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232 Los Angeles to Hawaii Cruise Reviews

We go to The Big Island twice a year and stay on the Kona side. This year we decided to cruise to the Islands rather than fly. It took getting used to not having any internet while we were at sea but we got used to relaxing, learning ... Read More
We go to The Big Island twice a year and stay on the Kona side. This year we decided to cruise to the Islands rather than fly. It took getting used to not having any internet while we were at sea but we got used to relaxing, learning about art, learning about the islands from presentations from a naturalist, laughing with comedian Steve Caouette and meeting new people. Our first stop in Hilo. we enjoyed the Land of Fire and Ice excursion but made the mistake of eating at a food truck during our break for a quick lunch. My husband got horrible food poisoning that reared it's ugly head that evening. Our room steward told me to report it to the medical staff immediately so they could help him. BIG MISTAKE!! The put my husband in quarantine in our room! So we were unable to make our pre-paid planned excursion to Pearl Harbor & Mighty Mo and the following day's excursion on Maui. If I had just packed Imodium, we could have treated his food poisoning on our own and not involved the ship's medical staff!! We are new to cruising so we didn't know the complications of notifying the medical staff of such a treatable illness. LESSON LEARNED. At least Princess refunded our cost of excursions and paid for a lovely dinner at The Crown Grille for my husband and I for our inconveniences. We still enjoyed this cruise immensely. We would much rather stop on the Kona side of the Big Island but liked all of the other stops and felt the amount of time spent at each island was a good amount of time. I think we will try booking our own day trips rather than use Princess's excursions now that we know there are options. Princess handles the embarkation and disembarkation very organized and it works very well as long as the passengers pay attention to the directions given. Our room steward left a print out with instructions of how to proceed on the the day of disembarkation that made it all so easy. We were amazed there were still people who didn't know what to do! There were luggage porters available when we got our luggage making it easier to get our luggage to our car in the terminal. Everyone on board the Princess Cruises from the first person at our embarkation to the activities director, to our room steward to the person at disembarkation were friendly and so very helpful. It was a very cheery atmosphere. We couldn't help but have a great time! We are learning the tips about how to enjoy our cruises. This was our second cruise with Princess and just heard about CruiseCritic. Everything else on the cruise was great. We met some lovely people. We really enjoyed leaving out of Los Angeles since we live in Long Beach, CA. We will definitely cruise with Princess to the Hawaiian Islands and also hope to try a cruise to the Panama Canal! Read Less
Sail Date November 2019
The Star Princess is showing the age that she has. Overall, she is still in good shape. But the Crew! They are what made the trip. The Asst. Cruise Directors Molly, Dan, Roxy, and Oz were the best. Always with a smile and a funny quip to ... Read More
The Star Princess is showing the age that she has. Overall, she is still in good shape. But the Crew! They are what made the trip. The Asst. Cruise Directors Molly, Dan, Roxy, and Oz were the best. Always with a smile and a funny quip to start your day or night off. Funny, Funny games always. Our two servers, Benny and Mario, were always there to help us get whatever we wanted and when we wanted it. Great with the suggestions when we were not sure of the food that we wanted to try. In the photo gallery, the trio of Marita, Illia and Patrick were very understanding of what we wanted in our pictures. The light was always right and the poses prefect. We had a Renewal of Vows for our 25th and the pictures were wonderful. The Officer Andrew that organized our Renewal of Vows was great. He looked after everything that we needed and could not apologized to us enough times. It wasn't even his fault. The Captain did not speak loud enough for my wife to hear and could not repeat after him as requested. As such, it ruined the video of our R of V. He made sure that we received everything that we were supposed to and even threw in some extras as for a sorry. The last one would be Milos, out Crown Grill waiter. He made the already great meal at the Crown Grill better. Milos was smart, witty and always taking care of us. My wife wanted to adopt him. It was a great, great trip and we could have not asked for a better trip. Read Less
Sail Date November 2019
The ship remains very nice. We took the Celebrity Eclipse on its initial trans-Atlantic cruise from England to Florida in 2010. The life boat drill was awful. We were crammed into the photo studio and forced to watch a LONG cheesy ... Read More
The ship remains very nice. We took the Celebrity Eclipse on its initial trans-Atlantic cruise from England to Florida in 2010. The life boat drill was awful. We were crammed into the photo studio and forced to watch a LONG cheesy video that we could not see or hear. The main evening dining was so-so. There were 3 nights I could not eat my meal. Pork chop was so tough I could not cut. Pork loin was pink (I don't eat anything not well done, especially pork), and my Beef Wellington was like shoe leather. Other nights were o.k. The waiters were great as usual, but they seemed overworked, and it took forever to order and get our meals. The buffet on deck 14 was excellent. Lots of good choices, including pizza, Indian, Asian, Mexican, Mixed Grill, Salad, and Chef's Choice daily. They offered Hula and Ukulele lessons. My wife enjoyed these. The ship's party bands were good. The theater shows were very good, especially the Rave-Ons. It was a Buddy Holly tribute band. Excellent group. Too many of the activities and music were in the Grand Foyer, which was not so Grand. It had a small dance floor and limited seating. We could never find a place sit. In the past these activities were on Deck 14 forward in the Sky Lounge which was much bigger and had lots of seating. The gym was excellent with a lot of cardio and weight training machines. The excursions were very good. We were surprised at Ensenada, Mexico. It was clean, and we took an excursion to a Kumiai Indian Reservation and enjoyed it. The ship didn't have any formal nights. It was called evening chic. I had packed 2 suits, so I dressed up anyway on these 3 chic evenings. Read Less
Sail Date October 2019
Overall this cruise was very good but there were a few issues. The biggest issue was debarkation in Kona. The ship used their lifeboats as tenders. They were disorganized and many passengers were unable to get off the ship due to the ... Read More
Overall this cruise was very good but there were a few issues. The biggest issue was debarkation in Kona. The ship used their lifeboats as tenders. They were disorganized and many passengers were unable to get off the ship due to the short time in this port. I will recommend that if anyone is going to both Kilo and Kona that they just stay on the island overnight as the two ports are less than 2 hours drive from each other. Dining was good at dinner but breakfast and seaday brunch service was slow and many of the entrees were not hot and sent back to the kitchen. Seaday brunch menu was also recently changed and no longer includes pancakes and waffles. Cabin was good except for the fact that the balcony glass was filthy and you could not look see through it. That said, our cabin steward (Ida) was awesome! They played Hawaiian music for the entire 14 days so be prepared. After a few days most of the passengers were begging for some good old elevator music. Out of the two shore excursions that we booked in advance one was canceled and the other was modified. The modification made it impossible for us to complete our tour, which was a huge disappointment since we probably never get back to Hawaii. Embarkation and debarkation were both fairly smooth. Read Less
Sail Date October 2019
14 days to Hawaii- Lots of sea days, but they had activities. If no activity you slept, ate, read, gambled, drank, swam, sunbathed, or people watched. Ports---Hilo, Honolulu, and Maui were fine and we got to see what we wanted in our ... Read More
14 days to Hawaii- Lots of sea days, but they had activities. If no activity you slept, ate, read, gambled, drank, swam, sunbathed, or people watched. Ports---Hilo, Honolulu, and Maui were fine and we got to see what we wanted in our rental car. Hilo and Maui were industrial ports so nothing was near by the port. The shore excursions were more expensive over the Caribbean and Mexican Rivera ports Carnival goes too. We had found it cheaper to rent a car at each port and explore on our own. As for Kona it was a joke to get off and on. We only saw got to see what was near the Kona pier/port. The staff was unorganized and they couldn't get people on and off the lifeboats (that they used as tenders). Thankfully there was no real emergency and the life boats weren't needed, because they could not load us all properly that day. We will have to go back to Kona by flight, so we can actually visit the places we wanted to see. Staff--Our dining room staff was amazing (Christopher, Jeffery and Ni Made) as were the room stewards (Arnold and Tosa).The Hawaiian ambassadors (Temehani and Kalehua) were so kind, helpful and had tons of patience to teach Hula, ukulele, crafts, the songs, and the sayings. The Naturalist (Linda) was full of information and great! She was always on deck looking for wildlife, the stars, etc. Academy of Fun (Steven) was okay. He had some interesting information, but was so scripted and had same jokes time after time. Miracle----Ship needs some upgrades, but overall a nice size and layout. Ship was kept clean. They were always swiping the handrails, casino machines, tables, or moping the floors. Our cabin was clean and accommodated 4 adults. One day our phone was strange at 2:45 AM - 911 called and asked if we needed help?! Ummm, no we are sleeping since we go into port tomorrow!? After that call the phone quit working all together. I couldn't call guest services, so I just unplugged the phone and walked it to the desk. They sure were quick to replace/fix it! Entertainment---The shows were okay; we have seen them before, so nothing new. Fun Staff was okay. We didn't connect with any like previous cruises. Food---Who doesn't like 24 hour ice cream/yogurt?!?! The food was good. I didn't have any problems with flavors,etc. If you do not see anything on the dining room menu- order from kids menu, we did! Company---The cruise line states they are trying to be green. They have a sign to recycle your towels, ok we can do that! Yet they sent so many papers to remind you to purchase this and that- we got at least 2-3 papers a day plus the Fun Times! Also we took photos- we trashed a lot and never found some, so that was more trash. They need to find a better way to track your photos to your sail and sign card. Disembarkation in Long Beach ----was unorganized once off ship and in the terminal. We got our zone number called, walked off the ramp into the terminal to get luggage in the zone and that is where it went down hill. First we got in the wrong line for the porter because the sign was in wrong place. Once in correct place, we waited a while for a porter to come. Overall I enjoyed the cruise. I would go on a cruise again, but not to Hawaii. Need to explore other ports- maybe the Southern Caribbean, Panama Canal, Alaska or Europe. Read Less
Sail Date October 2019
We booked this cruise 18 months ago as a celebration of our 20th anniversary. Overall, we were satisfied with the ship and crew but were disappointed with the weather. This is obviously not something that Carnival could do anything about ... Read More
We booked this cruise 18 months ago as a celebration of our 20th anniversary. Overall, we were satisfied with the ship and crew but were disappointed with the weather. This is obviously not something that Carnival could do anything about and can happen anytime you go on a vacation. Most of our disappointments were due to this and had nothing to do with the ship or crew. Our stateroom was nice with lots of room for storage. Our balcony was not very deep however and it was difficult for a second person to get out onto the balcony when someone was already out there since the doors open outwards and don't slide. However, it was great to have the great big window since the cool, rainy weather kept us indoors. We could still see outside and enjoy what view there was. Only complaint with the stateroom was a lack of cold water. Water eventually became so scalding (even at lowest setting) that we had to have a plumber come. after that, the water would swing from cold as ice to scalding hot without touching the dial. We did report it so hoping they were able to get fixed before the next people moved in. Absolutely loved the deli and grill on Lido. Was nice to have options other than the buffet. Never tried the mongolian or tandoor. BBQ was good. Main dining was great. 10 of the 14 nights we were alone at a table for 10 so received awesome service. Staff was attentive without hovering. Lido staff was great. We only saw a few of the shows since our times were the 10:15 shows. Many nights we went to the comedians instead who were hysterical. Loved all of them. Gorgeous George does a great job bringing in talented comedians. The cruise director Lee and his staff were really great. There were a lot of activities available for the days that we were stuck inside. Although we did not catch any of them, there was a speaker there talking about Polynesia, animals, sea life etc. and she seemed to get a pretty good crowd for her informational talks. The ship was clean. Staff was friendly. Our shore excursions were good. We did a private one at Honolulu since the ship sanctioned ones sold out so fast. Wish we could have had more time in Kona and less in Maui due to the weather but obviously they have no way to know that in advance. Read Less
Sail Date April 2019
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining ... Read More
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining was wonderful! Food was delicious and our waiter Aurelia and Asst. waiter Lido went out of their way to provide service that went above and beyond. The shows were quite nice. Some of the guest entertainers were not to our taste. They were good, but they played a selection of music that was designed for people in their 80s. Movies under the Stars was great and not too cold. Blankets were provided upon request. The Naturalist onboard was an interesting and engaging speaker. The guest lecturer spoke on Olympic games and the Nobel Prizes. He offered some unique tidbits of information and had personally met many of the people he spoke about. We only booked 3 shore excursions through the ship. One of them was for a tour of the Bishop Museum. Unfortunately, the tour was cancelled and no reason given even though it was listed as sold out. Sadly, we were not informed of the cancellation until 2 days beforehand. By that time most of the excursions were already booked so we had to settle for a less than optimal tour. The best shore excursion was snorkeling in Nawiliwili. The company took pains to keep everyone safe and to make sure everyone was enjoying themselves. Ensenada was both safe and fun. We took a locally operated 45min harbor tour through Juanitos (located right along the ocean walk) for $2,50 per person. It was a great deal and got to see sea lions VERY close up (within 7 feet of them). Overall it had a few bumps in the road, but was still a fabulous cruise and would happily do it again! Read Less
Sail Date April 2019
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice ... Read More
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice with the following exceptions: (1) The "best internet at sea" was much less than the moniker would indicate! There were problems logging on, and even worse, logging off. The first day we used all 250 minutes while trying desperately to log off! To their credit, the minutes were restored, but the problems continued throughout the cruise. There were times when the service was extremely slow and others when it actually locked up. Could be a band width issue. There appears to be many issues which need to be addressed before this internet service is ready for prime time. (2) Two of the production shows were the same ones we saw in December on the Crown Princess and were good but not spectacular. The third production show was only thirty (30) minutes long with no costume changes or set changes. Singers and dancers were good as usual, but nothing exceptional. The Naturalist actually saved the day for us! He was interesting, knowledgeable, and in many cases extremely funny and personable. He was our highlight of the on-board entertainment. (3) Now for the main issue that soured the sweetness. The Anytime dining experience started out with 10-15 minute waiting times, which is acceptable for the first few days. During the middle of the cruise, the waiting times disappeared as one would expect. But on the final Formal Night (which, by the way, should be made OPTIONAL, since the dining room staff was allowing people in jeans and tee shirts in the dining room on all three Formal Nights!) we were told that the wait would be about 15-30 minutes. We were given a pager and retreated to the hallway outside the dining room where we waited FIFTY (50) MINUTES. We finally went to the greeter with our complaint and were escorted UPSTAIRS to the other dining room, where we were seated and then waited 10 more minutes before getting served. Apparently they were accommodating two (2) tables of $100.00 a plate "special diners", and it appeared that they were sorely understaffed to serve everyone. The lobster was tasteless and the usual cheerful wait staff appeared to be less than thrilled to be working that night! Very strange indeed.... Makes me want to rethink my cruise line choices in the future. Having trashed Princess, let me say there were pluses on board. Again, the Naturalist was our saving grace for the lecturers. The other lecturer was focused on Olympic history and was interesting for the first ten minutes, but after that worked the same as a double-dose of Nyquil for me. What the hell, one can always use a short nap on a cruise, right?!?!? The other highlight of our cruise was the Starlight Lounge, which I have commented on above. Read Less
Sail Date April 2019
We had been on another cruise line in the Caribbean and wanted to see Hawaii again. We found the Princess cruise online the booking process was very easy,the cruise was 15 days from LA as compared to 7 days from Honalulu. All in all ... Read More
We had been on another cruise line in the Caribbean and wanted to see Hawaii again. We found the Princess cruise online the booking process was very easy,the cruise was 15 days from LA as compared to 7 days from Honalulu. All in all princess was a car better deal. The Ruby had been recently updated and we had no issues with our room, the cabin was well kept by the steward. We enjoyed eating in the dining room as often as we were able the food and service was great. The buffet was good and we are there on port days so we could have more shore time the buffet coffee was weak but the fresh brew In the international care was an improvement for 2 bucks a cup the pastries are free and the almond croissants and blueberry muffins should not be missed. In the pool area there is a pizzeria, I am from the NY area and am a bit of a Pizza snob, the thin crust was excellent and available 11 to 11 daily. The princess tours were early below average, our first tour to waterfalls on hilo was awful.later we booked a Roberts Hawaii tour through excursions group which was a Huge improvement. As a whole considering everything we will certainly travel with princess again the staff was great and the food was very good.(I am back home now and will be dieting so my clothes will fit again) Read Less
Sail Date April 2019
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it ... Read More
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it would be fun to cruise out of Los Angeles instead of flying this time. We booked a Club Class mini-suite accommodation. The embarkation process was a delight - efficient, speedy, the best experience we've had on a cruise line to date. We loved our room (described below). Our cabin steward was friendly, attentive, accommodating. He kept our room clean and our ice bucket stocked. We never experienced any toilet issues but unfortunately other passengers did. Club Class anytime dining was a special treat. Service was excellent, efficient and timely. Lots of delicious menu selections including chateaubriand, filet mignon, prawns, lobster, beef wellington to name a few. Our waiter was very knowledgeable and was constantly checking to make sure we liked our meal. Bar service was good. Alcoholic beverages were reasonably priced compared to other cruises we've been on. Overall the variety of entertainment was very good and there was always something to do. Unfortunately, we had unusually cool weather this trip. The pools were closed for the first 3 days of the cruise and we had fairly rough seas the second day. This put quite a damper on the outdoor activites. Time in the Hawaiian ports was too little but the 10 days at sea it took to get there and back was way too long. I would suggest flying to Hawaii and cruising around the islands if you like a cruise experience. However, I much preferred the 2 weeks we spent on the islands previously and wish we had flown again. I didn't come home feeling I had a Hawaiian vacation at all with our sight seeing limited by bad weather and lack-luster shore excursions. I booked our excursions ahead of time and wish I had waited till we were in Hawaii. I could have avoided being committed to an excursion despite the bad weather. Hilo waterfall and botanic garden excursion scenic but drenched in rain. Pali coastline excursion very disappointing. The Pali coastline road was closed due to a mudslide that occured the previous November. Why offer this exursion? Waimea and fern grotto the best excursion of them all. Haleakala excursion a bust. Road a bus up to top of mist enshrouded volcano. Couldn't see a thing. Why not cancel this tour on such a day? Maui Ocean center nothing special - suggest avoiding. Avoid the jewelry store. (I know. Who is foolish enough to buy jewelry on a ship but I found a piece I really liked). Store manager didn't follow through as promised with warranty information. Disembarkation the best we've experienced yet. Organized, timely, efficient. Didn't crowd everyone into a small area or force us to walk down crowded steps. Good control of crowds. Took airport shuttle provided by Princess and got to airport 3 hours ahead of flight. Would agree that this is definitely a cruise frequented by older adults. While many were disabled, the majority were active and lively. Overall would recommend this cruise based on food, service, entertainment. If you want a true Hawaiian experience, fly to the islands instead. It's hard to experience paradise just a few hours a day on a stop over while cruising. Read Less
Sail Date April 2019
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we ... Read More
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we don't spend hardly anything onboard... we like to go cheap and go a lot. We are Elite level cruisers on Princess, Royal and Celebrity. OK, Ruby Princess surprises: Positive Surprise - touch your card on the panel and the stateroom door unlocks, no more swiping the magstripe. Positive Surprise - Stateroom TV is huge, maybe 40" diagonal, and its HD. There are tons of free TV Shows and Movies, good ones, all for free ON DEMAND 24/7. Positive Surprise - we actually found a hut tub that was HOT, unbelievable! Its the one way aft on deck 17, and bonus... no kids allowed. Positive Surprise - We were able to go for the entire length of the cruise without going to the main dining room once... huge plus since it wastes so much of one's time. Negative Surprise - they've changed the whole internet thing. The new thing is "Medallion Net". Now offers daily service which really works better for handheld devices. They heavily favor it, to the point that they've made the "minutes" plan extremely hard to use, error prone and confusing as possible. Get this, whenever you log off the internet you have to type in your credentials again, then go through 3 pages of stuff where you say Go Online on each page. I used up all the minutes on my plan, so I wanted to start to use my wife's plan (we both get 250 minutes for being Elite). Their software would not allow me to switch to the other plan on the same device, insisted I sign up for a daily plan. I couldn't even get to my shipboard account without signing up for more internet. So here's the logic, lets give our crappiest alternative away for free to our best customers! Negative Surprise - Ruby is larger than the Grand Princess, a ship that we love and have cruised on at least 6 times. We really felt crowded on this ship. For Trivia and any sort of entertainment in the Explorer's Lounge, they routinely set up several rows of chairs at the back of the room to attempt to accommodate the overflow. Theater was jammed most every night. Negative Surprise - The demographics on this one... too many MAGA hats, I mean it was spooky. Nothing Princess could do about that just, be prepared. End of surprises... We probably would NOT do the Ruby Princess again because of the crowdedness. While onboard, we decided that we've pretty much exhausted the Princess thing on the west coast and are planning on cruising out of Florida for a while on Royal and Celebrity. Read Less
Sail Date March 2019
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a ... Read More
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a bunch of food. It took 4 days to get to Hilo. We visited Hilo, Honolulu, Kauai and Maui. Then 5 days to Ensenada, Mexico and one final day to LA. The boarding and disembarkation processes were very smooth. All of the islands were beautiful & offered different sites. Hilo is full of volcanoes. Honolulu has Pearl Harbor and Luaus. Kauai has waterfalls and beaches where movies were filmed. Maui is the nicest. Nice downtown near the port with plenty of shops. Would recommend Kimos for lunch. Right on the Pacific, great fish tacos and a huge Ice cream cake desert. Ensenada was a disappointment though. Not much to see or do. Read Less
Sail Date March 2019
We have gone to Hawaii on Princess before and had a great experience. We wanted to go again and explore more. We had Princess arrange our flight and travel to the ship. This went very smoothly. We did wait at the airport for about 1 ... Read More
We have gone to Hawaii on Princess before and had a great experience. We wanted to go again and explore more. We had Princess arrange our flight and travel to the ship. This went very smoothly. We did wait at the airport for about 1 hour because our flight arrived at approximately 10:00 a.m and embarkation was not until 1:00 supposedly. When we arrived at the Embarkation facility, it was very well organized and the lines were kept short. Princess has really refined this procedure. We originally sailed on the Ruby shortly after it was built (2009) and it was shiny and new back then. Even though it has gone in for refurbishment recently it appears most of this has been technology based. The ship itself is showing its age. There is some wear and tear in places. (sun fading in the rooms, wear on the wood on the chairs in the common areas). Not enough to make us unhappy but if you are looking for a bright, new ship, this one is not for you. We were in Baha 748 which was a rear facing balcony. I can't recommend this room enough! The balcony was larger than the traditional balcony and we had wake views for our sailing. The bed was marvelous and the bedding was luxurious. My husband is generally picky about his mattress and he slept well the entire time with no aches or pains. Our room steward was fantastic! We tipped him daily and really developed a relationship with him and it showed in the care he kept in our room. We did not access a lot of the entertainment but did go to the Piazza everyday and interacted with the cruise director staff. Jerry was a new staff member and he was very engaging. We really enjoyed him. We chose the early dining option in the Botticelli dining room and the food was very good. Our wait staff were not really engaging which was disappointing especially as the next section over had a very good server who was super friendly and great with his guests. I think you have the luck of the draw on this one. Our shore excursions were all private ones except the Adventure to Hana which we booked through Princess due to time constraints. We did an small plane flight above Kauai and found it the most enjoyable excursion we took. I highly recommend it. The vendor was Wings over Kauai. I would love to take this cruise again and will continue to cruise with Princess. Read Less
Sail Date March 2019
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of ... Read More
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of it. Which we did - sure it's not perfect but so much of what I had read seemed to have been fixed or I just didn't notice. Flew in the day before staying in Long Beach at the Hampton -- the service and room was wonderful. Great area with small restaurants right across the street. Got a Lyft to the port the next day which took over a half hour. Embarkation was disappointing as I felt like they were herding cows -- "go there, go here" and some of the workers were rude even yelling at us for going where we were told to go!! So it wasn't a good start. Disembarking was better but they need more porters as my husband had to go outside the terminal to get someone to help with the luggage. We had a balcony room on deck 10 -- the balcony was the biggest we've ever had. The room was very nice/clean - closet was huge. Lots of room to store things. The BED was the most comfortable we've ever had on a cruise. Our room steward was so helpful and kept our room clean daily -- and our sheets were changed at least three times during our 15 days onboard. Food was the most disappointing - only ate in the dinning room four times -- food wasn't anything to write home about so we ate at the buffet that way we could try some things and then go back to get what we liked. The service in the dinning room was great but unfortunely very slow getting the food out. Service in the Horizon Court (Lido Deck) was very good and attentive. There was alot to do onboard - some of our highlights were -- Mark Harris a Naturalist who had so much to share about the ocean, birds, etc. The Walker Black Duo - a husband/wife team who did a fabulous job night after night singing in different lounges. Enjoyed a number of movies "under the stars" -- they provided blankets, popcorn, pizza and cookies!! They ran a number of movies and concerts during the day too. Shore excursions -- Hilo - Volcanoes National Park - Kilauea -- so worth the trip. Never heard of this before but there was a free shuttle to Wal-Mart!!(I believe it was provided by Roberts Hawaiian Tours.) After our tour we jumped on the shuttle (10 minute drive) to purchase souvenirs and macadamia nuts! Oahu - Island Safari Jeep Tour -- wow!! A 6 hour private tour of the island. Our guide was Sean who had a great personality and certainly knew the island. For lunch we stopped at Giovanni's food truck and ordered the most amazing garlic shrimp! Kauai - Journey to Waimea Canyon (Roberts Hawaii tour). Nani was our bus driver - very entertaining and knowelable. Waimea Canyon is a must see - Grand Canyon of the Pacific. Maui - Whale Watching Tour - so cool -- humpback whales. After the tour we stayed in town (which has a lot of little shops) then took the tender back to the ship. Ensenada - disappointed that the ship had to stop here. We did take a shuttle to town - not impressed at all! Walked back to the pier and were glad to get onboard. So overall our cruise onboard the Ruby was "special"!! Read Less
Sail Date March 2019
We chose a 16 day cruise to Hawaii to celebrate my wifes 50th birthday. The ship ( Emerald) is 12 years old but it was fine for our needs. Food: The buffet had choices and always found something to eat. The 24/7 cafe is very ... Read More
We chose a 16 day cruise to Hawaii to celebrate my wifes 50th birthday. The ship ( Emerald) is 12 years old but it was fine for our needs. Food: The buffet had choices and always found something to eat. The 24/7 cafe is very good as was the burgers and fries by the pool. We had a great time relaxing on the sea days to / from Hawaii. Great Pizza by the pool. Movies under the stars was great and food in general was good. Always a choice of options and waiters were always happy to assist and or change dishes as needed. Wine options are not great if you like sweet wine. 5 pools to swim in and always free space and not crowded. Gym is very good and plenty of space on the decks. The sanctuary is great if you need privacy. Dining room was very good but not excellent. Shows were ok but not fantastic. Crowd was too old to go to a disco but were always happy to go line dancing etc. All staff were friendly. Room attendant was efficient and serviced our needed. Ports in Hawaii were all good. We both had a great time and would go on Princess again. Read Less
Sail Date March 2019
An overnight at the San Pedro Double Tree made embarkation a breeze. We were onboard less than an hour after leaving on the hotel shuttle. The ship was beautiful and far exceeded my expectations as I was aware she was headed to dry ... Read More
An overnight at the San Pedro Double Tree made embarkation a breeze. We were onboard less than an hour after leaving on the hotel shuttle. The ship was beautiful and far exceeded my expectations as I was aware she was headed to dry dock after our cruise. Nothing in the public areas looked tired as I’ve seen on other lines that were headed to refurbishment. The food was hit or miss. Our first Dinner at Share was terrrific and encouraged us to book a second. If the food on the second night had been the first we would have not gone again. Polling of various dining companions netted about a 50/50 split on favoribility. Salty Dog was the same. We had ATD and never had much of a wait though we were happy to share. I did see people waiting who were only interested in a private table. Main Dining room food was pretty good with some real misses. Twice I ordered scallops that were seriously gritty. Food seeemed to start strong and trail off to the seemingly typical odd final night. This trip offered Sweatbreads and two mussel dishes on the last night. If you don’t eat either, makes for limited choices. The chef’s table was the best we’ve had on Princess. The experience blew us away - the creativity and the wow factor were both present and delivered an amazing meal. The shore excursions were pleasant. I didn’t find anything that knocked my socks off. During dinner after Hilo I discovered there were tours that would have been a better fit but the passengers describing them were very clear that the descriptions had not come close to matching the tour tour experience. One gentleman even went to tour services to ask they change the description to match so he would know what to expect! The casino was very friendly and paid well early in the trip. We saw several large slot payouts and talked to other big winners. We were able to play on the same cash we started with and casino money most of the trip. The last 3 days the slots tightened noticeably and the staff became appetjetic - it was nearly impossible to get a drink. The did seem to be an issue with crew hygiene as the voyage Dre to a close. There was one guy (I’ll withhold his name) that had body odor so bad it literally made you gag and it left a trail behind him. Needless to say we started limiting activities in that particular lounge. The teen program was very uneven and much was tolerated that surprised me. My child came home talking about kids vaping, swearing, openly discussing sexuality, etc. I get they are teens but somehow I was expecting a bit of positive direction to activities. There was even a physical assault (acknowledged by staff) that did not result in removal from the program for the aggressor. I do think that the environment should at least be safe. Based on this cruise we are looking forward to our next, but still will not hesitate to book on anothe line if we get the right deal. Princess has still not captured my complete loyalty. Read Less
Sail Date March 2019
Booking our r/t Los Angeles - Hawaii cruise was fairly spontaneous, through a deal we found through Expedia. This was our ninth cruise, and we tend toward Celebrity. Our experience on the Emerald Princess was largely quite good. In ... Read More
Booking our r/t Los Angeles - Hawaii cruise was fairly spontaneous, through a deal we found through Expedia. This was our ninth cruise, and we tend toward Celebrity. Our experience on the Emerald Princess was largely quite good. In reading everyone's reviews, it's interesting how different people's impressions can be. As far as we could tell, the ship is in very good condition. All the common areas seem especially well kept. I will discuss our cabin below. I can only compare our Princess experience to other lines we've been on, especially Celebrity, so we were curious about the food. We were happy to have found the food served in the dining rooms to be very good to excellent. We didn't feel the need to pay for the upcharge dining as the included dining rooms were perfectly fine, with good variety. Buffet food was like typical buffet food. It largely wasn't bad, but not particularly memorable. I didn't care for the ship's layout, something you can't really do anything about. We missed having a walking track that circles the top deck. There is a little tiny one toward the back of the ship but 16 times around it equals one mile (boring). You also cannot circumnavigate the interior as you can on other ships; it's more of a linear layout. We're used to strolling around after dinner, up one side and back the other (especially on formal nights) and on this ship it's more fore-and-aft, repeated. Entertainment venues get waaay too crowded, quickly, especially when there is something going on in one of the lounges. And finding seats in the buffet area can be a frustrating challenge. Read Less
Sail Date February 2019
We booked a suite on the Emerald Princess on the 14th floor midship. Our room steward, Sumeth, was very attentive to our needs and made sure our room was in order every day. We had great bar service, except in the pool area, where the ... Read More
We booked a suite on the Emerald Princess on the 14th floor midship. Our room steward, Sumeth, was very attentive to our needs and made sure our room was in order every day. We had great bar service, except in the pool area, where the service was horrible. We attended only two shows in the theater as we found the seats terribly uncomfortable and the shows were not of interest to us. The ship lacked entertainment, but we enjoyed the events we did attend. The cruise staff was wonderful and very friendly - they were upbeat and always had smiles on their faces. We especially liked our waiters at breakfast in the Crown Grill and our waiter and junior waiter in the Club Class Dining Room at dinner time. Since we pay more money for a suite, we would have liked to have had more perks like on NCL where we have a concierge and a butler as well as our cabin steward and better embarkation and disembarkation. Even though we enjoyed this cruise very much, we will probably sail with NCL next time. Read Less
Sail Date February 2019
My big problem is the spa wants tht guest to buy a lot of produ7cts that I will never use. And I was charged for vitamins and tea that I did not get and do not need. The lady was great that did the relexology but I do not use any of the ... Read More
My big problem is the spa wants tht guest to buy a lot of produ7cts that I will never use. And I was charged for vitamins and tea that I did not get and do not need. The lady was great that did the relexology but I do not use any of the products. The Emerald was great but I would have perefered to cruise out of San Francisco noi San Pedro. The first few days at see was very bouncy but coming back the sea was very calm. I really liked the enteraiment in the princess theather and the explorers lounge. The internet was very slow and hard to use. I liked the balcony room to look at the sea and horizon every day. The food was very good in the Michaelangelo room. Horizon court is always good for breakfast and lunch. The staf at both places was ver4y helpful. Read Less
Sail Date February 2019
We flew from the east coast, spent two days at the Hyatt Regency in Long Beach (booked on our own so we can go early to the ship) and then took a one week cruise down the coast of Mexico, stayed in our Penthouse Suite and then took the 15 ... Read More
We flew from the east coast, spent two days at the Hyatt Regency in Long Beach (booked on our own so we can go early to the ship) and then took a one week cruise down the coast of Mexico, stayed in our Penthouse Suite and then took the 15 day cruise to Hawaii. We had never been to Long Beach and wanted a change from the familiar Caribbean cruises we take to escape our winter blues. We were able to catch up with old friends who had relocated to California, eat some great meals and go to the Laugh Factory across the street from the Hotel. The Hotel is a 20 minute taxi ride from the San Pedro pier and in a very good location. We have stayed in Penthouse Suites several times and this room, although a little shabby (the Emerald is going into dry dock for some major changes in April), has a brand new comfortable bed, two TVs, a walk in shower (plus tub). The sofa bed's cushions kept coming out and we had a minor flood that was quickly repaired. A narrow balcony held two jammed together lounges and a small table with chairs. We never used it as we sprung for the Sanctuary for the whole trip and were often the only couple up there. We raced to sign up (a stupid move - the weather was cold and windy for most of the cruise) as having a suite does not give you first dibs. Oscar and his staff treated us like royalty, bringing us tea and hot chocolate. On the Mexico cruise there were some young families, replaced by Baby Boomers for Florida. The whale watching tour in Cabo was cancelled at the last minute due to weather and the other tours in Mexico were terrible. Just skip them. We were very disappointed in the excursion desk. Usually Princess is top notch in loading the buses, this time the Wheelhouse bar was used and was a zoo. However on Maui a bus broke down on the other side of the island and the ship waited over two hours for the excursion to return, so that is a reason to book through the ship if you plan on going far. The change over for the Hawaiian cruise (leaving all your stuff in your room is a great perk) on returning to LA was wacky: We were sent off the ship around 11:00 am, directed to go out of the terminal and come in the other door with no guidance. About 100 of us were briefly dazed and confused, but we made it back on and went to lunch. For the first cruise the cruise director was Kaylee. (She was very enthusiastic and excellent at the marriage game) but upon our return to Long Beach she disappeared and was replaced by Duke. Wow what a hoot. The cruise staff, Mark A. and Mark C., Kimberly and two other replaceable young women, threw themselves into the games with abandon. The games, and especially the very seriously attended trivia, were always standing room only. Forget the production shows. They are old repeats (only the 1920's tap dancing show is good) . The two comedians were excellent. Keith Bender did a late night adult show that was fabulous. People kept bringing in chairs, sat on the floor and stood. We had breakfast every morning at the Crown Grill. George has whipped his staff into a frenzy of excellent "immediately" service. At night the food was pretty good (lamb chops, onion soup, grill salad terrific) but the quality of the meat has gone down since Carnival took over. The steak on the main dining menu was not edible on more than one occasion (DO NOT ORDER steak Diane). Do not go to Share upstairs. It is awful; six lousy courses. I hear they are bringing back the Italian restaurant on the two new ships. The pizza and ice cream on deck is good. The hot dog is very good, the hamburger OK, lack of quality meat problem again. Bingo fun and Princess (unlike Celebrity) gives away mega bucks on the final cover-all. Over $4,000 on last day of the cruise. The smoking in the casino is awful. Gamblers get very few perks. Very little off a cabin price, maybe a cheap bottle of wine and religiously those chocolate covered strawberries (yuck). NCL and Celebrity do better by gamblers. Nice variety of slots though. Our stateroom attendant Jim was the best we have had in 50 cruises. Always a smile, efficient and caring. The ship was about a third Canadians. I have to say that they are the nicest people. Everyone was friendly and kind. We made some friends to play Trivia with and had a great time. I really loved every minute of the cruise. My husband said it was too long. You have to like sea days (we each read 5 books). We would do it again without Mexico. Hawaii is beautiful. Went to Polynesian Cultural Center in Maui ( fun day). Hilo is sad would prefer Kona port. Honolulu is amazing, Kaui is gorgeous. Went to Canyon and fern grotto. Enjoyed. Read Less
Sail Date February 2019
This was a round trip cruise to Hawaii. Great itinerary. PROS We have done 44 cruises and this was the first time I could understand the captain, he was excellent in his reports and explanations. The whole crew was very friendly and ... Read More
This was a round trip cruise to Hawaii. Great itinerary. PROS We have done 44 cruises and this was the first time I could understand the captain, he was excellent in his reports and explanations. The whole crew was very friendly and helpful. A great attitude by all of them.Probably the best service we ever had. The public areas are well maintained, traditional, and comfortable. Entertainment par to other cruises. Food typical cruise quality and maybe slightly better than Celebrity. CONS Embarkation in San Pedro was a disaster due to weather. People lined up outside in the pouring rain. Our mini suite balcony was a rusted mess, it was very depressing and we did not use it! Cruise director a shrieking annoyance. Debarkation aimed at getting you out of the cabin, but no off the ship. We were told to meet in the theater at 7:45, sat there for 45 minutes. Read Less
Sail Date February 2019
Would have been a really great Cruise if it wasn't for the weather. The rain in LA caused Princess to really fall down on the job as far as caring for it's customers during this storm. We were forced to line up outside in the ... Read More
Would have been a really great Cruise if it wasn't for the weather. The rain in LA caused Princess to really fall down on the job as far as caring for it's customers during this storm. We were forced to line up outside in the rain to get through security before check-in while our luggage was left out in the rain for over an hour. Unpacking was a nightmare looking for places to hang up all the wet clothing. Once underway, things calmed down abit but we battled rough seas for the first two and a half days. The food was actually much better than we anticipated since the last time we were on a Princess ship (The Ruby) we were very disappointed in all the food including the specialty venues. The internet was vertually non-exsistant and minutes were used with no actual results. Laptop worked best when I took it to the internet café. The cabin was in need of refreshing but the layout is very well thought out. Room could use more electrical outlets. Fortunately, I brought my own extension cord so I could use my CPAP each night and not have to unplg it. Entertainment was very good including some very talented individuals. Enrichment seminars were very well received.Our room steward was excellent and overall the service was very good. We were very happy to be able to all the scheduled ports and enjoyed all our shore excursions especially in Kauai where we had never been before. This was our second trip to Hawaii, our first being on the Celebrity Summit in September. The weather was much better and we felt that the ship and the service was much better on Celebrity. Read Less
Sail Date February 2019
Ports and excursions. Great way to see 4 islands in Hawaii without the hassle of plane rides, car rental, accommodations, food, etc. Each island is unique. Maui had an unbelievable number of whales. There were about 10,000 in the area ... Read More
Ports and excursions. Great way to see 4 islands in Hawaii without the hassle of plane rides, car rental, accommodations, food, etc. Each island is unique. Maui had an unbelievable number of whales. There were about 10,000 in the area and we were there in peak whale watching season. Oahu was crowded but we did the hop on hop off experience. Saw and climbed Diamond Head, Boy for snorkeling as well as the north part of the island with the blow hole; past the area where Obama grew up and went to school. The big island of Hawaii was probably the most disappointing. Because of the recent eruptions, the tour could not get to where we were expecting to go. Not the cruise line's fault. If you like to be at sea the 4 days going and 5 returning were as expected. In all a great way to see the islands without the hassle mentioned earlier. The days at sea were filled with the usual cruise activities. There was plenty of trivia. Tai Chi was offered early in the day followed by a 45 minute Zumba class that was geared to all people (with various physical levels within the song ). Line dancing was very basic; but the learn to dance classes (7 dances - waltz, tango, swing, etc) were well taught. The entertainment by the cast was well done (Magic To Do is great); the guest performers were average but the 2 comedians were among the best we have seen. The room steward was excellent and very attentive ; the food at the fixed dining was excellent as was the service. In all a very enjoyable cruise. Read Less
Sail Date February 2019
This is our third Los Angeles to Hawaii round-trip cruise - two on Princess and one on Celebrity. The Stateroom and Dining room service were excellent - equal to or better than any we have had before (35 cruises). We arrived in Los ... Read More
This is our third Los Angeles to Hawaii round-trip cruise - two on Princess and one on Celebrity. The Stateroom and Dining room service were excellent - equal to or better than any we have had before (35 cruises). We arrived in Los Angeles the day before the cruise and stayed in the DoubleTree Hotel in San Pedro. It is a really nice place to stay and they run a free shuttle which will take you to local restaurants and then to the ship on the day of your cruise (sign up the night before). The taxi ride from LAX to the hotel was $75 and takes about 40 minutes. The Hawaii cruise is something everyone should take at least once in their cruising career. Plenty of Sea days and time to chill out. Once you reach the Islands, the pace becomes more hectic, with port arrivals about 7AM four days in a row. We rented an SUV in each port for about $70 a day (Enterprise offered shuttles from the pier in every port except Maui) and created our own tour itinerary. To celebrate birthdays, we dined in the Share restaurant and the Crown Grill Steak house - both are nice venues and we had great service, but at Share we had to send our steak back because it was full of gristle. Princess needs to change the name of Share, because you really don't share anything. There is more sharing in the crown Grill. There were a couple of problems worth mentioning: Internet connectivity was basically nonexistant and our stateroom frequently smelled of ship exhaust. Neither of these problems were resolved during the cruise. Despite the problems we enjoyed the cruise but rate Celebrity above Princess. Read Less
Sail Date January 2019
I chose this cruise because I had an interest in cruising longer than a week, and it was an economical way to see Hawaii. I personally have come to expect the Carnival way of decorating so found nothing wrong with the decor. As always, the ... Read More
I chose this cruise because I had an interest in cruising longer than a week, and it was an economical way to see Hawaii. I personally have come to expect the Carnival way of decorating so found nothing wrong with the decor. As always, the dinning staff was friendly and accommodating, as was the room steward. While I’ve enjoyed past cruises cuisine, the exact same choices day in and day out for breakfast and lunch became monotonous. While they never repeated the dinner menu, it became dull and boring, especially since this was my 5th cruise in 15 months span. The good news about this is that watching my weight was easier, lol. What could stand some improvements were schedules. With so many sea days, it would have been nice to have better day time entertainment than was provided. I partly lay the blame on the “Fun Squad” as they even made playing the daytime games and challenges no fun by going through the motions. One staffer gave the excuse that it would take too long to play scattagories with the players calling out the items, and chose to instead have the guests try to match her answers! It never occurred to the staffer to request the guests play in teams. It went from a game of vocabulary skill to a game of luck. I would have preferred the family friendly entertainment mid afternoon, allowing the adult entertainment a little earlier in the evening. Also, if the cruise line has the ability to record and play on loops on the closed circuit TV things like their shopping talks etc, why can’t they do the same with the live entertainment? Anyway, while the cruise did rock more than many folks liked, it really never got any worse than your typical Caribbean cruise. I saw several folks who claimed to be sea sick who may have possibly simply been nauseated by their over dose it of combined remedies - one person had on a Scopolamine patch, a wristband, and stated she’d been taking Dramamine! Scopolamine is so strong, it can make you nauseous when you are standing still on land. And finally, we were on deck 6 and had the water in the shower drain come shooting up about a foot high and flooding our bathroom at 1AM two different nights disturbing our sleep, and while it was reported to maintenance and the cabin steward cane and cleaned our bathroom in the middle of the night, nothing was done about it (as apparent by the second issue) and when we complained to customer service about the loss of sleep, we were told that the issue had never been reported! They did not have another room to move us to, but did give us 1 spa massage and a bottle of wine. My advice to anyone, don’t just call maintanence and housekeeping, complain to guest services in person and demand something be done, otherwise the issue is just swept under the rug. Read Less
Sail Date January 2019

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