29 Los Angeles to Mexican Riviera Norwegian Bliss Cruise Reviews

because of need, requirement!, to reserve show times i never saw a show. both early showings of jersey boys where reserved out by 4.30 on day of sailing and could sign up on line before cruise. boat had not left the dock and i could ... Read More
because of need, requirement!, to reserve show times i never saw a show. both early showings of jersey boys where reserved out by 4.30 on day of sailing and could sign up on line before cruise. boat had not left the dock and i could not reserve a seat. many of the other shows had same requirement -- did not see a show!! spa was a complete rip off -- they wanted more for 7 day cruise then i paid on longer cruise, 12-21 days. after heavy handed spa tour where u are solicited for all their service u are provided card for free drawing BUT u most be present to win. if i had been told that i had to come back at 5.30 to win i would never have submitted myself to 20 minutes of time share type sales pitch as i had bought package before and new all about the spa benefits. oh and no steam or sauna room access after work out, some ships allow, not the bliss did love the many food locations -- it made for short lines in buffet and main dinning rooms. BUT did wait for more than 20 minutes for service in craft beer venue, left w/o buying a beer. EMBARKATION - NCL still has not got this figured out, some people had waits of over an hour. ADVICE either show up WAY early or WAY late if u don't want to stand in a VERY LONG LINE. NCL seems to be the only cruise that has a serious problem getting people on and off their ships Read Less
Sail Date October 2019
I joined this cruise because a friend from my past cruise told me about it. My brother joined me on this cruise. It was his first cruise, my third. We both had transfers from and to the airport thru Norwegian. My brother got in 2 hours ... Read More
I joined this cruise because a friend from my past cruise told me about it. My brother joined me on this cruise. It was his first cruise, my third. We both had transfers from and to the airport thru Norwegian. My brother got in 2 hours before me and it took 30 minutes to find the transfer person that would eventually get him to ship 2 hours later. I never found the transfer person at my baggage claim terminal. I wasted an hour and a half asking the info desk where they were, being sent to 2 other terminals, calling and being disconnected from 3 NCL customer services reps, and finally having to take a 50.00 lift ride to the ship. Once we got to the port gate, the port authority guard said they closed the gate at 2:45pm, It was 2:50pm. There were 7 others in front of me and 4 others came after me with the same issue.We all tried to call NCL customer reps, to let them know we weren't being let thru the gate, and all of us got hung up on or disconnected in the process. I ended up calling my brother, who was already onboard, to let the customer service desk on board, that 12 people had been left at the airport by the transfer company. After talking to 4 people, one of the reps got a hold of the port authority guard and they finally cleared us to go thru the gate. No one ever apologized as we went through the check in process. we got on board around 4pm after going through all that mess. Once on board, the cruise went fairly smoothly. The ship, overall, was a beautiful ship. I thought the pool area was poorly designed compared to my 2 other cruises on the Getaway and Breakaway. But I also realize this ship was designed to go to Alaska most of the time, and not to the Mexican Riviera. The dining was great for the most part. A couple people, in our group of 10 to 15 people, had some bad experiences a couple of the nights. The entertainment was pretty good. Jersey Boys and the Beatles put on great shows and the comedians were really good. The ports of call were beautiful, but the excursion variety was lacking for my taste. We did our own thing on 2 of the ports and did one boat sight seeing excursion on Cabo. Not quite as advertised. The service on the ship was excellent, as always. As opposed to the issues getting on the ship, Getting off was the quickest I've seen in my 3 cruises. LAX is possibly the worst airport I have ever flown in or out of. It is a train wreck. The best thing to come from this cruise was all the new friends we made. We met a couple people from my last cruise on day one. within the next 2 days we had a fun group of 10 to 15 people hanging together at different times and places. We always met up in the Solo Lounge at 5pm to get the nights started. Read Less
Sail Date October 2019
We recently returned from our Norwegian Bliss cruise to the Mexican Rivera. These are our thoughts: 1. Embarkation was extremely efficient and quick. 2. Be prepared to wait for the elevators, which aren't conveniently located ... Read More
We recently returned from our Norwegian Bliss cruise to the Mexican Rivera. These are our thoughts: 1. Embarkation was extremely efficient and quick. 2. Be prepared to wait for the elevators, which aren't conveniently located if you are mid-ship. 3. By prepared to pay for things like: race car driving, laser tag, bowling, gelato, coco's, cabaret, etc. 4. The food in Savor and Taste were average at best. 5. We dined at: Cagney's, Le Bistro, The Cucina, Teppanyaki, and Ocean Blue. These restaurants were absolutely outstanding and we would HIGHLY recommend them. 6. The Garden Cafe was a go-to for breakfast and lunch. There was a nice variety of selections, and the food quality and taste were great. 7. The shows: Jersey Boys was Excellent. Six was Good. Happy Hour Prohibition was $39 and not worth it. You're served 5 mini-cocktails laced with sugar overload and the entertainment factor is something equivalent to a high school show production. The Cavern Club featuring the Beatles were good. The Comedy Shows were good. 2 of the 3 comedians were funny. The other was boring. 8. The ship is very large so be prepared to wait and wait and wait. 9. Reserve dining and entertainment quickly or it will be sold out. 10. We had the mini-suite with balcony. The bathroom was nicely equipped with a dual vanity and large shower. The room was spacious with very comfortable beds and pillows. We did not like the fact that you can't charge your phones if your not in the room. The electric shuts off if your Key Card is not inserted. 11. Cabin Steward and Cruise Director Team were very nice. Bar and Dining- with the exception of speciality dining and washy washy team- were not very friendly at all. 12. We took three excursions: Luxury Sailing with Snorkeling in Cabo- was awesome. Private Beach Resort in Mazatlan- Outstanding. City Tour of Puerto Vallarta- Avoid. 13. The Norwegian Bliss is the 10 largest ship in the world, so just be prepared for large crowds who are impatient. Norwegian does a great job of trying to make as much seating available and to ensure spots like the Garden Cafe do have plenty of stations. If you meet someone, the chances of running into them again is unlikely. 14. There are plenty of places onboard to get a drink. There are bars nearly everywhere. Don't expect a straw, plastic or paper, which makes drinking a frozen drink difficult. 15. The food in Savor/Taste were just average. We dined once for breakfast and once for dinner. 16. Use the NCL app when you get onboard. It's a great resource. 17. Use your stateroom TV to reserve shows, specialty dining, onboard activities, and shore excursions. It's much more convenient. 18. There was a medical incident onboard and the team reacted quickly and professionally. It was reassuring. 19. The onboard activities were engaging and fun. We really enjoyed them. 20. You get the impression that NCL is always trying to sell you something. 21. I yearn for the days when you can buy a package and EVERYTHING is included. The Deluxe Beverage package did not include water/soda/Starbucks. 22. Norwegian Bliss does have their Disembarking to a science. It was efficient and organized. Overall, we enjoyed the cruise and there is some room for improvement. We wish the staff were more friendly. We sailed on Royal Caribbean in February and that team were so awesome even after a 8 month stint. Read Less
Sail Date October 2019
I chose to sail on the NCL Bliss because it is Norwegian's newest, largest ship. Usually, newer means better. But the design of this ship and the crew of the Bliss proved they are truly "not ready for prime time." The NCL ... Read More
I chose to sail on the NCL Bliss because it is Norwegian's newest, largest ship. Usually, newer means better. But the design of this ship and the crew of the Bliss proved they are truly "not ready for prime time." The NCL Bliss is indeed a beautiful ship. MANY facets of the ship were fantastic, from the relaxing observation lounge on deck 15 to the overall ship decor, which is chic and contemporary. The designers did a great job creating a comfortable experience. However, so many other important elements of the ship's design are lacking. The most obvious issue was that this massive ship only has forward and aft elevator banks, with none in the center. How did the architects think over 6.200 passengers and crew were supposed to navigate about such a massive ship with so few elevators? I noticed hundreds of people congregating near the elevators all throughout the days of my 7 day cruise. So many passengers gave way to "crowd-think" mentality, which meant becoming rude and somewhat aggressive in their fight for elevators. Otherwise, they were forced to walk many floors of stairs to reach their desired floors. Couldn't NCL executives anticipate this dynamic might occur on such a large ship? Also, the communications system onboard the NCL Bliss was awkward. Sure, NCL has a telephone APP for passengers to use onboard to help them schedule daily activities, and the same activities are also shown on the in-cabin TV screen and printed in the daily newsletter, but NONE OF THEM ARE IN SYNC! For instance, the NCL phone app is supposed to load activities at least 24 hours ahead of time, but it often didn't display them even a few hours ahead. And the in-cabin TV app was also inaccurate at times. In all, I found the best strategy was to just take along the PRINTED guide provided to my cabin and maintain my actual calendar on my own personal phone calendar. SMH. The in-cabin screen also displayed the Mazatlan port stop as a "sea day" for the entire length of the cruise. I pointed this error out to the Guest Services desk, but they only kicked the can down the road and made it clear they couldn't be bothered. SMH. As for my cabin, it was designed comfortably and with a soothing blue/brown color scheme. Exactly what I anticipated on the NCL Bliss. I was pleased with the individual reading spotlights placed on either side of the bed along with the corresponding USB input jacks for charging electronic devices. Very convenient. My room steward couldn't be worse! I asked for one special item to be placed in my room which, on ALL 40 previous cruises with various cruise lines has never been a problem. But this steward had to be asked numerous times a still failed to provide. So, I escalated the matter. And again...and again...and again...SEVEN times! It took three days until the simple item was delivered -- a small plastic ice bucket. How hard is that?! When I activated the "do not disturb" sign on my door, the room steward constantly ignored it. He was always calling and knocking and bothering me about silly things. I finally had to raise my voice to him and remind him that "do not disturb" means JUST THAT! On many occasions, I was not feeling well and just wanted to relax. Overall, my dining experience on the NCL Bliss was subpar compared to other cruise lines. I ALWAYS dined in the reservations-only Manhattan room and in the same section. But the experience was poorly executed by NCL. As for the service, even though guests are required to reserve their tables in the Manhattan room, NCL subjects them to standing in not one, but two separate hostess lines to be seated. I've never stood in two lines at ANY restaurant in America where I had made previous reservations, just to be seated. What was the sense in that? There were other key issues where the waitstaff messed things up. First, EVERY TIME I had just sat down, the waiter or waitress INSTANTANEOUSLY pounced on me for my order! I had to remind them that I had barely sat down and needed a few moments to receive my water and study the menu. But they never listened. Second, upon being seated at the same time and at almost the same table with the same waitstaff, they NEVER remembered my preferences (e.g.: that I NEVER eat bread during meals or that I ALWAYS prefer lemon slices with my water). I mean, the waiters only served a few tables simultaneously, so how could they not remember certain key details like those? And I found myself always having to BEG for water. Finally, even before I was finished with my plates, the waitstaff constantly attempted to remove the plates! Who does that? In all, I found the NCL Bliss waitstaff to be grossly inexperienced and undertrained. As for the food, it was obviously prepared in a huge galley with little quality control. First, EVERY salad I received was served in a warm bowl or plate, causing the greens to wilt before reaching the table, Any chef worth his salt knows that salads should ALWAYS be served chilled and in chilled bowls/plates. So, I often sent them back in order to have them prepared fresh. Second, most of the entrees were either flavorless or served barely warm, or both. It's clear the NCL Bliss chefs don't taste their food for quality control. Once again, I sent back items until I found a replacement that was appetizing. Third, I addressed my concerns with the Maitre'd and he said he would "deal with" the issues. But nothing happened. Business as usual on the Bliss. They must figure it they ignore problems, they go away. Finally, as for daily activities, I was surprised at how far NCL would go to make money. MANY of the scheduled activities, like craft hour, required passengers to pay fees to partake. The nickel-and-diming on the NCL Bliss was record-breaking, I found. But I attended the "comedy shows" and a stage production called "Six." The comedy shows were a joke, if you'll excuse the pun. During the first show I attended, it was considered a "family-friendly" performance. There were over 10 children in the room under the age of 12. The comedian decided to focus his entire show on those children and reveled the audience with inappropriate "jokes" about a) male penises, b) public urination on others' faces, c) homosexuality/homophobia and d) how much he hates the current president of the United States. How were these topics humorous to 12 year-olds? When I decided to attend the "18+" comedy show on the last evening of the cruise, nearly every sentence was wrapped around the f-bomb or kinky sex topics. SMH. What ever happened to truly funny comedy that doesn't require offensive topics or cursing to be humorous? Clearly, NCL needs to do a better job at screening its "comedians." I also attended a show called "Six." It was a pre-Broadway release show about the six man-hating, feminist former ex-wives of England's King Henry 8th. The show storyline made no sense, in my opinion. The vocals were "pitchy" at best, so it was clear that these performers were not the best NCL could find. But the costumes were flashy. As for port experiences, I only chose to visit Cabo San Lucas and Mazatlan. In Cabo, I took an NCL sponsored "Luxury Day Sail & Snorkel" cruise. The 50-foot vessel motored around the Bay for three hours and stopped for some snorkeling. Only at the very end, for about 15 minutes, did the crew raise the sails. That experience was my best experience during my Mexican Riviera cruise. In Mazatlan, I chose to take a shore excursion provided by a private tour operator. It was comprehensive and included lunch. Very enjoyable, as well. Overall, I found the NCL Bliss to be a beautiful ship, but it has many design, service, management and flow problems. I would recommend it to first-time cruisers, but maybe not experienced cruisers. This was only my second time sailing with NCL, and after this cruise it will be my last. NCL as a company is just too difficult to deal with, from its pre-sailing customer "no-service" to its onboard experience. Read Less
Sail Date October 2019
I went on this cruise with my boyfriend and his family. Staff were great, and overall very attentive. The food was generally not good. The best food was at the buffet. While staff at the restaurants were very accommodating, the food did ... Read More
I went on this cruise with my boyfriend and his family. Staff were great, and overall very attentive. The food was generally not good. The best food was at the buffet. While staff at the restaurants were very accommodating, the food did not live up to our expectations for being on a "luxury" cruise. Service at the restaurants that required an upcharge was mediocre at best. Staterooms were modern and very clean. The shows that we went to see (Six and Jersey Boys) were both excellent. The observation lounge and promenade were great places. The shore excursions were well-organized and a lot of fun, although our last excursion to Cabo was time limited because it was turning into an "at sea" day. I would definitely do an NCL cruise again, but with more realistic expectations. Not sure if it was really worth the money that I paid. Overall, it was definitely a positive experience. Read Less
Sail Date October 2019
The ship is huge!! With the exception of a few bright spots, it was very impersonal. I might go again, but my expectations will be much lower!! The shows were amazing! Jersey Boys and Six were really great productions and very worthy ... Read More
The ship is huge!! With the exception of a few bright spots, it was very impersonal. I might go again, but my expectations will be much lower!! The shows were amazing! Jersey Boys and Six were really great productions and very worthy of our time. Comedy shows were okay. There were two comedians that were fabulous, unfortunately, one was so poor, the quality of the show suffered. (Felt like this person was simply winging it.) There were few other activities offered onboard. Unless you want to pay extra for laser tag or car racing or participate in pool based contests (best legs??). The one great option was wine tasting. "Free at Sea". Very poor!!! There is no free lunch is the lesson here. We turned down the drink package. Because, we would have needed to drink 4+ drinks per person per day. That is the amount of tips/gratuity we would have paid for taking the free package. We took the free Internet and then upgraded for unlimited which was wise. Occasionally, the service was overtaxed, but in general, it was adequate. Free airfare and transfers. Please don't!! We disembarked by 9:30 AM and had flights scheduled by NCL after 9:30 PM. The transfers were run by some absolute amateurs dressed in NCL garb. After being part of a silly crowd of chaos, we decided to take an uber to the port. We accepted the free service charges (bright spot) and also took the free 3 specialty restaurants. Restaurants. Cagney's Steak House was absolutely wonderful. The food was excellent and so was the service. For the other two specialty restaurants, we chose Italian and the seafood restaurants. The food was just okay in these two. It would have been better to attend Cagney's for three nights. If we had to pay the exorbitant fees for the specialty restaurants, we would have been very upset. It used to be that there was a $20 cover charge, but now these are a la cart, and our bill would have easily been $50 or more per person. The Garden Cafe (buffet) was as expected, just okay food; the Manhattan Room, a "free" restaurant, had decent food--we had excellent service two of our three meals, with the third meal's service being deplorable! Our room steward was adequate. Not one single towel animal :-( No turn down service. Our balcony room was fine and comfortable. Very limited space of course, but as expected. The ship is huge. Elevators were problematic and insufficient when events concluded and during excursion returns. Some people would try to shove in when the elevators were full. It was disturbing. We booked only one excursion (choosing private options at PV and Mazatlan). We had tickets to gather at the Manhattan Room. In the same method as the transfer from the airport, it was chaotic. PLEASE NCL--you don't know how to gather and move large groups of people?? We arrived 5 minutes before the meeting time and people were already lined up and being moved. No one knew where to line up or which groups were being called. We purchased spa passes for the week. We enjoyed what the spa had to offer. However, fellow passengers behaved badly and there was no support from the spa staff. Specifically the heated mosaic chairs, which are very limited, are not to be reserved. Yet, people drop their belongings to save these chairs while they are using other features. I asked staff and they said I could move their stuff, but why isn't it posted? Why doesn't the staff move those items to keep the chairs available? Ports: We used FlavorTeller Food Tours in Mazatlan, which was absolutely wonderful!! This private tour was booked online and the owner/guide was amazing. Maaike took great care of us, shared the culture and flavors of the area and served to translate. In Puerto Vallarta, we books ToursByLocals and chose Cervando--he was polite, kind, and very knowledgeable about PV. We had a great personalized day in an air conditioned van. In Cabo San Lucas, we took the ship's excursion to the Los Arcos. We were supposed to hear a Cousteau recording about the local sea life, however, the speakers were inadequate and when we got to the attraction, there were so many other ships, our views were obstructed. Afterwards, we walked to "The Office" and had a great lunch at a table on the beach. Next time, I'd forego the ship's excursion and just go hang out at the beach as the water was warm and beautiful! Read Less
Sail Date October 2019
I enjoyed certain aspects of the boat but I will definitely say that people should understand that the boat is huge and there are a ton of people going on vacation with you. Almost everywhere you go there will be a crowd. The service at ... Read More
I enjoyed certain aspects of the boat but I will definitely say that people should understand that the boat is huge and there are a ton of people going on vacation with you. Almost everywhere you go there will be a crowd. The service at the specialty restaurants was probably my favorite experience. Other smaller eateries and smaller areas were way too crowded. I would recommend taking one of Norwegians smaller ships if you want that personalized feel. Me and my wife’s room was barely cleaned. Never came back to the room with the towel animals or anything. The staff seemed worn down and tired a day into the cruise. Some of the cameras on board don’t work. We went to the race track and had an amazing time just to find out that the camera system didn’t work so we wouldn’t be getting any footage of a great moment we had on the ship. Also if you get sea sick be prepared for the journey back to port. The captain does not take his time and tons of people were sea sick and vomiting everywhere. Read Less
Sail Date October 2019
Im a cruise lover... been on about 8 cruises and this is my second time on NCL.. last NCL before this one was in 2016 and I could really really really see feel and taste their departure from elegance and comfort to mediocrity... Crowded ... Read More
Im a cruise lover... been on about 8 cruises and this is my second time on NCL.. last NCL before this one was in 2016 and I could really really really see feel and taste their departure from elegance and comfort to mediocrity... Crowded as all heck!! They had the 3rd and 4th passenger sail free promotion going on and it absolutely packed that ship to the brim. Every show sold out by day two, every restaurant sold out by day three.. nowhere to just chill. The kids club was 20-30 min just to check in and then another 20-30 min to check kids out. It felt like being at the local shopping mall December 23rd the entire week.. everywhere. Every place. To get a drink was 10 min at any bar minimum. And the worst part was the crew.. they all had this sense of exhaustion on them. What a shame. I will never sail NCL again. So much different than 2016. Read Less
Sail Date October 2019
The ship is beautiful the rooms are beautiful. Our state room steward took great care of us. Embarkation was ridiculous we were supposed to be there at 9:30 and couldn’t board the ship until 12:30 very antiquated. The three main ... Read More
The ship is beautiful the rooms are beautiful. Our state room steward took great care of us. Embarkation was ridiculous we were supposed to be there at 9:30 and couldn’t board the ship until 12:30 very antiquated. The three main dining room‘s left a lot to be desired. The service was horrible and the food was not so great. One night we waited so long we got up and left before our food was delivered. We found it easier to get up and go to the nearest bar to get our drinks before we were served in the dining rooms. This was not only happening to us but others around us. We observed other people getting angry with the white stuff and getting up and leaving. The buffet has a lot of choices but the quality of food is not very good it just doesn’t taste very good. This is my 25th cruise and I expect more from Norwegian. Especially with this being a new ship my expectations were higher. Read Less
Sail Date October 2019
My younger son turns 13 in October 2019 and wanted to go to the Splash Academy one last time before he is "too old" as his birthday gift. So, we booked this cruise when we were on NCL Escape in November 2018. Again, we learned ... Read More
My younger son turns 13 in October 2019 and wanted to go to the Splash Academy one last time before he is "too old" as his birthday gift. So, we booked this cruise when we were on NCL Escape in November 2018. Again, we learned from the same mistake, never booked our cruise too early as NCL will drop their price dramatically as they cannot sell their rooms during the regular periods of the year. However, we still love the NCL shows although there are lesser and lesser available. The crew members are still hardworking and most of them are very good! We still love them! Drinks are still good and NCL is still kids friendly! Overall, as a regular NCL cruiser, I am disappointed with NCL on their arrangments on the food they served. They only serve Lobster at the Ocean Blue and Caney's now, and they are not as good as other ships. The crab cakes at Q were too salty, so did the scallops at the Teppys. The lunch's menu at the two "sit-down" restaurants have not been changed during the entire 7-day-cruise. The only good thing is "The Local" still serves good Burgers, but the chefs could not hold the qualities of the wings that they served. My wife and I are both agreed that it is time for us to start sailing with other cruise lines and stat building our membership-tier.​ Read Less
Sail Date October 2019
We chose this cruise for our sisters cruise because the port and sail date fit our needs. Ship was beautiful and large. Embarkation was easy and fast, onboard by 11:15am. Disembarkation was equally easy. Some of the staff were cranky ... Read More
We chose this cruise for our sisters cruise because the port and sail date fit our needs. Ship was beautiful and large. Embarkation was easy and fast, onboard by 11:15am. Disembarkation was equally easy. Some of the staff were cranky and seemed tired. Elevators were over crowded but it was a good excuse to take the stairs for extra calories burned. Specialty restaurants were very good but buffet was choppy. Public bathrooms in the area of the pool could be cleaner. Singers onboard were the best I’ve seen. Really liked Susan and Siglo. Views and atmosphere from the observation lounge were lovely. This is the first time taking a different cruise line other than celebrity in many years, and would have to say even though I had a great cruise celebrity is still my choice. This ship is for passengers with children for sure, celebrity is for people that would really like to avoid tons of kids. Read Less
Sail Date April 2019
This was my first time traveling on NCL, NOT my first time cruising though. I take at least one cruise a year. I was excited about trying NCL but was let down. I expected more from all the great reviews that raved about the fine dining-I ... Read More
This was my first time traveling on NCL, NOT my first time cruising though. I take at least one cruise a year. I was excited about trying NCL but was let down. I expected more from all the great reviews that raved about the fine dining-I did participate in the specialty dining program and went to almost all of the special dinning restaurants on board but didn’t feel that most were worth the extra money. I did like the steak house, but honestly the rest of the speciality dinning were unworthy( I don’t know about the Temperura restaurants though as we booked a few months before and couldn’t get in) Cruising used to be all inclusive and now cruise lines are nickel and dime us- I get it and don’t mind paying a little extra for better service, but I expect better service and food if I have to pay extra. Our cabin steward was not that helpful and I cannot help but think he was just trying to get out of work. (We are not customers who need a lot of attention just ice every so often - never asked for towels or sheet changing and we always cleaned up our own rooms) and always pre-pay our gratuity-maybe that is why he didn’t work hard....)that being said I did enjoy myself. I just wouldn’t go on another NCL cruise again- unless you book early- you cannot get into shows, or some restaurants. I guess if you are able to pay the extra fee for Heaven (or book early enough to get a room there) then maybe you can bypass the bad cabin stewards and get to eat on the Heaven restaurants instead- but seriously if you are gonna pay that much extra money- go on a different cruise line. And BTW the cabins are so much smaller than all of the other cruise lines I have been on- and we always book balcony or better. Read Less
Sail Date April 2019
This was our second trip on the Bliss and I would have to say I was incredibly disappointed. We did the Mexican Riviera from LAX. Getting on the ship was a nightmare. We had to wait over two hours in line to get onboard and it was beyond ... Read More
This was our second trip on the Bliss and I would have to say I was incredibly disappointed. We did the Mexican Riviera from LAX. Getting on the ship was a nightmare. We had to wait over two hours in line to get onboard and it was beyond unorganized. We had a Jr. Suite and it was what we expected, large bathroom and decent space. Our cabin Stewart was less than stellar. We ask for extra towels and he was less than accommodating, but finally gave in. We travel our own shower head and left the ships one under the sink, only to find it went missing. The first day our room did not get made up until 4:00 pm. The second to last day we found our frige locked and our pool towels missing. Our room was cleaned, but barely. The bar staff was crazy amazing (except in the Casino, those guys should not be in the people business, all of them acted like they hated their job). Food was good, but definitely nothing to shout about (except for the pay for Cagney’s and Los Lobos). I was most disappointed by the windows where food was not available (except for the Local, which we were told was dine in only). Why couldn’t there be light snacks available 24 hours a day in the observation deck? Not full meals, just chips and salsa and light desserts? Ports were ok. I could skip Mazatlon and Puerto Vallarta, but Cabo was worth the trip. Would I recommend this...probably not. The Bliss was Blissful in Alaska but lost is luster for Mexico. NCL you need to up your game.... Read Less
Sail Date April 2019
We chose this cruise because it was a bit last minute for spring break and we could drive to the port as flights were hard to get. Embarkation was a bit rough. We got to the port around 11am and it wasn't too crowded yet. When we ... Read More
We chose this cruise because it was a bit last minute for spring break and we could drive to the port as flights were hard to get. Embarkation was a bit rough. We got to the port around 11am and it wasn't too crowded yet. When we went up to check in, 3 of the 4 ladies were on their first day on the job. None of them knew how to use the computer (we asked and their "training" was watching a 2-hour video prior to checking people in). It took a long time and the 4th agent was trying to help. When boarding started, they scanned my key card and it had my husband's picture on it. They moved me to another line and it took about 20 minutes to get that fixed before we could board. By the time they fixed it, there was a long line of people behind me that had a similar issue. Clearly more hands on training is needed! We had a mid-ship balcony room on the 13th floor. The rooms and hallways were very narrow, it was hard to pass someone walking the other way down the hallways. The bed is very close to the closet and the front wall so it's difficult getting dressed and moving around the room with another person in the room. I did know that before booking the room so I can't complain. The balcony was very small - it would have been nice to have 3 chairs out there since there were 3 of us in the room. The dining was fine. We didn't have a dining package so most of our meals were in the main dining room, or Taste/Savory. Service was pretty good at Taste/Savory, a little slower in the MDR. The food was good for such a large venue. There was a nice variety and always something we liked there. We did go to Q and it was good, but I don't think worth the price of $81 for the 3 of us. We also liked the Local for lunch. My 13-year old loves the putt putt golf and the logistics of that were nothing short of a total disaster. You get your clubs at the go kart line. The entrance stairs to the putt putt course is about 20 feet away. BUT they had it roped off as a staging area for the go karts. SO, you were supposed to walk to the other side of the ship, go down a flight, walk through the Spice area (which says nobody under 18 allowed), the walk back to the stairs which takes you to the area where you started but on the other side of the ropes, then go up the stairs to the course. And since that's nearly impossible to figure out and way to far to walk to get about 50 feet from the exit to the entrance of the course, everyone just walked across the course (on the green, while people are playing) to get back to the starting line. And if that wasn't bad enough, the course is the best place to stand and watch the go karts so there was always a crowd standing on the 5th green to watch their kids race. I really wish the manager in charge of that would try to play a few rounds while there are passengers on the ship to see how entirely ridiculous their setup is for the rest of us. We did the laser tag and go karts once. Fun but it was expensive and it wasn't worth doing again. I wish there were more activities for kids that didn't cost extra. The arcade set us back quite a bit of $$ as well. The pools were good. We all used the slides and had fun. We were able to find lounge chairs though not always in the best location. We loved the observation lounge to play games and hang out when we were done with the sun or it was too windy/cool to hang outside. We went to the comedy show and Jersey Boys, both were great. I would have liked to go see the other comedian but it was booked up. We tried to get in to the escape room but it was also booked up so we didn't make it into that either. The crew were all friendly and helpful. We didn't experience any of the bad attitudes that other reviewers mentioned. Overall it was a fine cruise. But honestly with only 3 ports and entertainment all booked up, we got a little bored towards the end of the trip. Read Less
Sail Date April 2019
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We ... Read More
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We thought embarkation went smoothly, we were in boarding group 1. I will say from a technology standpoint, they seem to be behind the times. We thought the ship was beautiful, but way over crowded. They had a lot of events in the main atrium which opens up to one deck above. It was soooo crowded they had folding chairs for the overflow...seemed very cheap and not comfortable at all. Also, it was so loud you couldn't hear yourself think. Another observation is the hallways are so narrow due to having single cabins in the middle of the ship. This made walking down the halls a struggle due to cleaning carts, not to mention if you came up on a large person or wheelchair, you literally are stuck. We purchased the specialty dining package for each night. We do this on each cruise and do so because of the attention to detail and awesome food. Goodness, what a disappointment. The worst was La Cucina. We were not even acknowledged when seated, didn't receive bread and had to basically beg for refills. We both ordered filet with one being medium and the other medium well. They were both burned to a crisp.....and we had to ask them for a knives. The time between servings was also 45 minutes. We tried Teppanyaki (best of all), Los Lobos (below average food and slow service), Cagneys (fair) service was slow. We ended up cancelling all reservations for the remainder of the week. We received better service in Margaritaville, Food Republic and MDR. If not for these last three....dining would have been a total fail. The service and food in these last three were awesome and saved the day. Shore excursions were a hit or miss. We did Dolphin Trainer for a Day in Puerto Vallarta and it was a hit. I give it a 10 out of a 10. We did city boat tour in Cabo. It was awful. By the time we arrived (herded like cattle) we were placed with another excursion group (obviously same thing but called something different) and there were no seats together left on the boat. Really? You are going to put us on a boat for a tour with no seating left? We got of the boat. This was a huge disappointment. The entertainment was mostly good. We went to the comedians, Havana, Beetles show and Jersey Boys. We just wish there were other options. We don't mind the Broadway type shows, but love how Royal Caribbean keeps it interesting. They will do one production show but then the other night you could get a circus soleil type show. We got bored. The ship was sold out....kids everywhere that were unsupervised. This got old real fast. Also, our neighbor kept smoking on their balcony. I tried calling guest services multiple times, forget it, they won't ever answer. If you go down to the service desk, get ready to stand 50 plus deep in line. Another observation both my husband and myself noticed, what is wrong with most of the crew? They seem so unhappy and do not go out of their way. Our service was not terrible, but nothing awesome like other cruises we have been on. We chose to have a good time despite the things that bothered us, but will likely never cruise NCL again. When you spend more money and get so much less.....its a no brainer. Read Less
Sail Date April 2019
We chose this cruise as we were loyal Norwegian cruisers and wanted to try their newest and largest ship. Things were not good right from the beginning. It took 4 hours to get on board. We were supposed to have pre boarding with our ... Read More
We chose this cruise as we were loyal Norwegian cruisers and wanted to try their newest and largest ship. Things were not good right from the beginning. It took 4 hours to get on board. We were supposed to have pre boarding with our latitude points but that never happened. My wife has allergy needs that have always been taken care of on past cruises superbly but not this time. One person said it was alright to eat something and another said it wasn’t. This went on for the entire cruise. Buffet was closed at 3: o’clock so when we arrived back from shore excursions there was no lunch there. On other cruises if they were setting up for dinner at least one section was open for lunch. There was no hot dogs or hamburgers available on the pool deck as in other cruises. Our dinner in the specialty restaurant Cagney’s which we Love was a joke. The waiter barely understand what we were saying and never asked if we wanted a drink, didn’t bring bread and when our steaks came there was no sides. We might as well have been at McDonalds!! The observation lounge on the Bliss is beautiful. We spent lots of time there. Our conclusion is try smaller ships like Spirit or even Breakaway. Read Less
Sail Date April 2019
As soon as you can, make reservations for any of the shows or acts you want to see. We were not aware of this, and when we went to make reservations on the first day, everything was booked. I'm sure the are several people that ... Read More
As soon as you can, make reservations for any of the shows or acts you want to see. We were not aware of this, and when we went to make reservations on the first day, everything was booked. I'm sure the are several people that made multiple reservations, either to see the show's multiple times, or in case they couldn't make a time, they had a backup. This is why they have stand by lines, but that's not always a guarantee. Reservations also go for the boat tenders at Cabo, laser tag and go carts. We did the tandem go carts, since our youngest couldn't drive. Not sure what was up with our car, but it was slow. Not like the single cars that were zooming around the track. The cars were driven by crew, seemed to go a lot faster than normal. Getting on the ship was a horrendous mess. We were about middle of entry through processing, but since they have 98% of the cabins in 1 line, we were about last to board. My kids had not eaten, and by the time we got on, everything was shutdown for the emergency briefing. We sat in the terminal for over 2 hours. We went during Easter, and there was an Easter scavenger hunt of sorts, that ended with pictures with the Easter bunny. I noticed that one of the managers was ushering a few guests top the head of the line, to visit the Easter bunny. After waiting 20-30 minutes, I was near the head of the line, and it happened again. I heard another guest ask why they went ahead of them, and the manager replied they have dinner reservations they need to get to. Ridiculous. She did this numerous times for multiple guests. So wrong. Wait your turn like everyone else, be late to your dinner. Why make us wait. I also noticed that a majority of the staff did not appear to enjoy working on the ship. Almost like they were being held captive. I would observe them when they didn't think anyone was, and several appeared to be annoyed by the guests, at least in my opinion. Except the bar tenders. They did a fantastic job, and were continuously busiest crew on the ship. We had 1 child in Splash, 6-9, and on several occasions, my wife and I were not able to leave him at the child care, due to the fact that they were at capacity. We weren't the only ones, the was typically a line for drop off, and we were all waiting for availability. Just ridiculous. Read Less
Sail Date April 2019
We chose this cruise as we were booking last minute out of LA and had to cruise this week only. The ship, although practically brand new broke down for a few hours in Mazatlan, then after leaving Cabo the next day the smoke stack spit out ... Read More
We chose this cruise as we were booking last minute out of LA and had to cruise this week only. The ship, although practically brand new broke down for a few hours in Mazatlan, then after leaving Cabo the next day the smoke stack spit out tar all over everyone on the back bar deck. The food options were in my opinion below par, I chock this up to having 5000 on one boat. The main dining rooms did not have a single item that was both gluten free and pescatarian - nothing. So we were left thinking we could try specialty restaurant.... but by the time we got on the cruise every restaurant was booked solid the entire week. So we spent $3k to eat buffet food for a week, which was a major let down as we usually cruise celebrity and are accustomed to being pampered for $3k. Also bottled water is not included in a premium beverage package, and when you order you need to specify that you don’t want well liquor or they will just pour your drink as cheap as they can. Also - they don’t use toothpicks or anything for limes so you are forced to dig the line out of your drink with your fingers if you want to squeeze the juice in your drink. The bed was rock hard but we had 2 extra comforters in our room that we used for padding. Also the WiFi is a joke, don’t bother. And to top it off we ended up next some crew members on the beach in Cabo and they had a meltdown that the resort gave us 2 chairs that they had “reserved”, It like it mattered because we only had 3 hours in Cabo, hardly a port stop. My advice, if you have any sort of special diet needs or don’t have kids, avoid Norwegian. Read Less
Sail Date April 2019
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I ... Read More
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I usually accommodate myself. However, on my last cruise I experienced a different community. It wasn’t the fellow cruisers but the actual cruise line that reduced my ability to have fun. I have been home now for 3 days and I thought long and hard about writing this letter. First the compliments which will take up more space than the complaint. Most of your staff were excellent at their jobs, and those who were very new to their jobs can be excused as poor English speakers which led to few interesting misunderstandings which were humorous and easily resolved. Mihael who was my first maître d’ was very kind and sincerely supportive. His commitment to customer service is exceptional and sincere. When we are remembered, we feel valuable, it was very kind. When I dined at Taste he was so kind and helpful. Our room steward, James was very responsive, and great at his job, we a party of 3 adored him, were grateful for his help and kindness, not to mention his towel folding ability was greatly appreciated. The food was great, some of the best that I ever ate. I loved dining in the Manhattan Room, the broths Pho in the Garden Buffet was amazing and lifesaving to both my cabin mate and I. My friend spent a ton of time at the smoker’s area on Deck 17 and had a blast with all the wonderful people she met there. I was very fond of deck areas on 7 that were outside and so comfortable, I found many folks there who like my friends and I enjoyed being out of the harsh sun. We saw everything we wanted to and marveled at the wonders of nature that we experienced. Whales, flying fish and the west coast equivalent of the end of the continent. My ADA stateroom was clean and welcoming. When we began to plan this trip, we were unaware that our cruise began on the day of the show we had waited for 2 years to see, would premier on the first day of our cruise. We were VERY concerned about what we should do, and my internet package which was suggested by one of your call center employees allowed me to watch Game of Thrones, which was an event that my cruise mates were so excited to share. Thanks to that person for making our day. I wish I had written his name down as it was soo special to be able to do that. Attention to hand sanitizing was vigilant and I appreciated the staff assigned to those stations. A couple of my cruise-mates I and have worked in many theatres and we were not very impressed with Havana, as it was a confusing storyline. However, it was well sung, danced and the acting was pretty good. That said, Jersey Boys was a treat to the senses. The singing was great! Despite the noise from below our feet as the show was in its first half hour, and the rolling of the ship, the cast did not miss a beat or step. The lighting was unexpected, and I would like to extend my appreciation for the cast and crew. They transitioned from one effect to costume changes to moving of set pieces in a non-obtrusive manner which is appreciated by those of us who have worked for many many years in this field. One of our party is a Drama teacher and I am a retired stage manager, who is married to a lighting designer. In other words, we know a good show when we see one and we saw a great show on this cruise. The ship is beautiful, huge and well designed. huge It could use better signage, maps and directions as it’s a huge ship and mid ship is hard to find. Now for what was not great, no, not great at all. I was very uncomfortable navigating the halls with your room service carts. I rented the smallest of scooters and still got stuck nearly every day in the halls due to them taking up all the hall space that would allow walking and those of us requiring mobility assistance needed to proceed. Your staff seemed inconvenienced by my NEED to have them position the cart so that not only I but others could navigate to our staterooms from the common areas. A suggestion: can the staff move the carts into the alcoves of the rooms that they are cleaning? Could they somehow be more aware of their blocking the hallways which is dangerous for us. As the rooms they are cleaning are usually empty, this seems like an easy fix for those of us with strollers or other mobility assistance devices required to have the same experience as those who can walk. People are very helpful, but they are not always. Those who can walk are sometimes unaware that they should be more aware of those who cannot walk. I saw parents bring this to their children’s attention, but not for days did it register. I pay to be able to travel without discrimination and the lack of any way to get to my stateroom due to the elevators being crammed full of people who could walk, was really frustrating and off putting since it was easily corrected. This brings me to another complaint. When we who require an elevator to navigate from our staterooms to any place on the ship, we have to wait because there is no room for us in the elevators, We wait and wait for nearly 20 minutes as I did my first day, it seems obvious to me that at those peak hours you reserve a family/mobility assistance elevator for us? That way people like me would not look into an elevator full of people who are clueless and do not even appear to notice that they could use the steps instead of monopolizing the only way we with mobility issues would be able to get to where we need to go, this was true at the muster and every day there was a shore excursion, and again at debarkation. Signage, like busses have reminding people that they can/should give others a chance. This usually applies to those traveling with children, disabilities and others with special needs. To throw us into the general population to fend for ourselves is not a way to assist us with obtaining our needs. Additionally, please provide the ingredients on the menus, like agave instead of honey. I am allergic to agave and when I ate at Margaritaville, I had a salad that had agave instead of honey. I did not put this food allergy down as with my shellfish allergy manage it myself. However, I was sick for 2 days and very uncomfortable and felt terrible. I will never not list that again, however, remember, until this trip and my meal at Margaritaville did I need to even mention it. No restaurant, café, nothing before this instance. And finally, I was called twice from 8:00 am to 8:05 am to ensure that I come to guest services to collect a nonrefundable deposit. Since I was returning my scooter to the same place it was in my plans anyway. When I got there I got into an expected line. I waited while the staff took care of each one of the guests who proceeded me in a very efficient and what appeared to be a very respectful manner. When it came to me, I was asked to wait as the person answered a call, then he went to another guest at a location where they were seated. He then went behind the desk, remember I have now waited in my mobility scooter, while he cared for no less than 3 guests ahead of me while I was seated first in line. As I have mentioned, I waited a lot on this trip and at the end of it demanding that I wait while others were receiving respectful treatment was truly above my patience level. I yelled and pointed at the very rude gentlemen, who sent over a really nice Asian woman, who apologized for my dissatisfaction with my treatment, to which I told her, I appreciated her gracious apology, but it did not excuse the rude behavior that her predecessor had assaulted me with. You see when it has been clear that the only thing about you, that mattered to NCL was the money I spent. My comfort was never a priority, that is a really a bad thing to say about a cruise, isn’t it? As you may be able to tell, I enjoyed this as much as I could, but in the face of rude and disinterested staff, which by the way, this is my 5th cruise but my first and probably last on NCL. You see there was cruise to Greece presentation that my cruise mate and I had always wanted to take, which because of my rude treatment we both decided that we would look elsewhere, I was also interested in purchasing a trip for my sister to Hawaii as a retirement present. One person is responsible for those choices otherwise I would be booked for at least two more cruises for at least 6 more people. This is a very unfortunate choice that I feel I MUST make for my own safety, and the enjoyment of my companions. Please consider that I am aware of the difficulty of managing everyone’s good time and how hard that work can be. However, it was a costly trip, I was denied upgrades because of my mobility disability and the above difficulties made this a very painful experience both emotionally and physically. Getting stuck in the hallway was scary. This was a treat for myself and my friends of over 40 years. They helped me tons. They were not supposed to have to. They are both nearly 70 and they were moving carts out of the way, not your staff, whom were oblivious to what they caused in the hallways and when they were asked for help, they were as I said with few exceptions notably inconvenienced. Getting on board was very efficient both I and my travelling companions were so impressed by your staff and their understanding of the mobility challenged and the same was true once I got a wheelchair and was off on the debarkation adventure. I was so secure in the gentleman who helped me to get off the ship and to the bench before I caught the cab. I found so many comfortable places to rest play and eat. I needed the rest, as did my companions and we all enjoyed the Observation Lounge and the side decks around 7 and 8 which had the perfect shade and temperature for us elder travelers. When I tried to contact the special assistance coordinator, all I got was a form letter, twice. Weather was great, travel to and from was great, only the items listed above were reasons to mention anything other than my appreciation, that said there should be nothing. I was appalled that a person in a walker was left to fend for herself at the dock in Puerta Vallarta. Equally appalling was the fact that this was witnessed by several cruisers and let’s face it the woman using the walker was the most responsible in her party as she was at the dock. Hoping for rescue only to see her chance sail away. NCL is not completely responsible and did everything to warn those who went ashore that they were to keep to ship time, and it was clear that these people were not able to adhere to the rules, nor keep time, it was still horrible to see an elder left at the dock. My culture says that we never leave our elders out. I understand that this is unique. ¬¬¬ Please understand that it is solely my poor treatment at checkout that cost you two cruises, and about 6-10 thousand dollars Thank you for a good time as far as it went. I wish I didn’t have to bring your attention to the details above, but they were glaring to me and deserved comment. I will attempt ¬¬to warn others about the possibilities they may face at the guest services check out desk and, in the hallways, as well as the elevators. To be treated as a lesser species by the very people who are benefiting from my spending, is harsh treatment to say the least. Read Less
Sail Date April 2019
We chose this ship because it was new and leaving from Vancouver Canada, where we live. It is a beautiful ship brand new, this was great. We had a balcony which we enjoyed very much, we were on the same deck as the observation lounge ... Read More
We chose this ship because it was new and leaving from Vancouver Canada, where we live. It is a beautiful ship brand new, this was great. We had a balcony which we enjoyed very much, we were on the same deck as the observation lounge also very handy. Everything was going okay for us except for one thing. I had some ship board credit to spend, I saw nothing to buy in the shops so I thought why not inquire if I could use in the Casino. I love trying my luck. I went to the cashier cage and asked it that was possible, she asked to see my card her boss was standing right behind her, she checked and put my card into her computer, her reply to me was yes you can. I therefore played on the slots. When we left the boat in the morning my husband got a copy of our ship board account. Everything was correct "then", but when we got home we noticed another charge was put on our Master Card account an extra $100.00, when we inquired with guest services corporate office, we were told that because that "$100.00" was a non refundable ship board credit it could not be used in the casino., Wow! The cashier never informed us that there is a difference in what sbc you can use in the casino. In fact if you check their web site they even advertise sbc can be used for casino play, again no mention it can't be as they describe it " non refundable sbc". What really hurts is on my statement from the cruise line, it now shows I left behind unused $100.00 sbc, again Wow!! The entertainment was good, the Beattle show as fantastic. The buffet was not good , the meat they carved was fatty and cold. Breakfast in the dinning rooms were good, but get there early to avoid line ups. Breakfast room service has a service charge. The boat is bright and very cheery and brand new which was great! Read Less
Sail Date October 2018
We were a family including 1 Grandma, 2 daughters, 1 cousin, 1 grandson in 3 balcony rooms, celebrating a 50th Birthday in addition to Halloween. Overall, it was an OK cruise, but we have had much better on the previous 4 NCL ships (Dream, ... Read More
We were a family including 1 Grandma, 2 daughters, 1 cousin, 1 grandson in 3 balcony rooms, celebrating a 50th Birthday in addition to Halloween. Overall, it was an OK cruise, but we have had much better on the previous 4 NCL ships (Dream, Getaway, Escape, Spirit). The Bliss, being brand new, was a beautiful ship, with the very large Observation Lounge the best part of the ship, and the race cars next best feature (even at $9.99/ride). Room Steward was pleasant but not spectacular, bartenders were attentive and friendly (except for the blonde European gal in the Atrium), but service was severely lacking in all restaurants (fee + included) except for Riza & Denise the first night in Taste. Having a number of large groups on board this sailing, there were a few times I was unable to get into a venue due to ‘closed for private event’ sign posted. The adult pool and the shenanigans like boobs popping out during ‘adult games’ were easily seen by the kids on the second story of the kids splash area & slides. That in addition to the language and hollering during the adult games was entirely inappropriate for little ones. I continue to be amazed that no separate area for a kids pool is a standard feature on NCL ships, especially newer ones, save for the awesome Spirit which got the kids pool & its location spot-on. We had a terrible birthday dinner at Cagney’s, overcooked steak for everyone, a terrible Le Bistro dinner (food), and a great, entertaining dinner at Teppanyaki. Games in the Atrium were fun, cruise director and asst cruise director were a lot of fun. Kiddo (11 yo) loved the kid’s club as usual, made a lot of friends and took advantage of the race track 4 times, all on-demand bookings without reservations. The silent disco was a blast, it was only offered a few times, but should be a standard nightly offering. Jersey Boys was very good, but about 30 min. too long. Embarkation was a nightmare in San Pedro, clearly some labor issues going on, we waited 2 hours once we got to port, all of it standing. I got sick the last day of the cruise, which lasted another 5 days until I was well enough to go back to work, in office. I can’t say what the bug was, but the symptoms were identical to norovirus and took way longer than any stomach bug I have ever had. I talked to other passengers after cruise who also complained of on-board illness. All the new bells & whistles included, I would still pick a smaller NCL ship next time, or the Getaway, as the next NCL pick. We did all of our own excursions, not using anything sponsored by NCL. Read Less
Sail Date October 2018
We choose this cruise because of The Bliss, being a new ship with all the latest and great stuff. Now Mexico coast was beautiful but we did not have a good time on the excursions, we also got sick from the food and drinks that we were ... Read More
We choose this cruise because of The Bliss, being a new ship with all the latest and great stuff. Now Mexico coast was beautiful but we did not have a good time on the excursions, we also got sick from the food and drinks that we were served in Mexico. This will be my last time going to Mexico just to much harassment to buy stuff and the food and water not so good. Cabo was ok for food and drinks but that was it. The ship was beautiful and very clean, drinks were great and food was ok at the speciality restaurants. The buffet food was not so good, it was always warm or cold and not much taste was very disappointed with the food. Also the wine selections were very bad, cheap $8-10 wine selling at $12 a glass. The better wines you had to buy the whole bottle and 3 times the cost. This was the biggest disappointment on the ship. The entertainment was ok Jersey boys was great, Havana show was not for me, the comedians were good but were in small venues and with 4000 people on board it was hard to get in. They also shut down bars before midnight and that was weird also. Not much else was provided for entertainment so I was also disappointed by that. Two faults with the ship is that everything is toward the center of the boat, so very long wait time for the elevator, also few bathrooms, bathrooms were only at the stairs, why restaurants don't have bathroom is very poor design I think. Also some bathrooms were locked and not used??? Rooms were clean and nice and people working on the Bliss were very nice. I would travel again on Norwegian but not to Mexico. Read Less
Sail Date October 2018
I selected this cruise for a look at the new ship, Bliss, and the warmth of the Mexican Riviera. I got only 1/2 of that promise fulfilled since Hurricane Wila prevented the Bliss from sailing south. So, while I saw the ship, I also saw ... Read More
I selected this cruise for a look at the new ship, Bliss, and the warmth of the Mexican Riviera. I got only 1/2 of that promise fulfilled since Hurricane Wila prevented the Bliss from sailing south. So, while I saw the ship, I also saw San Francisco (I live 50 miles away and it is no big deal...or any deal to me), San Diego where I was stationed in the military, and Ensenada, which a friend called "Tijuana by the Sea". Pluses included: 1) Awesome Observation Lounge on the Bliss. Beautiful, not crowded and affording great views. 2) Thermal suite: Big, lots of heated couches, great therapy pool. 3) Two excellent shows: Havana and Jersey Boys 4) Good embark particularly considering 4,000 passengers 5) Big buffet with good views (but would get crowded) 6) Specialty restaurants were very good to excellent. Cagney's, Q, Le Bistro and Teppanyaki all more than met my expectations 7) Buffet, The Local, Taste/Savor all had good service and good food. Not so good: 1) The theatre, unlike the smaller ships, looks like a cardboard box. The entries are almost nondescript and, while the productions were good, the whole area is without style. 2) "Office building" decor in many places. Lobby not as impressive as other smaller ships (like the Star, Jewel, Pearl or Sun). 3) Gym has lots of equipment, but only two exercise bikes. For which there was some contention but no contention for the myriad stair masters and treadmills. 4) No real promenade. Guests can walk back and forth on deck 7, by the life rafts to dead ends, around deck 8 (the Waterfront) but only by going into and out of the interior of the ship, or around a short loop on Deck 17 while contending with joggers. 5) Closet design in my stateroom (148362) was not good. Impinged at one end so that clothes couldn't really hand there, too close to the couch which blocked easy entry, and with doors that looked like something from IKEA, as did most of the staterooms furnishing. 6) NCL provided disembark was OK until it was marred by a bus that had little luggage capacity because it was storing spare tires for the bus. So we were loaded up and then made to get off and go to another bus. The port does get real crowded with 4,000 people trying to leave at the same time. 7) The Bliss is BIG with lots of decks. Hoofing it from deck 6 (restaurants) to our stateroom on 14 certainly raised my heart rate. But that is the nature of the newer huge ships. Read Less
Sail Date October 2018
I chose this cruiseline because I’ve always been loyal to them & enjoyed their fairly affordable prices. I’ve done the Mexican Riviera itinerary before & it was really fun, so I wanted to go again on their newer ship. The ship ... Read More
I chose this cruiseline because I’ve always been loyal to them & enjoyed their fairly affordable prices. I’ve done the Mexican Riviera itinerary before & it was really fun, so I wanted to go again on their newer ship. The ship is nice, but it does not compare to the Epic, which is still NCL’s best ship. We decided to upgrade this vacation to a Spa suite. The bathrooms in the spa suites almost make it worth it. However, you are on deck 15, and I don’t know what they are doing on deck 16, but it sounded like they were sliding chairs around all night, every night. So maybe avoid deck 15. You do get access to the Manadara Spa, which is nice. The bed is like sleeping on plywood though. It looks comfortable but it’s very hard. They ended up changing our itinerary because of a Category 5 hurricane, so we didn’t go to Mexico until Ensenada on the last day. We rerouted to San Francisco & San Diego. I’m from California and love both of these cities, however, it was a bummer to pay $4,000 just to go back home. I’m not sure how else they could have rerouted us though. Holland America had the same issue, but we heard through the grapevine that each of their passengers received a future cruise credit. NCL did not offer that. Because of the short notice change, there were only a handful of shore excursions altogether (10?) and they were definitely last minute put-togethers (who pays $50 for a hop on/hop off city bus tour??). I feel NCL protected the safety of its people which was great, but they could have offered something to their loyal customers. NCL’s gameshows are getting tiring, they are the same on every ship. The comedy club is a nice addition to their newest mega ships, big book early. It was sold out for the whole week on the first day. Also, book dining early if you have a dining package. Unless you don’t care about eating at 5pm or 9pm every day. The crew for the most part was good, although not as friendly as normal. They were all very happy about the rerouting though, a lot of them wanted to go to Ross. Read Less
Sail Date October 2018
Overall the cruise was great. There were far more enjoyable experiences than negative ones. The rooms are small, but that's to be expected. The ship overall was wonderful. I was disappointed when walking by the smoking section of ... Read More
Overall the cruise was great. There were far more enjoyable experiences than negative ones. The rooms are small, but that's to be expected. The ship overall was wonderful. I was disappointed when walking by the smoking section of the casino to be over powered with the smell. Similarly, there is a humidor room, but when I tried to enjoy a Cuban cigar from one of the ports, the room was filled with cigarette smokers. This ruined the overall ambiance and experience of a humidor room. Entertainment was top notch, we enjoyed teh onboard comedy, havana, jersey boys, and the prohibition happy hour. The ports were solid, my wife and I enjoyed Mazatlan the best. We didn't schedule any excursions with the ship, but when we went a shore, we went on a tour of each city for a fraction of the on board cost. Cabo was the only port to tender, and while the actual tendering was well organized, the ship was unable to give us any sort of tendering schedule. It was purely sign up for a group number and wait for it to be called. This seemed odd and disorganized to us. Generally speaking the food was great, we really enjoyed Teppanyaki, La Cucina and The Q. Margarita Ville was solid as well, and a bit of a hidden secret for breakfast. While everyone is headed to the front of the ship at the Garden Cafe, the aft and Margarita Ville has a bit limited but by all means solid breakfast offering. One of our other favorite odd hour meals was at the Local, mid ship and open 24/7. It was perfect comfort food and everything came out hot and delicious. With that said, a few negative ones stick out, such as the Cagne's Steak House, Taste, Savor, and the Manhattan Room not being able to cook a steak medium rare. While the servers were quick to apologize and offer a new steak, after receiving multiple new steaks over done, gave up. Likewise, most of the bar tenders were clearly over worked, stressed, and other than one special bar tender we met, rude. Finally embarkation and disembarkation were a bit disorganized. At embarkation, there was no signage or instructions provided on what to do. We've sailed out of Seattle, which was far more organized and clearly identified what to do and how to proceed. Disembarkation was a bit better, but again overall just seemed disorganized. Read Less
Sail Date October 2018
Norwegian Bliss Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness & Recreation 4.5 N/A
Family 3.5 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.5 4.0
Value for Money 3.5 N/A

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