican Riviera however due to Hurricane Willa the ship was diverted to the coast of Calif the ship didn't make the announcement until 20 mins after we set sail even though they 'probably knew' a day before sailing I would have still taken the trip but the option would have been nice beforehand the ventilation and air conditioner didn't work in the smoking part of the casino and you could see the smoke lingering in the air for 4 days finally on the 5th day it was fixed but I got an upper respiratory infection as well as many others elevators floors walls and buttons were dirty and smudged a lot of the crew weren't friendly and cheerful the restrooms weren't stocked with soap and not very clean there was a convention of travel agents and many venues/restaurants were closed Read Less
Sail Date October 2018
It was supposed to be the newest largest and best ship. Embarkation is up 3 stories of ramps. If you are Smoker and go on this ship you will say never again as almost all smokers did on this cruise and no one cares complaints go ... Read More
It was supposed to be the newest largest and best ship. Embarkation is up 3 stories of ramps. If you are Smoker and go on this ship you will say never again as almost all smokers did on this cruise and no one cares complaints go answered and ignored. There is capacity for 32 smokers (outside the casino when its open, but you can only smoke while actively betting) on the entire ship and both areas are so smoky that none of us want smoke that thick airport lounges have better ventilation than the Humidor and they always close the door when people try to open it to let some smoke out on deck 8 mid.which is labeled cigar smoking only. There are no signs or directions and the crew is misinformed the only other smoking area is deck 17 aft port side outside in theory the only pace cigarettes or vaping is allowed seats 16 and is so smoky and standing room only that even in the wind your eyes water. If your a smoker let NCL know if this is the reason you decide not to book the Bliss. Shows as a past cruiser you expect to be Able to see all main shows and plenty of capacity however the Bliss really skimps on entertainment capacity and reservations are required for all shows but notice of this was given to us. We were only able to 2 shows the whole cruise due being overbooked show reservations. Havana was by far the worst production Ive ever seen. Others were saying Jersey Boys sucked but I went anyway and was amazed at how good it was for a low budget production but then found out that was the 1st night of a new Vegas based group of actors performing it. The theatre was about 1/3 the capacity of of much smaller ships and only a single deck. Props were lacking compared to other ships. Main dining rooms were great food with mediocre service and were the positive highlight of the cruise for me. We had a specialty dining package and ate at The Steakhouse which claims to be all prime black Angus beef, but dog food might have been better both our steaks ended up in the trash after 2 bites, The Tepanyaki which was a good show at the table next to us but we had a rookie appetizers and rice not salad dressing was awful not good ginger dressing, steak was again 2 bites then trash, Mexican was pretty good for everything again except the meat. So don't waste your money at the specialty dining, though we did hear the French restaurant was good. Read Less
Sail Date October 2018
My experience on the Bliss was fair/poor compared to other Norwegian cruises I’ve been on. The entertainment geared more toward the 20-40 age group, not much for the more mature adults. The food was mediocre. The 24 hour Local bar ... Read More
My experience on the Bliss was fair/poor compared to other Norwegian cruises I’ve been on. The entertainment geared more toward the 20-40 age group, not much for the more mature adults. The food was mediocre. The 24 hour Local bar dining option served chicken wings that were some unidentifiable pieces of meat from some poor animal, “disgusting”. I was told other guest complained to the cook as well. Why continue to serve that item? Was it because it was complimentary? The specialty restaurant “Q” served a peach cobbler that lacked flavor and substance. The stateroom staff and bartenders were awesome. We had 4 sea days skipped a port, due to a hurricane, that’s understood. After 3 days, I was ready to go home. As far as I’m concerned, the Bliss have a lot of tweaking to do, otherwise back to Carnival, Royal Caribbean, Princess and Celebrity Cruise lines for me. Read Less
Sail Date October 2018
Norwegian Bliss Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness & Recreation 4.5 N/A
Family 3.5 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.5 4.0
Value for Money 3.5 N/A

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