1. Home
  2. Cruise Destinations
  3. Hawaii Cruises
  4. Hawaii Cruise Reviews

36 Los Angeles to Hawaii Cruise Reviews

My cousin had said that they had good time on their last cruise . They came with us on this cruise . They also said that cruise was bad. Service was unfriendly . ship needs to be up dated . Carpets were worn out. My cousin room carpet ... Read More
My cousin had said that they had good time on their last cruise . They came with us on this cruise . They also said that cruise was bad. Service was unfriendly . ship needs to be up dated . Carpets were worn out. My cousin room carpet was wet due to leak in ceiling. There also was a leak in ceiling in Crown grill. Getting on and off the ship went well and fast. my cabin steward and two bartender( Crooners Bar) were the only two that made my trip so what happy. Your dining staff needs more customer service skills very unhappy with the way we were treated. There was only one show. Your staff was unfriendly until the last two day. Why you ask is because they wanted to get a tip. They tried to be your best friend on the last two days. All smiles and talk to you like you were their best friend. Very unhappy with the service. I paid a lot of money for this trip Read Less
Sail Date March 2019
This cruise started out badly. We had to stand outside in the wind and heavy rain to check our bags, then were ushered into a cold tent where we had to wait 3 1/2 HOURS to board! Princess did not take any responsibility for their ... Read More
This cruise started out badly. We had to stand outside in the wind and heavy rain to check our bags, then were ushered into a cold tent where we had to wait 3 1/2 HOURS to board! Princess did not take any responsibility for their problems and did nothing to compensate us for the terrible experience. Don't think we will use Princess again. We chose this cruise because we wanted the sea days and were looking forward to warm weather in Hawaii and on the way. Unfortunately, there were storms coming and going so we were not able to sit around the pool or use our balcony. There were very few things to do on the sea days in the afternoon. Most of the lectures were at 9 or 10 in the morning and we weren't up that early. It just didn't seem to be up to the quality we expected of Princess. We had the late seating in the Botticelli dining room. The waiter and assistant were very good and the menu varied, but the food was bland even when it was described as spicy. The Horizon buffet was good, but the layout made it crowded and difficult to maneuver. The wait staff there were very attentive. The Magic To Do show and the other shows with the singers and dancers were really wonderful! The Magic To Do was like a Broadway show and probably the best show we have seen on a ship. The other entertainers were good - singers, magicians, comedians, ventriloquists, but about the same as you would find on any cruise ship. We did independent tours in Kauai and Hilo. It was very easy to walk around in Lahaina and Honolulu as we were docked or tendered to the center of town. In Ensenada we were within walking distance of the shops and bars in town. Read Less
Sail Date February 2019
Friends talked us into going on this cruise with them. Before this HAL was their favourite line ... now they've said they'll never cruise with them again. Horrendous doesn't begin to describe this. Constant maintenance ... Read More
Friends talked us into going on this cruise with them. Before this HAL was their favourite line ... now they've said they'll never cruise with them again. Horrendous doesn't begin to describe this. Constant maintenance (grinding rust most days for several hours), they closed the shops down, they closed the pools down, there was virtually no onboard entertainment (with the exception of the nightly show), few activities, and rude staff (not all of them, of course). Our cabin steward, Deny, was awesome - the best thing about the cruise. This ship should have been in dry dock but instead, greedy Holland America put it into service and did the maintenance while passengers were on board. Disgusting. You couldn't hold a conversation in the lounge because of the constant rust grinding going on. The gym was great - could always get onto the equipment. Only one gym instructor for the whole voyage. She worked from 6am-6pm every.single.day. Supposed to be two but this cruise line is so penny pinching. Onboard band was pretty good but they only played about four times. New Year's eve was a 'mentalist' - so bad half the audience walked out. Happy New Year! We've cruised many times but this was our most expensive and worst cruise ever. With the exception of breakfasts (waffles cooked to order with fresh fruit), the food was terrible. Christmas day consisted of boiled vegetables. We had asked for mashed potato but they were so incompetent they forgot to bring it. Merry Christmas! I complained to Holland America and they didn't give a toss. Tough luck ... but thanks for letting us know. NEVER. EVER. AGAIN. Do yourself a favour and go with a professional cruise line, like Carnival, Princess, Royal Caribbean, Cunard etc. Read Less
Sail Date December 2018
First ever cruise with Princess, but will also be our last. We have cruised with three other cruise lines previously, never have we been so disappointed. We were thinking perhaps our unpleasant experiences were a ‘one-off’ with ... Read More
First ever cruise with Princess, but will also be our last. We have cruised with three other cruise lines previously, never have we been so disappointed. We were thinking perhaps our unpleasant experiences were a ‘one-off’ with Princess but having spoken with several Elite level passengers who had decided ‘enough was enough’ and that they would no longer cruise with Princess due to ongoing cuts and increasing poor service - we quickly realised a pattern had well and truly formed for the cruise line with no signs of improvement on the horizon. High time this ship went into dry dock. All chairs in the common areas had little to no padding left in them, VERY uncomfortable. Condescending entertainment crew. Sodas in every venue were flat. Entertainment and food were mediocre at best. A real shame, we were hoping to cruise again with Princess but this trip has certainly put us off. Met a couple of lovely elite level couples, if it wasn’t for them, the last 15 days would’ve been a complete write off. I might add, several other elite level passengers we spoke with all stated they would never cruise with Princess again. Read Less
Sail Date December 2018
We choose this cruise for a holiday get away. Princess Cruises were suppose to be upscale over Holland American and Carnival. What we found is an old and tired ship. They did maintenance on the swimming pools while in port (islands) ... Read More
We choose this cruise for a holiday get away. Princess Cruises were suppose to be upscale over Holland American and Carnival. What we found is an old and tired ship. They did maintenance on the swimming pools while in port (islands) so those staying on board could not use them. Last port, the deck maintenance crew started working a very rusted part of the Lido deck. The last night in the Dining room, the table was not completely set and we had to ask for water. The serving of of the main course was delayed due to an "error??" in the kitchen. and the waiter was spread between 3 or 4 tables. My wife and I are not new to cruising, and we have done about 30. and we know the difference between excellent , average and poor. Formal night is a big nothing, I had to drag a suit with me, Most experienced traveler know how to pack light and look good. Read Less
Sail Date December 2018
We chose this cruise because my wife is several weeks pregnant. So we wanted to go to Hawaii to avoid any places with Zika. This was our last opportunity to vacation since both of us are very busy and rarely get much time off. And with ... Read More
We chose this cruise because my wife is several weeks pregnant. So we wanted to go to Hawaii to avoid any places with Zika. This was our last opportunity to vacation since both of us are very busy and rarely get much time off. And with the baby coming later this year its only going to be harder. If we had known that Princess was going to be so bad we would have flown to Hawaii and stayed in a hotel instead. Nearly every night we were woken up to loud thumping noises. We have some recordings and you can hear it pretty good even on just a crappy phone mic. It sounded like a very unbalanced washing machine directly above us. We contacted the help desk and our steward. But they wouldn't tell us what it was. It would go away once we said something but then back the next night. Needless to say we didn't get the restful sleep we wanted. Princess offered us $90 off our final bill at the end of the cruise but I felt like it should have been more than that. They told me I would have to contact customer relations. But in the mean time they went ahead and closed the bill. I called the day after I got home and was told I had to email not call. So I did that. It took them a few days and they called me back...not emailed. They said they would offer us $75 per person future cruise credit that we would have to schedule within one year. This was infuriating because we wont be able to cruise again any time soon because of the baby coming later this year. So the $75 per person is worthless to us. Beyond that the Emerald Princess is not in very good condition. There were several things in very poor condition or totally broken. And the food...having cruised with Princess in the past I was expecting a little better quality, but it was not good at all. Overall if Princess hadn't closed the bill and credited us the $150 we would have come away with a more positive experience. But now it feels like Princess is just forcing us to cruise with them again and we already know its probably not going to be good. Read Less
Sail Date December 2018
We are Elite members with 20 years of cruising. For 2 complete days on Emerald Princess (Dec 6 and Dec7) from 7:00am to 5:00pm there was an extremely loud noise near our cabin. We could not talk, hear each other or relax in our ... Read More
We are Elite members with 20 years of cruising. For 2 complete days on Emerald Princess (Dec 6 and Dec7) from 7:00am to 5:00pm there was an extremely loud noise near our cabin. We could not talk, hear each other or relax in our mini-suite.. There was a metal bumping, beating other metal near our balcony for the whole day. Was it a necessity to do such job on the sea days? Generally, the whole cruise was a disaster. The procedure of entering Fusion Club for “Captain Circle” was humiliating and incredible disrespectful. For example, the Entertaining Director Lisa was more to per-occupied only collecting the invitation from people than showing people how special and important they are. Lisa even did not want to look at the faces of the passengers or reply on our greeting, for example. The Cruise Director was a very young girl, who acted as a child. The "Wake show" was very unintelligent and just low class. The Cruise Ass. Director - a young girl from Mexico - was openly and inappropriate flirting with many men in front of their wives. There was a very poor entertainment, and the main activities on board were "Trivia". The room service was very slow, confusing and often mixed our orders. The room steward was barely working. The spa is extremely expensive. The whole activities were designed just to sell something to people. Our 12 friends who usually cruise with us every Dec.4 to Hawaii did not have any place to dance, because the good Ballroom band played in a very small space of the “Wheel house”. We want to get a refund for 2 of lost vacation days which were created by the fault of the ship. Read Less
Sail Date December 2018
Wanted to enjoy a carefree trip without planning anything. And see what Hawaii was like. Huge mistake. The shows were for 75 plus years old. Walked out on everyone except one. The food was lukewarm and if you wanted a dinner for two - you ... Read More
Wanted to enjoy a carefree trip without planning anything. And see what Hawaii was like. Huge mistake. The shows were for 75 plus years old. Walked out on everyone except one. The food was lukewarm and if you wanted a dinner for two - you had to wait a hour or sit with loud mouth people. Burgers and ff were the only good food. Hot tubs were broken. TV in room fuzzy. When we arrived our room was not cleaned yet. Had to request for it to be clean. Shore excursions were to be with non- handicap people. So wasted 30 min. Loading them and another 30 min. Unloaded them. Overpriced for waiting for handicap people. The ship is rundown. The crew services are extremely helpful, friendly and hardworking. This was such a disappointment. I had read one other review before I went - I wish I would not have gone. Read Less
Sail Date January 2018
had done cruise on another ship cruise line..Loved that one. Princess Star was so bad compared to the Norwegian cruise we took to Alaska. Nothing to do on a long cruise except sit, if you could find a place to sit. Activities were all fee ... Read More
had done cruise on another ship cruise line..Loved that one. Princess Star was so bad compared to the Norwegian cruise we took to Alaska. Nothing to do on a long cruise except sit, if you could find a place to sit. Activities were all fee based. The evening show was open to all, but so limited seating to get a seat we had to be there 1hour to 45 mins early. Many saving rows of seats. Then 15 mins before showtime when all seats are filled, they announce no saving seats. really?? Many were sick with influenza, we got sick and went to the Dr. on board. That was very expensive, and they were mostly interested in isolating us until they decided we were safe. Meanwhile a great deal of passengers were hacking in elevators, in dining rooms, all around. When we got out of isolation many told us they were sick, but did not want to get isolated so they did not go to the DR. It was awful, we are seniors and both of us became very ill. While isolated, we could order room service food, Which is a set menu, No exceptions, even though we were told to eat lots of vegetables and fruits the menu we had to order from was not for sick people, but NO exceptions could be made. they came in whenever they wanted to "sanitize" our room multiple times, even with the privacy tag on the door while we were showering or using the bathroom, they came in. We were awaken 2 days at 6:30 Am by someone coming in our room to take our temp. Once we met their guidelines, but were still very ill, we were no longer isolated but they forgot/or did not care that we were sick. The food in the buffet area was satisfactory, but the Carpi dining was awful. Tough meat, poorly prepared side dishes and way below the standards We expected. WE got trapped in an elevator one day, and the doors had to be pried open by other passengers, we heard others say the same and some were very panicked about that happening again. The excursions were pricey and very unmemorable, the luau we went was awful, except for the dancers, generally disgusting. Food was simply awful and the seating was picnic style tables and benches. Not easy or comfortable for seniors to sit on, and most were seniors of various levels of mobility. In a few words this was the worst trip we have taken. We will never go on a Princess cruise again. This is a short list. Read Less
Sail Date January 2018
This was our 7th cruise with Princess. I would never go with them again. The food was terrible. Menu not the same as in previous years. The BUFFET ( horizon court) the hot entrees were awful. Everything looked and no doubt was ... Read More
This was our 7th cruise with Princess. I would never go with them again. The food was terrible. Menu not the same as in previous years. The BUFFET ( horizon court) the hot entrees were awful. Everything looked and no doubt was leftovers from the main dining room menus. Nothing was recognizable. Just slow thrown in with a watery substance. Main dining room menu. There was always a staple to choose from, like filet mignon. Not anymore. After a 15 day trip we were served steak twice. Everyone sent theirs back. It was tough. It was sirloin tip. There was no BROADWAY STYLE SHOWS in the theatre. Years ago the entertainment was great. The same entertainers rotated around the ship for different venues. Overall, it was extremely boring. The same on the PATTER every day. After 15 days, we were anxious to get off the ship. Too much focus was on trying to sell overpriced clothing...in the outlet, jewlerry and t-shirts. Read Less
Sail Date December 2017
I went on this 3 day coastal cruise from Vancouver to LA. Check in was fast but after that it went down hill fast. We waited 2 hours before being allowed to board ship. Good thing I bought my own water because there was no drinks or snack ... Read More
I went on this 3 day coastal cruise from Vancouver to LA. Check in was fast but after that it went down hill fast. We waited 2 hours before being allowed to board ship. Good thing I bought my own water because there was no drinks or snack avialable. Then when we wanted to get on, we were delayed by photographer taking pictures. It was freezing that day and they held up the line to get on again , taking your picture outside. Why didn't the picture get taken inside when we first checked in. When we finally entered the ship, there was no welcome to Princess greeting or drink or anybody. You just kinda stumbled in and if you had not cruised before, you would have no idea where to go. Since I have cruised before I knew to go up to buffet for lunch. The buffet selection is the smallest of any cruise line I have been on. Food was OK at best. Very small selections. There is no ethnic selections. It was also freezing. It was like eating outside. When we mentioned this to the waiter, he said that the doors are opened , that's why it's so cold. I thought that's the worse excuse of not turning on the heat I ever heard. And the doors were definitely closed. After that i wanted to use the spa and work out. That was not functioning till later, I was told. I went in evening and all the steam rooms and heated beds were not warmed up, the facets in the steam rooms were not working and never worked during the whole 3 day cruise. The exercise room was not opened till the afternoon of the second day. There was a lot of new staff and they were not trained yet. We had an inside cabin and it was super small. They changed the bedding after dry dock and we had really warm duvets. But I think that's the only thing they fixed. The fridge was broken, never got cold. Even after mentioning it to room steward and desk, nothing was done. The room stewards would walk right by you without a good morning. We never got any animal towels like we do on other cruises. The room cleaning was fine. We ate in dining room every night. The first night, I had a seafood dish with clams and mussels. The shells were broken and I bit into a shell. I was so lucky that I didn't break my filling. I mentioned it to the wait staff and the head waiter came by and seemed unconcerned. He goes do you need medical attention? I said first of all, u don't put broken shells on a plate, because they will cut your mouth and also if they did not open , you couldn't tell, which could make you sick. He just told me cause they stir them around in a pot the shells break. That's how it is. The food in general was OK. Some of the soups were super salty. The prime rib was very good, but my girlfriends piece was tough. The fish is not that fresh, so I would avoid. The desserts were not that good. The ice cream tasted like mass produced. The waitress informed us it was made from a powder mix and it tasted like it. I tried the rhubarb ice cream and is was bright pink and did not resembled anything rhubarb. The ship is very old looking and the elevators do not work. I was stuck in and elevator with another couple. The doors would not open and none of the buttons would work. We used the phone and the person on other end said he would be there in a few minutes. After 10 mins nothing was happening. I tried to scream through the crack of door and we tried to call again on the phone and no answer this time. The other guy in elevator somehow got the door opened and there was no one on the other side. The door closed right away and I informed the desk what happened. The next day I was in a different elevator and it just started in go down and didn't stop at any floors. All the lights on the panel went out and couldn't be lit up after trying to push buttons on every floor. It went down 4 floors and stopped. I just jumped out and walked up the stairs. Another scary experience, that the front desk didn't seem concerned about. There was an event for EFFY jewellery and they offered free rum cocktails. At the end of the presentation they told us they were ran out of the drinks. And to come back to the later presentation. I thought "ARE YOU KIDDING ME". It's a ship, you do not run out of drinks. We informed the desk again and they did nothing. Not even a offer of a free drink in the lounge. I was so mad after a trying 2 days. Service is so bad on this ship, if stuff goes wrong, nobody cares. I asked for a water at the coffee bar and , he goes no you gotta go to the bar. I said you don't have water here? He goes Yes. THEN WHy CAN'T I GET WATER HERE. The night show in the main theatre were so bad. Every night there was a different one man comedian which lasted about 25 mins. No singing or dancing productions. I attended a orgami class and I was late cause I couldn't find the room. She put me down cause I was late and rushed through the remainder of class. The poor guy that was sitting with me was totally lost but she never came by to help him. The toilets were out of order all the time in the public spaces. I never saw people cleaning the public areas like on other ships. The only positive things were: 1. the pizza is delicious 2. movie under the stars is good 3. the dance class was the best, a very good teacher 4. the lobby looked beautiful decorated for Christmas I don't think, I will ever take Princess again. Just too many negative things. Holland American and Celebrity does not have these issues. If there is anything that goes wrong they will fix it. On Princess they just don't care. Read Less
Sail Date December 2017
My husband reminded the front desk and dining room staff THREE times that nothing had been done for my Birthday and was assured each time that "We are on top of it and it will be taken care of" but never had anything put on our ... Read More
My husband reminded the front desk and dining room staff THREE times that nothing had been done for my Birthday and was assured each time that "We are on top of it and it will be taken care of" but never had anything put on our door or any acknowledgement at dinner. The dining room service was the s l o w e s t we've ever had on any cruise. The few times we went to the Horizon Court buffet, it was difficult to get water or beverage service. We actually got up and helped ourselves on two occasions. The Captain was unusually friendly and quite amusing; not sure if this was a plus or minus. The Star Princess seemed to be due for an in-yards refurbishing-the public areas appeared "worn". Given the poor service both in our cabin and in the dining areas, I would not recommend this ship to anyone. If this had been my first Princess Cruise, I would never take another. Read Less
Sail Date February 2017
This may be the last time to see my BROTHER. That was the main reason for my wife & I to go. We were looking forward to be in THE GRAND SUITE .Little did we know that we where going to have a room with major things so wrong and during ... Read More
This may be the last time to see my BROTHER. That was the main reason for my wife & I to go. We were looking forward to be in THE GRAND SUITE .Little did we know that we where going to have a room with major things so wrong and during the cruise we missed two ports and two excursions and we were stuck on the ship for two extra days. My wife and I decided to fill up the whirlpool tub in our room. As we started to enjoy our experience, I noticed that there was something brown starting to float around, and kept getting worse and worse, we also got our body parts sucked up in the suction vent that we noticed was broke. The water looked like sewage, and also smelled like sewage, we were both grossed out, also started not to feel well afterwards, they tried to fix to it but never did the rest of the cruise we had to warm up bottled water and use that for our shower. Our steward was a very nice person and helped us out all cruise long .the TV was just hanging there and the ice box door would not close. room service was very good. We had also noticed that when meals were ready for everyone in the chow lines, rarely did we see anyone use the hand sanitizer at all, kind of made us a little uneasy eating. They should watch and make sure everyone washes their hands. Read Less
Sail Date January 2017
Hawaii itself was great (as always), but the treatment of the passengers by the Carnival Miracle staff was UNACCEPTABLE. First of all, the long embarkation lines---outside in the heat---at the Long Beach (CA) terminal could easily have ... Read More
Hawaii itself was great (as always), but the treatment of the passengers by the Carnival Miracle staff was UNACCEPTABLE. First of all, the long embarkation lines---outside in the heat---at the Long Beach (CA) terminal could easily have been avoided by better planning on the part of Carnival. But even worse,, the lines at the Kona (HI) dock (waiting for a tender for over an hour), showed total incompetence on the part of the Carnival staff. There were over 500 people in line at about 4 PM and NO TENDERS whatsoever. This is DISGRACEFUL. We finally had to call Carnival management while waiting in line to tell them to contact the ship and get some tenders to the dock. Lastly, the entertainment and on-board activities planned by the Cruise Director were, in a word, BLAH. Overall, I would give the Carnival staff a rating of D- . Read Less
Sail Date October 2015
Princess Cruise Line has reached the bottom of the barrel as far as I am concerned. Many things went wrong on our 2/17/15 - 3/4/15 Princess Cruise (A505) roundtrip from LA to Hawaii to LA in Stateroom A609. This was our third cruise on ... Read More
Princess Cruise Line has reached the bottom of the barrel as far as I am concerned. Many things went wrong on our 2/17/15 - 3/4/15 Princess Cruise (A505) roundtrip from LA to Hawaii to LA in Stateroom A609. This was our third cruise on Princess of the 25 cruises we have taken to date. The most DISGUSTING thing experienced during this cruise was the spare mattress cover in a plastic bag under one of the beds that was found to be severely stained with BLOOD and FECAL MATTER on the last night of our cruise.. When Princess Customer Relations called to discuss this item it turned into an interrogation on their part instead of a two party discussion. We tried to get upper management attention to this problem but always ended up with the same Customer Relations person who said that she would forward our disatisfaction with Princess to her superiors. The food in the Da Vinci Dining Room was not very good and the loin lamb chops served on two occaisions were unedible. The use of spices and sauces overwhelmed the taste of the food and had to be ordered on the side. The ship had many water leaks throughout the ship and collection buckets were everywhere in the hallway leading to our stateroom. We had to change seats in the starboard loge area in the Princess Theatre one night becuase of water dripping on us. Princess not longer issues a daily Newsletter nor crossword puzzle. On the first Friday of our cruise there was total confusion as to if, when, or where Sabbath Services for Jewish passengers was being held. At 4 PM that day a public announcement was made in the hallways that services were being held at 5 PM. Only about 10 passengers showed uo that evening. On the second Friday duirng the cruise this Sabbath Service was listed in the Princess Patter and about 60 passengers showed up for this Service. Based on the above we will no longer cruise on Princess Cruise LInes and cannot in good faith recommend it to others. Read Less
Sail Date February 2015
We have cruised on Celebrity, RCC, and Carnival. This was our first Princess cruise because we liked the itinerary. Absolutely, the worst! The mattress was terrible and the pad our room stewart added didn't make an improvement and ... Read More
We have cruised on Celebrity, RCC, and Carnival. This was our first Princess cruise because we liked the itinerary. Absolutely, the worst! The mattress was terrible and the pad our room stewart added didn't make an improvement and desk services were no help at all. The ship is dirty - filthy windows throughout, drapes need washing, mold in our shower, bathroom vent were full of dust YUCK!! The dining room food was very good and we had wonderful table mates. The Horizon Court food was hit or miss; sometimes luck warm, and we were often offered what we ate the night before in the dining room. Leftovers I guess. The public restrooms were always in need of attention to the point that both my husband and myself returned to our cabin to even to pee. There is a very odd embarkment. You enter the ship to the elevators. No welcoming party. We had never experienced this on a cruise before. Our first impression didn't get much better even though we tried to make the most of it. Not impressed at all with Princess. They did offer us combined $300 of cruise credit to try them again. Considering our cruise cost alone was over $5000 this is certainly not enough to give them another try. Read Less
Sail Date February 2015
I've been on over a dozen cruises; a few with Carnival. NEVER would I have thought to research to look for article written in April about problems with the ship. Prior to this cruise I said Norweigen was the "Yugo" of cruise ... Read More
I've been on over a dozen cruises; a few with Carnival. NEVER would I have thought to research to look for article written in April about problems with the ship. Prior to this cruise I said Norweigen was the "Yugo" of cruise lines; Carnival has beat them. First off, Carnival should have notified everyone at the time of booking about the article. Carnival wasn't "up front" with it's guests for this cruise. We found out from overhearing staff talk about how the Miracle had been having propulsion problems since early this year, and how as guests figure out about the problems they, the staff, get berated for it. This ship should've been dry docked the day after it was built, sure as heck not until 2015. Of course, the highlight, because the piece of garbage couldn't cruise at normal speed the "fun" (pun intended) began. We didn't get to go to Maui (they say it was due to the seas, but, once again, employees made comments there was never an intention to go due to propulsion problems.) The ports we did get to go to we arrived late at. Gee, thanks for the $200 credit......um, I believe I paid $1,500 a person. In my eyes you owe us a total refund. Lets talk food --- um, excellent, if you like eating the same food for 15 days straight. At one point we ate at McDonalds --- it seemed as if it were gourmet compared to the food on the Miracle. Let's talk internet -- right, an expensive joke. It's a Miracle alright, just not a good one. Make it right Carnival, give us a full refund. Read Less
Sail Date December 2014
I have cruised more than 25 times, and by far this was the worst cruise I have experienced. I will however, start the the good. Food in the dining room was very, very good. Service IN THE DINNING ROOM was also very good. Now the the ... Read More
I have cruised more than 25 times, and by far this was the worst cruise I have experienced. I will however, start the the good. Food in the dining room was very, very good. Service IN THE DINNING ROOM was also very good. Now the the bad. This ship had many NEW crew who had no idea what they were doing. Our cabin steward had way too many rooms to clean, and ours was never thoroughly cleaned. Often the surfaces were left untouched by him and dirty glasses and dishes were not removed. The results of this may have been at least part of the cause of the Noro virus that became prevalent on the ship during the last week of the cruise (My wife and I were unaffected by the virus, thankfully). Buffet food was not labeled properly, tasted generic, and severely lacking variety. After trying the Buffet a few times we resorted to room service, which had a limited menu, but the food was of a much higher quality and tasted very good. Also forget the grill at the pool.....food always tasted burnt....they never cleaned the grill regularly so everything had burt food stuck to it. Lines, lines everywhere.....way too many people for the services available. Disorganization everywhere. Front desk always gave you a smile and did nothing....only way we got results was to seek out an officer and explain the problem, and mention the front desk was already contacted with no results. Internet....I totally understand about SLOW internet....for the first week it worked as normal ... slow ...but eventually you got your e mail downloaded or got into the website needed and finished business....Then after we left Hawaii things went downhill fast.....for the last 7 days of the cruise, I was NEVER able to get in websites, usually took 20 + minutes to download a couple of e mails if at all. We left the ship giving up about 500 minutes that were useless.....Not cheap either. The gym had very limited equipment, with the exception of treadmills....lots of them, but half you could not use before 9 AM....it would disturb the cabins below.....the wait time for some of the equipment was as much as 40 minutes, and of course depended on how many were lined up and waiting. The other issue was there were no sign up sheets, so there were often problems with who was waiting first etc...we finally went to the head officer in charge of the dept. and explained the problem and a sign up sheet was finally implemented. Of course that did not change the wait times but did eliminate the discourse at the gym. That took about 10 days. Also the Gym does not open until 7:00 AM So it is our opinion that Princess cruise lines perhaps does not have it together enough, so we will look elsewhere for cruise deals.   Read Less
Sail Date October 2014
My husband and I took a 15-day cruise to Hawaii. The activities were sparse. When there were activities there were major scheduling conflicts. Princess schedules activities when other activities are already scheduled to take place or ... Read More
My husband and I took a 15-day cruise to Hawaii. The activities were sparse. When there were activities there were major scheduling conflicts. Princess schedules activities when other activities are already scheduled to take place or during dinnertime. For example, scheduling multiple activities around 2pm and then having a gap until dinnertime, which then caused passengers to have to choose between their traditional dinning and an activity. In our case we had the 8pm dinning time and there were numerous nights when trivia was during that time. We would miss trivia and go to the 8pm slot for dinner or risk heading to the buffet style eating option (Horizon Court), which had terrible service, where almost always we would not get service. Occasionally, my husband would speak with the staff and it would get better for that sitting as we had been pointed out, but without fail our service returned to subpar during our next visit. Additionally, the food left a lot to be desired, and seemed leftover or repeated on many occasions. We heard the food was good in the specialty dinning, but that was for a premium when you’ve already paid for the cruise. We went to one of the events with the shopping host, who was awful. He went on and on repeating the same thing for the better part of an hour when the same information was in a packet that was handed out at the beginning of the event that you could read in minutes. As a promotion, passengers would get a free gift when attending the event. If I were you, now that I know, I wouldn’t bother going to the event, and the free gift is not worth it. The shopping host tried to give me changing color nail polish to which I declined. I would not wear that nor gift it. We went to all of the production shows, which were the high points for the cruise. However, I will say that many of the passengers commented on the shows being repeats and having seen all of them on previous cruises. While, as a first time cruiser the production shows are all Princess had to offer. The best performance was by far the guest performers who were a part of the “Walk Like A Man” show. However, many of the guest performances were not enjoyable, so much so that my husband and I walked out along with numerous other passengers. Now, for Princess customer relations: A word of advice for those traveling on Princess, instead of filling out the survey Princess will send you, write your review on here and other websites that future cruisers will see. I wish I had read more reviews like mine before deciding to book with Princess. The survey that that is automatically sent to Princess passengers toward the end of the cruise is not getting the word out to future customers and passengers. Particularly if you had a less than stellar experience, Princess is hoping that you’ll fill out the survey, and then talk with Andrew “Andy” Cichy in effort to diffuse the situation so as not to have the bad word of mouth on here and like sites. I digress, if you fill out the survey, here’s what you can anticipate. You will receive an automated email from Andy, exactly 1 day after completing the survey. The email is a thanks for completion and if you want to talk more about the cruise call or email Andy. Ultimately, Andy and I chatted on the phone, and, after a roughly thirty minute conversation there was no remedy for the items explained in my survey and then again on the phone with him. I explained to Andy a compendium of items that were all unacceptable on Princess Cruise’s behalf, told him that he was unhelpful, and requested that he stop repeating what he had already explained, at which point Andy did lose his cool with me, which is par for the course with our Princess Cruise experience. Long story short, don’t waste your time filling out the automated survey that you’ll receive via email from Princess. Should you not take my suggestion, and fill it out, then don’t waste your time following up with Andy. My husband and I are out about roughly $500 if you account for the various items that should have been credited to our account to which Andy said he could only give us a $50 credit that we’ll never use as we won’t be cruising with Princess in the future. Read Less
Sail Date November 2013
I have cruised many times with various cruise lines including Princess Cruises. My roommate was a first time cruiser.She had never visited Hawaii before. There were many smiles and welcoming handshakes and after that, all was downhill. ... Read More
I have cruised many times with various cruise lines including Princess Cruises. My roommate was a first time cruiser.She had never visited Hawaii before. There were many smiles and welcoming handshakes and after that, all was downhill. The "buck" never stopped anywhere.We were nickelled and dimed to death in the Piazza when you had food at the International cafe, then went to get coffee next to it, you were charged! We were sold a wine package under false pretenses. Many times other people's wines were "misplaced" and never recovered. The stops in Hawaii were way too short, except for Oahu, which we enjoyed very much. The musicians were wonderful! The cruise director avoided personal meetings. There was no news from the world in the Daily newsletter including the current Football and soccer playoffs either. Well so much for "cheap" cruising. Take a better company and you'll get everything you pay for and more. It'll cost less in the long run. Read Less
Sail Date January 2013
For once, embarkation was easy. We were on the ship in no time at all. This was perhaps the highlight of the voyage. I booked a cruise and I got a floating hospital. I went to a port lecture and all I heard in the theater were wet ... Read More
For once, embarkation was easy. We were on the ship in no time at all. This was perhaps the highlight of the voyage. I booked a cruise and I got a floating hospital. I went to a port lecture and all I heard in the theater were wet hacking coughs in surround sound. I couldn't take it anymore and I left after 20 minutes. I ventured back for a few shows, same ubiquitous sickness, and never stuck around longer than a few minutes because of it. The public areas were all the same way. People were vomiting in the dining areas. I thought, being on vacation, that my HazMat suit could stay at work. Silly me. We later discovered our cabin steward wasn't changing our towels, replacing our glasses, or anything else they were supposed to be doing. These unsanitary conditions led to half my family get sick. One of them even got reinfected thanks to our steward's giving the appearance of a clean cabin rather than cleaning the cabin. If this is a new practice of Princess, it's no wonder there were so many sick people onboard. 16 hours before we were due to disembark, our steward took it upon themself to rearrange our personal effects to begin the turnover process. New sheets and robes showed up in our stateroom as well. Because I'd already packed my robe, I wore one of Princess' the final night. I apologize to whoever got the room next because they're wearing the robe I wore. It wouldn't surprise me if we received items used by the prior occupants as well. Our room was only properly cleaned on one night, the final night of the cruise. I think our steward drowned it in bleach because the smell was so strong it was nauseating. We had an intruder in our stateroom. Another passenger was able to open our front door with their key card. We reported this to Passenger Services, who told us this was impossible. We wanted our locks changed. They told us nobody could possibly have broken in, so they would need to do an investigation first. Not only am I surrounded by sick people, but my stateroom isn't a safe location either. Next time we checked in, they were debating whether or not an investigation was necessary because it was impossible for anyone else to come into our stateroom. It took 16 hours for the locks to be changed. It took half a dozen additional requests for this to happen. Each time we were told it was impossible for anyone else to enter our stateroom. That's great, until you're looking at another person walking through your stateroom door. That was an entire day spent looking over our shoulders and running back to check our possessions because we did not know who else may have had unauthorized access to it. We had maintenance issues with our stateroom. Things like a strobing fluorescent light and a broken thermostat. On prior Princess cruises, our steward would either change out the bulb or send maintenance in. Our steward turned the light off to "fix" (i.e. hide) the problem. Each time we spoke to Passenger Services, we were told, "Yes, right away." Right away roughly translates to, "Sometime in the next 8 hours, maybe." The only way to get repairs done were to communicate with Passenger Services every 4 hours. Each time it was, "Yes, right away." Except not. Average response time was 12 hours. Generally, service was bad. We placed drink orders that never arrived. I splurged on the UKP only to find that bar staff didn't know what drink I was ordering, even when you're pointing to it on the bar menu. Mocktails were a crapshoot. You could order the same one at each bar on the ship and get an entirely different drink each time. FYI: They do not make the chocobanana with coconut milk as described on the menu, it's heavy cream. Had I not been watching the bartender make it, I would have been none the wiser. If you're lactose intolerant, this means the difference between enjoyable drink and pain. I would expect unsanitary conditions, break-ins, and apathetic staff when I book a cheap motel room. I did not pay cheap motel room prices and I expect better from Princess. I'll be spending my time and money elsewhere the next time I cruise. Read Less
Sail Date December 2012
This is a very long review. Here's a short version for those interested. We got a noisy room. We couldn't sleep. We talked to customer service they said there was nothing they could do about it and that a manager would give us ... Read More
This is a very long review. Here's a short version for those interested. We got a noisy room. We couldn't sleep. We talked to customer service they said there was nothing they could do about it and that a manager would give us a call. The call never came and I because very sick from the lack of sleep and just wanted to go home. We went back to the front desk and again they said there was nothing they could do about it. We asked if we could just go home then and the rep. said yes. We paid a premium for next day plane tickets so we could go straight from the port to the airport back home. As we were leaving they stopped us and made us wait for a manager. He was rude and threatened to fine us $300 each. We told him what the front desk reps. told us. He made us wait an hour while he called the front desk to figure out what happened. He lied twice about how the front desk manager called us when he never did. He admitted that the rep. made a mistake and told us we wouldn't be fined. All in all the customer service on Princess is what made me fall in love with them and it is the customer service that has made me hate them. We will never cruise with Princess again. Long version: Our very 1st cruise was with Princess and we really enjoyed their customer service. We go on 2 to 3 cruises a year and we've been on 8 during the last three years. I had really wanted to go to Hawaii and knowing that we would be on the same boat for 14 days we decided the Princess was the way to go. Customer service has always been the number one factor in choosing which company to go with. However, on the first night we started having problems. Our room ended up being right under the fitness center, and was also the last room in that corridor. There must have been laundry machines in the employee only area next to us because all night all I could hear was the swirling sound of dryers and washers. To make it worse, in the morning around 7am I would hear running and jumping from the fitness center. So during that first night my husband and I could not sleep more than 2 hours. We went to the front desk that day and told them about our situation. The customer service rep. told us that there was nothing she could do and that all the other rooms were taken. She told me that I should take some medicine if I wasn't feeling well and that the front desk manager would call to check up on us later. I went and bought sleeping pills to see if that would help. It didn't. We went through 4 days with about 8 hours of sleep because of all the noise. I had waited in the room for a manager to call but we never recieved one. Finally I couldn't take it and we went back to the front desk and told them that the cruise was making me sick and that I needed to go home. We asked the rep. what we needed to do to get off the ship at the next stop. He told us that all we needed to do was close our accounts which we did. We asked again if there was anything else we had to do and he said no. He told us to pack our bags and disembark at the next stop. My husband bought next day plane tickets to go back home from the next stop so we could get off the boat and go straight to the airport. The next morning when we were disembarking, the employees stopped us and asked if we were disembarking. We said we were and he asked us to wait and got a manager. The manager was extremely rude and told us we were not allowed to disembark and that if we did he would fine us $300 each. We were both shocked and asked why they did not tell us from the beginning. We explained how we had talked with the front desk rep. and that he told us we could just leave and told us about our whole situation. We had already bought plane tickets. We also explained that the front desk rep said a manager would call but that he never did. He told us to wait so he could call the front desk. He made us wait about an hour. He told us that the manager said he already talked to us when we told him he didn't he went to call the front desk again. He then came back and told us that the manager had called our room and left a message but I know he didn't because I was in the room the whole time and no one called. I also know about the message system and there were no messages I had been waiting for the manager to call and he never did. He then told us that there was other rooms available and urged us to stay. We told them that they should have offered that sooner because we had already booked next day flights that were expensive and at that point we would just rather pay the fine and leave. We told them we didn't understand how a Princess rep. told us we could leave and now after we bought plane tickets they were going to fine us if we left. He admitted that the representative had made a mistake and told us that they wouldn't fine us. I truly believe customer service makes a difference. Princess is known for their customer service and it is what made us like them so much in the first place. The customer service on this boat was next to none. Until the moment we left there was not a single employee that tried to help me feel like I was on vacation. Nobody was helpful and a lot of them were rude. I will never cruise with Princess again. Read Less
Sail Date October 2012
Suffice to say my wife and I are seasoned cruisers having sailed quite a few of the Cruiselines over the last 25 years. We have done most of our cruising with Princess only because we wanted to accumulate the higher level. When we first ... Read More
Suffice to say my wife and I are seasoned cruisers having sailed quite a few of the Cruiselines over the last 25 years. We have done most of our cruising with Princess only because we wanted to accumulate the higher level. When we first cruised Princess it was one of the dominant cruiselines because of the TV show "Love Boat"...so we kept cruising with them because of their quality. In 2011 we took 2 cruises with them...Caribbean and a TA and both of those cruises which were on different ships seemed to lack the quality they use to have. Our cruise in March to Hawaii of this year really told us that Princess has totally lost their way and only cares about the $$$...and it shows from the first day and really shows it the day you are asked to leave the ship. We visited all of the islands but two of them were so short by the time you got off the ship you felt you had to sprint around just to try and get a sense of the island. Barely 6 hours you have to get back to the ship in order to ensure you get back to the ship on time...and this was on Kauai and the big island at Hilo. We rented a car on both islands and we still felt rushed to only enjoy a few hours. On Oahu we at least were in port for 12 hours and on Maui we had about 8 hours and had it not been that we've been to Hawaii a few times before we'd have really been disappointed if this was our first time. What is it with Princess where it takes 5 days to get from LA to Hawaii and then they limit you to getting off the ship at 9 am and have to be back on at 4:30 pm...at the very least they should stay in port for at least 12 hours as there weren't any other ships in any port we went to. We felt cheated for the few hours we got to stay and on Maui we had to tender in...which took an hour from the time we boarded to the time we actually got on the island...that burned on hour right off. As far as getting back you can't just take the last shuttle because you'll never get on as some will wait for the very last tender and it's a GIANT mess. Let me start with one of the Speciality Restaurants---Sterling...OMG what a POS! This is a restaurant they tried to make like the Crown Grill but it's just Horizon Buffet with drapes they used to seperate the restaurant. It's the same food only carried to your table instead. We saw the staff run into the Horizon and get our food and then run back as if it was made in another area...it isn't and you get charged $20 for essentially the same meal as eating in the buffet. Yes, they let you see a table of different steaks to choose from but trust me...nothing special about this restaurant. They actually bus the tables and put the scraps on another table while we're eating...I'm not kidding.. and they left it there for most or our meal to look at. We ate at a table with just the two of us and we only saw our waiter 3 times in 3 hours...we had to flag him down to get served because he was too busy waiting on "bigger tables" who took him hostage while he forgot about us. Why is it that Princess is the same ship every time we sail on it no matter what the name is on the front? It's the same ole Princess ship where I could tour each ship blindfolded and it's ALWAYS the same ship. Our debarkation was the worse we've ever had in 25 years. We were the absolute LAST people to leave the ship even though we asked for help getting off as I'm partially disabled. They screwed up our paperwork and Customs had us in detention for almost 2 hours...Immigration had to force Princess to come to the office in order to clear things up. We have cruised on Celebrity and will from now on cruise with that company instead of Princess. It's the same amount of money but with Celebrity you get much better food...you get better rooms,,better service,,,nice furnishings along with more room. We have ELITE status with Princess but even with that level we don't get any better service than first time cruisers. Be advised that Celebrity is MUCH better than Princess and you'd be advised to cruise with them unless you like mundane...cookie cutter type cruising with Princess. Read Less
Sail Date March 2012
One the advice of friends, that have used the Thomas Cook Cruise consultants before, we decided to try this service out. Unfortunately it was the most disappointing and expensive mistake we've ever made. We were very clear about ... Read More
One the advice of friends, that have used the Thomas Cook Cruise consultants before, we decided to try this service out. Unfortunately it was the most disappointing and expensive mistake we've ever made. We were very clear about the cruise we wanted. Hot, lots of sunbathing, smart, up-market and luxurious, fine-dining, where everyone dressed for dinner, children free areas & pool(s) and other likeminded travelers the same age as us. What we got was more of the cheap, bottom of the range, weekend getaways for the unemployed and elderly. A cheap, nasty, cold, draughty Dover/Calais ferry full of sick, elderly, WalMart shoppers. One of the staff described the ship as a "floating hospital". The morgue can hold up to 24 for a two week trip and was used while we were on board. Hardly the sort of thing one expects on a "luxury cruise" We only had three formal nights -- where formal attire consisted of a crumpled suit, white socks and trainers for the men and stretched, lycra, sweat suits for the women. The weather was appalling at sea, storm force for the first few days, pools closed, objects strapped down, people being sick. It was terrible. Once we arrived at the islands it did warm up but it could never be described as even remotely hot and or suitable for sunbathing. We purchased an all-inclusive food package but this too was a scam. There was a lovely Italian restaurant and an excellent Steak House but both had excessive surcharges. Depending on your location, on the ship, even Tea's and coffee's all had to be paid for. So much for "all inclusive" There was even a charge for pizza's that were delivered to the room. Over and above that were the scandalous additional taxes and the constant demand for gratuities. In hindsight we should have realised this thing was all a con. When we agreed to book the fly/cruise package we were initially told everything was fine but, little problem, there were no more direct flights. Instead we were expected to fly out of Heathrow, have two changeovers and fly back to Gatwick with another two changeovers which was ridiculous. If you are selling a fly/cruise package the least one expects, is to go direct and to depart and return from the same airport. Needless to say we had to upgrade our flights. We chose to stay overnight at the airport as the flight was so early the following morning. The hotel was very good and a huge contrast to the one that was booked for us in LA. This was dirty, shabby, run down, tired, very warn and damaged;- peeling wall paper, stained carpets, chunks of grout missing around the bath to mention just a few of the problems. There was no view of the sea, as advertised, our room looked onto the roof of the hotel atrium. The service with poor, the majority of the staff displaying a couldn't care less attitude. The hotel was in the middle of nowhere, with no local facilities, no shops, nowhere to even buy a bottle of fresh water (hotel was charging over $7 for 2$ bottle). Compared to the other hotels, which cruise guests stayed in, this was a complete rip-off. We had requested a room with internet access but on arrival was told our room didn't have it. No apology, staff didn't not give a d*m and despite the high cost of the hotel room breakfast was not included. When we arrived in LA we our expectations were again dashed. We had been told that there would be someone to meet us and take us straight to the hotel. What was not said was this consisted of a very harassed, if pleasant enough lady, escorting us out a taxi rank. We had to wait over 2 hours to take a "cruise authorised" taxi which was ridiculous after just coming off a long-haul flight and not what we had been told when booking the holiday. The lady that met us gave us an instruction sheet on what to do one the day of the cruise departure. We did everything as requested however, the person that arrived, to co-ordinate everyone, completely ignored us and then had the audacity to complain that we had not come to find her! Who exactly was the customer here? She was used to dealing with old, elderly, infirm passengers, that didn't argue, did as she told them to do and were happy to be shepherded and patronised. A younger clientele will not tolerate this sort of behaviour. We were very lucky in that we'd watched all the suitcases being loaded onto the bus and had noticed that ours were not there. The cruise rep insisted, quite rudely, that they were and that we had to board the bus immediately. While my sister discussed this with her I checked with the concierge and found out that they had forgotten to load them. Housekeeping thought they'd been left behind by mistake and had moved them into a storage room. If we had got on the bus we would have had nothing with us for at least 4 days. The rep made no apology, at all, for her lack of assistance and or support but she did ask for a gratuity. Once on board we discovered more discrepancies in what existed vs. what we'd been sold. There were only a handful of tacky shops, selling tourist junk, there was nowhere to buy fresh water, which was a chargeable item and not included in our full-board package. There was nowhere to buy good, fashionable, clothes, pull on, elasticated waisted shorts may have been ideal for the over 70's but not what we were looking for. However, there was a very tiresome, never ending "sales" drive on the ship --photographs, cookery books, cooking oil, the list was endless and the sales teams were relentless. I feel very sorry for the pensioners that got sucked in and felt obliged to purchase things, they didn't want, just to get away from the sales teams. We were also told to expect lots of exciting entertainment during the day and in the evenings. Napkin folding, bridge and bingo hardly qualify as exciting entertainment. There were no facilities for anyone other than pensioners. The outdoor movie screen was predominately dedicated to American football or other sports. The hot tubs were unavailable every day because of the obese occupants and, as mentioned the pools were closed for the majority of the trip. The one area that was quiet and calm was, of course, only available if you paid extra for it. The yoga and Pilates classes were far too small, only run once a day, very early in the morning, and were vastly oversubscribed. One person, that we met, that had managed to go, told us they were dreadful. Everyone laid out on mats in between all the people using the spinning bikes and other gym equipment. All very loud, hot and sweaty. Not what one expect from Pilates or yoga. She never went back. We were also advised to book any tours as soon as possible as there were very limited, 10-12, places per tour. We booked two. The first was a dolphin day and nothing like the description we were given. There were at least 100 people, all filed into a pool, told to splash the water, kiss the dolphin, smile for the camera - next. The cost of the photos, on top of the cost of the tour was a joke. The second tour, a snorkelling one, was charged at $99.00 per person; whereas it was under $10.00 in town, and was so bad we refused to pay for it. The ships tour department were deliberately, unhelpful and difficult maintaining we had to discuss this with the tour operator, who we'd had no contact with and didn't know. As we'd booked it as part of the holiday and not via a 3rd party we maintained it was their responsibility. They finally, agreed to help, but only because there were so many people complaining I don't think they had much choice. Regarding tours, I understand that Thomas Cook and the tour teams want to sell these at fastly inflated prices but it is reprehensible that guests are not given any options. No one tells you that you can arrange these locally, for a fraction of the cost, very easily. They don't tell you that there is an excellent local bus service that runs on every island that costs only one dollar. Considering the vast majority of your clients are elderly, and quite obviously not terribly wealthy, to constantly tell them to only use taxies is ethically and morally disgusting. Other points to note are, when we arrived, we had four chairs on our terrace, which we used every day. The day we arrived, at the first port, all the chairs were removed and replaced with new ones but, only two not four. It was real inconvenience, and took a lot of time to get the other two chairs returned. As the ship constantly advertises the fact that the balconies are the ideal place for drinks and dinner with friends it was completely unacceptable for them for them to remove these without asking. The one area where praise is due is the restaurant that we went to virtually every night. The two Macedonian waiters (Dragan and his boss) looked after us extremely well and the food really was first class. Sadly this is the only thing we could recommend from the start to the end of the whole trip. This was our experience and it was so bad because it was diametrically opposite what we'd asked for. The odd, very elderly (wheelchairs and oxygen tanks), guests we spoke to seemed to be enjoying themselves and those are the people the cruise line accommodates. If you are young, fit and healthy, beware of what your told.... We hold Thomas Cook fully responsible for this disaster. We will never set foot on another Princess Cruise and will make sure as many people as possible know just what it's really like. We will also never, ever use Thomas Cook again. Read Less
Sail Date January 2012
We (three couples, three upgraded balconies) were very disappointed with Princess and this cruise. As a Platinum cruiser with Princess, we are wondering if we should stay with Princess to make the magic 15 as a result of this cruise. We ... Read More
We (three couples, three upgraded balconies) were very disappointed with Princess and this cruise. As a Platinum cruiser with Princess, we are wondering if we should stay with Princess to make the magic 15 as a result of this cruise. We have been loyal cruisers with Princess for years because, we have so enjoyed everything about your cruise line, food, staff, vessels, etc. Until this cruise. This cruise was so far below the standards of what we have become accustomed to from Princess Cruise Line. Starting with the company they hired for embarkation. They were rude and unorganized. It was a Hawaiian cruise -- ports of call no welcoming (no lei, no orchid, no music) except Maui and they were fabulous. The vessel itself was very under par and due for dry dock in a month or so; but we didn't pay less to get the great deal of less we received as a result! Tiles missing, carpet old, amenities lacking, lap pool (one of our 6 swims over a mile a day routinely and the presence of a lap pool was one reason for selecting this ship) never had water in it (even though all other pools were full every day), Putt-putt was not even useable unbelievably awful I don't even have words, Pickle Ball which we play daily mallets had no grips on them, hot tub was not heated (and the nearest bartender stated he had been alerting them to it daily with no result). And don't even get any of us started on the food. The worst for a Princess Line, bland, bland, bland, strange, cold, no consistency, very salty (to cover up what?), meats incredibly tough and chewy; collectively, we had maybe 2 good meals the entire voyage in the dining room, buffet......not good. Excursions were cancelled without previous warning, we had to scramble for another. Will have to say that Princess was accommodating on that one by asking the operators to add vehicles (which they did). The Chefs Table was immediately unavailable (a good thing in retrospect!), even though a trip to the nearest white phone was the first thing we did on board. Sabatini's had been dramatically changed even though we reserved and paid well in advance of the cruise -- it is no longer a multi course evening event but just another surcharge restaurant experience. The buffet hours and selections were changed from prior cruises -- not at all what it used to be! The general changes to dining seem to also have promoted a "who cares" atitude among the server teams as well. After four days we finally found one who was excellent and booked reservations with her for the remainder of the cruise. When we booked, the final stop at Ensenada was from 2PM to 8PM, a reasonable time to enjoy the port. It was changed sometime later to be from 4PM to 7PM. The quality of entertainment ranged from awful to very good but was not at all up to any prior experiences on Princess and repeated too often. We will try Princess one more time -- this time back in the Caribbean (several members of our group feel perhaps the lack of competition in that Pacific region may have been the reasoning for such poor "everything"). That should answer if Princess has simply become added Carnival capacity, or if it actually was acquired to retain that which made it so successful in the past. I apologize for being so negative but, at these prices, people need to know which ship and crew to avoid. Read Less
Sail Date November 2011

Find a Cruise

Easily compare prices from multiple sites with one click